Job Description:

• Direct and participate in the preparation, seasoning, and cooking of Cuisine dishes,

• Plan and price menu items, order supplies, and keep records and accounts. Monitoring and controlling stock levels,

• Maintaining/raising the food’s profit margins for the restaurant,

• Meeting health and safety standards,

• Assist in adhoc duties as and when required.

Requirement:

• Proven work experience as a Chef or Cook,

• Hands-on experience with various kitchen equipment,

• Ability to remain calm and undertake various tasks,

• Excellent time management abilities,

• Familiarity with sanitation regulations.

Only candidates who meet the requirements will be notified for interviews

Job Highlights

• Competitive salary and comprehensive benefits
• Work in a dynamic and creative environment
• Training, mentoring and advancement in a fast growing company

Job Description

As a General Manager at ClimaShield Solutions, you will lead the team to drive revenue growth and manage all aspects of sales operations. Your responsibilities include, but are not limited to:

• Providing leadership and guidance to the sales and support team, fostering a high-performance culture and promoting teamwork and collaboration
• Overseeing customer issues and managing escalated customer complaints with sensitivity and expertise to ensure an exceptional customer experience
• Developing and executing sales strategies to meet sales targets and expand the customer base
• Collaborating with Marketing to ensure alignment of sales initiatives with overall business objectives and strategies
• Leading the development and delivery of compelling project and commercial pitches to prospective clients, effectively negotiating on terms, prices and deliverables
• Overseeing and coordinating all activities related to the project execution, project management and cost optimisation
• Making crucial decisions regarding team management and all sales related matters
• Identifying potential bottlenecks and addressing any issues or challenges that arise during the sales-to-installation process promptly and effectively

What will the Right Person look like?

• Applicants with a Degree in Business or related field, with at least 7 years of proven experience in managing sales operations and leadership positions are welcome to apply.
• Excellent leadership and people skills.
• Strong analytical and problem solving abilities, offering tailored solutions and actions to meet customer needs.
• Passion for delivering exceptional customer service and a commitment to customer satisfaction
• Excellent communication skills, with a focus on effective listening and empathising with customers.
• Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.
• Proficiency in Microsoft Office suite, CRM and other operational software.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Manage office workflow procedures to ensure maximum efficiency • Maintain files and records with effective filing systems • Write internal communications documents, including handouts and • emails, to inform team members of important notices • Establish contact lists of collaborators and update information • periodically • Provides for smooth day-to-day flow of communications including • preparation of shipments incoming & outgoing, delivery orders and • invoices • ETC

The hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. You are also required to assume the role of a waiter/waitress as deemed by the management. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts and manage reservation requests, enquiries and emails.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Job Description

• Set up cutlery, crockery and glassware on table
• Provide menus and announce Waiter/Waitress’s name
• Welcome guests to the venue and during departure
• Monitor the guest waiting list from time to time to manage customers' waiting time
• Lead customers to assigned dining or bar areas
• Allocate seats to customers by processing collated reservations
• Build good rapport with customers to improve customers' experience
• Follow customer service Standard Operating Procedures (SOPs)
• Comply with the Company's personal, food and beverage hygiene standards
• Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
• Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverage
• Perform opening, operating and closing of shifts
• Execute daily operational tasks according to staff roster
• Answer incoming calls and address customers’ queries
• Suggest areas for continuous improvement within work area
• Coordinate with service staff about available seating options
• Other admin tasks

Requirements

• Prior F&B Experience preferred
• Personable, charming and outgoing personality, with a strong service-attitude
• Able to multitask and work efficiently under pressure
• Possess stamina to stay on feet for long periods
• Able to work evenings, weekends, and holidays
• Only Singaporeans

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

- Conduct daily check to ensure that vehicle are in good and safe condition and report if any fault.

- Delivery goods or workers to designated locations.

- Collection and delivery of construction materials

- Loading and unloading of materials from the truck.

- Ferry workers from dormitory to work site and vice versa.

- To ensure all the delivery are sent on time.

- Drive in a safe manner at all time and adhering to traffic rules & regulations stated in the Road Traffic.

- Attend to other ad hoc duties instructed by the superior.

Job Responsibilities

· Co-ordinate, support and advise the project team on all cost and contracts matters including procurement strategy, tendering bid evaluation.

· Assessment of liquidated damages and extension of time claims, performance bond, warranties, insurances and all other contract administration work.

· Support the project team in management of contractual issues, progress payments, variation works and settlement of final account with clients.

· To lead and advise management and project team in contract disputes and contract claims with clients/consultants and subcontractors

· Assist in Yearly financial closing of Accounts

· Support project team in costs studies and budget requests

Job Requirements

· Min 5 years and above working experiences in building construction industry

· Degree in Building, Quantity Surveying & relevant qualifications

· Must be proficient in the SIA Standard form of contract and Design & Build Contracts

· Proficiency in Microsoft Excel, MS Project Management, Word & Power Point

· Able to communicate fluently in English & Mandarin (in order to liaise with the English & Mandarin speaking associates)

· Strong organizational and multi-tasking skills

· Good written communication and interpersonal skills

· Ability to communicate with people at all level and be meticulous with an eye for details

· Able to work under pressure due to tight deadlines

· 5.5 days (9am - 6pm) (2 Saturdays per month – 9am to 1pm)

This position works under the direct supervision of the Resource Coordination Specialist or Public Affairs Officer (PAO) designee and is the Public Diplomacy (PD) locally employed (LE) Staff responsible for managing all administrative aspects of the PD Section.

Main Responsibilities:

• Supports Established Opinion Leaders (EOL), Emerging Voices (EV), and Strategic Content Coordination (SCC) specialists and assistants for exchanges and other public engagement programs and activities.
• Supports grants administration; tracks and collaborates on PD budgets and expenditures.
• Oversees PD section time & attendance, staff travel, representation, vouchers, and other administrative tasks; manages program calendars.
• Serves as the primary point of contact for the PD Section, ensuring that visitors receive accurate and timely information with the highest levels of customer service.

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their application. Failure to do so may result in a determination that the applicant is not qualified.

• A bachelor’s degree in business administration, financial management, organizational management, accounting, or public administration, OR
• At least 2 years of college or university studies in any field or other equivalent post-secondary education is required.
• At least 3-5 years of experience in administrative services, procurement, customer service, or events management is required.
• Fluent oral and written English language skills and possess excellent written and oral communication skills.
• Must have strong analytic skills to manage funding from multiple sources, each with different requirements for purpose, oversight, and accounting.
• Strong management skills are required, including the ability to develop and oversee logistics with partner institutions and manage complex events.
• Must have excellent customer relations, interpersonal and cross-cultural communication skills.
• Ability to use various computer software programs, specifically Microsoft Word, Excel, and databases, as well as PD-specific software, databases, and reporting tools, is required.

Additional job details can be requested by emailing [email protected]

Please note:

• Emailed applications and resumes are no longer accepted.
• To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website: https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms
• To apply for the above position: Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by March 27, 2024.
• Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Highlights

• Growth opportunities
• Flexible work arrangements

Job Description:

We are seeking a dedicated and organized Part-Time Administrative Assistant to join our team. The ideal candidate will be responsible for providing efficient administrative support, ensuring smooth office operations, and contributing to the overall success of our organization. This is a part-time role with flexible hours, perfect for individuals seeking to balance work with other commitments.

Responsibilities:

• Respond to emails and inquiries promptly.
• Maintain organized physical and digital filing systems.
• Coordinate calendars and appointments.
• Support event planning and logistics.
• Handle general office tasks as required.

Requirements:

· Candidates must possess diploma or A levels and above.

· No work experience is required. On-job training is provided.

About the Opportunity

This role provides an exciting opportunity for a motivated Accounting professional who would like to be in the center of action to support the business in achieving its goals for our business entities.

What You'll Be Doing

• Responsible for full set of accounts for a few subsidiaries of the Group.
• Day to day operational activities including invoicing, payments, AR & AP.
• Prepare accounts schedules and reports.
• Perform quarterly GST reporting and submission.
• Liaison with external Auditor.
• Any other ad-hoc duties as required.

What We Are Looking for

• Diploma/Degree in Accounting or equivalent.
• More than 3 years’ experience in handling full sets of accounts.
• Competent in month end closing independently.
• Knowledge with Zero would be an added advantage.
• Advanced Excel skills and proficiency in MS applications.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

Job Description & Requirements

1. Handle end-to-end recruitment process, include job posting, conduct interviews and onboarding. Able to prepare employment-related letters such as employment contract, confirmation letters, resignation acceptance letters, and off-boarding procedures.
2. Ensure compliance with labour laws and company policies while continuously improving HR processes and practices.
3. Handle the full spectrum of HR functions, payroll, leave management, day to day operations.
4. Manage work pass renewals, applications, cancellations, and levy waiver requests.
5. Process and check monthly timesheet for payroll.
6. Handle submission and processing of statutory payments and claims, including Government-Paid Leave, training grant submissions, etc.
7. Attend to employees' enquiries regarding payroll and leave matters.
8. Maintain accurate records in the HR system and employees' personal files.
9. Conduct and complete market survey from government agencies as required.
10. Any other adhoc duties as assigned by the Management or immediate superior.

Job Requirements:

• Minimum a diploma preferably in a human resource related field (Fresh graduates are welcome to apply)
• Min 2 years of experience in related functions.
• Bilingual in English and mandarin to liaise and communicate effectively with Chinese speaking staff.
• Proficient in Microsoft Office.
• Knowledge with Opensoft System.
• Good communication skills, team player and organized.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for kids club ambassadors to be responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary. HE/SHE will manage the day to day operations in terms of executing play activities, assisting and interacting with guests to ensure a fun and safe guest experience, maintaining the areas, equipment and facilities cleanliness, tidiness and safety at buds, splash and all other kids play space.

Responsibilities

• Executing day to day operation of BUDS Family Experience
• Responsible for playing area of indoor & outdoor
• Able to carry out activities and interact with the guests to ensure an energetic, fun, safe and educational session.
• Maintaining the Kids Club clean and tidy at all times.
• To provide support to the parties, e.g., food delivery, decorations and set-ups.
• Maintaining the daily communication with the superiors and all colleagues to ensure the smooth operations.
• To be always alert, attentive and assume a pleasing and helpful attitude toward members and colleagues at all times.
• Ensure all activities are conducted in such a manner to ensure the health, safety and security of each child.

Requirements

• Experience working in theme parks, tourist attractions, kids' corner in museums / hotels, childcare Centre is an added advantage
• Able to work weekends/public holidays

What’s in it for you:

• A fun and supportive work environment
• Career progression with international work opportunities
• Daily meals
• Competitive remuneration, rewards & recognition
• Transportation benefits
• Flexible benefits

SEAMEO Regional Language Centre (RELC) is looking for a Language Specialist. The successful applicant will teach in-service teachers from Southeast Asia on professional development courses including a postgraduate Diploma and MTESOL.

He/she will be expected to:

• Plan and deliver teacher professional development programmes and courses in Applied Linguistics/TESOL (in at least four core areas of specialization in the case of Applied Linguistics/TESOL courses)
• Undertake overseas assignments as and when it is required by the Division
• Supervise MTESOL students and research fellows who are engaged in research projects at the Centre
• Develop teacher education/language teaching materials for use in face-to-face, online, and blended or hybrid courses
• Coordinate/organize courses to be taught at the Centre as well as in SEAMEO member countries
• Write and edit the Centre’s publications and publish in journals in the field of English Language Teaching/Applied Linguistics/TESOL
• Present papers at international conferences
• Organize or assist in the Centre’s annual conferences and symposia at the Centre or in SEAMEO member countries
• Offer language assessment and consultancy services as and when they are required by the Centre
• As a member of the Board of Studies, oversee and make decisions pertaining to academic matters, including selection of scholarship holders
• Undertake any committee or special project duties assigned by the division head

Requirements:

• PhD in Linguistics/Applied Linguistics/TESOL/English Language or EdD in English Language Education/TESOL/Teacher Education
• Those with a Professional Teaching Qualification (e.g., CELTA/DELTA/PGCE/Diploma in Postgraduate Diploma in Education (PGDE)/Associate Diploma in TESOL) will have an added advantage
• At least 3 years’ experience in teaching English as a second or foreign language at school or university level
• Able to teach at least 4 of the following:

1. TESOL in Multilingual and Multicultural Contexts
2. Second Language Acquisition/Issues in Applied Linguistics
3. Teaching Grammar & Vocabulary
4. Teaching Listening, Speaking, Reading & Writing
5. Curriculum Design and Materials Development
6. Language Assessment
7. Technology-enhanced Language Teaching
8. EMI/CLIL
9. Classroom Research

Wiz Technologies is looking for Operations Manager to oversee and coordinate our organisation’s operations.

Role and Responsibilities

• Oversee the daily operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
• Ensure data is handled, transferred or processed according to legal and company guidelines

Qualification and Requirements

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field
• At least 5 years of relevant professional experience in the IT field
• Strong technical knowledge of network and server operating system
• Experience in budgeting and forecasting
• Excellent communication skills
• Leadership and organizational skills
• Problem-solving aptitude

The Solution Architect is to support the Sales team in terms of all pre-sale activities and customer engagement. He/she should be engaged with potential customers to understand their needs and drive the solution and services estimate, work closely with the Sales team to prepare the proposal and presentation to the customers.

Responsibilities

• Lead brainstorming sessions to develop potential solutions for customers’ solution needs.
• Work closely with the sales team to design the solution that will resolve and meet the customers’ requirements.
• Prepare and document the finding after engaging the customers on their requirements and share these documents internally with other departments to finalise the solution and services design and efforts needed to deliver the solution.
• Prepare the proposed efforts of the overall deliverables after discussing internally and work with the Sales team to incorporate all this information in the proposal to be sent to customers.
• Work closely with the Sales team to answer customers’ inquiries on the solution proposed as well as engage customers to convince them of the solution proposed.
• Work closely with the Sales team to assist them in closing the business proposal with the customers.
• Work closely with the Project and Managed Services team on all project deliverables and scope after the customer has signed the acceptance of our proposal.
• Hand over the details of scope and deliverables including specification of infrastructure and software to the Project and Management Services team.
• Continue to support the Project and Management Services team on project delivery for any queries related to the initial proposed solution.
• Assist Marketing and Sales team in preparation of all marketing campaigns on solution, and prepare the material and present in any marketing event.

Requirements

• Proven work experience as a Solution Architect or similar role
• Previous project management experience is advantageous
• Sound knowledge of various operating systems and databases
• Efficient communication skills
• Strong organisational and leadership skills
• Bachelor’s degree in information technology or computer science is preferred

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Responsibilities

• Determining business needs via consultation, business analysis, and targeted observations.
• Assessing existing IT infrastructure and recommending improvements.
• Developing and configuring customized SAP solutions.
• Writing scripts and programs to create user-friendly interfaces and enhanced functionalities.
• Deploying SAP solutions and ensuring smooth system integration.
• Troubleshooting and resolving issues to optimize performance.
• Providing SAP system support and end-user training.
• Performing rigorous documentation of SAP processes and presenting progress reports.
• Ensuring compliance with industry regulations.
• Keeping abreast of the latest SAP offerings, updates, and developments.

Job Responsibilities

• Bachelor's degree in computer science, information technology, or similar preferred.
• Specialization in finance, project management, business administration, or a related field will be advantageous.
• SAP-accredited certification.
• At least 4 to 6 years' experience as an SAP consultant in a similar industry.
• Current knowledge of SAP systems, deployment, and integration.
• Great collaboration, interpersonal, and communication skills.
• Superb analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

The technician responds to customer callouts, providing technical service and maintenance support at customer locations. They are responsible for installing, maintaining, and repairing equipment out in the field and providing technical training when necessary. The technician will report to Technical Manager.

Job Description

• Providing service and customer support during field visits or dispatches
• Install new products, and test them to ensure they are working correctly
• Perform maintenance and provide customer support
• Explain issues with equipment and repairs to customers
• Reading repair manuals and liaising with other professionals.
• Sourcing replacement parts.
• Repairing or replacing faulty equipment.
• Fabricating any components required.
• Providing time and material cost estimates before starting a job.
• Keeping abreast of advancements in your field and attending workshops as required.

Requirements

• Diploma in Engineering or equivalent qualification
• A minimum of 2 years’ experience in a similar role.
• A driver's license.
• Ability to multitask and liaise with professionals in different fields.
• Ability to explain problems simply and clearly.
• Ability to understand verbal and written instructions.
• Ability to follow health and safety regulations.
• Must be well-organized and have the ability to prioritize tasks.