If you are a cheerful, self-initiated, holds strong integrity values and who likes to meet new people and are able to contribute by fulfilling clients’ needs, join us!

Job Description:

• To manage and ensure that the systems, servers and infrastructure is installed in accordance to the prescribed design document and/or requirements
• Understanding the scope of works and the needs of the clients and implement the appropriate output to the best of your ability or to the requirements
• To design the network architecture and configure in accordance to the requirements
• Configure, Test and Hand over the required systems and provide Training to client
• Ensure the highest standard of system and infrastructure availability
• To liaise with various parties such as system manufacturers or cybersecurity vendors to resolve issues and problems
• Attend new product trainings

Requirements:

• Applicants need to be able to work overtime/Night Shift.
• Bilingual (English and Chinese Mandarin) in writing and speaking
• Required Skill(s): Communication skills, Analytical skills, Decision making, Organizational skills, Attention to details, Patience and Knowledge of Systems engineering software tools
• Min 3 years of relevant hands-on experiences
• Familiar with Security Systems such as ISMS, CCTV, ACS and VA systems will be advantageous
• Familiar with Networking systems (eg. Routing, VLAN, VPN, Wireless AP) will be advantageous
• Familiar with IT Security (eg. firewall, IPSEC, SSL, hardening) will be advantageous
• Able to work independently with minimum guidance, monitoring and a good team player
• Valid Class 3 driving license has an added advantage

Other Information:

• Location: Kaki Bukit or as needed
• Working hours: 9am to 6pm
• Salary (commensurate with experience): Basic Salary + Variable Bonus

Resumes please INCLUDE:

• Personal particulars
• Education background
• Work experiences in point forms
• All reasons for leaving
• Current and expected salary
• Date of availability / Notice Period

Interested applicants are invited to send your updated resume in MS Word format via Apply Now. We regret that only shortlisted applicants will be notified.

Job Responsibilities:

• Responsible for Huawei enterprise IT products after-sales support and IT solution reviewing.
• Provide low level IT solution/design to local office/channel partner/key account customers.
• Provide BOQ and high quality technical proposal.
• Present technical solution professionally and have technical training for local channel partners and customers.

Job Requirements:

• Tertiary qualification, B. SC in computer science/ engineering/ telecommunication with distinction. Redhat RHCE or Huawei HCNP/ HCIE or other IT certification will be an added advantage.
• Knowledge in IT production designing and delivery and maintenance. (Proficient in x86 server, SAN/NAS Storage, Virtualization (VMWare), Cloud Computing, windows series operation system, linux/unix system)
• Skills required: IT technology such as x86 server architecture, SAN/NAS storage architecture, data protect, DC disaster recovery, date migration.
• Knowledge of OpenStack architecture, Oracle or DB database, CCTV would be an added advantage.
• Self-initiative to take the responsibility of task and learn new products/technologies
• The candidate shall be adaptable and flexible to tasks or job scope being assigned.
• Internal training on product knowledge and on-the-job training will be provided.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Company highlights

• Gain a Full set of industry 4.0 implementation experience
• Lights out manufacturing (Fully automated) environment

Job Description

• Understand customer problems, gather requirements, analyze data, and propose solutions.
• Design solutions utilizing CIM.
• Conduct system integration tests, user acceptance tests, and oversee production rollout.
• Prepare comprehensive technical documentation.
• Optional: Lead a small team or manage projects.

Requirement

• Degree in IT, Computer Science, Electrical/Electronic Engineering, or equivalent.
• 1-5 years of experience in High Tech Electronics or Semiconductor Manufacturing.
• Experience implementing IT/CIM systems for manufacturing.
• Knowledge of MES products, software solution consultations, and experience in system integration tests, user acceptance tests, and production rollouts.
• Proficiency in understanding complex manufacturing processes.
• Location: Esat, Singapore (on-site).

If you are interested in this opportunity, submit your application now to find out more about this position.

We regret that only shortlisted applicants will be contacted. Thank you.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765

Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

• Perform system performance test and evaluation and customer qualification focusing on vision inspection system.
• Evaluating and establishing vision system performance specifications.

Requirements:

• Diploma in engineering discipline
• At least 1 year of field servicing experience in semiconductor industry
• PC hardware, OS and networking knowledge

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The incumbent will develop, evaluate and improve manufacturing methods and processes fo the purpose of sustaining the manufacture of existing laser products as well as the introduction of new products.

Requirements:

• Degree in Engineering or equivalent
• Relevant experience in a high mix-low volume manufacturing environment
• Prior working expeirence with Optical components/laser/photonics is highly desired
• Excellent knowledge in Six Sigma DMAIC approach, Lean principles, DOE, SPC, FMEA, GR&R

Interested candidates, please forward your updated resume in MS WORD format to [email protected]

EA Licence: 00C5393 Registration no. R1109318

Requirements:

• Diploma/Bachelor's Degree in Computer Engineering or equivalent.
• Cloud working experience or in the related field.
• Proficient in Operating System such as AWS Linux, Red Hat Enterprise Linux.
• Experience in Docker, Kubernetes, AWS DevOps, AWS, MySQL, Ansible.
• Strong analytical and troubleshooting skills
• Resourceful and self-driven individual with sense of urgency and commitment

Responsibilities:

• Implementation, management and troubleshoot AWS Technologies, ECS, EKS.
• Maintain, Manage and Monitor Cloud Infrastructure
• Proactive handling of project and supporting project implementation
• Support out of hours work if schedule requires
• On-board new Cloud technologies, challenge existing implementation in a professional and constructive manner
• Engage in Cloud security activities
• Comply with ITSM/ITIL methodologies in day-to-day operations of IT Infrastructure

Kindly indicate 106 – Cloud Engineer

Interested applicants may send in their detailed resumes in MS Word to Meme @ [email protected]

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R23116792 | www.itcspl.com

Job Title: Service Assistant

Salary Range: $10/ $13 per hour (PT) $1850 (FT)

Job Role:

• Interact with guests to promote latest menu offerings & signature products.
• Attend to guests needs and work closely with team members to deliver a clean, safe, and excellent dining experience.
• Work closely with team members to manage queue and maximize seating space.

Job Description:

• Be attentive to guests’ needs and attend to request(s) promptly.
• Perform duty of cashier and process payments timely and accurately.
• Perform adhoc necessary duties to fulfil guests’ needs.

Requirement:

• Able to converse well in English.
• Able to commit on weekends, Eve of PH.
• Good team player, energetic, cheerful.
• Physically fit, to stand on your feet throughout scheduled shifts and to work in a fast-paced environment.
• Comfortable with technology to assist and guide guests to place orders etc.
• Secondary Education
• Valid Food Hygiene Certificate

• Support the planning, implementation and upgrade of the cybersecurity products and solutions.
• Train external and internal clients on how to use the company products and solutions.

Requirements:

• Diploma in IT/Cyber Security Engineering or equivalent
• At least 2 years of experience in IT, IS or Cybersecurity industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

A glimpse of what you’ll do:

• Support infrastructure design and implementation

1. Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
2. Support the design and implementation of infrastructure solutions that adhere to current architecture standards
3. Lead the design installations, system migration and integration
4. Lead the testing and handover of implemented infrastructure solution

• Support infrastructure operations

1. Support delivery of optimal infrastructure operations
2. Create documents on administration, installation, configuration and troubleshooting
3. Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
4. Support the development of report on infrastructure capabilities and limitations

• Maintain infrastructure

1. Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
2. Identify key infrastructure operations issues and maintenance priorities
3. Support the implementation of agreed infrastructure change requests and maintenance routines
4. Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc

• Optimise infrastructure performance

1. Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies
2. Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics

• Resolve incidents

1. Support problem/issue identification and resolution
2. Escalate problems/issues
3. Support simulation of user problems to resolve operating difficulties
4. Diagnose problem source through discussions with users
5. Recommend system modifications to reduce user problems
6. Support planned maintenance events, system backup processes and disaster recovery drills
7. Support implementation of preventive solutions

What you’ll need:

• Bachelor's Degree in Computer Science, IT, or equivalent fields
• At least 5-6 years of experience in the Network Management and Support Services including CCNA and routing & switches
• Strong knowledge and experience in supporting

1. Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures
2. Network Support in the areas of wireless, wired, VPN
3. Network certifications eg CCNE, CCNA

Benefits

• AL: up to 21 days
• ML: 14 days
• Flexibenefit: $660 per year
• Bonuses: total package ranging from 14-15 months

Interested applicants: kindly submit your resume to [email protected]

Key Responsibilities:

1. Design, build and implement workflows and enhancements for the enterprise identity and access management platform

2. Act as the subject matter expert for identity management business processes (identity lifecycle, user access reviews, application matrices etc)

3. Troubleshoot and resolve workflow and/or system issues

4. Responsible for BAU support, monitoring, upgrades,patching and configuration

Key Responsibilities:

1. Design, build and implement workflows and enhancements for the enterprise identity and access management platform

2. Act as the subject matter expert for identity management business processes (identity lifecycle, user access reviews, application matrices etc)

3. Troubleshoot and resolve workflow and/or system issues

4. Responsible for BAU support, monitoring, upgrades, patching and configuration

Requirements:

The ideal candidate must be'hands-on', analytical, risk and compliance focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organisation will thrive in this role. The role requires responsiveness, along with excellent verbal and written communication skills.

5-8 years’ of software development experience with VB.NET, C#, Angular JS and SQL

Experience with API design and development (SOAP and REST)

Working knowledge of user provisioning and directory services

Ability to deliver low level design and/or implementation documentation

Knowledge of privileged access management, multi-factor authentication and single sign on technologies is advantageous

Current or prior experience in administering and supporting identity and access management solutions and platforms (e.g. Sailpoint, OneIdentity) is advantageous

Domain knowledge of access control and information security governance

Strong communicator with strong analytical, interpersonal and writing skills

Ability to collaborate with different roles to achieve common goals

Bachelor’s degree in information technology, information system security, cybersecurity, or related fields

Customer Service Officer

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Ang Mo Kio, Parkway Parade and Punggol Plaza (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote TWC programmes to potential and existing customers.
• Build relationships with our customers.
• Handle phone and email queries effectively and promptly.
• Perform and manage sales transaction effectively and promptly.
• Arrange replacement lessons for students, and appointments for parents, Centre
  Management or teachers.
• Responsible for center's inventory and simple logistics.
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job
  roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Element has an opportunity for an experienced Quality Engineer. Reporting to the Principal Quality Manager, you are an essential member of the management team and responsible for the overall quality performance. This includes implementation, maintenance and improvement of Element quality management system (QMS). The successful candidate will have a sound working knowledge of ISO/IEC 17025, ISO/IEC 17020 or ISO/IEC 17065 requirements in relation to testing, calibration inspection and certification.

In this role, you will have interaction with clients, Accreditation Bodies and will be responsible for advising operational colleagues of the importance of quality, accuracy and integrity in the provision of the testing, calibration inspection and certification services we provide.You will be involved in leading quality at a local level and will work closely with the Principal Quality Manager to ensure that Element quality policies, processes and procedures are effectively implemented. As a quality leader within Element you will be capable of driving a culture of quality assurance and quality improvement, working closely with your operational colleagues and the wider Element quality community.

This role is based in Sungei Kadut Loop, Singapore.

Job Duties:

• Ensuring all staff buy-in to the effective and efficient implementation of Element quality policies and procedure by providing advice, guidance and support on quality issues to Element Singapore and Malaysia business units.
• Driving quality improvements at every opportunity and proactive participation in continuous improvement and process improvement projects and ensure effective adoption of Element e-QMS throughout Element Singapore and Malaysia business units.
• Proactive participation in projects to deliver identified Quality objectives and contribute to and drive key initiatives to improve Quality awareness and compliance.
• Management of and participation in scheduled internal audits across management system and technical disciplines and proactively monitoring laboratory test equipment for calibration currency and advising management of upcoming schedules,ensuring corrective and preventive actions identified within specific laboratories are implemented and verified in a timely manner.
• Represent Element Singapore and Malaysia business units during assessments by accreditation bodies and audits by clients and controlled document holding and arrange to update appropriate documentation as necessary, control and issue of Element Singapore and Malaysia Quality Management Systems documentation and participate in the internal audit programme to monitor implementation of quality policies and procedures.
• Manage external and internal proficiency testing programs of all Element Singapore and Malaysia business units and prepare compliance and improvement metrics for Element Singapore and Malaysia business units quality as required.
• Writing and reviewing quality documentation as required and effective and efficient management of personal work schedules and timely generation of Element Singapore and Malaysia business units quality reports.

Job Requirements:

• Minimum Bachelor of Science or Engineering qualification.
• Proven experience (minimum two years) of managing quality management systems within a multi-discipline testing, inspection and certification environment, preferably multi-location.
• Demonstrable experience auditing against ISO/IEC 17025, ISO/IEC 17020 and ISO/IEC 17065.
• Sound knowledge of equipment calibration and analysing proficiency test data.
• Knowledgeable in uncertainty of measurement and risk assessment and hands-on experience with Element e-QMS preferable.

HOW TO APPLY:

Interested applicants, please submit your updated resume to [email protected]

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system.
• Communicate and document troubleshooting techniques and best practices.
• Proactively understand, analyse, and research new technical problems when needed.
• Manage assets within the organization and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.).
• Other ad-hoc duties assigned by supervisor.

Requirements

• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
• Strong written and verbal communication skills and meticulous attention to detail.
• Experience in working with senior executives will be a benefit.
• Possess an understanding of the following:

o Operating systems

o Windows 7 & 10 ,11, iOS and Android OS Software and services

o Active Directory, file and print infrastructure

o Office 365, including Teams, SharePoint Online, OneDrive.

• Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
• Fresh graduates are also welcomed.

Job Duties:

• Design, develop, and implement secure system architectures.
• Embed security principles into the design of system architectures to mitigate the risks posed by new technologies and business practices.
• Design artefacts, spanning design, development, and implementation, into enterprise systems that describe security principles and how they relate to the overall enterprise system architecture.
• Perform routine activities related to the periodic review and audit activities of infrastructure security systems and maintains documentation of security standards and procedures.

Job Requirements:

• Proven experience in a network support role, with a strong focus on datacenter and building networks.
• In-depth knowledge of firewall management and experience with firewall technologies, including Checkpoint and Palo Alto.
• Proficiency in supporting a variety of network devices, including Cisco routers and switches.
• Familiarity with WAN and LAN technologies, including routing protocols and network segmentation.
• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex network issues.
• Relevant certifications in network technologies, such as CCNA, CCNP, Check Point Certified Systems Administrator (CCSA), and Palo Alto Networks Certified Network Security Engineer (PCNSE), are advantageous.

The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. He implements systems improvements andninstructs other IT staff in the resolution of complex issues. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. He is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He communicates effectively and displays high level of service standards.

Role and Responsibilities

Execute Systems Administration Service Levels

• Monitor systems performance and usage, including response times
• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
• Determine the systems’ short- and long-term requirements
• Manage systems report production

Advise on System Capabilities

• Advise senior leaders on system concepts and functional capabilities
• Provide technical advice to the team and clients on installation, setup, configuration of systems
• Interpret internal or external business issues and recommends solutions/best practices
• Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

• Lead the development of new systems as per the system requirements
• Design security and integrity controls
• Conduct new systems testing and implementation
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct regular system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

• Oversee the assessment of risks to systems
• Identify complex system issues to provide advisory to the stakeholders
• Investigate cause of systems issues
• Resolve complex issues
• Provide escalation support for issues presented by the user

Requirements

• Degree/Diploma in Computer Science, Engineering or equivalent.
• At least 3 years experience in developing, implementing and maintaining IT systems
• Systematic in approach and familiar with enterprise level trouble shooting.
• Strong communications skills with stakeholders and ROs.
• Familiar with Windows, Linux, VMware servers
• Perform implementation and maintenance of minimally on 50-100 servers at a time

Khaty Zainal

Registration No. R22111204

• Attend product and application training at Singapore Head Office in Singapore (Approximately 3 to 6 months). Training is paid.
• Develop a thorough understanding of products and applications through classes, seminars, and on-the-job training.
• Provide technical consultation and service to customers to help solve their applications using company products in a variety of industries, selecting and promoting the proper company products/services for their application.
• Demonstrate a high degree of flexibility in adapting to Singapore expectations and the challenges customers present you.
• Respond promptly and efficiently to customer requests.
• Secure new customers consistently and efficiently.
• Travel to customer locations three days per week and successfully sell products/services into a wide variety of manufacturing & related industries.
• Coordinate account strategy and contribute to territories strategic plan.
• Successfully implement new product-launch strategies.
• Deliver growth in market share within assigned sales territory.
• Coordinate off-site seminars and trade shows as needed.
• Manage day-to-day activities with little to no managerial supervision.
• Understand and observe company / department policies and procedures.

Job Requirements:

• Preferably Degree in engineering field. Candidates with a business related degree would also be considered.
• Interest in working in manufacturing environments.
• Excellent presentation, oral and written communication skills.
• Ability to listen and pro-actively react to customer questions and requests.
• Desire to better yourself through our intensive training, mentorship, engaged management, and pro-active, process-oriented sales approach.
• Willingness to travel 60% of the time, including the possibility of overnight travel.
• Preferred to have VALID Class 3 Licence.

Please note that only shortlisted candidates will be notified. We appreciate your kind understanding on this. Thank you and all the best in your job search. Good luck!

Beecruit Pte Ltd

EA Licence No: 18C9123

EAP Registration No: R1109889

EAP Name: Tan Soon Hock

• Design and deploy solutions in Cloud infrastructure.

• Evaluation and implementation of both new initiatives and migration of existing on-premises applications to the cloud.

• Manage the cloud environments ranging from cloud administration of the compute resources, storage, backup/restore, monitoring to patch management in accordance with our ICT policies.

• Implementing security architecture to ensure data security.

• Define users and enable data distribution to the right user, in appropriate format and in a timely manner.

• Use high-speed transaction recovery techniques and backup data.

• Minimize database downtime and manage parameters to provide fast query responses.

• Provide proactive and reactive data management support and training to customers.

• Determine, enforce, and document database policies, procedures, and standards.

• Perform tests and evaluations regularly to ensure data security, privacy, and integrity.

• Monitor database performance, implement changes, and apply new patches and versions when required.

Requirements:

• Minimum Diploma in Information Systems, IT, or a related field.

• Prior work experience in Database Administration or Cloud platform management.

• Familiar in primarily Azure Cloud, Microsoft D365. Other cloud such as Oracle, SQL Server, AWS, or SAP acceptable.

• Has relevant Cloud certifications.

• Experience in Azure services including but not limited to VNet, VM, Azure Disk, Storage Account, Azure AD, App Gateway, Azure Monitor

• Good command of English language, written and spoken.

• Good analytical skills with ability to work with others to resolve problems.

• Good organization skills, with ability to properly document and track information.

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

The Service Excellence Team is responsible for ensuring the service quality standards of FirstCom Academy’s operations including but not limited to its training quality, staff and trainer’s service quality by continuously improving the service standards through collating feedbacks and surveys from our new and existing learners to improve our organization's overall standards. The team is also required to support our learners by championing their enquiries related to their courses.

Reports to: Service Excellence Manager

The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.

Key Responsibilities:

● Supports day to day enquiries or requests from our new and existing learners via email and calls.

● Ensure client satisfaction and delivery of service excellence by meeting set KPI’s

● Work with interdepartmental teams to ensure that an enquiry or request is addressed as soon as possible.

● Work with the team to plan, implement and monitor the service quality improvement activities

● Explore new customer experience touchpoint improvement ideas, and coordinate the execution of these touchpoint improvement projects and trials.

● Share and present insights on suitable alternatives and solutions on improving service workflow by working with the relevant departments on areas of improvement required

● Conduct outbound calls to gather feedback on their service and training experience and analyze performance and learner’s data to develop insights and identify new improvement initiatives.

● Track and monitor quality rating and success measures.

● Work with the production and marketing team to feature success stories.

● Document appreciation and commendation for staff who have done well.

● Provide course consultation to existing learners and assist them with enrolments to complete their professional certification - Each new sale to existing learner will be entitled to 6% comm upon completion

● Placement of corporate trainees where Corporate sales team will first close the total number of courses the company wish to complete and SEE will takeover and place their employees for the course. Each successful completion will have 1% comm

● Undertake any other duties or projects as and when assigned by the Service Excellence Manager

The Ideal Candidate

● Proven experience in a similar role, ideally within the service industry

● Customer-service oriented, strategic thinker, with innovative ideas and solutions for service excellence and exhibit excellent analytical skill to drive change.

● Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.

● Good analytical, planning and organizational skills and ability to work independently.

● Good communication and interpersonal skills with excellent command of written and spoken English and preferably Mandarin

● Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheets

About Coupang Play

Launched in December 2020, Coupang Play is Coupang's OTT (over-the-top) service. Coupang Play aims to become the definitive destination for digital content. Backed by our strong Product and Engineering teams in Seoul, Singapore, and Mountain View — Coupang Play has been creating and optimizing the viewing experience for our customers.

Coupang Play is available on mobile devices, tablet PCs, smart TVs, and your preferred browsers. We are building a competitive content library that includes TV for children and all ages, movies, live sports, educational content, and more. Coupang Play also creates original content, catered specifically to our customers.

If you like to work backwards and solve problems for our customers, join us. We are committed to redefining how our customers enjoy digital entertainment as one of the fastest-growing OTT services in Korea.

Role Overview

Quality Assurance (QA) Engineers are responsible for assessing the quality of the product from the aspect of the specification, technical implementation, UI design, and performance, to providing meaningful feedback to other teams. QA Engineers are essential within Coupang Play as they are the gatekeeper for product releases. 

What You Will Do

• Participate in product design reviews and modify requirements
• Design test cases and test frameworks
• Document, track, and resolve software bugs or defects and provide meaningful feedback to the development team
• Interact with software engineers and product owners to develop a strong understanding of the project and testing objectives
• Deploy and maintain automated test environments
• Document, track and escalate issues as appropriate
• Work with engineering manager and designer to design testing strategies Design

Basic Qualifications

• Experience in Software Development Life Cycle on Quality Assurance
• 10+ years of experience in software engineering or tester, and experience in leading QA team
• Experience in automated testing tools (Selenium, Appium, AWS Device Farm, HeadSpin or related tools)
• 3+ years of experience in software QA engineering or SDET(Software Development Engineer in Test)
• Proven ability to manage and prioritize multiple, diverse projects simultaneously

Preferred Qualifications

• Able to work flexibly, independent, and self-motivated
• Experienced in Mobile Automation testing framework
• Experience with OTT, video streaming, multimedia products, and digital products
• Experience with API test tools (Postman or similar REST API related test tools)
• Basic knowledge of programming languages (Python, Javascript, Java, sql, etc.)
• Experience with CI/CD tools (Jenkins, Circle CI, Docker or related tools)
• Experience with performance testing tools (JMeter, Artillery, Load Runner or related tools)

COMPANY DESCRIPTION

RESPONSIBILITIES

• Preparation of food and drinks 
• Sorting, storing and distributing ingredients
• Assist in catering set up
• Able to travel around Singapore for catering set up, transportation will be covered
• Able to handle long standing hours
• Ensure high standard of cleanliness and hygiene maintained of food warmers and buffet gears at all times
• Any other job duties as assigned by the superior

• Knowledge, Skills and Abilities required 
• Minimum 1 year of working experience in outside catering

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for a Electrical Engineer to be part of their team for ongoing transformation projects.

This is a 6 months contract (Renewable) role. They are located at Jurong East area.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Resposibilities:

• Perform verification, calibration, and preventive maintenance following Metrology SOPs.
• Coordinate with third-party vendors, ensuring qualification and compliance.
• Respond to on-site service requests within SLAs.
• Manage inventory for critical equipment parts, minimizing downtime.
• Ensure accurate documentation using the in-house Asset Management system.
• Communicate effectively with customers, vendors, and internal teams.

Requirements:

• Diploma or bachelor’s degree in science or engineering.
• Positive demeanor, strong problem-solving skills, adaptability in a dynamic environment.
• Customer-centric attitude is a plus.
• Proficient in computer software.
• Good written and oral communication skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Description
JOB DESCRIPTION

• Manage and oversee daily operations of the shop, includes perform shop opening and closing duties (cashiering, store cleanliness, etc.).

• Enforce standard operating procedures and adhere to food & safety procedures.

• Conduct inventory stock check.

• Engage with customers to deliver exceptional customer service.

• Be knowledgeable of the overall menu; be able to promote and make tailored recommendations.

• Maintain cleanliness and hygiene of work areas/shop.

• Ensure safe distancing is maintained.



REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided.

• Friendly service, driven and passionate about work.

• Good communication and interpersonal skills.

• Responsible and maintain positive attitude with a high level of energy at all times.

• Self-driven and possess good learning attitude.

• Independent and able to multi task.

• Able to work shifts, weekends and public holidays.

Job Descriptions

• Attend to customer needs & requests in a pleasant manner
• Serving, taking orders & clearing tables
• Provide good customer service
• Promote menu items
• Ad-hoc duties as assigned

Job Requirements

• No requirement

Benefits

• Full Attendance Incentives
• Staff Meals provided
• Medical
• Annual leave
• Uniform provided
• After midnight transportation provided

Working hours

• 5.5 days 44 hrs per week

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

• Work closely with Process Engineer & Engineering team on QC requirements.
• Document inspection criteria and quality plan.
• Liaise with QA, Process and Product team on corrective action with quality issue.

Requirements:

• Diploma in Manufacturing /Quality Engineering or equivalent
• At least 2 years of experience in Electronics Product Manufacturing industry
• Good understanding IPC requirement in PCB, PCA & Cable Assembly, quality requirement of machining parts.
• Familiar with ISO 9001, 14001 & 45001

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740