Head, Digital & Growth Marketing

Position title: Head, Digital & Growth Marketing

Reports to: Director Growth and Partnerships

As an experienced manager you will lead an exciting newly formed team, combining the highest levels of supporter care, building meaning and sophisticated journeys for our supporters to join and stay motivated in helping to restore nature to its glorious best and to save our planet.

In this role, your flair and ambition will be the driving force in bringing together traditional customer and supporter retention, alongside building and growing an integrated digital approach in communications.

You will play a key role in the marketing, communications and fundraising leadership team, ensuring the WWF-Singapore conservation & organisational strategies are implemented across all our supporter communications. Seeking to always optimize our support and income across multiple channels.

You will be a highly effective marketing & fundraising manager with a proven track record of developing people and programmes. Capable in mobilising, inspiring and developing a high level of personal performance, across a multiple of disciplines to drive successful income generation campaigns.

As Head of a large Department your main duties will be:

1. Increase and diversify revenue streams by involving volunteers and non-financial supporters
   
   : Rather than continuously pursuing new leads, we can convert existing contacts into financial supporters, reducing our cost per lead and avoiding market saturation. This also allows us to focus on nurturing those who have already shown interest in WWF, resulting in higher conversion rate. We have already adopted this approach with the Telemarketing team, with 80% of their focus shifted from generating new leads to reactivating lapsed donors.
2. Provide a meaningful 360-degree experience and identify cross-selling opportunities: With the right systems we can categorize our supporters and volunteers into different groups based on their level of engagement, and tailor our engagement tactics accordingly. This will help us increase loyalty and optimize our strategies, such as creating personalized activation and call-to-action plans for each group within the Kosong Plan journey, which will lead to cross-selling and up-selling revenue opportunities.
3. Adopt a unified digital marketing and social media strategy to enhance the efficiency of our channels and boost ROI: By consolidating our social media and digital marketing strategies, this team can fix some frictions and breakthroughs and create tailored campaigns, strengthen our brand identity, and analyze data to improve performance. This will not only foster trust and loyalty among supporters, donors, and volunteers, but also optimize and save resources and prevent duplicative efforts, contributing to better use of WWF-Singapore’s funds. For example when launching a new campaign, we can repurpose efforts and target a wider audience (volunteers, non-financial supporters) and have a greater impact with the same resources.
4. Establish the Database, Operations and Transformation team which could be hived-off as a standalone unit in due course: To provide additional support to the entire organization. This will enable this team to focus more on generating income and retaining supporters and donors, while the Database, Operations and Transformation team can focus on enhancing data management, streamlining operations, and developing systems that will benefit all departments, such as Partnerships, Finance and Project & Ops. Our goal is to improve the efficiency and effectiveness of our operations, ultimately driving greater impact for our cause.
5. Optimize and standardize all reporting needs linked to fundraising according to the set objectives and needs of individual units in the organization, e.g. Finance, Communications, multiple Fundraising Units, Donor Care. Ensure timely delivery of reports.
   1. Develop and implement a comprehensive & cross-functional donor acquisition, retention, care, and growth strategy.
   2. Work with the team to build program strategies to deliver on ROI, gross and net income targets, financial KPI’s and donor care.
   3. Uses donor insights to drive strategic planning, including the development of annuity streams, repeat giving and increased frequency of giving.
   4. Maintain a rolling strategy that ensures short, medium and long term goals are met and articulate, promote and demonstrate plans across broader teams.
6. As a senior member of the Marketing, Communications and Fundraising unit provide strategic input to the overall fundraising strategy in line with the Conservation & Organisational strategies.
   1. Contribute to a rolling communications calendar, identifying all internal and external communications and activities and appeals
7. Optimize and ensure smooth flow of processes like: charging, donor engagement journey (welcome calls, email communications, events and gatherings, welcome packs, etc.)
   1. Work with the fundraising team to ensure the donor engagement is in line with the planned donor journey.
   2. Analyse data to help guide decision-making for improved customer service, retention, etc.
   3. Provide insights from a retention perspective to the acquisition teams, to help improve the quality of new supporters.
   4. Working across the retention, digital and acquisition teams team to deliver the donor retention & development program optimizing income and retention
8. Oversee compliance to and ensure best practice on PCI, PDPA
   1. Monitor activities and processes for potential risk with all relevant policies and procedures including compliance with donations policy, finance and banking policies; ensure fundraising activities comply with the relevant fundraising legislation and licenses.
   2. Driving innovation and improving fundraising processes, policies, reporting and evaluation.
9. Growing and diversifying fundraising streams across regular and single giving, community and peer to peer giving, and digital giving.
10. Deliver a Mid Value donor programme, aligning with Philanthropy and Corporate engagement teams, building a pipeline of high value supporters with a donor centric philosophy.
11. Inspire and empower the team, ensuring key accountability and responsibility to deliver the annual business plan.
12. Manage customer service/donor retention to ensure we are meeting target SLAs, meeting retention and donor satisfaction objectives.

Working with colleagues in the fundraising & communications team to ensure best practice fundraising and communications are in place and ensure these are tailored to the markets. Ensure any developments in the market are researched and monitored, with the communications team taking advantage where appropriate.

C. Scope of work:

• Telemarketing
• Upgrades
• Membership Care (various campaigns)
• Donor Acquisition
• Donor retention & loyalty
• Donor and P2P events planning and execution
• Digital performance marketing
• Digital fundraising
• Emergency fundraising
• Direct Marketing fundraising
• Mid Value Programme
• Email marketing strategy for FR purposes
• Lead generation (online and offline)
• Lead generation (online and offline)
• Graphic design and copywriting
• Collaborations SME
• Peer-To-Peer
• Reporting and analytics
• Volunteer recruitment and retention
• Volunteers communications strategy
• Supporters recruitment and retention
• Supporters communications strategy
• Overall events planning and execution
• Digital campaigns planning and execution for non FR purposes
• Social media strategy
• Social media content creation for non FR purposes
• Social Media Community management
• Online and offline content creation
• Email marketing strategy for non FR purposes
• Website creation & management (in partnership with brand & communications team)

Required Qualifications

• Bachelor's Degree, Post Graduate/Professional qualifications, Business Studies, Digital Marketing or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to raise funds and retain our supporters
• At least 8-10 year(s) of working experience in the related field, ideally with charities with individual fundraising of over $2million
• Good command over English, with a flair for content and loyalty strategy
• Able to manage multiple tasks and deliver on tight time-frames
• Excellent project management skills
• Strong attention to details and good interpersonal and vendor management skills
• Experience in fundraising or charity projects is essential

Roles & Responsibilities

- able to do shift work, weekends

- physically

- able to commit fully

- fast moving environment

- At least 2 years relevant working experience in retail store management.

- Good customer service

- Sometime need to do overtime

- longtime standing work

- Keeping stock replenished and stock rooms tidy

- Regular stock checks

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, student insurance management, point of contact for orientation booth organisation/corporate website content updates, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Student Services orientation booth setup (10%)

• Collaborate with internal departments to organize Student Services orientation booth setup, ensuring an informative display and slides featuring essential information to navigate the student portal effectively.

Student Services Website update (10%)

• Point of contact with marketing and communication department to ensure timely updating of information on the Student Services page of the website.

Student Insurance Management (10%)

• Manage Student Insurance Broker contract, ensuring that the vendor is compliant with regulations and meets the university's insurance needs.
• Effectively handle escalated insurance issues/complaints with stakeholders.
• Work with stakeholders to review the insurance coverage and terms as appropriate.

Other administrative tasks (10%)

• Assists with raising purchase requisitions, budgeting, news & notices postings.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

A) Science & Laboratory Operations

1. Maintain resources and apparatus in 2 Science laboratories

2. Liaise with teachers on the coverage of syllabus for the preparation of the laboratories

3. Prepare the resources and apparatus related to Science experiments for the 2 laboratories and the 4 mobile lab carts

4. Monitor the usage of the laboratories and report the usage to the HOD/LH

5. Maintain a loaning system for desk-copies and teaching resources for 4 levels of Science classes.

6. Assist in the setting up, clearing and cleaning of demonstration apparatus.

7. Replacement of broken equipment from stock and be responsible for all equipment used in the teaching of science

8. Keep a stock book and breakage record and to indicate necessary replacements

9. Check and replenish the first aid kits in the 2 laboratories

10. Prepare an inventory of stocks annually

11. Perform any other related duties as and when assigned by the HOD (Science)

12. Assist teachers when conducting practical lessons and tests in ensuring sufficient equipment for the pupils during the practical lessons and tests.

13. Basic maintenance of Science garden

B) Office Administrative & Operations Support:

1. Support school administrative and operations matters. Eg. Office Front Desk Operations, setting-up support for school events/activities, buying of stamps and posting letters, sorting and distributing bulletins/notifications to teachers or classes, etc.

Perform any ad-hoc duties assigned by Principal, Vice-Principals, Administration Manager and Operations Manager.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Assistant Manager to join our team!

As a F&B Assistant Manager , we rely on you to:

• Be responsible for the everyday operation, management, marketing and overall performance of the outlet.
• Over-see the day-to-day running of the outlet in connection with staffing, service, cost control, achieving maximum revenue and guest satisfaction
• Delegation of duties and responsibilities to his / her team members
• Ensure all rules and regulations are adhered to responsibly for uniformity and are in line with the companies’ policies.

Requirements

• Minimum 3 years’ experience in a similar capacity in an international class hotel

ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
• To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department

Leads Management

• To follow up on all leads assigned on a timely basis
• To prepare and maintain leads follow-up reports

Project Management (Online SIM in-House Programmes)

• To handle enquiries for all online SIM in-house programmes via all touchpoints
• To follow up on all online SIM in-house programmes leads for conversion

REQUIREMENTS

• Diploma with 2-3 years of working experience, preferably in sales, marketing or customer service
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education industry in Singapore
• Able to work on flexi-hours and Saturdays (9am – 1pm)
• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive

Job Description:

• Carry out quantity take-off for project which includes sourcing for supplier and sub-contractor, collate price for comparison
• Prepare tender and contract documents
• Prepare and analyse costings for tender
• Perform risk, value management and cost control
• Responsible for collecting, sorting, check other bidding calculation of quantities
• Accountable for reviewing tender documents, drawings and quantity taking-off
• Prepare quotations for various technical works, material, manpower etc
• Purchasing materials

Requirements:

• Degree or Diploma in Quantity Surveying or its equivalent
  • Good knowledge of reading specifications and building drawings
• Candidate with good tender and purchasing materials experience may consider
• Good communication and interpersonal skills.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Chef De Cuisine

As a Chef De Cuisine, we rely on you to:

• Assist in kitchen operations
• Responsible for ensuring food quality and quantity of produced items
• Propose Menu Planning and Theme Events
• Conduct training on maintaining equipment in good condition to avoid accident and costly repairs. Ensure smooth operation and maximize operating.
• Supervise and participates in restaurant setups and merchandising products
• Keeps cost within assigned budget to ensure profitability
• Constantly improves quality of food served in all outlets to ensure guest satisfaction
• Check on daily sanitation of kitchen equipment according to the regulatory and hotel requirements and standards

We are looking for someone who:

• Preferably at least 3 years experience in hotelier
• A self-starter and team player with excellent communication skills
• Enjoys working in a highly empowered and energetic workplace environment
• Committed to serving food of the highest quality
• Willing to work shifts and on weekends and public holidays
• Well-versed knowledge and good understanding of hygiene, health and safety practices
• Possess WSQ Food Safety Level 1 Certification

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for Chef de Partie to join our Fun and Vibrant team.

As a Chef de Partie, we rely on you to

• Supervise and control the work of the kitchen personnel in your section
• Assist with overseeing the daily operation of the kitchen
• Maintain the quality of the food provided
• Maintain a close and positive relationship with the team
• Support the Executive Sous Chef on daily operation

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Enjoys being challenged
• Must have experience working in restaurant or a hotel environment
• Committed to serving food of the highest quality
• A self-starter and a team player
• Willing to work shifts

If you are the right person, what are you waiting for? Click the APPLY button now!

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Job Description :

• Oversee corporate related functions but not limited to Finance, Human Resource, Legal and Compliance
• Manage and ensure organization’s internal control and governance measures comply with relevant regulations and requirements
• Administrative support for the office and key management
• Budget management and monitoring, review and streamline financial processes
• Develop, implement and review business continuity plans
• Champions the execution of organization’s strategic plans
• Participates in negotiations to ensure services are procured at the best price for the organization

Requirement:

• Bachelors in Business Administration or related fields
• Preferably 6 to 8 years of relevant work experience with some managerial experience
• Excellent presentation and communication skills
• Possess strong administrative, organizational and interpersonal skills
• Candidate with more experience can be considered for more senior position

1. AR, AP and General Ledgers

2. 10% of this role will on administration.

3. Those with trust accounting experience in bookkeeping is preferred

Adviseing the company on how to create and implement marketing strategies to promote business.

Main duties include identifying the organization's marketing goals, creating various marketing materials and monitoring campaign results.

Conducting marketing research to identify industry trends and commercial opportunities

Developing and implementing a marketing strategy according to objectives and budget

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

We are looking for a Senior Executive, Infrastructure and Network to join the team.

As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.

Responsibilities:

· Respond to requests for technical assistance in person, phone, email, onsite support or remote access.

· Installing, configuring, testing and maintaining network-related operating systems, applications, software and management tools.

· Identify and escalate situations requiring urgent attention.

· Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.

· Trouble shooting, diagnosing and resolving hardware, software and other network system problems.

· Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.

· Assist in creating network and email accounts for new users in the company.

· In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.

· Conduct IT audit and certification process.

· Assist in drafting IT security and governance SOPs.

· Facilitate end-user training to ensure the correct usage of IT equipment for users.

· Any other projects that are assigned by the manager.

Job Requirements:

· Higher Nitec or Diploma in IT, Engineering or of a similar discipline.

· At least 3 years of experience in a service desk or helpdesk environment.

· Proactive, resourceful and willing to learn and take on responsibilities.

· Team player with strong analytical, communication, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

ACCOUNTABILITES

• Regulatory Compliance and Reporting: Support the implementation of regulatory standards and controls within Student Records (SR) processes; compile reports/documents necessary to support all regulatory reporting/audits.
• Centralised Services: Plan, execute activities necessary for the team to provide centralized services. These include Student’s Pass (STP) processing, TransitLink PEI-Student concession card for eligible students, verification of qualification and processing of Personal Data Protection-related queries.
• Audits: Prepare and ensure readiness of documentations to support all internal and external audits on SR department.
• Student Records Management: Maintain student-related records, including document keeping, in accordance to established SR processes.
• Student Records Policies and Procedures: Provide and compile inputs to the review of SR policies and procedures to meet operational/annual review requirements.
• Continuous Improvement and Innovation: Recommend and implement improvements to SR processes to address new business requirements/user experience and in achieving operational efficiency.
• Budgeting: Monitor and manage the annual budget of SR department for budget items assigned by Supervisor and/or Managerial Leader.

JOB REQUIREMENTS

• Minimally a Bachelor's degree
• At least 2 years of relevant working experience in higher education, preferably.
• Proven track record of collaboration with team in achieving results.
• Proficient in mentoring team members.
• Good communication and interpersonal skills.
• Possesses analytical skills in preparing and interpreting statistics.
• Proficient in utilizing digital tolls to enhance work effectiveness.
• Ability to plan, organize and time manage under pressure.
• Independent and resourceful; collaborate effectively with others to achieve goals.
• Meticulous and process-oriented.
• Good learning agility; constantly recommend improvements and capable of adapting to evolving job requirements.

Pay Band: Senior Teacher

Location: Napier Road, Singapore

Department : Regional F2F Academic Teachers

Contract Type: Fixed Term Contract, 2 years

Closing Date: Thursday, 14 March 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

• To maintain and enhance professional development and academic quality in the teaching centre, through the management of in-house teacher development programmes and support.
• To promote and ensure quality teaching and effective learning of English.
• To provide learners with a rewarding and stimulating English language learning experience.
• To support the wider aims of British Council and its cultural relations mission.

Main accountabilities but not limited to the following:

Teacher Support

• Provide effective line management and support for staff including observations as per performance management guidelines, policies and procedures.
• Ensure that all teaching is delivered to standards set out in teachers Role Profiles, the Global Statement of Approach and British Council Global Teaching Standards.
• Proactively monitor the well-being of all line managees and provide an appropriate level of personal support.
• Provide academic support to teachers, parents, students.
• Assist in the recruitment, induction and onboarding of new teachers.
• Provide or set up mentoring programmes for new teachers/teachers teaching new life stages etc where appropriate.

Teaching Excellence

• Contribute to the design and implementation of an annual CPD programme which aligns with Regional Teaching Excellence Action Plan.
• Actively identify appropriate opportunities for staff learning and development.
• Act as a role model for good classroom practice by encouraging teachers to observe you or others teaching, doing demonstration lessons, leading teacher development sessions and conducting observations.
• Share thought leadership. Routinely monitor developments in ELT theory and practice and bring these to the attention of your teaching team through presentations, practical sessions, recommended reading.
• Represent the British Council at local ELT conferences, where appropriate.
• Proactively look for opportunities to highlight examples of best practice within centres and externally.

Product and service delivery and development

• Ensure frameworks to support teaching and learning (Statements of Approach, IP, Teaching Standards Framework, Product guidelines, TEAP) are understood and implemented by academic colleagues in their day to day work.
• Ensure other relevant colleagues (e.g. TOps, CS, TAs) are aware of frameworks to support teaching and learning.
• Ensure teachers communicate relevant policies to learners (e.g. statement of approach, behaviour policy, product information, EDI etc) during the course and support and advise other teams with communications (e.g CS and Marketing).
• Work with the Teaching Operations and Customer Services teams to deal with academic enquiries or complaints ensuring teachers are fully briefed and consulted where appropriate.
• Contribute as appropriate to cluster / regional product team.
• Contribute to the regional monitoring and evaluation of global products and related services to meet students’ needs.
• Organise the piloting of new courses and materials where relevant.
• Introduce new products to teaching staff and provide training and support for teachers.
• Ensure that SCM and Marketing teams receive necessary information about new and existing products.
• Develop products that are suitable for the Singaporean context as required.
• Ensure existing products maintain relevance to the requirements of the Singaporean educational context and reflect customer wants and needs.

Safeguarding, EDI and SEND

• Embed Safeguarding culture in teaching and learning through contributing to country safeguarding risk assessment and plan and implementing assigned actions.
• Act as Deputy / Safeguarding Focal point as appropriate to size of country operation and risk profile.
• Embed EDI through delivery of regional EDI objectives and workplans through local teaching teams (e.g. through Teaching Excellence Action Plan - TEAP).
• Act as or support country SEND champion / Country SENCO and work with Teaching Operations, CS and other colleagues as appropriate to ensure teaching centre inclusion policy is effectively embedded in the centre.

Role specific knowledge and experience:

Essential

• 2 years post-diploma i.e. DELTA/Trinity Diploma TESOL experience.
• Extensive knowledge and experience of management and delivery of teacher training.
• Experience of line managing/ coordinating teaching teams.
• Experience in teaching relevant age groups:Early Years aged 2-5 (800+ hours).
  Primary aged 6 to 10 (800+ hours).
  Lower Secondary aged 11 to 14 (400+ hours).
  Upper Secondary aged 15 to 17 (400+ hours).
  Adults General English 18+ (400+ hours).
  

Desirable

• Knowledge of the Singaporean educational context and requirements of the Ministry of Education for Lower Primary age students.

Education

Essential

• Undergraduate Degree.
• Cambridge CELTA/Trinity Certificate TESOL.
• Cambridge DELTA/Trinity Diploma TESOL.
• Relevant Young Learner / Early Years qualification.

Desirable

• Relevant masters/post graduate qualification.

Requirements:

• Candidates must have the right to live and work in the country in which the role is based. Visa will be arranged for candidates outside Singapore.
• Full Mastery of English across 4 skills, equivalent to CEFR C2 (IELTS Academic Paper Band 8/9 in each of the 4 sections).
• Young Learner Senior Teachers in Singapore have a Wednesday to Sunday working week with Monday and Tuesday as days off. The YL operation in Singapore has a fixed leave policy.
• The post holder is required to flexibly support holiday programmes and open days.

The Beauty Supervisor must be friendly and good at communication.She will oversee the daily salon operation and supervise staff.She has a good knowledge of beauty treatments and products. Preferably she has eyebrow embroidery skills.She can handle customers'requests and meet high quality service standards.She needs to have basic bookkeeping knowledge and be in charge of replenishing stock.She will use professional sales skills and promotion knowledge to meet sales targets.

Job Title: Front Desk/Receptionist

Job Overview:

The Front Desk is the face of our studio and core to our client service! This role is crucial in creating a welcoming atmosphere, providing excellent customer service, and maintaining an organized and efficient front desk operation. We welcome candidates who are great team players and have a flair in customer service.

Responsibilities and Duties:

• Client service and relationship maintenance: Meet and greet clients, enhancing clients experience and maintaining brand image.
• Scheduling and managing appointments: Coordinate class schedules, private solo and duet sessions to ensure a smooth and organized timetable for clients and instructors.
• Client registration, onboarding and data management: Maintain an updated client database, including contact information, medical history, waivers, and consent forms. Guide new clients through the registration process, explain studio policies, and answer any questions they may have.
• Billing and payments: Handle client payments, process invoices, track accounts receivable, and manage any billing inquiries.
• Inventory management: Monitor and restock Pilates equipment, props, and other studio supplies as needed.
• Answering phone calls/texts and emails: Respond to inquiries, provide information about classes and services, and address any client concerns or questions.
• Studio maintenance and health and safety compliance: Ensure the studio is clean, organized, and well-maintained, including equipment maintenance and repairs. Adhere to health regulations, and promote COVID-19 safety protocols if necessary.
• Staff communication and coordination: Ensure daily duties and follow ups are done seamlessly.
• Attendance tracking: Monitor class attendance and manage late cancellations and no-shows according to studio policies.
• Event coordination: Assist in organizing workshops, special events, and promotions to enhance client engagement and attract new participants.
• Studio policies and procedures: Adherence to studio policies and SOPs, ensure all policies are well-communicated and followed by both clients and staff.
• Sales and retail management: Handle sales of merchandise and products available in the studio
• Miscellaneous administrative tasks: Assist with any other administrative duties necessary for the smooth operation of the studio.

Qualifications:

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Basic understanding of computer and point of sale systems.
• Ability to multitask and stay organized in a fast-paced environment.
• CPR/AED certification is a plus.

Work Hours:

• Must be willing to work flexible hours, including early mornings, evenings, weekends, and holidays.

Compensation:

• Competitive hourly wage/salary ($10-12 per hour for part timer, $2000-$2500 for full time)
• Benefits package (if applicable).

Job Scopes 工作范围

1) Teaching lessons to various levels of classes 教课程 向不同级别的课程教授课程

2) Class teacher in charge of all matters relating to children welfare and routine care 负责与儿童福利和日常护理有关的所有事项

3) Assist other teachers to help out in other classes 协助其他老师，帮助其他班级

4) Prepare lesson plans for the class(s) in charge 为负责的课程准备课程计划

5) Excellent communication and classroom management skills 优秀的沟通和课堂管理能力

6) 44-48 hours per week 每周 44-48 小时

Salary Depending on Experience and Qualification

Duties & Responsibilities

• Reading blueprints or looking at sketches to determine how to install rebar or mesh
• Figuring out the quantity, size, and shapes of reinforcing rods and determining where to place them
• Preparing rebar and mesh for installation using metal shears, hacksaws, and torches
• Bending or welding rebar together
• Installing cables
• Using pliers to tie wire around rods to fasten them together
• Positioning and securing rods, cables, mesh, or rebar in concrete forms

Responsibilities for Carpenter

• Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
• Perform work in accordance with safety best practices
• Maintain tools and equipment in safe operating condition
• Conduct building inspections and identify needed repairs
• Document repairs and maintain thorough records
• Cut, shape, and alter materials as needed
• Build doors, cabinets, and windows
• Measure and mark materials for alterations

Job Description

As a Beauty Advisor, you will be responsible for providing exceptional customer service and expert beauty advice to our clients. You will represent our brand and products with professionalism and enthusiasm, helping customers look and feel their best.

Responsibilities/Duties

• Provide personalised beauty consultations to clients, understanding their needs and preferences.
• Recommend and demonstrate skincare and products to customers.
• Offer expert advice on skincare routines, application techniques, and beauty products.
• Assist customers in selecting products that match their skin type, tone, and concerns.
• Stay updated on the latest beauty trends and product launches.
• Maintain a clean and organised outlet, ensuring products are well-stocked.
• Process customer transactions accurately and efficiently.
• Build and maintain customer relationships to ensure repeat business.
• Address customer inquiries and concerns promptly and professionally.

Qualifications/Requirements

• Proven experience in a customer-facing role, preferably in the beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Ability to provide exceptional customer service.
• Sales-oriented with a passion for beauty.
• Makeup artistry or skincare certification is a plus.
• Flexibility to work evenings, weekends, and holidays.