Key Accountabilities

• Technical support to Group sales affiliates in the region for product groups such as control products, IAQ products and air conditioning installation material products
• Perform as the technical supporting desk
• Support the installation and commissioning for each job site
• Create demo kits for assigned product for regional promotion
• Support the marketing department to give the technical advice for the sales promotion enhancement
• Analyse and test product failures for better quality achievement
• Any adhoc duties as assigned by superior

Requirements

• Degree in Electrical/Electronic/Mechanical Engineering, or relevant
• Experience in air-conditioning or electrical industry will be an advantage
• Proactive and influential personality with ability to persuade and drive decisions
• Good to have PC programming and drafting skills
• Willing to travel with APEC regions

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Job Requirement:

• Degree in Civil/Structural Engineering or equivalent.
• Recognized by PEB Board/IES.
• Must have at least 2 years of related experience.
• Proficient in Microsoft Office and AutoCAD.

Responsibilities:

• Responsible for all on-site technical and engineering matters.
• Determines project schedule by monitoring project progress, coordinating activities, resolving site problems.
• Prepares project status reports.
• Coordinates structural details and design features within the project.
• Flexible and able to work well in a fast-paced environment.
• Ensure works carried out meet Company's quality standard and contractual requirements.
• Develop and maintain the project schedule.
• Develop, monitor and review equipment and manpower deployment plans.
• Responsible for developing and updating the various stages of pre-construction and construction programs.

Responsibilities:

• Install, test, commission, and conduct preventive and corrective maintenance (PM & CM) on healthcare equipment/systems.

• Address and resolve recurring issues promptly to ensure consistent customer satisfaction.

• Plan and schedule PM or CM tasks efficiently.

• Provide post-sales support as needed.

• Coordinate with manufacturers, vendors, contractors, and clients for project management.

• Assist the project team in executing projects smoothly.

• Respond promptly to service calls.

• Collaborate with team members to gather feedback and identify prospects.

• Undertake any additional tasks as assigned.

Requirements:

• NITEC/Diploma in Electrical/Electronic/Biomedical Engineering or equivalent.

• Proficient in using software-assisted technical service diagnostic and testing equipment.

• Minimum of 2-3 years' relevant experience preferred; fresh graduates with a keen learning attitude are encouraged to apply.

• Strong interpersonal skills and customer service orientation.

• Good command of English and familiarity with Microsoft Office and IT tools.

• Self-motivated, diligent, and reliable.

• Possession of a valid driving license is advantageous.

• Able to work independently as well as part of a team.

• Fluent in both spoken and written English.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

JOB SCOPE:

· Implementation and manage in house IT and/or Project’s IT requirement and implementation, with higher emphasis to Cloud related Infrastructure.

· Setup and maintenance of cloud services (GCC, AWS, Azure, Google Cloud, etc).

· To be involved in Cloud architecture design.

· Review technical design, identify Security Vulnerabilities, and provide necessary recommendation to improve overall Security.

· Prepare and submit Project IT and IT Security documents.

· Prepare and submit of Test & Commissioning documents related to IT Security.

· Oversea or Lead the Testing & Commissioning of IT System and Security Testing.

· Perform IT security hardening and mitigation when applicable.

REQUIREMENT:

• Degree in Information Technology or Computer Science or a related discipline;

• Excellent knowledge on Cloud setup, which includes but not limited to AWS, Azure and Google Cloud.

· Good knowledge in IT, IT Security and Network.

• Resourceful and problem-solving aptitude.

• Excellent communication skill.

• Working experience in IT Infrastructure, IT security and Network implementation.

• Experience with Windows Server, Active Directory, SCCM, Endpoint Configuration Manager, Group Policy, Virtualization (vmware/hyper-v), networks (LAN, WAN) and patch management.

• Good Knowledge of system security (e.g. Firewall, Intrusion Detection Systems etc) and data backup/recovery.

• Professional certification in IT and IT Security is a plus.

• Proven leadership in managing IT team is a plus.

• Proven experience in Government Computing Cloud is a strong plus point.

• Familiar with terraform would be a strong plus point.

Job Requirement:

• Degree in Civil/Structural Engineering or equivalent.
• Recognized by PEB Board/IES.
• Must have at least 2 years of related experience.
• Proficient in Microsoft Office and AutoCAD.

Responsibilities:

• Responsible for all on-site technical and engineering matters.
• Determines project schedule by monitoring project progress, coordinating activities, resolving site problems.
• Prepares project status reports.
• Coordinates structural details and design features within the project.
• Flexible and able to work well in a fast-paced environment.
• Ensure works carried out meet Company's quality standard and contractual requirements.
• Develop and maintain the project schedule.
• Develop, monitor and review equipment and manpower deployment plans.
• Responsible for developing and updating the various stages of pre-construction and construction programs.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

Responsible for accompanying the RTO/RE during inspection and ensuring compliance against specification and CONQUAS requirements

· Oversees concrete cube-taking process for the compressive strength tests, and ensures proper compaction and concrete curing conditions for compliance with the specified compressive strength.

· Monitor concrete cube test results and maintains such laboratory test report in files

· Responsible for processing and upkeep of timely inspection records

· Responsible for reporting on accomplished schedules to PM

· Responsible for QEHS corrective and preventive actions.

· Coordinate and Monitor all C&S trade

· Coordinate with others discipline (M&E and Architecture) for all technical issues found in construction drawings

· Check all drawings and prepare RFI for all discrepancies

· Coordinate and submit all materials to consultant for approval

· Coordinate with BIM team for all C&S matter

· PE Submission and tracking

· Precast Monitoring and updating

· All structural technical matters

· Monthly progress report

· Other adhoc duties as assigned by Project Manager

Requirement:

· Candidate must possess at least Degree in Civil Engineering, preferably recognize by PE Board

· At least 3 years of local relevant experience in civil/ building works

· Proficient in Microsoft Office & AutoCAD, basic knowledge for BIM software like Revit

· Independent, self-motivated with excellent team spirit

· Candidate with HDB experience would be an advantage

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

• To clean the kitchen areas.

1. Fryers/Stove areas
2. Working stations/cabinets
3. Walls of cooking stations/chiller
4. Kitchen floors
5. Glass windows

• To wash cutleries and ensure sufficient supplies for daily usage.

1. Cooking utensils
2. Cutlery

• To clean the dining areas.

1. Cutlery collection
2. Top up condiments
3. Prepare condiments

• General Cleaning

1. Shopfront exterior
2. Interior furnishings
3. Table/chairs/sofa seats

• To remove garbage to the designated garbage disposal area.
• To report to the Supervisor any potential hazard and/or breakages
• To comply with all safety and hygiene standards.
• To undertake any other related task/duty/assignment that may be given by the supervisor.

Personal Educational Qualification/Experience

· Minimum secondary school

• At least 1 years of operations experience in the supervisory position with proven track record of success within a Restaurant or Fast Food environment

**Variable Bonus, Merit Increment & Promotion, Staff Discount, Full Attendance Award, Referral Scheme, Grooming Allowance, Dental Benefits, Insurance, Birthday Vouchers, Festive Gift** (Terms & Conditions apply)

Candidate is expected to carry out Test Board Maintenance activities (Visual inspection, testing, framing, rework, washing, drying, packing etc)

Candidate is also expected to identify issues by recognizing data trends and to be able to read diagram and information from circuit.

Candidate must be driven and able to work independently and systematically to maintain delivery of excellent services.

Basic mechanical, electrical and programming knowledge is preferred to facilitate troubleshooting and root cause analysis.

Responsibilities and Duties

• Repair and maintenance of Test Board
• Maintain max passing yield results
• Test Board Maintenance activities (Perform socket replacement and testing)
• Identify Issues
• Reporting of service activities
• Management of spare socket inventory

Requirements

Service Engineer – Diploma in Engineering

Technical Specialist – Diploma in Engineering

Strong in hands-on, able to work independently with minimum supervision

Able to do soldering work on tiny component

Technical Specialist will assist Service Engineer in above duties. Diploma holders demonstrating good technical capabilities will be considered for Service Engineer

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

Micron is seeking a highly motivated and experienced individual contributor to join our Assembly Package Technology Development (TD) team. As a Sr/Engineer in the Process Development team, you will play a crucial role in developing and qualifying new materials, equipment, and wafer tech nodes for Micron's world-class products and devices.

• Primarily responsible for Cleanroom 1 (CR1) Area processes such as Wafer Grinding/ Stealth Dicing/ Laser Groove/ Die Separation/ and Wafer Saw. Cleanroom 2 (CR2) Flip Chip Underfill, Die Attach, and Wirebond
• Development and Qualification of new direct and indirect materials, new equipment, and new wafer tech nodes.
• Ensure product quality and process performance while driving projects focused on cost reduction, productivity improvement, risk mitigation, and resolving manufacturing challenges.
• Collaborate and lead teams from various departments to ensure smooth development transfer to all Micron network sites.
• Familiarize and implement PMI (Product Maturity Index) methodology and provide accurate documentation for product transfer.
• Develop, configure, and optimize Package Assembly processes (Front End, Bonding, and Back End) for Micron's memory products from pathfinding to NPI start-up and certification.
• Collaborate with Design teams globally in the development of assembly design rules, involved in the design approvals (Substrate and Silicon), running, testing and upgrading systems and processes, and approving materials, process, and equipment changes in the CCB (change control board).

Requirements:

• Masters/Bachelor's Degree in Electrical & Electronic, Material, Mechanical Engineering, Physics & Applied Physics
• At least 5 years of experience in the semiconductor industry with proven knowledge and skills in assembly
• Excellent problem-solving skills and familiarity with data-driven analysis, statistical analysis, and data interpretation.
• Strong project management skills and ability to multitask to ensure the execution of timelines.
• Strong collaboration skills to work closely with diverse teams and gain insights into business needs and customers' requirements.
• Deep fundamental understanding of key risks in Cleanroom 1 processes and Cleanroom 2 process
• Multiple process capability is a plus

Responsibilities:

• Lead and execute software testing efforts for banking and financial domain applications, including CRM, campaign management, and wealth management.
• Develop test plans, test strategies, estimates, and metrics to ensure comprehensive coverage.
• Define and implement nonfunctional scenarios for performance testing and automation test cases.
• Conduct functional, ETL, SIT, UAT, E2E, file testing, regression testing, data migration testing, and support UAT processes.
• Perform testing on diverse systems, including Teradata, Oracle SQL, PL/SQL, and ETL platforms.
• Execute API testing using tools like Postman and technologies such as Kafka and Adobe Analytics.
• Work with front office applications like RM Desktop-PEARL, Cross Border Communication BCBOH, and KYC onboarding tools (ICE, EUCLID).
• Lead project calls with clients to ensure effective onsite-offshore coordination and allocate tasks to subordinates.
• Collaborate with business stakeholders as a functional business analyst, gathering requirements, and managing UAT testing.
• Handle test scenarios, traceability matrix preparation, test case development, and execution in an Agile environment.
• Use tools such as ALM, JIRA, Unix, UFT, and Selenium for test management and automation.
• Generate comprehensive project reports and maintain all project trackers, including dashboarding, individual progress tracking, and issue management.
• Provide guidance, mentoring, and training to junior team members.

Qualifications:

• 10+ years of experience in software testing within the Banking and Financial Domain.
• Expertise in CRM applications, campaign management, data warehouse processing, and front office systems.
• Hands-on experience in performance, integration, functional, E2E, security, rollback, and API testing.
• Proficiency with Oracle SQL Server, PL/SQL Developer, Dream Quark, IBM IIDR CDC, Toucan Toco, ELK, BI4, Ambari, Hive, and other databases and data visualization tools.
• Knowledge of cash equities, bonds, equity derivatives, credit cards, trade lifecycle, and corporate action lifecycle.
• Familiarity with CI/CD tools like Jenkins, Bitbucket, SonarQube, and knowledge of automation tools such as UFT and Selenium.
• Strong communication, leadership, problem-solving, and interpersonal skills.
• Ability to work independently, prioritize tasks, and meet deadlines.

A Service Supervisor is responsible for leading the service team during each shift and ensuring that team members observe service, food hygiene and safety standards. Duties include planning and preparing the staff duty roster, providing on-the-job training for staff, overseeing reservations and assigning workstations. The Supervisor is also expected to resolve work-related problems in a positive and professional manner.

SANDP1T is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you have more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume at join.sandp1t.com.

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

Responsibilities:

• To lead and drive the requirements gathering process.
• To lead and manage a small team of developers to deliver the modules to develop web-based application systems.
• Participate in the design and development of web applications based on Ecquaria’s product (J2EE-based).
• Lead and manage the user acceptance testing process.
• Implement, customize, test, document and maintain software applications.
• Ensure that the modules delivered are according to the specifications and are of high quality.

Requirements:

• A Degree/Diploma in Computer Science with at least 3 years' software development experience in Internet technology in Win NT, UNIX or LINUX platform
• Those with leadership experience may be considered for the Project Lead position.
• Technical skills include proven object-oriented programming experience with Java and C++ together with extensive RDBMS through JDBC
• Experience in J2EE, Web Services and XML will be advantageous
• Experience in Elixir reporting solutions will be advantageous
• Very strong in SQL
• Data analysis skill will be an added advantage, although this is not compulsory to have.
• Good interpersonal skills

Toppan Ecquaria is an equal opportunity employer and values diversity within our company. We welcome all interested candidates to apply for this position, however, we regret to inform that only shortlisted candidates will be contacted by us for an interview.

Find us at www.topppanecquaria.com or www.linkedin.com/company/toppan-ecquaria

For more career opportunities, please visit our career site at:- https://toppanecquaria.com/careers/job-openings?utm_source=Jobstreet&utm_medium=Page&utm_campaign=2020

(Please copy & paste the above link onto your browser)

Job Description:

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer
• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or hardware related errors.
• Work closely with System Administrator to resolve software and hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration or other procedures where necessary.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

Requirements:

• Degree in Computer Science, Engineering or equivalent.
• Certifications in supporting relevant technologies such as MCP, MCSE and CCNA will be a definite advantage.
• Diploma in Computer Science or Engineering, or its equivalent, with relevant experience of at least 7 years will also be considered.
• Experience in maintaining automated baggage handling systems or automated systems in material handling industries preferred.
• Experience in a control room environment preferred.
• General understanding of the underlying operating system, e.g., VMware, Windows and Linux.
• General understanding of storage technologies, memory management, disk arrays, NAS/SAN, networking.
• Must be a strong team player and able to work independently, with curiosity and strong problem-solving skills.
• Able to travel overseas if required.
• Possess strong communication skills in English.