Summary of responsibilities

Guest Management

Maintaining professional, clean, and welcoming office facilities for external and internal meetings.

Coordinate desk setups for overseas visitors and new joiners

Administration of all access passes for new joiners and visitors.

Welcoming visitors/ guests and providing refreshments

Organize contractors / vendors appointments

Answer and manage multi-line telephone system

Attend to all courier and dispatch requirements for both incoming as well as outgoing posts

Office Administration

Coordinate bookings of meeting rooms and maintain overall cleanliness of the meeting rooms and reception area.

Maintain supplies of the Office Pantry, corporate stationery and business cards

Ensuring that the pantry area is well stocked and tidy

Liaising with building management on facilities issues as required

Maintaining office documentation & filing of corporate & trade agreements

Assist with organising of office social events, staff engagement activities, training, meetings and events.

Assisting with non-confidential HR paperwork as required

Travel Administration

Assisting with office travel and accommodation arrangements at comparative prices and within the company group policy guidelines

Assisting with the documentation required for visa application for all visitors and staff travelling

Administration of Senior Commercial and management business expenses as required.

Finance Administration

• Prepare and assist with intercompany reconciliations
• Assist with coordinating and sending bunker delivery notes
• Any other ad-hoc duties as assigned.
• Skills and experience

Essential:

Strong attention to detail;

Highly organised;

Uses initiative;

Experience in making travel arrangements;

Resourceful.

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints. Handling of staff roster and schedule.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B and POS knowledge, able to use MS office
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism

As a Chef de Partie/Commis Cook you are responsible for supporting the Head and Sous Chef, delivering consistently high-quality food, handle purchase orders and ensure that items arriving without authorization are not received.

Duties:

• Knowledge of all standard procedures and policies pertaining to food preparation, receiving and storage
• Takes care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the Company.
• Comply with the conditions of the food hygiene policies
• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation technique
• Maintains cleanliness and organization in all work areas
• Consults daily with Sous Chef and Head chef on the daily requirements, functions and any last-minute events.
• Operate and maintain all department equipment and reporting of malfunctioning.
• Checks periodically expiry dates and proper storage of food items in the section.
• Daily feedback and reporting of issues as they arise.
• Guides and trains the subordinates to ensure high motivation and economical working environment.
• Able to estimate the daily production needs, to produce own work in accordance with a deadline and to assist and encourage others in achieving this aim.
• Carry out any other duties as required by management.

Requirements:

• 5.5 day work week

• At least 1 year of experience in similar capacity, preferably in European Cuisine

• Able to work in a fast-paced environment

• Able to multi tasked and committed to the quality of food served

• Excellent working attitude and willing to constantly grow his/her skills

• Able to work on split shift/weekend and public holiday

Job Responsibilities:

1. Manage and maintain products on Amazon (US/Europe), Southeast Asia, and other platforms, including product listing, updates, promotions, and page optimization.
2. Oversee and manage the operations of cross-border e-commerce stores, focusing on traffic acquisition, advertising campaigns, content creation, marketing analysis, and data-driven insights.
3. Develop and execute marketing strategies to improve product rankings and boost sales performance.
4. Ensure compliance with the rules and policies of major cross-border e-commerce platforms.
5. Conduct competitor and market research, analyzing trends and providing actionable insights for business growth.
6. Handle other related tasks as assigned by the company.

Job Requirements:

1. Bachelor's degree or higher.
2. Proven experience in cross-border e-commerce, with expertise in platforms such as Amazon, eBay, TikTok, Lazada, or similar.
3. In-depth knowledge of e-commerce platform rules and significant experience in account management and maintenance.
4. Strong ability to develop sales strategies and adapt to changing market dynamics.
5. Singaporean Citizen or Permanent Resident preferred to meet local hiring requirements.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

This position is for Office of Admissions and Financial Assistance (OAFA).

Main liaison officer for Games-Based Assessment (GBA)

• The staff will assist to work with the vendor to plan and run the games-based assessment (GBA).
• There will be 4 different launch plans for the GBA to cater to different groups of prospective students.
  • Early admissions students to do GBA in January
  • Scholars students to do GBA in March
  • Discovery Day student to do GBA in April
  • Regular admission students to do GBA in April

Handle admissions matters for Computer Science programme and Software Engineering programme.

• The staff will handle the admission matters for the Computer Science programme and Software Engineering programme. This includes:
  • Reviewing each application individually to verify the authenticity and accuracy of applicants' high school results and other relevant details.
  • Setting up and hosting virtual Zoom sessions for CS and SE faculty members to conduct applicant interviews.
  • Ensuring applicants attempt the tests set by SCIS before their interviews.
  • Contacting applicants to inform them of their scholarships outcomes.
  • Contacting applicants to inform them of their interview dates/times.
  • Handling applicants' requests to change programme / appeal their admissions decision.
  • Updating of applications on SMU's applications portal.
  • Handling applicants' queries.

Post admission surveys

Students and parents of students who accepted or rejected SMU admission offers will be invited to do surveys from June to July. To manage the following:

• To update survey questions
• Send survey links and reminders to students and parents
• Manage student helpers making calls to ensure the survey participation percentages reach 75% or higher.
• Work with Qlik Sense team to ensure survey results are ported timely and accurately to the Qlik Sense Survey Analytics dashboard.

To support key outreach events such as the Schools' Learning Journeys to SMU, school fairs or booths in Junior Colleges and Polytechnics, SMU Poly Day, Scholarship Showcase, SMU IB Day and other signature admissions events.

• Diploma or Degree with at least 2 years of work experience.
• Good communication skills and enjoy talking to people.
• Meticulous, with strong administrative skills and the ability to multi-task across different projects.
• Proficient with Office tools such as Microsoft Excel and Microsoft Word.
• Proficient with technology tools such as Zoom, and willing to learn new systems.
• Strong customer service mindset with the ability to respond to different types of personalities.
• Knowledge of and interest in SMU will be an advantage.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description & Requirements

• Deliver lessons in an engaging and dynamic manner, based on our curriculum and pedagogy
• Help students with after school work
• Assist managers with the daily operation
• Engage students and help them realize their potential

Requirements:

• Local or prominent university graduate in English teaching field or relevant fields
• Excellent academic results in primary to secondary English
• Demonstrate passion in education – committed to nurturing the students and makes effort to continually improve yourself
• Dynamic and confident, with an approachable disposition
• Strong communication (both spoken and written) and interpersonal skills
• Required to work on weekends
• Candidates with prior teaching experience are preferred

Job Description & Requirements

• Deliver lessons in an engaging and dynamic manner, based on our curriculum and pedagogy
• Help students with after school work
• Assist managers with the daily operation
• Engage students and help them realize their potential

Requirements:

• Local or prominent university graduate in English teaching field or relevant fields
• Excellent academic results in primary to secondary English
• Demonstrate passion in education – committed to nurturing the students and makes effort to continually improve yourself
• Dynamic and confident, with an approachable disposition
• Strong communication (both spoken and written) and interpersonal skills
• Required to work on weekends
• Candidates with prior teaching experience are preferred

OUR COMPANY IS LOOKING FOR BEAUTY THERAPIST PERFORMING EYE LASH / EYE BROWN WITH AT LEAST 3 YEARS OF WORKING EXPERIENCE. A MONTHLY SALARY OF $3000-$6000

SINGAPORE CITIZEN OR SINGAPORE PR PREFERRED

GOOD COMMUNICATION AND SALES SKILLS AND MUST HAVE TEAM SPIRIT, HAVE THE ABILITY TO DO SALES PERFORMANCE

About Validus

Founded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand and Vietnam.

We’re on a mission to drive financial inclusion and prosperity for small businesses by leveraging data, AI and strategic partnerships to drive growth financing to under-served SMEs. To date, we have disbursed over USD 3.7 billion in loans to small businesses across the region. Validus is backed by top-tier VCs and strategic investors including leading banks from Japan and Korea.

In recognition of our innovation and contribution towards SME lending transformation, Validus has won several notable accolades, including 1st place (Singapore Financial Institution), 1st runner-up (Singapore FinTech), SFF Global Fintech Leader, Top 10 FinTech Leaders Awards, LinkedIn Top 15 Startups in Singapore, and more.

Job Description

● Ensure the smooth and effective running of company IT infrastructure which includes IT assets (laptops, desktops), wifi infrastructure, projectors, display screens, telephone lines etc.

● Perform installation, maintenance, and management of all computer hardware, software, workstation and printers.

● Maintain documentation on IT assets (inventor), subscriptions and licences

● GSuite management, IT contracts management and maintenance

● Housekeeping of asset conditions, asset user assignments

● Handle troubleshooting of IT problems, Gsuite account access and management

● To invoke problem escalation process to next level of support, engage vendors for assets servicing

Job Requirements

● Diploma or degree in Computer Sciences, Information Technology, or a related field

● Strong analytical and troubleshooting skills

● Has initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment

● Good interpersonal skills to interact effectively at all levels

● Good communication skills in English

Job Description:

· Supervise Bored Tunnel Works using Slurry TBM

· Supervise Segment selection, ring building, face pressure, etc

· Carry out statutory duties as site supervisor and to comply with all duties of site supervisor in accordance with the Building Control Act;

· To review all Authority's and Contractor's drawings;

· To review and supervise safety, environmental and health matters;

· To supervise the installation of instrumentation;

· To review, evaluate and assess the monitoring of instrumentation and interpretation of the results

Requirements:

· Diploma or Degree in Civil Engineering;

· Possess at least 3 years of experience in Bored Tunnelling with Slurry TBM;

· Accredited as RTO (Tunnel) by JAC of IES / ACES / TUCSS.

· Willing to work in shifts with long hours

· Any safety related training is preferred

The Role:

This role will execute the sales plan to deliver maximum revenue potential. You will manage the engagement of customers and present the value and impact of our services to prospective customers. You will also be involved in sales forecasting to achieve targets while creating a good customer experience and satisfaction. Reporting to the Head of Sales and Operations, you will be part of a customer-fronting team within an education services company.

Responsibilities:

A. Customer Experience & Engagement:

• Reach out and engage parents and students about our products and services through various communication channels such as telesales, messaging, etc.
• Discover, analyse and identify the customer requirements
• Promptly follow up on lead inquiries and personalise the message to each customer.
• Present the unique value of our services, tailoring them to achieve the needs of the prospective customers
• Provide excellent customer services, resulting in a strong referral or word of mouth

B. Sales Pipeline and Management:

• Involve in developing an individual sales plan to effectively build a pipeline and generate top-line revenue growth
• Work to achieve monthly sales targets as well as track sales goals and results
• Update all sales and follow-up activities in the sales reporting tool efficiently.
• Feedback to the management on ways to optimise lead channels and close the customers.
• Work with marketing to generate content and traffic for our social media channels.

Requirements:

• Bilingual in English and Chinese (Majority of customers are from China).
• Passion for direct sales, telesales, or telemarketing experience, preferably within the education or ed-tech space.
• Experience in developing new opportunities, closing sales, and exceeding the target-driven environment, focusing on B2C customers (e.g. young learners, parents, and their guardians).
• Comfortable with cold-calling, self-sourcing, and following through on leads.
• Demonstrated success in achieving ambitious sales goals.
• You are energetic, hungry for success, and achievement-oriented while being empathetic engaging, and consultative to our customers.
• Poly/Uni Graduates are welcome to apply

The right opportunity awaits the right candidate for the job. Apply today!

Be part of a high-performing start-up culture and Grow with a education services company on the way up!

Our company needs to expand its business in China.

We are looking for a business development manager to work with our Agency.

Business Development Manager Responsibilities:

Develop a growth strategy focused both on financial gain and customer satisfaction;

Planning and overseeing new marketing initiatives;

Arranging business development meetings with prospective clients;

Conduct research to identify new markets and customer needs;

Arrange business meetings with prospective clients;

Promote the company’s services addressing or predicting clients’ objectives;

Prepare service agreement and contracts ensuring adherence to law-established rules and guidelines;

Travel to china for business meeting, contract signing or resolve dispute if necessary;

Process China work visa or work pass for the applicant, including application for permit of stay and also update their address in the China's police station;

Create a corporate media image and conduct advertising on various online platforms

Keep records of sales, revenue, invoices etc;

Provide trustworthy feedback and after-sales support;

Build long-term relationships with new and existing customers;

Develop and train staffs into valuable sales and marketing personnel;

Other job assigned.

Requirements and skills:

-Minimum qualification bachelor's degree, prefer major in business management or marketing;

-Proven working experience as a manager level in sales and marketing, business development or managing related;

-Minimum requirement for the position is have experience in an employment agency/domestic helper agency.

-Experience in customer support is a plus;

-Proficiency in MS Office , eg. Word, Excel, Outlook, and PowerPoint;

-Strong communication skills and IT fluency.

-Proficiency in Speak, Read and Write for Mandarin Chinese, because employee are required to travel to China for document preparation, explanation, signing and also process China work visa and work pass with the Government there in China;

-Knowledge of process china visa/work pass, and deal with relevant authorities in China;

-Communication and negotiation skills;

-Ability to manage complex projects and multi-task;

-Excellent organizational skills;

-Ability to flourish with minimal guidance, be proactive, and handle uncertainty.Time management and planning skills;

-Prefer someone able to drive in China.

-Prefer someone familar with social media advertising/Vlog/video shooting.

We are currently seeking a Part-Time Administrative Assistant for our global client, a renowned leader in the sports entertainment industry. This newly created role will support the Singapore team while working closely with the regional office in Hong Kong. This is a part-time role requiring onsite work half a day each day from Monday to Friday.

Job Description:

• General duties including handling incoming mails and parcels. Greeting guests and inform employees of arriving guests, serving tea.
• Manage administrative duties including office supplies procurement, office notices and repairs, equipment and office maintenance.
• Record update / maintenance (e.g. staff contact list, vendor list, petty cash report, company BR and contracts etc.)
• Handle courier services (e.g. invoicing and custom related issue, etc.)
• Work with building management and vendors (e.g. deep cleaning and carpet cleaning, vendor agreements, contract renewal and invoice processing.)
• Manage admin-related concerns for new hires (e.g. office badges, workstation set up, keys, stationery, etc.)
• Provide administrative support to other regional offices.
• Supervise and coordinate the work with the Part-time cleaning lady from cleaning service provider.
• Support overseas visitors from regional/global office
• Assist with various company events
• Participate in ad-hoc tasks as assigned by his/her direct report.

Required Skills/Knowledge

• 2-3 years of receptionist or office administrative support / experience required.
• English with knowledge on Cantonese will be preferable; Mandarin and/or other regional language a plus.
• Proficient at Microsoft applications (Word, Excel, etc.)
• Resourceful, independent with good organization skills

Be part of our diverse and inclusive team.

Job Responsibilities

• Assist with the preparation and cooking of food to the restaurant specific standards
• Adhere to the cleaning schedule for the kitchen and record action appropriately
• Maintain stock rotation
• Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc.
• Possess knowledge of the full menu, and able to give a detailed description of all dishes
• Work as part of the wider restaurant team
• Adhere to all policies, procedures, standards, specifications, guidelines and training programmes
• Escalate maintenance issues to the relevant parties
• Comply with the restaurant standards with menu specification and all health and safety requirements
• Ensure all passes work efficiently for other members of the team
• Carry out all tasks in a reasonable time frame to ensure the smooth running of the areas
• Comply with food labelling and temperature controls

Job Requirements

• Possess food hygiene and safety certification
• Able to work on rotating shifts, weekends & public holidays
• Demonstrate a full understanding of their role and carries it out in line with their job description
• Work effectively with the rest of the team
• Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources

Salary Range: $2,600 - $2,800

Kindly send your CV to [email protected]

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Prepare the restaurant for opening and closing
• Setting up tables with the correct number of place settings, including crockery, silverware, glasses, and napkin
• Maintain restaurant's overall cleanliness at all times
• Readily stand by at the pass, to pick up dishes which are ready to be presented to the guest
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs
• Refresh the table with finesse once guests have finished their main course
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher and other cleaning duties

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

We are currently looking for a skilled Data Analyst to become an integral part of our team, focusing on the development of data-driven solutions aimed at enriching our customer relationship management (CRM) strategy to drive performance.

• Analyze and interpret large and complex datasets to develop data-driven insights.
• Collaborate with cross-functional teams to identify opportunities for data science solutions to improve our CRM systems and processes.
• Identify opportunities for process optimization, automation, and data-driven decision-making.
• Communicate complex analytical insights and solutions to stakeholders clearly and concisely.
• Build partnership with strategy team to showcase to refine campaign strategy and  efficiencies
• Be the key PIC for insights generation for the assigned market cluster
• Timely delivery of analysis as per aligned timelines

• Develop and execute a comprehensive strategy to drive business growth and market expansion in designated countries

• Ownership of P&L of new business; drive top line revenues while optimizing bottom line expenses

• Work closely with the Product team to understand user journey and develop a product vision

• Drive the Commercial and Ops team to ensure key priorities are met

• Balance high-level strategic thinking with hands-on execution

• Plan and monitor the day-to-day running of business to ensure smooth progress and high achievement across multiple KPIs metrics

• Liaise closely with regional teams and with other markets to understand best practices and tailor it to local needs

​​​​​​​

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company’s overall business objectives
• Improve employee experience, engagement & retention through various initiatives
• Drive and support the development and delivery of cultural change plans and interventions
• Advise and support managers in performance management, employee career development and building of an effective talent pipeline & succession
• Partner with Compensation & Benefits team to regularly review market competitiveness, benefits and reward structures, ensuring equity and competitiveness
• Review HR policies & procedures and workflow processes in line with employment legislation and/or organizational changes to increase efficiency
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements
• Manage employee relations issues, ensuring fair and consistent resolution
• Develop positive working relationships with people through strong inter-personal skills.
• Build trust through assisting key stakeholders in solving people related issues successfully
• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Job Purpose

This role will be responsible for the delivery of advertising sales revenue target across NBCUniversal portfolio. We are looking for someone who demonstrates teamwork, not only by contributing to the team revenue target by hitting their own, but also collecting and sharing market intelligence, creative ideas and knowledge with team peers.

Essential Responsibilities:

• To embody the NBC Universal’s values and act as brand ambassador across market portfolio.
• To consistently deliver executional excellence, digital innovation, and high client servicing in the region.
• Drive and strategically direct the relevant rep relationships in market.
• To identify and deliver new client revenue streams and maximize client retention for NBCUniversal Portfolio.
• To work with the in-house Catalyst team to ensure proposals offer best practice with targeted, bespoke and accountable solutions that demonstrate a clear understanding of the clients’ businesses and advertising/communication needs.  
• To source for new clients and develop new advertising categories to continually improve market share.
• To develop and implement strategic market plans to achieve the sales targets.
• Consistently service client and agency relationships such that NBC Universal are top of mind and on the consideration set for all suitable campaigns.
• To develop and sell creative solutions across TV, digital and events that stand-out from the competition.
• Evangelise the content partnership successes and develop award winning solutions in response to client content needs.
• To manage and limit cost of sale expenditure in client packages.
• To undertake accurate and timely revenue forecasting and reporting as required for NBC Universal Management.
• To manage Salesforce entries, from fielding lead enquiries to pitch & closed/won entries.
• To liaise with Finance & clients, to facilitate billing/invoicing questions.

To work with ASR team on Deal Reviews & contract work.