This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Job Highlights

• Conducive working environment

Job Description

The Singapore Hockey Federation (SHF) is committed to Encourage, Promote, Develop, and Manage the game of Hockey in Singapore. SHF is a non-profit organization, which is registered under the Charities Act and is affiliated with the Singapore National Olympic Council, The Asian Hockey Federation, and The International Hockey Federation.

SHF is currently on the lookout for high-caliber applications for the following role:

SPORTS OPERATIONS & DEVELOPMENT EXECUTIVE

Essential Duties

To participate in the following committees, as well as to assist the General Manager in any other ad hoc tasks as assigned

Development of Hockey as a sport

• Promote the development of hockey in the community & the schools, enhancing participation, and creating a network of collaborators to increase hockey’s presence in the community.
• Help put in place suitable programs for engagement in hockey, promote access to hockey programs breaking down barriers to participation
• Monitor & assess progress

Workplan & Sports Administration

• Assist in the preparation the “MYSP” (multi-year sports plan) and annual operational plan in accordance with the requirements of SSC (Singapore Sports Council), as and when required.
• Assist in monitoring progress of the “MYSP”, to ensure that KPIs are met.
• Ensure that all operations and procedures conform to the prevailing regulations, policies and guidelines issued by the Singapore Sports Council from time to time.
• Submit quarterly reports to SSC and the SHF on progress made in the specified areas of responsibilities.
• Responsible for the timely submission of reports and quality business information to SSC.
• Manage all facilities bookings made by the organisation
• Manage all travel and accommodation bookings made on behalf of the organisation

Public Relations & Marketing

• Help to uplift SHF’s profile in the community
• Conceive & execute plans to publicize & market Hockey to schools, community organizations & potential sponsors
• Prepare publicity / communications materials & press releases, ensure that they fulfil SHF & sponsors’ needs, and are rolled out on time.
• Coordinate the production and distribution of collaterals & marketing materials for major international tournaments, and help garner sponsorship
• Maintenance and Update for SHF Social Media Platforms
• To assist general admin executive on improvement of the Website, and ensure that it is regularly updated and monitored.
• Build a network of Key Stakeholders to support SHF, and maintain a database of sponsors & stakeholders

Supporting Executive and Sub-Committees’ Work

• Providing support to sub-committees such as Executive Board, Youth Development Committee & Communications and Community Committee etc to help drive initiatives. Compliance
• Maintain and update record of register for inventories, stock take and assets.

Other Duties

• Any other duties & tasks directed by EB, commensurate with the level of the post.

This job description is not to be regarded as exclusive or exhaustive. It is an outline indication of the areas

of responsibilities & relevant activities that the incumbent would be engaged in, and may be amended from time-to-time to align with the changing needs of SHF.

Minimum Qualifications (Knowledge, Skills and/or Abilities Required)

• Possess at least a Diploma relevant to Sports Science/Management/Administration
• Good knowledge of the infrastructure of the SportSG, SNOC, and relevant NSA, together with a background in the relevant sport would be an advantage
• Able to work on weekends if necessary

Other Requirements

· Singapore Citizen

Note: Salary is negotiable

Job Description

• Position: Sales Manager
• Working Hours: Mon-Fri (9am-6pm)
• Salary (commensurate with experience): Up to $5,200 + Commission + Transport Allowance + Performance Bonus
• Duration: Permanent
• Industry: Software

Main Responsibilities:

• Develop and implement a strategic sales plan to achieve sales targets and drive revenue growth.
• Lead, motivate, and mentor a team of sales professionals, providing guidance and support.
• Identify new market opportunities and develop innovative sales strategies.
• Build and maintain strong relationships with key customers.
• Conduct market research and competitive analysis to stay updated on industry trends, customer preferences, and competitor activities.
• Provide regular sales forecasts, reports, and updates to senior management, highlighting key metrics, achievements, and challenges.
• Develop and implement sales training programs and initiatives to enhance the capabilities of the sales team and improve overall sales performance.
• Participate in networking events, conferences, and industry trade shows.
• Any other ad-hoc duties assigned.

Requirements:

• Bachelor’s degree in business, marketing, or a related field.
• At least 5 years of prior experience as a Sales Manager.
• Prior experience in infrastructure or construction sector is required.
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Roles & Responsibilities

Primary Information & Benefits:

· Basic Salary: Starting from $2300 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 6.30pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation:

1.Arrange meetings to understanding potential clients’ business solution requirements

2.Arrange with clients’ to do a site survey to familiarise with outlet layout

3.Prepare client’s system backend and hardware

4.Onsite installation of hardware

5.Provide training for users on operating the system

6.Provide cover support for clients when their system go live

7.Arrange project reviews with clients after system implemented

Technical Support:

1.Provide timely support and resolutions for clients’ enquiries and system issues within SLA

2.Replacement of hardware may be required for faulty hardware

3.Support phone duty of one week per month with company allowance will be given

4.Testing of new system features or fixes will be required

5.Other ad-hoc tasks

· Evaluate customers’ future needs and recommend best practices

· Once familiar with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

-Diploma in IT in above is preferred but not a must

-Knowledge and experience in working with POS is an added advantage

-Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

-Ability to handle pressure and ambiguity

-Meticulous and willingness to learn

-Fluent in both written and spoken English

-Knowledge in a second language preferably in Mandarin or Tamil is an advantage

-Fresh grads are welcomed to apply

Diploma or degree in building/structural/ /civil engineering or related field.

Good knowledge of aluminium windows, curtainwall, skylight or architectural metal works.

Have good grasp of BIM and autodesk softwares.

Actual site experience is this aluminium/glass field is necessary.

Ability to work independently.

Ninemer Communications is a local communication consultancy firm established in 2010. The agency has a strong roster of B2C and B2B clients spanning industries such as FMCG, government, MICE, travel and more. Our agency is looking for dedicated and dynamic individuals to add to our team.

WHAT YOU WILL BE DOING

1. Assist our account teams in ongoing PR, social media and digital projects.
2. Research for media materials, social media outreach or new business proposals.
3. Monitor, collate and analyse media coverage.
4. Manage monthly reports to derive insights.
5. Other administrative duties.

QUALIFICATIONS AND BACKGROUND REQUIRED

A diploma in any subject is acceptable, although English, journalism, media studies or mass communications are preferred. In-house or Agency experience in corporate communications or public relations will be advantageous.

A SUITABLE CANDIDATE SHOULD ALSO HAVE THESE TRAITS

• Strong communication and interpersonal skills.
• Multitasking is a norm and able to work well under stress.
• Able to work independently and in a team.
• Meticulous and a real eye for detail.
• Knack for learning fast and hunger for knowledge.
• Responsible and diligent.
• Excellent time management and organisational skills to ensure deadlines are met.

HOW TO APPLY

We would love to hear from you! Send us your CV, Cover letter, recent photograph, expected salary and date of availability to us.

Please write in to [email protected]

Job Description:

• Design and develop print and digital marketing materials ranging from brochures, ads, infographics, postcards, banners, gifts, email campaigns, display banners, and web assets and other graphics.

• Design, manage and execute creative ideas including mock ups for digital marketing campaigns based on the specific requirements/briefs and good customer experience principles.

• Create digital design work for websites and social media platforms.

• Establish the look and feel of the brand/campaigns in order to develop leads and stimulate sales. Design logo, icons, colour palettes, typography, and stationary design and create the brand guidelines.

• Utilize marketing assets to develop new, unique ideas and adapt key design elements across many different digital touchpoints while maintaining high standards and overall consistency within established guidelines

• Adapt existing key art to various digital marketing formats for Facebook, Google, eDMs and more.

• Develop mock-ups into functional web pages. Work with cross-functional teams to bring graphic and web design ideas from scratch to life, while adhering to style standards on fonts, colours and images. Illustrate design ideas by using mock-ups, process flows and sitemaps.

• Design and develop streamlined web page templates intended for reuse.

• Use strong UX/UI principles when designing for mobile and web-based marketing assets to create converting e-commerce website

• Coordinate and execute promotional materials that will be published onto the website and print collaterals.

• Create new converting and interactive designs/layout for A/B testing in order to support the marketing team in optimizing their content and inbound marketing strategies.

Requirements:

· Knowledge in graphic design, marketing field

· Professional design experience

· Portfolio of strong creative work

· Experience with Adobe Creative Cloud (Dreamweaver, Photoshop, InDesign, Illustrator)

· Experience with HTML, JavaScript, and CSS would be an advantage

· Social media and digital marketing experience will be a plus