This position assists the restaurant manager to supervise the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observe colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Pre-opening experience preferred.

Competencies

• Extrovert, sociable, and avid ambassador of the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Manager.

Restaurant Profile

Reminiscent of extravagant parties that were once held in The Grand Lobby, the Raffles Afternoon Tea is perfect for chic celebrations or a light repast with friends. Indulge in a luxurious experience in the restored Grand Lobby of the iconic Raffles Singapore. The grandeur of floor-to-ceiling Victorian pillars, bathed in soft daylight streaming through the skylight.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Responsibilities:

• Perform Accounts Receivables functions (Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable).

• Creates invoices according to company practices; submits invoices to customers.

Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.

• Maintain proper files for accounts receivable section, and to assists in audit

• Performing any other duties assigned by management Requirements:

Job Requirements:

• GCE ‘O’ / ‘N’ Level / Diploma / ITE certificate in business / accounting is preferred

• Possess basic accounting knowledge

• Preferably 1 year of relevant experience in Hotel accounts

• Good knowledge of Microsoft Office Excel and Words; able to work independently with minimum supervision and meet deadlines

Only shortlisted candidates will be contacted.

Phillip Nova is one of the leading local broker with founding clearing members of Singapore Exchange Derivatives Trading (SGX-DT). Here in Phillip Nova, we offer a comprehensive range of asset classes from Shares, CFD, Futures & Options, Foreign Exchange and Bullion where investor, professional trader or corporate can choose from an array of electronic trading platforms to suit their investment profile.

We are actively on the hunt for candidate who are self-motivated and keen to build your own business. If you has a strong interest in shares and derivative market and enjoys working in a collaborative team, join us as Financial Sales Associates and be part of our exciting investment team in servicing and providing solutions to customers.

Your portfolio will entails as below:

• Canvass and acquire for potential customers
• Follow up closely with all prospective customers through product recommendations, campaigns and trading system demonstration
• Collaborate with Phillip Nova to actively market the suites of product offerings for on-boarding new customers to grow our market presence
• Maintain strong knowledge of the trading platform features and capabilities in providing educating customers of platform abilities
• Keep abreast of global and economic news in order to provide trading support to customers
• Building and networking with existing customers to provide consultative selling to meet customer's trading needs
• Build and maintain strong customers relationships as well as after-sales service
• Active monitoring of existing customers’ activity to assess their needs and provide required trading support to increase Phillip Nova market share
• Perform risk management of customers' portfolio in ensuring portfolio maintains healthy level

We are looking for:

• Entrepreneurial with a positive outlook and sales driven to build your business
• Result orientated and hungry for success
• Enjoy being in fast track environment
• Enjoy meeting people and providing consultative & investment solutions
• Strong interest in equities, finance and commodity markets

This is a fully commission (full-time) sales role. Shortlisted candidate will receive full sponsorship of CMFAS examination fees, and entitled for attractive training allowances while on mentorship training programme.

You will also be able to obtain additional regulated licenses to provide one stop value-added investment solution to your customers. We will be able to take your career further through as our aspiring mentor being in the mentorship programme. If this portfolio excites you, rewarding remuneration awaits, join us by sending your resume Now!

Application Requirements:

• Minimum Diploma and above preferably in the discipline of finance
• Preferably 1 year of experience in related industry /or with sales experiences of any industry. Candidates without experience are also welcome to apply
• Selected candidates are required to pass CMFAS paper M5, RES1A, RES2A, CM-EIP & CM-SIP
• Applicants currently preparing for the CMFAS Exams are welcome to apply
• Only Singaporean and PR may apply

In Phillip Nova, we don't offer a job we believed our strong partnership will take your portfolio to next level.

Responsibilities:

• Managing service and profitability of the outlet
• Ensure consistent delivery of high service standards of the outlets
• Ensure that all products offered at the outlet are at the highest quality, following predetermined standards, measured through guest satisfaction reviews and competitive surveys, while enforcing strict compliance according to defined procedure.
• Ensure that the outlet is efficient and profitable
• Manpower planning and deployment together with the efficient use of operating equipment.
• Review feedbacks from guests and take proactive steps to improve event handling and customer’s dining experience.
• Monitor the quality and quantity of all food and beverage items served; ensure assets are accounted for with proper inventory management and audit checks.
• Ensure operational budgets and cost controls are adhered to.
• Ensure service excellence for guests.

Requirements

At least 3-years’ experience in a similar capacity

• Candidate must possess at least a Diploma / Advanced / Higher / Graduate Diploma / Professional Degree in Service Management or equivalent.
• Required Skill(s): food & beverage or marketing or sales or HR.
• Oral and written fluency in English
• Proficient safety, hygiene and sanitation knowledge
• Handles staff and guests well
• Commitment to professional values
• Team builder and leader
• Good PR skills and communication skills
• Willing to work extended hours when required

A head chef typically has the following duties and responsibilities:

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• Planning and designing menus for eating establishments
• Calculating costs and liaising with suppliers
• Directing kitchen operations and managing kitchen staff
• Overseeing the food preparation, cooking and cleaning processes
• Delegating tasks and resolving issues as they arise
• Ensuring compliance with hygiene and health and safety regulations
• Liaising with the general manager to ensure operations run smoothly
• Ensuring all ingredients are fresh and meet quality standards

Main Responsibilities

Plan, design, implement and monitor social media marketing campaigns.

Create, curate and manage social media content, including text, audio, visual and multimedia formats.

Engage users with prompt responses, organize competitions, ask questions and cultivate relationships.

Monitor social media trends, including developments in design, applications, strategy and innovation to stay relevant and effective.

Create comprehensive marketing plans to boost brand image, increase customer engagement and improve conversions.

Design, implement and manage social ad campaigns integrated into the company’s strategic marketing plans.

Hire and supervise talented creatives, including Freelance Writers and Graphic Designers, and coordinate their activities to achieve social media campaign objectives.

Track social media campaigns’ key performance metrics to maximize results and report progress to management.

Knowledge, Skills and Experience Needed for the Job

Minimum Bachelor’s degree or equivalent

Three or more years of relevant work experience in social media marketing or related role

Proven knowledge and experience in the fundamentals of classical marketing

In-depth knowledge and application of content marketing theory

Excellent communication skills in both Mandarin and English

Demonstrated understanding of social media platforms (mainly for Chinese platforms such as WeChat, Red, DouYin/TikTok), their unique audiences and how to use them to maximize branding and marketing efforts

Exceptional time management skills and interpersonal relations

In-depth knowledge of analytics software, content management systems and SEO tools

Experience / Skills:

• Degree in Mechnical Engineering (or equivalent qualification) or have a proven track record in the delivery of design projects.
• Minimum 8-10 years of working experience, preferably in consulting environment, with minimum 3 years of working experience in detailed design, design with contractor and onsite experience.
• Relevant experience in mechanical/electrical building services engineering design, including areas such as specification writing, calculations.
• Have knowledge and understanding of engineering practices, techniques and procedures and interfaces with design team and client needs.
• Make reference to regulations, industry standards and good practice in engineering design.
• A track record of having worked on a variety of Building Services designs covering for example, Infrastructure, Education, Healthcare and Commercial projects.
• Experience of seeing conceptual designs through to completion and dealing directly with clients.
• Able to contribute to the fee proposal and determine resources.
• Able to assess staff requirements at each work stage, agreeing these with the Project Manager and be able to manage single disciplinary and multi-disciplinary projects.
• Worked in infrastructure projects, e.g. railway projects will be an added advantage
• Experience in BIM (Revit) will be an added advantage.
• A member of a professional Institution or close to achieving professional engineer status.

Role Responsibilities:

• Contribute to the fee proposal and determine resources.
• Preparation of design report, calculation, drawings, specification, cost estimation and details/ schedules for projects.
• Conduct M&E services site survey
• Lead in the coordination with other disciplines in preparation of design deliveries
• Produce mechanical design from concept to detail design
• Assist Professional Engineer in liaison, preparation and follow up of Authority Submission.
• Work closely with Clients / Architects/ Structural Engineers / Quantity Surveyors, etc.
• Assist Project Manager in up-keeping the project ISO quality documentation and records.
• Prepare outline scheme report/technical content of the design information
• Input to pre-qualification and selection of contractors, respond to tender queries, comment and review tender returns.
• Conduct presentations / workshops on techanical matters.
• Attend tender/client interviews.
• Attend site inspection meetings.
• Ensure the project work complies with the Project Management Plan and Programme.
• Ensure quality, sound and efficient engineering design service being reflected in every project deliverable.
• Conduct design check/review with junior engineers on every project handled.
• Preparation of design report, calculation, drawings, specification, cost estimation and details/ schedules for projects.
• To work closely with junior engineers, provide necessary guidance, training and provide assistance on their technical / professional development at AECOM.

Job Description & Requirements

• Perform quality controls and monitor production KPIs
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Find ways to increase quality of customer service
• Developing new business relationships and maintaining existing ones with suppliers to ensure adequate supply of products
• Researching new product lines and developing new business opportunities for the company
• Negotiating contracts with vendors to ensure that terms are fair for both parties
• Monitoring inventory levels to ensure that products are available when needed
• Ensuring that products are stored properly to eliminate spoilage or damage
• Preparing bids and proposals for potential clients and customers
• Preparing budgets, cash flow forecasts, and other financial reports for management review
• Reviewing sales reports on a regular basis to identify opportunities for inventory turnover or markdowns
• Setting up computerized inventory tracking systems to monitor product sales and inventory levels
• Developing and implementing marketing strategies to promote products and increase sales volume
• Communicate all operating policies and/or issues at department meetings
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Able to do shift work

- Diploma in Accountancy from local polytechnics or degree

- 1 year relevant experience (preferable)

- Able to work independently

Responsibilities:

• First point of contact for walk-in customers in addressing their queries and managing the customer flow as service ambassador at Building Service Centre
• Hand over the System welcome pack and accessories to the residents
• Handling customer's enquiries and feedback and escalate to the relevant parties where needed
• Daily record and status update on residents' feedback
• Payment arrangement for CCS
• Any other duties as assigned

What You’ll Need:

• Prior experience in customer service roles.
• Possesses good communication and customer service skills
• Adaptable and independent to work in a dynamic environment with minimal supervision
• Good attitude and willing to take initiative to respond to customers needs

Interested applicants please send your resume in MS Words format to [email protected] and much appreciated if you could attention it to Steven Tan

Only shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: Tan Eng Foo (Steven) / R2090530

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Summary
You will work as part of a team to provide key operational and administrative support to the dept on the following:

Key Accountabilities / Responsibilities
1. Support and track submission of reports (including medical reports), identify cases of delays and to take timely follow up actions including updating of records in system.
2. Identify and monitor cases that require further reviews, take appropriate actions to identify and expedite cases that have experienced delays or lapses and/or to prevent delays
3. Accurate and timely processing of medical reports and related documents received.
4. Liaise with various internal and external parties for prompt follow up and resolution.
5. Manage cases for cessation and resumption of medical reviews, including managing the notifications.
6. Manage cases that require change of appointments with internal or external agencies
7. Manage cases of requests and appeals, reviewing the background details, engaging the requestor and relevant agencies, prepare submission and make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.
8. Assist to prepare report submissions and updates to management
9. Provide good customer service, respond promptly and appropriately to public queries.

Job Requirements

• Singaporean
• A team player with ability to deliver work in an accurate and timely manner.
• Good communication skills, both written and spoken English
• A quick learner, able to work independently.
• Good with Excel.

Qualification

Diploma graduate with at least 1 year working experience

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Primary Responsibilities

Business Performance

· Prepare periodical department budget & forecast, manage all operational costs within budgets

· Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

· Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

· Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

· Compile and update Standard Operating Procedures for all areas of responsibility periodically

· Ensure that all auditing and reporting standards are conveyed to staff and adhered to

· Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

· Conduct quality control inspections of all areas of the hotel and share results with the team

· Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

· Conduct monthly Staff Meetings and daily briefings with Operational Managers

· Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

· Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

· Interview, select and recruit Housekeeping employees

· Identify and develop team members with potential

· Conduct performance review with the team

· Constantly monitor team members’ appearance, attitude and degree of professionalism

· Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

· Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

· Prepare payroll and gratuity reports

· Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

· Manage organization and cleanliness of departmental areas by conducting weekly walk through

· Perform other duties assigned by the Management

him/

Main Complexity/Critical issues in the Job

· Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets.

Profile

Knowledge and Experience

· Secondary / High school education

· Additional certification(s) from a reputable Hospitality Management school will be an advantage

· Minimum 6 years of Housekeeping experience with 3 years at a management level

· Excellent reading, writing and oral proficiency in English language

· Ability to speak other languages and basic understanding of local languages will be an advantage

· Good working knowledge of MS Excel, Word, & PowerPoint

· High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

· Strong leadership, interpersonal and training skills

· Good communication and customer contact skills

· Results and service oriented with an eye for details

· Ability to multi-task, work well in stressful & high-pressure situations

· A team player & builder

· A motivator & self-starter

· Well-presented and professionally groomed at all times

Roles & Responsibilities:

• This role has been designed to provide fresh graduates an opportunity to explore and experience the different departments within our financial advisory group.
• As a management trainee, you will be rotated around the various departments including marketing, compliance and risk, operations, human resource, sales, and CEO office.

Who we are looking for:

• Fresh graduates in any discipline are welcomed to apply.
• Good command of written and spoken English. Bilingual abilities are a plus.
• Thrives in a fast-paced environment.
• Strong presentation skills with a high personal level of motivation and delivery orientated focus.
• Able to deal with multiple stakeholders across all management levels.

Roles and Responsibilities:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary

Job Requirements

• Possess Diploma in Civil Engineering
• Registered Resident Technical Officer with IES / ACES
• Minimum 3 years experience as RTO in supervision of works similar in nature to major construction works in buildings, civil

About The Company

Our client is an award-winning REITs developer across the APAC region handling some of the world’s most preferred MICE destinations. With its world-class infrastructure and state-of-the-art facilities, they are looking to further develop its capabilities across the region and are seeking a Marketing Communications -Temporary Staff/Intern to join their ever-growing team in Singapore.

Your Future Role

• Support the marketing team in conceptualizing and executing integrated marketing campaigns (both online and offline) to enhance customer growth and qualified leads.
• Work closely with existing partners and deliver key deliverables based on conversion, sales and engagement KPIs
• Perform platform training (Voucher Acceptance, Rewards, Flash Sale etc.) to tenants.
• Provide the marketing team with any adhoc support when necessary.

Requirements

• Currently pursuing/completed a Bachelor's Degree in Business, Marketing, Commerce or equivalent
• Possess good written and oral communication skills
• Ability to work in a fast-aced environment
• Willingness to learn and a committed team player
• Period required: Feb 2024 - Jun 2024 (4 months)

EA Licence: 17C8713

Job scope:

- Admin duties

- Handle email communications

- Preparation of corporate documents

- City trips (government bodies, embassies, notary, banks)
- Sourcing for candidates for our Recruitment agency line

- Initial Interview with potential candidates

- ACRA filings

- Communications with goverment bodies of Singapore

6 hours per day from Monday to Friday

The nearest public transport stations:

Bus station Marshall Lane - 450m (bus 16)

Bus station Before Joo Chiat Place - 140m (bus 33)

Paya Lebar MRT Station - 1500m (green and orange lines)

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDSG LTD is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDSG LTD is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDSG LTD offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Programme Officer contributes actively to the programme needs of MINDS Future Care Planning (FCP) Services under the umbrella of Community-Based Support Services (CSS).  CSS is the dynamic and nimble service delivery arm in MINDS that responds to emerging needs of PWIDs and Caregivers in the community. The programme executive will work in synergy with various direct community services to enhance integration and community living of caregivers and PWIDs in the community.

 He/she will be involved in the planning, coordinating and executing of programme events and activities that suit the needs of families of persons with intellectual and developmental needs. He/she will contribute actively to FCP Services and work with team to ensure the efficient running of FCP programmes which will include working with caregivers on planning for the future, life coaching and life planning. He/she will also assist the team in developing and enhancing MINDS online future planning website (FutureReady by MINDS).

 A proactive thinker, resourceful and responsible team player, he/she works closely with team to raise awareness of future care planning matters, plan programmes and ensure smooth delivery of programme.  He/she will also connect and coordinate with other organisations to execute collaborative, inclusive and client-centric programmes, to manage communications and feedback from stakeholders, and to conduct outreach activities to other organisations and the community.

Information/ intake assessment and life plan development

• To attend to queries and referrals on FCP programme
• To triage and refer client to suitable programmes and services
• To arrange for assessment with clients and caregivers to explore and provide guidance on future planning
• To support the social worker in drawing up individual life plans for client and work with life coaches and caregivers to set goals and plans to achieve the set goals.
• To periodically review the life plan with client and caregiver

Build Stakeholder Relationship

• Manage communications and feedback from caregivers
• Coordinate with internal and external agencies for the execution of events and/or activities
• Develop and support outreach activities to client group/s, other organisations and the community

Programme Management and Administrative Support

• Supports the Manager in coordinating and executing assigned events and/or activities.
• Content creation and/or organising of publicity materials for distribution to key stakeholders
• Support the Manger in the collation of content resources and information and assist in the enhancement of FutureReady toolkit
• Maintain organised records on progress of assigned events and/or activities
• Support and conduct needs assessment with key stakeholders
• Supports the Manager in clerical, administrative, financial and procurement matters

• Diploma holder in any disciple
• Certificate in basic case management will be an advantage

• Relevant Digital literacy and mass communications certificate
• Social Service sector / programme management experience will be an advantage
• Hands on with strong communication and good interpersonal skills with an ability to influence
• Demonstrates understanding of and commitment to MINDS’ core values.
• Analytical and Critical Thinking
• Well organised, attention to details
• Have strong Interest and open attitude towards understanding Persons with Intellectual Disability and their caregiver needs.

Main Responsibilties

1. Develop all promotional materials for using internal resources and external agencies so that potential students, agents etc receive accurate and reliable information on courses

2. Develop and implement communications campaigns with appropriate media to attract enquiries from prospective students and agents. (Advertising, direct mailings, newsletters etc)

3. Develop a reliable and accurate marketing information system (statistics, target market info, competitor research etc) to facilitate strategic decision making for marketing & management purposes.

4. Develop and maintain a database of student, academic and agent contacts to facilitate customer relationship management & direct mailing to recruit prospective students.

5. Represent company at relevant conferences and events and visit overseas agents and clients to promote our courses and recruit students. (China)

6. Managing the marketing & promotions budget to meet the student targets in the most cost-effective manner.

7. Prepare an annual marketing report to facilitate strategic decision making by management.

Planning and Organising

1. Planning marketing and promotions strategies over a 1 – 3 year period and presenting these to management for discussion and agreement.

2. Planning and organising the production of promotional material (print & online) up to one year in advance to ensure that deadlines are met.

3. Planning and execution of communication campaigns for all courses (advertising, direct mailing, CRM) a year in advance to facilitate lead in times of prospective students.

4. Planning, organising and carrying out overseas trips up to a year in advance.

5. Planning the allocation of the annual marketing budget to cover all aspects of the marketing plan that year.

Problem Solving

1. Problem: low student numbers on specific courses. The job holder is responsible for advising other members of the management team of possible solutions and for then implementing them as appropriate.

2. Problem: lack of marketing infrastructure / materials eg information systems. The job holder seeks out possible solutions and implements inline with budget.

Decision Making

1. In general, the job holder identifies and implements key marketing activities as per the marketing strategy. Collaboration is generally sought from the director of the institute on larger projects eg redesign of website, overseas travel.

2. Decides on which publications to advertise in.

3. Decides on allocation of marketing budget inline with marketing strategy.

4. Determines own work load and prioritisation.

Knowledge, Skills and Experience Needed for the Job

- Appropriate first degree.

- Professional qualification in Marketing.

- Wide knowledge and experience of consumer and marketing (China and Singapore education system)

- Project management skills

- Strong communication skills (Chinese and English)

- Strong organisational skills

- Innovative & strong initiative

- Able to travel

- Able to work long hours including weekend.

Marketing Manager Job Responsibilities :

Builds market position by locating, developing, defining, and closing business relationships.

Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

Tracks individual contributors and their accomplishments.

Locates or proposes potential business deals by contacting potential partners.

Discovers and explores business opportunities.

Screens potential business deals by analyzing market strategies, deal requirements, and financials.

Evaluates options and resolves internal priorities.

Recommends equity investments.

Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.

Examines risks and potentials for the business opportunities.

Estimates partners’ needs and goals.

Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.

Protects organization’s value by keeping information confidential.

Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.

Explores opportunities to add value to job accomplishments

Marketing Director Qualifications / Skills:

Closing skills

Accounting Knowledge

Motivation for sales

Prospecting skills

Sales planning

Selling to customer’s needs

Territory management

Marketing knowledge

Presentation skills

High energy level

Meeting sales goals

Professionalism

Able to read and write in Chinese

Willing to go on business trips

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Pre-opening experience preferred.

Competencies

• Extrovert, sociable, and avid ambassador of the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Manager.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Description

• Perform and certify aircraft maintenance duties for various aircraft types
• Read and interpret manufacturers’ and airlines’ maintenance manuals, service bulletins, and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components
• Deliver and oversee aircraft inspections, modifications, maintenance tasks, repairs, within license scope
• Sign-off all tasks performed and comply with Airworthy Release
• Document and record work performed on the aircraft
• Comply with all Aviation Security, Quality, Environmental, Health and Safety (SQEHS) and airworthiness requirements

Job Requirement

• Hold an Aircraft Maintenance Engineer’s License (AMEL) issued by the civil Aviation Authority of Singapore (CAAS) or a foreign equivalent license recognized by CAAS or an FAA A&P certificate or professional licenses relating to aviation.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.

Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

Provides information by collecting, analyzing, and summarizing data and trends.

Protects organization's value by keeping information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes marketing and organization mission by completing related results as needed.

Able to read, write and speak Chinese

Required often flying to China

Able to work long hours

Bachelor / Master’s degree in electrical & Electronic Engineering with at least 4 years of relevant experience in leading successful CMOS IC Test development projects.

• Experience in Advantest 93K tester (should be familiar with SMT 7 & 8) or J750

• Smartest 7 or 8 hands-on experience.

• Multiple years of experience on the V93k platform/J750

• Responsible for preparing the Production Test packages (Hardware and Software), and

• Qualification Test programs

• Ensure Timely transfer of Engineering and Production test packages for Wafersort and Final

• (Packaged) Test to various test sites

• Support SoC Test/Test Program Integrators on day to day debug and analysis as required

• based on schedule Test Program Roadmap

• Support test program buyoff 1st line support as needed inclusive of troubleshooting and

• resolutions

• Strong 93k DC testing experience

• Knowledge on Programming concepts and C/C++, Python, Java/ VBA language – preferred

GENERAL MISSION

The Technician is responsible for the general maintenance and support of staff to ensure efficient operation of the Engineering Department. Responsibilities include the general maintenance of equipment and plant rooms, preventative maintenance, inventory documentation, energy monitoring, purchasing and receiving, and undertaking audits.

DUTIES AND RESPONSIBILITIES:

• Perform electrical, plumbing, carpentry, lock smiting and painting work to maintain municipal buildings.
• Oversee all maintenance and repair of HVAC systems in City buildings.
• Perform routine HVAC system preventative maintenance work; determine HVAC system problems and make recommendations for repair.
• Review and evaluate the quality of HVAC contract vendor work.
• Move and relocate office furniture; make adjustments to desks, chairs and files.
• Oversee roof maintenance program; inspect condition of roofs; clean roof gutters and drains.
• Oversee parking lot light program; install and repair lamps, ballasts and covers.
• Repair locking systems on doors, files, cabinets and lockers.
• Oversee building maintenance contract and service work; process and contract out repair
• requests.
• Travel from site to site; inspect facilities, buildings and grounds for routine maintenance; prioritize repairs and renovations.
• Ensure facilities and buildings are in compliance with Singapore Authority guidelines and safety regulations.
• Participate in the preparation of the building maintenance budget
• Monitor budget expenditures.
• Requisition building maintenance supplies, material and equipment; monitor inventory; load and unload supplies.
• Prepare cost estimates for maintenance activities; maintain maintenance records and files.
• Load and deliver tables and chairs to special events.
• Respond to public inquiries in a courteous manner and provide information within the area of assignment.
• Resolve complaints in an efficient and timely manner.
• Perform related duties as required.

JOB REQUIREMENTS:

• At least 2 years of relevant work experience preferred
• Attained at least a NITEC in Electrical, Mechanical, Aircon Maintenance, or an equivalent vocational qualification
• Knowledge of building mechanical and electrical (M&E) maintenance related technical skills
• Willingness to perform shifts

• Distill abstract business concepts and client needs into refined, elegant creative solutions.
• Take responsibility for the creative vision and the standard of output across team members who work under them.
• Pitch ideas confidently and present their creative vision clearly to clients, as well as communicate in the same manner to members of their creative team.
• Have strong supervisory, people management, and leadership skills in order to lead and inspire, hire, develop, and oversee their creative team.
• Ensure that all of the organization’s or client’s creative output/visuals are consistent with the overall brand.
• Lead multiple projects from conception to completion in accordance with deadlines.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks, and champion new ideas.