NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for a Service Delivery Manager to be part of our diverse team of talent here at NCS!
If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!
What we seek to accomplish together:
- As part of the Cloud Infra team to support the capability of the Cloud platforms to deliver a cost effective and sustained level of availability to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.
- Assist the Operations Director in the day-to-day operations of the large-scale Gov Private Cloud Project
- Responsible for service deliverables SLA – service availability, incident/problem resolution
- Enforce ITSM methodologies and ensure contract compliance
- Manage the infrastructure security operations
- Maintain and execute a security vulnerability management strategy and address security vulnerabilities from all sources within SLA
- Support annual security and ITSM audit
- Carry out Risk Assessment and propose mitigations
- Drive automation and process optimization
- Proficient in cloud technologies
- Strong analytical and troubleshooting skills
Proficient in VMware, Nutanix, Windows Servers, Linux operating systems
- Lead weekly operation meeting with Gov customers to discuss operation matters
- Attend fortnightly management level meeting with Gov customers by providing presentation on operation related topics
- Handle customer escalations
- Lead technical troubleshooting session and vendor management
- Review and approve critical changes, upgrades raised by leads or subject matter expert
- Manage maintenance plan and handle communication with all stakeholders
A little about you:
- Able to lead, develop and maintain respectful and trusting relationship
- Proficient in written and spoken English
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
- Passionate about process improvement and resource optimizing projects
What you might also need to have:
- 6 - 8 years IT operations experience
- Skilled in the VMware, Nutanix, Netbackuo, Red Hat Enterprise Linux (RHEL). Microsoft Windows
- Degree in Information Systems or equivalent
- Certification in PMP / CITPM/ITSM / COMIT/ ITIL V3 or above
As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.
We Grow our People, Value our Clients, and Create our Future.
We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.
You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.
About NCS Group
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.
We’re here to make the extraordinary happen.
Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.
