Responsibilities:

• Manage the strategic relationship with key accounts with a long-term perspective as well as grow, develop and expand the market share.
• Lead the sales team by setting individual sales targets and develop achievable action plans.
• Establish sales objectives by forecasting and developing annual sales quota
• Projecting expected sales volume for existing and new products
• Implements sales programmes by developing growth strategies and action plan
• Maintains sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicator and competitors
• Identifying and mapping business strengths and customer needs with increasing client base
• Managing and retaining relationships with customers
• Perform market research to understand the various targeted industries
• Work closely with products and operations team on pricing and space sourcing with carriers & airlines
• Supervise and provide guidance to the sales team by encouraging and leading the team to meet the sales targets
• Align with regional commercial team on targeted market and directions

Requirements:

• At least 5 years’ experience within a similar position in the logistics and freight forwarding industry is preferred
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient & advance in MS Office such as PowerPoint, Excel, Words etc

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

• Understanding and carrying out all tasks given by the Senior Engineer.
• Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.
• Ensuring all expenses stay within the allocated budget.
• Performing regular inspections of equipment and scheduling maintenance or repairs.
• Providing assistance to different staff or engineering teams.
• Inspecting inventory and reporting inconsistencies as well as ordering more materials.
• Producing CAD drawings according to specifications.
• Evaluating all products and processes and ensuring standardization of quality assurance measures.
• Participating in various learning experiences, which may include attending workshops and training sessions.
• Calibrating and troubleshooting equipment as required.

Job Description

• 3-Day Work Week: Thurs, Fri & Sun
• Chauffeur the director and his family around
• Send children to-and-fro from school and enrichment classes
• Run errands as requested by the director and his family
• Ensure safety and comfort of passengers
• Ensure cleanliness, hygiene and maintenance of vehicle at all times
• Abide by all traffic rules and regulations as stated in the Road Traffic Act

Job Requirements

• A valid Class 3 driving license
• At least 2-3 years of driving experience
• Clean driving record
• Proficient at using GPS/ Familiar with Singapore roads
• Able to work flexible hours, including working on weekends/public holidays
• Reporting Location: Serangoon

Responsibilities

• Channel Establish and maintain professional relationship with key personnel in assigned partner accounts;
• Responsible for meeting assigned revenue and GP target in assigned partner accounts;
• Proactively plan joint event with assigned partner accounts to develop new sales and/or new logos;
• Manage opportunities and forecast;
• Manages potential channel conflict; and
• Drives adoption of company programs

Requirements

• Diploma/Degree in Information Technology or equivalent
• Min 3 years channel sales experience in related area.
• Possesses good communication skill and experience in selling with partners and enterprise customers.
• Experience in managing sales pipelines.
• Passionate, proactive, versatile, and self-motivated individual.
• Ability to work as a team.

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative
• CIVIL Engineering graduate
• AUTO CADD knowledgeable at least 1 year experience

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.

As a SCH Corporate Communication Director, you will be responsible for planning, implementing, and evaluating strategies to increase awareness, engagement, and donations for our organization. You will work closely with the Executive Director, the Council of Governors, relevant Committee Member and other staff members to develop and execute communication and fundraising campaigns that align with our mission and vision. You will also oversee the management of our website, social media, email marketing, and media relations.

Some of your main duties will include:

- Conducting research on potential donors, grant opportunities, and best practices in non-profit communication and fundraising.

- Writing (annual report, web content, social medica content) and submitting grant proposals, press releases, brochures, and other communication materials.

- Oversee residents’ newsletter.

- Creating and managing online fundraising platforms and events, such as crowdfunding campaigns, webinars, and auctions.

- Developing and maintaining relationships with donors, sponsors, partners, media outlets, and community stakeholders.

- Monitoring and reporting on the performance and impact of communication and fundraising activities.

- Supervising and mentoring communication and fundraising staff and volunteers.

- Ensure all communication material are in full compliance with SCH Communications Policy.

- Manages staff who are responsible for Governance, HR, Programmes and Volunteer Management.

To be successful in this role, you should have:

- A bachelor's degree in communication, marketing, public relations, or a related field.

- At least 3 years of experience in communication and fundraising for a non-profit organization.

- Excellent written and verbal communication skills in English.

- Proficiency in Microsoft Office, WordPress, Mailchimp, Google Analytics, and other relevant software tools.

- Creativity, initiative, and problem-solving skills.

- A passion for our cause and a commitment to our values.

*Posiotn is open for full-time or part-time candidates.

The scope of work for a call center agent in a limousine and airport transfer company can include the following:

1. Answering customer inquiries: Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

2. Booking and reservation management: Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

3. Customer service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

4. Sales and upselling: Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

5. Handling payment transactions: Processing payments for bookings, verifying credit card information, and providing receipts to customers.

6. Coordinating with drivers and dispatchers: Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

7. Managing customer feedback: Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

8. Maintaining accurate records: Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

9. Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

10. Continuous learning and improvement: Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note :

Must be able to work night shift and weekend .

As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance, customer centricity, and growth in customer base and lifetime value. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

Responsibilities:

Develop and execute CRM and loyalty program strategies:

• Design and implement comprehensive CRM strategies aligned with business goals and objectives.
• Develop customer segmentation models to identify target groups and personalize communication efforts.
• Implement CRM campaigns across various channels (email, SMS, social media, etc.) to drive customer engagement, retention, and loyalty.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Design and implement a customer loyalty program aligned with business objectives and customer needs.
• Develop a clear value proposition and benefits structure to incentivize customer participation and engagement.
• Establish program rules, tiers, and rewards system to drive customer loyalty and retention.
• Implement promotional campaigns to drive customer enrollment and ongoing participation in the loyalty program.

Implement targeted communication strategies and execute loyalty marketing campaigns:

• Develop and execute personalized communication campaigns to nurture customer relationships throughout the customer journey.
• Create compelling content and messaging aligned with customer segments and preferences.
• Collaborate with cross-functional teams to ensure a seamless and rewarding customer experience across touchpoints.
• Continuously evaluate and improve loyalty program processes, procedures, and communications.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize customer segmentation and data insights to tailor loyalty program communications and offers.

CRM Project and system Management :

• Develop project plans, including scope, objectives, deliverables, and timelines for CRM initiatives.
• Coordinate cross-functional teams to ensure successful project execution.
• Monitor project progress, identify risks or issues, and take necessary actions to keep projects on track.
• Conduct regular project meetings and communicate milestones to stakeholders.
• Collaborate with IT teams to evaluate and implement CRM systems.
• Coordinate CRM system integration with other business systems.
• Ensure data requirements and oversee data migration processes.
• Customize CRM systems to meet specific business needs.

User Training and Support:

• Develop and deliver training programs to educate users on CRM system functionalities and best practices.
• Provide ongoing user support, addressing inquiries, troubleshooting issues, and promoting user adoption.
• Collaborate with internal stakeholders to develop and maintain CRM system documentation, user guides, and training materials.

Analyze customer data, program performance and drive insights:

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Identify trends, opportunities, and challenges to enhance customer segmentation and targeting.
• Utilize data-driven insights to develop personalized and relevant communication strategies.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Monitor key loyalty program metrics, such as active member acquisition rate, redemption rate, Program engagement, NPS and Loyalty ROI.
• Identify trends, patterns, and opportunities for program optimization and enhancement.
• Segment customer data to tailor loyalty program offerings and communication strategies.

Requirements:

• Bachelor's degree in marketing, business, or a related field. A master's degree is a plus.
• Proven experience in CRM management, loyalty program management, or a similar role.
• Strong understanding of customer lifecycle, CRM principles, and loyalty program principles.
• Proficiency in CRM platforms, marketing automation tools, and data analytics tools.
• Solid analytical skills with the ability to derive insights from customer data and apply them to CRM and loyalty strategies.
• Experience in customer segmentation, targeted marketing campaigns, and loyalty marketing campaigns.
• A minimum of 8-10 years of experience in CRM within the e-commerce industry is required.
• Excellent communication skills and the ability to create persuasive and engaging content for CRM and loyalty program communications.
• Strong project management and organizational skills to effectively plan and execute CRM and loyalty initiatives.
• Results-oriented mindset with a focus on driving customer engagement, satisfaction, and ROI through CRM and loyalty programs.
• Knowledge of privacy regulations and best practices related to CRM, customer data management, and loyalty program management.

About The Role

Community Outreach Team (CREST), serves as a community safety network for people with or at-risk of mental health conditions, including dementia, and their caregivers. CREST conducts outreach events to increase mental health awareness and targeted case finding to identify those with mental health needs.

CREST works with clients aged 18 years and above.

Reporting to the Group Supervisor, the Program Executive works closely with the team to serve clients and caregivers.

· Plan, implement and monitor the outreach, care process, referral and follow-up flow for the CREST service

· Document and evaluate programme progress

· Document and produce CREST service planning documents and manuals, including set up requirements and processes

· Conduct needs assessment to ascertain service needs and gaps for mental health in the community

· Collaborate with other agencies/organisations in planning and implementation of programmes

· Monitor trends and issues relating to mental health services and needs of clients and the community

· Outreach to corporates and community organisations to promote mental wellness, health awareness and information

· Engage partners to raise awareness, education and training on mental wellness via structured programmes

· Conduct screening within the community with agreed upon identification tools

· Provide the necessary care coordination and service linkages for identified clients from the initial referral

· Follow-up with clients for re-evaluation and provide support, as recommended in-care process flow

· Provide basic mental health awareness and information on managing the mental illness and coping strategies

· Provide basic emotional support to clients at-risk of mental health

· Compile and analyse collected data and submit reports as specified

Others

· Other work projects assigned by supervisor/management

Technical Competencies:

- Degree

- IT literate

Core Competencies:

- Good communication and social skills to work with different people
- Pleasant personality
- Team player, yet independent to carry out most functions
- Strong interest in empowering and preserving the dignity of people at-risk or with mental health conditions including dementia

Preferred achievements / characteristics:

- Able to speak dialects will be an advantage

Only short-listed candidates will be contacted for an interview.

Job Description, Roles & Responsibilities:

_Proven track record on delivery of commercial and workplace project from conceptual stages to implementation of the

approved design at the construction site;

_Excellent exposure to wide range of FF&E architectural elements (both local and international brands);

_Exposure to the interior fitting out process with exceptional knowledge in interior fittings and carpentry;

_Excellent eye for details;

_Strong presentation skills through communication and presentation software;

_Good knowledge of relevant local code and requirements;

_Develop and maintain proper design management procedures to meet project and client needs;

_Able to maintain composure working under pressure in ensuring the project is completed according to the

approved budget, program, and timeline;

_Lead a team of ID Technician in the development of technical drawings (for both build only and design & build

projects;

_Maintain excellent working relationship and synergic with the Project Team to resolve site issues;

_Design Consultant management (for build only projects);

_Collaborative and a good team player, with good working attitude and be proactive;

_Dynamic and resourceful individual with strong initiative mindset;

_Always be open to ideals and suggestions, passionate in high quality works, sensitive to clients needs;

_Ability to prioritize own workload, and ability to cope with Client pressure and changes in project brief to deliver

within strict project deadlines;

Requirement:

Education & Qualifications: BA (Hon) Interior Design

Diploma in Interior Architecture & Design

Diploma in Design (Interior Design)

Diploma in Interior Design

Diploma in Experiential Product & Interior Design

Diploma in Design (Interior & Exhibition)

Specialist Diploma in Interior & Landscape Design

Advance Diploma in Interior Design

Certificate in Interior Design and Decorative Techniques

Certificate in Interior Design

Nitec in Interior & Exhibition Design

*Applicant should possess at least one of the above qualifications

*Applicant to submit any other relevant professional qualifications if not list above

Additional / Professional Qualifications: N/A

*Applicant to submit any other relevant professional qualifications if not list above

*Above additional qualification is not mandatory but will be a plus

Job Descriptions :

• Able to work independently lead the in-house drafting team and provide guidance to junior staffs and maintain a high quality / documentation standard;
• Collaborative and a good team player, with good working attitude and be proactive; Inept knowledge and interest in carpentry and/or construction details;
• Well verse in the Primary Software, and at least one additional skills list under the Secondary Software;
• Experience in creating BIM Model and critical building elements using Revit and able to apply relevant materials & finishes will be a plus;- Produce interior fit-out CAD / REVIT drawings;
• Check and understand drawings and illustrations provided by architects / design consultants and work closely with Project Managers to provide shop drawing list and schedules;
• Generate interior architectural shop drawings packages for client approval and construction;
• Generate interior architectural and/or structural drawings for submissions;
• Generate interior architectural as-built drawings; Maintain proper records, updates of drawings and documentation to ensure easy retrieval;
• Be responsible and deligent in ensuring the drawings achieve the required quality for client review, update and check drawings for accuracy as necessary;
• Good knowledge and interest in carpentry and/or construction details is a must, and able to apply these knowledge in the preparation of details drawings;
• Able to apply knowledge of relevant local code and requirements in generating drawings;
• Basic understanding of ergonomics and Universal Design guidelines;
• Be involved in site survey and site measurements to verify data as required;Requirements :

Education & Qualifications:

- Diploma in Design (Interior Design)
- Diploma in Experiential Product & Interior Design

- Specialist Diploma in Architectural Technology
- Specialist Diploma in Interior & Landscape Design
- Certificate in Interior Design
- Nitec in Architectural Technology
- Higher Nitec in Architectural Technology
- Nitec in Interior & Exhibition Design

*Applicant should possess at least one of the above qualifications

*Applicant to submit any other relevant professional qualifications if not list aboveAdditional / Professional Qualifications: Certificate in BIM Revit for Architecture (Level 1 / 2)
Certificate of Competency (COC) in Architectural BIM
Certificate of Competency (COC) in Building Information Modelling

*Above additional qualification is not mandatory but will be a plus

*Applicant to submit any other relevant professional qualifications if not list aboveYears of Relevant Working

Experience: 7 Years (minimum)

Language Proficiency (Written / Oral): English

Primary Software Skills Required: Autodesk Revit;
Latest AutoCAD / AutoCAD LT;
Microsoft Words;
Microsoft Excel
Secondary Software Skills Required: SketchUp
Adobe Acrobat

Job Description:

1. Oversees projects management and implementation;
2. Codify implementation design into documented for end user's record;
3. Conduct training and presentation for team members and end-users;
4. Provide technical testing or support to pre-sales engineer/customer on the network setup;
5. Assist on technical communications with customer/partner, to ensure closure of sales order;
6. Ensuring that the solution can deliver on the customer’s requirements;
7. Work closely with Level 2 support, if case issue is escalated to Level 3;
8. Maintain rapport with customers and competence in managing vendors; and
9. Any other ad-hoc duties assigned.

Job Requirement:

• Degree/Diploma in IT Networking or equivalent
• At least 2 years of work experience in a SI or distributor environment with network security skillset
• Good IT knowledge in OSI 7 Layer, TCP/IP, LAN/WAN technologies and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skill
• Experience in network security projects implementation
• Positive working attitude and a good team player
• Willing to work extended office hours and after office hours when needed
• Exposure to security solution such as Firewall, local balancer or endpoint protection will be an added advantage

JOB RESPONSIBILITIES

• Design and implement IT solutions, including hardware, software, and networking components;
• Manage and troubleshoot the organization's IT infrastructure to ensure optimal performance and availability;
• Install, configure, and maintain servers, workstations, and network devices;
• Collaborate with various Departments to identify and address IT-related issues;
• Implement security measures to safeguard the organization's data and systems;
• Provide technical support to end-users, addressing hardware and software issues promptly;
• Monitor system performance and implement improvements to enhance efficiency;
• Stay informed about emerging technologies and recommend innovative solutions to meet organizational needs;
• Create and maintain documentation for IT processes, procedures, and configurations;
• On-call support outside of regular business hours.

JOB REQUIREMENTS

• Diploma in Computer Science, Information Technology, or a related field;
• Certifications in these preferred: CompTIA A+, Network+, or Security+, Microsoft Certified: Azure Administrator or MCSA/MCSE, Cisco Certified Network Associate (CCNA), ITIL Foundation;
• Proven experience as an IT Engineer or similar role;
• Proficient in networking, server administration, and system integration;
• Strong knowledge of hardware, software, and security best practices;
• Excellent problem-solving and troubleshooting skills;
• Ability to work independently and collaboratively in a team environment;
• Excellent communication and interpersonal skills.

Only shortlisted candidates will be notified.

Roles & Responsibilities :-

1. Class 3 Driver to drive 14 ft lorry with valid Singapore Driving License.
2. Know Singapore route very well.
3. To ferry Foreign Worker to different job site.
4. Can help to do some general works and help to buy building materials upon request.
5. Preferably with similar experience for at least 3-5 years in Singapore as driver ferrying workers to jobsite.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Global Travel is inviting driven and customer-focused candidates to join our Corporate Sales Team. We provide training and mentorship program to develop you with travel knowledge and customer service skills. You will have great opportunity to network and gain industry knowledge. If you are passionate about travel and willing to learn, we are looking for You!

The ideal individual will possess excellent communication skills in customer relations, be aggressive in targeting new business and exceed established sales goals. You will be a dynamic and resourceful professional who will be able to contribute to the overall success of this business and have the passion to take the Company to the next level.

Key Responsibilities

• Actively source, maintain and generate new leads for the Company relating to corporate travel sales, including the nurturing and maintenance of client relationships
• Keeping abreast of any developments relating to our product offering, conducting thorough travel and business-related research, whether of the industry or our destinations in general or of our competitors and be well-informed of the company's products and services to tailor solutions to meet clients' requirements
• Analysis of customer behaviour to support client acquisition and retention through customer enquiries and feedback
• To provide administrative / operational support to the team when necessary, including tracking and ensure prompt payments, preparation of travel reports, answering phone calls, etc.
• To perform any other function as deemed necessary by your immediate superior or management in relation to your function.

Pre-requisites:

• Preferably Diploma holder with minimum 02 years of related experience in Travel or Airlines industry
• Good verbal and written communication and interpersonal skills
• Customer service orientation. Ability to demonstrate effective listening, verbal, written, negotiation and closing skills. Ability to assess client needs, understand market dynamics and prepare presentations/proposals tailored for individual clients.
• Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint. Knowledge of GDS reservation system, optional.
• Customer focused and good team player with collaborative mindset to drive best outcomes.

This role will see the incumbent responsible for facilitating and supervising daily operations at a store(s) to make sure our beauty advisors work together effectively to generate sales and contribute to shop upkeep. Their duties include communication on inventory orders, scheduling employee shifts and training new employees.

ROLES & RESPONSIBILITIES

• In-charge of overall store day-to-day operations and ensure smooth operations.
• Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.
• Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.
• Assist in store promotional events and campaigns with the corporate team.
• Roster planning.
• Atriums and roadshows supervision and participation.
• Ensure full understanding of changing trade dynamics and development in the retail industry, in order to recommend effective channel & sales strategies that will give the Company a competitive edge.
• Monitor and evaluate the effectiveness of trade promotions and in-store promotions to determine whether these meet the Company' objectives.
• Ad hoc duties as assigned.

Requirements

• Diploma in any discipline.
• At least 3 - 5 years of relevant working experience in health & wellness retail industry. preferably with supervisory experience.
• Good communication and presentation skills.
• Willingness to motivate and be an exemplary leader for the team.
• Demonstrated strong problem-solving skills.

COMPANY DESCRIPTION

The Children and Youth Group (CYG) in The Salvation Army Singapore serves hundreds of vulnerable children and youth yearly. In line with our vision to provide a continuum of care to uplift those in need, our services span from preventive services, foster care and residential services to reunification support services for vulnerable children returning to their natural families after being removed due to safety concerns. We believe that every child is precious and unique and children grow best in families. We also believe in the potential of every child and family to transform and thrive.

RESPONSIBILITIES

About the job

To provide better support for children reunifying to their natural families after staying in foster care or childrens homes as well as preventing children from child protection risks, we started Befrienders for Families (BFF) last year. BFF aims to provide improve child outcomes when they are with their natural families. We work with families with child protection risks and seek to grow and enable befrienders to help such families and children.We are looking for an Asst Senior Social Worker (ASSW) and a Social Worker (SW) to be part of our BFF team.

You will be key in facilitating change and improving lives of our vulnerable children and youth and their families. You will also be instrumental in growing and implementing the BFF programme. You will need to (i) provide excellent professional services to assess, plan and execute interventions for clients through volunteers; (ii) provide supervision to ensure quality of services provided (iii) grow and support our volunteer pool; (iii) ensure safety of the vulnerable children, their families, volunteers and staff through good risk assessment and management; (iv) develop and evaluate the programme.

The Assistant Senior Social Worker will support in providing clinical supervision for youth workers and other groups of staff when needed.

We are looking for someone with a Can Do spirit who is creative in problem solving and with a passion for making a difference vulnerable children and families. You will also need to be experienced in working with clients with child protection risks and have that special ability to connect and inspire volunteers.

Job Responsibilities

• Provide case management to support cases allocated to you, including assessment, case planning, intervention and review.
• Coordinate and facilitate internal case discussions and networking and case conferences with other agencies.
• Build up a strong network with the community to enable access to help for our clients.
• Grow our pool of befrienders to enable the preservation and reunification of children with their families.
• Activate, bridge and support befrienders to enable them to support children and families matched to them.
• Establish close working partnership both internally and with other stakeholders and institutions so as to maximise our community resources and support systems.
• You will support the Manager/Assistant Manager in the development and evaluation of our programmes where needed.
• Enable professional development of your supervisees actively and also contribute to professional development of other staff in TSA when needed through learning needs analysis, developing and providing training, skills coaching and any other means necessary.
• Contribute strategic inputs at a macro level for BFF with the support of the Manager
• For the position of the ASSW, you will be expected to provide supervision to social workers, caseworkers and interns on placements in consultation with the Manager/Assistant Manager to support staff and ensure quality services are provided to clients.

Degree in Social Work from an accredited institution.

Job Requirements

• Experience in working with families who are under child protection preferred.
• Able to activate and mobilise befrienders and community support well for vulnerable families and children.
• For ASSW, at least 5 years experience in SW and with at least 2 years in supervisory capacity and able to inspire befrienders and community partners.
• Great team player!

Core Competencies

• Strong interpersonal and communication skills.
• Social Work practice with vulnerable families and individuals.
• Mobilisation, activation and management of volunteers and befriender resources.
• Case management and casework knowledge and skills.
• Risk assessment and risk management.
• Good report writing skills.
• For ASSW, team management and good supervision skills.

Working Hours

This role will require flexibility to meet the needs of your clients and befrienders in times of timing and location. Under normal circumstances the hours of duty will be as follows:9.30am to 6.30pm - Monday to Friday (inclusive 1 hour lunch break)

Location

The Salvation Army

Children and Youth Group

Gracehaven

Address: 3 Lorong Napiri, Singapore 547548

Youth Development Centre

Address:

65 Kallang Bahru, #01-305. Singapore 330065

Part time Contract Cleaner

Dining Hall

1. Sweeping and mopping of floor
2. Wiping of table tops and lifeskill counter
3. Washing of sink and basins

Kitchen work

1. Washing of pots and pans

2. Sweeping and cleaning of kitchen floor & back of kitchen

3. Cleaning of table tops and equipment

4. Tidy up drawers and pack crockery

5. Flatten cardboard boxes

6. Assist kitchen team in adhoc work

7. Food Preparation – requires NEA certificate (optional)

Toilet upkeep

1. Washing of Dining Hall toilets

Work schedule :

Monday to Friday

10am to 2pm

Per hour flat rate: $16 nett

Responsibilities

• In co-operation with the Marketing Manager, develop a marketing calendar over the medium term and throughout the year.

• Plan and evaluate marketing campaigns via SEM (Google Ads) and Social channels (Facebook, Instagram, Telegram), provide recommendations where necessary to improve ROI.

• Product planning in collaboration with Design & Tech teams to build new products and lead funnels to be deployed on SGCM's network of websites.

• Develop content marketing initiatives together with the Content Specialist, covering social content and SEO content generation.

• Manage Salesforce CRM operations (Email, SMS, App Push) to drive audience engagement & lead generation, with the Marketing Manager.

• Monthly reporting on SGCM’s marketing performance metrics.

Qualifications

· Degree in Marketing / Business / Communications, or related discipline

Requirements

• At least 3 years of experience in digital marketing

• Proven experience in crafting & executing digital marketing campaigns (e.g. Google Ads & Facebook Ads)

• Experience with web analytics (e.g. Google Analytics)

• Experience in crafting user funnels will be a plus.

• Working knowledge of HTML/CSS/JS will be a plus.

• Excellent team management, problem-solving, teamwork and communication skills

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

[What you will be working on]

Resource planning and management
•    Manage a team of budget coordinators to ensure the accurate collation of budget reviews on an annual basis (including start of year, mid-year and year-end budget reviews)
•    Monitor and present regular budget updates to internal stakeholders 
•    Act as the budget manager and point of contact (POC) between corporate divisions (Finance and HR) and the 7 divisions within ALG
•    Oversee budget management, active budget tracking and reviewing across various ALG Fund Codes 
•    Work with stakeholders to ensure compliance with policies, guidelines and standards including clarifications with the relevant parties 
•    Conduct regular reviews of processes to streamline operations for increased efficiency and productivity
•    Conduct reviews of fees and charges and also preparation and submission of annual write-off of the outstanding fees and charges
•    Conduct simple data analysis on budgets, fees and charges
Corporate Support
•    Facilitate and manage ALG events such as team bonding activities and townhalls that promotes staff engagement 
•    Supervise a team of support staff to provide PA support to ALG’s Directors and Principals 
•    Take on secretariat duties for assigned meeting platforms to increase exposure and knowledge of library development.

[What we are looking for]

•    Preferably with 2 to 3 years of working experience in corporate and resource management.
•    Ability to organise and present information clearly with a good command in English (written and spoken).
•    Ability to multi-task, work with details and numbers, meticulous and organised.
•    Proactive and able to work independently or in team settings.
•    Good conceptual, facilitation, communications, and stakeholder management skills; experience in managing relations with partners is welcome
•    Proficient in MS Office.

Work location will be at Geylang East Public Library.

Successful applicant will be appointed on a project contract until 31 Dec 2025.