Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

NUS is looking for a Research Fellow to work on a Microgrid model integrating hydrogen fuel cells.

The job requires the candidate to design and implement systems for the efficient transmission and distribution of power generated from centralized hydrogen energy hubs. This project involves both AC/DC power transmission and the reinforcement of pipelines for hydrogen distribution, enabling decentralized power generation. The candidate needs to implement this on MATLAB software and demonstrate the summary to the industry partners.

Qualifications

• Possess a recognised PhD degree in Electrical Engineering or equivalent with specialisation in Power converters and drives.
• Able to work independently by conducting experiments alone or in teams when required, and possess strong experimental validation experience
• Familiar with working on renewable energy systems and implementing an optimal control strategy when different sources are involved.
• Familiar with hydrogen fuel cell and electrolyser working.
• Familiar with state-of-the-art simulation platforms such as MATLAB/Simulink and PLECS.
• Familiar with multi-objective optimal design of power converters.
• Able to work on multiple tasks and projects in a multicultural and dynamic environment, with teams, governmental agencies, and collaborators.
• Able to draft research proposals, assist the PI in applying for research grants, and manage the research funds.
• Good written and communication skills.
• Open to fixed-term contract.

Responsibilities

• Responsible for development of new products and product improvements
• Responsible in performing the whole cycle of product design
• Responsible for designing and devleoping of quality product and ensuring manufacturability with other engineering functions involved in product development.
• Responsible in ensuring product designs are validated per customer requirements, respecting international industry standards

Requirements

• Min Degree in Mechanical Engineering, Manufacturing or other relevant discipline
• Min 3 years of working experience in Product Design Development
• Proficient with Pro-Engineer/ CREO/ANSYS/ Autocad

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Duties

School Fees Collection

• To update and maintain the school enrolment system
• To prepare Interbank Direct Credit Giro collection
• To monitor and follow-up on the outstanding receivables
• To coordinate with the Accounts Payable team on any refunds

Receipts

• To oversee and monitor collections from staff, parents, students etc
• To prepare bank-in slips for banking
• To enter receipts into the SAGE accounting system
• To file and record receipt vouchers

Reports

• To prepare periodic reports to the Ministry of Education
• To reconcile all fees scheme subsidies
• To prepare monthly Declaration of GEBiz Report
• To prepare reports for monthly and yearly closing
• To perform periodic update of the department’s policies and procedures
• Any other adhoc duties assigned by Reporting Officer

Job Requirements

• Minimum Diploma qualification
• Minimum 2 years of accounting experience
• Experience in a school setting is an advantage
• Proficiency in SAGE and Microsoft Excel
• Good command of oral and written English
• Team player and able to work under pressure
• Immediate availability preferred

We are a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.

Reporting to the Procurement Manager, the role of the Procurement Executive is to source, select, and negotiate with suppliers to obtain the best prices, terms, and quality for goods and services.

Responsibilities

• Develop and maintain strong relationships with suppliers, fostering a collaborative and productive partnership.
• Evaluate supplier performance regularly and address any issues or concerns that arise.
• Collaborate with internal stakeholders to understand their procurement needs and provide guidance on sourcing strategies.
• Prepare and analyze procurement reports to identify cost-saving opportunities and make data-driven decisions.
• Manage the end-to-end procurement process, including requisitions, purchase orders, and delivery tracking.
• Maintain accurate and organized procurement records and documentation.

Requirements

• Diploma or Bachelor’s degree in business, Supply Chain Management, or a related field. Master's degree is a plus.
• Proven experience in procurement or sourcing, preferably in a similar industry.
• Strong negotiation skills and the ability to build and maintain positive supplier relationships.
• Proficiency in procurement software and tools. Knowledge of ERP systems is an advantage.
• Excellent analytical and problem-solving abilities with a data-driven mindset.
• Effective communication skills, both written and verbal, for interacting with internal teams and external suppliers.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Strong organizational skills and the ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Appointment commensurate with experience.

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job descriptions:

• Process and issue clients/suppliers’ invoices and other related transactions.
• Handle all transactions under AR/AP and ensure transactions are recorded accurately and in a timely manner.
• Reconcile invoices and identify discrepancies.
• Timely data entry to the accounting system and preparation of reports.
• Check and follow up with payment matters.
• Liaison with clients and suppliers, external auditors and Tax agents.
• Prepare and file GST returns.
• Submit survey reports required by government.
• Maintain digital and physical financial records.
• Support monthly and year-end closing activities.
• Prepare relevant schedule and reports to be ready for Audit.
• File annual tax returns for employees.
• Review and file documents.
• Provide other supporting functions to the Finance division and company.

Requirements and skills:

• Minimum 2 years relevant working experience in Accounting.
• Minimum Diploma in Accountancy or Accounting related qualifications.
• This position needs to make reports to the director who is Mandarin Speaker, proficiency in Mandarin is required.
• Good knowledge of bookkeeping procedures.
• Familiarity with finance regulations.
• Good math skills and the ability to spot numerical errors.
• Computer literate and proficient in MS Office (Word, Excel, etc).
• Hands-on experience with accounting software like MYOB.
• Strong attention to detail and good analytical skills.

Responsibilities

• Responsible for leading in continuous development and improvement of the company and assist in the development and formulation of long and short-range planning, policies, programs and objectives.
• Responsible for developing the operational plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer, licensor and company quality standards.
• Responsible for achieving ptimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Responsible for developing and improving team through replacement, planning and activities
• Responsible for all the written performance reviews of all management and supervision within your area of responsibility

Requirements

• Min Diploma in Engineering
• Min 5 years of working experience in managerial role in Manufacturing / Oil&Gas/ Precision Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

This project will study and propose feasible solution to retrofit existing coastal protection structures. Special feature of this proposed solution is that it must be able to reduce seawater seepage, using innovative way of impervious material. The solution must also be modular in nature, such that it can be stack onto the existing seawall or the previously installed layer.

The selected Research Fellow will help the PI and Co-PI in overseeing the project in general and help in drafting the reports. In particular, he/she is responsible for the

• design and execution of centrifuge testing in this project.
• design a wave generation inflight in centrifuge model.
• model the impermeability of the new proposed modules, and its connection with the existing seawall.
• data interpretation and summary the laboratory tests, arrive at some key findings on the future design.

Job Requirements

• Possess a PhD degree in relevant filed.
• Strong in basic geotechnical knowledge.
• An independent researcher.
• Strong in basic geotechnical knowledge.
• Familiar with geotechnical FEM modelling software and their applications.
• Able to analyse test data.
• Able to draft sound technical report.
• Highly motivation in doing research work.
• Innovative in thinking.
• Able to work in a team.
• Strong communication ability; written and spoken and able to present research findings.
• Open to fixed-term contract

Responsibilities

• Responsible for developing of test scripts, issues tracking and test management
• Responsible for conducting qualification test of new product or revised component with issuing of test report and recommendations to the test findings
• Responsible for testing accordance to applicable product standards, guidelines, regulations and dormakaba Corporate Standard (DCS)
• Responsible for preparation of samples and coordinate with PQS EN or certification bodies for product certification
• Responsible for evaluating and analysis of competitors’ products – teardown analysis, VA/VE

Requirements

• Min Diploma in Engineering or relevant
• Min 2 years of working experience in production quality or test lab.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

-Repair, replacement of part,maintenance and servicing of motorcycles

-Inspect and check conditions of training vehicles

-Drive / Ride and check training vehicles conditions

-Drive / Ride training vehicles to workshop

-Drive / Ride training vehicles for inspection

-Keep the area clean

-Keep the area clean

Report damaged equipment / toolds to supervisor

ABOUT THE COMPANY

Global Centre for Maritime Decarbonisation (GCMD)

Global Centre for Maritime Decarbonisation was established as a non-profit organisation in August 2021 following the recommendation of the International Advisory Panel for Maritime Decarbonisation established by Maritime and Port Authority of Singapore in 2020. The mission of this centre is to help the maritime industry eliminate its greenhouse gas emissions by shaping standards, deploying solutions, financing projects and fostering collaboration across sectors.

This centre is strategically located in Singapore, the world’s largest maritime bunkering hub and second largest transhipment container port, and will coordinate regional and global decarbonisation efforts.

Responsibilities:

The Associate is a member of the Research & Projects team and will report to the Director of Research & Projects.

Strategic Planning and Execution Roles

• Support the Research & Projects team on the progress of assigned projects and programs

Operational Roles

• Project management

-Design detailed workplans and monitor progress against them

-Manage relationships with stakeholders

-Host periodic stakeholder meetings, take meeting minutes, and deliver internal updates

-Ensure projects are delivered on time, within scope, and within budget

-Coordinate staffing, resources, schedules, and timelines

-Oversee all documentation and record keeping

-Ensure proper adherence to the procurement policies and audit requirements

-Optimise and improve processes where necessary

• Facilitate the collation of project related data
• Generate final project report
• Evaluate received project related proposals

External Engagement Roles

• Engage with industry, institutes of higher learning and knowledge centres to keep abreast with developments
• Work closely with relevant government agencies to commence projects / pilots

Qualifications:

Associate

• Minimum degree from a recognised University in engineering or sciences
• Minimum 5 years working experience as a project manager with at least 3 years, any role, in the maritime or energy sector

Overall

• Knowledge and experience with project management of operational, construction or field work type of projects will be highly advantageous.
• Good understanding on maritime decarbonisation related issues.
• Strong command of the English language and writing skills
• Strong organizational skills and good attention to detail
• Passionate about sustainability and maritime decarbonisation
• Must be able to multitask and work well under pressure
• Team player, highly motivated, ability to work independently and confidently

Responsibilities

We require a Murex Principal Consultant how is a Murex subject matter expert with in-depth and broad knowledge of the financial markets. You will be a Murex Subject Matter Expert within a client delivery team and possibly leading a small team to deliver on a variety of projects.

Requirements

Must have

• 9+ years of hands-on Murex Techno functional/ Business Analysis experience
• Have a minimum 9 years working in Financial Markets, Market Risk, with strong domain knowledge with exposure to multiple asset classes
• Experience managing small teams
• Unix
• Advanced SQL
• Engineering degree (Bachelor or Masters) or equivalent or Bachelor/Master’s degree in Finance/Business
• Customer focus
• Excellent communication skills, both written and verbal

The Lab Support Executive reports directly to the school manager(s). The position manages, supports, and maintains the laboratories within the university which are mainly used by students for class sessions, experiments, and exams/tests as part of the students’ learning. The maintenance includes the computers, software, and applications that are installed on PCs that are used for lab sessions/classes/exams/training.

The Lab Support Executive is also responsible for providing reliable IT support solutions and services to the school's lab-based programmes in the university to ensure a positive learning experience.

Responsibilities include but not limited to the following:

• Support students’ capstone projects, in particular AR/VR projects
• Providing user and maintenance support which includes investigating, troubleshooting, and resolving errors for AR/VR systems
• Setup and maintain VR labs
• Configure and maintain VR lab hardware and software for use in academic programmes and applied research
• Must be able to do basic AR/VR programming and must be willing to learn how to code.
• Provide technical support on implemented systems/platforms

Job requirements:

• Degree/Diploma in Computing/Immersive Media/Digital Media or related disciplines
• Hands-on experience with 3D modelling and basic AR/VR content development. Familiar with Unity3D, Android Studio etc.
• Have a firm grasp of programming languages such as C#, C/C++ and Python
• Familiarity with Google Cardboard, HTC Vive, Vive Pro, Oculus Rift or Microsoft HoloLens hardware and software
• Possess relevant certifications (or equivalent training/experience) preferred
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Resourceful team player and possess good communications and interpersonal skills
• Experience with cloud technologies/platform such as AWS, Azure is an added advantage
• Experience in scripting and using automation tools is an added advantage
• Shift work is required and shift allowance is provided

Are you looking to lead the growth of ESG and sustainability services in an innovative, digitally enabled, purpose driven business? Are you motivated to support customers and drive positive impact to their business and the society to achieve success through a range of assessment, advisory and analytics solutions?

We’re recruiting for a growth focussed Sustainability Manager/Lead with proven seller-doer consulting experience in the domain of ESG and Sustainability to join our Global Sustainability, Assessment & Assurance team to help us achieve our vision and goals.

This is an exciting opportunity to achieve growth as a seller doer, lead the delivery of projects, ensure service excellence for clients and play an important role in development of others within the team.

We help clients implement, improve and demonstrate their commitment and progress towards authentic sustainability goals. Our portfolio of assurance and consulting projects include non-financial Report Assurance, ESG strategy, responsible sourcing, climate change related services including LCA, Green Finance and human rights. You will get the opportunity to win, lead and develop our work on a wide range of sustainability services.

When doing this, you will get the opportunity to engage with many of the region’s leading companies and brands across a wide range of sectors and to leverage a suite of services and digital technologies to scope, sell and deliver innovative solutions.

Main Responsibilities

• Proactively seek to identify customer needs, develop tailored solutions and sell these to new and existing clients.
• Leading and communicating effectively with your project teams and clients.
• Introducing services from your own/existing discipline(s) to new clients and new services to existing clients.
• Carrying our independent assurance audits for clients Sustainability/Integrated reports (IR)/ESG reports based on various reporting frameworks like GRI, IR Framework, SASB, TCFD etc.
• Involvement in independent assessment / verification of client’s sustainability indicators involving environment (Scope 1, 2 and Scope 3 emissions), social and governance indicators.
• Involvement in the execution of ESG Assurance projects.
• Involvement in review and assessment of client’s net Zero Targets or Science based Targets.
• Involvement in materiality assessments, impact assessments, review of stakeholder engagements
• Support organizations in implementing TCFD recommendations, assessing climate-related risks and opportunities, and supporting them in preparing high-quality disclosures to enhance transparency and enable informed decision-making by stakeholders.

Position Qualifications:

• University Degree in Engineering / Environmental science or Sustainability studies.
• Additional qualifications relevant to sustainability subject areas from GRI, SASB, BRSR, ISO 14064 etc. will be an advantage.
• At least 7-10 years of proven track record in delivering ESG & Sustainability services.
• Strong problem solving and data analysis skills, data interpretation and first principal problem-solving approach.
• Proven track record of leading & delivering of Sustainability services as a trusted advisor and thought leader in their domain of ESG / sustainability.
• Proven project and/or team leader, delivering service excellence.
• Able to provide sufficient guidance, support and feedback on performance of team members.
• Excellent and effective communication and written skills
• Collaborate well with others; share knowledge, experience, and information; support others in the pursuit of team goals.
• Ability to interact and cooperate across cultures.
• Willingness to travel and work around Singapore and on occasions overseas.

Knowledge and Skills:

We are looking for senior and dynamic candidates who:

• Has a good understanding of ESG reporting frameworks, such as GRI, CDP, IR Framework.
• Has a good understanding of GHG Protocols, ISO 14064 and SBTi.
• Has relevant experience in ESG Assurance on various ESG disclosures in line with ISAE 3000 (revised) and / AA1000 assurance standard.
• Has a good knowledge of existing and evolving ESG concepts and practices across sectors/geographies including Life Cycle thinking.
• Has a deep understanding of the ESG market in the region.
• Is good in leading the project deliveries - delivering on-time, on-budget and achieving high levels of internal and external customer satisfaction.
• Maintains flexibility in work hours and work independently with minimal supervision.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Title: Restaurant Captain (ID8040)
Location: Changi
Working Hours: 5 days work week, 44 working hours per week
Salary: $2000 - $2500

Job Description:
• Responsible for operating F&B outlets assigned to him/ her.
• Monitor & ensure F&B service operations are running smoothly.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Ensure minimum wastage, breakage and spoilage.
• Apply selling techniques by exceeding guest expectations and to increase revenue.
• Oversee cash and stock control consistently according to company policies
• Ensure all drinks are prepared and served according to SOP
• Create interesting cocktails and constantly innovate in preparation and presentation
• Understand the crucial aspect of bar and beverage control
• Pair food with drinks and make recommendations accordingly
• Train and motivate the service team
• Any adhoc duties as required

Requirement:
• Less than 2 years of experience in F&B.
• Minimum GCE ‘N’ or ‘O’ level.
• Guest orientated.
• Commitment to quality service, and food and beverage knowledge.

Benefits:
• Staff meal will be provided
• AWS
• Flexi-benefits of $500 per calender year

Job Responsibilities:

• Plan, supervise and implement the programme for the class in accordance with centre’s policies and framework
• Complete progress reports on children for each semester and prepare a developmental portfolio for each child
• Set up and create a stimulating and engaging pleasant learning environment that promotes self-directed learning
• Responsible for all aspects of classroom management and carry out routine care duties to ensure safety and hygiene of the children
• Work closely with the other teaching staff in the class in carrying out the duties
• Build and maintain close partnership with parents

Requirements:

• Minimum Diploma in Early Childhood Care and Education
• Certified by ECDA at L2 category
• Excellent communication and interpersonal skills
• High tolerance level towards children is an advantage
• Able to work well independently as well as within a team

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

Responsibilities

• Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients.
• Perform system duties for patient admission, discharge and transfer.
• Coordinate with multi departments across NUHS to schedule appointments and/or manage bed requests.
• Coordinate with external vendor to arrange for transport e.g. ambulance and courier of logistics.
• Manage logistics such as consumables and homecare bags, and participate in the management of stocks to ensure that we always have what we need to provide excellent care to our patients.
• Opportunity to contribute your ideas and suggestions for improving our services and processes.

Requirements

• Diploma in any discipline
• Computer literate
• Be willing to work outside of working hours (E.g. weekends and/or public holidays)
• Able to cope with and work in a fast paced environment
• Must be a good team player with positive work attitude and able to work independently
• Prior knowledge/working experience in a hospital setting is an added advantage

• Responsible for managing the daily production status review and update
• Responsible for material shortages review, updating to production and expediting buyer to meet planned demand
• Responsible for updating BOM for Eco approval and reviewing materials impact
• Responsible for date change and customer demand report review for new order
• Responsible for customer demand report review for new order and date changes

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 3 years of working experience in Planning in semiconductor or related manufacturing industries

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for supporting new product development, new product introduction and cost out designing for existing product lines through sound execution of engineering principles and processes
• Responsible in interfaces with design engineering in coordinating the release of new products.
• Responsible for estimating manufacturing cost, determines time standards, and makes recommendations for tooling and process requirements of new or existing product lines.

Requirements

• Min Degree in Electrical / Electronics / Mechatronics / Mechanical/ Microelectronics / Chemical Process Technology
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Technician

About the role

Within this role, you will be responsible for supporting our Assistant Facilities Manager as the Technician and will be responsible for the line management of Handyman ensuring the day to day maintenance requirements and operations of our school are met. The ideal candidate should have relevant experience in supervisory facilities maintenance work, leading teams and with strong preventative maintenance experience.

About you

We are seeking someone who can work well within a fast paced, busy team whilst still being able to work independently and excellent time management skills are essential.

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both country of residence/birth and any country of residence within the last 10 years. The school will support candidate in obtaining this.

Working Location: Bukit Batok

Job Description

• Support teachers in lesson preparation and the implementation of lesson plan (eg. able to conduct small group teaching)
• Support teachers to achieve and monitor students’ individualised goals and objectives
• Assist students in areas of self-care and grooming
• Support teachers in collecting data on behaviour and progress of students, whenever necessary
• Collaborate and support teachers in classroom management matters such as planning and implementing student’s behaviour plans, lesson progress, etc
• Liaise with external stakeholders (including families/caregivers and community partners) to facilitate administrative processes
• Ensure the well-being and safety of the students in School

Job Requirement

• Possess at least a Diploma (preferably in Early Childhood Care & Education)
• Prior experience as a Teacher Aide or experience in teaching would be an added advantage
• Energetic and passionate to work with children with autism
• Desire to learn about autism and the patience to teach special needs students
• Passion to help special needs students maximise their talents and potential
• Strong verbal and written communication skills in English
• Strong problem-solving and organisational skills

Candidates who possess GCE ‘O’ Level qualification (with at least 3 credits including a pass in English) and has prior experience as a Teacher Aide or in Teaching would be considered for this role.

Interested Candidate, please click on "Apply Now".

Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

1. Perform administration tasks such as issuing of Quotation, PO, DO & Invoice, leave recording etc.

2. Prepare inspection report/ NCR report

3. Hardcopy documents filing

4. Maintain ISO filing system

5. Sending and replying incoming emails and answering / replying phone calls of customers

6. Any other tasks as assigned

Interested? Please send your resume to

[email protected]