Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Job scope

-To design and implement acoustic solutions for clients from various industries such as Hospital, Schools, Residential etc.

- Carrying out Various noise monitoring and noise consultancy at workplace and construction site.

- To perform noise impact assessments (NIA), noise management plans (NMP), and workplace noise assessments.

- Carry out noise prediction by using company proprietary spreadsheets and SoundPLAN Acoustic Modeling Software

- Various noise measurements for vessel at dock site

- Measurement and analysis of whole body and hand arm vibration.

- Preparation of proposal, test methods, test plans and test report for clients.

-Review drawings and material submission to ensure compliance

Job Requirements

- Able to work independently with minimal guidance and supervision.

- Effective communication skill with customer.

- Technical knowledge in the field, especially as it relates to acoustic engineering.

HR & Admin Executive

Location: 3791 Jalan Bukit Merah, #10-11/12/13, @Redhill 159471

9am - 6pm, Monday - Friday

Salary: $2,800 - $3,500

Job Scope:

• Application of work passes
• Maintains personnel records
• Publish job ads, schedule interviews
• Onboarding and offboarding of employees
• Administration duties

Requirement:

• 1 year experience in HR

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

Responsibilities:
- Potential to be trained and promoted to a supervisor role.
- Company provides structured training.
- No experience required

- Potential to be trained and promoted to a supervisor role

- Passion for the food and beverage industry.

Benefits:

- Annual leave (7 days).

- Sick leave (14 days).

What’s the job?

The Event Services Coordinator supports and executes events (meetings, weddings, workshops, etc) while ensuring that all logistics requirements are carried out according to the event plans. He/she understands clients' requirements, manages the event plans and collaborates with the Operations department to ensure that all operational requirements of the events are fulfilled according to clients' needs.

He/she is detailed, organised and resourceful, and possesses excellent problem-solving skills and good interpersonal skills to coordinate amongst multiple stakeholders to execute event services effectively. He/she is able to react quickly to deviations in the event plans.

He/she works in a flexible workweek, including weekends, evenings, and public holidays, and is comfortable working in both indoor and outdoor environments, depending on the nature of the events.

Your day-to-day

• Oversee the end-to-end planning and seamless execution of events, including seminars, weddings, corporate meetings/gatherings, social dinners, etc.
• Execute site inspections and monitor activities to ensure that the events meet the requirements of clients.
• Innovate, adapt and work closely with clients to produce a plan that meets their event requirements, needs and expectations.
• Initiate billing procedures, ensure that deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Ensure the accuracy of bookings, event requirements and banquet event order (BEO) paperwork at all times.
• Collaborate with chef on menu requests.
• Work closely with operations team to ensure seamless execution of committed events.
• Coordinate logistics for events, including setup, registration, catering, and audio-visual requirements.
• Work with the marketing team to develop promotional materials.
• Ensure timeliness and effectively responds to and handles any issues that may arise pre and post events by clients.
• Focus on client experience and is present pre and post events to ensure a seamless and great experience for clients.
• Interacts with guests to obtain feedback on product quality and service levels.
• Perform other duties as assigned by the management.

What we need from you

• Diploma in related discipline
• 2 years of event planning and management and restaurant & bar background in the hotel/F&B sector
• Strong organisational, negotiation and problem-solving skills
• Strong client excellence and relationship management skills
• Self-motivated and results-focused
• A positive and keen to learn attitude
• Must be proficient in written and spoken English and with good communication skills. Mandarin speaking will be an advantage.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

Join Our Team as a Resident Doctor at NEMG

Are you a dedicated Family Physician seeking an exciting opportunity to make a difference? Northeast Medical Group (NEMG) invites you to join our dynamic team of healthcare professionals.

About Us

Northeast Medical Group is committed to providing exceptional medical care to our community. Established in 1999, we serve the community through our 11 clinic locations. We offer a stimulating work environment and competitive compensation packages (including AWS and Performance Bonus). Join us and collaborate with experienced professionals dedicated to improving patient outcomes.

Key Responsibilities

As a Resident Doctor at NEMG, you will play a vital role in delivering comprehensive and high-quality family medicine care to patients of all ages. Your responsibilities will include:

· Managing acute and chronic illnesses

· Providing preventive healthcare services such as health screenings and immunizations

· Performing simple surgical procedures like T&S and nail avulsion

· Contributing to Healthier SG initiatives

Career Development Opportunities

At NEMG, we offer opportunities for professional growth and advancement within our own group of clinics, or beyond through our leadership of the United Primary Care Network (PCN).

Qualifications

To qualify for this position, you must possess the following:

· MBBS/ MD degree

· Full medical registration with the Singapore Medical Council (SMC) and a valid practicing certificate

· Relevant postgraduate academic qualifications and experience in Family Medicine (e.g., GDFM, MMED (Fam Med), etc.)

· Registration on the SMC Family Physician Register

Skills and Attributes

We are seeking candidates who demonstrate:

· Excellent communication and interpersonal skills

· Proficiency in current medical practices and MOH guidelines

· Strong problem-solving abilities

· A passion for delivering patient-centered care

How to Apply

If you are passionate about making a positive impact in healthcare and meet the above requirements, we encourage you to apply. Please submit your CV in confidence by clicking the APPLY button or send it to [email protected].

Location: Changi Airport

*Able to commence in Dec 2024

Job Responsibilities:

- Monitor flight schedules and aircraft types using various information systems.

- Oversee CCTV footage and accurately record timings of activities on the aircraft parking stands.

- Maintain detailed records of activities using Microsoft Office tools (e.g., Excel, Word).

- Respond promptly to system alerts and coordinate with stakeholders for necessary follow-ups.

Requirements:

- Min. GCE N or O levels

- Able to converse in English

- Comfortable with using MS Office

- Open to shifts

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Title: Part-Time Female Cleaner @ Hougang Ave 1

Location: Hougang Ave 1 (Near Lorong Ah Soo / PLMGS)

Position Type: Part-Time

Hourly Rate: $9 - 10 per hour

Contract Duration: Minimum 6 months

Job Description:

We are seeking a reliable and dedicated Part-Time Cleaner to join our team. The ideal candidate will be responsible for maintaining cleanliness and hygiene in our facility.

Key Responsibilities:

Wash dishes (Approx 70 bowls per day)

Clean kitchen

Sweep and mop floors.

Wipe down tables and surfaces.

Clean and sanitize toilets.

Perform additional cleaning tasks as needed.

Working Hours:

Monday to Friday: 3:45 PM to 6:45 PM

You must be available to work 5 days a week (excluding public holidays and days when the center is closed).

If you are able to assist with food preparation, additional hours will be from 10:30 AM to 12:30 PM (Optional)

Estimated 15 - 25 hours per week

Requirements:

Must be detail-oriented and efficient.

Previous cleaning experience is a plus.

Ability to work independently and follow instructions.

If you are interested in this position, please WhatsApp or contact 94893552.

Thank you.

Job Description

· Handle Accounts Payable entries

· Checking monthly supplier statements and reconciliation

· Clear queries from business units and suppliers

· Email payment advice to suppliers

· Check and process staffs’ claims

· Ensure adherence to the accounting processes and policies

· Other duties as assigned

Requirements:

· Only for Singaporean

· Experience in accounting, good knowledge of Excel

· Ability to work independently

· High degree of accuracy and attention to detail

• Administrative Support: Provide general administrative support, including managing phone calls, emails, and office supplies.
• HR Records Management: Maintain and update employee records in the HR system, ensuring accuracy and confidentiality.
• Staff Welfare Coordination: Help organize employee welfare activities, including staff events and recognition programs.
• Document Preparation: Prepare HR-related documents, such as employment contracts, letters, and reports.
• Compliance: Ensure compliance with company policies and local labor laws, assisting in audits and other regulatory requirements.
• Other Duties: Perform additional tasks as needed to support HR and administrative functions.

Job Overview

We are seeking a detail-oriented and proactive HR & Finance Executive to support the HR and finance functions within our organization. This role will focus on managing HR operations and supporting financial tasks to ensure efficient and compliant processes across both areas. The ideal candidate has experience in HR administration, payroll processing, and basic financial functions, as well as a solid understanding of Singapore employment regulations and financial practices.

Key Responsibilities

Human Resources (HR) Responsibilities:

1. Payroll Processing: Ensure timely and accurate monthly payroll processing, including overtime, allowances, deductions, and CPF contributions.

Finance Responsibilities:

1. Accounts Payable & Receivable: Manage invoicing, track payments, handle petty cash, and ensure timely payments to vendors and clients.

Requirements

• Education: Diploma/Degree in HR, Finance, Business Administration, or a related field.
• Experience: At least 2-3 years of experience in HR and/or finance, with familiarity in Singaporean employment laws and accounting principles.
• Skills:Proficiency in MS Office, particularly Excel, and experience with payroll/financial software (e.g., QuickBooks, SAP, or MYOB).
  Strong organizational and multitasking abilities with attention to detail.
  Good communication skills and ability to work in a diverse team.
  Analytical and problem-solving skills to manage HR and finance processes effectively.
  
• Preferred: Familiarity with Singaporean CPF, IRAS tax requirements, and MOM regulations.

Why Join Us?

• Competitive salary and benefits package
• Opportunities for professional development
• Collaborative work environment
• Exposure to HR and finance functions across a dynamic organization

Location: Admilraty

Working Hrs: 42hrs/weekly

Responsibilities:

• Manning of General office counter during school office hours

• Provide support in administrative work that include simple sorting of

documents, filing and data entry

• Render first aid to injured students coming to the General office

• Any other administrative tasks assigned by the Administration

Manager and school leaders.

Qualifications:

• O’ level certification

• 2 years’ experience in similar receptionist or counter jobs, with

experience working in a Primary school context.

• Basic knowledge in computer skills, such as Microsoft Word and

Microsoft Excel

You will be responsible for FF&E in all design phases (Ph1 to PH4), from design process to project concept, branding, sourcing products, preparing sample boards and producing specitfication and schedules including to obtain material unit cost reference information.

Your role will include but not limited to:

• Working closely with design team in concept and design development.
• Responsible to select and prepare FF&E presentation of materials and finishes.
• Coordinating with design team in developing furniture layout, perspectives and 2D/3D renderings.
• Working closely with Design teams to ensure designs are in accordance to contractual and client’s agreement.
• Ensuring that project assignments are completed within the given deadline.
• Working closely and assist in co-ordination with consultants and clients when the need arises.
• Preparing full sets of FF&E specifications and documentations for tender & construction drawings.
• Reviewing of shop drawings from suppliers and contractors.
• Attending site meetings and site/factory inspection to review materials and furniture.
• Flexibility in handling multiple projects.
• Assisting in overseeing the work & performance of FF&E designers
• Able to coordinator, delegate, give feedback, and mentor subordinates regarding their work

Requirements

• Degree/ Diploma in Architectural or Interior Design or equivalent.
• Minimum 5 years of relevant experience in FF&E especially in hospitality industry.
• Creativity and artistic flair.
• Able to interpret specifications and layouts.
• Passionate and aware of global design trends and FF&E supplies.
• Experienced in handling projects in all design phases.
• Knowledge of site work and progress will be advantage.
• Good understanding of design (composition, planning, materials, details, furniture and fixtures).
• Strong in design detailing and freehand sketching would be advantage.
• Good knowledge of drawing preparation and CAD standard, strong organizational skill and attentive to detail.

Location: Bukit Panjang

Working Hrs: 41hrs/weekly

Responsibilities:

• Provide customer service at the reception counter to support staff, parents, students, and visitors, including answering phone calls and addressing inquiries.

• Maintaining and updating of data records, filing of documents, inventories etc.

• Preparation of resources for the teaching of Science and Math Department (where applicable) and General Office.

• Assist in any general and ad-hoc duties as assigned by the Admin Manager and School Leaders.

Qualifications:

• At least 3 GCE ‘O’ level passes including English

• Good communication and inter-personal skills

• Good team player

• Proficient in Microsoft Office Application

• At least have 2 years of experience working in a school

environment

Job Purpose:

The Art Teacher is responsible for developing each child interest in arts and the ability to express their artistic ability and creativity, to acquire knowledge and aesthetic understanding, to nurture and develop talents.

Job Responsibility:

• Prepare course materials and execute planned art curriculum lessons in group settings.
• Educate and nurture child to express artistic ability, creativity through principles of art and techniques.
• Demonstrate art techniques in activities including drawing and painting.
• Provide guidance by which children develop aesthetic concepts and appreciations.
• Guide and explain to children on proper care and use of art materials and tools.
• Adopt supportive classroom approach which facilitates positive learning and development.
• Encourage children to express their own personalities and thoughts through creative process.
• Evaluate each child’s performance and growth in knowledge and aesthetic understandings.
• Provide quality feedback on child’s development progress.
• Participate in campus events including parent meeting sessions and festive events.
• Perform any other duties and responsibilities as assigned by the Art Teacher (Supervisor).

Job Requirement:

• Possess Diploma or Bachelor degree in Arts or equivalent.
• Prior experience working in classroom setting is an added advantage.
• Candidates who are innovative, highly driven and take initiative are encouraged to apply.
• Passionate in engaging, teaching and developing children.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

Mighty Jaxx is seeking a proactive and strategic Digital Marketing Specialist to elevate our digital presence and drive customer engagement. In this role, you will plan, execute, and monitor impactful digital campaigns across multiple platforms, playing a vital part in shaping our ad and communications strategy. Your efforts will be central to increasing customer acquisition, engagement, and loyalty by delivering targeted, data-driven marketing experiences.

You will work closely with internal teams to ensure a cohesive brand voice across all digital touchpoints, optimising performance metrics to continuously improve campaign effectiveness. This is an exciting opportunity for a self-starter with a passion for digital marketing, strong analytical skills, and the ability to thrive in a collaborative environment to help drive Mighty Jaxx forward.

Responsibilities

Campaign Strategy & Execution

• Plan, execute, and monitor digital marketing campaigns across channels, ensuring consistent messaging and brand alignment.
• Develop and manage campaign briefs, working closely with our Creative team and external partners to bring campaigns to life.

Content Strategy Development

• Develop and implement content strategies that align with campaign goals and resonate with target audiences, supporting lead acquisition and engagement across all digital channels.

Collaborative Campaign Development

• Collaborate with Creative, Technology and Business Intelligence teams to define, develop, and implement integrated digital campaign strategies.
• Create ad sets, audience targeting, ad copy, and other assets with support from local market teams.

Paid Media & Budget Management

• Partner with internal teams to develop integrated paid media strategies, outlining key themes and messaging.
• Monitor and manage campaign budgets, ensuring efficient pacing against targets.

Performance Analysis & Optimisation

• Analyse performance metrics across digital channels to inform marketing decisions and enhance lead acquisition and activation strategies.
• Continuously improve processes to ensure best practices and efficiency in campaign management and lead generation.

Data-Driven Insights & Reporting

• Conduct data analysis to track campaign effectiveness, engagement, and ROAS. Regularly benchmark and analyse performance metrics to optimise campaign outcomes.
• Prepare reports, presentations, and other materials to provide insights into key initiatives and business results.

Traffic & Conversion Optimisation

• Lead the development of in-market digital marketing plans aligned with our global strategy, focusing on driving traffic to Mightyjaxx.com and increasing app downloads.

Requirements

• Prior digital marketing experience, especially in the areas of: crafting content strategy, driving digital campaigns, post-campaign analytics reporting and paid marketing campaigns.
• Proven ability to leverage data and metrics to drive campaign improvements.
• Proficiency in Excel or Tableau, including data manipulation, macros, charts, and pivot tables.
• Demonstrated experience in building and optimising multiple simultaneous marketing campaigns.
• Experience collaborating with cross-functional marketing and creative teams.

To apply, please send an updated copy of your resume to [email protected]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
• Competitive annual leave package, with comprehensive health insurance coverage
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages

Benefits:

• Basic Salary up to $4,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday, 9am - 6pm / Saturday, 9am – 1pm)

Job Description:

This is a full time role for an Enrolled Nurse located in Novena. Our client provided health and wellness service.The role involves supporting nursing and clinical duties, including tasks like phlebotomy, vaccinations, and wound care, while assisting doctors during minor procedures. Responsibilities also cover managing medications, maintaining inventory, handling medical records, and providing both clinical and administrative support to ensure smooth clinic operations. Additionally, the job includes scheduling patient appointments, booking referrals, and managing patient inquiries. You'll also assist surgeons during procedures and carry out any other duties as directed by management.

Qualifications:

• Nitec or Diploma in Nursing and above
• At least 2 years of working experience in clinic setting
• Registered with Singapore Nursing Board
• Preferred Nurses have experience in assisting doctor with procedure

• Responsible for direct sale of vacuum pumps, systems, parts and services in Singapore. Be accountable for individual sales target to be determined by the Company.

• Break new grounds and penetrate the key industries as in; Food Packaging, Medical, Petrochemical, Chemical, Automotive, Pharmaceutical, Electronics, Semiconductor etc.

• Undertake the role to develop new and key accounts and strive towards achieving sales goals and objectives.

• Engage the customers on a day-to-day basis to initiate and coordinate sales activities.

• Responsible for quarterly Sales forecasting and meeting monthly and yearly “Sales” target for Singapore region.

• Track and report sales activities; submit weekly and monthly report promptly.

• Handle sales inquiries and generate proposal to customers for sale of pumps, repair, field service and spare parts.

• Be competent to undertake hands-on related issues arising from aftersales including onsite trouble-shooting.

• Create sales leads, follow up on sales opportunities and take ownership to follow up on quotations.

• Contract review prior to order entry – Evaluate and interpret customers’ specification against our offer. Clarify with customer where necessary to resolve unclear requirements. Be responsible to coordinate with Order Administration team on shipment update and information going back to the customer up to the point of delivery.

• Working closely with customers to find application possibilities and propose suitable technical solutions.

• Conduct competitive analysis and identify market price for various customers and market segments in Singapore.

• Conduct product and application training.

• Candidate with relevant experience in metal fabrication, semi-con, precision engineering and engineering industry will be advantageous.
• Has a good working attitude.
• Has at least 5 years experience operating CNC Milling Machine.
• Able to read and understand engineering drawings.
• Set-up individual tools for machine operation in CNC Milling Machines.
• Work according to production plan and to maintain operational efficiency.
• Carry out in-process measurements and to maintain product quality.
• Monitor process/ machines performance and to troubleshoot/ report any deviations to respective personnels, if any.
• Maintain continuity among work teams by documenting and communicating actions.
• Ensure cleaniness according to the Company's 5'S' policy.

Benefits

• Monthly Salary: SGD4,000 – 4,500
• Health allowance
• Phone Allowance
• Travel Expenses paid

Main Activities:

• Prospecting new opportunities. Go-to-market approach.
• Developing sales campaigns and manage sales activations.
• Keeping in close contact with the market and customers to gather feedback and provide a good service.
• Managing customer's portfolio seeking to achieve the established sales targets and expand the product mix.
• Provide solutions from sales and operations to deliver on time and in full.
• Strong commitment in achieving monthly sales target.
• Managing sales and marketing actions.
• Planning market demand and stocks.

REQUIREMENTS

• Graduated/Bachelor’s Degree in Business Administration or related fields.
• At least 2 years of experience in sales.
• Proficient in Microsoft Excel.
• Strong communication skills.
• Experience and network in dealing with household products will be considered an advantage.

QUALIFICATIONS:

• Motivated with good initiative and take on responsibility.
• Detail-oriented with a high ability to organize and plan your activities.
• Good learning attitude with focus in productivity.
• Team player.

The Senior Client Success Specialist is an advanced subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the organization.

This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for larger clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with the organization and ensure the client’s relationship experience is a positive one.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

Client Nurture / Relationship -

• Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor’ through periodic engagements
• Coordination of new client on-boarding responsibilities, including set-up of the client onto the Client Portals (plus other associated activities).
• Ensures the client can interact successfully with the company and to optimize the engagement (measurable through improving CSAT).
• Preparation and implementation of weekly/monthly/quarterly/bi-annual client service meetings, client audits, client satisfaction surveys as well as tracking of service issues, quality assurance metrics and complaints (including being the first point of contact for complaints and escalations)
• Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the company.
• Gathers and tracks client requirements and specifications, including changes throughout the life of the contract and associated approvals/authorisations from the client and the company
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Control and management of the commercial client contribution, monitoring of the ordering and billing processes as well as chasing outstanding payments/receivables. Development of client interfaces and systems (for example CRM and Change Management Systems)

Adoption Charter -

• Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate).
• Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives.

Expansion Charter -

• Drives up-sell of existing offers/services and close the deals to achieve revenue targets.
• Identifies cross-sell opportunities (to extend company's footprint with the client) and facilitates engagement with Sales/GTM functions to engage the client on these opportunities.

Renewal Charter -

• Demonstrates the value delivered by the company throughout the lifetime of the contract and drives a successful and on-time renewal.
• Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process.
• Prepares status reports to keep management, clients, and project team informed of project status, renewal business metrics and related issues
• Recommends appropriate process and procedure revisions in support of continuous improvement.

Client Success Practice -

• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community).
• Responsible for Data Quality Management within own client portfolio.
• Must be able to respond to emergency situations at the data center and to carry a cell phone and provide 24 x 7 support as needed.
• Periodic travel to other NTT GDC locations, and client or vendor sites.
• Builds and maintains Client Success Management skills and operating knowledge.
• Builds and maintains an up-to-date knowledge of company offers.

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level.
• Possess excellent problem solving, critical thinking, client service, verbal and written communication skills.
• Advanced account planning and stakeholder mapping and management techniques documented in Account Plans
• Ability to interpret a client’s business strategy / plans and understand opportunities for company solutions/services.
• Advanced knowledge of company offers and services, including the core functionality and features, linkage within organization's service portfolio, pricing structures, client benefits.
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight company's expertise and differentiated offerings and position “partnership” offerings with the client.
• Be highly proficient with the use of IT equipment and software systems, including a very good knowledge of MS Office, especially Excel.
• Advanced sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals participating as member of the overall sales account team.
• Ability to execute on-time renewals with minimum volume or price churn and maintaining readily available client contract database of post and current contracts together with client specific documentation.
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices.
• Advanced understanding of company’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Advanced understanding of company’s billing processes and client invoicing linked to contracted services.
• Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Advanced understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange.

Additional Requirements:

• Bachelor’s degree or equivalent in information technology or sales or a related field.
• Additional relevant vendor certifications are advantageous.
• At least 6 – 8 years of relevant experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.
• Advanced experience as Operations /Delivery Manager, Account Executive, Solutions Consultant/Service architect for medium to large managed services contracts for assigned clients.

Job Description:

• Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Evaluates the existing systems and provides the technical direction.
• Plans and implements system automation as required for better efficiency.
• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

Experience:

• Computer science degree
• Scripting and programming proficiency
• OS and Network experience
• Certification may be helpful