Key Responsibilities

1. HR Operations Management

• Oversee and manage the company’s HR operations to fulfill daily deliverables across the employee lifecycle.
• Administer employee onboarding and offboarding processes.
• Oversee employee benefits and payroll administration.
• Manage the employee grievance handling process.

2. HR Analytics and Process Improvement

• Identify improvement opportunities using HR analytics and collaborate with stakeholders to design and implement solutions aligned with business objectives.
• Establish HR data collection requirements and provide actionable insights and recommendations to senior management.
• Perform data analysis and share insights with the management team.

3. Workforce Planning

• Define, develop, and implement workforce plans in collaboration with stakeholders.
• Drive the annual headcount and budget planning exercise.
• Monitor and control manpower costs to meet key performance indicators.
• Report and address anomalies in employee behavior and workplace environments.

4. Talent Acquisition and Management

• Collaborate with stakeholders to manage the talent acquisition process.
• Oversee and drive the performance management process.
• Support senior management in employee progression and succession planning initiatives.

5. Compensation Management

• Manage new hire offers and compensation-related processes.
• Review and maintain salary structures to ensure competitiveness in the market.
• Administer annual salary reviews and performance-based compensation programs.

6. Employee Value Proposition (EVP)

• Design, develop, and implement EVP initiatives that align with evolving talent pool needs.
• Manage internal employee communication channels.
• Organize monthly employee assemblies, town halls, leadership engagement activities, and team-building events.

7. Data Protection Officer (DPO) Responsibilities

• Ensure compliance with the Personal Data Protection Act (PDPA).
• Alert top management to personal data risks.
• Liaise with the Personal Data Protection Commission (PDPC) as needed.
• Protect personal data through appropriate governance over its collection, use, disclosure, and care.

Requirements

Qualifications and Experience

• Degree in Business Administration or equivalent.
• Minimum 5 years of relevant experience in a similar capacity.
• Strong background in HR management and development.

Core Competencies

• Business Insight: Ability to align HR strategies with business goals and use data-driven solutions for sustainable performance.
• Collaboration: Build and lead cross-functional partnerships to meet employee and business needs.
• Service Excellence: Deliver exceptional HR services across the employee lifecycle with efficient process and project management.
• Organizational Development: Identify and address organizational capability requirements to optimize performance and align strategy, people, and processes.
• Talent Planning: Strategically manage resourcing and talent planning to meet immediate and future business needs.
• Learning and Development: Build organizational and individual capabilities for current and future success.
• Performance Rewards: Design fair and market-relevant reward systems that promote a high-achieving culture.
• Employee Engagement: Foster strong connections between employees and the organization to enhance fulfillment and contribution.

Personal Attributes

• Energetic and people-oriented extrovert.
• Resourceful problem solver.
• Excellent planner, organizer, and communicator.
• Skilled in negotiation and influencing.
• Adaptable to constant change.
• Strong leadership qualities: trustworthiness, integrity, respect, empathy, and altruism.

Work location: Jurong Island (Company shuttle bus provided)

EA License Number: 11C4879

Job Description:

• Planning, coordinating and managing staff and services to ensure efficient and effective events/ conferences operations.
• Customer service standards are maintained at all times.
• Formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company’ short and long term goals are met.
• Liaise with internal and external parties on project details, design concepts and requirements for events
• Budget and cost control
• Review operating results with the team and identify opportunities to improve performance.
• Create, develop, conceptualize, deliver event proposals including brainstorming and presentation to clients
• Monitor and maintain labor productivity ratios.
• Anticipate heavy business times and organize procedures to handle extended waiting lines.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

Job Requirements:

• Possess a comprehensive set of service and operations skills, preferably in Events/Exhibition or related industries
• Capable of building and managing relationships with multiple departments as well as key customers.
• Good team player with strong organizational, communication and interpersonal skill
• Able to work under pressure, independent and to meet tight deadlines
• Excellent communication and presentation skills
• Meticulous, able to multi-task and has a good learning attitude
• Able to take on night work and weekends when required

Expected Outcomes

• Effective Change Management: The contract Change Manager will help design and implement change management plans, ensuring smooth transitions and effective adoption of Salesforce.

• Quick Adaptation to Government Norms: Experience in public sector projects equips the manager to understand and operate within government protocols. RVIEW

The ideal candidate:

• Has 1-3 years of Change Management experience.

• Has proven experience in CM frameworks (Prosci ADKAR, Kotter, McKinsey 7s etc.) and tools (e.g., Jira, ADKAR).

• Possesses strong communication skills to facilitate cross-functional collaboration.

• Demonstrates adaptability and a growth mindset, particularly in a fast-paced, iterative work environment

Key Responsibilities

• Change Strategy Execution: Develop and execute change management strategies that align with project goals and public sector guidelines.

• Training and User Support: Conduct training sessions, workshops, and provide ongoing support to promote user adoption and mitigate resistance.

• Stakeholder Engagement: Work closely with government officials and stakeholders to ensure transparency and clear communication.

• Regulatory Documentation: Maintain change logs, training materials, and ensure compliance with public sector requirements.

1. Considering impact on subject/patient safety and product value maximization from development to post-marketing stage.

2. Flexible mindset and refined negotiation skill to achieve challengeable targets.

3. Act as Product Safety Lead with responsibility for risk management activities as below for Santen investigational and post-marketing products.

• Preparation of signal assessment documents
• Creation of action plans to mitigate/manage product risks
• Development and maintenance of product Core Risk Management Plans (cRMP) and Company Core Safety Information (CCSI)
• Preparation of aggregate safety report such as PSUR
• Development of clinical trial relevant documents such as DSUR, safety management plan, periodic risk monitoring of investigational products
• Preparation for safety relevant documents at NDA/MAA dossier in cooperation with other SV members and relevant stakeholders
• Contribute to R&D project as a representative of SV with scientific and strategic input.

4. In addition, provides support to SV related activities/projects globally according to the direction made by head of Pharmaco-Epidemiology at any given time.

About Us

Enuit is a growing company and technology leader in the energy trading & risk management space providing mission critical software platforms for natural gas, electricity, crude and refined product merchants such as utilities, refiners, producers, traders, and consumers. Enuit has the latest technology and is revolutionizing the development and deployment of Entrade, its flagship product, empowering clients to increase operational efficiency, to monitor and manage risk, and to increase profit margins along all aspects of their business from front to back. Entrade allows the traders, market and credit risk practitioners, operations and schedulers, and accountants to effectively manage a broad range of physically and financially traded commodities as well as the complex logistics operations associated with commodities such as natural gas, electricity, crude and associated refined products, coal, metals, and agricultural products to name a few. Headquartered in Houston, Texas, Enuit has projects throughout North America and Asia with opportunities popping up with a global partners across the globe.

Enuit seeks to hire an Client Services Analyst. As an Energy Software Client Services Analyst, you will participate as a team member or as an individual to provide technical support service for the software product to our customers throughout the globe.

Description of the Opportunity:

• Contribute in initial product implementation, additional enhancement, and/or integration projects for Enuit clients in installing, configuring, testing and supporting such projects either onsite or remotely.
• Provide Entrade technical support to clients.
• Provide Entrade pre-sales support/demo/presentation to prospects and training to the clients.
• Design business processes that match client requirements and that are easily configured in Entrade, communicate objectives, and deliver the solution in an efficient manner to the client.
• Resolve issues and perform troubleshooting.
• Communicate with client to understand desired results and assist in the design and testing of user acceptance test cases to validate project delivery.
• Provide system and project documentation to the client.
• Ensure clear communication to development, technical and support resources, and with project management skills to assist in managing deliverables and expectations.
• Track support related issues and escalate to higher management for resolution if necessary.

Qualifications for consideration:

• Minimum of bachelor’s degree in Business, Management Information Systems, Computer Science/Engineering or related field
• One to two year’s experience related to database administration and design, .NET, C# and SQL is desirable.
• A self-starter with proven troubleshooting skills, analytical skills with acute attention to details.
• Resourceful and detail-oriented team player with great learning skills
• Excellent oral and written communication skills, presentation skills and the ability to train others.
• Ability to write and analyze SQL queries.
• Some background in C# or other similar object-oriented programming languages
• Familiar with common software development methodologies (Waterfall, Agile, etc)
• Traveling may be required occasionally
• Background in React.js or other similar front-end JavaScript frameworks will be an added advantage
• Some commodity/energy trading industry knowledge will be an added advantage
• Fresh graduates with a solid technical foundation are welcome to apply

OPERATIONS

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT

Are you looking to join a dynamic and fast paced team, applying your analytical and problem-solving skills for maximum impact, whilst deepening your knowledge how we manage firm’s liquidity in cash and securities? Liquidity Operations is seeking a professional who is looking to partner with our business and other internal and external stakeholders to provide market leading business enablement and risk and control services.

OUR IMPACT

Singapore Liquidity Management provides firm wide liquidity support primarily focusing on cash funding and cash management. Liquidity Management has critical focus on intraday liquidity management, agent bank relationship, reporting for central bank and regulators, and strategic firm infrastructure projects.

We're a team of specialists charged with managing the firm’s funding, liquidity, capital and relationships with creditors and regulators. Corporate Treasury manages the firm’s financial resources and minimizes interest expense through liability planning, asset liability management, and liquidity portfolio yield enhancement. The division is ideal for collaborative individuals who have strong quantitative analysis skills and risk management capabilities since Treasury actively manages the firm’s financial resources which are constantly changing due to business activity, markets, risk appetite, regulations, and other factors.

Liquidity Management is the firm’s “central bank” for managing the firm’s overall cash positions. The team works in a time sensitive environment in which accuracy of processing and timely escalation and communication with various Operations teams, Corporate Treasury, and the firm's external Agent Banks is essential to a smooth settlement process. The successful candidate will work in the Liquidity management team to support daily cash funding, new business build-out, and also aggressively drives forward control and efficiency initiatives partnering with our global counterparts.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Prepare to gain a comprehensive understanding of the operational process lifecycle by interacting with internal and external stakeholders including trading desks, agent banks, and other federation teams across globally to work toward the shared goal of business enablement and risk mitigation.
• Use your inquisitive mind set to identify efficiency opportunities with respect to process flow methodology as well as enhance scalability.
• Leverage your quantitative skills to decompose complex regulatory and operational process requirement, and propose creative, robust solutions.
• Oversight & ownership of the full front to back operational flow ensuring that seamless liquidity management, new business and flow enhancements.

Basic Qualifications:

• Minimum of 3 years’ experience within Operations (liquidity operations preferred)
• Strong team-working skills for working with both internal and external stakeholders
• Ability to gain a strong understanding of the business and work with trading desks, agent banks, and other federation teams such as Technology, Operations, Controllers, Credit, and Legal/Compliance
• Excellent communication and interpersonal skill to be able to interact with our internal global team as well as external stakeholders

Preferred Qualifications:

• Familiar with various global RTGS systems, particularly MAS Electronic Payment System (MEPS+)
• Ability to work to tight deadlines and multi-task in a fast paced environment
• Strong leadership skills to influence both internal and external stakeholders
• Creativity and ability to think laterally

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

The Worldtrade Management Services (WMS) team in PwC advises a broad range of clients on customs and international trade regulatory issues. The international trade environment in Asia, with its varying trade rules, regulations and compliance requirements presents an exciting and challenging career opportunity that offers great cross-border exposure.

A career in our customs and international trade practice will provide you with the opportunity to help our clients meet and manage their unique but ever changing customs and trade obligations across Asia. You’ll advise clients on their local and overseas affairs, while acting as a strategic consultant related to business analysis, managing customs compliance, dispute resolution, and global enterprise solutions.

How will you value-add?

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. General PwC Professional skills and responsibilities for this level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

We are currently looking specifically for someone to join us at Senior Associate level to support growth in our trade and customs consulting team. Specific technical requirements for this position are as follows:

• At least three years of working experience in the customs and trade consulting industry; or
• At least five year experience supporting companies in a customs and trade role in industry

*Only shortlisted candidates will be notified due to the high number of applicants for this role.

About Us

Enuit is an established technology leader in the commodity/energy trading & risk management space, providing mission-critical software platforms for metal, natural gas, electricity, crude, and refined product merchants such as utilities, refiners, producers, traders, and consumers. Enuit has the latest technology and is revolutionizing the development and implementation of Entrade, its flagship product, empowering clients to increase operational efficiency, to monitor and manage risk, and to increase profit margins along all aspects of their business from front to back. Entrade allows the traders, market and credit risk practitioners, operations and schedulers, and accountants to effectively manage a broad range of physically and financially traded commodities as well as the complex logistics operations associated with commodities such as natural gas, electricity, crude, and associated refined products, coal, metals, and agricultural products to name a few. Headquartered in Houston, Texas, Enuit has projects throughout North America and Asia with opportunities popping up with global partners across.

Enuit is looking for a Developer. As a Developer, you will work closely with the product managers, business analysts, architects, and other developers as a team to continuously improve our product and services to clients globally.

Description of the Opportunity:

• Communicate with product managers, project managers, and business analysts effectively to understand and analyze business requirements.
• Contribute to initial product implementation, continuous function/feature enhancement, and additional integration with upstream/downstream systems by providing installing, configuring, designing, coding, testing, optimization, and troubleshooting service at both the application and database level.
• Build prototype, demoware, and provide technical support during pre-sales activities to prospects.
• Work with the clients’ IT teams, project team members, and/or support staff to resolve implementation and production issues efficiently and effectively.
• Work as a highly cohesive and functional team with subject matter experts, architects, and other developers to create new functions/features and/or enhancements to existing ones.
• After thoroughly understanding and analyzing requirements, write clean, reliable, and highly scalable code using mostly React.js and C#.
• Analyze, review, revise, update, refactor, and debug code.
• Perform performance tuning and optimization at both the application and database level.
• Prepare documentation throughout the software development life cycle (SDLC).

Qualifications for Consideration:

• Minimum of bachelor’s degree in Information Systems, Computer Science/Engineering or other related fields
• Excellent analytical and troubleshooting skills
• Good oral and written communication skills
• A highly resourceful and detail-oriented team player with great learning skills
• Strong in SQL Server or other relational databases
• Solid background in C# or other similar object-oriented programming languages
• Familiar with common software development methodologies (Waterfall, Agile, etc)
• Take unquestionable and absolute ownership of the assignment
• Willing to work in stressful situations and dynamic environment
• Traveling may be required occasionally
• Background in React.js or other similar front-end JavaScript frameworks will be an added advantage
• Some commodity/energy trading industry knowledge will be an added advantage
• Fresh graduates with a solid technical foundation are welcome to apply

• Singapore Based (Kaki Bukit)
• Monday to Friday 8am – 5pm
• Salary Range: Basic $3000 - $3800 + Performance Bonus
• Diploma in Construction Management, Engineering, Interior Design or related professional certification; 1 - 2 years of experience in project management or a related role within the construction industry.
• Career Progression Opportunities

Requirements:

• Minimum Diploma in Construction Management, Engineering, Interior Design or related professional certification.
• 1 - 2 years of experience in project management or a related role within the construction industry.
• Knowledge of safety standards and regulatory compliance in the construction industry.

Responsibilities:

• Assist the operation team in planning construction works to ensure the projects meet the budget and due date.
• Conduct site visits to monitor the project progress.
• Coordinate with contractors, suppliers, and clients to ensure project alignment and timely completion.
• Manage workers to ensure they complete the tasks according to instruction given.
• Track and report project progress to project manager, including work schedule, overtime arrangement, budgets, and resource used.
• Ensure all project documentation is up-to-date and properly maintained.
• Ensure all projects meet the requirement of safety standards and SOP.
• Help to resolve issues at work site.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Responsibilities: -

• Create and execute test plan among several systems.
• Stakeholder management during creation and executive of test plan
• Prepare and present regular project reports and documentations.
• Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.
• Assume agreed projects that may be assigned from time to time in tandem with business priorities/requirements.

Requirements:

• Bachelor’s degree in information technology, Computer Science or equivalent
• Min. 5 years’ experience in supporting IT Project test phase in the banking sector.
• Experience in leading creation for test plan and test definition for Bank IT system.
• Coordination with other system personnel.
• Provide timely escalation and resolution of significant issues to Management.
• Act as test manager and understand business requirements for Core Banking System and Fund Transfer for transaction of Bank systems, other related bank systems
• Knowledge in software test methodology, to creation test plan, lead test document creation, lead test execution,
• create test result analysis, software quality management.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Background

We are looking to digitalise the various services and business processes of our accounting and corporate services business. Therefore, we desire to leverage and apply the prevailing broad advances in various digital technologies to custom develop and implement targeted solutions (our IP) that enable us to serve our clients more efficiently and competitively. This initiative is also expected to enhance the work-roles of our team members and enable them to elevate their skills, job satisfaction and career sustainability (eg: minimise mundane tasks and transition towards more review-oriented, supervisory and advisory responsibilities)

Role and Responsibilities

You will be required to assist our business leaders to analyse the overall technical requirements of our strategic business initiative and to propose and design the overall system and applications solution that will serve as the backbone of the software platform.

You will be responsible to evaluate various technologies and frameworks, plan out the proof-of-concepts, and establish the MVP exit criteria for the proposed functionalities.

You will be hands-on to design, develop/code, QA and roll-out the proposed applications from POC to MVP to full blown capabilities so as to enable the business to reap its ROI. In this regard, you will be adept in every aspect of coding competencies, including but not limited to frameworks, mobile and web program design and coding (in person), API development, DB and system performance tuning, cloud setup, and the incorporation of ML and AI engines.

Qualifications and Experience

• Graduate in the requisite IT, Technology, Computer Science and/or Engineering disciplines;
• At least 10 years relevant working experience in this field;
• Proven track record in the coding and implemention of projects of this nature and scope;
• Full stack hands-on skills in the latest technical development trends;
• Able to lead by example with personal delivery of output, as well as subsequently to build up and lead a competent team to accomplish phased tasks;

About CapBridge

CapBridge Pte Ltd, a member of FOMO Group, is an investment and asset allocation platform for corporate and individual investors to build a portfolio of direct investments in various public and private market instrument. alongside other institutional lead investors. Combining advanced financial technologies with comprehensive service throughout the investment and development horizon, CapBridge assists in connecting and enabling cash and treasury management, and in assisting mid or late-stage high growth companies with accredited investors and strategic buyers globally across key industry sectors.

CapBridge is based in Singapore, featuring a premier geographic presence, an unparalleled legacy of growth, and superior access to the global financing markets. We seek to transform the manner in which capital is allocated and value is optimised, realized throughout an integrated digital platform. We achieve this by by:

• Syndicating and aggregating premier cash management products
• Achieve greater portfolio diversification through exclusive and proprietary private market deal flow
• Expanding access to capital for Entrepreneurs and promising high growth companies

CapBridge is well positioned through its extensive experience in developing a world-class capital markets system, championing the interests of small enterprises, entrepreneurs and high growth companies. We are currently looking for a Relationship Manager to join our distribution team. The role is based in Singapore. We offer attractive remuneration with commission and the opportunity to join a high-performance team.

Key Responsibilities:

• Client Conversion and Acquisition: Identify and convert existing client base and seek new clients and business opportunities.
• Lead Nurturing: Cultivate relationships with current leads and convert them into investment clients.
• Relationship Management: Develop and maintain strong relationships with key stakeholders and clients. Conduct client meetings to understand their needs.
• Sales and Revenue Growth: Drive sales efforts to meet revenue targets. Develop and manage sales pipelines, ensuring timely follow-ups and conversions. Prepare and present proposals and pitches to prospective clients.
• Compliance: Ensure all activities comply with regulatory requirements.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Minimum 3 years of relevant work experience in the financial industry (preferably with a CMFAS licence holder).
• Knowledge of the Securities & Futures Act, its relevant notices and guidelines
• Proficiency in English and Mandarin is preferred to liaise with local and international clients.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Entrepreneurial mindset with a proactive approach to identifying and pursuing new business opportunities.
• Strong analytical and strategic thinking skills, with the ability to identify and capitalize on market opportunities.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent organizational and time management skills, with the ability to manage multiple priorities effectively.

Responsibilities

• Support the implementation of patient-driven initiatives by working closely with various sections in-charge to align processes and workflows.
• Work with various sections in-charge to drive new services and to ensure revenue generation.
  Assist sections to derive and drive business case for new services.
• Maintain close supervision on financial performance and where appropriate, work with sections in-charge to institute strategic approaches on cost recovery and sustainable profitability.
  Responsible for the supporting the procurement related to strategic projects.
• Lead and manage projects as assigned - Work with sections in-charge to establish context, develop project plan with goals and targets, and secure approval for project, also to oversee projects from start to end.
• Support department through upcoming changes to major clinical systems via training, supporting infrastructural changes and formulation of new processes.

Requirements

• Degree in Business, Management, Healthcare or related field
• At least 7 to 8 years of working experience, preferably in the healthcare industry
• Possess healthcare operational experience and comfortable in leading a team

To apply, please visit www.gmprecruit.com and search for Job Reference: 25004.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an IT Audit Manager to join us in an exciting project.

Responsibilities

1. Lead and manage the audit activities of an IT software project, ensuring alignment with organizational goals and industry best practices.

2. Develop comprehensive IT audit plans, checklists and methodologies tailored to software project requirements.

3. Assess IT systems, applications, and processes for compliance with internal policies, regulatory standards, and security protocols.

4. Collaborate with project managers, developers, and stakeholders to identify and mitigate project risks.

5. Produce audit findings reports, and actionable recommendations.

6. Provide leadership and mentorship to audit team members, fostering a culture of excellence and continuous learning.

7. Act as a liaison between the audit team and the client, ensuring a smooth audit process and effective communication.

Qualifications & Experience

1. Bachelor’s degree in Information Technology, Computer Science, Accounting, or a related field.

2. Professional certifications such as Certified Information Systems Auditor (CISA), or equivalent would be advantageous.

3. At least 8+ years of experience in technology projects.

4. At least 5+ years of experience in IT auditing, governance or compliance.

5. At least 2+ years in a leadership role.

6. Strong understanding of IT project management methodologies (e.g., Agile, Waterfall) and software development life cycles.

7. Excellent analytical, problem-solving, and decision-making skills.

8. Exceptional written and verbal communication skills, with the ability to present findings to technical and non-technical audiences.

9. Demonstrated ability to work collaboratively in cross-functional teams and foster stakeholder relationships.

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.

Job Overview:

The Lead Technology Delivery Manager is responsible for building a deep understanding of our business within the region and partnering with respective leaders to provide strategic technology guidance, support, and resolution on technology projects, processes and services. He/she must be laser-focused on regional client technology needs to improve colleague productivity and work life quality. Working closely with with the Director of Technology Delivery, this individual will drive and execute our technology projects for the region and serve as the regional escalation for all technology requests. In addition, the manager collaborates with the Regional COO to ensure our tech strategy aligns with regional business needs and coordinates with other regional/global teams to deliver our technology vision based on exceptional management, problem-solving, and professional skills.

Key Responsibilities:

• Laser-focused on understanding and delivering resolution to technology issues and escalations with speed and agility to grow partnerships and overall satisfaction.
• Own the technology colleague experience for our APR colleagues and collaborate across all technology teams to continuously improve colleague end-to-end engagement, communications, and processes.
• Partner with the Director of Technology Delivery and APR COO to support the technology needs of the APR region within the broader technology organization.
• Drive the delivery of internal technology projects such as M&A, Office Expansions, Security & Risk, and Audits, while also coordinating subject matter experts (SMEs) such as Product Managers, Architecture, Infrastructure Shared Services in regional initiatives.
• Ensure all aspects of regional technology hardware/software budgets and budgeting/forecasting are clearly managed and aligned with global financial planning & analysis team efforts.
• Serve as the regional voice for OWG Tech by engaging in all aspects across the technology team to deliver collective success.

Experience:

• 7+ years of experience working or managing end-to-end colleague technology services or technical projects at enterprise scale.
• An ability to build, manage and grow relationships and manage stakeholders’ expectations while capturing & sharing meaningful metrics to keep team and stakeholders informed.
• Passionate about the colleague satisfaction and the delivery of technology services and solutions to improve colleague and client outcomes.
• A strong focus on effective project management and a demonstrated ability to establish good systematic processes and ways of working.
• Experience working at management consulting firm or large complex organizations is highly desirable.
• A track record of delivery-focused collaborative work in complex environments delivering projects with multi-disciplinary agile teams.
• Enthusiasm, energy, and an ability to motivate teams and navigate confidently within a large complex organization.
• Fungibility and flexibility to work on a variety of projects and technologies, including those that are new or unfamiliar to you.

Skills and Attributes:

• Exceptional colleague experience mindset and genuine passion for technology.
• Focus on output, and ability to work under pressure and deadlines.
• Excellent communication and change management skills.
• A pragmatic approach to solutioning and service delivery.
• Excellent communication skills, both verbal and written.
• A clear commitment to creating impactful solutions that solve our clients’ problems.
• The willingness to work fluidly and respectfully with our incredibly talented team.

Checkout.com is seeking a motivated Manager, Regional Treasury to join our APAC team. Reporting to our Regional Treasurer, APAC & MENA you'll be working on managing a growing portfolio of banking / financial partners in the APAC & MENA region and will be the main point of contact for external and internal queries in relation to payments processing and compliance. In addition, you will also be managing, coordinating and leading all new projects / initiatives and product launches in the regions. This will require cross Treasury coordination in the regions and working with other stakeholders across the Treasury New Products team, Product, Engineering, Finance & Operations.

About You

• 10-12 years of experience in Treasury
• Experience in managing banking relationships and understanding of Treasury topics across Cash and Liquidity, FX and Capital Management is essential
• Ability to build strong professional relationships and with good presentation skills
• Excellent verbal and communication skills.
• Strong business orientation and ability to handle and prioritise high workload in a fast-paced environment.
• Ability to handle technical treasury projects for the APAC & MENA region and coordinating with regional Treasury colleagues and global colleagues within and outside Treasury on implementing these projects within strict timelines
• Working knowledge of Prudential requirements applicable to PI/ EMIs or equivalent banking regulation
• Strong project management, influencing and stakeholder management skills
• Experience in cash and treasury management services and the use and application of Treasury Management Systems
• Good understanding of banking onboarding processes.

What You'll Be Doing

• Help establish and manage relationships, working closely with the global Banking Relationship team, with existing and new key contacts at partner banks in the APAC & MENA region as well as internal partners
• Providing assistance on banking infrastructure requirements in new countries/verticals;
• Being able to support enablement of Treasury requirements across cash management, FX, Financing solutions, etc working with our banking partners
• Efficiently handling queries from internal and external partners, related to payments processing, liquidity, Fx, and compliance topics.
• Coordination of and attendance at external bank meetings, including write-up and distribution of call reports and follow-up actions, see through to completion;
• Monitoring and updating online bank accounts accesses;
• Coordinating the execution of Due Diligence questionnaires, KYC, and Onboarding requirements
• Assisting on other Treasury topics such as Projects including but not limited to banking integration, working with teams across Operations, Product & Engineering
• Help coordinate all new product launches for Treasury in APAC working closely with the Treasury New Products team and Product, Legal, Finance and Operations teams across the regions.

Founded in 2012, ONEPIP is a foreign exchange and payments financial technology company with subsidiaries in Singapore, Hong Kong and Malaysia. Licensed as a Major Payment Institution by the Money Authority of Singapore (MAS), it operates the ONEPIP Exchange and BidAsk platforms for various client segments based in the Asia-Pacific region.

As the Project Manager, Technology Services at ONEPIP, you will be managing the performance of IT projects and ensuring that the service levels are achieved, defining appropriate project management deliverables for all projects working while in tandem with the business core team.

Responsibilities:

· Reporting to the CEO, the incumbent will identify opportunities and risks for delivering the company’s services as a financial solutions company offering unique and leading edge platform services in the FX market, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.

· Identify technology trends and evolving social behaviour that may support or impede the success of the business.

· Responsible for the day to day management of the service delivery function which includes the business-related IT functions.

· Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the company’s services.

· Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all projects and system integration work.

· As a member of the senior management team, establish and oversee governance processes to ensure the organization's objectives are met, risks are managed, and resources are used responsibly—particularly in the areas of software development, office networks, telecommunications, and customer support. Implement a customer service and support process with a focus on web-based services, integrating it with the software engineering process to efficiently resolve customer issues, enhance application usability, and continuously improve overall service delivery.

· Collaborate with the appropriate departments to assess and recommend technologies that support company organizational needs.

· Select and manage company staff or outsourced vendors who will form the resources for technical projects implementation.

· Demonstrated ability to envision solutions that meet consumer needs or solve business problems.

Requirements:

· University degree in the field of Computer Science, Information Technology, or another rigorous discipline. An advanced degree in one these fields is a plus.

· 10 years’ experience in application project development and management.

· Skill with CSS, XHTML, one or more Javascript frameworks, and AJAX.

· Knowledge of web standards.

· Possess profound knowledge of Visual Studio .NET, ASP.NET, and MS SQL Server

· Experience with UNIX system administration and web server configuration.

· Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems.

· Familiarity with banking and financial sectors. Knowledge in FX market is a plus

· Familiarity with information security vulnerabilities and risk management.

· Exposure to business theory, business process development, governance processes, management, budgeting, and administrative operations.

· Strong analytical, problem solving and documentation skills.

As an Assistant Manager / Conservatory Operations, you will be responsible for the husbandry and maintenance of the plants and displays within the Conservatories.

You will be required to manage multiple stakeholders including horticulture vendors, collaboration partners and cultural groups who may be involved in the floral displays.

You will manage and contribute to programs and activities to provide a more immersive experience for our visitors through our floral displays.

Requirements:

• Degree in Horticulture/ Botany/ Plant Science/ Environmental Science-related discipline, preferably with 2 years’ of relevant working experience in a relevant field of work
• Possess a keen and passionate interest in plants and gardening with a focus on exceeding visitor expectations
• Assist in coming out with the concept art for floral displays and other installations in the conservatories
• Ability to work out innovative solutions to challenges which may arise
• Service-oriented team player who is prepared to be hands-on
• Experience in horticulture, plants and flowers would be an advantage
• Strong oral and written communication skills as well as interpersonal skills to build relationships and cultivate collaborations and partnerships
• Good knowledge of various computer software and applications including Microsoft Office

The Role:

The incumbent identifies business trends and marketing opportunities that can improve hotel's performance. Responsible for assigned sales target in accordance to cluster segmentation, leading sales managers to identify opportunities and ways to maximize and exceed personal and team revenue goals.

• Identify business trends and marketing opportunities that can improve the hotel’s performance.
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organisation.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales.
• Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans.
• Demonstrate good working relationship with other departments maintaining effective communication and teamwork.
• Actively assist the Credit Department in follow-up of overdue accounts.
• Possess a commitment to the quality of all departmental records (i.e., computerised mailing list) which impacts the workload of support associates.
• Other duties assigned by the Director of Sales when required from time to time.

Talent Profile:

• Minimum 5 years progressive experience in a proactive Sales Role in an established luxury hotels with large meeting spaces.
• Strong oral and written communication skills.
• Results-oriented
• Ability to foster a competitive yet collaborative team environment
• Proficient in Microsoft Office, and hotel management systems

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Thank you for your interest with us, we regret that only shortlisted candidates will be notified.

The Role:

The incumbent identifies business trends and marketing opportunities that can improve hotel's performance. Responsible for assigned sales target in accordance to cluster segmentation, to work closely with each salesperson to identify opportunities and ways to maximize and exceed personal and team revenue goals.

• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organisation.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan as requested by the Director of Sales.
• Create excellent client relationship through attention to detail; prompt follow up and empathy for customer perceptions and needs whilst maintaining professionalism.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans.
• Demonstrate good working relationship with other departments maintaining effective communication and teamwork.
• Actively assist the Credit Department in follow-up of overdue accounts.
• Complete small administrative tasks on your own (i.e., photocopying, filing) where possible.
• Possess a commitment to the quality of all departmental records (i.e., computerised mailing list) which impacts the workload of support associates.
• Comprehend, digest and comply to hotel policies and procedure as described in the Associate Handbook and other documents.
• Support and uphold the Hotel’s Mission, Vision and guiding principles.
• Adhere to all established policies and procedures relating to administration of accounts and ultimate booking of business.
• Other duties assigned by the Director of Sales when required from time to time.

Talent Profile:

• Minimum 3 years progressive experience in a proactive Sales Role in an established luxury hotels with large meeting spaces.
• Proven track records of achieving revenue in 4 to 5-Star Hotel under MICE sales.
• Driven, self-motivated individual with excellent interpersonal, spoken and written communication skills.
• An excellent team player who is able to work under pressure and meeting tight deadlines.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Thank you for your interest with us, we regret that only shortlisted candidates will be notified.

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts. MDD, a Davies company is a niche professional services provider with 50 employees currently across 8 markets in the Asia Pacific region (Singapore, Hong Kong, Thailand, Japan, South Korea, Australia, New Zealand and the UAE).

The role

This role is a broad, hands on HR role with a small, highly professionalised stakeholder group. The candidate will have the opportunity to provide the full range of HR services from advisory support through to payroll delivery. The monthly salary range is SGD 8k - SGD 11k plus participation in the annual discretionary bonus plan.

Key stakeholders include the Global Head of HR for Consulting, the MDD Europe and Asia COO and the MDD Asia Pacific leadership team. This is a new role which will cover all MDD's Asia Pacific markets; Singapore, Hong Kong, UAE, Thailand, Japan, South Korea, Australia and New Zealand.

Key responsibilities

• Owning the stakeholder relationships within MDD Asia Pacific
• Manage HR operations including HR system accuracy, payroll and benefits enrolment and reporting.
• Manage Employee Relations activity ensuring policy and legal compliance and managed to time scale
• Work with local legal advisors and payroll providers to ensure timely and accurate delivery of HR services
• Coaching leaders/managers/colleagues to enable them to be the best versions of themselves and to to successfully develop talent and manage performance
• Manage recruitment and onboarding activity
• Taking lead on any other ad-hoc HR related activity within MDD Asia Pacific
• Ensure MDD are compliant in all training/mandatory training
• Advising leaders/managers to ensure appropriate application of policy and process and above all, to achieve best business outcome

Key skills and experience required

• Must be able to work on a stand-alone basis, the Global Head of HR, Consulting is providing oversight only; not managing HR activity on a daily basis.
• Strong knowledge of employment legislation in the Asia Pacific region.
• Good knowledge of both the legal requirements and practical approaches and the ability to combine these in a thoughtful, human centric manner.
• Comfortable to work at both a strategic and tactical level providing both advisory support and ensuring operational activities are carried out on a timely and accurate basis.

Able to demonstrate the key skills and attributes of a strong HR professional:

• Show appropriate judgement
• Influencing and persuasive skills, able to persuade others of their point of view
• Commercial acumen, creative, decisiveness, resilience, clear thinker
• Able to communicate effectively at all levels, both internally and externally, and build effective working relationships
• Focussed on achieving results and finding solutions
• Work in a matrixed organisation
• Proven track record of operational HR delivery in a multi country environment in Asia
• Able to manage day to day HR challenges with minimal input from others
• Knowing when to ask for help
• Understanding of cultural nuance, laws and process in Asia Pacific region

The Company

Our client is looking for an experienced Senior Treasury Manager to lead the development and management of the Group’s treasury infrastructure, oversee centralized treasury operations, and drive strategic treasury activities across portfolio companies. This role offers a unique opportunity to shape and optimize treasury functions while contributing to the organization’s financial stability and growth.

The Role

The role focuses on developing and maintaining the treasury infrastructure for the Group and company portfolio, including bank accounts, treasury management systems (TMS), and ERP integration. Responsibilities encompass managing bank relationships and KYC requirements, liaising with TMS providers and external counterparts, and driving continuous improvement through automation and digitalization of treasury operations. The role also oversees centralized treasury operations such as payment and receipt processing, financial transaction approvals and settlements, cashflow reporting, bank account management, and compliance with KYC, month-end, and year-end audit requirements. Additionally, it includes managing treasury activities for the assigned portfolio, such as maintaining and updating cashflow forecasts, FX and financial risk exposure, arranging bank guarantees, LCs, and credit facilities, reviewing capital structures, and recommending intercompany settlements or dividend distributions. Collaboration with internal departments and external stakeholders is key. Candidates should hold a degree in Accountancy, Finance, or a related field, with at least 8 years of experience in treasury operations, including 4 years in a supervisory role. Proficiency in Kyriba and Oracle applications, strong interpersonal and communication skills, and a driven, team-oriented mindset are essential for success in this fast-paced, dynamic environment.

Your Profile

The preferred candidate will have a degree in Accountancy, Finance, or a related professional qualification, along with at least 8 years of experience in treasury infrastructure and operations, including 4 years in a supervisory capacity. Expertise in Kyriba and Oracle applications is advantageous, as is a solid grasp of accounting principles. Strong interpersonal and communication skills are essential, combined with a driven mindset, a strong work ethic, and the ability to excel as a team player in a stimulating environment.

Apply Today

Please send your resume, in WORD format only and quote reference number SN9092327, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | Suriani Norahim | EA Registration No: R1109288

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

This role involves:

Day to day, you will be working in project teams or independently, supervised by experienced managers. You will also supervise and provide guidance to junior colleagues on their day-to-day tasks. You will perform a variety of tasks, including computer forensic imaging, investigating digital artifacts, analyzing log files, preparing analysis summaries, writing reports and communicating with clients.

What you will do?

• Oversee projects from start to finish, ensure that the firm's quality and risk guidelines are met and are completed on time and within budget.
• Investigate digital crime, including business email compromise, data theft and cryptocurrency tracing.
• Understanding IT environments to identify sources of digital evidence.
• Collaborate with internal and external clients to understand their needs, preserve and collect relevant data, and provide insights.
• Forensic imaging of storage media from computers, servers, mobile devices as well as data stored on cloud.
• Host forensic analysis of file systems for Windows and Macintosh.
• Mobile analysis for Android and iOS.
• Identify, collect, preserve, process and manage digital evidence for electronic discovery engagements.
• Conducting interviews.
• Prepare detailed reports and documentation to support forensic investigation and findings
• Present findings to clients and colleagues.
• Provide digital forensic trainings to internal and external clients.
• Lead research and development initiatives for the latest forms of digital evidence and forensic tools and procedures.

Requirements:

Technical skills

• Over 5 years of strong experience in using forensic software to identify, collect, preserve and analyse electronic data from laptops, desktops, servers, cloud, backup tapes and mobile devices.
• Strong knowledge and hands-on experience in evidence handling, chain-of-custody, acquisition techniques, and forensic lab practices.
• Extensive understanding of the Electronic Discovery Reference Model (EDRM) and electronic discovery practices.
• Experience with electronic discovery platforms such as Relativity and Nuix.
• Proficiency in coding (preferably in popular languages) and knowledge of database management and SQL. This will help you to automate routine tasks.
• Deep understanding of Microsoft Windows, Macintosh, and other operating systems, with the ability to translate digital evidence artifacts into investigative outcomes.
• Certifications in cloud technologies, computer forensics, and/or electronic discovery are advantageous.

Interpersonal skills

• Presentation skills. You should be comfortable presenting your findings to your colleagues and clients in an interactive manner. KPMG will provide learning opportunities to improve on your presentation skills.
• Reading and writing proficiently in English. Communication and report writing are key areas in this working environment to allow success and impact in delivering outcomes to our project teams and clients.
• Desire to learn and grow. Technology is always evolving, and Digital forensics and incident response procedures adapt to these changes. While you are expected to learn through research and experience, KPMG will provide opportunities to support your desire to learn and grow.
• Leading self. The ability to work independently with little supervision is a necessary skill to support your mid and long-term personal and career goals. KPMG will make necessary arrangements to provide you access to coaching and mentoring.

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management