Responsibilities:

• Provide membership services for Resorts World Sentosa's loyalty programme members including attending to general enquiries, creating new members accounts, keeping members updated of membership benefits and privileges.
• Work in partnership with the planning and sales team to promote membership programmes and benefits, as well as campaigns, promotions and events to attract and retain members.
• Serve as a one stop in-house host to identify and engage high value customers to develop key account relations and provide personalized services including restaurant and transport reservations and organizing leisure activities.
• Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members' only promotions and events, to encourage repeat visitations to Resorts World Sentosa.
• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards.

Requirements:

• Degree or Diploma in business, marketing or hospitality.
• Good communication skills. Preferably with relevant business development, sales, customer service or loyalty programme marketing from the hospitality or service industry.
• Proficiency in English and Mandarin, and ability to converse in third language, or dialects is an added advantage
• Proficient in Microsoft Office applications such as Windows, Excel, Word and Power Point.

Manager, Freight ( Operations)

The Freight Manager plays a pivotal role as an integral member of the DFS Supply Chain, contributing significantly to the seamless and efficient flow of goods within the organization. DFS Supply Chain oversees a supply chain network across multiple global regions, including the Asia-Pacific (APAC), Europe, the Middle East & Africa (EMEA), North America (NAM), and Oceania.

As the Freight Manager, you will oversee and optimise DFS’s global freight operations. You will play a critical role in ensuring the efficient, secure and cost-effective transportation of merchandize, point-of-sales material, visual merchandising and project materials globally wherever DFS is present. You will manage a freight professional team and collaborate with various stakeholders to meet organizational objectives. This position reports directly to the director of Freight & Logistics, and the successful candidate will have a proven track record of success in freight operations management, especially in commercial and/or retail freight.

Freight Operations

• In Partnership with DFS’s partner 4PL to ensure seamless, timely and optimized freight movements
• Acts as subject matter expert (SME) to handle, guide and / or answer logistics related questions from both internal and external parties
• Maintains strong relationships with the incumbent Freight Forwarders (LSPs)
• Executes regular reviews with LSPs on service quality.
• Creating & maintaining a centralized knowledge database in the forms of SOP or SWI
• Maintains daily overview of exception reports and follow up on shipment/issue updates with individual Freight Coordinators
• Keeps LSPs and 4PL informed of shipment exceptions or any special shipment handling requirements
• Collaborates daily within DFS Logistics community, as well as with various stakeholders on operational matters, such as Warehouse, Shipping & Planning Teams
• Oversees DFS open claims with LSPs and 4PL; Ensure claims are addressed in a timely fashion by LSPs or 4PL (whichever is applicable)
• Partners with 4PL to maintain and deliver reports necessary to protect the robustness of the supply chain, such as: Claim Report, ISF Report, Freight timeliness, Any other applicable reports where necessary
• Undertakes any other tasks or projects as may reasonably be expected within the role of Freight Manager

Controls

• Maintains a Business Continuity Plan
• Maintains appropriate levels of confidentiality
• Review and improve processes with 4PL
• Support Business Development Initiatives & New Store Openings
• Support Global Supply Chain initiatives (Automation, Reverse Logistics, etc)

Develop and lead the Freight team

• Recruit, build and develop a high performing & effective Freight operations
• Provide development opportunities and guidance where necessary
• Conduct annual appraisal meetings, set individual/collective objectives, providing coaching & feedbacks
• Provide day-to-day direction concerning work assignments, overtime requirements and priorities.

Key Requirements

• Bachelor's Degree in Logistics or Supply Chain Management preferred
• Bachelor's Degree in a relevant academic area such as Engineering, Accounting, etc. may be substituted
• 3 to 5 years of experience in Freight operations with at least 1 year in a managerial position. Preferably with Freight Forwarding companies experienced with commercial freight
• Fluency in English
• In-depth knowledge of transportation procurement, industry regulations, and market dynamics.
• Proficient in MS computer applications (Excel, Word, Powerpoint) is a must

• Requirements: can speak Vietnamese
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

What you will do:

• Lead Johnson Controls engagement with strategic customers in Asia Pacific region in the real estate, construction, and services sector, securing profitable orders growth, while driving the overall global account strategy and customer leadership engagement
• Drive Johnson Controls direction of growth strategy and key initiatives by leveraging existing relations and domain of knowledge in the built environment.

How you will do it:

• Develop a comprehensive account strategy covering key aspects of customer’s growth plan, Johnson Controls’ response with key initiatives, and overall engagement plan to drive growth.
• Own and deliver the quarterly sales targets covering orders and margin, across all lines of businesses within Johnson Controls.
• Position early during design stage by taking a solutions approach, to ensure customer needs are translated into a strong value proposition.
• Drive proposal competitiveness with engineering and country sales teams, injecting customer and market insights to ensure high win-rate.
• Build relations with key stakeholders at customer’s organization to position Johnson Controls as a preferred partner.
• Develop and execute strategic initiatives around sustainability, net-zero as a service, digitalization, and solution development to take a holistic approach of engaging broader challenges in the marketplace, in a both sell-to- and sell-with motion to maximize customers’ strengths.
• Forge Master Service Agreements to drive technical and commercial standardization, across all businesses and countries.
• Partner with post-sales teams in project execution, program management and services to ensure customers get right support with highest NPS.
• Build and maintain account plan with monthly reporting at leadership level; constantly align with regional and global stakeholders.

What we look for:

• Minimum 8 years in front line sales, account management, proposals, engineering, and business development roles
• Minimum 5 years of experience working real estate industry with specific domain knowledge in building automation, fire and security or HVAC.
• Electrical contracting or technology background will be viewed favorably.
• Solutions selling mindset with a pragmatic approach of driving deal closure.
• Excellent English oral, written and presentation skills with ability to present to senior level executives as well represent the company at public or industry events.
• Ability to comprehend and make significant contributions to development of business plans, including marketing strategies.
• Entrepreneurial attitude, leadership abilities and abilities to be a team player at all levels
• Culturally sensitive
• Strong business and analytic skills
• Demonstrate the ability to work effectively within and across direct management lines (in a matrix environment)
• Customer focus oriented
• Excellent interpersonal skills and ability to communicate with all levels within the organization as well as with business partners.
• Ability to make decisions individually and/or as part of a team.
• High levels of integrity, honesty, and professionalism

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Certifications in Project Management are advantageous.
• At least 5 years of working experience in Project Managing Web-Related projects
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Your responsibilities would include:

· Manage a portfolio of accounts, ensuring high level of client satisfaction

· Develop new business proposals and be involved in pitching and growing clientele

· Actively seek out networking and new business opportunities

· Plan and execute communications strategies - PR, social media marketing, owned and earned content

· Cultivate strong relationships with, and build a network of key media, spokespeople and influencers

· Act as point of contact for client on day-to-day activation e.g. reviewing, securing approvals and monitoring work progress

· Develop and sustain a deep understanding of the client's business, industry, and trends

· Manage and mentor junior team members

· Maintain timelines and ensure delivery of key milestones including presentations, approvals, and production

· Planning, editing, and writing content for a variety of external and internal communications channels

· Immersing yourself in all things media – from the latest movers to monitoring the daily news agenda, and more.

We want YOU if you are:

· Strong PR/ integrated communications background

· Have 4-6 years of experience in the PR agency space

· Proven track record of effective management of several accounts

· Excellent attention to detail, with a process driven approach

· Strong media relations

· Strong organisation and time management skills, with the ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines

· Solid written and verbal communication skills

· Proven track record of new business

· Able to effectively manage a team

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Summary:

We are seeking a highly motivated and dynamic individual to join our team as an Assistant Manager. The successful candidate will play a crucial role in supporting the day-to-day operations and management of within the organization. This position requires a proactive and detail-oriented professional who can contribute to the overall success of the team.

Responsibilities:

1. Operational Support:Assist in overseeing and managing daily operations, ensuring efficiency and adherence to company standards.
Collaborate with team members to achieve operational goals and maintain a high level of customer satisfaction.

2. Team Leadership:Provide guidance and support to team members, fostering a positive and productive work environment.
Assist in training and development initiatives to enhance the skills and performance of the team.

3. Communication:Communicate effectively with team members, superiors, and other departments to ensure a smooth flow of information.
Report on team progress, challenges, and achievements to higher management.

4. Customer Service:Address customer inquiries and concerns, ensuring a high level of service delivery.
Work collaboratively with the team to identify and implement improvements in customer service processes.

5. Administrative Tasks:Assist in managing schedules, coordinating meetings, and handling administrative tasks as needed.
Contribute to the development and implementation of policies and procedures.

6. Problem Solving:Proactively identify challenges and develop solutions to address them in a timely manner.
Collaborate with the team to troubleshoot and resolve issues effectively.

7. Flexibility:Demonstrate flexibility in working hours, including availability to work on public holidays as required by the business needs.

· Strong leadership and interpersonal skills.

· Excellent communication and organizational abilities.

· This position requires flexibility in working hours, including availability to work on public holidays as needed to meet business demands.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Responsibilities:

• Strategically plan and oversee logistics, warehousing, transportation, and customer services to optimize efficiency and satisfaction.
• Negotiate with suppliers, manufacturers, retailers, and consumers to ensure seamless logistics operations.
• Monitor inventory levels, delivery timings, and transportation costs, implementing strategies to enhance efficiency and reduce expenses.
• Address operational issues and customer complaints promptly to maintain service quality.
• Lead the logistics team with a focus on supervision, coaching, and professional development.
• Achieve operational goals in cost reduction, productivity, accuracy, and timeliness, and continuously seek improvement opportunities.
• Analyze performance metrics to make data-driven decisions for logistics optimization.
• Ensure compliance with legal, regulatory, and HSE standards, maintaining a safe and efficient work environment.

Requirements:

• Minimum GCE 'N' Level or equivalent, with a preference for candidates holding additional logistics or supply chain certifications.
• At least 2 years of experience in a logistics management role, preferably within the F&B industry.
• Proficiency in SAP and other relevant warehouse management systems, coupled with strong data analysis skills.
• Demonstrated leadership ability, excellent communication skills, and a hands-on approach to operational challenges.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

BAR MANAGER

- Deliver a consistent high quality of service to guests through a sound working knowledge of the all beverages and bartending skills; and professional pride in delivering exceptional guest experiences.

- Interact extensively with guests on the shop floor, building guest loyalty, recognition and a reputation as the preferred destination for its selection of beverages, impeccable service and memorable guest experiences.

- Create an environment that is enabling and empowering for the entire team, through a well-defined broad framework of operational guidelines supported by sound product knowledge, clear understanding of roles and interdependencies with other functions required in making the Bar operations a success.

- Encourage, organize, monitor and impart on-the-job, behavioural and experiential training to all members of the team, with clear objectives and method of quantifiable evaluation.

- Be well-informed on current trends, styles and developments in the Wine and Beverage industry, proactively recommending new offerings in alignment with the bar concept.

- Determine and document comprehensive service standards / guidelines including cocktail recipes, and ingredients, provide and supervise prompt, efficient, courteous service to all guests per the established service standards / guidelines.

- Oversee and assist in the day-to-day Bar operations; including conducting team briefings, and assisting in bar opening and closing.

- Prepare the annual Operational Budget and Marketing Plan, prepare monthly forecasts of day to day operations and planned events and activities for the period, and monitor all expense heads to ensure profitability levels are achieved without compromising the quality of the guest experience.

- Coordinate and execute sales and marketing activities for the Bar; monitor and enhance online and social media presence.

- Maintain the bar front and back of house; ensure appropriate handling of all equipment and supplies within the Bar; resolve any defects in equipment, furniture and fixtures ensuring they remain fresh, functional and inviting.

- Maintain security procedures for management of keys, stock control and staff security; manage beverage stocks.

- A Degree/Diploma in Beverage or Wine Management with four to five years’ experience of working in and/or successfully managing an independent or standalone outlet.

- Proficient in all aspects of Food & Beverage operations for an upscale bar operations.

- A keen financial understanding of the Bar Business and co-relation to Finance and Sales & Marketing.

- A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, vendors and employees.

- Sound understanding / experience in preparing and analysing various financial and other related reports to plan and monitor financial objectives of the operation.

- An experienced skills trainer who is able to impart, prepare and modify course materials to meet present requirements.

- Excellent written & oral communication skills with high levels of comfort using social media networking and other similar applications.

- Strong working knowledge of food and wines.

BARTENDER

- Deliver a consistent high quality of service to guests through a sound working knowledge of all beverages and bartending skills; and professional pride in delivering exceptional guest experiences.

- Make knowledgeable recommendations to guests from the beverage and wine selection.

- Possess a sound memory for names, faces and guests preferences, enabling an enhanced experience for repeat guests.

- Have comprehensive knowledge and understanding of wines, beers, spirits and cocktails with the appropriate service specifications and procedures.

- Set up the bar with required equipment, accessories and supplies prior to the commencement of service for smooth operations.

- Operate the bar with sound work practices and experience while engaging guests seated at the counter as well as servicing guests seated at alternative casual seating; while being able to remember and repeat orders and keeping the areas clean and presentable at all times.

- Recommend changes in bar inventory to the Food & Beverage Manger based on guest feedback and current trends.

- Follow without exception all procedures for cash, stock control, lost property and pilferage.

- Remain well-informed on current trends, styles and developments in the Wine and Beverage industry, proactively recommending new offerings in alignment with the Bar concept.

- Maintain designated areas and equipment in clean orderly condition at all times, reporting any malfunctions / breakages / repairs to the Bar Manager.

- Diploma/Degree holder with three-five years’ experience of successfully working as a Bartender in an independent or standalone outlet.

- Proficient in all aspects of Wine and Beverage Service operations for an upscale bar operation.

- A keen sense of observation / eye for detail with a good memory for names, faces and preferences.

- A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, colleagues and co-workers.

- Strong hands on practical working and theoretical knowledge of wines, beers, spirits and cocktails with a desire to learn more.

Job Description & Requirements

Responsibilities:

· Good management and sales skills

· Perform sales consultations

· Provide professional recommendations on products and treatments based on customers' needs

· Handle customers’ requests and enquiries

· To manage and motivate beauticians

· Ensure good customer experience and service standard

· To assist in making cold-calls to customers

· Ad-hoc responsibilities assigned by management

Requirements

· Strong in sales with new customers

· Good sales closing rates and proven sales records

· To meet personal sales target as well as outlet sales target

· Good interpersonal skills and communication skills

· Must have relevant sales experience in beauty wellness industries

· Responsible and positive attitude

· Able to communicate well with English and Chinese speaking customers

· Able to work on weekends and retail hours

· Professional certificates e.g. CIBTAC / CIDESCO an added advantage.

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• This role might need to interact with China customer

Purchasing Manager Job Responsibilities:

• Develop, lead and execute global procurement policies, best practices, planning and strategies associated with bidding, negotiation and supplier development to enhance the yield of projects.
• Accountability for sourcing, negotiate and manage purchasing contracts / cycle for competitive purchase pricing, favorable payment terms & conditions, quality of goods & services and delivery terms, to improve budgeted cost and meeting projects milestones.
• Strategic sourcing activities to find and develop new suppliers to drive cost reduction and improve the cost of projects / ownership.
• Establish and develop strong & positive working relationships with strategic partners, vendors, sub-contractor and global suppliers and affiliated companies to ensure smooth operation and optimal support.
• Manage purchasing cycle including purchase requests, evaluate, analyse the quotes received, performed clarifications, negotiate over commercial terms, conditions & delivery time, making recommendation based on the best value for money, issuance of PO, Letter of Acceptance / Agreement to suppliers / vendors and follow up, expediting until goods & services are received and accepted in good condition or meeting the required specifications.
• Ensure material purchased is in accordance to specifications including quality and delivery timeline, match PO with DO & invoice.
• Administer pre-qualification form for new suppliers/vendors and capability to develop new suppliers from low cost countries/regions for cost-cut improvement opportunities for sustainable advantages
• Identify purchasing risks and concerns, upkeep the approved vendor list, administer intercompany sales /transfer pricing and assist in distributorship & logistics services
• Coordinate with project personnel on project procurement activities, ensuring budget are well-controlled while meeting delivery lead-time requirements.
• Develop and maintain accurate and complete database / procurement documentation records that can be used to monitor status and of all orders along with cost history (from system), actual vs budgeted cost, to support costing activities in the tender stage and follow through in the execution phase & enquiries.
• Prepares and update monthly reports on purchasing activities.

Purchasing Manager Qualifications/Skills:

• Excellent organizational skills.
• Effective communication skills.
• Negotiation skills.
• Research and analytical skills.
• Interpersonal skills.
• Attention to detail.

Requirements:

• Degree in Engineering / Business Administration / Supply Chain
• Minimum 7 years (PM) and 5 years (APM) working experience in leading the procurement team. Preferably with experience in marine industries
• Must be resourceful and possess excellent negotiation, analytical and communication skills
• Strong leadership skills, problem-solving skills and committed personality
• Fast learner who is meticulous and organized with strong follow up skills
• Effective and good team player and able to learn and adapt to a fast-paced environment with growth mindset

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

Training Development Manager Responsibilities:

Create and execute learning strategies and programs

Evaluate individual and organizational development needs

Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)

Design and deliver e-learning courses, workshops and other trainings

Assess the success of development plans and help employees make the most of learning opportunities

Help managers develop their team members through career pathing

Track budgets and negotiate contracts

Hire and oversee training and L&D Specialists

Requirements and skills

Proven experience as an L&D Manager, Training Manager or similar

Current knowledge of effective learning and development methods

Familiarity with e-learning platforms and practices

Experience in project management and budgeting

Proficient in MS Office and Learning Management Systems (LMS)

Excellent communication and negotiation skills; sharp business acumen

Ability to build rapport with employees and vendors

BSc/BA in Business, Psychology or a related field

Professional certification (e.g. CPLP) is a plus

Are you a dynamic, results-driven individual with a passion for interior design and a knack for sales? We are seeking a Sales Manager to join our team. As a Sales Manager, you will play a pivotal role in driving our sales efforts, fostering client relationships, and contributing to our company's growth and success.

Key Responsibilities:

• Sales Strategy: Develop and execute effective sales strategies to achieve revenue and growth targets for our interior products and services.
• Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and team sales goals. Provide guidance, coaching, and training as needed.
• Client Relationships: Build and maintain strong relationships with clients, architects, designers, and contractors to understand their needs and provide tailored solutions.
• Sales Pipeline Management: Monitor and manage the sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient conversion of leads into sales.
• Product Knowledge: Stay up-to-date with our product offerings, market trends, and competitors to effectively communicate the value of our products to clients.
• Customer Satisfaction: Ensure exceptional customer satisfaction by addressing inquiries, concerns, and feedback promptly and professionally.
• Market Research: Conduct market research to identify potential opportunities, target markets, and emerging trends in the interior design industry.
• Reporting: Generate sales reports, analyze data, and present findings to senior management to make informed business decisions.

Qualifications:

• Proven track record of success in sales, with at least 1 year of experience in a leadership role.
• Strong understanding of the interior design industry and products.
• Exceptional interpersonal and communication skills.
• Excellent negotiation and closing abilities.
• Proficiency in CRM software and sales analytics tools.
• Leadership and team-building skills.
• Ability to work independently and collaboratively.
• Willingness to travel as needed.

If you are a strategic thinker, a motivator, and a sales enthusiast with a passion for interior design, we invite you to join our team and help us transform spaces into beautiful, functional, and inspiring environments.

• Develop and grow new accounts
• Monitoring and arranging shipments for customers and handling their feedbacks
• Build and maintain good business relationship with customers
• Prepare quotations & follow-up on enquiries
• Submit monthly sales report
• Tele-marketing and co calling prospects
• No experience candidates are welcome
• Detailed oriented and good follow up
• Self-motivated and able to work independently
• Team player with initiative and good human relations skills
• Able to start work within short notice an advantage

The Legal Manager will be based in Singapore and responsible for providing legal support for a variety of issues in customer contract negotiations, researching and enabling the launch of new products and services as well as regulatory and trade compliance support. The incumbent will be reporting to the Legal Director, Asia Pacific. He/she is expected to take on a broad and interesting range of legal matters and thus, a strong foundation in either a local or international law firm will be looked upon favorably.

Roles & Responsibilities:

• Reviewing and providing legal support for customer contracts throughout the Asia Pacific region
• Resolving disputes arising from customer contracts
• Advising on international trade and regulatory compliance matters
• Conducting legal research to enable the launch of new products and services
• Drafting and review legal commercial contracts and document
• Supervising outside law firms used by UPS
• Supervising junior Legal Department staff

Job Requirements:

• Possess a recognized Law Degree i.e. LLM or JD
• Minimum 4 years of relevant legal experience in law firm and/or in corporate legal department
• Candidates who possess relevant experience without Asia Pacific exposure will be considered as well.
• Possess advanced drafting skills in corporate and/or litigation matters.
• Ability to manage projects independently within minimal supervision in matrix company organization.
• Possess good planning, organizational and time management skills.
• Excellent communication and interpersonal skills and able to interact with different levels of people.
• Matured personality with strong professionalism and long-term view towards career development
• Fluent in English and preferably one other Asian language i.e. Mandarin, Japanese, Korean or etc.
• Business traveling opportunities will be available.

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

The Finance Manager reports to the Chief Financial Officer and is responsible for all consolidation, accounting, reporting and finance functions of the organisation including overseas subsidiaries and portfolios

Job Description

• To provide timely reporting of the organisation and Business Units’ result including financial analysis and financial information for management to monitor performance and formulate business decision.

• To manage all aspects of financial matters including accounting, financial control, financial reporting, variance analysis.

• To ensure all transactional activities are carried out in accordance

• To ensure proper internal controls are in placed to safeguard the interest of the company and compliances to corporate policies.

• To support portfolio companies on financial matters.

• To provide advice to the local team on all accounting-related matters.

Qualification

• Degree majoring in Finance / Accountancy or its equivalent

• Possess Certified Public Accountant or Chartered Accountant

• At least 5 years of relevant experience

• Possess knowledge and working experience in Oracle Fusion and FCCS

• Proficient in Microsoft office especially excel

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Description

1-1. Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

1-3. Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

1-4. Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

3. Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations environment.

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Good spoken and written communication skills to coordinate with customers or / and appointed vendors

- Prior experience in handling spare parts or healthcare products are at advantage

JOB RESPONSIBILITIES

• Advise and support other department heads on people management matters
• Administer the preparation of job descriptions, ensuring that they are up-to-date and follow the established format
• initiate and administer the annual performance management exercise and follow up to have the performance ratings finalised
• Review and recommend compensation structure and practices and salary ranges
• Initiate and manage the annual salary increment, performance bonus and promotion exercises
• Recommend or develop HR policies, procedures and practices and document them in HR manuals.
• Ensure delivery of HR services, adhere to organization HR processes and policies and compliance with local laws and regulations.
• Deal with or advise other department heads to manage employee grievances and disciplinary matters
• Lead, mentor and guide the HR/Admin Team, ensuring that they perform competently and grow personally and professionally.
• To perform any other ad-hoc work duties as and when required by Management

Requirements:

• Minimum Bachelor's degree in relevant business or HR discipline
• Team player actively contributing to positive team spirit, possess a strong desire to create and maintain a unique office culture
• Experience in working on/managing complex projects, commit to work in face pace environment
• At least 5 years of generalist experience in a HR function with exposure to talent

Job Requirements:

• Degree in Information Technology or equivalent
• Minimum 10-12 years of experience in IT with at least 4-6 years of IT Project management
• At least 3-4 large-scale project implementation as an IT Project Manager
• Experience in handling multicultural IT environment supporting software development
• Ability to manage users, vendors and stakeholders
• Excellent verbal and written communication skills.