Title                                                    Product Regional Director
Desired Location                               Singapore / China

Hybrid – Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission 

We are looking for a Product Regional Director to join our fast-growing Product Readiness team. Reporting to our SVP Global Products, you will be supporting the team on business growth in Asia Pacific.

You will have a key focus on understanding customer drivers of demand / need. Assess localization need for products, solutions. Support market expansion in new markets, e.g., Thailand and Vietnam. Support client success with our strategic customers, and engage with domestic and global customers in the region. The role also requires engaging internally with a broad cross-functional team including business development, product, operations, engineering and risk to name a few.

Key responsibilities include, but are not limited to:

-       You have an intellectual, problem-solver and logical mind with the ability to synthesize data, insights, and feedback from multiple sources. You are comfortable in translating abstract ideas and information into concrete short-term and long-term product bets that support Nuvei’s growth.

-       You are a “roll up your sleeves” leader who can work with product, development and customer teams to define what is required to deliver the product commercially.

-       You are known by internal and external stakeholders as collaborative and inspirational. You foster strong relationships and alignment across different stakeholders within and outside the organization

You will be a high-impact individual contributor whose responsibilities will include, but not be limited to:

-       Make use of our payments infrastructure to improve the performance of existing product suite, while evaluating any new products, platforms that prove to have incremental value (bias towards significant differentiation)

-       Seek out innovation in the merchants services domain by considering consumer’s needs, relevant regulatory and technological trends that could influence Nuvei’s approach to payments in the short-term vs. the long-term (social gaming, x-border transfers)

-       Build a framework for what is commercially ready – beyond development to be ready for market. 

Qualifications include, but are not limited to:

-       5+ years of experience in Product Management (B2B or B2C)

-       Knowledge of payments technologies (e.g. network tokens, PINless, Faster Payments, ACH, etc.) is a plus

-       Highly analytical with the ability to use data to make decisions

-       Strong verbal and written communication skills

-       Impeccable judgment and integrity

-       Ability to juggle multiple critical tasks simultaneously

-       Bachelor's degree, MBA a plus

-       Willingness to travel as needed, globally

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

·       Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei’s growth

·       2.5 additional days of annual leave a quarter, if company hit quarterly targets

·       Private Medical Insurance 

Working Language

·       English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: IDM Role Analyst

Job Requisition Number: JR27928

Job Level: 3 - 5 years of relevant experience (L2)

Location: Singapore

Key Skills: RBAC, OIM, SOD

Key Responsibilities

• Understand the business application and perform application onboarding in OIM (Oracle Identity Manager).

• Understand the user management of target applications and develop Roles and Policies.

• Perform impact analysis before creating Roles and highlight to team leads or supervisors if issues observed

• collaborate with department coordinators and implement segregation of duty (SOD) rules

• Work with Certification Admin team and provide assistance to schedule Annual Recertification campaign

• Responsible for collecting the certification feedbacks

• Respond to user queries with in an SLA of 2 days

• Understand each department’s Role & Access provisioning processes,

• Perform Reconciliation against the Identity Management system, with the help of custom scripts,

• Work with stakeholders to prioritize business and information they needs

• Maintains a High level of quality and productivity per UOB standards

• Comfortable working independently with minimal supervision

Key Requirements

• 3 to 5 years of experience in ID administration, RBAC (Role Based Access Control), and Role Mining is added advantage

• Knowledge in OIM Application On boarding.

• Knowledge on Segregation of duty (SOD) concepts

• Strong Analytical skills

• Comprehensive knowledge in Access Management

• Strong verbal and written skills

• Excellent computational ability

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

• Data entry of accounts using quickbooks software with bank statements
• Tally and check payment received and create invoices
• Filling of invoices and documents
• Manage Directors schedule
• Prepare payroll and HR
• Manage office
• Quaterly Gst preparing
• Apply for Grants

Job Description

• Lead the team to ensure standards and procedures are applied in daily operations.
• Responsible for the operation and administration of Housekeeping and Linen Room.
• Ensure the cleanliness and maintenance of all guest rooms and public areas/ facilities.
• Control and monitor housekeeping inventory and supplies.
• Attend to guest requests and resolve guest complaints when necessary.
• Oversee quality and performance of outsourced / contract services and employees.
• Implement training/ development plans for staff.
• Periodic inspections of guest rooms and public areas.
• Prepare and submit daily/ monthly reports and data for management update and decision making.
• Any other duties as assigned.

Job Requirements

• Preferably Diploma/ Degree/ Professional Qualifications in Hotel Management.
• Min 6 – 8 years of housekeeping experience inclusive of 2 – 3 years in an executive position.
• Possess strong analytical and problem resolution skills.
• Ability to handle multiple tasks under time and resource pressure.
• Self-motivated individual with excellent interpersonal, oral and written communication skills.
• Excellent team player with time management skills.
• Able to manage priorities and deadlines.

Please refer to our website https://www.relcih.com.sg/ for more information on the Company.

Interested candidate please send your resume to [email protected] or contact HR @ 9149 3159 to make an appointment.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities

• Application Management Delivery, Transition Management, SME for performance tuning and Ops Management, Client Stakeholder Management, Upkeep of System to the expectation of the client without any issues which will help in their day- to - day business process. Documentum Applciation Management. Maintain and Implementation services for our client across various locations. Deep dive into ticket analysis to ensure they are self-healing as some instances require robust processes in root cause analysis.
• Provide the support of SAP FICO, with strong understanding of SAP-PS, and good knowledge on Documentum and HR interfaces. Good Knowledge of EPCI business model which would help in designing of software integration. Also this resource should play the role of Service management to client taking care of the delivery, contractual discussions, invoicing, processes, sales etc.

Skills & Qualifications

SAP Skills: SAP FICO, SEM Business Frame work Architect, PS functional design to deploy, SAP BOBJ Reporting, Inputs SAP Security Functional to help in SOD, Integration with Documentum Repository, Cats Timesheet Recording using Fiori and SAP.

Non - SAP Skills : Documentum Content Management, BOX integration, Promotheus, Lumira Reporting, Documentum Capital Projects, AMOS Integration.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

Royal Ocean Marine, a reputed headhunting maritime company, is currently seeking a motivated and detail-oriented Credit Controller to join our client's finance team. In this role, you will be responsible for ensuring timely payments from clients and maintaining strong customer relationships. This is an excellent opportunity to contribute to the financial success of the company.

Responsibilities:

• Manage a portfolio of customer accounts and ensure timely payment collection
• Monitor and review customer credit limits
• Investigate and resolve payment discrepancies and disputes
• Send reminders and follow up with customers on outstanding balances
• Prepare and maintain accurate records of customer interactions and payment statuses
• Collaborate with internal teams to resolve any billing or payment-related issues
• Identify and escalate potential credit risks to management
• Prepare regular reports on accounts receivable and collections activity

• Minimum Degree / Diploma in Finance, Accounting, Business or any related discipline
• Minimum 5 years of relevant working experience
• Strong knowledge of credit control processes and best practices
• Excellent communication and negotiation skills
• Ability to build and maintain strong relationships with customers
• Attention to detail and ability to accurately analyze data
• Proficient in using accounting software and MS Office, especially Excel
• Strong organizational and time management skills

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Marketing Analyst

This role will support our client, one of the most prominent Technology players globally, in delivering and unlocking insights about their leading e-commerce and hardware business across owned and operated channels and making that information internally accessible in a valuable and compliant manner. Your knowledge of e-commerce, communication skills, and analytical abilities will play a key part in shaping how new and existing businesses grow!

You’re a data-driven storyteller and marketer! You have an excellent eye for details and anticipate how decisions are made. You don’t stop with numbers and graphs but can translate numbers into actionable business insights and recommendations. You can captivate a range of multi-level stakeholders to bring positive shifts in understanding how users engage with the e-commerce site and carve out visions for growth. 

This role will allow you to work cross-functionally with our client’s broader sales, marketing, global analytics and support teams to help you gain the necessary insights to provide the elemental analysis for the projects and campaigns. You’ll be constantly exposed to new ideas and frameworks while you work on different projects alongside your team, challenging you to always stay at the top of your game! 

Role:

• Responsible for reporting and data analysis for business-as-usual and specific campaigns/features for D2C channel in APAC
• Build and maintain the data pipelines for marketing infrastructure to assure 100% data accuracy 
• Build dashboards for strategic business areas to monitor progress and performance while tracking macro-trends & competitive trends in e-commerce in the region 
• Build and maintain  processes/tools to automate and for easy accessibility of data when required 
• Assist the team with the experimentation marketing analytics design. campaign measurement and the implementation of A/B testing for the region
• Over time, beyond data and insights, you’re expected to support formulating brand, product, communications, language, creative and messaging suggestions, objectives and strategies. 
• Handle ad hoc data requests and analysis requests
• Driven by an entrepreneurial environment, taking advantage of new technologies and data sources to create unique and exciting ways to understand users in e-commerce

You:

• BA/BS degree. In place of a degree, relevant skills or equivalent experience
• 4+ years of data analytics experience in a sales or marketing function for an e-commerce or technology company
• Passionate about all things data, and ability to digest complex data and storytelling
• Organise data findings and synthesise them with business results to form high-level business recommendations
• Skills in Python and SQL are highly desirable for the role in addition to other analytics tools
• An understanding of SEO, SEM, and sales funnel metrics is advantageous
• Knowledge of web and app attribution is a strong plus
• Knowledge of Google Data Studio and Excel Pivot table is a plus
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support the projects spanning across JAPAC

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Permanent position with variable bonus
• Candidates with no experience are welcome
• Opportunities to travel abroad for business purposes
• Effectively bilingual in English and Mandarin due to business needs. Other spoken language is an added advantage

Roles & Responsibilities:

• Handle existing customers’ account and look for new customers
• Handling enquiry, negotiating price, preparing quotation, order and delivery
• Support distributors in market development, products knowledge and commercial requirement
• To review the distributor’s performance periodically and make recommendations for sales improvements and distributors’ motivation
• Participate or visit trade fairs worldwide
• Identifying & generating new business opportunities within assigned territory
• Visit clients of existing markets and potential customers in new market
• Working closely with IP Lawyer and Clients for taking action against infringer of company’s trademarks and products
• Perform any other duties or ad hoc projects assigned

• Degree Holder in Marketing / Business
• Travelling required
• Resourceful, meticulous and independent
• Energetic with high level of initiative and dedication
• Possess good communication and strong analytical skills
• Effectively bilingual in English and Mandarin. Other spoken language is an added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Opportunities to travel abroad for business purposes

Job Summary:
We are seeking a passion for teaching Chinese language teacher to join our team of educators.

职位摘要：
我们正在寻找一位对教学充满热情的中文语言教师加入我们的教育团队。

As a freelance academic Chinese language teacher, you will be responsible for delivering engaging and effective lessons to students of all levels, assessing student progress, and contributing to the ongoing development of the Chinese language curriculum.

作为一名自由职业的中文语言教师，您将负责为各个水平的学生提供引人入胜且有效的课程，评估学生的进展，并为中文语言课程的持续发展做出贡献。

Responsibilities:

• Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
• Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
• Collaborate with colleagues to develop and implement effective Chinese language curriculum, including lesson plans, assessments, and materials.
• Participate in professional development activities to continuously improve teaching skills and knowledge of Chinese language pedagogy.
• Maintain accurate and up-to-date records of student progress, attendance, and grades.
• Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.

责任:

• 制定并传授各个水平的高质量课程，利用各种教学策略和资源以满足不同的学生需求。
• 通过一系列方法评估学生的进展，包括形成性和总结性评估，并根据需要向学生及其家庭提供反馈。
• 与同事合作制定并实施有效的中文语言课程，包括教案、评估和教材。
• 参与专业发展活动，不断提高教学技能和对中文语言教学法的了解。
• 维护准确且及时的学生进展、考勤和成绩记录。
• 定期与学生、家庭和同事沟通，营造积极的学习环境，促进学生成功。

Requirements & Qualifications:

• Experience is preferred, but newcomers are also welcome.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
• Fluency in Chinese with excellent written and verbal communication skills.

要求与资格：

• 经验者优先，欢迎新人加入。
• 良好的沟通和人际交往能力，能够与学生、家庭和同事建立积极的关系。
• 流利中文，具有优秀的书面和口头沟通技巧。

Job Highlights：

• Comprehensive training provided
• Walking Distance to MRT Station & Good Working Environment

职位亮点：

• 提供全面培训
• 步行即可到达地铁站，良好的工作环境

The dentist will work in a highly efficient team and be involved in diagnosing and treating problems concerning patient's teeth and gums. You will work with your colleagues, including hygienists and dental specialists to provide regular checkups and cleanings , fillings, root canal treatment, oral surgery and preferably braces.

Brainlabs is a wildly successful business because we have a remarkable bunch of Brainlabbers.

We’re not cloned in a laboratory – as the name might suggest. In fact we’re a diverse group of over 800 people located across the world. The vital DNA we all have in common is a commitment to doing our best work in an environment designed to help us to do just that.

We are committed to our culture (codified in this document) and are looking for people to join Brainlabs who believe in it too. In return, we pledge to make Brainlabs a place for you to:

1. Do the best work of your career
2. Work with positive people in a collaborative culture
3. Be part of building the global agency of the future

About the role

Sounds good right? Ok, let’s move onto some more info about the role. First, the basics:

Role type: Permanent

Team: Client Services

Reporting to: Client Partner

Estimated Start: February 2024

Location: Singapore (Hybrid role in office)

About the role:

As Account Director you will be responsible for overseeing a growing collective of key influencer marketing accounts whilst managing and developing junior team members. You’ll lead on client strategy and high stake campaigns within your pod; building longer term roadmaps for clients and repeat business based on successful campaign strategy. But this is importantly also a role to inspire the team, we want to empower the team to own their role, responsibilities, and impact positive change.

Responsibilities:

• Confidently represent Brainlabs’ Influencer product in new business pitches / cross-sells
  • Collaborating with our regional and product specialists to develop proactive proposals, insights pieces, and strategies - with a view to increasing client success and client retention
• Own influencer marketing strategy in the region and for clients
• Client growth; grow, expand and leverage client relationships. Be a true partner to Brainlabs’ clients business. Lead and develop a growing team of higher performing Influencer Marketers
• Take an active role in developing and evolving Brainlabs’ influencer solutions in APAC, in collaboration with Brainlabs’ global product experts.
• Be a radiator for the Influencer product in APAC

Our ideal candidate will have:

• Experience developing bespoke marketing and client strategies
• Outstanding knowledge of the social media and influencer landscape with a focus on innovation. A true social audience expert, with experience setting creative direction
• Strong commercial acumen, with experience selling into and building relationships with clients
• Be a natural problem solver who can identify and action opportunities for growth and has the ability to generate compelling creative solutions for our clients
• Experience nurturing a high performing team

How you’ll know you’re doing it right

• You will be evaluated based on how you live our Culture Code in addition to your work in campaign optimisation, idea-sharing, and client satisfaction!
• Key metrics of success for this role include:
  • Growing client adoption of influencer campaigns
  • Being a figurehead for Brainlabs’ influencer product both inside and outside the agency
  • Growing the influencer team
  • Having fun while you’re doing it!

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

The incumbent will be working closely with HR team, to be involved in the recruitment and other human resources activities.

Candidate can look forward to kick start a HR career through this with:

• In-depth knowledge on recruitment process
• Increase in HR generalist knowledge, abilities and skills

Responsibilities:

• Assist in the end-to-end recruitment process
• Assist in the administration and execution of HR functions and processes assigned e.g. recruitment, orientation, processing of new appointments, contract renewals, exit management, performance management, administration of leave, employee benefits, compensation, awards, communication and staff wellness programmes, etc.
• Organize files, printing, perform data entry and maintain accurate records
• Interaction with stakeholders internally and externally of the organization
• Manage end-to-end training administration processes including tracking attendances, event management, sending email reminders to employees who have yet to complete their required training hours, preparing of training reports, and agreements.
• Tracking and collation of Feedbacks in different platforms
• Audit – Maintain a secured archival to support annual and ad-hoc audit exercises.
• Other works or adhoc projects as and when assigned.

Requirements:

• Strong initiative with the ability to work independently with minimal supervision
• Proficient with basic Microsoft Office applications
• Possess good communication and interpersonal skills
• Well-organized, meticulous, able to multi-task
• Positive attitude, high energy and willing to learn

This is a contract position attached to a CC managing the holistic activities programme for children from low-income families. Location: Central (Nearest MRT: Chinatown)

Duration: 1 year

Job Scope

-Work with other agencies and partners on developing new programmes for the students

-Lead a small team to oversee the smooth operation of the Centre

-Handle and follow up with any ad-hoc tasks as assigned

Requirements

-Diploma or Degree

-Able to work shifts including on weekends

-Have similar work experience or interest to work with youngsters

Working Hours

Monday to Sunday: 4 weekdays and 1 weekend, either Saturday or Sunday (5 day work week)

AM shift: 9am to 6pm

PM shift: 1pm to 10pm

Salary: $3,000 to $5,000 monthly

To Apply:

WhatsApp resume: 8023-1992

Email resume to: [email protected]

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

1. Create a comprehensive sales and business development plan to increase Sniper Digital's revenue.
2. Incorporate active prospecting, lead qualification, meetings and customised proposals to demonstrate Sniper Digital's creative and design expertise.
3. Cultivate lasting relationships with clients, internal teams and partners.
4. Oversee the entire sales process, lead generation, contract preparation, negotiation and closure while maintaining records of all sales activities and ensuring favourable contract terms.
5. Work closely with Sniper Digital's creative team to transform client needs into creative design concepts, insights and recommendations.
6. Facilitate smooth collaboration between client, creative team and production team; contribute innovative ideas during brainstorming sessions, and work with the internal team to ensure timely and cost-effective execution.
7. Create sales forecasts and revenue projections, and deliver regular sales reports.
8. Continuously engage in market research to stay updated on industry trends, emerging technologies and potential opportunities.
9. Act as a representative for Sniper Digital at industry events, trade shows, conferences to broaden network of potential clients and partners.
10. Maintain organised documentations, proposals, quotations and client communications.

• Minimum 2 years sales or business development experience
• Experience with design or ad agency preferably but not required
• Strong communication and presentation skills

• Basic salary commensurate to experience
• Above industry sales commission

We are seeking a talented and experienced Salesforce Administrator based in Singapore City. You will be responsible for the configuration, maintenance, and enhancement of our Salesforce platform.

• Prior experience as a Salesforce Administrator, with a solid understanding of Salesforce administration and configuration.
• Working knowledge of Salesforce tools and functionalities, including data management, workflow automation, and reporting.
• Strong problem-solving and analytical skills, with the ability to assess complex business requirements and provide innovative solutions using Salesforce.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Ability to work independently and manage multiple projects simultaneously.
• Salesforce certification (e.g., Salesforce Certified Administrator) is a plus, but not required.

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

• Diploma from a recognised institution

• Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

About Javelin

Javelin is a leading commodities trading and investment firm with offices in London, New York, Singapore, India, Switzerland, Melbourne and Poland. We operate across 50 countries on six continents, trading more than 20 different commodities including energy, metals, dry bulk, ocean freight and renewable technologies.

Our objective is to provide certainty and stability for our clients in an increasingly volatile sector, assisting them with financing, logistics and green solutions.  Our success stems from a strategy of promoting deep, long-term relationships all along the commodity supply chain. Javelin is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams, and locations to generate the best ideas. Discover more at http://www.javelincommodities.com/.

The Role 

The Operations team at Javelin manages the reconciliation, confirmation and settlement of commodity products within Javelin. Working with the Logistics team and traders, Operations ensure that risk is captured accurately, and the full lifecycle of the trade is supported effectively.

As the business continues to expand and grow, we are looking for a Documentation Specialist (Associate or VP level depending on experience) to join the Operations team. Dynamic and always challenging, this role will complement the responsibilities of the other team members and work as part of the team to achieve the Operation Group’s objectives.

Key Responsibilities Include:

•  T+1 Trade checkouts
• Drafting, reviewing and signing physical and financial contracts for various commodities
• Liaising with Trading/Logistics team to resolve queries and discrepancies
• Maintenance of Confirm reporting database
• Reconciling OTC and Exchange Traded positions
• Documenting processes and procedures
• Project Management

• We are looking for a self-motivated, proactive candidate with 4+ years’ experience in Commodities Operations.
• A strong work ethic is required to help drive the team forward and push for technology-based solutions.
• Demonstrable organizational skills
• Clear communication skills, both written and verbal
• Ability to manage and prioritise workload and judge priority and urgency of requests and issues
• Excellent attention to detail

• Annual discretionary bonus
• 25 days holiday
• CPF pension scheme
• Private medical scheme
• Life insurance

The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.

Primary Responsibilities

Food & Beverage Service

• Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
• Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
• Supports review simulation processes and update evaluation criteria for a smooth operation.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Has extensive knowledge of our food & beverage menus.
• Takes orders and is able to confidently offer different menu options and advice.
• Remembers a guest’s preferences to extend a personalised service.
• Takes guest’s food & beverage orders accurately and assures correct input into the Point of Sale system.
• Ability to anticipate a guest’s needs.
• Verifies guest satisfaction with each table during service.
• Serves food and drinks in a timely and efficient manner.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
• Delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with them.
• Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect and also the outlet’s values.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Actively engages in upselling and adds value.
• Ensures outlet hygiene is kept to Raffles Hotel Singapore and HACCP standards.

Overseeing Daily Operations and Achieving Targets

• Maintains the quality and consistency of the beverage program and service within the outlet.
• Able to monitor an operating par stock of OS&E and beverage.
• Adheres to outlets recipes in Material Control.
• Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
• Ensures the outlet and related areas are kept to HACCP and hygiene standards.
• Ensures cleanliness and appearance of the outlet and related areas at all times.
• Supports Raffles Hotel Singapore beverage programs through Public Relations, media and industry outreach.

Provide a Leading and Consistent Guest Experience

• Promotes sales through direct guest contact.
• Constantly obtains guest feedback during operation to ensure satisfaction.
• Assists in building a loyal following and return guest database.
• Handles guest complaints and comments competently and swiftly.
• Delivers an exceptional guest experience in accordance with MOQ, Forbes and LQA Standards.
• Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

• Displays cultural affinity and shows empathy to all team members.
• Observes a colleague’s individual performance, grooming and punctuality.
• Assists in recruitment and to induct and train new colleagues.
• Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Able to confidently answer all questions and feedback regarding Raffles Hotel Singapore and respective Food and Beverage outlet.
• Makes recommendations to the Management regarding other potential sources of revenue.
• Implements appropriate and effective measures to improve cost control of expenses and labour.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Responsible to arrange training for all colleagues in line with established training requirements.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Assists and guides the departmental orientation of new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures.
• Follows NEA hygiene rules and regulations are met and achieve.

This growth oriented position will have the primary responsibility of providing the full range of fund administration services to private equity and hybrid funds. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:
• Preparation and Review of Net Asset Value calculation and reportings
• Coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Preparation and review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Assist team manager to manage the day to day operations
• Participate in company and client initiatives outside of normal deliverables and responsibilities
• Perform other duties as assigned and incidental to the work described above

• Collaborates effectively with both client and internal teams across Southeast Asia and India to identify specific client needs, business outcomes, and priorities that can be achieved or supported by data-driven marketing products and services developed by the data, tech and tools team.
• Converts the desired business outcomes and priorities into high potential use cases for increased data maturity, crafting client-facing proposals for use case implementation, including scope, feasibility, dependencies, and roadmaps.
• Operates as a 'data translator' - liaising with non-data experts in the wider teams to connect their priority outcomes to the art of the possible, in a way that enables client understanding of the value add from data, tech and tools.
• Develops an expert understanding of the current and potential future state of client's data, tech & tools landscape, to understand both opportunity areas and obstacles that need to be overcome.
• Incorporates outcomes from ex-Asia data, tech and tools market readiness assessments (that give a snapshot of current 1st and zero party data maturity, availability, and connections to 2nd and 3rd party sources, martech setup, audience segmentation, channel preferences, and local pharmaceutical market regulations) into locally relevant use case definition to maximize feasibility and scaling across the region.
• Adopts a cross-functional approach to data strategy that considers the omnichannel customer journey, experience mapping, and optimization, the role of paid, earned and owned media insights in developing customer understanding and segmentation, strategies for capture and enrichment of customer data, taxonomy strategy, and developing marketing effectiveness frameworks that link marketing activity to commercial outcomes.

• Partner with our client to effectively tailor the global business strategies for Southeast Asia and India.
• Develop and execute precise in-market marketing strategies across Specialty Care, Primary Care, and Oncology.
• Collaborate with our client and the data, tech, and data team. Use advanced analytics tools, CRM systems, and varied data resources to interpret market insights.
• Enhance engagement with HCPs and consumers across traditional and digital touchpoints.
• Set, track and analyze marketing performance, utilizing insights to optimize strategies and achieve objectives.
• Represent the voice of HCPs and consumers in all work streams, translating insights into actionable strategies.
• Foster a data-driven culture, integrating the use of analytics and technology to optimize marketing performance and marketing ROI.
• Champion diversity of thought and inclusivity in strategy development, providing constructive feedback to inspire the client and Publicis Groupe teams.

• Lead, define and deliver the regional strategic and tactical media (in particular, digital) planning process within Southeast Asia and India.
• As the Planning Lead, own the end-the-end planning and delivery of campaign plans for 9 markets across Southeast Asia and India, with the support of a Planning Manager.
• Understand brand strategy and recommend paid strategies to support their objectives.
• Develop effective and efficient planning strategies across digital channels and campaigns to drive brand, digital and business results, leveraging established global tools and frameworks.
• Collaborate with internal teams to develop best-in-class digital campaigns and innovation.
• Establish strong partnerships with key local and regional HCP and consumer media owners.
• Collaborate with internal teams to improve media effectiveness through test-learn-optimise programmes.
• Ensure best-in-class audience targeting and data relevance, deployed at a campaign activation level.
• Analyse historical campaigns to integrate insights into future campaigns.

• Work closely with our client and Publicis Groupe teams to plan and implement regional strategic and tactical campaigns in adherence to global strategy, for 9 markets across Southeast Asia and India, with guidance from IAT Media Lead where needed.
• Partner with local buying teams to deliver on media strategies.
• Drive operational excellence across execution and reporting.
• Ensure media deliverables are met on time and within budget and aligned with clients' objectives.
• Analyse historical campaigns to integrate insights into future campaigns.
• Facilitate & manage all client requests (e.g. plans/spends/reporting, vendors rate cards/media kits, etc.).
• Ensure clear documentation on all communications with all parties.
• Work closely with finance team and IAT Media Lead to report on financial matters.

• Work closely with the client and Publicis Groupe teams to deliver integrated campaigns, adapted from the global strategy, for 9 markets across Southeast Asia and India, with support from the IAT Lead.
• You will be closely connected with the rest of the IAT teams globally, and actively seek out best practices and strategies that will be relevant for your region.
• You will be the owner of the day-to-day relationship with the local market client, be seen as an essential contributor, and as such be invited to all key meetings. Leveraging on your knowledge of the regulatory landscape and cultural nuances that exists across Southeast Asia and India, you will be consistently adding value; strategically and tactically.
• Have a comprehensive understanding of the client’s business and actively seek out opportunities to drive the client’s business forward, taking the initiative to develop proposals and convert curiosity into business value for the client.
• Bringing together the right agency and/or discipline leads that will help drive the client and project forward in the right way. Knowing when to put the right people in front of the client.
• Foster close collaborate with Programme Management, Media, Data, Creative, and Production leads, to deliver on transformative marketing for our client.