The Communications Lead role at Geylang East Home for the Aged (GEHA) involves overseeing both internal and external communications as well as public relations. The primary responsibilities include developing and executing strategies to collaborate with stakeholders for outreach and public communication efforts.

Key Responsibilities:

(a)Corporate Image

• Assist in developing and implementing the desired corporate image and branding for GEHA.
• Ensure consistency in applying corporate image across all communication materials and platforms.
• Maintain a positive public image through various media channels, digital marketing projects, corporate activities, publications, and marketing strategies.
• Support all secretariat work and reports related to communication for management and Communications Sub-committees.

(b)Events Management

• Strategize, plan, and organize fundraising, corporate, volunteer recognition, and community relations activities to achieve corporate objectives.
• Align assigned events with the overall communications plan and corporate objectives.

(c)Publications (Print, Electronic and Media)

• Provide editorial support for corporate communication materials.
• Plan, update, and maintain all print/electronic corporate publications and social media platforms to promote the desired corporate image of GEHA and its services regularly.
• Initiate positive media stories to feature GEHA's services and convey its desired corporate image.

(d)Fundraising and Donations Management:

• Strategize, plan, and organize events to meet fundraising targets while promoting GEHA's corporate image.
• Maintain/ and improve donor relationships.

Requirements:

• Recognized Diploma or Bachelor's degree in any field with a minimum of 2 years of related work experience.
• Passion for non-profit organizations and the elderly care sector.
• Experience with social media and messaging platforms.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using basic design software like Canva, Vista Create, Photoshop, or Illustrator.
• Strong organizational and project management skills.
• Resilient, resourceful, and able to work independently with minimal supervision.

Role:
• Extensive experience in Actimize SAM functional implementation, including specific experience with SAM-C module for correspondent banking;
• Deep knowledge of AML regulation applicable to monitoring and screening (understanding of regional AML regulations of APAC)

Requirements
- 10-15y of experience
- Experience in Transaction monitoring for CIB / wholesale and WM
- Based in Singapore
- The modeling part i.e. knowledge on the how to define scenarios in Actimize would be very important
- Could be an ex consultant, an ex-compliance officer who was deeply involved in such projects
- This person will have to lead a team of 10-15 people most of them in India so strong overseas management skills will be key
- Also good capacity to engage with local compliance and IT stakeholders.

We’re looking for a Global Workforce Management Lead to help our teams deliver an experience that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.

Here’s how you’ll be contributing to the WFM team:

• Help our teams deliver a Customer Onboarding experience that helps our customers, scales globally with our growth and helps us drop our costs towards zero
• Partner with our Area leads of Customer Support, analyst team, and other operational teams to build a globally scalable model that aligns the product approach with considerations of location and language strategy, talent planning, hiring capacity, outsourcing opportunities, specialisation and cost modelling
• Move metrics including, SLA, case processed time, average handling time, volume, occupancy, QC, and % automated
• Lead, grow, and develop your team of Workforce Planners and Analysts to ultimately create a full-stack WFM function
• Be a part of our Customer Support leadership team, creating a strong operational culture, developing world class WFM team and leading hiring

This role will give you an opportunity to:

• Solve a truly global challenge – our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission
• Build and lead our global WFM team – you have the opportunity to strengthen, grow and coach the team across our locations
• Be a global WFM leader – as a part of our Customer Support leadership team you’ll be helping us evolve how we run CS operations, how we develop our people and how we scale globally

A bit about you:

• You’re ideally a Singaporean Citizen or Singapore Permanent Resident
• Your verbal and written English skills are excellent
• You’re experienced. You have at least 5-years of experience as a people lead and at least 3-years of experience working in a Workforce Management team.
• You have a strong understanding of the WFM life cycle including forecasting, capacity planning, scheduling and real time management.
• You’re passionate about leading people, building teams, and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do!
• You’ve worked internationally, cross-team, or cross-geo before, so you’ll quickly pick up on how best to communicate effectively across different cultures and time zones.
• You’re strategic. You think strategically and translate strategy into operational plans and business results.
• You’re tactical and data driven. You analyse and identify trends and blockers and take appropriate action. You have exceptional analytical skills and you’re comfortable working with large amounts of data. You’re good at presenting findings and have experience in establishing and tracking metrics.
• You’ve worked with BI tools before like Looker etc. and your Excel/Spreadsheets skills are advanced! SQL and Python skills are a plus.
• You welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation
• You place customers first. You make no compromise on this.
• You get it done. You have track record of identifying and resolving issues independently, taking initiative even under unfamiliar or ambiguous circumstances
• You understand operations. You have experience of working with operational teams (ideally Customer Support or any other Operations team in a financial/ tech company), and how to work with people and processes as well as products

What do we offer:

• Company Restricted Stock Units
• Numerous great benefits in our Singapore office
• We offer relocation support for this role

If you’re interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please concisely:

1. Elaborate more on your relevant WFM experience, especially with a focus on Real Time Management.
2. Describe your team management and development experience, and leadership style

Please make sure your applications are submitted in English, as this is our working language.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.

We’re looking for a Customer Support Strategy and Reporting Lead to join our Customer Support team in either our Singapore office. Customer Support Strategy and Reporting Lead is someone who designs strategies, plans, and guides analytics for Wise Customer Support.

Your mission:

Your mission is to ensure that our operational organization structure is lean, scalable and optimized for the best customer outcomes and you will also identify new operations opportunities. Your scope includes introducing risk management strategies and analyzing the current strategy and strategic plans. You will also run operations diagnostic and hypothesis checks for the respective plans. We expect you to develop business scenarios and innovative ideas.

Here’s how you’ll be contributing to the team:

• You are an owner and a driver of Customer Support Strategy and Planning working towards assigned goals, vision and mission of the team;
• Provide strategic insights and tactical leadership to Customer Support teams;
• Align and propose KPIs and Target Guidance for Customer Support teams;
• Develop strategic plans for optimized cost, quality or speed of Wise Customer Support;
• Design Wise Customer Support change roadmap;
• Design Customer Support unit operational organization structure to ensure it is lean, scalable and and optimized for best customer outcomes;
• Identify new operations opportunities;
• Analyze the current strategy and strategic plans to ensure its efficiency;
• Run operations diagnostic and hypothesis checks;
• Create business unit development scenarios and innovative ideas.

A bit more about the role:

• You're responsible for planning delivery efficiency, target attainment, Customer Support global cost per contact and Customer Support Global Resolution rate;
• You support Customer Support Reporting and embedded Customer Support Analytics teams engagement and motivation;
• You ensure the Customer Support Reporting and embedded Customer Support Analytics teams are equipped with all the necessary tools, trainings and support to perform their daily functions;
• You staff and hire for assigned team and communicate job expectations during hiring process;
• You provide effective feedback via regular 1-1s, biyearly GrowWise and propose compensation changes for Customer Support Strategy and Reporting team;
• You support Customer Support Reporting team with actionable goals that enable their growth in Wise;
• You ensure the collaboration between the various stakeholders such as Workforce Management, Service Delivery, Product and Vendor Management teams;
• You represent the Customer Support Strategy and Implementation (CSSI) team in relevant meetings and planning sessions for launching, assessing, and managing CS OPS plans and strategies;
• You align all parties that affect the success of the CSSI plans and strategies;
• You'll be responsible for the team budget in the assigned team;
• You'll be accountable for full regulatory compliance and legal requirements of delivered projects and products.

A bit about you:

• You’re placed in Singapore or willing to relocate there;
• You have at least 3 years of experience in Operations;
• You have at least 2 years of experience in analytics in Operations;
• You have good verbal & written English, your communicational skills are excellent;
• You feel comfortable working with data;
• You have strong strategic planning, decision making, problem solving and critical thinking skills;
• You're a team player, have emotional intelligence skills and know how to manage expectations;
• You're great at stress management, able to delegate and negotiate where necessary;
• You are deadline-oriented and have great time management skills;
• You're knowledgeable about agent targets and CS KPIs;
• You are comfortable reviewing escalated calls/emails/chats;
• You know how to conduct regular performance reviews and interviews;
• You have a experience in vendor operations;
• You know your way around the following tools: Excel/G Suite, Confluence, Calabrio, Looker/Superset, Figma, Twilio Voice, Twilio Chats, Zendesk.

PS! If you're interested in the position, please apply by submitting your CV and cover letter in English.

Please note that applications without a cover letter won't be considered.

APAC Move Add Change (MAC) Lead

Essential Duties and Responsibilities

The APAC MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organisation, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:

• Work with the Client to manage and plan general desks moves (from individual to medium and large office moves).
• Manage the MAC team across APAC to ensure a consistent delivery of services.
• Manage local key stakeholders/EA’s and suppliers.
• Prepare accurate MAC statistics/reports.
• Supervise or where necessary perform moves to minimize impact to business.
• Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.
• Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.
• Generate and manage headcount forecasts with extreme accuracy.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Liaison with business and POC for shift updates across APAC where applicable.
• Demonstrate responsiveness and creativity in finding solutions for service delivery
• Ensure appropriate follow up with customers and updates in SpaceView
  Seek to continuously improve processes, systems and overall client satisfaction
• Handle & resolve MAC related Tasks promptly and accurately, provide timely responses and manage overall traffic.
• Regularly work with external contractors, e.g. cleaning, IT, & engineers
• Resolve problems associated with MAC requests including: permits, cleaning, parking, conference rooms, interior furnishings, fixtures and equipment.
• Liaise with the client during the MAC to proactively action any last-minute requests
• Manage assets – addition/removal/ordering of furniture and special equipment.
• Assign desks for new hires in close liaison with relevant internal Clients.
• Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
• Work with the internal Task system to support facilities team in closing out tasks to SLA/KPI’s.
• Work as part overall FM team on facilities related tasks
• Ad hoc duties from time to time to support the rest of the facilities team
  

Skills

• Experience in a hands-on role working within an MAC, events and facilities environment
• Outstanding customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to multitask and work without direct supervision
• Proficient in MS Office applications, and possess excellent written and verbal communication and people skills
• Ability to read and analyze floor plans/drawings/Space View
• EHS awareness
• Previous experience of working in a fast-paced, multi-national environment
  

Experience

• Minimum of 7 years in related role, in particular within a facilities, MAC and customer environment
• Must be able to demonstrate flexibility in relation to type of works carried out and availability

Role Objective:

The Operations & Training Lead is a critical role in building and supporting a high-performing product specialist team across a strategic product in our JLLT Core Product organization. You will be responsible for ensuring the Product Specialist team is providing comprehensive product subject matter expertise, cohesive technology operations support, and high-quality of care and service excellence for end users, which encompasses JLL’s entire $18B business.

The Operations & Training Lead works within a strategic product supporting a specific revenue generating business line or core function to standardize the quality of care, a robust support knowledge base, monitoring quality assurance, and delivering operational excellence and full end to end subject matter expertise. Additionally, they partner and work with various teams within Core to deliver a seamless experience from deployments, support to end-user training.

WHAT THIS ROLE INVOLVES

As Operations & Training Lead, you will be responsible for:

• Strategic Leadership and Team Culture: Lead a dynamic team, fostering a culture of collaboration, trust, and respect. Drive initiatives that encourage teamwork and mutual support.
• Expertise in Product and Process: Deepen product knowledge of the entire Product Specialist team across our leasing technology stack and growing knowledge of how business functions, best practices in processes, turning processes into actions and how workflows align to the use of the supported product, inclusive of comprehensive training materials (e.g., user guides, videos etc.).
• Collaborative Cross-Functional Management: Enhance communication and cooperation between Product, Engineering, QA and Program Management teams. Steer the team through product releases and stabilization phases, focusing on collective goals.
• Operational Excellence and Client Service: Oversee daily operations via daily stand ups, including issue prioritization, process implementation, and high-level escalation support. Guide the team in providing exceptional client service and building strong client relationships.
• Performance Improvement and Data Analysis: Utilize key metrics to improve resolution efficiency, client centricity traits, customer satisfaction, and product adoption. Make informed decisions based on internal product analytics. This involves ensuring usage & adoption metrics are tracked closely and on a positive trajectory.
• Training Development and Knowledge Management: Maintain up-to-date expertise on supported products and release cycles, UAT testing protocols (product dependent), outage & communication protocols, engineering and change management touchpoints. Manage gap analyses for case queues and user knowledge. Implement digital adoption platforms for personalized learning experiences. Run the regional tech training program ensuring end users are fully equip with technology know how and may include running focused hyper care programs and providing white glove support for identified group of users.
• Innovation and Business Growth: Explore new tech tools and methodologies to enhance business opportunities. Facilitate feedback review sessions for continuous product improvement and client acquisition strategies.

Soft Skills

• Commitment to holding the product specialists to a standard of excellence in customer care and business support.
• Ability to set clear expectations and team goals, prioritize escalations, and remove blockers for team.
• Strong relationship building and problem-solving skills and firm grasp on team morale and cultural dynamics.
• Ability to balance delegation and execution, commitment to mentor and grow team members along development paths.
• Excellent interpersonal, communication, problem-solving and organizational skills.

Qualifications

• Subject Matter Expert and relevant Industry/Business expertise
• Knowledge of Microsoft office (Word, Excel, Outlook, Visio)
• Willingness and ability to learn new or tangential technology products to supported product(s) (i.e. Tableau CRM)
• Knowledge of Azure devOps, ServiceNow, and Salesforce is preferred.
• Product System Admin Certification, where applicable

Education

• Undergraduate degree in a related field (i.e., Finance, Real Estate, Data, Customer Service, Product)
• 2+ years of management experience in customer support
• 5+ years of experience in supported product; less years acceptable with an accompanied recommendation

The role of a Special Projects and Program Development Lead signifies a newly established position within our organization. We are seeking an individual with strong analytical skills and the ability to formulate strategic development plans through projects, aiming to enhance the organization's current operations and improve efficiency. The ideal candidate should also possess a background in project management or have prior experience in strategic management roles.

As Special Projects and Program Development Lead, you will be responsible for reviewing, planning, developing, and implementing programs and activities for seniors across the Senior Care Centre, Active Ageing Centre, and Sheltered Home. This role involves conducting assessments to measure and enhance program relevance and effectiveness. The position requires spearheading innovative and unique projects.

Main Responsibilities:

Program Development:

• Review existing services and initiate new programmes/activities in collaboration with local agencies, non-profits, educational institutions, and government agencies.
• Lead efforts to identify needs and service gaps, contributing to the development or modification of programs.
• Identify new programs and activities relevant and beneficial for seniors by tracking developments to understand changing needs and interests.
• Initiate, co-design, and develop programmes and activities through strategic collaborations with government agencies and community partners.
• Research, identify, and evaluate grant availability, submitting applications to support program priorities and objectives.

Special Projects Management:

• Define new operational strategies, working with Management and other relevant staff on special projects
• Handle and manage all special projects from to development through successful execution

Knowledge, Skills, and Abilities:

• Considerable knowledge of the aging process, needs, and problems of older adults, along with various methods and techniques to assist them.
• In-depth knowledge of aging and social services delivery programs.
• Skills in facilitating and collaborating with varied agencies, non-profits, and stakeholders.
• Analytical, critical thinking, and problem-solving skills.
• Grant writing abilities.
• Ability to establish and maintain effective working relationships with seniors, government agencies, community partners, and caregivers.
• Effective communication skills, both oral and written, with the ability to listen and make presentations.
• Ability to multitask, prioritize duties, and manage time effectively.

Additional Responsibilities:

• Compile relevant statistics, perform after-action reviews, and recommend improvements to the program, leveraging technology for records management.
• Assist in organization-wide initiatives and projects to achieve organizational development and excellence.

Qualifications:

• Diploma or degree in Gerontology, Social Service, or a related field.
• Over 2 years of previous experience.
• Strong collaboration skills with experience partnering with stakeholders at all levels of an organization.
• Professional maturity with an ability to navigate sensitive conversations and subject matter effectively and discreetly.
• Demonstrated ability to meet deadlines and juggle multiple priorities and projects.
• Enthusiastic, patient, outgoing, compassionate, mature, and responsible.
• The successful candidate will be appointed to a position commensurate with his/her experience.

Job Description

The Production Support Lead is responsible for providing L1 and L2 support for Java applications covering 24 x 7 services. Required to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments to identify and resolve Application issues. (Splunk experience is mandatory.)

Required Technical Background:

• A high degree of analytical, troubleshooting and problem-solving abilities having experience with 8+ years of Java Production Support (In L1 and L2 Support).
• Knowledge of multi-tier application architecture.
• Experience with web technologies and internet-based applications.
• Experience working in an on-call and 24x7 Support Systems.
• Monitoring experience and working knowledge of log analysis tools like Splunk, NGINX, App dynamics, Grafana, Epic etc
• Knowledge of object-oriented languages (e.g. Java, J2EE, Spring or other MVC framework). SOAP and Restful are a plus.
• Working knowledge of Linux/unix
• Understanding of Oracle database servers. NoSQL database is a plus.
• Knowledge of Spinnaker, Jenkins, Ansible and Python is required.
• Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix.
• Knowledge of any issue/problem tracking system, such as ServiceNow.
• Basic knowledge in diagnosing network-related technical issues.
• Work ticket to solve technical issues and troubleshooting skills
• Knowledge of Tomcat based applications.
• Assist the business in identifying the appropriate solution based on their needs
• Communicate with stakeholders in other departments when necessary to identify and resolve Application issues
• Participate in ongoing training sessions, including product knowledge, internal policies, and security practices.
• Monitor the health of the Applications and work on incidents and follow up on them until closure.
• Update knowledge base articles as needed. Confluence is a plus.
• Escalate unresolved incidents or open new ones as appropriate.
• Support team in resolving issues and cross training
• Good understanding of SLAs and KPIs for Production Support

Job Summary

We are seeking an experienced and strategic-minded Paid Ads Specialist (Lead) to take charge of our paid advertising initiatives. As a Lead Paid Ads Specialist, you will be responsible for overseeing the planning, execution, and optimization of paid advertising campaigns, driving the team towards achieving ambitious business goals. This role requires a combination of hands-on expertise, leadership skills, and the ability to develop and implement advanced paid media strategies.

Responsibilities and duties:

Leadership and Strategy

• Provide leadership and guidance to the paid advertising team, ensuring alignment with overall marketing and business objectives.
• Develop and execute advanced paid media strategies to maximize ROI and achieve long-term business growth.

Campaign Planning and Execution

• Lead the development of comprehensive paid advertising strategies, including audience targeting, remarketing, budget allocation, channel selection, and cross-channel optimisation.
• Oversee the creation and optimization of ad creatives and landing pages, ensuring they align with brand messaging and resonate with the target audience.

Team Collaboration

• Collaborate with cross-functional teams, including creative, content, and analytics, to ensure cohesive and integrated marketing campaigns.
• Foster a collaborative and innovative team culture, encouraging continuous learning and development.

Performance Analysis and Optimization

• Utilize advanced analytics tools to analyze campaign performance, identify trends, and make data-driven recommendations.
• Implement testing methodologies and optimization strategies to continuously improve campaign effectiveness.

Budget Management

• Manage and allocate advertising budgets effectively, ensuring an optimal return on investment.
• Provide strategic recommendations on budget adjustments based on performance data and business goals.

Stay Ahead of Industry Trends

• Stay informed about industry trends, emerging technologies, and changes in the digital advertising landscape.
• Integrate new opportunities and innovations into the paid media strategy to maintain a competitive edge.

Qualifications and skills

• Bachelor’s degree in Marketing, Advertising, Business, or related field.
• At least 2 - 3 years of working experience in the related field is required for this position.
• Proven experience in a leadership role within paid advertising, with a track record of successful campaign management.
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
• Hands-on experience with Google Ads, Performance Marketing, and Meta Ads Manager. (Tiktok Ads manager will be a bonus.)
• Prior experience as Ad Ops/Ad Operations Specialist, Media Buyer/Media Buy Specialist, and Programmatic Specialist is preferred but not required.
• Proficient in MS Office and Google Office Suite, e.g Excel Sheets, Word Documents, and PowerPoint Presentations.
• Required Skill(s): Google Ads, Performance Marketing, Google Analytics, Google Tag Manager, Facebook Ads Manager.

Benefits and remunerations:

• Annual salary review
• Performance bonus
• Annual & Medical Leave
• Healthcare Benefits
• Transport Claim
• Meal Claim
• Birthday voucher
• Alternative work-from-home schedule

This role presents an opportunity for anyone looking to extend his or her experience in the digital industry and simultaneously grow with our company. Interested candidates, please submit your application here.

**We regret to inform that only the successful candidate will be notified. **

Job Description:

• Liaise with the business units and manage the business requirements considering the system's impact, cost and the schedule
• Lead the solutioning for the payment's systems rollout following a regional approach liaising with the business stakeholders and other technology teams
• Control the risks/issues related to the requirements and scope creep
• Manage the relevant teams investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issues
• Oversee the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation
• Ensure the application availability to process payments without disruption from an end-to-end perspective.
• Play a key role during incidents to look at service restoration and remediation activities to ensure all payments are recovered and processed within the stipulated SLA's
• Liaise with the different technology teams on the application and infrastructure side to ensure all interfaces to internal and external systems are functioning without disruption
• Manage the resources including the offshore test team based on demand considering the current/upcoming projects and BAUs.
• Maintain up to date knowledge based or documents related to application features and processes (subject matter expertise)

Requirements:

• Degree in Computer Science, Information Systems, or other related field
• Preferable someone with 8 to 10 Years of experience with specialization on Payment systems implementation, with exposure to methodologies and frameworks for business analysis
• Experience in payment systems for APAC and cross-border payments
• Experience in end-to-end payment processing in the region and the architecture of systems from payment origination to processing and settlement in an STP environment.
• Experience in regulatory considerations in the countries in APAC region for payments is essential.
• Excellent Knowledge of ISO20022 payment standard and SWIFT messages
• Familiar with project management fundamentals and change management processes
• Excellent analytical, troubleshooting, and problem-solving skills
• Java/Spring platform, Oracle/MSSQL DB, SQL, and Unix/Linux technical competency.

The SEO Lead for Qurio should be an expert across technical, on-page and off-page SEO with experience in optimizing and providing tech solutions for SEO issues on e-commerce websites. This role will start off with optimising and executing SEO for Invity, a health and beauty brand under Qurio’s portfolio of brands, across the markets the brand has presence in, before potentially taking on another brand for the group eventually. Ideally an analytical, self-motivated and performance-driven individual who is also creative with a ton of great ideas.

Core Skills/Knowledge

• Expert in running SEO audits that uncover technical, on-page and off-page issues for multiple market websites.
• Map recommendations against SEO issues and propose solutions.
• International SEO experience a core requirement (this is a must-have).
• Able to clearly define SEO problems and propose solutions to developers and other functional teams.
• Apt with SEO tools like Screaming Frog, Ahrefs, SEMRush, Search Console, GA4, Google Sheets, Excel, to name a few.
• Experience with Shopify and BigCommerce SEO a huge plus.
• Working knowledge of JavaScript, HTML and CSS a plus, and experience in optimizing for PHP and Ruby on Rail sites a bonus.
• Expert in keyword and topic research to uncover user search intent for on-page and content strategy.
• Strong in conversion rate optimization for SEO landing pages.
• A good eye for creatives and content.
• Strong in English language, be it written or verbal.
• Must be both strategic and reactive - able to plan ahead and optimise strategically yet on top of any daily website issues that may occur and take action immediately.
• Be hands-on - whilst there is developer and writer support, at times it will be necessary and faster to simply dive in and execute - this is not a hands-off role.

Overall Job Responsibilities

• Work closely with CMO and marketing teammates to implement SEO plans and strategies in accordance to guidelines, standards and directions.
• Develop and create search-engine optimized content catered for on-site and off-site channels.
• Create SEO guidelines and templates for sustainable and replicable implementation.
• Evaluate the performance of SEO activities against goals and generate new insights to further improve upon effectiveness.
• Identify and explore new SEO opportunities to increase traffic and sales conversion.
• Partner with internal teams on special projects, campaigns and product launches to provide SEO guidance and implementations.
• Drive backlink acquisition.
• Reporting: measure and report performance of optimisations, and assess against goals (ROAS and KPIs)
• Conduct market research, channel, audience, topic and competitor analysis

Requirements

• At least a Degree in Marketing or related field
• At least 3-5 years’ experience, preferably in FMCG and/or retail industry
• Applicants with working experience in similar capacity (e.g. e-commerce advertising) will be highly preferred
• Team Player with positive learning attitude, yet independent with great initiative
• Excellent interpersonal and communication skills
• Able to multi-task and handle pressure in a very fast-paced environment
• Fun, vibrant & outgoing personality
• Knowledge of data manipulation and visualisation highly desirable
• Strong analytical skills, meticulous with an eye for detail
• Excellent written and verbal communications skills
• International exposure is highly advantageous
• Able to take in constructive feedback positively

The Performance Marketing Lead for Qurio should encompass both the strategic and executional aspects of digital marketing to drive direct-to-consumer growth across multiple funnels and media channels. This role will start off with optimising and executing ad and media buys for Invity, a health and beauty brand under Qurio’s portfolio of brands, across the markets the brand has presence in, before potentially taking on another brand for the group eventually. Ideally an analytical, self-motivated and performance-driven individual who is also creative with a ton of great ideas.

Core Skills/Knowledge

• Expert in developing and executing world-class digital marketing campaigns that drive traffic, lead generation and conversions.
• Ability to deep-dive into metrics as well as internal and external data, and uncover each market’s online landscape.
• Experienced in managing and leading digital marketing executives in driving online sales, conversion rates, ROAS, CPA and channel expansion plans.
• Experienced in managing digital marketing executives’ performance reviews, set targets and plan advancement roadmaps a plus.
• Expert in managing and optimizing ad platforms like Google Ads and Facebook / Instagram Ads, Tiktok Ads in accordance to best-practices.
• Expert in managing and expanding affiliates and media platform exposure.
• Experience managing marketing budgets and plan ad buys to achieve business targets.
• Expert in implementing remarketing strategies to grow conversions and turn funnel leaks into sales.
• Understands conversion setup and tracking to convey implementation plans to developers.
• Currently an individual contributor role - but in future able to perform, train and lead digital marketing executives.
• Able to set up tracking best practices for performance and reporting attribution.
• Possesses good experience in Google Analytics and understand ad and site performance success/issues through data.
• Ability to leverage data to sharpen digital marketing activities, and work with internal and external teams in developing top-notch campaigns and content for audience targeting.
• This is a hands-on role - campaign setup, execution, reporting and vendor outreach are required.
• SEO experience a plus.

Overall Job Responsibilities

• Work closely with CMO and marketing teammates to implement digital marketing plans and strategies in accordance to guidelines, standards and directions.
• Develop and create search-engine optimized campaigns and content catered for on-site and off-site digital channels (including paid social media, paid search, affiliates).
• Plan and execute all digital marketing activities such as Google Ads, Facebook Ads, Display Network, affiliate marketing, retargeting, SEO and other ad platforms to meet revenue KPIs.
• Evaluate the performance of digital marketing activities against goals and generate new insights to further improve upon effectiveness.
• Identify and explore new digital marketing opportunities to increase traffic and sales conversion.
• Work and coordinate with agencies to achieve expected ROAS.
• Partner with internal teams on special projects, campaigns and product launches.
• Reporting: measure and report performance of campaigns, and assess against goals (ROAS and KPIs)
• Plan and manage media buy budget, updating and monitoring expenses.
• Conduct market research, channel, audience, topic and competitor analysis.

Requirements

• At least a Degree in Marketing or related field
• At least 3-5 years’ experience, preferably in FMCG and/or retail industry
• Applicants with working experience in similar capacity (e.g. e-commerce advertising) will be highly preferred
• Team Player with positive learning attitude, yet independent with great initiative
• Excellent interpersonal and communication skills
• Able to multi-task and handle pressure in a very fast-paced environment
• Fun, vibrant & outgoing personality
• Knowledge of Google Analytics is highly desirable
• Strong analytical skills, meticulous with an eye for detail
• Excellent written and verbal communications skills
• International exposure is highly advantageous
• Able to take in constructive feedback positively

Please send your resume directly to [email protected]

Job Description: Media Buyer - Digital Marketing

Position Overview: We are seeking a talented and detail-oriented Media Buyer to join our digital marketing team. As a Media Buyer, you will be responsible for planning, executing, and optimizing digital media campaigns across various platforms. Your expertise in media buying, combined with your analytical skills, will play a crucial role in driving the success of our digital marketing initiatives.

Responsibilities:

1. Develop and execute media buying strategies to effectively reach target audiences and achieve campaign objectives.
2. Conduct research to identify target demographics and media channels that align with campaign goals.
3. Negotiate and purchase digital media placements, including display ads, social media ads, search engine marketing, and programmatic advertising.
4. Collaborate with marketing and creative teams to develop compelling ad creatives and messaging.
5. Monitor and optimize media campaigns to ensure they are delivering the desired results within allocated budgets.
6. Analyze campaign performance data and generate actionable insights to improve future media buying strategies.
7. Stay updated with the latest industry trends and digital advertising technologies to identify new opportunities.
8. Build and maintain relationships with media vendors and publishers to negotiate favorable rates and secure premium placements.
9. Collaborate with cross-functional teams to ensure seamless execution of campaigns and deliver exceptional results for clients.
10. Prepare and present media buying reports and recommendations to clients and internal stakeholders.

Requirements:

1. Proven track record in media buying, preferably in the digital marketing industry.
2. Strong knowledge of digital media channels and advertising platforms, such as Google Ads, Facebook Ads Manager, and programmatic advertising platforms.
3. Analytical mindset, with the ability to interpret data and generate insights to optimize campaigns.
4. Proficiency in media buying tools and platforms, as well as Microsoft Excel.
5. Excellent negotiation and communication skills, with the ability to build and maintain relationships with media vendors.
6. Detail-oriented and organized, with the ability to manage multiple campaigns simultaneously.
7. Strong problem-solving skills, with a proactive approach to overcoming challenges.
8. Bachelor's degree in Marketing, Advertising, or a related field.

Join our team and be part of an innovative and dynamic digital marketing company. We offer competitive compensation packages, professional development opportunities, and a collaborative team culture. Apply now and help drive the success of our digital media campaigns!

If you have any further questions or need assistance with the application process, feel free to ask.

The IT Product Testing Team Lead will be responsible for performing regular quality audits based on established standards to ensure quality service to customers is consistently met. The IT Product Testing Team Lead will facilitate calibration sessions with Team Leads to generate timely and accurate reports on a daily, weekly, and monthly basis perform quality analysis, and be capable of identifying root causes and corresponding action items to improve and or sustain performance.

Role and Responsibilities

• Leads and manages the day-to-day activities of QA Testers and is in charge of all quality aspects of the system
• Works with the product manager, designers and development team to define the test coverage plan to ensure the test scenarios and test cases are scalable and sufficient
• Provide hands-on technical and functional input in the area of continuous testing, monitoring, and continuous delivery across multiple products
• Recommend and evaluate new tools to improve productivity, efficiency, and quality
• Proactive in improving productivity, efficiency, and quality of QA team
• Assess current framework and testing strategies
• Analyze Business, Functional, Technical, and UI (User Interface) project/release requirements
• Analyse bug trends and fine-tune QA processes to improve overall quality of the product
• Design and implement QA test Protocol and processes
• Assist with defining QA test Protocol and processes
• Develop, maintain, and support post-deployment automated tests
• Mentor junior team members on technical concepts and implementations

Qualifications and Education Requirements

• 3-4 years in the capacity of a QA Lead
• Relevant experience as a Software Tester
• Bachelor’s degree in Computer Science, Software Development, or related technical discipline
• Familiar with Agile tools (e.g. JIRA/Confluence)
• Continuous QA process improvement
• Test Automation skill sets are highly favourable
• Experience in tech or Fintech related service company would be advantageous

Note:

• Singaporean and Permanent Resident candidacy will be assessed as priority.

At Clarity Techworks, the Full Stack Development Lead possesses the skills of Frontend and Backend technologies while leading and training the team. We hire people who are hungry for innovation and motivated to overcome challenges and setbacks. We’re looking for a Full Stack Development Lead who displays enthusiastic leadership, and whose technical expertise allows them to seamlessly manage projects and prioritize deadlines.

Role and Responsibilities

• Provide technical leadership to teammates through coaching and mentorship
• Participate in the full software development lifecycle, including design, analysis, test, and delivery
• Develop web applications using a variety of languages and technologies
• Facilitate design and architecture brainstorms
• Participate in code reviews
• Collaborate with team members to define and implement solutions

Qualifications and Education Requirements

• 3 to 5 years of relevant experience in software development
• Experience in designing and integrating RESTful APIs
• Understanding of full-stack web, including protocols and web server optimization standards

Technical Skills Proficiency:

Laravel, PHP, VueJS, Jira, MySQL, MongoDB, Git

WE ARE HIRING

Rajah & Tann Technologies (“RTTech”) offers multidisciplinary tech-enabled legal solutions including eDiscovery, digital forensics, data breach readiness and response, cybersecurity, contract management, eLearning as well as other digital risk management services and solutions.

It is wholly owned by Rajah & Tann Singapore, a leading full-service law firm in Singapore and one of the largest in Southeast Asia. Rajah & Tann Asia is a network of over 700 lawyers in 10 countries in Asia.

RTTech provide new legal and digital governance delivery models to meet client demands in the digital economy.

We are looking for dynamic professionals to join our growing multidisciplinary team.

Our multidisciplinary business focuses on both the delivery of industry leading solutions and value-driven advisory services. Please see our website for more details of our key business areas including cyber security, eDiscovery, eLearning, and digital risk management.

Key responsibilities:

• Introduce our suite of solutions and service capabilities to prospective clients;
• Close sales engagements with customers by gaining commitment to implement RTT solutions;
• Work closely with stakeholders to develop and implement our business development and marketing strategies/plans;
• Support/manage assigned engagements in a post sales support capacity;
• Maintain in-depth knowledge of products and services (including competitors) such as features, benefits, changes, and roadmaps;
• Obtain the relevant product certifications where required;
• Partner with customers through strategic and consultative sales opportunities to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution.

Requirements:

• Posess a degree or diploma in a recognised institution
• Strong attention to detail and ability to multitask
• Ability to work independently to track leads thoroughly, follow up, and close deals.
• Good writing and communication skills with good knowledge on Microsoft office, Teams and Sharepoint.
• Strong interpersonal skills in building rapport and collaborating effectively with others

Attributes:

• Team player with strong communication and presentation skills;
• Ability to travel when required and willingness to be on standby for reactive engagements;
• Eager to learn new skills and technology while comfortable to provide training when equipped to do so;
• Tenacity to quickly adapt to the evolving requirements of the business.

Job Description & Requirements

• Lead a team of 4
• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders

Job Requirements:

• Degree in any discipline from a recognized institution would be preferred
• To possess at least three years’ experience in event/programme management
• Good negotiation and leadership skills
• Proven stakeholder management skills
• Proven experience managing a team
• Proven problem solving skills
• Candidates who can start immediately or within short notice will have an advantage