Key Responsibilities and Accountabilities :

1. To work and co-ordinate with design/construction teams for all M&E installation and system requirement matters

2. To attend E&M Co-ordination Meetings and write Minutes of Meeting

3. To co-ordinate with Civil/BIM teams & all SWC for station and viaduct CCSM/SEM drawings and submissions

4. Review project specifications, technical clarifications and construction drawings

5. Manage in-house E&M sub-contractors’ work to ensure shop drawing and services are well co-ordinated to suit sequence and installation

6. Supervise and lead an installation team on E&M services installation in construction environment

Requirements :

1. Degree / Diploma in Mechanical/Electrical Engineering and/or Specialist Diploma in M&E co-ordination will be an advantage

2. At least 5 years experience in LTA projects M&E Coordination in local construction firm/LTA-MRT Project

3. Able to read and understand CAD, Revit/Navisworks software services in 3D model is essential

4. Good knowledge of local standards & requirements

5. Understanding of a Design & Build contract/project

6. Independent, self-motivated, proactive with a positive attitude

Basic Salary: UP to $2500 + Transport and meal allowance

Location: Pioneer

Work schedule: 5 days work week, (Monday to Friday, office hours)

Roles and Responsibilites

• Maintain accurate records of inventory levels.
• Create asset tags for all newly arriving equipment.
• Conduct a GRR (Goods Receive Records) analysis for every incoming shipment of new items.
• Distribute spare parts to technicians and contractors.
• Conduct monthly stock count.

Requirements

• Applicants with no prior experience are encouraged to apply.
• Able to start immediate would be preferred.

To submit your application:

Click 'Apply Now' or reach out to Jaslin at [email protected] via email. Please note that only candidates who have been shortlisted will be contacted for further correspondence. Wishing you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Poh Chew Leng, Jaslin | R22108798

Job scope

1. Work scope is indoor based
2. Provide administrative support to Sales & Project Team
3. Source and procure materials for project team
4. Prepare quotation and proposal
5. Attend to sales/project enquiries and execute projects closely with Sales & Project Team
6. Liaise with Engineering and Production Team in Batam, Indonesia on all aspect of manufacturing
7. Coordinate with Clients on project documents for submission and approval
8. Provide weekly production status on current projects
9. Provide weekly quotation status update

JOB DESCRIPTION & RESPONSIBILITIES

An Assistant project manager/Project coordinator oversees different initiatives or projects of a business, monitors their progress and completion, and ensures that they meet the expectations of the clients.

• Project planning, risk management, and supporting of project coordination.
• Reporting on the schedule progress, project budget, spending and milestone.
• Schedule and take lead of meeting or scrum, recording meeting minutes and follow up.
• Proficiency in Microsoft Office and project management software.
• Multitask, oversee several projects, time management, dependable, good communicator, and able to identify the gaps/issues and fix the gaps/issues.
• PMP certification is a plus.
• Knowledge of IT field is a plus

JOB REQUIREMENTS

• Degree/Diploma holder in Information Technology, Computer Science or related field;
• At least 2 years of experience in Project Management & proficient in MS Project;
• Ability to lead project teams of various sizes and see them through to completion.
• Sound communication and negotiation skills.
• Understanding of formal project management methodologies.

REQUIRED SKILL-SET

• Team player attitude with good inter-personal and client management skills;

· Decisive with the ability to multi-task

· Knowledge of IT Fields such as IT systems, infrastructure, and virtualization is a plus.

· PMP certification is a plus.

· Overseas travelling may be needed and regional experience with SEA countries is a plus.

APPLY NOW

Should you be interested in this opportunity, please send your updated resume with the following details to [email protected] at the earliest. Confidentiality is assured, and only shortlisted candidate will be notified.

§ Expected salary

§ Notice period

§ Project portfolio

Responsibilities:

• Site preparation and co-ordination, preparation of submission documents and update status of individual projects
• Coordinate, liaise and manage various project stakeholders including customers, consultants, sub- contractors, vendors, etc. on site to ensure project requirements are met.
• Prepare and create detail work schedule, manpower and resource planning.
• Able to understand Engineering drawings and perform basic engineering calculations, design, etc.
• To prepare submission of material and drawing
• To identify possible technical problems and seek for solution
• Coordinate the safety management system on site.
• Supervise project deliverables regarding site co-ordination and installation of M&E works.
• Follow up and reporting on the project progress.

Requirements:

• Good communication and interpersonal skills capable of maintaining strong relationships
• Strong organizational, multi-tasking and time management skills

Interested candidates, please send your updated resume to [email protected]

Working day : (5days) , (9am-6pm)

Location : Kaki Bukit

Business nature: geospatial technology for the construction, engineering, surveying and marine & off-shore sectors

Roles & Responsibilities

• Attend to customer enquiries, feedback and complaints via phone,email
• Providing daily secretarial and administrative support
• Organizing and filing of documents
• Update the file records.
• Handling incoming calls, correspondences
• Prepare orders, invoices, delivery order, etc

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Details:

• 12 Month Contract
• Salary range up to $4,000
• Completion Bonus 1 month given
• UK MNC Chemical Industry
• Location: Jurong East MRT

Responsibilities:

• To prepare, maintain, communicate, and coordinate diverse commercial administration in support of all sales activities.
• Materials will include price lists, quotations, product specifications, datasheets, Technical Service Enquiries, sales master data, and other documentation as required by systems, companies, agents an customers
• Maintain, communicate and coordinate internal online ordering platform.
• Support and communicate closely with other departments, maintaining records of sales data and promotly assist customer enquiries. 
• Own the customer relationship for designated customers/territories including price setting within defined limits.
• Prepare commercial quotations in response to new customer enquiries. Informing customers of pricing and otl contractual conditions within agreed guidelines.
• Ensure compliance with agreed procedures and take the decision when to escalate issues for approval plan and prioritise daily workload within guidelines.
• Regular direct contacts with customers requiring appropriate commercial sensitivity and communication style of the customer relationship.
• Broad knowledge of systems & processes (e.g. ERP, CRM). Identify opportunities for efficiency improvement administrative systems

Requirement:

• Minimum Diploma in any relevant.
• Technologically savvy – proven experience as administrator of online ordering platform/ system, able to navigate backend settings and troubleshoot order variance.
• Experience working in MNC organizations and managing multiple stakeholders.
• Contract role for 1 year, subject to renewable and convertible to permanent.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

What We're Looking For: We're seeking candidates who embody the following qualities:

1. Strong Interpersonal and Organizational Skills:

• You excel in building relationships and keeping things organized.

2. Computer Literacy:

• You can handle inquiries effectively via phone or computer.

3. Sales Support:

• You'll assist our sales team, focusing on schedule management and sales document distribution.

4. Quotation and Negotiation:

• You'll prepare and follow up on sales quotations for clients, negotiating terms as needed.

5. Excellent Communication:

• You'll respond to online and telephone queries in a calm and friendly manner.

6. Interdepartmental Liaison:

• You'll collaborate with other departments to ensure clients' needs and timelines are met.

7. Sales Strategy Development:

• You'll work closely with the sales team to assess progress and develop sales strategies.

8. Reporting:

• You may be required to produce reports on department progress and strategies for improvement.

9. Strong Communication Skills:

• Fluency in English is a must, as you'll frequently liaise with clients and colleagues.

10. Administrative Efficiency:

• You possess excellent administration skills to manage paperwork effectively.

11. Customer Service Excellence:

• You provide outstanding customer service, as client communication is a significant part of the role.

Additional Information:

• Comfortable in communicating and closing sales on the phone.
• Working hours are Mondays to Fridays, 9.00 am to 6.00 pm.

Multinational engineering and construction company primarily engaged in the design, construction and operation of infrastructure

MECHANICAL & ELECTRICAL COORDINATOR

Responsibilities

· Supervise the work of sub-contractors and work closely with other site operations staff to meet the project schedule

· To work and co-ordinate with design/construction teams for all M&E installation and system requirement matters

· To attend E&M Co-ordination Meetings

· Adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship to meet the stringent requirements conducted during site tests and inspections

Requirements

· Candidate must possess at least Degree in Mechanical Engineering/Electrical Engineering/its equivalent

· At least 3 years of working experience in Construction Industry (LTA projects) for this position

· Excellent coordination and communication skills gained through experience in the supervision of field staff

· Be assertive, independent and proactive with a positive attitude

Work Location: East

Working Hour/Day: 7:30am to 4:48pm / Mon - Fri

Job Descriptions:

• Responsible for ensuring parts availability and contribute to optimal inventory control to meet monthly engine production targets
• Issuing of purchase orders and management of parts for New, Overhaul, Exchange or Repair to ensure an effective linear flow of materials needed for engines at assembly
• Monitor part shortages and delivery to meet engine production targets
• Review and carry out appropriate action for open purchase orders
• Reconciliation of invoices discrepancies (DFM)
• Liaise with vendors on defect parts for resolution (DR report)
• Participate in projects leading to procurement and inventory control improvement
• Work in accordance with accepted safe and environmental practices
• Report unsafe conditions and practices
• Support achievement of EH&S goals and objectives
• Comply with EH&S rules, policies and procedures
• Attend required trainings
• Other ad-hoc duties as assigned

Job Requirements:

• Preferably have good knowledge in engine build specs and parts conformity
• Meticulous and detail oriented
• Is a team player, result-oriented and self-motivated in a fast-paced environment
• Possesses good interpersonal and communication skills (English), spoken and written

Job Responsibilities:

• Prepare, Process and Follow up on Sales Orders.
• Review customer’s requests and prepare quotation in response to customer enquiry.
• Perform order entry duties accurately and in a timely basis.
• Generate manufacturing documentation to manufacturing planning for creation of Production Order.
• Review Delivery Orders to ensure error-free before goods delivery.
• Update and maintain delivery schedule or re-schedule.
• Update of Sales Order status.
• Prepare weekly or periodic reports of compiled orders.
• Others ad-hoc duties may be assigned.

Requirements:

• Minimum GCE O level
• Minimum of 1 years of work experience as Sales Coordinator or Shipping Assistant
• Preferred with knowledge of SAP
• Preferred with knowledge of Shipping process
• Must be detail-oriented and strong organizational skills
• Competence with Microsoft Office
• Good personality and able to handle customer queries

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Automation Engineer to be part of their Logistics team to support their business needs. They are located in the West - easily accessible.

Job Description:

• Oversee the testing, operation, and upkeep of automated machinery.
• Contribute to the development and execution of Logistics System enhancements.
• Compile project materials, conduct cost analyses, estimate annual retrofit budgets, and manage spare parts inventory.
• Sustain the performance and reliability of all automation and network systems within the automation layer.
• Analyze equipment reliability using error logs, event reports, and data from computerized maintenance systems.

Requirements:

• Diploma/Degree in Mechatronics, Engineering, or a related field
• Experience with automation control products such as Siemens IPC, PLC etc.
• Comfortable with rotating day and night shifts

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

~ 5 days work week, Monday - Friday 9am - 6pm

~ Location: Islandwide

~ To support solar energy project

~ Experience in construction will be added advantage

~ 6 months contract and convertible to permanent

Our client is a solar energy solution provider in Singapore

Responsibilities:

• Assess site condition and provide feedback to team and client accordingly.
• Conduct project site inspection on a regular basis.
• Track work progress and submit progress report.
• Liaise with Client, Internal staff and contractor on site activities.
• In addition to the above-mentioned duties and responsibilities, any other assignments given occasionally or daily by the immediate Superior

Requirements:

• 1 year of site experience in construction industry with safety knowledge
• M&E knowledge will be an advantage
• Computer knowledge particularly in Excel, Words and Outlook
• 6 months contract and convertible to permanent base on performance

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

Location: Nearby Tuas West Road MRT

5 Days Work Week/ 8am to 5.30pm

Salary: Up to $3,000

Job Responsibilities

• Oversee the purchasing, logistics, and production planning functions within the organization.
• Review requisitions and collaborate with Supervisors/Projects Team to assess material suitability, track overdue requests, and identify alternatives.
• Manage Purchase Requisitions and Purchase Orders.
• Source alternative products and negotiate favorable terms.
• Ensure timely receipt of purchased items, aligning with project/customer schedules and specifications.
• Conduct purchase forecast planning to maintain adequate stock levels.
• Communicate ideas for process improvement and foster a positive and constructive work environment.
• Handle logistics arrangements for efficient material transportation.
• Perform any other tasks and duties delegated by Supervisor or Management.

Requirements

• GCE A Level/Diploma qualification.
• 1-2 years of experience in purchasing and production planning.
• Preferred knowledge of SAP; PC literate with proficiency in MS Office applications.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Job Description:

• Provide exceptional administrative and operational support to the sales team
• Assist in the creation and maintenance of sales documents, presentations, and reports
• Coordinate and communicate effectively with internal teams to ensure seamless execution of sales processes
• Manage and organize sales-related data, including customer information and sales performance metrics
• Respond promptly to customer inquiries and provide necessary information or support
• Collaborate with sales representatives to ensure accurate and timely order processing
• Assist in the preparation and follow-up of sales meetings and presentations
• Maintain a thorough understanding of products or services to effectively address customer needs
• Generate and distribute sales-related reports to track progress and identify areas for improvement
• Participate in training sessions to stay informed about product updates and sales techniques

Requirments:

• Diploma holder and above
• At least one year Customer Service experience (MUST)
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description

• Handle operation for import or export shipment
• Prepare import or export documentations
• Monitor shipment and receipt of shipping documents.
• Issue work order to external and internal contractors
• Any other ad-hoc administrative duties

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

• Salary: $2200 - $3000 + OT
• Working location: Seletar North Line (Punggol MRT)
• Working hours: 8am to 5pm, Monday to Saturday

Responsibilities:

Main job to assist the Operation Manager in all site matters, thus, around 70% of time will be outdoor work at our aggregates and sands stockpile or nearby aggregate port terminal. Will only have some of time station in container office to do paperwork.

• Assist to issue delivery order at site office
• Assist to manage simple proper documentation for the daily delivery at site
• Coordinate orders requested by customer and assigned truckts to customer location
• Maintain cleanliness of the office
• Any other adhoc task as assigned by site supervisor

Requirements:

• Diploma education in related fields or 1-2 years of experience in on-site coordination work.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Daily Update of Project/Operation Progress to immediate superior.
• To have and maintain good daily attendance and punctuality.
• To update team member at least 2 working days in advance before going for leave, in order to minimise downtime.
• Manage and monitor the foreman and workers for right attitude, behaviour and manner working in workshop.
• Ensure, understand and meet in detail Scope of Work, Specifications and project requirements on the equipment/vehicles.
• Planning of the materials requirement and coordinate with logistics procurement.
• Organise in the daily and weekly logistic coordination meeting with team.
• Check the project required mandatory courses for workers and arrange for training in line with training matrix.
• Check and ensure all workshop activates shall ongoing well with quality and safety.
• Plan and prepare minimum One month in advance Manpower, Material, Machinery as per given task.
• Work Progress Update And Mitigation Plan Discussing In Daily Toolbox Meetings and Weekly Meetings.
• Perform inventory check on RMC equipment and machineries and update condition on the items.
• Update feedback to superior on the machineries and equipment activities regularly.
• Upgrade own self and attend the relevant industry training continuously to meet the market requirement and have the competency.
• Continuously monitor and identify the potential worker from workforce, coaching with leadership skills and update to HQ .

• Processing quotation and sales orders
• Liaising with Suppliers for product related matters including purchase order creation
• Must be customer & team oriented.
• Candidate must possess at least secondary/Pre-U/A level/College in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Candidate must be suitable for working in a fast pace environment

Our client is a MNC company, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Coordinator to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Facilitate and coordinate tasks to fulfill customers’ orders effectively
• Generate sales directives for the company’s Production Planning team
• Work closely with the company’s various departments to ensure on-time delivery
• Monitor and address customers’ feedback when required
• Verify the pricing accuracy to maintain precision
• Keep the sales order records/documentation up to date
• Maintain and update the company’s contact databases
• Offer the necessary follow-up actions to meet customer needs when necessary
• Coordinate with the company’s various logistics partners to issue permits for deliveries
• Collaborate with the company’s various departments for invoicing and delivery order processing
• Arrange the required delivery schedules efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Nitec/Diploma in any field of studies (Relevant working experience can be considered as well)
• Minimum 1 year of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

1. To assist the business in managing of workplace safety, health and environment matter.
2. To support the manager, or other person in charge at the assigned business unit or project for workplace safety, health and environment compliance.
3. Ensuring business compliance with the WSH Act, pertinent Regulations, Approved Codes of Practice and Standards.
4. Carry out compliance check, inspection, and audit to identify sub-standard practices, unsafe act and conditions, and to report such findings for a follow up.
5. Identify hazards at the workplace and recommend reasonable and practical control measures to eliminate or reduce the risk.
6. Review the risk assessment with the risk assessment team to ensure that the risk is mitigated and to ensure that the risk assessment is communicated to the work team.
7. To implement and coordinate of safety programme at the workplace to raise awareness among workers.
8. Conduct HSE training to be in line with current work activities and ensure execution of regular training sessions to maintain HSE awareness, including of HSE Orientation.
9. Assist with the investigation of incident, accident, near misses and dangerous occurrence at the workplace and on the implementation of the remedial measures to prevent a recurrence.
10. To maintain of the workplace safety, health and environment documentation.
11. To assist relevant authorities such as MOM and NEA for any site inspection and audit.
12. To assist external emergency agencies services such as SCDF and SPF, during an emergency.
13. Ensure the emergency response plan is in place and that training is carried out accordingly.
14. Liaise with project lead for on-job coordination, as to ensure high risk works are identified and the risk are mitigated.
15. Any other duties and responsibility as assigned.

• Collaborate and communicate effectively with architectural services and other trades on-site.
• Manage architectural work scheduling, material procurement, cost control, project oversight, and documentation.
• Assist in the implementation, monitoring, and review of a construction management plan.
• Supervise and inspect all architectural work performed by sub-contractors.
• Ensure adherence to architectural specifications and maintain high-quality standards.
• Ensure that stakeholders are actively engaged and that beneficial relationships between the project and the client, subcontractors, community, and other external parties are developed and maintained.
• Support the Project Manager in all coordination work of civil, structural, architectural and System-Wide Contractors (SWCs)

Requirements:

• Minimum educational qualification of a Diploma or a Bachelor's Degree in Building or Architecture
• At least 3 years experience in managing Civil, Architectural and/or E&M Building Services works of similar scale and complexity.
• Min 3 years of related experience on LTA/PUB projects in Singapore

@ [email protected]

Info can be shared: -

• Basic Up $2000 (No Exp Req) + Allowance + OT + AWS + VB
• Pioneer Crescent
• 5 Days (Office hour)

Your Responsibilities: -

• Raise PR for spare parts, update goods records for shipment
• Cheking, inspect on goods arriving and receiving
• Stock tracking, SAP update
• Issue parts to contractor & technician

You will need: -

• No experience required, training provided
• Perfer short notice candidate
• Only Singaporean may apply

Email to [email protected] or WA resume +65 86983657 (No Calling, thanks)

Good Luck! Only shortlisted candidates would be notified.

Ho Tze Chin (Kenny) R1762905 Recruit Lync Pte Ltd 22C1000

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Roles& Responsibilities

· identify and resolve systems issue.

· Provide tactical and strategic recommendations based on ITSM key performance measures.

· Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.

· Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery.

· Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

· End User communication including major changes and scheduled system maintenance.

· Case escalation and case status reporting, providing monthly updates to GMIT management on vendor case management against metrics.

· User account maintenance.

· Ongoing development of current role based on experience and changes to current global service contracts.

· Ensure that the end user community are aware and comply with current corporate IT procedures ensuring updates are communicated.

Skills and Requirements

· An in-depth knowledge of contemporary IT solutions and infrastructure

· Strong understanding of ITSM key performance measures.