We are looking for Big Data Developers in the vibrant city of Singapore. This is a fantastic opportunity for someone who is passionate about big data and wants to take their career to new heights.

• Minimum of 5 years of experience as a Big Data Developer
• Strong knowledge and experience with Big Data technologies such as Hadoop, Spark, and NoSQL databases
• Proficient in data ingestion, data processing, and data transformation
• Solid understanding of data modeling and database design
• Experience with programming languages like Java, Python, or Scala
• Hands-on experience with cloud platforms like AWS or Azure is a plus
• Excellent problem-solving and analytical skills
• Effective communication and collaboration abilities
• Ability to work independently and in a team environment
• Bachelor's degree in Computer Science or a related field

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

During project phase, lead the application in covering

• Contract Management
• Service Level Management (SLA)
• Service/Change Request Management (scope, schedule, budget, prioritisation)
• Problem and Incident Management (tracking, escalation, closure)
• Audit and Security Services
• Risk Management

 What we are looking for

• Tertiary Education in relevant fields is preferred.
• CITPM (Certified ICT Project Management Programme) or PMP (Project).
• Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles.
• Team player with project management and people management skills.
• Experience in Hardware or Technical refresh project is an added advantage.
• Analytical, conceptualisation and problem-solving skills.
• Results and customer oriented
• Good written, verbal communication, presentation, and negotiation skills
• A solid understanding of how people go through a change and the change process

Responsibilities:

• Lead a group of Production Technicians in the safe and smooth running of the production.
• Assist the Process Engineer to conduct activities and projects to optimize operation during Shift to achieve operational and cost efficiency.
• Troubleshoot plant/equipment/quality issues and recommend countermeasures.
• Monitor and ensure plant equipment integrity and reliability.
• Assist the Process Engineer to support Shift operation by providing suitable operating conditions for stable plant operation and product quality control.
• Train and develop team members

Requirements:

• Degree in Chemical Engineering or its equivalent, preferably with 1 to 2 years of experience in petroleum, chemical or polymer industries.
• Have knowledge of process control and troubleshooting, hands on knowledge of plant equipment and instrumentation.
• Essential prerequisites include good analytical and technical report writing skills, ability to be a team player with leadership, initiative, drive & commitment, able to take pressure and able to communicate well with others.
• This is a shift work position (i.e. Rotating AM and PM shifts, including weekends and Public Holiday) and there will be scheduled off days

Interested candidates can forward their CVs in MS Word format to alex#triton-ai.com

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Develop and leverage constructive relationships within target accounts to gain access to key decision makers and establish coach network
• Client Specific - Conduct continuous review of the customer pipeline to proactively identify potential business opportunities
• Portfolio Refresh - Organize and prepare quarterly review with all sectors to review expiring contracts and leases to formulate potential strategies including RES opportunities
• Strategic Investment - Participate in DHL Supply Chain led annual review of country strategy including providing RES team input on potential upcoming logistics markets
• Define business fit and help shape the pitch story for development experts to identify the best solution and negotiate deals
• Collaborate with logistics Business Developers to review current client’s needs and guide in identifying additional opportunities
• Facilitate awareness/knowledge sharing of the Real Estate Solutions product among internal and external stakeholders
• Conduct research (external market, internal sector teams) on strategically prioritized areas, sectors and target accounts to proactively identify potential areas for business opportunities
• Map and assess stakeholders based on systematic pipeline reviews and knowledge of customer strategies, business changes, etc.
• Collect customer requirements to qualify identified opportunities and develop recommendations on pursuit or cancellation based on financial attractiveness, risk and fit of customer requirements with capabilities/ strategy
• Identify value proposition both for bundled or standalone offerings and high level solution parameters based on customer requirements

Requirements

• 10 years' experience in either Business Development or Sales
• University Degree in Business, Architecture, Engineering or Real Estate related field
• Analytics and project management experience, contracts logistics industry experience and industrial and logistics real estate development/brokerage experience

Roles & Responsibilities

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Job Description

• Candidate with Diploma/Advanced/Higher/Graduate Diploma in Property Development/Real Estate Management or equivalent
• Candidate with relevant working experience in the related field are also welcome to apply

Requirement

• Required Skill(s): Minimum 1 years of Facility or Property Management experience, Knowledge in BMSM Act & regulation and Possess good interpersonal& supervisory skill

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

To provide safe quality nursing care that meets the needs and expectations of the patients according to Ministry of Health guidelines. Responsible to ensure that quality nursing services are rendered.

Job Responsibilities

• Assess patients to identify appropriate nursing interventions
• Administer medications and treatments as prescribed by a physician or according to established policies and protocols
• Monitor, assess, address, document and report symptoms and changes in patients' conditions
• Operate or monitor medical apparatus or equipment

Requirements

• Diploma in nursing
• Registered Nurse with Singapore Nursing Board
• Preferably 3 years of clinical care
• Required to perform shift hours and work on weekends / public holidays
• Have the ability to build teams and network

Sign-On Bonus for Local Nursing Graduates available

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

• Performing different types of massages, beauty treatments, and wellness therapies.
• Communicating with guests during massages to adjust massage techniques as required.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.

Requirements

• Effective communication skills.
• Proven experience working as a spa therapist.
• Able to work on weekends / public holidays

1. Job Description & Requirements

We are seeking experienced candidates to fill our immediate openings:-

Large format & signage Installer (Junior/Senior position)

• Candidates will have the opportunity to learn and explore various industries signage
• Senior Installer may expand the team and be promoted to lead Installer
• Junior candidates have room for promotion to become senior Installer

About us

Established in the year 1987, United Graphic Pte Ltd has been at the forefront of premium colour separation services in Singapore. In the recent years we have expanded/diversified our company directions to include other areas like signage and to provide a one-stop solution to our clients.

Requirements

The very basic requirement for this position is to possess industrial experience in signage installation. Other expenrience includes:

• Knowledge of laser cutter and other printing equipment
• Experience in operating large format printer
• Experience in site installations of wall/glass stickers and lightbox advantage
• Able to communicate with team member and customers
• Preferably with a driving licence
• Hard working and willing to learn and to contribute
• Active team player

For a junior position, candidates will have the opportunity to learn and to upgrade their skills. Candidates are free to learn and to contribute.

Benefits

On top of the basic salary, monthly and yearly incentive will be awarded based on performance, other benefits including medical claim.

Location

We are located near to MOM Bendemeer. Nearest MRT is Boon Keng.

Interested candidates are welcome to send in your resume to

United Graphic Pte Ltd

9, Kallang Place, #04-09

Singapore 339154

Tel: 67457633

Email: [email protected]

Please state your available date to start work

Job Description

• On site management and maintenance of properties
• Day to day operation of all matters relating to maintenance/management of Condo’s facilities and operations
• Administration and management of contracts
• Attending to queries from owners
• Liaising with contractors

Requirements

• Minimum Diploma in Real Estate Management or with years of MA experience
• Knowledge of BMSM Act & other relevant regulations
• Good Negotiation & communication skills

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying!

Job Description:

• Plan and create content for online channels do not limit to social media, microsite, etc
• Develop pages, posts, and applications to appeal to the target audience
• Conduct in-depth social media research to develop various social media content like graphics, videos, and other forms of content to understand the Management needs
• Obtain input from Management Team to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately
• Work independently as well as cooperatively with creative team to meet deadlines, stay within budget, and schedule project implementation based on workload, which may include five or more simultaneous projects
• Create a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop
• Develop concepts by hand or with software, and execute original content by determining the ideal usage of color, text, font style, imagery, and layout
• Examine existing processes, identify flaws, and create solutions that improve design capabilities
• Review final layouts and suggesting improvements when necessary
• Stay up-to-date with new design techniques and software
• Any ad-hoc duties as directed

Job Requirements:

• Candidate must possess at least Diploma in Art / Design / Creative Multimedia / Computer Graphics or equivalent
• Minimum 1 years of relevant working experience, preferably with social media design experience
• Solid knowledge of image editing and digital sketching software, ike Photoshop, Indesign and Adobe Illustrator
• Meticulous, ability to multi-task and work within tight timeline
• Possess positive disposition, independent, resourceful and a team player

Role Overview

OrangeTee is undergoing an exciting transformation as we embark on team expansion and rejuvenate our strategic approach. Positioned as a market leader, we are actively seeking a dynamic Marketing Executive to join our innovative Marketing & Media team.

In this pivotal role, the ideal candidate will be a self-motivated individual eager to contribute and grow within a collaborative team. Reporting to the Marketing Manager, the Marketing Executive will play a key role in shaping and executing comprehensive marketing strategies, overseeing campaigns, and analysing performance metrics.

Key Responsibilities:

Social Media Marketing

• Assist in the strategic management of social media platforms, including TikTok, Instagram, Facebook, LinkedIn, and Youtube.
• Be involved in the process end-to-end, encompassing content creation, scheduling, community management, and performance tracking.
• Act as an in-house visual content creator, using photography and videos as necessary for compelling social media content.

Digital Marketing

• Implement and optimise paid advertising campaigns on platforms such as Google Ads and Meta.
• Collaborate with the Creative team to articulate briefs for producing compelling collaterals that resonate with our target audience.
• Craft engaging and relevant copy, adhering to the Brand’s distinctive tone of voice.
• Monitor and optimise campaigns to ensure predefined objectives are achieved.

Email Marketing

• Spearhead the development and execution of targeted email campaigns, fostering audience engagement.
• Maintain and organise an updated email database.
• Undertake additional tasks and duties as assigned, contributing to the holistic success of the marketing initiatives.

Qualifications and Attributes:

• Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience in digital or social media marketing.
• Strong proficiency in written communication and copywriting.
• Up-to-date with the latest social media platforms and trends.
• Ability to collaborate effectively with cross-functional teams.
• Detail-oriented, with a keen eye for visual aesthetics.
• Self-starter with a proactive approach to learning and thinking outside of the box.

If you are a dynamic marketing professional looking to be part of a transformative journey at OrangeTee, we encourage you to apply and bring your creativity, skills, and passion to our forward-thinking team.

Profile:

The preferable candidate will:

• Hold a degree in Accountancy or similar related qualification from a reputable university
• Will have at least 3 or more years equivalent work experience
• Possess a strong finance reporting skill set
• Be able to assimilate quickly with a meticulous eye for detail
• Be pro-active, well organized, reliable and able to get things done.
• Knowledge of SAP and/or CRM database (Salesforce) advantageous
• Be capable of working independently and appreciate flexible home / office work arrangements

Job description

With support provided where necessary, will be responsible for the following:

• Monthly accounting activities including AR-AP-GL-Billing, full cycle bookkeeping, journal entries, and payments
• Prepare, plan and co-ordinate financial reports – internal and expanded, forecast and budget
• Liaise with external party for collection / deposits
• Prepare quarterly GST reports for submission
• Prepare monthly payroll and CPF submission
• Provide financial analysis and forecast to support business decision making
• Ensure reporting accuracy, completeness, timelines and adherence to internal controls
• Liaise with corporare secretary, external Auditors and Tax Advisors and filing
• Support the execution of HR transactions and related admin tasks
• Work closely with the regional EVP and perform related duties as assigned.

Competitive salary, dynamic environment, fast growing company.

Please email your CV along with a brief letter of interest outlining your suitability for the role to [email protected]

• Play in both competitive and friendly football matches.
• Attend every training session as planned by the coach.
• Be involved in commuity/school and sponsor's event as and when required.
• To follow the club's rules and regulations.
• Work closely with coaches and team-mates.
• At least 3 years playing experience in a highly competitve football league.
• Have good first team experience and excellent football skills.
• No major disciplinary records.
• Maintain a high level of professionalism at all times.

Job Description

Assisting your Project Manager in:

1. Work with drafters on designing fire protection systems for Data Centres/commercial projects

2. Read up and understand code of practices for fire protection installation

3. Coordination of sub contractor’s site installation

4. Attend meetings with main contractors

5. Assist your Project Manager in preparing variation claims

6. Assist your Project Manager in the submission of method statements/project schedules

7. On site survey to provide a costing for customers

8. Quality checks and analysis. Specifically to check on the compliance of installations done by your sub-contractors

Requirements

• Positive attitude
• Class 3 license preferred
• Diploma and Degree graduate without working experience are welcome.

Training and guardian will be provided to assist you for a successful career in this challenging industry.

You will lead a cross-functional team to develop a B2B e-commerce cybersecurity platform with SaaS functionality based on existing in-house solutions.

Responsibilities:

• Familiarize with Ensign’s business domain of cybersecurity and existing in-house tools.
• Guide the outsourced team in the development of a B2B e-commerce platform
• Lead the development of SaaS-flow for existing in-house cybersecurity solutions, to enable them to be accessed via the B2B e-commerce platform.
• Be familiar with both front-end and back-end dev and UIUX design to guide a small development team working on the above project.
• Familiarity with cybersecurity domain is preferred.
• Evaluate potential solutions relating to analytics web applications and make recommendations to solve business problems
• Deploy to and administer cloud-based web application platforms
• Monitor and respond to production issues
• Ability to design and supervise QA / testing for code

Requirements:

• BS/MS in computer science from a reputable university (preferred, or sufficient certifications to demonstrate technical knowledge)
• Minimum 5 - 8 years of experience working on web applications, preferably with SaaS development experience
• Deep knowledge in Javascript as a full-stack dev.
• Preferably some experience working with e-commerce platforms.
• Experience with cloud-native development and deployment
• A creative thinker who understands User Interface design
• Strong awareness of data security, data governance and performance, with an ability to deliver these key non-functional requirements
• Excellent technical skills

Must need to work on Weekends and Public holidays

Must have good proficiency in English, Tamil and Hindi

Daily operations of the kitchen including production, preparation & presentation.

Ensure all items of highest quality at all times.

Efficient management of food costs & wastage.

Maximizing the overall food & beverage department profit.

Quality levels of production including cleanliness, sanitation & hygiene.

Creative menu planning on a timely basis

In-charge of the kitchen

Monitor kitchen flow

Procurement & purchasing

Staffing & timetable

Daily operations of the kitchen including production, preparation & presentation.

Ensure all items of highest quality at all times.

Efficient management of food costs & wastage.

Maximizing the overall food & beverage department profit.

Quality levels of production including cleanliness, sanitation & hygiene

Creative menu planning on a timely basis

Must need to know how to cook the following items

Idli, Dosa, Pongal, Vadai, Poori Masal & Parotta

Fish Molee. Famous in South India

Kerala Karimeen Fry.

Aila Curry.

Prawns Kuzhambu.

Kheema with Coconut Curry

Chicken Roast.

Payyoli Chicken Fry.

Chettinadu Chicken

Crab (Small and Big Size)

Mutton Biriyani

Chicken Biriyani

Egg Biriyani

Prawn Biriyani

hettinad Dry Pepper Chicken,

Chettinad Kozhi Kuzhambu,

Spicy Chettinad Fish Fry Recipe

Chettinad Mutton Chops Kuzhambu Recipe

Chettinad Nandu Varuval Recipe

Thalapakkati Style Chicken Biryani

Mutton Chukka Varuval

Chicken Ghee Roast

Chettinad Chicken Kuzhambu

Small Variety Fish Fry

Boondhi Raita

Boiled Egg

Fruit Custard

Weigh, measure, mix and prep ingredients according to recipes.

Steam, grill, boil, bake or fry meats, fish, vegetables, and other ingredients.

Check food and ingredients for freshness.

Arrange and garnish dishes.

Work well under pressure and within the time limit.

Ensure that kitchen area, equipment and utensils are cleaned.

Help lead and inspire our kitchen staff with the restaurant manager.

NTI-NTU Corporate Laboratory is a collaboration between Nanofilm Technologies International Limited (“Nanofilm”, “NTI”), Nanyang Technological University (“NTU”) and supported by Singapore under RIE2025. The Laboratory’s objective is to propel Innovation and Technologies commercialisation through NTU’s innovation and NTI’s deep technology. NTI-NTU Corporate Laboratory aligns with Singapore’s RIE2025 handbook – which emphasises the nation’s commitment to research and innovation, aiming to drive economic growth and address national challenges.

The Nanyang Technological University NTI-NTU Corporate Laboratory is seeking to hire a Senior Research Fellow. The selected candidate will innovate in semiconductor packaging, focusing on metallization and wafer packaging.

Key Responsibilities:

• Optimize plasma-enhanced metallization, vacuum coating processes, and leading R&D efforts in material science for device performance enhancement.

• Drive the development and implementation of advanced metallization techniques.

• Propose relevant vacuum coating solutions, conducting plasma simulations to refine processes.

• Oversee the transition from experimental designs to scalable solutions.

• Additionally, the role requires preparation and delivery of comprehensive reports to satisfy the stipulations of funding entities and corporate mandates.

Job Requirements:

• Ph.D. in a relevant engineering or science discipline is required.

• At least ten years of specialized post-doctoral experience.

• Expertise in plasma simulations (ANSYS, COMSOL) and a strong track record of research publications and successful grant applications are essential.

• Applicants must demonstrate effective collaboration skills in multidisciplinary settings.

We regret that only shortlisted candidates will be notified.

The School of Electrical and Electronic Engineering (NTU EEE) invites applications for the position of Research Associate. 

The eVTOL Research and Innovation Centre at Nanyang Technological University, Singapore, is looking for a strong candidate in the area of Thermal Management Systems.

Key Responsibilities:

• Lead the design and integration of thermal management systems for eVTOL aircraft, considering the unique challenges of electric propulsion and aerodynamics.

• Develop and implement strategies for efficient heat dissipation from critical components, including electric motors, inverters, and battery systems.

• Conduct thermal analysis and simulation to model and predict heat generation and dissipation within the aircraft systems under various flight conditions.

• Manage suppliers to select appropriate materials for thermal insulation and heat shielding, considering weight, durability, and thermal conductivity.

• Implement thermal barrier solutions to protect batteries from extreme temperatures.

• Develop and conduct lab tests, ground tests and flight tests to validate thermal management system performance under different operational scenarios.

• Generate detailed technical documentation, including specifications, thermal analysis reports, etc.

Job Requirements:

• Master’s degree in Electrical Engineering, Aerospace Engineering, or related field.

• Proven experience in thermal management system design for electric vehicles, aircraft, or similar applications.

• Proficiency in thermal analysis tools and simulation software.

• Knowledge of heat dissipation techniques, fluid dynamics, and thermodynamics.

• Strong problem-solving and analytical skills.

• Fluent English skill is a must.

We regret that only shortlisted candidates will be notified.

Assistant Professor (tenure track) Positions in Ecology

The Asian School of the Environment (ASE, https://www.ntu.edu.sg/ase) at Nanyang Technological University (NTU) Singapore seeks to appoint several Assistant Professors (tenure track) in tropical ecology. We broadly welcome applications across all areas of tropical ecology. This can include, but is not limited to, forest ecology, marine ecology, biodiversity research, conservation ecology, soil ecology, or plant or animal ecology.

Successful candidates should demonstrate the potential to build a world-class research programme and a commitment to education and mentorship of students, and to meaningfully contribute to our ambitions to have societal and environmental impact in Singapore and the surrounding region. They will teach within ASE at both undergraduate and at postgraduate levels. We are particularly interested in candidates who would be interested in teaching introductory-level ecology courses, including statistics.

Applicants must have a PhD in ecology, environmental biology, environmental science, geography, marine science, or in a related field, and show evidence of impactful, independent research in the field of ecology. We will consider a candidate’s past outputs, current research programme, likelihood to obtain future funding support, and potential and enthusiasm to develop their own research leadership in tropical ecology. Past research experience in tropical environments is essential.

ASE is a diverse, interdisciplinary school that integrates geoscience, ecology, and social science in order to examine environmental challenges in Asia and globally. ASE collaborates closely with the Earth Observatory of Singapore, and other schools in NTU’s College of Science, including the School of Biological Sciences. Beyond NTU, ASE researchers can access facilities at the St. John’s Island National Marine Laboratory and the Smithsonian ForestGeo plot in Singapore’s Bukit Timah nature reserve. ASE has state-of-the-art teaching facilities and research laboratories, including experimental growth chambers, chemical and genetic analysis facilities, and general-purpose laboratories.

ASE seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Emoluments and General Terms & Conditions of Service
The commencing salary is competitive and will be commensurate with the candidate's qualifications and experience. The University offers a comprehensive fringe benefit package.

Application Procedure
Applications will be reviewed and shortlisted on an ongoing basis until the positions are filled. Candidates are invited to submit their application packages (cover letter, full CV, research and teaching statements, names and contact details of three referees) through the NTU Career Portal, by clicking the 'APPLY' button.

All applications and materials submitted will be held in strict confidence.

For further enquiries, please contact the Search Committee Chair, Assoc. Prof. Patrick Martin (pmartin@ntu.edu.sg).
 

Your Role

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Head of Operations - Global Customer Services, JAPAC at Palo Alto Networks, the individual will play a crucial role in enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Professional Services, Customer Success and Technical Support teams. The Head of GCS Operations, JAPAC will perform data analysis and provide relevant insights to aid the Vice President of Global Customer Success (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be instrumental in establishing robust operating rigor and feedback mechanisms that inform product improvements and in driving initiatives to maintain high standards across GCS, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, the Director of Operations will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the operating cadence with the company's overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

A Tech Lead with expertise in both software development and DevOps practices. Will play a pivotal role in guiding our development and infrastructure teams, ensuring the successful delivery of software projects while implementing efficient DevOps processes.

If you are passionate about leading teams, driving innovation, and bridging the gap between development and operations, we encourage you to apply. Lead and manage a team of Senior Software Developers and DevOps Engineers, fostering collaboration and high performance Oversee the design and implementation of Continuous Integration (CI) and Continuous Deployment (CD) pipelines automating build, test, and deployment processes Collaborate with cross-functional teams to define and optimize DevOps strategies and workflows.

• Mentor and guide teams in adopting best practices for software development and DevOps, including code quality, security, and scalability.
• Identify and mitigate risks related to software delivery and operations, ensuring compliance with industry standards and regulations
• Collaborate with stakeholders to gather requirements, provide project updates, and address technical challenges.
• Stay up to date with industry trends, emerging technologies, and DevOps practices to drive continuous improvement.
• Lead and participate in the internal hiring process of suitable candidates from the tech industry, inclusive of assessment and decision-making.

To deliver standardized clinical trials laboratory services at the highest operating and financial performance. To ensure superior, analytical performance that exceeds global bio-pharmaceutical sponsors’ expectations (i.e. turnaround time, long-term results ‘consistency within set specifications, lower unit cost). To provide accurate and timely services to investigators to safeguard study subjects’ safety and protocol compliance. The incumbent leads a regional laboratory operation and streamlines current, or develops new, profitable analytical services.

Key Accountabilities:

• Improve regional lab operation productivity (Revenue/FTE), assays unit costs, re-organize workflows and platforms (consolidate, concentrate) to maximize profits (contribution margin) and quality (volume/bench).
• Collaborate with the Global Business Process Owners and staff members of Investigator Services, Project Management, Data Management, IT and Quality Assurance to deliver high quality Laboratory services within required turnaround time and improved operating performance (efficiency, quality, speed, cost and competitiveness).
• Assist in developing new laboratory services and processes to exceed sponsors’ expectations, deploy new assays on time and Key Accountabilities
• Control regional operation for compliance with the company’s global and unique set of quality standards (GxP, CAP, ISO, etc.). Assist in the roll out of new and improved programs. Secure and maintain accreditations recognized by sponsors (CAP, NGSP, etc.).
• Support and work with QA: ensure timely resolution of corrective actions to clients’ and internal audit findings. Implement and follow through preventive actions - amend SOPs, document staff competency and controls staff compliance.
• Ensure analytical QC and proficiency testing programs are performed and corrective actions taken within set time frames.
• Collaborates with subcontracting partner laboratories, external network of laboratory scientists and medical experts, vendors and suppliers supporting laboratory operations and services to maintain/improve service level, ensuring client satisfaction.
• Manage staff performance: set objectives in line with annual plan, perform regular reviews, manage deviations, provide rewards or corrective measures as requested, manage TCE budget within guidelines. Recruit, train and retain highest caliber individuals that meet the requirements for performing the job. Manage poor performers. Ensure on going staff competency in their respective roles.

You will develop and implement tailored strategies and business models in a dynamic international project environment and support our clients to master their challenges. As a Project Manager, you will assume responsibility for one or more projects or lead streams in larger programs and actively participate in business development and acquisition approaches. You directly interact with clients at CXO and management level and guide project teams. From the start, you are considered an entrepreneur in our company. We encourage you to show initiative, think creatively and take responsibility.

The job includes:

• Developing market and growth strategies, optimizing organizational structures and support strategic performance improvement programs, from strategic design to implementation.
• Being a key pillar in our organization and important interface to our clients. while being responsible for project delivery and team guidance.
• Working with our clients (leading global retail and consumer groups across the region), from junior associates to senior stakeholder groups.
• Finalizing and presenting deliverables to the client.
• Mentoring, guiding, coaching and sharing consumer and retail subject matter knowledge with colleagues and wider business.
• Shaping and retaining excellent working relationships with our clients to ensure that project scope is met bringing steady and constant quality in all outputs.