In this role you will lead and oversee the IT Infrastructure and Management division, focusing on both IT infrastructure and service delivery to provi..
In this role you will lead and oversee the IT Infrastructure and Management division, focusing on both IT infrastructure and service delivery to provide secure, reliable, and scalable technology solutions.
Your role will be key in driving the company’s digital transformation, aligning IT strategies with business growth objectives, and ensuring the implementation of strong IT policies and data protection protocols.
You’ll ensure smooth, high-quality service for both internal and external stakeholders, while promoting operational efficiency and future-ready technology advancements.
Your Responsibilities:
Shape and evaluate the strategy for the IT Management & Support Division.
Continuously identify opportunities to automate processes and improve efficiency.
Collaborate with vendors and industry experts to stay updated on technological advancements.
Engage with stakeholders to align IT plans with business strategies.
Lead incident resolution and root cause analysis for outages and cybersecurity issues.
Provide support for key program and project implementations.
Manage the division’s budget and ensure regular review of policies and procedures.
Requirements:
To excel in this role, you should have at least 10 years of experience managing IT Infrastructure and Support divisions, along with a strong background in cybersecurity.
A degree in Computer Science, Engineering, or a related field is essential, and certifications like CISA or CISSP are a plus. With 15 years of overall IT experience, including a minimum of 10 years in supervisory or management roles, you’ll effectively handle complex projects and vendor relationships.
A solid understanding of cybersecurity laws and the ability to thrive in dynamic environments, making informed decisions under pressure, are crucial.
The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is r..
The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.
Primary Responsibilities
Hotel IT Operations and Infrastructure; Including but not limited to
Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
Evaluate, recommend, plan and implement IT related projects for the Hotel.
Lead the overall IT Department and Business units in all aspects.
Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
Manage the day to day operations and scheduling of IT colleagues.
Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
Provide technical expertise and project management for all technology projects.
Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
Attend operational meetings as required.
Effectively communicates technology related plans, actions and decisions with the hotel team.
Contribute to Technology Services knowledge base.
Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
Be fiscally responsible by adhering to set budgetary guidelines.
Provide point of escalation support to Accor team.
Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
Manage system changes with appropriate support staff to ensure uninterrupted services.
Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
Maintenance contracts are reviewed and put in place for IT systems.
IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
Conduct PCI training.
Ensure users are aware of Support processes, Corporate Help Desk.
On-site technical resource during business hour:
8.30am – 6.15pm Monday – Friday
Required onsite support over special events to be planned accordingly
Attend operational meetings daily 9.00am
Team Management
Interview, select and recruit direct reports.
Identify and develop team members with potential
Conduct performance review with the team.
Constantly monitor team members’ appearance, attitude and degree of professionalism.
Prepare detailed induction programs for new colleagues.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
Other Responsibilities
Be aware of the hotel fire & life safety/emergency procedure.
Attend all briefings, meetings and trainings as assigned by management.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management.
Candidate Profile
Knowledge and Experience
Diploma in Information Technology
Minimum 4 years of relevant experience with at least 1 year in a similar capacity and in hotel industry
Good reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Knowledge of Windows Operating System
Competencies
Good communication skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Job Summary:
The Vending Machine Technician is responsible for the installation, maintenance, troubleshooting, and repairing of vending machines. This..
Job Summary:
The Vending Machine Technician is responsible for the installation, maintenance, troubleshooting, and repairing of vending machines. This includes handling mechanical, electrical, and electronic components, ensuring machines operate smoothly and efficiently.
Key Responsibilities:
- Installation & Setup: Install and configure vending machines at client locations.
- Troubleshooting & Repair: Diagnose and repair mechanical, electrical, refrigeration, and payment system issues.
- Preventive Maintenance: Perform regular inspections and maintenance to prevent breakdowns.
- Stocking & Calibration: Ensure accurate product dispensing by calibrating machines and maintaining inventory systems.
- Documentation: Keep accurate records of all repairs, parts used, and machine performance.
- Customer Support: Provide on-site technical assistance and training to clients.
Requirements:
- Polytechnic diploma or equivalent; vocational training in electronics or mechanical repair is a plus.
- Previous experience in repairing vending machines or similar equipment.
- Strong mechanical and electrical troubleshooting skills.
- Knowledge of refrigeration and electronic payment systems.
- Ability to lift heavy components and work independently.
- Valid driver’s license for traveling to service locations.
Preferred Skills:
- Attention to detail and good organizational skills.
- Ability to work under pressure and meet deadlines.
- Excellent communication skills for interacting with clients and team members.
Work Environment:
- On-site repairs at various locations such as offices, public spaces, and retail centers.
- Physical work, including lifting and moving parts.
We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regul..
We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext
Job Summary:
The IT Process Enhancement Senior Specialist at Anext Bank is dedicated to enhancing IT operations by implementing ITIL best practices, with a particular focus on incident management, change management, and DevOps tooling. This role requires an in-depth understanding of ITIL, extensive experience in IT operations, and a strong commitment to continuous improvement in accordance with regulatory guidelines and the bank's policies.
Key Responsibilities:
1. Process Enhancement and ITIL Implementation:
Implement and maintain ITIL best practices, including incident management, problem management, change management, and service level management.
Continuously evaluate and enhance IT processes to ensure alignment with industry standards and regulatory requirements.
2. Incident and Problem Management:
Lead the resolution of IT incidents and problems, coordinating with internal teams and external vendors to minimize downtime and impact on business operations.
Ensure a systematic approach to problem identification and resolution, reducing recurrence and impact on IT services.
3. Change Management:
Oversee the change management process, ensuring that all changes are properly planned, tested, and implemented with minimal service disruption.
Maintain accurate documentation and audit trails for all changes, adhering to regulatory guidelines
4. Audit and Compliance:
Ensure IT operations comply with regulatory standards and audit requirements
Conduct regular audits of IT processes and systems, and implement corrective actions as necessary.
5. Service Level Management:
Monitor and report on IT service performance against agreed service level agreements (SLAs).
Identify areas for improvement and implement corrective actions to maintain high service quality.
6. Vendor Management:
Manage relationships with IT vendors and service providers, ensuring compliance with contractual agreements and service level expectations.
7. Continuous Improvement:
Identify opportunities for process improvement, automation, and optimization of IT operations, driving efficiency and cost savings.
Foster a culture of continuous improvement within the IT team.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
ITIL certification (ITIL Foundation, ITIL Practitioner, or higher).
8 – 12 years’ experience in IT operations management, preferably in the banking or financial services industry.
Excellent problem-solving and analytical skills.
Strong communication and leadership abilities.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Excellent command of both spoken and written English and Mandarin Chinese to communicate with our Mandarin speaking stakeholders
Knowledge of cloud technology would be an added advantage.
Roles and Responsibilities:
The Information Technology (IT) Executive is responsible for providing support to the Head, Information Technology, and I..
Roles and Responsibilities:
The Information Technology (IT) Executive is responsible for providing support to the Head, Information Technology, and IT department in managing the company’s day-to-day IT systems and networks. This position requires a technically savvy individual who is extremely well organized and adept at communicating with stakeholders across the organization.
- Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining filing systems, and developing administrative process improvements
- Manage hardware ordering process and coordinate inventory of IT assets
- Coordinate contracts with vendors and suppliers, including managing invoicing
- Manage the monitoring of hosting servers for websites and emails and the renewals of domains.
- Have knowledge in setting up and troubleshooting domains, sub domains and emails
- Have basic knowledge on WordPress and its plugins.
- Perform systems administration functions for designated information systems / technologies
- Provide project coordination assistance with special projects and any other duties as assigned by Head, IT
- Manage procurement of inventory including documenting all equipment assigned to staff members
- Potentially need to work flexible hours and be available to respond on short notice
- Provide direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion
- Familiarize and assist end-users on basic software, hardware and peripheral device operation and use
- Manage time efficiently and effectively; set priorities appropriately and schedule calls
- Able to work in a fast-paced environment and maintain professional demeanour stress
- Good team player and able to operate within customer support standard and operating procedures
Assist in the preparation, planning, and execution of construction projects, including site assessments, material estimations, and layout planning...
Assist in the preparation, planning, and execution of construction projects, including site assessments, material estimations, and layout planning.
Perform installation, repair, and maintenance tasks on construction sites, including carpentry, masonry, plumbing, electrical work, and equipment operation.
Read and interpret blueprints, technical drawings, and specifications to ensure accurate implementation of construction plans.
Conduct quality checks and ensure compliance with safety regulations and building codes.
Collaborate with project managers, engineers, and other team members to address technical challenges and provide solutions.
Operate construction tools and machinery, ensuring they are used safely and maintained properly.
Record and report project progress, material usage, and any issues encountered during construction.
Assist in troubleshooting and resolving technical problems that arise on-site.
Maintain a clean, organized, and safe work environment at all times.
Raffles Hotel Singapore - Senior/Facilities Technician
Full-time
Full-time
Senior Executive
Singapore, Singapore
F&B / Tourism / Hospitality
4 months ago
The Facilities Technician is responsible for daily engineering sections to support the hotel operations.
Primary Responsibilities
Daily Engineering Op..
The Facilities Technician is responsible for daily engineering sections to support the hotel operations.
Primary Responsibilities
Daily Engineering Operations
Operates the equipment to deliver a comfortable room temperature to hotel areas.
Operates the equipment to deliver clean water to the respective services in the hotel.
Operates the equipment to deliver hot water to the respective services in the hotel as required.
Operates the equipment to deliver clear and sharp images from the television and satellites equipment to hotel guest suites as required.
Operates the equipment to deliver audio visual support to the hotel event as required.
Assists and supports the emergency operations team during an emergency and a crisis in a timely and efficient manner.
Shift Operations
Rectifies equipment and facilities breakdown as required.
Replaces faulty components / lighting bulbs as required.
Responds to requests relating to technical issues from hotel patrons in a timely and efficient manner.
Collects daily utilities meter readings and verify plant / equipment are in proper operations as required.
Patrols hotel grounds to verify fire and safety risk as required.
Patrols hotel grounds to verify all lightings on hotel grounds operate within the preset timings as required.
Plant and Facilities Services
Operates plant facilities to support every aspect of hotel operations in a timely and efficient manner.
Preventive Maintenance
Rectifies / Repairs damaged furniture to the highest quality level and in a timely manner.
Rectifies / Paints defective building surfaces to the highest quality level and in a timely manner.
Other Responsibilites
Operates the hotel elevators and dumbwaiters as required.
Operates the hotel swimming pool and water fountains as required.
Operates the hotel fire protection services as required.
Operates the hotel drainage and sanitary system as required.
Operates the hotel television and satellites system as required.
Operates the hotel public music system as required.
Operates the hotel lightings and dimming system as required.
Involvement In Wider Job Function Actions/Relationships
Upholds Accor Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect, in the execution of all duties and responsibilities.
Participates and supports sustainability in Corporate initiatives and programmes.
Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
Nitec Certificate in Building Facilities Maintenance, Electrical / Electronics, Air conditioning servicing and/or Plumbing.
Minimum of 1 year of relevant experience.
Good working knowledge of Microsoft Office.
Competencies
Detailed Engineering knowledge.
Planning ahead.
Great communicator.
Ability to communicate with all levels of colleagues.
Service oriented professionalism.
Ability to contribute in a team environment.
Multicultural awareness to work with colleagues from diverse cultures.
Responsive to change within the team.
Sense of urgency and able to set priorities.
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
End to end delivery management of IT programs (preferably multi country implementation).
Some payments domain exposure (search for key words like S..
End to end delivery management of IT programs (preferably multi country implementation).
Some payments domain exposure (search for key words like SWIFT, ISO20022, MEPS+ etc.).
Must have handled large teams, must have delt with multiple stakeholders in a BANK.
• Minimum 12+ years of experience as Project manager / Program Lead / Initiative Lead roles in Transactions Banking, Payment’s delivery programs
• Managed several related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.
• Responsible for the project planning, budget, structure, schedule and staffing requirements for the delivery organization.
• Hands on in Payments & Cash Management Domain
• Lead and deliver large payment HUB implementation program for a leading bank with responsibility for a definable segment of the implementation
• Responsible for the translation of the client's complex business requirements into formal agreements.
• Own & deliver outcome-based delivery programs with strict KPIs
• Establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results
• Working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution
• Responsible for operational adherence
• Responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery of Build Projects, Package Implementation or Managed Services
Diagnose & troubeshoot all types of marine issues
Repair known or discovered issues with the highes level of quality
Maintain a clean work environ..
Diagnose & troubeshoot all types of marine issues
Repair known or discovered issues with the highes level of quality
Maintain a clean work environment
Ability to interact with customers to explain problems and/or solutions
Attendence and TImeliness Mandatory
Notify parts for all required parts and necessary timeframes.
Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
Perform troubleshooting, parts replacement, system upgrades and deployments
Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the events.
Working in workshop and Anchorage vessels.
- Good time Management and work Independently.
- Good communication skills with Ship Owners and Superindents.
- Monitor the feed and speed of machines during the machining process.
- Observe and listen to operating machines or equipment in order to diagnose machine malfunctions and to determine need for adjustments or repairs.
- To perform any other duties & Responsibilities assigned by superiors from time to time.
Requirements:
- Min 5 Years experiences
- Knowledge of MS office.
- Able to work OT.
- Excellent coordination skills.
- Able to work in Night shifts.
- Able to working at Height.
Select the Tool, cutting speed & feed as per work piece materials.
Knowledge of Quality & Environment management systems applicable.
Ability to prepare departmental reports production & rejection.
Job Scope:
Handle registration for patients and other counter duties
Assist dentist in the consultation room
Ensure cleanliness and sterility o..
Job Scope:
Handle registration for patients and other counter duties
Assist dentist in the consultation room
Ensure cleanliness and sterility of dental instruments and equipment
Record patient’s treatment information
Educate patients on appropriate dental care
Ad hoc duties as assigned
Job Requirements:
Minimum GCE O Level
Candidate with Nitec in Dental Assisting will have an added advantage
Good communication skills
Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]
We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities
“Jobstudio will not solict any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. We will not be liable for loss arising from scams.”
· Deliver lessons to achieve intended learning outcomes
· Update student attendance records on a timely basis
· Set assessment (test and/or exam) p..
· Deliver lessons to achieve intended learning outcomes
· Update student attendance records on a timely basis
· Set assessment (test and/or exam) papers and assignments (question papers, resit papers and marking schemes)
· Invigilate, mark and record exams/assessments results
· Perform assigned moderation duties for other subjects/modules
· Conduct student academic progression monitoring and counselling
· Conduct targeted number of student activities
· Achieve target passing rate
· Achieve target for Student Satisfaction Survey Score and Parent Teacher Meeting (PTM) survey (if applicable)
· Identify students with learning issues and Initiate early student interventions
· Provide customer-focused service as evident by the number of compliments received
· Provide suggestions for the improvement of the organisation’s performance
· Participate in staff sharing and training sessions
· Assist in curriculum development and review
· Assist in the review of the department’s academic resources
· Assist in the coordination, organising and facilitating of industry consultation for the ongoing improvement of curriculum, courses, and training delivery and assessment
· Undertake other duties that may be assigned from time to time
Requirements:
1) Minimum academic level: Minimum Degree in IT or related field (Master's Preferred)
2) Specific language proficiency: Proficient in English - Written and Spoken
3) Specific job experience: Min 2 years of Teaching experience
To reinforce the Information Technology (IT) strategy and support model to provide centralised and consistent support levels and mechanisms ensuring s..
To reinforce the Information Technology (IT) strategy and support model to provide centralised and consistent support levels and mechanisms ensuring satisfactory IT support, smooth IT project rollout and effective use of IT within the region.
Responsibilities:
Drive Continuous Improvement of IT Support
Provide 2nd level IT support in line with the direction from Head Office
Process relevant IT related service requests in a timely manner in accordance with the purpose of the role
Provide input into change and release management such as rollout planning, impact assessment of applications and infrastructure changes and quality assurance
Provide a bridge between local business units and Hong Kong IT on a regular basis for relevant incidents, service requests and change requests activities
Monitor the region’s overall IT support performance levels and consolidate end user feedback on IT support on a monthly basis
Identify and drive implementation of improvement opportunities, including improvement of policy, processes, procedures and guidelines, to raise the region’s overall IT support performance levels
Ensure compliance to corporate IT standards and policies to enable consistent IT support and security as well as reduce IT costs and risks
Review and report on IT performance ensuring that issues are resolved, and that the risks are adequately understood and addressed
Identify ways to improve the region’s operation through the deployment of IT and provide relevant input to IT Head Office teams
Project Support
Assist with major project rollouts affecting the region, including collating relevant local information, by working with relevant Project teams and key stakeholders
Assist with new port office set up and/or office relocations in conjunction with the Head Office team as required
Manage any new business requirements by working with the appropriate IT solution centre teams to capture, prioritise and fulfil the requirements, including the establishment of new Outports, relocation, remediation or other changes
Collate relevant local information in the region and provide input to IT Project teams to facilitate project planning and implementation as and when required
To undertake ad-hoc projects as and when required
Vendor Management
Manage third party vendors providing support to the region in terms of coordination, performance to contract and cost
Business Liaison
Champion the “voice of the customer” within IT
Provide regular two-way communication between Outport and Hong Kong operational and project delivery teams
Ensure that the Regional General Manager, Country Manager and IT Infrastructure and Operations leadership team are promptly notified of any major issues
E&A
Emergency and Accident and Crisis Response responsibilities as required
Requirements:
Academic Qualifications
A Bachelor’s degree in any disciple with Computer Science being preferred
CCNA, MCSE, PMP certification is an advantage
Knowledge, Skills, Training and Experience
Minimum of 5 years working experience in an IT support role
Demonstrably excellent working knowledge of networks
Technically competent to be able to provide 2nd level support specifically workplace network and telephony in a remote location
Fluency in written and verbal English, with the local language being an advantage
Ability to work independently with minimum supervision and achieve deadlines
Action oriented and ability to work with limited resources to achieve department and company goals
Deploys strong interpersonal skills with all levels within the organisation
Ability to be creative and innovative to improve current work practices and implement new ideas
Understanding of finance and its application to providing IT services
Responsibilities:
· Gather and analyze requirements, design of technical specifications, developing solutions, problem solving, testing, implementin..
Responsibilities:
· Gather and analyze requirements, design of technical specifications, developing solutions, problem solving, testing, implementing and supporting of systems
· Manage projects and communicate project status, issues, risks and resolutions to team members and management in a timely manner
· Keep up to date with industry trends, evaluate technical solutions and make recommendations
· Develop and maintain project, technical and user documentation and ensure version control practices
· Other related duties as required
Requirements:
· Qualification: Minimum Diploma in Information Technology or equivalent
· Experience: Some experience supporting software solutions including designing, developing, testing and deploying applications and databases
· Knowledge: Extensive knowledge with AWS, managing Linux server operating systems, databases, web servers and software deployment tools
· Skills: Excellent time management, software project management, people management, teamwork and communication skills (oral and written)
This position is responsible for handling day-to-day IT operations. The IT executive maintains the computer desktop environment by analyzing requireme..
This position is responsible for handling day-to-day IT operations. The IT executive maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
He/she will be responsible for the administration and internal support of the Company's PCs, printers, servers and related equipment.
Responsibilities
Provide frontline PC and server troubleshooting, resolve IT issues for end-users
Modify configurations, utilities and software default settings
Support and administer Windows Servers
Backup and optimize database
Perform regular system health check and capacities studies to ensure optimum performance of servers and network
Provide in-house guest IT related matter troubleshooting
Install, test and configure new workstations, peripheral equipment and software. Assist PC setup, IT system and access for onboarding of new users.
Perform other reasonable duties assigned by the Management.
Position Objective: Responsible for building and maintaining strategic relationships with the marketplace that directly and indirectly drive sustainab..
Position Objective: Responsible for building and maintaining strategic relationships with the marketplace that directly and indirectly drive sustainable business growth across the SEA region.
External Relationships: Espire Global Region, Client Stakeholders, External consultants, Partners and vendors, Industry Bodies
Main Accountabilities / Tasks:
Responsible for developing business relations with the marketplace that increase client acquisition and client retention across the SEA region.
Responsible for identifying & qualifying opportunities in the marketplace and driving strategic conversations from the first point of contact to client acquisition.
Provide thought leadership and commercial acumen in evaluating, selecting, and forming an alliance with potential clients/technology/service partners/vendors.
Ensure new initiatives are aligned with Espire Vision & Roadmap.
Validate sow before submitting to Client. This includes non-technical aspects but is not limited to – the delivery model, commercial, legal, support model, and licensing.
Facilitate demo and capability presentations to clients, ensuring a great customer experience.
Accountable for consistently communicating the business value that Espire delivers to the customer.
Responsible for validation of tender responses before final submission to Client.
Accountable for ensuring tenders are submitted.
Ensure tender and SOW are delivered on time as agreed.
Accountable for providing dates and estimates to clients as agreed.
Drive Strategic and thought leadership discussions with current customers and new accounts.
Identify, Develop, and build a consistent flow of pipelines and convert opportunities for sustainable growth.
Foster and maintain relationships across the customer base to maximise growth.
Accountable for all account management activities.
Responsible for keeping the internal team aware of account management issues.
Build a deep understanding of client domain, organisation structure, needs and key decision makers.
Continually build personal knowledge of industry trends, market situations, business drivers, and competitive situations.
Responsible for outreach to build a pipeline flow of leads (including Social Media)
Responsible for upholding Espire Values in the marketplace (including Social Media)
Person Specification:
Domain: IT Services/ Software Services/ Customised Application Development/ Outsourcing/ IT Staffing Services.
7+ years' services sales experience across APPLICATIONS, CLOUD, SAAS
5+ years' CONSULTING experience across data-driven transformation strategies for complex environments
High-Level Presentation and Negotiation skills.
Experience in selling to the insurance sector will be an advantage.
Bachelor's degree or experience equivalent
Experience in structuring and winning large deals
Hunter and closer DNA
Excellent communication and presentation skills
Ability to work autonomously and with minimum supervision.
There is currently a small team in SEA; therefore, this is an excellent opportunity to have loads of fun whilst enjoying the flexibility of working with a small, knitted team. The market is vast, the investment is there, and plenty of opportunities exist to grow.
Working hours: Monday to Friday (9am to 6pm) + Saturday (9am to 2pm)