Lead, Infrastructure Specialist (Service Desk & Deskside Manager with PABX System Expertise)

Position Overview:

The DWS Integration Leader/Lead, Infrastructure Specialist is responsible for overseeing both the service desk and deskside support teams, ensuring efficient and effective technical support services for end-users and stakeholders. This role requires specialized expertise in PABX system, including maintenance, and troubleshooting.

Key Responsibilities

Team Leadership:

· Provide leadership, direction, and mentorship to both the service desk and deskside support teams.

· Conduct regular team meetings, performance evaluations, and coaching sessions to ensure high-performance standards.

Service Desk and Deskside Operations:

· Manage the day-to-day operations of the service desk and deskside support teams, ensuring timely resolution of support tickets and service requests.

· Monitor service desk metrics and KPIs, as well as deskside support activities, to evaluate performance and identify areas for improvement.

· Develop and implement standard operating procedures (SOPs) to streamline processes and enhance efficiency across both support channels.

Continuous Improvement:

· Drive continuous improvement initiatives across service desk and deskside support.

· Identify opportunities for process optimization, and technology enhancements to improve service delivery and reduce manual effort.

· Stay updated on industry best practices and emerging technologies related to IT support and telecommunications.

PABX System Expertise:

· Serve as the SPOC for PABX-related inquiries and issues, collaborating with vendors and internal teams as needed.

· Develop and maintain documentation and training materials for PABX system users and support personnel.

Qualifications:

· Bachelor’s degree in information technology, Computer Science, or related field.

· Proven experience (10 years) in IT support roles, with 5 years of experience in managerial or supervisory positions.

· Strong leadership skills with the ability to lead and motivate teams in a dynamic environment.

· Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

· Understanding of IT service management frameworks such as ITIL. Certification in ITIL required.

· Experience with service desk tools, deskside support techniques, and PABX systems.

· Healthcare experience preferred.

Permanent Facilities Engineer position

Salary: up to $5000

overseeing overall building maintenance and security operation for all Central Offices, includes conducting inspection, coordinating maintenance/ improvement programs and projects, compile data for reporting and forecasting future needs and costs

Assist in operations and implementation of facilities management programmes, including formulating programmes relating to routine and periodic maintenance works, plan and implement the cyclical replacement/ enhancement works for all Central Offices

• Support Manager for preparation of operation and capital budget, monitoring and control to ensure completion within time and cost objectives.

• Assist in contract administration and management, including calling, evaluation, negotiation and award recommendation of tenders/ quotations.

• Support the effective planning and management of activities of outsourced service partners, providing supervision and controlling their performance

• Coordinate with internal associate engineers and the appointed managing agent to ensure maintenance of all systems are being carried out according to plan and contracted scope of work and manage facilities related to timely repair and replacement work.

• Assist to investigate, develop and implement solutions, trouble shoot on day to day operational problems of facilities and building.

• Assist to develop and implement policies, protocol and procedures to maintain full compliance with the prevailing legislative acts and regulatory requirements.

• Conduct periodical quality control inspections at all Central Offices for potential safety hazards and unsafe conditions, initiate corrective measures to maintain a secure, safe and healthy work environment

• Attend to all emergency/crisis on and off hours and provide a timely response to incidents as they arise and assist in emergency management and contingency planning.

• Assist in internal and external audits.

Requirements

• Diploma/ Degree in Electrical/ Mechanical/ Facilities Management/ equivalent with 4-5 years experience
• Well versed in all facets of facilities management with general knowledge of all real estate functions including planning, development, asset management and project management.

To apply

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

(a) Technical Service Support

· Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.

· Provide support to FSEs for onsite software related matters.

· Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.

· Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.

· Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.

· Support bench or machine test for new release software before onsite implementation.

(b) Technical Training

· Provide technical training for FSEs / customers on Software related troubleshooting matters.

· Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

MAIN JOB SPECIFICATIONS / REQUIREMENTS

• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering

• Some experience in servicing automated / production equipment.

• Computer literate with C++ program knowledge

• Good communication and orientation skills

· Able to travel overseas at short notice

Job Responsibilities

The Service Operations Executive is responsible for ensuring the readiness to support business operations. Key objectives include smooth daily operations as well as enhancing operational efficiency and customer experience. The successful candidate must be operationally hands-on, organized, highly motivated, and able to work with a disciplined approach towards managing people and work.

Service Support

• Provides 1st level support for network and Internet services via phone or email with accuracy and promptness to meet pre-defined SLAs for customer
• Responsible to follow through any Incident or Request in the Ticketing System until closure of the ticket for customer and internal customer
• Monitor line down for customer, perform basic troubleshooting steps and schedule onsite if required.
• Manages issue resolution based on incident priority levels and escalates to appropriate channels when required for customer and internal customer.
• To perform daily checks on critical devices for internal customer.
• To perform patching on critical devices on a quarterly basis for internal customer.
• In charge in assigning new hardware to the staff and reformatting hardware for internal customer.
• To perform Duty Officer role; one week per month.

Service Delivery

• Schedule and manage the installation and turn-up of connectivity including support to field technicians onsite.
• Collaborate with clients and internal stakeholders to gather information required to ensure smooth deployment
• Identify potential issues and proactively escalate internally to prevent delivery delays.
• Provide updates to the customer in a timely and professional manner
• Prepare work orders and documentations necessary for provisioning and service installation
• Verify provisioning details and service connectivity after service delivery
• Maintenance of customer contract records in Company's ERP system

Job Requirements

• Candidate must possess either a Diploma or Degree in Information Technology/Computer related course. Fresh Graduates are welcome to apply
• Experience gained from the Telecommunication or Information Technology industry either from internship (OJT) or actual work is an advantage.
• It is an advantage to have basic knowledge of TCP/IP, LAN, and WAN concepts and Internet application (Email/Web/Domain)
• Active interest in learning and maintaining technical skills & knowledge
• Strong verbal and written communication skills
• Good interpersonal skills and able to work within the team
• Resourceful and enjoy problem solving

The Service cum Sales Coordinator assists in supporting the technical team in liaising, managing and acquiring of sales through his/her generation and follow-up of leads. Through his engagement with customer enquiries and feedback and the preparation and collation of data, he analyses customer behaviour to support client acquisition and retention.

Driven and resourceful, the fast pace of work requires working closely with team members to execute service and sales activities through timely follow-up of information. He is frequently in contact with his team members and provide assistance when needed.

Job Summary

Purpose of job:

• Execution of support for casework under guidance of social worker for home visits to work with clients and caregivers after diagnosis of dementia.
• Support basic intervention tasks identified by social workers.
• Engagement of clients with dementia with meaningful activities such as cognitive stimulation or structured activities.
• Monitoring of client’s conditions and progress.
• Provide service linkage for client and caregivers.
• Provide admin, operational and logistic support for clients, programme, outreach and group work.

Key Responsibility Areas

• Passion to work with individuals/elderly diagnosed with early stage dementia and their caregivers.
• Basic befriending and emotional support for elderly.
• Carry out meaningful activities in engagement process.
• Support seniors and caregivers during service duration.
• Perform basic screening tools in health and mental health for seniors and caregivers.
• Support outreach, service linkage and referrals.
• Ensure proper documentation of case notes, assessment, records.

Requirements

Experience:

• Some experience in working with elderly clients and caregivers in the community setting
• Relevant working experience in healthcare or social service sector.
• Able to co-facilitate group work

Qualifications:

Professional Cert/Nitec/Diploma

Competencies

Must Have Competencies:

• Care assistance – Level 1
• Intervention Implementation – Level 1
• Social Service Programme Implementation – Level 1
• Group Work Intervention – Level 2

Good to Have Competencies:

• Client Supervision – Level 1
• Conflict Management – Level 2
• Social Service Programme Evaluation – Level 1
• Support Service to Seniors – Level 2
• Stakeholder Management – Level 1

Critical Core Skills:

• Communication – Intermediate
• Collaboration – Basic
• Customer Orientation – Intermediate
• Problem Solving - Basic

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link SSG | Social Service (skillsfuture.gov.sg)

Please send your resume and expected salary to [email protected]

Only shortlisted candidates will be contacted for interview.

Responsibilities

• Maintain and support SPTel’s Private Cloud and Edge Cloud Platform and Service.
• Maintain SPTEL Cloud Network Infra including Layer 2 and Layer 3 Device (Nokia WBX).
• Deploy, install, provision, troubleshoot, and report for all RedHat OpenStack/Openshift, Nokia CBIS/NCS, Oracle VM Manager, VMware infrastructure and related Cloud services.
• Develop and test Open Virtualization Tools, CI/CD Tools and DevOps capabilities.
• Develop and implement maintenance plans and activities for Cloud infrastructure including application of fixes, security patches and upgrades, capacity increases and other Cloud related maintenance.
• Provide advanced technical and engineering support to both internal groups and customers.
• Assist cross functional teams in troubleshooting and problem identification.
• Evaluate and analyze systems, performance, issues and metrics to provide recommendations for service improvements; diagnose, solve and provide root cause analysis for application, hardware, network, and operating system issues.
• Support project quality assurance activities: and adhere to proper escalation and change control procedures.
• Respond to and troubleshoot issues related to cloud infrastructure and applications.
• Implement and maintain disaster recovery plans and backup strategies.
• Maintain comprehensive documentation for the cloud infrastructure, configurations, and procedures.
• Onsite Related Tasks for Private Cloud and Layer 2 and Layer 3 device.
• Automate daily operation activities such as fetching the logs, fetching the health check report etc.
• Level 2 ticket Handling with Vendors and Internal NOC team.
• Knowledge of monitoring platforms like Grafana and Prometheus.
• Assist in any other duties as assigned from time to time, where applicable.

Role Requirements:

• Degree in IT, Computer Science or relevant field preferred with 3 – 5 Years of experience in Red Hat OpenStack/ Openshift, Kubernetes, Nokia CBIS, CommVault, Nokia CNS.
• Knowledge of all NFV/ infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
• Ability to support and write technical documentation; evaluate and test emerging technologies.
• Individuals must know how to put in a system, operationalize it, minimal downtime, bring engineering perspective/thought leadership.
• Forward thinking on tech, keeping current with best practices and industry trends.
• Good understanding of Public Cloud, Hybrid Cloud configuration, diversity across platforms.
• Strong network understanding can write fire wall rules, source destination, port, understanding a 3-tier network and Network related configuration.
• RedHat Openstack/Openshift Certificate and AWS and Azure Certificate.

ADMIN ASSISTANT (SALES SUPPORT)

Job Description & Requirements

• Manage existing & new customer accounts
• Handle new service/sales enquiries and provide comprehensive service support information
• Manage client's recontract and sales transaction
• Follow up (email/calls) to customers on renewal
• Support in managing contracts, range of pricing & margin to ensure smooth operation
• Manage service call for technical or repair issue
• Assist and maintain good customer relationships and achieve customer retention.
• Prepare quotation/proposals to customers in a timely and professional manner in a tight line frame
• Ensure the highest standard of service quality are maintained at all times
• Data Entry report onto database software to improve on work efficiency
• Work closely team to achieve sales target
• Perform any other duties from time to time as assigned by superior or management

Requirements :

• Min 'O'/'A' or Diploma in any discipline
• 1-2 years relevant working experience in service or customer service
• Good communication, analytical, organizing & good customer service, relationship management skills
• Bilingual in languages and computer literate
• Knowledge of service management software and good in email writing
• Must be an independent, hardworking and can work under less supervision
• Comfortable to work in SME environment
• Able to commerce work immediately or at short notice will be highly preferred
• Singaporean only

Interested candidate may send in their resume to: [email protected] or whatsapp: 96518935

Standard BioTools is looking for Field Service Engineer I/II to provide break-fix instrument service to Standard BioTools customers, serving as the primary customer contact on technical and service-related issues. He or she must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. He or she must be committed to total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential as this position will have a great degree of overlap with various interdisciplinary groups within the organization. This position is a field-based position, but some travel outside the region is to be expected.

Essential Duties & Responsibilities:

• Responsible for system installations, service visits, and technical support case management.
• Instrument hardware and software troubleshooting, often under challenging conditions.
• Contribute to high-value service related procedures and documents.
• Identify areas for product and process improvement and communicate these accordingly.
• Adopt and leverage our Salesforce.com business policies, procedures, and reporting.
• Take a collaborative and proactive approach to work efficiently and teach as well as learn from others, either within the region or cross-regionally, or cross-functionally.
• Around 60% travel is routinely required on both a scheduled and unscheduled basis.
• Any other duties as assigned by supervisor.

Minimum Qualifications:

• BS in Science or Engineering discipline with 4+ years of industry and field-services experiences for mass spectrometer instruments and life sciences instruments and / or combination of experience and education / training.

Knowledge/Skills/Abilities:

• Technical support/service experience required.
• Substantial working knowledge of electrical and mechanical sub-systems.
• Expertise in employing root cause analysis and corrective action methodologies.
• Windows Operating System expert.
• Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.
• Salesforce.com CRM familiarity a plus.

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore’s Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.

Security Engineer or Analyst

Responsibilities:-

As an Security Engineer, you will learn how to work with cutting edge SIEM platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing breaches.

Security Engineer have opportunities for mentorship from more senior members of the team and involvement with maturing procedures, evaluating new security technologies, incident response, and the freedom to try out new ideas and technologies to improve the SOC.

Job Requirements:

• Diploma/Degree in Information System, Computer Engineering or other security related discipline
• CEH and other security certification is a plus.
• Knowledge of Microsoft Windows OS and Linux
• Excellent communication with strong analytical and writing skill

Field Service Technician

Job Description & Requirements

• On-site servicing, maintenance and installation works at client's site
• Repair and fault rectification on equipment
• Support in preparation of equipment (before delivery) & delivery
• Assisting in Service Centre activities
• Ability to diagnose fault to component level
• Support in-house and field service job
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year(s) experience in relevant field
• Good communication, independent, committed, full of initiative, meticulous, good customer service
• Entry-level are welcome but must have willing-to-learn attitude
• Driving license (Class 2 and/or Class 3 manual)
• Able to work overtime (Saturday) when required
• Can start work immediately

Benefits : Good salary package / 5 days / Incentive / AWS

Only shortlisted candidate will be notified

Interested candidate may send in your resume to: [email protected] or whatsapp: 96518935

Job Description

• Managing the testing and commissioning of water and wastewater onshore and offshore facilities (FPSO and etc).
• Lead the development and execution of commissioning and startup plans.
• Lead the development of written procedures for testing, cleaning and initial startup of major plant equipment and systems.
• Manage client/vendor/subcontractor coordination for the startup of completed systems. Provide training program and materials for process plant equipment.
• Manage documentation of the commissioning process, including commissioning data and as built documentation, input to O&Ms and feedback to the design disciplines.
• Communicate clearly and concisely, both verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Recognize the importance of satisfying the customer as the key to achieving other objectives.
• Participate in the acquisition and storing of business and technical knowledge, and the use of those stored intellectual assets.
• Maintain and Recognize that Health and Safety considerations are central to all tasks, and contribute to ensuring safe working environment for all.
• Report safety issues responsibly and participate in improving practice.
• Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on industry changes and innovations.
• To continue to develop personally and technically.
• Maintain a positive and solution-oriented approach to work, providing open and honest feedback.
• Attend Progress & Commissioning Meetings.
• Compile commissioning documentation and deliverables.

Requirements

• Degree in Chemical Engineering and/or Degree in Engineering (Mechanical)
• Strong Technical Knowledge
• Minimum 10 years of relevant experience in Water and Waste Treatment and experience in onshore/offshore Oil & Gas area or FPSO line(s)
• Travel to offshore project sites and perform offshore commissioning / assist facility startup
• Those with relevant project management / plant testing & commissioning experience will be an added advantage
• Proficient in MS Office and Microsoft Project
• A resourceful self-starter who possess excellent problem-solving skills
• Systematic and able to work under pressure
• Mature, proactive, take initiative and well organized
• Meticulous and able to follow through with tasks promptly
• Proficiency using Microsoft Office and Microsoft Project, good report writing skills

Residential Engineer

Salary up to $3800

Responsible for fulfilling all residential service requests from our customers; this is achieved through working closely with contractors and getting the support of internal and external teams; working towards the same objective of resolving all provisioning issues as a member of the Work Force Management team in Service Provisioning Department.

Responsibilities:

• Identify and resolve all technical issues and resolve them within SLA timeframe by work closely with contractors, Requesting Licensees and internal departments.

• Manage and monitor contractor performance

• Identify potential issues prior to provisioning.

• Handle all CS escalations expeditiously and resolve them within SLA to ensure good customer experience.

• Find long term solutions and implement preventive action to all complaints and disputes to prevent future occurrences

• Prioritize and manage all VIP escalations with a high level of professionalism

• Prepare daily / weekly monitoring and analytical reports.

• Scrutinize contractor performance through respective feedback channels/analytical reports and assess areas of improvement/provide suggestions on SOP enhancements

• To go on-site to handle complaint cases and audit check on contractors, when required.

Requirements:

• Diploma/ Nitec in any discipline (Engineering preferred) with relevant working experience preferred

• Possess good working knowledge of MS Office – Outlook, Excel, Word and Powerpoint

• Driving license and own transportation would be an advantage for onsite duties

• Must be team player and possess basic customer service skillsets for effective communication with end-users

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

• Work as the PowerFlex storage subject matter expert (SME) and station at customer site.
• Provide day to day support to customer’s storage setup.
• Act as the storage escalation point and help the deployment team members on troubleshooting when necessary. • Provide documentation of the storage project.
• Provide knowledge transfer to customer IT staff after completing storage deployment.
• Have good understanding of SAN storage.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Hands-on experience of configuration and troubleshooting with storage protocols.
• Hands-on experience with storage switches and routers is required.
• Understanding and hands-on experience with SAN is preferred.
• Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines.
• Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users.

Desirable Requirements

• Bachelor's degree in Computer Science, Information Systems or 5 years equivalent experience is required.
• Minimum 5 years of experience on storage design and implementation. • Dell Technologies storage or equivalent level of certification is preferred.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 20-March-2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

handle car motor technical parts

Project Client Management:

• Excellent execution of project towards company objectives and client satisfaction
• Good understanding of job nature
• Monitor progress of project and update project status to Superior & Finance Department
• Being efficient & manage project efficiency

Technical Competencies:

• Good understanding of local code requirements
• Good engineering knowledges in relation to company services offered

REQUIREMENTS:

• Candidate must posses relevant work experiences
• Required languages (s) : English
• At least 2 Years of working experience in Building Construction Firm
• Knowledge in design and building project and relevant code of practise
• Proficiency in AutoCad/BIM software is an added advantage
• Able to work as a team, assertive, independent and proactive
• Candidate without relevant working experience but with good interpersonal skills will be considered
• Interested candidates please submit updated resume via email to [email protected]

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Performing system recovery if needed.
• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
• Ensuring that the System runs according to contractual specifications after problem resolution.
• Providing advice on system / database performance monitoring and tuning
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
• Complete all Service Requested accordingly to SLA timeframe.
• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
• Coordinating system development tasks to include design, integration and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
• Managing and document system configurations on the Change Request.
• Perform troubleshooting and resolve incident based on SLA.
• Generating the relevant administrative records and reports.
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Job Requirements:

• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although  consideration will be given to experience and certifications in lieu of degree.
• Minimum 3 to 5 years IT experience

• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills (written, spoken)
• Good analytical skills with ability to work with others to resolve problems
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer oriented, experience working in a fast paced environment.
• Good Knowledge of following products will be advantageous:
• -Linux, Unix, Active Directory/ DNS, Microsoft Azure Stack, Microsoft Windows 2008- 2016,Commvault Backup and Recovery, Symantec Endpoint Protection

This position reports to the Floor Manager. Service Associates will need to prepare drinks, serve foods and provide customer service.

Service Associate work in a team-oriented environment with other service crew staff members.

To be involved in:

1. Interact with customers & respond to customer enquiries

2. Maintaining stock & inventory and notifying management when the stocks are running low

3. Assisting in the bar area to help fulfil orders that includes serving food to customers

4. Keep work areas and customer areas clean and organized. This include washing of toilets, mopping of floors, cleaning the bar area, disposing of the rubbish and washing all the dishes.

5. Occasional mascot costumes and clown makeup.

6. Active participation in inventory planning process, including managing inventory and stocks ordering

7. Gain experience in supporting Floor Manager on ensuring smooth operation flow

Responsibilities:

• Develop and maintain Java-based applications.

• Collaborate with team members to design and implement software solutions.

• Troubleshoot and debug Java applications.

• Utilize strong SQL Server knowledge for database management and integration.

• Stay updated with industry best practices and technologies.

Job Description

• Attend to hirers to issue/collection of vehicles
• To explain and familiarize hirers on vehicle features and in-car equipment
• Driving of vehicle to external workshop for repairs, statutory inspection, hand over to customer and parking
• Liaise and coordinate works with vendors
• To perform quality check and acceptance of vehicles
• Carrying out clerical duties such as answering phone calls, responding to emails, preparing documents, stock inventory
• To prepare and update daily vehicle status report
• Maintaining general office files, including job files related to the department operations
• Other ad hoc duties assigned

Job requirements

• Diploma/ ITE in Automotive or similar related field.
• Background in customer service or automotive is a plus
• Class 3 driving license and/or TDVL license
• Microsoft Office Skill
• Good writing and communication skills
• Customer service oriented

Design and develop series of marking/inspection/ sorting/customised semiconductor equipment to meet the processing and automation needs of customers. Main duties involve

• Design standardization
• Costing and project management
• Machine and module conceptualization design
• Design for manufacturing (DFM), design for assembly (DFA) and Concurrent engineering
• Pneumatic / hydraulic circuit design
• Detail fabrication drawings, assembly drawings and layout drawings
• Selection and sizing of standard components available off the shelf
• Undertake new product development or be involved in sustaining engineering/CIPs

EDUCATION AND EXPERIENCE

• Bachelor/ Master of Mechanical Engineering
• 3D solid Modeling, preferably Pro-E (others like Solid Edge, Auto Inventor, Mechanical Desktop, Solid Designer are also acceptable).
• Strong project management skills
• Good track record in:

1. Ultra High Precision machine design
2. High Speed Pick and Place mechanism design
3. Structural, kinematics and dynamic analysis and FEA simulation
4. Geometrical tolerance and dimensional analysis (e.g. stack up error)
5. Engineering material selection
6. Design troubleshooting
7. Application of analysis tools like FMEA, DOE

Job Description for Service Improvement Officer

· Conduct performance review with drivers to improve service performance

· Identify recalcitrant drivers and take appropriate actions to deal with drivers, including termination of their service

· Other ad hoc duties assigned

Job requirements

· GCE ‘O’ or ‘A’ level

· Has 2-3 years relevant experience work in role that requires investigation work

· Basic command of English and Mandarin

· Proficient in basic Microsoft office (PowerPoint,Excel, Word)

· Knowledge of dialect is preferred

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Bishan Community Club)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

* Liaise with Customr Enquiries.

* Raise Quotation, Delivery Order, Invoice.

* Update Sales + Purchase Reports for Spare Parts Items.

* Good in Order Processing + Followup.

* Ensure Timely Delivery to Customers.

* Coordinate Work Process.

* Prepare Materials + Parts for Technicians.

* Maintain Records, Filings, documentations for Work Scheduling & etc.

* Handle Warranty Claims

* Other Ad-Hoc.