Manage the IT Support and staff to provide 1st level technical support;
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
Familiar with Service Desk day to day Operation.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Position

As Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.

This position is part of stream, named TRADE FINANCE(TFI) . It is suit of application which targets to:

The Trade Finance IT team is in charge of developing, implementing and running the tools necessary for the International Trade business (Trade Finance and Commodity Finance) of CACIB and certain subsidiaries of the Crédit Agricole SA group (25 Group entities concerned).

Scope of Work

To ensure user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Job Description

C-Suite IT & Site Support

• Provide up to Tier 2 IT services at the Singapore site and local/remote (HK, Taiwan) to C-Level Leadership and staff.
• Establish trust and confidence with C-level executives and their direct staff.
• Understand the unique needs of C-Level users, develop actions to deliver the experience.
• Partner and facilitate action items with the broader IT Enterprise Service Organizations.
• Work and collaborate with a world class team of C-Suite Technicians and Professionals.
• Develop, author, and revise standard operating procedures for C-Suite IT.
• Support major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings).
• Tier 2 onsite physical infrastructure and data center support.
• Respond and manage service requests (ServiceNow).
• Asset lifecycle management including commissioning, decommissioning, e-waste.
• Provide infrastructure documentation.
• Serve as primary onsite network technician.
  

Qualifications

REQUIRED:

• 2+ years serving as a dedicated Executive IT Support Specialist.
• 2+ years experience implementing and supporting AV and conferencing solutions, hardware, software and administration.
• 2+ years providing IT solution and support for major executive events (Earnings, All Hands, townhalls, etc.).
• Ability to operate and travel (domestic and international) between different sites and locations.
• Proven skills providing local hands-on and remote support.
• Experience and ability to troubleshoot and resolve basic to mid-level issues with the network infrastructure.

Technical

• Understanding of current and emerging technologies to deliver effective solutions.
• Adept at assessing a situation for severity, urgency and responding appropriately.
• Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
• Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.
• Ability to develop the needed IT Solutions to deliver an executive event.
• Adept with unified communications, and conferencing technologies, both software and hardware.
• Broad working knowledge of networking, storage, and server technologies.
• Experience administrating, supporting and sunsetting IT Services for HW/SW.
  

Soft

• Exceptionally responsive and customer service oriented.
• Excellent written and verbal communication skills.
• Confident and respectful presence.
• Can retain composure under high stress and critical situations and effectively prioritize.
• Ability to gauge clients to determine the appropriate amount of interaction when providing service.
• Skilled at managing a wide range of personalities and temperaments.
• Self-motivated and task oriented.

PREFERRED:

• 3+ years of experience in an IT support position working in a large corporate environment.
• 2+ years working as a dedicated support technician for C-Level Leaders and their staff in addition to serving as the primary technician for a CEO or member of the Executive Leadership Team.
• 2+ years working in a role that requires effective interpersonal communication skills.
• Served as the primary coordinator defining and implementing the IT solutions for major executive events coordinating both internal and external components and teams.
• Experience with AV and AV Studio production equipment (video switchers, sound boards, studio cameras, etc.).
• Held a position(s) as the systems/service administrator for an enterprise service.
• 2+ years related college work or technical certifications a plus.
  

Java Application Production Support

4-8 years

JOB DESCRIPTION:

1. Programming language/framework: Java, Spring MVC, MySQL.
2. Hands-on experience in Linux & Shell.
3. Hands-on experience in SQL.
4. Hands-on experience in AWS services.
5. Experience in using ITSM tools.
6. Experience in Release Management activities.
7. Knowledge of Airline Domain.
8. Knowledge in Splunk & Datadog

Responsibility of / Expectations from the Role

1. Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.
2. Collaborate with interface teams to troubleshoot any interface issues and provide resolution.
3. Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.
4. Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.
5. Perform deployment & release management activities.
6. Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Job Summary:

We are seeking a skilled and dedicated Power BI & Power Platform Support Engineer to join our Managed Services team. In this role, you will provide expert support and troubleshooting for Power BI, Power Apps, Power Automate, and other Power Platform technologies. You will ensure smooth operation, monitor performance, resolve issues, and provide ongoing support to end users and clients to meet service level agreements (SLAs).

Key Responsibilities:

• Support & Troubleshooting:
  • Provide day-to-day support for Power BI, Power Apps, Power Automate, and related Power Platform services.
  • Diagnose, troubleshoot, and resolve technical issues related to the Power Platform, ensuring minimal downtime for clients.
  • Assist users with Power BI report/dashboard issues, including performance optimization, data connections, and refresh scheduling.
• Monitoring & Maintenance:
  • Monitor system performance and implement measures to optimize resource usage and performance across Power Platform services.
  • Manage Power BI environments, including capacity planning, workspace management, and report governance.
  • Administer and monitor Power Automate flows and Power Apps applications for operational continuity.
• Client Engagement & Support:
  • Act as the primary point of contact for clients for all Power BI and Power Platform support-related queries.
  • Ensure timely communication and resolution of tickets in line with SLAs.
  • Document client issues, resolutions, and system changes for knowledge sharing and reporting purposes.
• Development & Configuration:
  • Provide configuration and development assistance for Power BI reports and dashboards, Power Apps applications, and Power Automate flows as required.
  • Collaborate with clients to understand reporting needs, design solutions, and implement enhancements to Power BI reports and Power Platform apps.
• Continuous Improvement:
  • Stay up-to-date with the latest features, best practices, and updates within Power BI and the broader Power Platform.
  • Provide recommendations to improve the scalability, reliability, and efficiency of Power Platform services.
  • Contribute to the enhancement of internal processes and procedures for Power Platform support services.

Qualifications:

• Technical Skills:
  • Strong knowledge and experience with Microsoft Power BI, including DAX, Power Query, and data modeling.
  • Experience with Power Apps and Power Automate (Flow) for designing and troubleshooting solutions.
  • Familiarity with SQL databases and data integration concepts.
  • Knowledge of Azure cloud services, including Azure Data Factory, Azure SQL, and other data-related services, is a plus.
  • Understanding of governance, security, and compliance aspects of Power Platform services.
• Experience:
  • Minimum of 3 years of experience in a similar role supporting Power BI and Power Platform solutions.
  • Hands-on experience in troubleshooting, optimizing, and supporting Power Platform solutions.
• Soft Skills:
  • Strong communication skills and ability to engage with clients and internal stakeholders.
  • Analytical and problem-solving mindset with the ability to prioritize and manage multiple tasks effectively.
  • Customer-focused with an ability to work effectively under pressure and meet deadlines.

Certifications (Preferred but not mandatory):

• Microsoft Certified: Power BI Data Analyst Associate
• Microsoft Certified: Power Platform Fundamentals (PL-900) or Power Platform Functional Consultant Associate

Deployment:

• Mon to Fri- 8.00 Am to 5.15 PM
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of Works:

1. Open and lock the doors and windows of laboratories to ensure safety and security
2. Maintain general cleanliness of equipment and workspaces
3. Maintain general cleanliness of school premises
4. Assist in the preparation of apparatus, equipment and chemical reagents for Science Practical lessons
5. Clean and maintain basic science laboratory apparatus, equipment and materials

5 days week Mon – Fri 0830 – 1800 hrs

Salary : $3800-$4000

Location: MacTaggart Road (Near Tai Seng)

Job Scope :

• Handle inbound email and phone enquiries
• Responding to assigned customers’ enquiries, prepare quotation as required
• Make recommendations suitable based on customer’s specs and requirements
• To follow up on all enquiries. Request for feedback and comments on status of our quote.
• Report problems and responding to complaints from customers and give after-sales support when requested
• Proactive communication with customers to encourage repeat business
• Raise sales order and monitor/track delivery to ensure smooth delivery to clients
• Overseeing the delivery and making adjustments as necessary to ensure they are delivered to specifications and high standards
• Coordinate the submission of Tenders
• Monitors and chase outstanding payments
• Performs administrative and office support activities to Outdoor Sales Team
• Keep track and maintain adequate stock for on-going projects
• Collecting and analyzing feedback from customers to gauge satisfaction and success.
• Monitor KIV sales order

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Position

As Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.

This position is part of a new support team formation for the company's new strategic program. It is multiyear program which targets to:

• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for the company's clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.

To ensure user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Must have skills as Good communicator, who can translate technical issues in Simple language which is understandable and relatable with Business and Operations.

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and follow-up the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Position

As Application Support Analyst, it’s a L1 & L2 role for Global Support, you will be involved with Incident communication, Problem follow-up, transversal coordination of key initiatives to provide support for both the Asian and Europe Region.

This position is part of a support team for Cash & Coorporate Banking applications. They are deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office.
• Trade Finance
• Loan Management
• Channels

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Manages user requests & incidents in a timely manner

- Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification

- Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

• Ensures Daily support tasks

- Ensures sanity checks are performed (morning, evening) and on-calls duty

- Contributes to change requests, urgent data modifications and INTPRODs executions

- Escalates issues if need be, but remains the main point of contact for the user

• Pushes for sustainable resolutions and sustain knowledge management

- In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)

- Contributes to major incident reports and post-mortems when required

- In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation

- Keeps the support documentation up-to-date

• Acts as the IT Run preferred communication channel with all stakeholders

- Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.

- May extend his activities to complementary tasks like Testing or BA if part of the squad.

• Incident communication
• Problem follow-up
• Transversal coordination of key initiatives.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have Rich banking experience in handling business and Operation uses.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office in Paris.

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Manages user requests & incidents in a timely mannerPrioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
  Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasksEnsures sanity checks are performed (morning, evening) and on-calls duty
  Contributes to change requests, urgent data modifications and INTPRODs executions
  Escalates issues if need be, but remains the main point of contact for the user
  
• Pushes for sustainable resolutions and sustain knowledge managementIn case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
  Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
  Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholdersContributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
  May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Incident communication
• Problem follow-up
• Transversal coordination of key initiatives.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

We are looking for an L1 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Competitive remuneration package (up to $4,000 + AWS + VB).
• Hybrid working arrangement.
• Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

• Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
• Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Work closely with L2 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
• Work is arranged in a 12-hour shift following a rotating 3-2-2-3 schedule.

Job Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Prior experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
• Prior experience in supporting mobile or web applications is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Scope of work

1. Hande calls, walk-in enquiries, delivery, school mails, parcels dispatch
2. Preparation and verification of documents (e.g. prepare Staff Monthly Attendance Sheet and track their daily attendance
3. Maintaining and updating of data records
4. Compilation of statistics
5. Filing and typing
6. Drafting of correspondences
7. Attending to pupils who are unwell
8. Any other duties as assigned by School

Qualifications, skills and experience:

1. At least an O-Level
2. Must be able to handle telephone enquiries from Mandarin speaking parents / vendors
3. At least 3 years of experience providing admin support
4. Proficient in MS Office
5. Basic First Aid knowledge
6. Good communication and inter-personal skills
7. Good team player with high level of initiative
8. Good customer service skills
9. High level of initiative and able to work independently

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 1 year (1 Jan 2026 to 31 Dec 2026).

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 1/2hr lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 1/2hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin/Operational Support Analyst

• 2+ years of Admin / Operational Support experience.
• Raising of eMemo/Contract activities - must have experience
• Staff Onboarding/Off-boarding process - must have experience
• Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
• Streamline, clean up, create proper hierarchy for document repository.
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking

Skills Required:

• Running the day to day operations of the technology platform (MISP). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal

Required skills

• Hands on application production support role in Information Technology
• Working knowledge with multiple technologies like Java, .Net, SQL Server, HTML, Oracle and similar Database technologies in production support scenarios
• Experience with Mulesoft, ITSM BMC Remedy
• Knowledge with MDX, Datastage, Database, SQL, Linux etc.
• Ability to manage conflicts and have very strong communication skills

Required Skill Set: Hadoop, Kafka, Python, Autosys and SQL

• Good experience in Production support projects.
• Experience in Consumer/Wealth Domain.
• End to end driving COB/Volume test exposure.
• Should have good functional knowledge and good communication & coordination skills
• Ability to effectively use complex analytical, interpretive, and problem-solving techniques.
• Verbal and written communication skills are vital.

DSC Clinic (31 Kelantan Lane), our outpatient clinic for the diagnosis, treatment and control of STI in Singapore.

Roles and Responsibilities

• Attend to caller’s enquiries and answer basic STI related queries

• Provide relevant service information to callers

• Ensure basic telephone standards are adhered to

• Assist in appointment booking via phone calls, email/online and referrals from other healthcare institutions

• Monitors appointment bookings and ensures an even distribution of appointments

• Assists in registration, billing and appointments booking of patients at the Public Clinic

Job Requirements

• GCE 'N' Level and above

• At least 1 year of call centre work experience

• Good communication skills, typing and computer skills.

Job Description:

We are seeking a skilled M365 Messaging Systems Support Engineer responsible for providing day-to-day support and maintenance of on-premises and/or Microsoft 365 (M365) messaging systems such as MS Exchange, Teams, Lync, Skype, and SharePoint. The ideal candidate will ensure smooth operations, monitoring, troubleshooting, and maintenance of these systems in line with the project service scope and service level agreements (SLAs). They will also handle service requests, escalations, and perform basic system administration tasks.

Key Responsibilities:

Technical Support:

Provide technical support for escalations and cases related to messaging systems, ensuring accurate documentation of the issue and its resolution.

Offer troubleshooting and technical support via phone, email, and web-based tools.

Operations & Monitoring:

Track and monitor the progress of all requests and ensure timely completion.

Perform daily operational tasks, including monitoring system availability and utilization.

Respond to system health alerts generated by monitoring systems.

System Administration:

Conduct basic system administration tasks, including processing standard service requests related to the messaging system.

Perform messaging log tracking and troubleshooting.

System Patching & Maintenance:

Support system patching and server reboot activities based on established work instructions.

Carry out post-preventive maintenance system health checks following OS patching or application updates.

Preventive Maintenance:

Assist in regular preventive maintenance routines to ensure optimal system performance and prevent downtime.

Collaboration:

Work closely with other IT team members to ensure effective resolution of issues and smooth operation of messaging systems.

Required Qualifications:

Experience:

3+ years of experience in messaging systems administration, troubleshooting, and support, particularly with Microsoft Exchange, Teams, Lync, Skype, SharePoint, or similar platforms.

Technical Skills:

• Strong knowledge of on-premises and M365 messaging systems.
• Experience with monitoring tools and troubleshooting messaging logs.
• Familiarity with system patching, server reboots, and preventive maintenance processes.

Soft Skills:

• Excellent communication skills for troubleshooting and support over phone, web tools, and email.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.

Certifications (Preferred):

Microsoft Certified: Messaging Administrator Associate or equivalent.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Description:

• Plan and carry out meaningful and purposeful programmes and activities to enable residents to learn new things or continue to use their abilities
• Help residents experience autonomy by supporting them in their basic activities of daily living (e.g. dressing, meal, toileting, personal hygiene, mobility) through appropriate levels of prompt/cues
• Support therapy interventions in the ward to enable residents to optimise their functions in daily living
• Perform general housekeeping to maintain cleanliness of wards including equipment, furniture and tools, crockery
• Meal set up and assist in serving meals and drink to residents
• Collaborate with staff in the ward to deliver quality care services to residents (eg. Vital signs taking for residents)
• Maintain care excellence through proper documentation of the residents’ progress
• Assist Volunteer Coordinator in collaborating with volunteer and community in running volunteer-supported activities for residents

Job Requirements:

• Relevant experience would be an advantage
• Entry level is welcome as long as with compassion , caring and thoughtfulness
• Advantageous for candidates with WSQ Certificate in Healthcare Support (Nursing Care)
• Able to communicate with team members and maintain good teamwork
• Physical fit to handle the needs of care residents

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office in Paris.

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Manages user requests & incidents in a timely manner

- Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification

- Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

• Ensures Daily support tasks

- Ensures sanity checks are performed (morning, evening) and on-calls duty

- Contributes to change requests, urgent data modifications and INTPRODs executions

- Escalates issues if need be, but remains the main point of contact for the user

• Pushes for sustainable resolutions and sustain knowledge management

- In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)

- Contributes to major incident reports and post-mortems when required

- In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation

- Keeps the support documentation up-to-date

• Acts as the IT Run preferred communication channel with all stakeholders

- Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.

- May extend his activities to complementary tasks like Testing or BA if part of the squad.

• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Job Overview:

We are seeking a skilled and dedicated Support Engineer to join our team, responsible for supporting Microsoft 365. The ideal candidate will have a strong understanding of M365 services, including Exchange Online, MS Teams, SharePoint Online, OneDrive, and Intune. You will be responsible for ensuring smooth operations, providing support, and maintaining configurations while adhering to strict security and compliance standards.

Key Responsibilities:

· Daily Operations and Support

· Configuration and Administration

· Service Request and Change Management

· Security and Compliance Management

· M365 License Management

· Proactive Monitoring and Problem Prevention

Qualifications:

• 3 years of experience in administering and supporting Microsoft 365 services.
• Strong knowledge of Exchange Online, MS Teams, SharePoint Online, OneDrive, and Intune.
• Familiarity with Conditional Access rules, DLP policies, and security best practices.
• Hands-on experience with Incident/Problem and Change Management processes.
• Understanding of M365 security and compliance requirements.
• Ability to monitor and manage M365 licenses effectively.

Skills:

• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and the ability to maintain accurate documentation.
• Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Security Administrator Associate

Introduction to the Role:

We are seeking a Middleware Production Support Engineer to provide 24/7 operations support from APAC & America regions following the sun model. There are currently 3 Middleware teams providing support from USA, Singapore, and India to cover 24/7, 365 days.

Key Responsibilities:

• Providing L2/L3 Middleware support for operations for Global Payments & Market data applications towards quick restoral to meet the payments and trade settlement cut off times/SLAs.
• Always ensure smooth operational activity by providing on-call/after-hours/weekend support whenever needed towards quick restoral of any issues to make sure BAU.
• Apply Middleware quarterly patching for WebLogic, JBoss, WebSphere, Apache, JDK, and Tomcat products on UNIX servers to remediate GIS vulnerabilities.
• Create and renew SSL digital certificates to protect the application URLs.
• Perform weekend changes in the production environment.
• Support ARC and Contingency testing for applications
• Perform the automation of app code deployments.
• Performing the troubleshooting of Middleware product and application related issues for payment apps as part of Incident triage calls
• Build the Middleware environments for new projects. Involve into design and capacity planning with architecture and business teams.
• Perform analysis on day-to-day tasks and perform automation of application restarts, failovers, patching, and schedule jobs.
• Identify and implement the best practices across production environments to meet global operational excellence process.
• Escalate payment issues and other significate production outages to management.
• Liaison and collaborate with DevOps, App teams, Unix Admins, and DBA teams.

Requirements:

• 8-10 years’ experience supporting JBoss, JBoss DataGrid, WebLogic, WebSphere, Tomcat, IBM HTTP server, Apache.
• J2EE experience at large scale enterprise system level.
• Extensive scripting experience in Shell, Java, Python, and Ansible (CI/CD pipelines).
• Administration of Middleware using tool such as BladeLogic, PING Access (SSO), etc.
• Ability to troubleshoot Middleware products using various diagnostic tools towards fixing to meet payment’s cut-off/SLA timings.
• Hands on operating systems administration experience in RedHat Linux and Windows.
• Experience and understanding of peripheral systems (network, load balancing/workload management, application development, operating system), and with monitoring systems (Splunk, Dynatrace, etc.)
• Knowledge of industry security baselines.
• Create documentation for troubleshooting, performance, optimization, and remediation.
• Ability to clearly communicate technical concepts to both business and technical management.
• Good understanding of software development life cycle (SDLC)
• Good to have Global Banking and Global Markets domain experience.
• Other financial industry experience in Consumer Banking, Investment Banking, and Insurance companies is ideal as well.

We regret to inform that only shortlisted candidates will be notified.

Job Reference: Shawn543190

EA Registration No: R23117230, Shawn Wee Wern Joon

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

• Well Established Company
• Basic $3000 - $5000 + $600 Transport Allowance + $500 Transport reimbursement + Incentive + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas
• Working days : Monday to Friday
• Working hours : 8.30am to 5pm
• Possess own vehicle

Job Responsibilities:

• Identify potential customers with precious metal refining requirement from the following industry but not limited to, Oil and Gas / Chemical Industry / Aviation / Semiconductor/Pharmaceutical
• Prepare proposals and negotiate the best deal on behalf of the company through close follow-up with potential customers to obtain feedback on the status of quotations, competitors’ response, decision-maker’s intention and any other relevant information affecting the outcome of the proposal
• Communicate with customers on metal pricing and transfer requirements
• To monitor precious metal price updates and customer job status and work closely with relevant departments to ensure high customer satisfaction and smooth operations within the company
• Work with Customer Service to maintain Customer Database with inputs such as name, designation, company, address, telephone and facsimile numbers and e-mail address, etc
• Assist Senior Manager to maintain/improve the Customer Care Program by monitoring customer satisfaction, addressing customer complaints, and responding appropriately to any changes in customer’s personnel, equipment, processes, materials used and business strategy
• Support market intelligence by gathering information on customers, prospects, competitors, new entrants, price, market situation and trends in the various segments, influence groups & stakeholders, service offering and substitutes

Requirements:

• Diploma / Degree in business or chemical engineering field etc
• Experience in handling Asia market
• Proven track record in key account management
• Overseas traveling will be required

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492