As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Purpose of this role:

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:

• Scope Assembler
• Perform a wide variety of mechanical, electronic or electromechanical assembly operations on high precision instrument,
• Follow methods and sequence of operations in performing cable routing, electronics installation and mechanical assembly
• Perform assembly and testing on very small precision parts (100 ~ 500 um), which requires the use of microscope, tweezers and not micro scale fixtures
• Provide feedback to support groups for improvement in sequencing or assembly method
• Trained and generate NCR’s from assembly related area
• Assembly and quality of work
• Put empty bins kanban card into the collection of Kanban Board
• Diagnose (if required with support groups) and perform rework on assemblies
• Work in production improvement projects as assigned
• Meet cycle time as defined in the cell playbook
• Responsible to execute per the instructions of supervisor/lead
• Ensure compliance of operations within area of concern with all relevant EHS regulatory requirement and SCIEX safety policies, procedures and guidelines
• Other duties/ ad hoc tasks as assigned

Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

• Minimum NITEC in Mechanical/ Electrical/ Mechatronics preferred with 1 year of relevant work experience or 5 years relevant working experience in manufacturing environment
• Good spoken and written English
• Good electro-mechanical aptitude, manual dexterity and strong troubleshooting skills
• Strong team skills, good communication skills and attention to detail are required
• Recent graduates with no experience are welcome to apply as training will be provided.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

1) Carry out production, packaging and machine operation duties

2) Ensuring the smooth and efficient running of machines with target

3) Feed raw material or parts to machines

4) Inspect parts with precision and measuring tools

5) Keep records of approved and defective units or final products

6) Maintain activity logs

7) Maintain and clean machines periodically

8) Follow established safety rules and regulations

9) Perform any other assignments assign by HOD

1) Carry out production, packaging and machine operation duties

2) Ensuring the smooth and efficient running of machines with target

3) Feed raw material or parts to machines

4) Inspect parts with precision and measuring tools

5) Keep records of approved and defective units or final products

6) Maintain activity logs

7) Maintain and clean machines periodically

8) Follow established safety rules and regulations

9) Perform any other assignments assign by HOD

The Field Service Technician position at Dingli will be based in Singapore, providing maintenance and repair services for our customers and business partners. As a Field Service Technician, you will be responsible for conducting field and workshop maintenance on our EWP's (Elevated Work Platforms) and Material Handling products. This includes performing inspections, repairs, and routine maintenance tasks. In addition, you will be involved in inventory management, as well as traveling to customer sites and entertaining clients.

Successful applicants for the Field Service Technician position will possess the following:

• Trade certified qualifications in either a mechanical or auto-electrical field
• Knowledge of maintenance, inspection, and repair procedures with construction or agricultural equipment
• At least 2 years of post-trade experience working on EWP equipment (experience is looked upon favorably)
• Excellent attention to detail and strong computer and communication skills
• Reliability, innovation, and a desire for career progression
• Current permanent work rights with no restriction in Singapore
• A valid Singaporean driver's license

The ideal candidate for the Field Service Technician position should meet the following requirements:

1. College degree in engineering or equivalent
2. At least 3 years of experience as a service technician in the mechanical or equivalent industry
3. Knowledge of equipment rental companies in Singapore will be a definite advantage
4. A valid driver's license and willingness to travel
5. Good understanding of customer dynamics
6. The ability to handle multiple requests without being overwhelmed
7. Fluent written and spoken English

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)

•             Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Responsibilities:

Run infrastructure/system operations in School (NBS IT).

• Ensuring that all programme and department operations run seamlessly.

• Managing the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contributing to the design and implementation of infrastructure replacement plans.

• Assist the Undergraduate Programmes, Research Centres, Academic Divisions, Alumni, Career Services, and College Comms operations to streamline, digitize, and automate current work processes.

Maintain service level agreements and service improvements, and other areas.

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Diploma in Information Technology or other related discipline

• At least 2 years of experience in IT operations

• Possess a good Information Technology background in software and application support

• Proficient in troubleshooting software and application

• Proficient in asp, asp.net languages, MSSQL, and oracle DB

• Experienced in managing Teamsite

• Experienced in Power Automate will be an added advantage

• Demonstrated decision-making and problem-solving skills

• Is detail-oriented and capable of multi-tasking

• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization

• Serve as the functional subject expert for the systems that he / she will be handling

• Possess good teamwork and interpersonal skills

• Good oral and written communication skills

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.
• May be required to give training/coaching to persons nominated by the supervisor.

What do we offer?

• Career progression opportunities within a global
• Full-time role enabling you establish a function and make it your
• Total reward elements that engage and motivate our employees and help us make KONE a great place
• Comprehensive learning and development programs covering a wide range of professional

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Key Responsibilities:

As an LED Technician, you will be responsible for the installation, maintenance, and troubleshooting of LED lighting systems. Your role involves working with various LED technologies, ensuring optimal performance, and providing technical support as needed. This position requires a combination of technical expertise, problem-solving skills, and a commitment to delivering high-quality LED solutions.

1. Installation and Configuration:

· Install and set up LED lighting systems in accordance with specifications and industry standards.

· Configure LED controllers, drivers, and associated components to ensure seamless functionality.

2. Maintenance and Upkeep:

· Conduct routine inspections and maintenance of installed LED systems to identify and address any issues promptly.

· Replace faulty components and perform upgrades to enhance system performance.

3. Programming and Tuning:

· Program LED controllers and drivers to achieve desired lighting effects and meet customer requirements.

· Fine-tune LED systems for optimal brightness, color accuracy, and energy efficiency.

4. Troubleshooting:

· Diagnose and troubleshoot technical issues with LED installations.

· Collaborate with cross-functional teams to identify and implement effective solutions.

5. Quality Assurance:

· Ensure that all LED installations meet quality standards and comply with safety regulations.

· Conduct testing and validation procedures to guarantee the reliability of LED systems.

6. Documentation:

· Maintain accurate records of all installations, configurations, and maintenance activities.

· Create comprehensive documentation for reference and future troubleshooting.

7. Customer Support:

· Provide technical support to customers and address inquiries related to LED systems.

· Offer guidance on best practices for optimal system performance.

Qualifications:

· A minimum of 2 years of experiences in LED installation, programming, repair, and maintenance.

· High School diploma or equivalent: additional technical certifications are a plus.

· Strong understanding of electrical systems and wiring.

· Licensed Driver in Singapore with Lorry Driving experience is a plus.

· Effective communication skills for interacting with clients and team members.

Duties & Responsibilities

• Provide support, troubleshooting, maintenance and repair of PCs, Laptops and mobile phones.
• Including SMD repairs such as re-balling, soldering, reflowing of I/Cs, transistors, capacitors and other components/chipsets on a Motherboard.
• Resolve software issues using established SOPs.
• Research new methods, both hardware and software to resolve common problems or troubleshooting common problems.
• Ensure daily cleanliness of the technical department.
• Ensure proper use of tools issued.
• Ensure proper use and maintenance of machines, tools and gadgets.
• Adapt to changing technologies and learn functionally of new laptop and phone application.
• Any other ad-hoc projects and duties as assigned by report manager and/or management.

Requirements

• Customer oriented with good communication skills
• Must be able to speak, read and write English to communicate with English-speaking customers
• Preferably with a customer service experience to service customers with products/services.
• Preferable have experience on troubleshooting, repair and dismantle of computers and notebooks. Replace harddisk, LED screen and motherboard.
• 6 day work week
• Working Time: 12noon to 9pm

Free shuttle Bus from Chua Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

The Water Heater and/Ceiling Fan Technician is responsible for installing, repairing, and maintaining ceiling fans and water heaters in residential and commercial settings. This role involves a combination of technical skills, customer service, and attention to detail.

Duties & Responsibilities

• Install and repair ceiling fans and/or water heaters.
• Provide excellent customer service and explain work details to clients.
• Ensure safety compliance and adherence to regulations.
• Maintain accurate records of installations and repairs.
• Stay updated on product knowledge and industry advancements.
• Efficiently manage work schedules and respond to emergency calls.
• Conduct quality checks on completed installations.

Requirements

• Licensed Driver in Singapore
• Technical proficiency in electrical work.
• Relevant certifications and licenses.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Physical stamina for lifting and climbing.
• Commitment to safety protocols.
• Attention to detail in installations and repairs.
• Efficient time management and organizational skills.

Free shuttle Bus from Chua Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

Job Description

Responsibilities:

• Provide support in incident, request, change and problem management related to database operations.
• Provide oncall support, including outside of office hours, and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target is met.
• Install and upgrade database systems, apply patches and implement changes when required.
• Diagnose and troubleshoot database errors ensuring high availability of database systems.
• Manage databases access, backups and ensure compliance to database and security standards.
• Monitor database performance proactively and perform analysis of cases to prevent recurring issues.
• Review and enhance database monitoring when required.
• Develop processes and operation procedures related to database operations.
• Create and manage database reports, visualizations, and dashboards.
• Perform capacity planning and participate in Disaster Recovery drill.
• Provide global support for sites in North America and Asia, including on weekends and holidays.
• Perform changes on critical databases related to manufacturing and engineering.
• Collaborate with site customers on new database requirements, problem resolution and data flow requests.
• Performance tuning of databases to ensure high performance and availability.
• Engineer solutions and automations to improve productivity and efficiency of database operations and reliability and availability of the database systems.
• Recommend and implement emerging database technologies.
• Participate in worldwide collaboration for technical sharing and reference architecture alignment.

Requirements:

• Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Fresh graduates are welcome to apply.
• Good understanding and hands-on experience in the following areas will be advantageous:
• Linux and Windows operation systems.
• Programming and scripting languages such as Java, PowerShell and Python.
• Strong command of SQL and SQL server tools
• Effective oral and written communication with strong analytical, problem solving and project management skills.

• Support the RDC Team in the Management and Operation of the Regional Data Center Singapore
• Physical management of Devices, cabling and IT Infrastructure
• Coordinate and implement infrastructure installations usually with support of External Service Provider (cabling, racking of equipment, management of room etc.)
• Stock management; maintain an online system for Regional Data Centers in APAC
• Support movement of goods between DC Locations and trigger purchasing of spare parts where needed
• Supports & Conducts quality checks regarding the implementation of infrastructure standards in alignment with the data center consultant
• Support data center consultant and housing specialist in audits where required
• Support of audits (C/AU, CI/DSO, external Audits etc.)
• Support all IT Infrastructure teams in their projects and physical rollout activities
• Work with a diverse team of Consultants and Engineers on AP wide topics.

Responsibilities:

• Define project scope, objectives, and deliverables. Develop detailed project plans, including schedules, budgets, and resource allocation.
• Lead cross-functional project teams, ensuring alignment with project goals and milestones.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
• Identify project risks and develop mitigation strategies to minimize project disruptions.
• Ensure that project deliverables meet quality standards and client requirements.
• Monitor project budgets and financial performance, making necessary adjustments to stay within budget.
• Track project schedules and timelines, identifying and addressing any deviations.
• Manage project scope changes, ensuring that changes are documented, approved, and integrated into the project plan.
• Proactively identify and resolve project issues to keep projects on track.
• Build and maintain strong client relationships, serving as the primary point of contact for project-related matters.
• Prepare and deliver regular project status reports to clients and senior management.
• Maintain project documentation, including project plans, status reports, and meeting minutes.

Requirement:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Proven experience as an IT Project Manager (minimum 3-5 years) in a consulting or professional services environment.
• Strong understanding of project management methodologies, tools, and best practices.
• PMP, PRINCE2, or other relevant project management certifications are a plus.
• HCC or GCC Cloud experience is a added advantage.
• Excellent leadership and team management skills.
• Experience in managing multiple IT projects simultaneously.
• Client-focused approach with a commitment to delivering exceptional service.
• Adept at working in a fast-paced, dynamic consulting environment.
• Proficiency in project management software and tools.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

• Lead the team in implementing the onboarding plan, ensuring alignment with project goals and maintaining high user satisfaction.
• Manage and influence user expectations based on predefined requirements and collected information.
• Plan and strategize user onboarding activities according to project deliverable timelines.
• Serve as the primary point of contact for business and vendors regarding user onboarding activities.
• Collaborate with other project teams to establish a unified onboarding approach based on the rollout plan.
• Ensure onboarding activities adhere to execution timelines and meet business and technical requirements.
• Monitor team adherence to delivery management standards and track progress regularly.
• Anticipate, manage, and resolve issues, acting as the primary contact for the testing, deployment, and onboarding team.

Requirement:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent with 6 to 8 years of relevant working experience in project delivery and implementation.
• Strong stakeholder engagement skills to manage multiple stakeholders, including business users, project teams, and vendors.
• Team player with strong communication and interpersonal skills.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

About the job
Reporting to IT Infra Manager, this role plays an important part in delivering IT infrastructure solutions and services that supports business growth, security, and operational excellence with common operating model across the SEAMX region incl. IKEA Stores, Shopping Centers and Services Office.

Your assignment

• Lead and support planning, design, architecture, implementation and continuous improvement of IT infrastructure solutions and services (data centre, servers, storage, virtualization, security, backup & monitoring) incl. evaluation and adoption of new technologies in alignment with the business plans and priorities in a consistent, holistic, and cost-effective manner
• Collaborate with functional and technical team members to develop and drive the IT enterprise grade IT infrastructure roadmap and initiatives including standardization, optimization, and common operating model across the region.
• Develop, maintain and support Ikano Retail IT infrastructure solutions and services with defined standards and processes to drive availability, stability, scalability, security, and performance of IT infra solutions and services.
• Work closely with IT infra team to ensure effective measurement, monitoring and administration with centralized delivery model while reducing dependence on external vendors and develop our own internal competence.
• Analyse proposed system changes to identify strategies for meeting business objectives and impacts, including benefits, costs and effort required to implement. Collaborate with IT, super users, vendor teams as needed.
• Maintain up-to-date knowledge by researching new technologies and IT infra products/tools.
• Develop in house competence & knowledge transfer to IT team on Infrastructure methodologies & processes.

About the job

This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. This role works closely with store co-workers, super users, Service Office IT team and external IT vendors to ensure high availability, stability, and security of IT system to support store activities and operations.

Your assignment

• Perform day-to-day IT operations and support activities in the store to ensure that IT systems perform with high availability, performance, and security
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
• Perform Store IT support according to IT policies, standards, and SOPs
• Support IT audit, compliance, and security reviews and assessments
• Support implementation of local Store IT project activities within planned scope, schedule, and budgets
• Support Store super users in testing, training, implementation, and upgrade of Store IT systems including associated technical documentation
• Support and coordinate with Service Office IT in system security patches and anti-virus updates on Store IT systems on a needs basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
• Support Service Office IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required or rostered

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Possesses teamwork and service-oriented mindset
• Strong sense of achievement in driving IT operational support

Knowledge:

• At least a Diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
• Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities:

• Install and configure computer hardware, operating systems, servers, storage, networks, printers, and applications
• Maintain, monitor, troubleshoot and support computer systems and networks including POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• Able to work under time pressure with problem solving, priority driven, and business focused approach
• A technical, logical thought process with strong communication skills and has a good command of English