Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Brand Marketing Manager (Singapore)

Fixed Term Contract

We are looking for a Brand Marketing Manager to work with our leading technology client as we support the growth of their product by working closely with their brand and creative team across APAC. You will be expected to work with their marketers across JAPAC to maintain brand standards, guide brand strategy, and elevate creative marketing.

Role:

• Review creative briefs, asset development, and creative ideas from agencies.
• Provide strategic guidance on brief writing and campaign development.
• Provide brand guidance on the application of design, logo, naming, etc.
• Project manage select projects from creative development to production, including managing timelines and schedules.
• Independently assess creative and deliver feedback, and determine what requires further support from our creative team.
• Facilitate creative reviews and the development process within the client's team.
• Exercise judgment on how to manage feedback from marketers and deal with objections/rejections.
• Guide marketers across the region on brand and campaign reviews.
• Adaptable and quick to understand how to navigate the organization and how to get things done efficiently.
• Build strong professional relationships with marketers.
• Support weekly updates on project progress and participate in relevant meetings.
• Manage language localization (Japanese, Korean, Bahasa Indonesia, Simplified and Traditional Mandarin) across creative and content assets 

You:

• BA / BS degree preferred
• 10+ years of experience in brand marketing and brand management (B2B experience preferred)
• Experience with brand marketing and client management on global and regional brands with hands-on experience leading and executing campaigns.
• Ability to influence change and negotiate cross-functionally and with external parties.
• Strong program management capabilities, coupled with excellent stakeholder management and partnership capacity.
• Flexibility and ability to work under ambiguity and uncertainty.
• Able to work in a fast-paced, deadline-driven, and techy work environment.
• High energy, highly organized and go-getter attitude coupled with a flexible mindset, teamwork and dedication to the project's success.   
• Exceptional verbal and written English communications and presentations skills and - ideally - fluent in another Asian language to support the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Note to TA: You may use Junior People Advisor or Senior Office Admin for the job title. You may use whichever title so to get the right candidate.

Why Join Us?

• Centrally located office
• Friendly and dynamic working environment culture
• Established and fast-growing sports technology company for good future career progression

Key Responsibilities

HR

• Provide comprehensive support across a broad spectrum of people and administrative activities for Singapore office.
• Support the ongoing development and implementation of new policies and procedures, contributing to the continuous improvement of the People Team and practices in APAC at Sportradar.
• Serve as the primary contact for people-related queries, including employee benefits, insurance, policies, and letter requests.
• Maintain an accurate HR database and ensure employee records are up-to-date for precise reporting.
• Expertly manage payroll functions to ensure timely and accurate payroll processing.
• Assist in managing company insurance functions, including updates, renewals, and claims.
• Administer government claims such as childcare leave, paternity leave, and reservist.
• Handle all onboarding and offboarding matters efficiently.
• Offer advice to staff on people policies and procedures.
• Maintain proper documentation of payroll-related documents and ensure timely generation and distribution of pay slips.
• Plan and organize staff engagement and team-building activities.
• Handle all work pass matters (application, renewal, cancellation, etc.) and liaise with the Ministry of Manpower for worker-related issues.
• Oversee the submission of yearly IR8E and IR21 for staff in a timely manner.
• Ensure timely processing of all necessary HR-related tasks.

• Perform other ad-hoc duties as assigned by the manager, acting as their right-hand person.

Office Administration:

• Act as the primary point of contact for building management, addressing facility-related issues (e.g., fire drills, access cards).
• Oversee office/site equipment maintenance, coordinating repairs, and ensuring cleanliness.
• Manage office supplies and stationeries and make sure it is in accordance with office needs.
• Organize catering, coffee, or other refreshments as needed.
• Ensure the cleanliness and up keeping of office space.
• Coordinate building and maintenance issues for general repair and update.
• Purchase and maintain the computers, printers and other IT related equipment.
• Act as the Welcome Assistant/Receptionist, ensuring visitors are attended to promptly.
• Coordinate with third-party vendors for office plants, cleaners, and water supply.
• Manage budget planning and monitoring for the Singapore office.
• Keep track of Conference Room/Meeting Rooms schedules as necessary.

Key Requirements

• Proven experience in a similar role with a minimum of 3 years of relevant working experience.

• Computer literate with strong proficiency in Workday or Microsoft Office applications.
• Positive attitude, fast learner, and independent with strong organizational skills.
• Motivated self-starter with the ability to multitask, work on own initiative, and demonstrate resourcefulness.
• Excellent communication and interpersonal abilities, with a good command of both written and spoken English.
• Good knowledge of the Employment Act, MOM regulations, and practices.
• Strong organizational and time management skills.
• Ability to handle sensitive information with confidentiality.
• Detail-oriented with proactive problem-solving skills.
• Reliable and supportive team member to the manager

Come join the AGS family, shine through and embark on an exciting journey with this highly reputable BFSI client!

The role and  key focus of a Recruiter is to lead the successful fulfillment of open vacancies, and manage the end-to-end process with relevant hiring managers, as the first point of contact for their hiring needs.

Building strong ties and establishing working relationships with our key stakeholders is of essence, working effectively towards achieving high quality, cost-effective and timely filling of roles.

In this role, you will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. Your duties may include, but are not limited to:

Your Opportunity

• Undertaking recruitment activities with a focus on stakeholder management and engagement.
• Understanding the recruitment delivery process and carrying out activities accordingly to ensure that account KPIs are met.
• Communicating recruitment trends, market intelligence, and acting as a Talent Advisor to hiring managers
• Managing requisitions through accurate documentation of all recruitment-related data and information as per current recruitment legislation and agreed client process at all times.
• Coaching candidates on how to prepare for selection stages.
• Providing professional advice and open and honest feedback to candidates in a timely manner and in accordance with recruitment best practices.
• Utilizing specialist market knowledge to assist with the development and ongoing management of pre-qualified talent pools in collaboration with stakeholders at various levels.

About the job

In your role as an intern in the Sales and Supply Support team, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the store and Supply and Availability, Service Office matrix.

Your assignment

• You will assist in the stock inventory process to secure highest stock accuracy level.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Carry out qualitative and timely administration of parameters in the system to prevent unnecessary orders to manage healthy range frame.
• Check and follow up on order creation to achieve healthy stock structure and capacity.
• You will shadow the Sales and Supply support specialist to learn about our role in the Commercial team.

Your profile

• You can perform routine tasks.
• You have an eye for detail and analytical.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You are proficient in MS Office / Excel.
• You can commit to work on public holidays and weekends.

OVERVIEW

The Assistant Producer is an essential team member who supports the senior producers in creating and producing CNBC live TV programs and show segments. You will also partner with producers and the Operations team on overall show content and production.

KEY RESPONSIBILITIES

• Assist in building and creating world-class business news content for CNBC’s core programming
• Research stories and/or guests, and uncover new angles on stories
• Write scripts, select relevant and appropriate video, soundbites, elements for the shows
• Conceive segment and story ideas, interview questions, and elements for TV programs with producers to develop these ideas into engaging content
• Communicate clearly and effectively in the news gallery
• Maintaining a flexible and calm attitude while working in a fast-paced, intense, breaking news environment
• Select graphics, including subject straps and graphics that require little or no editing, choose the relevant durations for data boards and initiate good use of graphic elements in the shows
• Learn to format line-ups with iNews and Avid systems, as well as work efficiently with programs for graphics, subject straps, and data boards
• Develop strong news judgment through consistent research, reading and pursuing good news stories
• Cooperate with video editors, graphic designers, studio directors etc. in Operations to produce stellar programming

OVERVIEW

The Digital Supervising Producer, APAC is responsible for co-leading a dynamic international digital team tasked with creating audio and visual content for CNBC.com and its other digital platforms. Sitting within the Events and Programming organization, this person should be passionate about super-serving the CNBC audience with relevant, high-quality content, and will act as a key collaborator within the wider newsroom. This role will manage the Digital Video, Audio and Social Media team for APAC and will be responsible for editing the region’s output. They will also help advise other parts of the business on best practice for digital storytelling and distribution.

KEY RESPONSIBILITIES

• Execute CNBC International’s digital video, audio and social media strategy in APAC region, whilst collaborating closely with the EMEA team
• Manage members of the APAC team by sharing objectives, setting clear goals, giving regular feedback and promoting training, news skills and career growth
• Communicate core principles and best practice across the newsroom
• Thoroughly vet and sign off content created by digital and social producers, as well as approve content created for digital video, audio and social platforms by contributors from across the wider newsroom
• Champion cross-team collaboration by supporting digital strategy around priority linear programming, dotcom coverage and events
• Communicate with colleagues in other regions to ensure alignment on strategy and coverage
• Support the scheduling and publishing of content on all platforms

OVERVIEW

The Assistant Producer is an essential team member who supports the senior producers in creating and producing CNBC live TV programs and show segments. You will also partner with producers and the Operations team on overall show content and production.

KEY RESPONSIBILITIES

• Assist in building and creating world-class business news content for CNBC’s core programming
• Research stories and/or guests, and uncover new angles on stories
• Write scripts, select relevant and appropriate video, soundbites, elements for the shows
• Conceive segment and story ideas, interview questions, and elements for TV programs with producers to develop these ideas into engaging content
• Communicate clearly and effectively in the news gallery
• Maintaining a flexible and calm attitude while working in a fast-paced, intense, breaking news environment
• Select graphics, including subject straps and graphics that require little or no editing, choose the relevant durations for data boards and initiate good use of graphic elements in the shows
• Learn to format line-ups with iNews and Avid systems, as well as work efficiently with programs for graphics, subject straps, and data boards
• Develop strong news judgment through consistent research, reading and pursuing good news stories
• Cooperate with video editors, graphic designers, studio directors etc. in Operations to produce stellar programming

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible for the provision of solutions required for the success of strategic initiatives for the Group.  The position drives the delivery of additional and sustainable value to existing and potential partners in the region, by focusing on service, total cost advantage, risk management and innovation across all Hotel spend. This is done through understanding the emergent needs of our guests and Hotels, the vision of Accor’s internal leaders, securing relevant resources in each market under a nomination contract and leveraging their specific category expertise.

Delivery of contracts of value

• Cover the “source to contract” process from needs analysis through to supplier negotiation and legal and operational implementation of national and regional agreements.
• Lead risk management initiatives by ensuring suppliers align with Ethics and CSR Charter, Data policies and complete KYC Process.
• Lead packaging of negotiated value proposition for owners and internal leaders.

Management and Leadership

• Lead, motivate and inspire team members to create a great place to work
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
• Empower high performers and innovators whilst fostering entrepreneurial spirit

Development of digital solutions

• Support the deployment of digital solutions related to closing the procure-to-pay loop.
• Co-ordinate with I.T., Operations, Suppliers and Digital partner to support optimizing onboarding process.

Compliance

• Drives the communication of national, regional and global contracts of value through the region.
• Develop tools for tracking region, country and Hotel-level compliance of nominated suppliers.
• Leverage knowledge of internal leaders, suppliers and Hotels to convert opportunities for business development.

Implementation of strategic roadmap

• Assist SVP of Procurement with design and implementation of strategic roadmap for region.

Review and delivery of optimized processes

• Ongoing review processes for procurement related activities and propose alternate solutions.
• Develop tools for concise communication of department progress.

Other Responsibilities

• Enhance specific category knowledge across key internal stakeholders and hotels.
• Staying engaged in the broader industry trends and available resources.
• Procurement GPO competitor knowledge.

He/she reports to the Business Unit Manager and you will be required to create partnerships with existing and potential clients as well as identify new service offering opportunities to grow the business. Specifically you will be required to:

• Develop, monitor and achieve Key Performance Indicators (KPI’s) for the Business.
• Prepare winning proposals and engage in direct sales activities to achieve lasting client relationships.
• Prepare action plans to effectively achieve sales objectives and actively market the downstream businesses capabilities to potential clients
• Utilize sales skills, in addition to technical service knowledge, to sell multiple product lines and develop cross-selling opportunities across business lines as they present themselves in key areas such as:
  • Petroleum cargoes testing
  • Inspection services

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Assistant Restaurant Manager (Jiang-Nan Chun)

To support the seamless daily operations of the restaurant, which includes maintaining exceptional service standards among team members, inspiring and engaging team members, overseeing employee relations, facilitating communication across all levels of staff, promoting career growth opportunities, ensuring compliance with wage and hour regulations, conducting training sessions, and addressing other operational needs at Jiang-Nan Chun.

What you will do

Supporting the Restaurant Manager in leading our Jiang-Nan Chun team to deliver exceptional dining experiences. Ensure adherence to all policies, procedures/standards, and training programs while fostering a positive work environment to achieve company objectives. Maintain cleanliness and functionality of front-of-house equipment, oversee employment performance appraisals, and address guest issues promptly. Manage service manpower planning, stock control, and maximize sales opportunities with comprehensive menu knowledge. Facilitate communication within the front-of-house team, and oversee new hire onboarding and training. Manage cash handling procedures, implement health and safety regulations, and contribute to smooth restaurant operations while upholding unparalleled standards of presentation and service.

What you bring

• Minimum of 2 years of service experience in a luxury hotel or Michelin restaurant, including 1 year in a supervisory role.
• Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.
• Excels in problem-solving and innovative thinking, fostering a team-oriented management style with an emphasis on open communication.
• Skilled in building and maintaining relationships across departments and with guests.
• Possesses administration knowledge in F&B operations and quality management, proficient in Microsoft Office programs.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating split-shift basis, including weekends, and holidays

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in major supermarkets island wide.

Job Summary:

The role includes preparing, cooking and presenting high quality dishes within the assigned section in kitchen.

Key Responsibilities:

• Prepare, cook and present quality dishes according to the standard recipes.
• Assist Executive Sou Chef in creating menu items based on recipes, preparing dishes and supporting all activities in the kitchen.
• Prepare food efficiently and ensure that the food quality and standard is consistent.
• Manage the kitchen inventory and ensure supplies are fresh and of good quality. Monitor the stock level through regular stock count to ensure adequacy of supplies and place purchase orders timely.
• Check storage temperature, labelling, date the food products for expiry. Monitor food portion and waste control.
• Clean, tidy and maintain the kitchen, equipment and tools. Clean the section and equipment before shift changes take place.
• Maintain food hygiene practices. Proper handling of high-risk foods e.g. dairy, meat & seafood and prevent cross contamination
• Ensure cool rooms, fridges, freezers and dry store areas are maintained in a clean and safe manner.
• Proper handling of tools such as knives, sharp utensils etc. in correct safety standards.
• Use of kitchen equipment such as grills, ovens, steamers in food preparation. Ensure that kitchen equipment is properly handled and maintained in accordance with safe operating procedures.
• Work effectively, efficiently, professionally & carry out instructions of Executive Sous Chef / Executive Chef.

Requirements:

• Diploma in Culinary Arts or Diploma in Food Services
• WSQ Basic Food Hygiene Certificate or to attend Food Safety Course Level 1 or Refresher Course arranged by Company
• Relevant working experience in F&B service
• Perform shift duties, 5-day work week, work on weekends & PH
• Good customer handling, good communication skills, multitasking, responsive, a team player with a positive attitude and strong interpersonal skills

Job Highlights:

• Progressive Leave Scheme
• Fast-Paced, Passionate and Energetic Work Culture
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program

The Dempsey Project is looking for a Pastry Chef who is passionate crafting delectable desserts and pastries. With instructions from the Head Pastry Chef, a Pastry Chef should focus on fine tuning his/ her skills, developing techniques, and achieving independence on his/her role.

Job Highlights:
- 14 Days Annual Leave

- 5 day work week, 44 hours
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Salary: $2400 - $2800

Job Description:

Follow orders and advice instructed by Pastry Chef to perform job task following directions
Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make desserts/pastries/breads
Decorating and displaying finished products
Maintaining a neat and organized workspace during shift
Cleaning and restocking of workstation, ensuring all equipment is sanitized and prepared for the next shift.

Job Requirements:
Basic Culinary Skills
Experience or Entry levels with no experience are welcome to apply
Prefer those who can start to work immediately
Preferably attained WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedure certificate

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
• Activate room keys. Secure valid payment. Identify any over-commitments.
• Perform duplicate reservation checks; block rooms. Run daily reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

This is a private O&G Clinic located in Gleneagles Hospital.

Job scope of a Clinic Assistant:

1. Reception – registration of patients, taking vital signs

2. Entering and record keeping in clinic software system (Plato)

3. Dispensing of drugs

4. Assisting in consultation room and procedures

5. Equipment management

6. Administration duties include:

a) Financial counselling

b) Collection of money

c) Banking of money

d) Inventory

e) Insurance claim submission

7. Call patients – by phone, sms or email for TCU and post-op

8. Assist in typing out referral replies and lecture presentations

9. General housekeeping

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

Schedule:

• Monday to Friday: 8.30am--5.30pm
• Saturday: 8.30am--12.30pm

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• Clinic Assistant: 1 year (Required)

Work Location: In person

JOB SUMMARY

Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Assists in development of specific goals and plans to prioritize, organize, and accomplish work.

• Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Establishes an effective database to be used by all team members for restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.

• Provides check-in and check-out services and handles reservations when needed.

• Maintains knowledge of rooms and their locations, services and facilities of the hotel.

• Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.

Supervising Concierge Team

• Supervises all activities of concierge team.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Takes part in building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises employees and all day-to-day operations. Understands employee duties well enough to perform them in employees' absence.

• Maintains open, collaborative relationships with employees and encourages employees do the same within the team.

• Verifies concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Verifies that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Ensuring Exceptional Customer Service

• Promotes an atmosphere where concierge team provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction.

• Verifies employees understand customer service expectations and parameters.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store - SuperNature in Dempsey as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary:

The role of Service Leader is to greet, service customers, process food & drink orders, prepare bills and process payments.

Key Responsibilities:

• Welcome guests, take orders and communicate orders to the kitchen.
• Prepare/serve food, drinks, condiments and attend to guest requests in an efficient & timely manner. Keeping track of all guests’ needs and requirements.
• Coordinating and multi-tasking job duties in a busy bistro environment including cashiering duties, prepare tables, opening and closing duties etc.
• Comply with all policies, procedures, standards, specifications, guidelines in food & workplace safety, service and handling of equipment such as coffee machine etc.
• Achieve company objectives in sales, service, quality, appearance and facility cleanliness.
• Manage daily reservation system together with the call centre team. Efficiently maximize seating in the dining area.
• Perform other duties as directed by the Restaurant Manager.

Requirements:

• GCE ‘O’ Level certificate or NITEC in Hospitality Services
• WSQ Basic Food Hygiene Certificate or to attend Food Safety Course Level 1 or Refresher Course arranged by Company
• Relevant working experience in F&B service
• Perform shift duties, 5-day work week, work on weekends & PH
• Good customer handling, good communication skills, multitasking, responsive, a team player with a positive attitude and strong interpersonal skills

Job Highlights:

• Progressive Leave Scheme
• Fast-Paced, Passionate and Energetic Work Culture
• Group Medical & Hospitalization Insurance
• Flexi Wellness Plan
• Staff Card Discount Program

POSITION SUMMARY

Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

About Bloom Cafe and Wine Bar:

At Bloom Cafe and Wine Bar, we take food to the next level by blending different culinary styles into something extraordinary. Our menu showcases an exceptional fusion of classic and contemporary flavors, deeply influenced by Asian culinary traditions. Our chefs craft delightful dishes like the Compressed Watermelon Feta Salad and Snapper En Papillote, where diverse flavors come together seamlessly. The Chicken Tikka Pizza and Gochujang Fried Chicken Burger are standout examples of our fusion cuisine.

About Foodsta Kitchens

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 6 fast casual brands in Singapore – Bloom Cafe & Wine Bar, Alt. Pizza, Green Monster, Chi Ji, Fat Mario and NowPizza. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

BLOOM CAFE PTE. LTD. formerly known as ARTISAN BOULANGERIE CO. PTE. LTD.

Job Responsibilities:

• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Present menu, take orders, suggest and upsell products as per customer needs
• Manage and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Ensure that daily opening and closing duties in the outlet are properly executed
• Follow FEFO and ensure that expired products are not found in store stocks
• Bussing and turnover tables in a timely manner
• Perform general housekeeping and cleaning duties, including sweeping and mopping as required
• Maintain cleanliness and orderly appearance of store as per brand standards
• Execute any other duties as requested by immediate supervisor

Requirements:

• At least 1 year of working experience in F&B
• Warm and cheerful personality
• Proactive and efficient
• Good customer service and interpersonal skills
• Willing to learn with good attitude

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

Multiple Work Location:
Killiney Road

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store - SuperNature in Dempsey as well as a chain of butcheries in major supermarkets island-wide.

Key Responsibilities:

· Greet customers in a courteous manner to ensure they have positive customer experience

· Gain product knowledge so as to promote sales and able to assist customers

· Operating the POS cash register, handle various types of payments and packing for customer purchases

· Maintain the inventory of the Retail section by ensuring stocks are never depleted, orders are on time, deliveries are thoroughly checked and report stock damages and discrepancies to Manager in charge immediately

· Stacking, display, replenish products on shelves, monitor the expiry dates and shelf lives of products

· Maintain neat and systematic storing of products and perform daily housekeeping

· Practice good hygiene standards in housekeeping and comply with workplace safety requirements

· Able to multi-task and work in a fast-paced environment to carry out any other duties when required by superior.

Requirements:

· Singaporean with at least a GCE 'O' level certificate or Nitec in Retail Services

· Good communication with a positive mindset

· Ability to read and understand product labels

· Able to work on rotating shifts, weekends and public holidays

· Team player with a desire to learn

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

Job Highlights:

· Progressive Leave Scheme

· Fast-Paced, Passionate and Energetic Work Culture

· Group Medical & Hospitalization Insurance

· Flexi Wellness Plan

· Staff Card Discount Program

NPDL’s Ship Management Team is responsible for ensuring the safe, reliable and compliant operation of our fleet of container, general cargo and other managed vessels operating primarily in the Asia Pacific region, including New Zealand and Australia. We strive to continuously improve our ship management activities, with an overarching goal of being a “best in class” ship manager. Working in a complex, ever-changing environment we work hard to stay ahead of the pack.

To help us achieve this, we are looking for a Deputy Fleet Manager who will play a crucial role in supporting the General Manager, Technical & Marine, by overseeing the efficient operation and maintenance of our marine fleet. You will be coordinating fleet activities, managing maintenance schedules, ensuring compliance with safety and regulatory standards, and leading the marine team. In addition, you will enhance fleet performance, optimize resources, and support the strategic objectives of the fleet management department.

Here’s what you’ll do:

Fleet Operations Management

• Manage daily marine fleet operations, including vessel scheduling, deployment, operational efficiency, and preventative maintenance plans to ensure vessel reliability.
• Monitor fleet performance metrics and implement improvements.
• Ensure compliance with regulatory requirements, including waste disposal, emissions reductions, hull biosecurity, and cyber security.
• Communicate planned downtime for surveys, maintenance, or crew changes, and notify management of risks related to vessel condition, crew competency, safety, and schedule delays.
• Assist in procurement tasks, including spare part purchasing, negotiating big-ticket items, docking, bunker contracts, and new build programs.
• Coordinate with port authorities, contractors, and service providers to ensure seamless operations.

Maintenance and Safety

• Oversee and ensure timely execution of routine and emergency vessel maintenance.
• Implement and enforce safety protocols and procedures in compliance with regulations.
• Conduct regular inspections and audits of vessels and equipment.
• Ensure full implementation of the Safety Management System (SMS) and monitor its performance, making necessary adjustments.
• Allocate resources for effective SMS functioning.
• Conduct internal audits and participate in SMS review meetings.
• Promote ownership of SMS and other systems among personnel.
• Act as a role model for safe working practices.
• Ensure measures are in place for effective emergency response.

Budget and Resource Management

• Assist in preparing and managing the fleet budget, forecasting expenses, and optimizing resource allocation.
• Monitor and control expenditures related to maintenance, repairs, and operational costs.
• Negotiate cost-effective contracts with suppliers and service providers.
• Assist with monthly budget performance reporting to executive management.
• Prepare budgets and Capex requests for major repair items such as dockings.

Team Leadership and Development

• Supervise and provide guidance to marine personnel, including engineers, crew members, and support staff.
• Facilitate training and development programs to enhance team skills and performance, including reviewing and approving training plans for shipboard personnel.
• Address personnel issues and foster a positive and productive work environment.
• Ensure the Ship Management Team is appropriately staffed with suitable personnel to meet the company’s and ISM Code requirements.
• Provide clear direction, motivation, recruitment, development opportunities, and coaching.
• Ensure systems are in place to have qualified and high-quality seagoing personnel available.
• Monitor and manage the conditions of employment for seagoing personnel, ensuring compliance with all relevant international regulations and norms.

Regulatory Compliance

• Ensure all fleet operations comply with relevant national and international maritime regulations.
• Stay informed of changes in maritime laws and standards, implementing necessary updates to procedures.

Strategic Planning

• Collaborate with the General Manager, Technical & Marine to develop and implement strategic plans for fleet expansion, modernization, and efficiency.
• Contribute to long-term objectives aimed at improving fleet performance and sustainability.

Reporting and Documentation

• Maintain comprehensive records of fleet operations, maintenance activities, and incidents.
• Prepare and present detailed reports on fleet performance, budget status, and compliance to the General Manager, Technical & Marine.

The Manager - Brand & Digital will develop and lead client relationships with brand and talent marketing solutions that enable direct clients and our client teams to drive direct hiring, enhance the quality of hire, ignite talent performance and maximize the value of the client’s employer brand. The key result areas for this position are; delighting internal and external customers leading to new revenue opportunities and delivery of Brand and Digital solutions to exceptional standards.

Duties and Responsibilities:

The Manager - Brand & Digital will develop and lead client relationships with brand and talent marketing solutions that enable direct clients and our client teams to drive direct hiring, enhance the quality of hire, ignite talent performance and maximize the value of the client’s employer brand. The key result areas for this position are; delighting internal and external customers leading to new revenue opportunities and delivery of Brand and Digital solutions to exceptional standards.

Duties and Responsibilities:

• Stakeholder engagement – trusted, consultative partner with colleagues, clients and suppliers.
• Budget management – manage income and expenditure to achieve objectives efficiently and effectively
• Creative & strategic thinking– generates new and unique ideas, driving innovation in solutions and ways of working.
• Line Management – leadership, development and performance evaluation of team member(s).
• Accountability & execution – delivers sustainable results and sets well defined objectives.
• Routinely scope, convert and own project delivery to the value of $150k+, across the Brand and Digital solution portfolio, with support from Director - Brand Strategy.
• Day to day, leads out on delivery of Brand and Digital solutions, delegating project tasks across Brand & Digital and Social Media Consultants. Takes ownerships for current project invoicing, accounting, and reporting, dovetailing into account reporting lead by Director/VP Brand Strategy.
• Accountable for high quality project outputs (budget, high quality work, and client satisfaction) for complex annual programs, research, brand strategy, creative and design, managed services, tactical campaigns.
• High visibility and reputation with internal stakeholders, typically Manager level and above in the areas of sales, solutions, business development, leading to ongoing Client Development opportunities.
• Write strategic creative briefs to director satisfaction, with support in sharpening the proposition with Brand Strategy/VP leader support.
• Invest in personal brand reputation; contribute to internal and external blogs, white papers and webinars.
• Contributes to RPO new business pursuits at all stages of the sales process; Ability to lead on Brand & Digital direct client new business pursuits.
• Gather Market and Talent intelligence to develop highly targeted talent marketing strategies.
• Measure and maximize ROI on all projects; ensure tracking of campaigns is properly set up and reported.
• Provide data to teams accurately and efficiently, with key insights overlaid for governance and continuous improvement purposes

ROLE SUMMARY:

The Senior Business Development Manager is responsible for revenue generation from new customers, within one or several business units. He/ She will be expected to source and close leads working with Exhibitor Marketing, to develop strategies to attract new customers, enter new markets and review new business revenue. The role will be expected to sell to a variety of customers, independent small and medium enterprise customers (most our customer base) up to large key account acquisitions. As part of the life time management of customers, at times the Senior / Business Development Manager will be expected to support the closing or retention of high value or strategic customers, in particular those whom the Senior / Business Development Manager first acquired.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to new customers (including some customers who have not exhibited for several years) across products and revenue streams within a business unit
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Development of brand and industry specific knowledge to enhance and improve new business sales performance
• Identification and development of business development strategies, working with Event Directors to target new market sectors and regions
• Development of market analysis and opportunity assessment for brand growth and new revenue growth opportunities
• Collaboration with Exhibitor Marketing teams to develop attraction campaigns which could drive business development opportunities
• Support on the on-site re-booking of new business customers, and begin the handover of customers onto the account management team
• Support (where necessary) in the retention of existing customers
• To account manage newly acquired customers through their first show cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Brand or Event Operations)
• Liaise with the Event Director in relation to key high value new customers, and Sales Operations with regards to available spots on the floor plan
• Adoption of sales pipeline process and data quality maintenance through use of Salesforce (CRM system)
• Manage the capture and entry of Sales contract information
• Manage sales information and customer requirements (via Salesforce) to Sales Operations and Event teams
• Act as an informal mentor to Business Development Executives within the Sales team, to share industry knowledge and experience
• Support overdue payment collection for accounts under management
• Perform additional responsibilities as assigned

ILLUSTRATIVE ROLE METRICS:

• Business Development revenue targets
  • New business revenue growth (new customers)
  • New business revenue growth (lost customers)
  • Brand (Event/product) new business revenue performance against target
  • Life time customer value
• Individual performance metrics
  • Number of open opportunities
  • New business sales conversion % (win rate)
  • Deal size (average sales value for closed – won deals)
  • Sales cycle time (average time it takes a team to close a customer)
  • % of sales target attained
• Individual sales activity metrics
  • Number of new calls and meetings (by sector / account size)
  • Number of new opportunities (pipeline)
  • Number of new leads generated into pipeline
  • Number of new f2f customer meetings
• Sales process and technology adoption metrics
  • Key Salesforce system adoption metrics
  • Sales Excellence pipeline process adoption

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

• Ensure accurate menu costing and pricing of all new menu, evaluate standard recipes and determine its potential cost.
• Cost all recipes, inter-kitchen transfers and any food and beverage consumed by the hotel ambassadors (Ambassador Restaurant).
• Work with F&B in menu costing, pricing, testing, planning.
• Establish par stock for F&B outlets and beverage store, ensure compliance by the relevant departments.
• Perform physical count of beverage stocks at F&B outlets and beverage store.
• Ensure accurate month end inventory are recorded and reconciled with general ledger.
• Account for inventory movements with proper documentation.
• Ensure proper cost management to reduce F&B wastages and ensure no pilferages.
• Prepare weekly and monthly cost report, provide advice to management of F&B revenue and cost control.
• Oversee Receiving and Store Officer to ensure that the control policies and procedures are followed. Ensure proper record keeping of inventories.
• Check Market List, Receiving Record, Costing List to ensure the effectiveness of the control system.
• Review periodically F&B Sales against F&B produce report to make sure there is no irregularity, and that the pricing of Guest Checks is in accordance with current menu while on food is leaving the kitchen without being checked and priced.
• Auditing detailed food and beverage sales information.
• Perform daily and monthly Food and Beverage reconciliations, using POS-generated sales analysis reports and ensuring that all discrepancies are explained.
• Make suggestions for possible improvement in cost control procedures.
• Key member in procurement system conversion .
• Perform duty as and when required by Director of Finance.