Job Highlights

• Comprehensive company insurance coverage
• Flexi-medical benefits
• AWS and variable incentive

Job Responsibilities:

• Manage relationships with existing Key Accounts (modern trade) to achieve sales targets and KPIs.
• Identify, develop and secure new customers to contribute to company’s sales targets and growth.
• Negotiate business trading terms with key customers.
• Analyse market trend supported with data analysis.
• Plans, negotiate and execute marketing and promotion strategies.
• Responsible for new product listing and its strategic promotion planning.
• Monitor to ensure sufficient stores inventory display.
• Handle consumer complaints and resolve them effectively.
• Lead and manage team of Merchandisers and Promoters.
• Plan job scope for Merchandisers and Promoters.
• Prepare sales forecast and work with supply chain on order planning from HQ.
• Analyse sales data and prepare relevant reports for management decision making.
• Any ad-hoc duties assigned.

Required Skills:

• Minimum 3-5 years’ experience in modern trade food sales.
• Possess minimum Diploma in Business Administration or relevant course.
• Ability to articulate product and/or value offerings.
• Good in computer skills, particularly excel skills.
• Ability to gather and use data to make inform decision making and persuade others.
• Proven skills to communicate, present and influence credibly and efficiently to external and internal partners.
• Positive, motivated attitude.
• Ability to work independently, effectively managing time, prioritize tasks and work within deadlines.
• Salary will commensurate with experience
• Position offered will also be based on experiences.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Lih Siean (Jessy)

EA Personnel Reg No: R1547998

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

Job Description & Requirements

• Accounting Related
• Daily input of payables and receivables into accounting system
• Accountable for proper and timely completion of full set of accounts, and reconciliation schedules, preparation of monthly group management report, forecasting and consolidation report
• Verify rates with Sales before processing payment to vendors
• Generate invoices for customer billing
• Prepare AR/AP report and follow up outstanding payments
• Coordinate and liaise with external parties (external auditors, Tax agents, banks, government authorities where required)
• Overseeing & reviewing monthly reconciliation and settlement of intercompany transactions
• Preparation of annual budget for holding company compilations of country budgets
• Manage the annual audit report process, liaise with auditors for the region
• Logistics or Shipping knowledge/background preferred
• Must be service oriented & resourceful
• Good team player with proactive attitude
• Good organisation skills
• Must be able to multi-task & work under pressure
• Minimum Degree in Accountancy or other relevant certifications/qualifications
• Minimum 3 years of relevant working experience

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

Job Responsibilities

• Management of Global Key Accounts in the capacity as HQ staff.
• Build long term relationship with existing and new accounts to drive business growth.
• Identify business opportunities and develop strategic plans to drive growth of global accounts.
• Acquire and manage new global accounts.
• Participation in global/regional RFQs, including preparation, coordination and submission.
• Implementation of RFQ awards globally, and pursuing of volumes with local stations.
• Gathering of market intelligence, including market trends, business climate and other competitive factors.
• Perform any other duties as assigned by management

Job Requirement

• Diploma/Degree in any relevant discipline.
• Excellent communications and customer management track records.
• Strong sense of ownership and commitment in assigned tasks.
• Able to work independently in a dynamic environment and demonstrate good teamwork.
• Good planning, analytical and problem solving skills.

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

to assist in serving and customer relationship maintaining. to help bring recommending more customers to boost sales. able to maintain a clear head after drinking with customers and will not anyhow talk about company matters. must be flexible and able to work well with others. patiants is the key to a good teamwork

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

Job Summary:

Project Management & Regulatory and Start-up is a growing business in IQVIA’s clinical CFSP business. In our CFSP Models, Clinical Project Manager (CPMs), focused on project delivery and Regulatory and Start-Up Specialists (SSUs) focused on the delivery of the start-up phase of clinical trials, will follow customer SOPs, systems, and processes for delivery, with oversight from either IQVIA Line management (managed model) or customer line management (pastoral model). This role is for a Center of Excellence (COE) for CFSP PM & RSU.

Job Responsibilities:

Oversight of the project management function for CFSP APAC, which includes development of project management competency framework, direct line management and growing the business to achieve revenue target.

• Direct line management of in-sourced CPMs which includes obtaining regular feedback from key stakeholders to assist in personal and professional development of the CPMs. May attend project team meeting to support development needs. Identify skill and competency gaps at the individual level and work to craft development plans that will close the gaps.
• Proactively manage risks linked to resourcing, model and/or individual needs with other management and leadership team members to manage model issues and obstacles.
• May lead and/or actively participate in corporate initiatives act as a department cross-functional liaison and/or change agent. Provide technical expertise and project management experience.
• Build a Center of Excellence for the CFSP APAC PM function
• Work with CFSP Global and regional operations leads, country operations leads and business development team to grow the project management business in CFSP APAC.
• Proactively develop and/or elevate new business opportunities for APAC.
• Serves as the single point of contact for the Regulatory and Start-function in clinical CFSP APAC.

Job Requirements:

• Bachelor's Degree in Life Sciences or related field required.
• 8 years of clinical trials experience including experience in a leadership capacity.
• In depth knowledge and skills in applying applicable clinical research regulatory requirements; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.
• Strong understanding of Clinical Research industry and the relevant environments in which it operates.
• Demonstrates excellent project management skills and client influencing and relationship building skills.
• Excellent customer service skills and demonstrated ability to understand customer needs, have difficult conversations with internal stakeholders and customers as well as negotiate solutions.
• Effective leadership, mentoring and training skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Good judgment and decision-making skills.
• Strong communication and presentation skills.
• Strong organizational and problem-solving skills.
• Demonstrated learning agility and openness to learning and keeping own knowledge and skillset current and evolving.
• Demonstrated ability to deliver results to the appropriate quality and timeline metrics.
• Strong software and computer skills, including MS Office applications.

KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of Cyber Security Operations for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6-8 or more years of experience in running security operations including project management and implementation skill set.

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

Responsibilities:

• Own the Core Technologies operations readiness and successful bring up of critical components for existing products and other new products.
• Collaborating with technical leads, process, quality, and procurement teams and external suppliers.
• Lead program readiness reviews to ensure overall factory readiness from a 4M standpoint, and drive closure on issues putting launch at risk.
• Work with internal and vendor cross-functional teams to drive readiness and execution of all pre-launch builds in pursuit of a successful launch. Responsible for successful mass production ramp-up.
• Excellent communicator, able to present in regular meetings with large multi-functional teams and executives.
• Able to drive continuous improvements with vendors to enhance their competency and robustness.

Requirements:

• Min Bachelor’s degree in Industrial, Electrical, Electronic or Mechanical Engineering.
• Experience in manufacturing, process engineering, supply chain or product development. Consumer electronics background is a plus.
• Experience in Project Management and Plant Operations is a plus.
• Good communication skills.
• Able to travel to locally and overseas.

Responsibilities

• Assist in day-to-day operation activities to meet project milestones and deadlines.
• Actively execute tasks and track delivery; proactively seek and resolve blockers.
• Proactively engage with various inside and outside stakeholders to ensure operation baselines and specifications to be delivered.
• Manage relationships amongst stakeholders and conduct progress reviews to update stakeholders about time, budget and deliverables.
• Conduct reviews to assess project outcomes and to enable continuous improvement in operation and activities.

Requirements

• Web3 native. Holder and Builder in Web3 industry preferred;
• Strong interpersonal skills and ability to communicate effectively with multiple stakeholders to make things happen;
• Fast learner and high achiever with can-do attitude under pressure and tight deadlines;
• Adaptable/flexible - adapt to work that requires frequent shifts in direction and flexible in changing environment.
• Entrepreneurial mindset with the ability to succeed in a fast-paced environment - (a plus).
• Strong verbal and excellent written communication skills. (English-a must, Chinese-a plus)

All Bachelor degree holders regardless of faculties are welcomed to apply, we will review based on your experience.

KEY HIGHLIGHTS:

• In charge of Retail business for Singapore & Malaysia.

• Drive sales performance and lead frontline team.

• Company Culture: Friendly

We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.

RESPONSIBILITIES

SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY

￭ In charge of sales performance and budget with full P&L responsibility of the channel.

￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.

￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.

￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.

￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.

￭ Provide sales analysis, reports and propose relevant business plans for management review.

RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION

￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.

￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.

￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.

￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.

￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.

￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.

￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.

￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.

PEOPLE MANAGEMENT AND TEAM DEVELOPMENT

￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.

￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.

￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.

￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.

REQUIREMENTS

• Degree in Business Studies, Fashion, Finance or related discipline.

• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.

• Strong financial acumen, track record in managing a retail organization.

• Strong leadership skills with exceptional presentation and communication skills.

• Strong analytical, business acumen and interpersonal skills.

• Shop visit and business travel is required.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

1. Job Description:

• Support the implementation of the Operation & Procedures Framework.

• Assist in operation updates, implementation, and training.

• Provide project management support through assisting in the development and

management of project charter, timeline, and progress tracking.

• Implement and improve processes, systems, tools, and best practices to optimize

operational efficiency and effectiveness.

• Work closely with a cross-section of functions such as Client internal ITon multiple

projects ranging from system implementations, and process workflow reviews.

• Create process documentation/workflows, knowledge articles, and self-service guidance.

• Collect and document business requirements for process improvement efforts.

• Facilitate process workflow modeling to collaborate on process improvements,

automation capabilities, and clearly defined end-to-end use cases.

• Review information and trends to ensure that the output of processes is achieving the

desired results.

• Conduct maturity assessments against the process activities to highlight areas of

improvement or concerns.

• Identify issues and risks.

• Bring inconsistencies and problems to the attention of management.

• Participate in problem resolution.

• Extract reports and provide a high-level analysis of data for review.

• Drive CI initiatives with operation team with the estimated saving.

• Will be part of Operation team and report directly to Senior Logistics Manager.

2. Requirements:

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Lean Six Sigma

• Project Management, Business Analysis or Process Improvement skills such as Six

Sigma, Lean or Quality Assurance

• Hands-on experience and knowledge in managing change initiatives that redesign,

improve existing processes and gain efficiencies.

• Ability to prioritize tasks and meet deadlines with minimum supervision.

• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

• Proficiency in process mapping tools & Lean Methodlogy

• Proficiency in data analysis tools and software, such as Excel Macros, Power BI

• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.

• Ability to collect, organize, analyze, and interpret data and processes.

• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and

concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.

• Ability to communicate effectively with both technical and non-technical audiences

across different levels of the organization.

Job Purpose and Impact:

The Project Management Office Manager will drive the business group’s strategic initiatives, prioritization and development of a roadmap. In this role, you will propel our strategy forward, prioritize resources, measure progress, drive accountability and a sense of urgency in the business. You will lead and facilitate complex projects by effectively leveraging organizational resources and aligning teams towards shared objectives that deliver value for our customers and drive profitable business growth.

Key Accountabilities:

• Drive PMO strategies, goals and build up the PMO portfolio, financial revenues and key stakeholders management.
• Partner with internal and senior stakeholders
• Partner with the strategy team, business and functional leaders to create a strategy execution roadmap and ensure that the project portfolio aligns with the strategy.
• Develop a framework for key strategic priorities with clear milestones and responsibilities including sequencing of capability builds and short-term and long-term initiatives.
• Develop a robust framework including metrics to evaluate the overall project portfolio, measure progress and track the impact.
• Partner with the project teams to ensure projects have robust business cases, clear project plans, right resource and are being executed on schedule and on cost.
• Provide insights to the leadership to enable rigorous and objective decision making.
• Develop and deploy best practices for managing the overall portfolio and ensure we have clear processes and governance around projects.
• Build a high performing PMO organization across APAC including recruitment, performance and talent management including overseeing team members that monitor and report on the status of projects including cost, timing and staffing.
• Co-ordinate with CFB Enterprise PMO team and other global stakeholders as required and also for sharing of best practices.
• Identify and resolve obstacles to completing project on time and to budget.
• Ensure team adheres to internal and external quality standards.
• Lead project teams, assign individual responsibilities, develop project schedules and determine resource requirements.

Qualifications:

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of eight years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications:

• Experience in leading and facilitating complex cross-functional projects
• Background industries from Food Manufacturing / Food and Beverage Products / FMCG would be a huge advantage.
• Resourceful in activating and leveraging organizational resources to effectively develop and deliver portfolio projects.
• Strong critical reasoning and business acumen to build a balanced portfolio of short-term and long-term projects that systematically advance the business strategy.
• Proven ability to embed a culture of strategy execution and cross-functional alignment deeply into the organization.
• Capable of bringing clarity and focus to top priorities in a complex operating environment
• Three years of supervisory experience

Reg No: R1442448
BeathChapman Pte Ltd
Licence no. 16S8112

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Summary

Junior Research Technologist performs laboratory functions in routine research assays. Following company laboratory and safety procedures with minimum supervision.

Role and Responsibilities

• Ensure all Lab Job Ticket assigned are performed accordingly and completed on time.

• Performs assigned tasks in prioritized, logical, and timely manner.

• Tests in accordance with specifications provided.

• Perform all core function/testing required by this position

• Enter test data and conditions into the lab system

Job Requirements:

• Minimum GCE "O" level, NITEC or Diploma. Preferably Diploma in Chemical Engineering / Chemical Process Technology

• 1 year of related work experience.

• Work experience in a Laboratory environment will be preferred.

• Entry level with relevant educational background can apply

We are looking for an ideal candidate who will contribute to a high-growth team in a rapidly growing business. With a proven track record of delivering results in a fast-paced environment, he/ she will demonstrate the ability to identify opportunities and take ownership to drive growth across the business.

What you will be doing:

• Develop, implement and own a business and sales strategy to meet the company objectives and deliver commercial targets.
• Sell AnyMind’s tech solution to the client by introducing the Company’s product based on client needs; including digital marketing and influencer marketing solutions
• Identify new business and partnership opportunities to further the growth of the business across the direct Brands and Media Agency ecosystems
• Build-on an existing strong network of contacts across brands and agencies in Singapore to drive business
• Consultative selling to clients across brands and agencies. Responsible for the full cycle of a sale, including generating leads, initiating conversations, pitching business opportunities, following up with action plans, to receiving briefs from clients.
• Lead initial project set up, working with colleagues in making overall decisions to deliver each project at the highest standard as well as with a healthy margin.
• Work with the Head of Sales on annual budgeting and regular reporting of sales pipelines and revenue forecasting.

Our ideal candidate:

• Experience in sales at Digital Marketing Agencies or AdTech companies for a minimum 4 years
• Experience in dealing with Agencies and direct brands and working with them on consultative selling is a must
• Entrepreneurial flair, excellent client relationship skills, and commercial savvy.
• Broad curiosity and passion for telling stories in new ways and pushing boundaries.
• Superior new business and client management skills.
• A genuine passion for sales and a desire to attract the best projects and clients to the business.
• Demonstrated ability to translate a strategic brief into a creative execution that delivers on client goals, high-quality standards, and advances our portfolio.
• Demonstrated excellent leadership skills across all levels, strong communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment whilst juggling multiple projects.
• Knowledgeable and rooted in the digital marketing industry and has concrete knowledge of the digital eco-system across social, programmatic, influencer marketing.
• Teamwork and collaboration: Enthusiastic team player, collaborating with colleagues across different functions and markets
• Possess good command of English (both spoken & written)

Job Description:

• Focus on corporate, leisure, and group bookings in the domestic market
• Conduct proactive sales activities, maintaining close contacts with potential clients through visits, calls, and correspondence
• Ensure timely completion and communication of RFPs and consortia programs
• Organize FAM trips, site inspections, and on-property entertainment
• Maximize sales effectiveness through quality sales calls and follow-up
• Attend sales meetings and provide feedback on market intelligence
• Compile market information and assist with the annual sales plan
• Support reservations in yield management and revenue maximization
• Anticipate market trends and implement promotions
• Maintain confidentiality of property and company information
• Present revenue targets and ensure monthly assessment of accounts

Requirements:

• Minimum 3 – 5 years of experience in luxury hotel or luxury serviced apartment
• Experience in handling hotels and rooms will be preferred

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Experience in advertisement tech/digital technology is a plus.

Senior Partnerships Manager

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. ​​The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are seeking an experienced Senior Partnerships Manager to lead the identification, establishment, and management of strategic partnerships with key influencers, organisations, and communities across the financial services and FinTech sectors.

This is an exciting opportunity for an individual ready to engage with top-tier industry players and drive significant impact through strategic collaborations. Your work will not only influence our current partnerships but will also set the direction for future alliances that fuel innovation and growth within the global FinTech ecosystem.

Job Description

● Lead in the identifying, establishing and managing of strategic partnerships with knowledge partners, media partners, community partners and ambassadors, in the FinTech industry.

● Cultivate and maintain strong partnerships locally and globally through effective collaboration and ongoing communication.

● Collaborate with the Customer Success Team to negotiate agreements and develop strategic alliances.

● Creatively, work to increase revenue streams through partnership initiatives, such as co-marketing efforts or joint initiatives.

● Ability in leading and developing a team as we expand.

● Collaborate with designers and content marketing to develop creative campaigns, collaterals and messaging that resonate with a partner’s community.

● Identify opportunities for content collaboration to create and curate high-value content for amplification across Elevandi’s and our partner’s platforms.

● Continually, stay up-to-date with industry trends and market dynamics to identify potential partnership opportunities.

● Optimise partnerships through the tracking and reporting of key performance metrics and partnership KPIs to enable data-driven decisions.

● Drive greater engagements in key markets through partnerships (e.g. China, India, UK, USA)

Our Ideal Candidate:

● Bachelor’s degree in business, finance, or a related field.

● In-depth knowledge of the FinTech industry and trends.

● 6-8 years of experience, and a proven track record in building and managing partnerships, strategic alliances, or business development in the FinTech or financial services sector.

● Strong communications, networkingand negotiation skills.

● Strong analytical and strategic thinking to identify synergistic opportunities with potential partners that align with the company's objectives.

● Ability to work collaboratively with cross-functional teams.

Apply now:

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

ABOUT WADZPAY

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments’ revolution.

If you want to find out more, visit us at www.wadzpay.com

WadzPay is looking for a Product Manager for Singapore & neighbouring countries. As a Product Manager Blockchain Payments, you will be responsible for leading the conceptualization, system specifications, MVP/roadmap definition, customer journey mapping, customer experience standards and launch of our company’s solutions along with marketing collaterals, digital marketing plans etc. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to identify customer needs and develop innovative solutions that meet those needs in the areas of issuance, acceptance, remittance and tokenization. You will also collaborate with external ecosystem partners like custody solutions, settlement banks and potential B2B customers such as merchants, payment processors, and financial institutions, to ensure that our solutions are evangelized and integrated in the right manner.

KEY RESPONSIBILITIES

• As a Product Manager, you will be responsible for managing the end-to-end product lifecycle of products related to virtual asset payments for our blockchain-based platform on the cloud.
• You will collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product launches and ongoing product success.
• Define and execute the product strategy for products like issuance, acceptance, remittance and tokenization; ensuring alignment with business goals and market needs.
• Conduct market research and competitive analysis to identify customer needs, opportunities and areas for product improvement related to all types of payments using virtual assets.
• · Develop product requirements, user stories, and use cases that effectively communicate product features and functionality to the engineering team. Create product roadmaps and define progressive MVPs that aligns with business objectives quarter-on-quarter
• Work closely with the engineering team to ensure successful product development, testing, and launch along with all functional and non-functional requirements as defined.
• Collaborate with design teams to develop user interfaces and experiences that are intuitive, efficient, and delightful for users.
• Partner with marketing and sales teams to develop go-to-market strategies, launch plans, and product positioning.
• Analyze product metrics and customer feedback to continuously improve product performance and user satisfaction.
• Manage product roadmap and prioritization for development, balancing customer needs, business objectives, and technical feasibility.
• Stay up-to-date with industry trends and emerging technologies in the area of virtual asset payments, Web3 enablement, closed-loop, gaming & loyalty tokens, asset-backed tokens etc. to identify potential opportunities for innovation and product differentiation on an ongoing basis.
• Communicate product development plans and progress to stakeholders, including senior management and cross-functional teams.
• Manage product launches and coordinate with marketing and sales teams to ensure successful product adoption.

KEY REQUIREMENTS

• Bachelor's degree in business, engineering, or related field; MBA preferred.
• 5+ years of experience in product management, with a focus on payments products and solutions preferably in a leading Fintech or NeoBanking or Virtual Asset firm.
• Strong understanding of payment processing, including wallet issuance, payment methods, payment gateways, merchant relationship, settlement and compliance. Good knowledge of cross-border remittance and tokenization is a definite plus.
• Technical architecture or development background and knowledge of blockchain will be a distinct advantage.
• Experience working with external partners and entities like merchants, payment processors, and financial institutions.
• Excellent project management skills, with the ability to prioritize and manage multiple workstreams simultaneously.
• Strong analytical skills, with the ability to use data to inform product development decisions.
• Excellent communication and interpersonal skills, good presentation creation skills, with the ability to work effectively with cross-functional teams and external partners.
• Ability to evangelize new products to external stakeholders, good exposure to customer experience strategies and ways to increase net promoter score
• Good writing skills to create blogs, assist in marketing collaterals etc.
• Proven ability to launch successful payment products and drive rapid adoption.
• Passion for building great products that solve customer needs and drive business growth.

Location: Singapore office

As a Change Management Specialist, you will play a pivotal role in fostering effective change management on Empathy and Customer First culture within the organization. The successful candidate will be responsible for designing and executing internal change management strategies, managing bank wide change programs/events, training programs, driving engagement initiatives, and crafting compelling success stories and use cases. This role involves collaboration with the Change Management Leads in the various markets to ensure consistent change messaging and a positive customer first and empathetic culture.

Key Responsibilities:

Change Management:

• Develop and implement an internal change management strategy that aligns with bank’s Culture program and enhances employee engagement.
• Create compelling content for various internal change management channels, including newsletters, intranet, eDM, and announcements.
• Collaborate with teams to gather information and ensure accurate and timely communication of key updates, commercialization activities, and initiatives.

Event Management:

• Plan, coordinate, and execute internal staff events regionally, including thought leadership conferences, CX Day and recognition programs.
• Work closely with external vendors, when necessary, to ensure seamless execution of events.
• Evaluate the success of events and gather feedback for continuous improvement.
• Support the continuation of CX Champs program regionally

Training Programs:

• Promote and ensure attendance to training programs that enhance the empathy skills and knowledge of employees.
• Collaborate with subject matter experts to develop training materials and ensure alignment with business goals.
• Monitor and assess the effectiveness of training initiatives, adjusting as needed.
• Roll out these training programs regionally and ensure participation. Measure success by course ratings and attendance rate.

Contest Management:

• Develop and implement year long contest and incentive programs to drive employee engagement and achievement of key performance indicators (empathy, service excellence and customer first culture).
• Analyze contest results and provide insights in contest leaderboards to drive continuous engagement and participation across the region.
• Keep the engagement and excitement levels up throughout the year and showcase interim results.

Success Stories and Use Cases:

• Interview employees who have exhibited empathy and good customer service; and gather information to create compelling success stories highlighting empathy, and best customer experiences.
• Collaborate with regional CX leads, marketing and/or leadership teams to showcase success stories through various communication channels.
• Use storytelling techniques to make complex concepts accessible and relatable

Collaboration and Coordination:

• Closely collaborate with regional CX leads of all markets to ensure rollout of CX programs, consistent messaging and alignment with CX culture program values.
• Coordinate with the marketing team for design support for CX website and updates to Newsbyte and other market
• Work with vendors where need be to execute on all the above.

Qualifications:

• Bachelor's degree in Business, Change management, Communications, Marketing, or a related field.
• At least 5-7 years of experience in internal communications, change management, event management, or marketing within the corporate banking sector.
• Excellent project management and organizational abilities.
• Creative thinker with the ability to develop engaging content and initiatives.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

The Professional Services Senior Manager (Project/Program Management) will lead a team of Program Managers, Project Managers and Coordinators, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. You will have direct responsibility on portfolio delivery efficiency, revenue targets and customer satisfaction.

Your Impact

Team management of more than 10 direct reports
Part of the regional leadership team and responsible for APAC’s portfolio of projects
Resourcing forecasting and Onboarding activities to meet demands
Project assignment and quality control
First-line support and escalation management for PS projects
Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
Determine project partners and team structure/organization partners will include technical and business resources
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects
Ensure quality control on the right usage of project management tool
Performance evaluation and continuous growth of your team members
Staffing, coaching and upskilling your direct reports according to their career plans and ambitions
Drive high billable utilization of the team and having full control of the productivity of team members
Championing Business Like Disciplined Execution in every day project management activities

Your Experience

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
Masters in management discipline is a plus
Related work experience leading a high performing team delivering complex projects and programs desired
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Clarizen, Asana, Confluence, or JIRA
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.