Requirements
- Minimum Diploma in Business Administration/Marketing/Project Management. Fresh graduates are welcome to apply.
- Good command of English and Traditional/Simplified Chinese in written and verbal.
- Good PC knowledge and familiar with MS Office Suite
- Basic understanding in video games is a bonus
- Able to start work immediately

Job Description
- Be able to work both independently and as part of a team
- Responsible for management of media assets and updating product information on digital platforms.
- Compilation and preparation of digital sales reports.
- Assist with basic English to Traditional/Simplified Chinese translation.
- Assist with QA testing of projects.
- Able to work on multiple projects simultaneously.
- Perform administrative and any other ad hoc duties when assigned.

Key Responsibilities:

• Provide TCM consultation and professional advice to patients
• Provide and advise appropriate medical treatment, acupuncture etc

Requirements:

• Registered with the Traditional Chinese Medicine Practitioners Board of Singapore
• Bilingual
• Must be able to work on Saturdays (half-day)
• Basic computer knowledge

Job Description and Responsibilities :

• Develop and execute ideas from conceptualization for events and exhibitions.

• Work closely with the teams to ensure alignment of design to client's requirements.

• Assist in projects where teamwork is required.

• Ensure that all design work is completed to the highest standard.

• Knowledge of software like 3D Max, sketch-up, Auto-Cad, Photoshop, Illustrator.

• Conduct quality checks fabrication.

• Strong technical knowledge.

• Understanding multimedia technology and the process of researching the latest trends.

Requirements:

• Years of Experience: 2 year - 4 years.

• Career Level: Junior Executive & Senior Executive

• Qualification: Diploma, Advanced/Higher/Graduate Diploma.

Job Responsibilities:

Client Communications Management

• Set SOP for Client Communications (e.g.: service recovery, guidelines for handling customers from different feedback channels, SLA to customer feedback, preparation of FAQ, etc.)
• Reply all customer enquiries and feedback within stipulated timelines via various channels (e.g.: calls, email, live chat, social media, etc.)
• Assist customers with regards to the status of their orders
• Assist customers or operations team to source / locate products
• Use of initiative to identify and follow up sales opportunity with customers
• Maximize cross sales opportunities in all correspondence by suggesting related products to original inquiries
• Work closely with the Order Fulfillment Team, Inventory, IT and Sales & Operations Team on a daily basis
• Prepare Client Communications reports
• Master and well-trained in handling all customer feedback
• Understand and provide support for exchange and returns
• Constantly look out for ways to improve work processes and Client Communication levels
• Constantly drive improvement in processes and Client Communication levels to deliver KPIs
• Stay in trend and knowledgeable for new Client Communication tools (e.g.: chat line) or information
• Require to work in shifts and on weekends and public holidays
• Any other tasks as and when assigned by the Management

Administrative Duties

• Assist ECommerce team in administrative duties
• Prepare weekly/monthly reports on live chat performance, number of compliments, complaints, feedbacks and enquires accordingly to the sources
• Management of the membership and customer feedback database, i.e. data entry of membership details and feedback forms
• Other ad-hoc administrative duties

Job Requirements:

• Minimum Diploma, preferably with at least 1 year of experience in Service Industry
• Good interpersonal and communication skills
• Proficient with Microsoft Office suite and Email
• Knowledge of Salesforce is an advantage
• Client Communications oriented and committed to handling customer grievance
• Proficiency in both written and spoken English, and at least one other language
• Ability to speak mandarin to liaise with Chinese speaking customers
• Ability to speak German, Italian, French to liaise with the UK customers
• Applicants with experience with global returns and exchange procedures will be highly considered
• Fun, vibrant & outgoing personality with great personal style
• Keen sense of fashion and a passion for the fashion industry
• Able to work shift hours, weekends, and public holidays***
• Shift allowance provided

Job description:

• Plan and implement early childhood curriculum to meet the physical, emotional and social, intellectual needs of the young children
• Provide activities, apparatus and equipment to support the various curriculum areas planned for the children
• Set-up a conducive, effective, and healthy learning environment for the children
• Provide a safe and clean learning environment for the care and development of the children in the centre
• Maintain good classroom management
• Shower, feed, change diapers, and toilet train the younger children
• Monitor and ensure sick or recovering children take their medicine
• Supervise and manage the children during both indoors and outdoors activities
• Keep progress report and comprehensive portfolio of each child and provide input on the child's development
• Report suspected abuse case to the Supervisor
• Build good rapport with parents including maintain regular communication with parents via Parents’ Communication Book
• Build and maintain good rapport with colleagues and children
• Ensure all information relating to children and their families are kept confidential
• Ensure confidential information relating to the Centre are kept confidential
• Ensure compliance to audit, accreditation, licensure, etc requirements
• Assist the Centre to meet all applicable statutory licensing regulations
• Review and recommend improvement to work processes and procedures whenever necessary
• Attend staff meetings and write minutes of meeting

Requirements:

• Certificate in Early Childhood Care and Education/ Diploma in Early Childhood Education
• Registered with Early Childhood and Development Agency (ECDA) with an L1/L2 certification
• Preferably with 1-2 years of relevant work experience

About The Role

The Community Intervention Team provides therapy, counselling, assessment, psychoeducation support, and case management for clients with dementia and mental health issues, including their caregivers. The assessment enables the team to create personalised care plans for clients or connect them with more fitting services. Caregivers will receive appropriate assessment and intervention, including support, training, psychoeducation and support groups.

COMIT Team works with clients aged 18 years and above.

Reporting to the Supervisor, HOD works closely with the team to serve clients and caregivers.

· Carry a caseload of clients under Casework and Counselling.

· Provide comprehensive mental health assessment, case management and psychosocial interventions.

· Monitor the progress of clients and work out aftercare plans for clients.

· Conduct group work for clients.

· Conduct community work.

· Plan and organise meaningful outreach and public education on mental health issues

· Collaborate with other agencies/organisations in planning and implementation of programmes

· Monitor trends and issues relating to mental health services and needs of clients and the community

· Network withstakeholders.

· Upkeep proper documentation and other administrative duties.

· Plan, implement and monitor the outreach, care process, referral and follow-up flow for the CREST service

· Document and evaluate programme progress

· Provide basic mental health awareness and information on managing the mental illness and coping strategies

· Provide basic emotional support to clients at-risk of mental health

· Compile and analyse collected data and submit reports as specified

· Other work projects assigned by supervisor/management

Technical Competencies:

- Degree in social work, counselling or any related allied health professional

- IT literate

Core Competencies:

- Good communication and social skills to work with different people
- Pleasant personality
- Team player, yet independent to carry out most functions
- Strong interest in empowering and preserving the dignity of people at-risk or with mental health conditions including dementia

Preferred achievements / characteristics:

- Able to speak dialects will be an advantage

Only short-listed candidates will be contacted for an interview.

Job Scopes:

1. Experienced in Interior Fit-Out / A&A works,
2. Lead and resolve all conflict, manage project documentation, planning, coordinate with sub-contractors,

vendors and liaise with client.
3. Ensure projects deliver on time and with best quality.
4. Understanding of Project Management Procedures and Documentation.
5. Reporting of job progress to management weekly.
6. Cost conscious in management of all activities to increase profitability
7. Attend all project meetings and discussion.

Responsibilities:

1. Assist the Project team in all aspect of project management such as project progress, monitoring, site

supervision, checking of materials and workmanship, control of general workers
2. To carry out coordination and liaisons with all relevant parties.
3. Support Project director to ensure projects are completed on time, within budget, meet all safety standards

and are of highest quality.
4. Responsible for monitoring the daily process and progress at the project site
5. Conduct project site inspection.

Requirements:

1. Related qualification in Interior architecture and decoration3 years of relevant working experience in interior

design fit-out work.
2. Safety Supervisor Certificate or relevant certificate.
3. Good knowledge of Microsoft office skills.
4. Able to work under pressure and meet tight deadline.
5. Possess effective organizational and follow-up skills with emphasis on attention to details.
6. Excellent project & people management skills.
7. Excellent presentation, management and leadership skills.

The Customer Relationship Management Manager will be responsible for the realization of organisation’s total CRM strategy and be the core owner for the implementation of programs and processes to analyse customer needs, drive sales and create an overall positive customer experience.

Job Responsibilities

• Plays the main role of managing the business’s day-to-day consumer relations protocols and CRM segmentation.
• Advance the CRM strategy of the Group via managing internal and external stakeholders. This will include internal strategic coordination with Marketing, Customer Service and E-Commerce teams, as well as management of vendors
• Driving CRM initiatives and overseeing execution of CRM Campaigns
• Structures CRM activities with a view of maximizing KPI improvement, ROI, and business impact.
• Oversees and coordinates the implementation of new CRM tools
• Develop, evaluate, and redesign members’ loyalty program to enhance retention rate
• Working with IT and CRM vendor to manage CRM system and data warehousing
• Lead an efficient and structured processes to maintain a high level data hygiene within the CRM database and communications infrastructure
• Performs consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities.
• Define and manage the overall group’s data management strategy

Job Requirements

• The position of CRM Manager demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.
• At least 5 - 8 years of relevant experience in CRM marketing or management in a fast-paced and highly competitive setting
• Experience in the usage and implementation of CRM tools is a must
• Demonstrated a substantial knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing.
• Knowledge of Salesforce CRM and Marketing Cloud will be a bonus
• A critical and analytical thinker who is able to work well under pressure with minimal supervision
• Good time management skills and the ability in managing multiple priorities are critical
• Strong business and commercial acumen with proven track record of driving exponential sales growth through the effective management of CRM analysis, channels and platforms
• Team player with positive learning attitude
• Pleasant disposition with excellent interpersonal skills

As a Cloud Solution Engineer, you will work closely with in-house Agile Squads on Hybrid cloud implementation in various projects in our modern healthcare IT transformation journey. You will champion all hybrid cloud solution design, setup and monitoring with emphasis on achieving a secure and resilient solution within the hybrid cloud. You may be consulted by different project teams to provide the solution that is robust and secure.

Role and Responsibilities:

· Plan, design, provision and operation of cloud infrastructure services with primary focus on AWS, including both traditional VM based solution and cloud native solution

· Design, provision and operation of infrastructure services to ensure the service is best optimized for the application architecture

· Apply security standards and guidelines for the setup and configuration of cloud infrastructure services

· Involved in the design, setup, configuration and ongoing refinement of the existing and upcoming cloud infrastructure services

· Work closely with other application design office members to review and renew application architecture tech stack, and guidelines of on infra cloud infrastructure services

· Lead the design and development of IaC implementation for both traditional VM based infrastructure, Cloud Native Services such as AWS Lambda, and Container platform such as AWS EKS

· Work with DevSecOps team on the integration of IaC automation within DevSecOps platform

Requirements:

· Degree in Computer Science, Computer Engineering or equivalent

· Minimum 3-5 years of cloud technology implementation of AWS/Azure

· Minimum of 2 years of experience building and releasing infrastructure-as-code (IaC) in controlled environment

· Must have knowledge of containerization technologies for such deployment in either AWS/Azure

· Experience in setup, configuration, and deployment of AWS Cloud native services such as AWS Lambda

· Experience in setup and configuration of application and database health and performance using cloud native services such as Amazon CloudWatch and AWS X-Ray

· Experience in Windows/Linux administration

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Responsibilities:

- Project Management of deployments

- On site visits & surveys before project confirmation

- Coordinate and manages technicians and vendors

- Coordinates procurement with purchasing dept

- Experience in green building (e.g. energy monitoring) deployments

- Keep track of project progress & updates stakeholders

- Propose/validate solutions

Requirements:

- Technical/engineering background and/or experience in Facilities Management / Green Building / Sustainability

- Min 2 to 3 years of relevant experience

- Proficient in MS Excel, MS Word

- Strong interest in new exciting world of IOT

- Experience with chiller and required sensors

Benefits

1. Start your career at a company with presence in over 70 countries !

2. Excellent compensation commensurate with experience and skill

3. Activities to build company culture of camaderie

4. Free transportation to/fro office and home

5. Free lunch in office

6. 5 working days per week

ob Description

• Managing stakeholders, and proposing improvement and solutions to QA-related issues
• Set KPI and direction for the QA team, and lead the team by guiding and coaching
• Implement and ensuring all quality and food safety control processes are in compliance to company’s standard, ISO and local statutory requirement.
• Conduct in house food safety training to production/operation staffs.
• Manage customer complaints by investigating and performing trouble-shooting
• Drive process improvement program to ensure high standard of food safety and quality
• Provide technical advice to support other department when necessary
• Perform QA audit at central kitchen and outlets, and prepare QA reports.
• Monitoring product integrity and conduct product testing for new and regular products
• To support in supplier management program (audit and ingredient approval)
• Manage external inspection and liaise with regulatory agencies
• Perform ad-hoc duties as assigned by management

Requirement

• Diploma / Degree in Food Science / Food Technology or other Science or related disciplines
• Minimum 5 years work experience in QAQC related field in food industry, preferably from food manufacturing/food service/food retail
• Familiar with food regulatory/retail hygiene requirement is an added advantage
• Good knowledge in GMP/HACCP/ GFSI / HALAL, ISO 22000 and Food Safety is preferable
• Familiarity / experience in internal auditing and microbiological testing method is preferred
• Candidates with experience leading team preferred

Job description:

• Plan and implement early childhood curriculum to meet the physical, emotional and social, intellectual needs of the children
• Provide activities, apparatus and equipment to support the various curriculum areas planned for the children
• Set-up a conducive, effective, and healthy learning environment for the children
• Provide a safe and clean learning environment for the care and development of the children in the centre
• Maintain good classroom management
• Shower, feed, change diapers, and toilet train the younger children
• Monitor and ensure sick or recovering children take their medicine
• Supervise and manage the children during both indoors and outdoors activities
• Keep progress report and comprehensive portfolio of each child and provide input on the child’s development
• Build good rapport with parents including maintain regular communication with parents via Parents’ Communication Book
• Build and maintain good rapport with colleagues and children
• Assist the Centre to meet all applicable statutory licensing regulations
• Review and recommend improvement to work processes and procedures whenever necessary

Requirements:

• Diploma in Early Childhood Development & Education or Advanced Certificate in Early Childhood Care & Education (ACECCE) or Advanced Certificate in Early Years (ACEY)
• Certified by Early Childhood and Development Agency (ECDA) at L1 category
• Preferably with 1-2 years of relevant work experience

Chef Responsibilities:

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.

Responsibilities:

• Manage the strategic relationship with key accounts with a long-term perspective as well as grow, develop and expand the market share.
• Lead the sales team by setting individual sales targets and develop achievable action plans.
• Establish sales objectives by forecasting and developing annual sales quota
• Projecting expected sales volume for existing and new products
• Implements sales programmes by developing growth strategies and action plan
• Maintains sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicator and competitors
• Identifying and mapping business strengths and customer needs with increasing client base
• Managing and retaining relationships with customers
• Perform market research to understand the various targeted industries
• Work closely with products and operations team on pricing and space sourcing with carriers & airlines
• Supervise and provide guidance to the sales team by encouraging and leading the team to meet the sales targets
• Align with regional commercial team on targeted market and directions

Requirements:

• At least 5 years’ experience within a similar position in the logistics and freight forwarding industry is preferred
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient & advance in MS Office such as PowerPoint, Excel, Words etc

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

• Understanding and carrying out all tasks given by the Senior Engineer.
• Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.
• Ensuring all expenses stay within the allocated budget.
• Performing regular inspections of equipment and scheduling maintenance or repairs.
• Providing assistance to different staff or engineering teams.
• Inspecting inventory and reporting inconsistencies as well as ordering more materials.
• Producing CAD drawings according to specifications.
• Evaluating all products and processes and ensuring standardization of quality assurance measures.
• Participating in various learning experiences, which may include attending workshops and training sessions.
• Calibrating and troubleshooting equipment as required.

Job Description

• 3-Day Work Week: Thurs, Fri & Sun
• Chauffeur the director and his family around
• Send children to-and-fro from school and enrichment classes
• Run errands as requested by the director and his family
• Ensure safety and comfort of passengers
• Ensure cleanliness, hygiene and maintenance of vehicle at all times
• Abide by all traffic rules and regulations as stated in the Road Traffic Act

Job Requirements

• A valid Class 3 driving license
• At least 2-3 years of driving experience
• Clean driving record
• Proficient at using GPS/ Familiar with Singapore roads
• Able to work flexible hours, including working on weekends/public holidays
• Reporting Location: Serangoon

Responsibilities

• Channel Establish and maintain professional relationship with key personnel in assigned partner accounts;
• Responsible for meeting assigned revenue and GP target in assigned partner accounts;
• Proactively plan joint event with assigned partner accounts to develop new sales and/or new logos;
• Manage opportunities and forecast;
• Manages potential channel conflict; and
• Drives adoption of company programs

Requirements

• Diploma/Degree in Information Technology or equivalent
• Min 3 years channel sales experience in related area.
• Possesses good communication skill and experience in selling with partners and enterprise customers.
• Experience in managing sales pipelines.
• Passionate, proactive, versatile, and self-motivated individual.
• Ability to work as a team.

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative
• CIVIL Engineering graduate
• AUTO CADD knowledgeable at least 1 year experience

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.

As a SCH Corporate Communication Director, you will be responsible for planning, implementing, and evaluating strategies to increase awareness, engagement, and donations for our organization. You will work closely with the Executive Director, the Council of Governors, relevant Committee Member and other staff members to develop and execute communication and fundraising campaigns that align with our mission and vision. You will also oversee the management of our website, social media, email marketing, and media relations.

Some of your main duties will include:

- Conducting research on potential donors, grant opportunities, and best practices in non-profit communication and fundraising.

- Writing (annual report, web content, social medica content) and submitting grant proposals, press releases, brochures, and other communication materials.

- Oversee residents’ newsletter.

- Creating and managing online fundraising platforms and events, such as crowdfunding campaigns, webinars, and auctions.

- Developing and maintaining relationships with donors, sponsors, partners, media outlets, and community stakeholders.

- Monitoring and reporting on the performance and impact of communication and fundraising activities.

- Supervising and mentoring communication and fundraising staff and volunteers.

- Ensure all communication material are in full compliance with SCH Communications Policy.

- Manages staff who are responsible for Governance, HR, Programmes and Volunteer Management.

To be successful in this role, you should have:

- A bachelor's degree in communication, marketing, public relations, or a related field.

- At least 3 years of experience in communication and fundraising for a non-profit organization.

- Excellent written and verbal communication skills in English.

- Proficiency in Microsoft Office, WordPress, Mailchimp, Google Analytics, and other relevant software tools.

- Creativity, initiative, and problem-solving skills.

- A passion for our cause and a commitment to our values.

*Posiotn is open for full-time or part-time candidates.

The scope of work for a call center agent in a limousine and airport transfer company can include the following:

1. Answering customer inquiries: Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

2. Booking and reservation management: Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

3. Customer service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

4. Sales and upselling: Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

5. Handling payment transactions: Processing payments for bookings, verifying credit card information, and providing receipts to customers.

6. Coordinating with drivers and dispatchers: Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

7. Managing customer feedback: Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

8. Maintaining accurate records: Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

9. Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

10. Continuous learning and improvement: Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note :

Must be able to work night shift and weekend .

As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance, customer centricity, and growth in customer base and lifetime value. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

Responsibilities:

Develop and execute CRM and loyalty program strategies:

• Design and implement comprehensive CRM strategies aligned with business goals and objectives.
• Develop customer segmentation models to identify target groups and personalize communication efforts.
• Implement CRM campaigns across various channels (email, SMS, social media, etc.) to drive customer engagement, retention, and loyalty.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Design and implement a customer loyalty program aligned with business objectives and customer needs.
• Develop a clear value proposition and benefits structure to incentivize customer participation and engagement.
• Establish program rules, tiers, and rewards system to drive customer loyalty and retention.
• Implement promotional campaigns to drive customer enrollment and ongoing participation in the loyalty program.

Implement targeted communication strategies and execute loyalty marketing campaigns:

• Develop and execute personalized communication campaigns to nurture customer relationships throughout the customer journey.
• Create compelling content and messaging aligned with customer segments and preferences.
• Collaborate with cross-functional teams to ensure a seamless and rewarding customer experience across touchpoints.
• Continuously evaluate and improve loyalty program processes, procedures, and communications.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize customer segmentation and data insights to tailor loyalty program communications and offers.

CRM Project and system Management :

• Develop project plans, including scope, objectives, deliverables, and timelines for CRM initiatives.
• Coordinate cross-functional teams to ensure successful project execution.
• Monitor project progress, identify risks or issues, and take necessary actions to keep projects on track.
• Conduct regular project meetings and communicate milestones to stakeholders.
• Collaborate with IT teams to evaluate and implement CRM systems.
• Coordinate CRM system integration with other business systems.
• Ensure data requirements and oversee data migration processes.
• Customize CRM systems to meet specific business needs.

User Training and Support:

• Develop and deliver training programs to educate users on CRM system functionalities and best practices.
• Provide ongoing user support, addressing inquiries, troubleshooting issues, and promoting user adoption.
• Collaborate with internal stakeholders to develop and maintain CRM system documentation, user guides, and training materials.

Analyze customer data, program performance and drive insights:

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Identify trends, opportunities, and challenges to enhance customer segmentation and targeting.
• Utilize data-driven insights to develop personalized and relevant communication strategies.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Monitor key loyalty program metrics, such as active member acquisition rate, redemption rate, Program engagement, NPS and Loyalty ROI.
• Identify trends, patterns, and opportunities for program optimization and enhancement.
• Segment customer data to tailor loyalty program offerings and communication strategies.

Requirements:

• Bachelor's degree in marketing, business, or a related field. A master's degree is a plus.
• Proven experience in CRM management, loyalty program management, or a similar role.
• Strong understanding of customer lifecycle, CRM principles, and loyalty program principles.
• Proficiency in CRM platforms, marketing automation tools, and data analytics tools.
• Solid analytical skills with the ability to derive insights from customer data and apply them to CRM and loyalty strategies.
• Experience in customer segmentation, targeted marketing campaigns, and loyalty marketing campaigns.
• A minimum of 8-10 years of experience in CRM within the e-commerce industry is required.
• Excellent communication skills and the ability to create persuasive and engaging content for CRM and loyalty program communications.
• Strong project management and organizational skills to effectively plan and execute CRM and loyalty initiatives.
• Results-oriented mindset with a focus on driving customer engagement, satisfaction, and ROI through CRM and loyalty programs.
• Knowledge of privacy regulations and best practices related to CRM, customer data management, and loyalty program management.