A) Overall Purpose Of The Job
The position of Contracts Manager (International Hub) will provide advice, support and direction to the ANZ, H3S Middle East, Northern Europe and Singapore sales organisations in two key areas:
1) Commercial Contract Management, and
2) Strategic Pricing Support.
You will be required to champion best practice ensuring procedures are of a high standard, as well as developing and maintaining positive relationships with internal and external contacts. Dedication to performance against KPI’s is critical for success in this role.
B) Key Responsibilities
Responsible for providing advice and support in relation to commercial contracts (for example professional services agreements, data processing agreements, and non-disclosure agreements).
Whilst primary focus will be on contract management, the candidate will be expected to support pricing on a day to day basis. Candidate should expect this pricing support to make up 15% of day to day role.
The key responsibilities will include, but not limited to:
End to end Contract Management
• Coordinate with multiple stakeholders to ensure mitigation of risk whilst maximizing opportunities, in compliance with internal escalation guidelines;
• Negotiate with clients on a range of commercial contracts, including services agreements, NDA’s and Data Processing Agreements;
• Take ownership of complex non-standard agreements or client agreements;
• Contractual support for tender responses, working closely with the Bid Management Team to deliver competitive and compliant bids;
• Management of regional templates, localise and translate standard contract templates where applicable, and maintain these templates;
• Triage and prioritise requests for contracts, including supporting other team members on contractual matters;
• Providing advice and support on a broad range of contractual matters including data privacy;
• Actively participate in identifying best practices and supporting process improvement initiatives
• Ensure the use of Contract Lifecycle Management (CLM) tool (DocuSign CLM), including acting as local escalation point for CLM sales support;
• Provide training to the sales community and ongoing contract guidance relating to terms and conditions;
• Act within the regional regulatory environment, understand and comply with local legislation and group policy;
• Understand product business rules and ensure deviations are managed in accordance with the escalation guidelines.
Pricing
• Provide support and advice in the acquisition of new business and renewals by reviewing product mix opportunities, pricing and gross margin assumptions, utilization rates and client specific requirements and then, in partnership with various functions, deliver standard or develop non-standard offers to meet client’s needs, whilst conforming to group guidelines;
• Support the sales community in acquiring approved pricing as per product matrix, including the capture of deviation;
• Support complex pricing models for tender responses.
Other Duties
• Work with and support Manager as and when required.
C) Job Profile
Required Skills and Knowledge
· Capable of drafting contract terms and conditions in English
· Attention to detail, reviewing contracts for conformity to policies and identifying and assessing risks.
· High degree of independence, initiative and decisiveness;
· Great business judgement and commercially focused;
· Ability to prioritize in a fast-moving environment;
· Exceptional interpersonal and relationship-building skills;
· Flexible and able to succeed in a rapidly changing, fast-paced, deadline-driven environment with multiple priorities;
· Previous experience using Contract Lifecycle Management tools is desirable;
· SalesForce.com is an advantage but not a requirement.
Required Competencies
· Relating & Networking. Establishes good relationships with internal customers and staff; Builds wide and effective networks inside and outside the organisation; Relates well to people at all levels; Manages conflict;
· Communication. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarises or asks questions, when needed, to clarify information;
· Delivering results & meeting customer expectations. Focuses on internal customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals;
· Adapting & responding to change. Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents.
Required Work Experience
· Solid experience independently drafting and negotiating a variety of commercial contracts;
· Experience with data privacy;
· Pricing, sales, or finance experience is preferred but not a requirement (openness to learn is critical);
· Demonstrable commercial experience working directly with sales teams and business managers.
Required Qualifications
· Educated to a degree level, such as BA/LLB or equivalent.
Required Languages
· Fluent verbal and written English
Travel / Rotation Requirements
· Limited regional travel as required by the business (twice a year)
