- Permanent

- Up to $8,000 + VB

- Monday - Friday, 9am - 6pm/ Hybrid WFH

- Raffles Place/ Telok Ayer

Responsibilities:

SUMMARY:

The Tax Manager will be responsible for reviewing tax filings on the assigned portfolios, personal and corporate income tax, to meet the statutory deadline, assisting in ad-hoc advisory projects, monitoring the completion of tax admin status report by the team and preparing management reports for managers weekly meeting, drives the completion of the tax package and provide the required guidance to the associates/seniors.

ESSENTIAL FUNCTIONS:

• Tax advisory: Providing guidance on tax-efficient strategies for business operations, investments, and financial transactions.
• Tax compliance: Ensuring accurate and timely filing of tax returns, encompassing corporate tax, personal tax and withholding tax
• Tax audit management: Coordinating and resolving tax audits and examinations with tax authorities.
• Tax research and analysis: Staying up-to-date with tax laws and regulations, analyzing their impact on the organization, and recommending changes to tax strategies.
• Team management: Leading and mentoring a team of tax professionals, providing guidance and oversight on tax-related matters.
• Revenue monitoring and reporting: Monitoring the work progress (tax admin) status for purpose of revenue monitoring, preparing weekly report for manager’s meeting and monthly revenue forecasting
• Risk management: Identifying and mitigating tax-related risks and exposures.
  Collaboration with internal and external business partners: Working with accountants, and attorneys on clients' tax-related matters.
• Tax policy and procedure development: Developing and maintaining tax policies, procedures, and documentation.
• Special projects: Assisting with special tax projects, such as tax restructuring, mergers and acquisitions, and international tax planning, GST related issues.

Period:

Permanent

Salary:

• Up to $8,000 + VB

Working hours:

• Monday - Friday, 9am - 6pm/ Hybrid WFH

Location:

• Raffles Place/Telok Ayer

Requirements:

• You possessed a degree in Accountancy, Finance, or professional qualification such as ACCA
• Is an accredited tax professional with SCTP in Income Tax. Having an accreditation in GST will be an added advantage
• Possess strong technical tax knowledge, leadership skills, and excellent communication and analytical abilities.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• Working day per week: 5 days (1 day weekday off & 1 day weekend off)
• Working Timing: Weekday: 8am to 6pm / 9am to 7pm (Depending on roster) | Weekend: 8am to 5pm/ 9am to 6pm (Depending on roster)

Job Description:

This is a full time role for a Retail Assistant Manager located in Clementi. Our client is one of Singapore's largest nurseries and you will be responsible for supporting the store manager with daily operations such as handling cash, managing security protocols, and ensuring team adherence to company policies. A key focus is on delivering exceptional customer service and resolving any complaints to maintain high satisfaction. The position also requires assisting in sales strategy implementation, monitoring performance, and contributing to budget planning for profitability. Additionally, it includes overseeing inventory management, analyzing product movement to optimize stock levels, leading staff through training and supervision, and maintaining visual merchandising standards. The role also involves collaborating on marketing efforts to boost sales through promotions and events.

Qualifications:

• Diploma in Retail Management, Business Administration, or a related field.
• 2-4 years of experience in retail management, preferably in the FMCG industry.
• Good understanding of the retail environment and industry.
• Ability to multitask and manage multiple projects simultaneously

Key Responsibilities:

1. Strategic Planning & Execution: Develop and implement marketing strategies aligned with company goals. Conduct market research and collaborate with senior management to set objectives.
2. Brand Management: Oversee branding initiatives, ensuring consistent messaging and alignment with company values.
3. Campaign Management: Plan, execute, and monitor marketing campaigns across multiple channels. Optimize strategies to achieve KPIs.
4. Content Creation: Lead the creation of marketing materials (brochures, newsletters, press releases) and ensure brand consistency.
5. Digital Marketing: Develop and manage SEO, SEM, and social media strategies. Analyze digital performance and optimize online presence.
6. Budget Management: Develop and manage the marketing budget, ensuring cost-effectiveness.
7. Team Leadership: Lead and mentor the marketing team, fostering collaboration and achievement of goals.
8. Tradeshow Management: Organize and execute tradeshow plans, ensuring successful execution and follow-up on leads.
9. Corporate Social Responsibility (CSR): Develop and promote CSR initiatives that align with company values.
10. Reporting & Analysis: Track, analyze, and report on marketing performance to senior management, providing insights for improvement.

Requirements:

• Bachelor’s degree in Marketing or related field.
• 2-5 years of experience managing a marketing team.
• Proven success in both online and offline marketing campaigns.
• Strong communication, project management, and decision-making skills.
• Experience with marketing automation and vendor management.
• Willingness to travel as required.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

The Senior Marketing Executive / Assistant Manager supports the Marketing and Communications team by coordinating and executing luxury lifestyle & F&B retail marketing, PR activations, social media content creation and campaigns with the objective of driving sales while maintaining the brand’s luxury marketing position. This role requires an understanding of retail and digital marketing; public relations; social media management; programmatic & social advertising; and SEO.

Primary Relationships

The position reports to Marketing Manager.

Within the organisation, this position has primary working relationships with the Marketing, PR, Social Media, Operations and Warehouse teams, as well as staff with similar positions within subsidiaries and franchises.

Outside the organisation, the position coordinates primarily with service providers such as marketing, PR and media agencies; as well as within strategic partners marketing teams such as other luxury brands, malls airlines, banks etc.

Responsibilities

• Coordinate with Marketing Manager on an annual marketing calendar and translate this vision into a coherent strategy which can be implemented in the local market as well as overseas markets.
• Implement and execute marketing campaigns that will enhance the brand’s image and positioning within the marketplace and the general public.
• Collaborate with relevant team to create comprehensive digital marketing strategies aligned with business goals. Identify target audiences, select appropriate digital channels, and develop tactics to reach and engage them effectively.
• Plan, execute and monitor marketing campaigns across various channels, including search engines, social media advertising, email marketing and content marketing. Optimise campaigns based on performance metrics and insights.
• Monitoring and analysing the performance of marketing campaigns, including data collection, report preparation and identifying opportunities for improvement.
• Assist in the development and execution of creative marketing plans that is aligned with the corporate strategy and brand image.
• Copywrite, edit and proof-read marketing materials in both English and/or Mandarin.
• Assist to respond in a timely manner to partnership and collaboration requests in order to drive both revenue and brand awareness through tie-ups, collaborations, product placements, sponsorships, events, etc. This includes outreach, contract execution and seeing through deliverables.
• Manage relationships with mall management team to work towards having more visibility for the brand through branding and advertising opportunities, act as the brand’s representative and point-of-contact and implement marketing campaigns to enhance brand’s image and positioning.
  • Branding and advertising opportunities can include negotiations for complimentary physical and digital advertisement spaces/ directional signages/ visual merchandising units/social media features or even through selected events.
• Assist to strategise and respond to marketing initiatives and campaigns requested by landlords, franchisees and subsidiaries around the world.
• Coordinate production of branded materials and ensure consistent articulation of the brand’s desired luxury image and positioning across the brand’s advertising, print and electronic materials through marketing assets and strategic placement within vicinity of brand presence through the use of way-finders, lightboxes, posters, landlord’s website etc.
• Stay updated on industry trends, customer behaviour, and competitor activities. Analyse market data to identify opportunities and provide recommendations for improving marketing strategies.

Requirements

• Preferred degree in marketing, business management or related.
• At least 3-4 years of experience in a similar role, previous experience in the luxury retail industry would be a plus.
• Written and spoken native fluency in English and Mandarin; additional language(s) are a plus.
• Proficient but not limited to MS Office, Meta & Google business management platforms, Knowledge of Google AdWords, social media management platforms, e-mail marketing and etc.
• Familiarity with social media (management tools, software and knowledge of social media tracking) is advisable.
• Detail oriented, organized resourceful and agile with an ability to adapt and problem solve.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

To fulfill the dual role of managing customer service and handling social media marketing for the bowling alley, performing duties as outlined below.

Duties and Responsibilities

**Customer Service Responsibilities**

- Greet and assist customers, manage check-ins, and answer inquiries about lane availability, packages, and promotions.

- Oversee lane setup, equipment checks, and provide guidance on bowling equipment use.

- Process payments for bookings and rentals, and manage group reservations.

- Address customer concerns and equipment issues, resolving or escalating as needed.

- Maintain cleanliness and safety standards in the bowling area and ensure compliance with health protocols.

- Upsell services like food, beverages, and promotions, and inform customers of events and special offers.

- Monitor and manage inventory and collaborate with staff to enhance the customer experience.

**Social Media and Marketing Responsibilities**

- Create engaging content for social media, post regularly on platforms such as Instagram, Facebook, and TikTok.

- Run promotional campaigns, engage with followers, and respond to online feedback and inquiries.

- Develop event highlights, manage promotional collaborations, and maintain an active online brand presence.

- Track and report on engagement metrics, adjusting strategies to maximize audience engagement and drive traffic.

- Coordinate with the marketing team for campaign alignment and contribute ideas for promotional initiatives.

Our client is a well-established market leader in the Pharmaceutical industry. They are looking for a Growth Marketing Manager to assist their team for the next phrase of their business. They are located in West – easily accessible.

Key Responsibilities:

• Create and implement targeted marketing and business development strategies for each health brand to increase market share and achieve revenue and profitability goals.
• Manage comprehensive online and offline marketing campaigns to expand B2B and B2C customer bases, boost engagement, and enhance brand recognition.
• Continuously improve marketing and business development processes using data-driven insights. Stay updated on industry trends and digital marketing changes to ensure high ROI.
• Identify and secure partnerships to increase distribution channels and market penetration. Strengthen relationships with key opinion leaders to enhance brand credibility.
• Develop and mentor a high-performing team to execute effective marketing and business development strategies in a creative and strategic environment.

Requirement:

• Degree in Marketing / Business
• Min 5 years of relevant experience with 1 – 2 years leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
  EA License No. 19C9682
  EA Reg. No. R22108850 (Chan Mun Mun)

What You'll Do

• Lead the planning, execution, and daily management of Google Ads, Meta Ads, TikTok Ads, On-platform Ads (Shopee, Lazada and/or Amazon), and other programmatic platforms to achieve key performance metrics.
• Focus on strategies that maximize Return on Advertising Spend (ROAS) and overall Return on Investment (ROI) for clients' campaigns. Implement data-driven optimization techniques to enhance budget efficiency and profitability.
• Develop comprehensive media plans and recommend effective tactics to meet client objectives, tailoring strategies based on success metrics and desired outcomes.
• Create detailed weekly, ad hoc, and final reports that highlight audience insights, performance trends, and brand impact to provide clients with meaningful and actionable insights.
• Work closely with cross-functional teams, including Sales, Creative, and Engineering departments, to resolve campaign-related issues, optimize pacing, and address client feedback.

Who You Are

• Proven experience in managing and optimizing multi-channel performance marketing and e-commerce campaigns.
• Strong analytical skills with a deep understanding of digital marketing metrics, data interpretation, and ROI/ROAS calculations.
• Excellent communication skills for effective client interaction and internal collaboration.
• Ability to develop strategic media plans and recommend solutions that align with client goals.
• Experience working with programmatic platforms and social media advertising tools.
• Experience with additional advertising platforms such as DV360 and etc will be added advantage.
• Experience building and operating monitoring dashboards using Looker Studio or other BI tools would be added advantage
• Result-oriented mind with a passion for work
• Eager to learn new things
• Microsoft Excel and Google Suite (Google sheet, Slides, G Drive…) power user
• Good command of English
• Eligible to work in Singapore

Why You'll Love It

• A flexible and inclusive employer that provides a supportive working environment
• Career development to enhance their skills & knowledge
• Competitive Salary with bi-annual Performance Reviews
• Yearly Performance Bonus
• Work in a professional, active, international, and dynamic environment
• Good chance to explore new trends in the digital market

Salary: S$5,500 - S$6,500
Location: Tai Seng
Working Days & Hours: Monday to Friday, 9am to 6pm

Job Responsibilities:

• Collaborate closely with suppliers to design and implement effective marketing strategies and plans.
• Manage forecasting, inventory, and generate relevant reports for internal and supplier reviews.
• Foster and strengthen relationships with suppliers.
• Drive demand generation and execute product promotional activities.
• Work closely with the Sales and FAE teams to achieve revenue, profit, and supplier targets.

Requirements:

• Diploma or Degree in Electronics Engineering or a related field.
• At least 3 years of relevant product marketing experience in the semiconductor industry.
• Strong interpersonal, communication, and presentation skills.
• Excellent analytical abilities and proficiency in MS Office applications.
• Positive, outgoing, and results-driven personality.
• Willingness to travel overseas.

Key Responsibilities

• Establish and maintain relationships with SME clients, understanding their financial needs and business goals.
• Serve as the primary contact for clients, providing prompt support for inquiries, requests, and guidance.
• Identify and pursue new lending opportunities within the SME market, through prospecting and lead generation.
• Conduct credit assessments and risk analyses to evaluate loan applicants’ financial stability.
• Structure and negotiate loan terms, adhering to lending policies and regulatory requirements.
• Manage an active portfolio of SME loans, monitoring loan performance, repayments, and compliance.
• Collaborate with internal teams to ensure timely and accurate loan processing and documentation.
• Offer financial advisory services to clients, helping them with business strategies, cash flow management, and capital planning.

Job Requirements

• Proven experience in commercial banking, SME lending, or relationship management, with a strong business development and credit analysis background.
• Track record in originating and managing SME loan portfolios and achieving lending targets.
• Strong financial analysis skills, including expertise in evaluating financial statements and credit risk factors.
• Knowledge of credit underwriting, loan structuring, and risk mitigation in SME lending.
• Exceptional communication skills, able to build client rapport and convey complex financial concepts clearly.
• Skilled in networking and building connections with key stakeholders in the SME sector.

Aventir Group Pte Ltd
EA License: 24C2542

Job description:

• Managing electrical projects & tender
• Executing methodology & safety during tenders & giving technical expertise
• Planning targets for project & fulfilling contractual & tender requirements
• Coordinating with all related stakeholders & making sure commercial nature of projects are managed in good manner
• Managing project team & planning for milestones for project & complying contractual requirements
• Forecasting tender result for project with senior management
• Experience in electrical project management

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

The role will help in managing the operational aspects of SBF’s membership operations and services, supporting SBF’s goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event management.

Job Responsibilities

Operational Leadership:

• Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes.
• Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF’s targets.

Systems and Process Improvement:

• Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service.
• Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies.
• Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction.

Membership Events:

• Support the team’s efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities.
• Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences.

Member Experience:

• Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution.
• Partner with cross-functional teams on programs and services that enhance value for SBF members and enhance overall engagement.
• Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty.

Strategic Planning and Reporting:

• Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives.
• Prepare regular reports on membership performance, providing insights and recommendations based on operational data.
• Participate in strategic initiatives to advance SBF’s membership strategies, contributing to long-term organisational success.

Job Requirements

• At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role.
• Proven experience in process improvement initiatives. Project management experience will be an asset.
• Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
• Analytical mindset with experience in using data to drive decisions and improvements.
• Experience / exposure to IT systems including ERP systems, as well as MS Office Suite.
• Strong time management skills with the ability to multi-task and prioritise workloads.
• Self-motivated, independent and a good team player.

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Assistant General Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibility

• Collaborate with management to resolve operational issues efficiently.
• Review and approve company processes and policies to ensure compliance and effectiveness.
• Analyze organizational structure and recommend improvements to the Managing Director to enhance efficiency.
• Lead initiatives for change, innovation, and continuous improvement to support business opportunities.
• Implement and oversee yield management strategies to ensure competitiveness and profitability across all divisions.
• Ensure proposals meet company standards, including accurate costing.
• Manage headcount and budgets to boost productivity and ensure effective succession planning.
• Provide leadership by communicating and reinforcing the company’s strategic goals to stakeholders.
• Conduct quarterly departmental reviews to monitor and achieve targets.
• Work closely with Business Development to develop a strong sales strategy aligned with company objectives.
• Build and maintain relationships with key stakeholders by participating in relevant meetings and events.
• Any ad-hoc duty given

Requirement

• Min Degree in any field
• Min 4 years of experience in Start up environment
• Experience with Decision making and managerial

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Our client is a global MNC in Chemical industry. Due to their current expansion plan, they are looking for a Business Development Manager to join their Sales Team from Biopharmaceuticals division, in hopes of developing the current high performing team. They are located in the West area.

Duties of Business Development Manager:

• Identifying and cultivating business prospects.
• Nurturing relationships with current collaborators and partners.
• Engaging with various stakeholders at different organizational levels.
• Conducting market and competitor research.
• Participating in negotiations and transaction.
• Any other adhoc duties as assigned by supervisor

Requirements:

• Degree in Pharmacy / Lifescience/ Business or related field
• At least 5 years experience in cell & gene therapy or related field, with exposure in Contract Development and Manufacturing Organization
• Comfortable with travelling in both local and overseas. Possess regional exposure is advantageous for new market penetration

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Our client is from Construction Industry. They are looking for a WSH Manager to assist their Finance team for the next phrase of their business. They are located at North of Singapore– easily accessible. The WSH Manager is responsible for:

Duties

• Responsible for developing, maintaining, and implementing the EHS Management System.
• Ensure compliance with legal requirements and conduct regular inspections and audits to uphold safety standards.
• Managing contractors, investigating incidents, and enforcing corrective actions.
• Review risk assessments, promote a strong EHS culture, and manage the fire protection system and emergency response team.
• Liaises with statutory bodies, provides training to employees, and ensures continual updates to management on EHS performance.
• Collaborate with third-party security providers and drive the continuous improvement of the plant's EHS system.

Requirements

• Min Diploma in Relevant Qualification in Workplace, Safety and Health
• Min 8 years relevant working experience in Construction Engineering Industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

• MNC
• South
• Working Experience with Tableau and Excel is necessary!

Our client, a renowned developer , has an opportunity for a Winner to join the Team as a Quantative Risk Analyst.

RESPONSIBILITIES:

• Collaborate with team members to develop and implement risk management frameworks and tools to aid decision-making.
• Conduct risk analysis and research, leading and managing projects for timely execution.
• Engage with asset management, investment, treasury, and finance teams to analyze risk impacts and financial performance.
• Perform both qualitative and quantitative risk assessments for the Group’s portfolio using various models (e.g., Value at Risk, stress testing).
• Provide independent assessments for acquisitions and divestments.
• Review methodologies and set benchmark hurdle rates for investment evaluation.
• Conduct financial modeling and prepare quarterly risk reports and presentations for risk committees and the board of directors.

REQUIREMENTS:

• Bachelor's Degree in Business, Finance, Accountancy, Economics, Mathematics, Statistics, Real Estate, or related quantitative fields.
• 4-8 years in analytical or investment roles, ideally in quantitative risk management (credit/market/liquidity) within financial institutions. Experience in real estate investment, project financing, equity research, corporate finance, or property valuation is also considered.
• Strong quantitative and qualitative analytical skills, with proficiency in financial modeling (scenario analysis, stress-testing, VaR, CAPM).
• Excellent research abilities, problem-solving mindset, and attention to detail.
• Advanced Excel modeling skills.
• Good communication and interpersonal skills with the ability to multitask across different projects.
• Proficiency in programming languages such as VBA or Python.
• Professional certifications like FRM, PRM, or CFA are advantageous.

OTHER INFORMATION:

• Location: South
• Working days: Monday to Friday
• Salary: up to S$8,200 and Bonus
• Challenging, open, engaging, collaborative and creative environment
• The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No. R1875905, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact David at 65909958 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

• Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.
• Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
• Assist with third party vendor induction and support in managing the performance of third party vendors
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
• Ensure ‘one team approach’ and quality service through daily communication and coordination.
• Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future strength.
• Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Responsible for IHG Rewards Club enrolment and recognition.
• Assist guest services agents in all Reception tasks.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Medical & Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.