Job Responsibilities

• Conduct Service Excellence (SE) content research and develop learning materials (e.g., toolkits, guides, case studies).
• Design, develop and deliver SE training programs and activities.
• Conduct departmental learning needs analysis to identify gaps and areas for improvement.
• Provide SE consultancy to internal branches.
• Plan and schedule TMs for value-added external courses to enhance the department’s level of competency in the service aspect.
• Carry out quality control measures via systematic checks, inspections, periodic reviews and audits to validate the transfer of SE skills back to the workplace.
• Plan and prepare activity and progress reports, e.g., ad-hoc training evaluation report from learners feedback, monthly training progress report, yearly training report etc.
• Assist manager in digital transformation initiatives, e.g., explore interactive digital tools for training effectiveness/enhance learners experience, going paperless etc.
• Support the development, administration and coordination of overall training efforts for Marina Bay Sands and Security Service Department.
• Liaise with vendor on implementation of SE training program at Marina Bay Sands.
• Perform all other tasks as directed by Vice President, Security Service Department.

Job Requirements

• A recognized university degree/diploma in Training, Human Resource (Training & Development) or Tourism related discipline.
• Possesses Advanced Certificate in Learning and Performance (ACLP) or equivalent.
• At least 2 years of Training and Development experience.
• Proficient in curriculum development, training delivery and evaluation techniques.
• Experience in designing, developing, and delivering train-the-trainer programs.
• Track record of communicating and working effectively with mid to senior level management.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Description:

Responsibilities:

• To assist in monitoring and assessing compliance program
• To conduct screening of customers and KYC reviews for new and existing accounts
• To check transactions for Operations Department using in house built solutions.
• To complies with all Compliance AML CFT policies and procedures
• To prepare and file monthly reports to MAS.
• To review/monitor the monthly activities report
• To perform other ad-hoc duties and projects as assigned by the management

Skills and Qualifications:

• Diploma / bachelor’s degree of any discipline.
• Excellent interpersonal and communication skills, with ability to effectively liaise with internal and external stakeholders.
• Strong analytical skills and attention to detail, with the ability to identify compliance risks and implement effective mitigation strategies.
• Strong accountability, integrity, and initiative
• Possess high learning agility and ability to work independently
• Good working attitude
• Resilience and positive attitude with ability to navigate ambiguity, anticipate potential problems, determine, and drive positive outcomes

Responsibilities

• Responsible for managing the strategic wealth management alliance with external organization.

• Ensure compliance with legal and regulatory requirements related to the alliance.

• Facilitate communication and collaboration between internal teams and external organization to execute joint initiatives

• Assist RMs in all aspects of client service and administrative support.

• Provide leverage to senior bankers to help grow AUM and Revenue

• Respond to all client queries and capable of resolving most issues and requests.

• Take and execute client orders, including but not limited to money market, securities and FX transactions.

• Monitor daily cash management activities.

• Prepare and handle of account opening documents and compliance with AML requirements.

• Prepare credit excess reports.

• Ensure client's records / accounts / investments / market information are current and information updates are timely maintained with relevant accompanying correspondences and meeting reports.

• Ensure necessary follow-up actions are promptly taken on various operational matters e.g. deficiency and outstanding documentation.

• Prepare relevant files and account reports for portfolio manager / banker prior to meeting with clients.

• Participate and contribute at PBA meetings to enhance sharing and feedback among teams.

• Provide back-up for other team members when required.

• Ensure fit-and-proper requirements are met (e.g. CPD requirements, complete mandatory training etc.) as stipulated by the regulators.

• Liaise with head office for any administrative issues.

Profile

• University degree or equivalent, preferably in Accountancy or Finance.

• Relevant work experience in client servicing roles within Private Banking business.

• Fluent in both English and Thai to collaborate with Thai stakeholders based in external organisations.

• Strong understanding of financial products and services.

• Good knowledge of Avaloq is a plus.

• Excellent interpersonal, communication and client interfacing skills.

• Experience with managing internal and external clients with demonstrated leadership skills

• Familiar with AML and compliance requirements within the Private Banking space.

• CACS Papers 1 and 2 (pre-requisites), CMFAS M1B or M3, and M5 would be advantageous.

The candidate should be resourceful, motivated, and personally accountable in delivering high levels of performance in their role. The ability to manage challenges in a VUCA (Volatile, Uncertain, Complex, Ambiguous) environment would be advantageous. The individual should be approachable and willing to share and exchange ideas with colleagues whilst demonstrating the ability to work in a team.

Customer Service Officer (Contract role, yearly renew)

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

* Execute all Mutual Fund orders for Singapore and Hong Kong booking centres in a timely fashion
* Follow-up on all pending orders with counterparties until NAV is confirmed and received
* Inform RM/MA of NAV confirmed and transmit confirmed orders to Settlement team for booking of transactions
* Monitor any abnormal fund subscription/redemption e.g. orders with unusual large valuation
* Attend to queries from RM/MA in regards to operational aspects of mutual funds
* Participate in UAT and ad hoc projects to enhance, streamline and improve workflow and processes

What you bring:

The ideal candidate for the Fund Execution Analyst role is a fast learner who can quickly adapt to new situations. She should be efficient and meticulous with strong interpersonal communication skills. Being a good team player who can work well within diverse teams is essential. A Bachelor's Degree or equivalent education level is required along with at least one year of experience in a related field.

* Fast learner with the ability to quickly adapt to new situations
* Efficient worker with meticulous attention to detail
* Strong interpersonal communication skills
* Good team player who can work well within diverse teams
* Bachelor Degree or equivalent education level
* At least one year of experience in related field

What sets this company apart:

Our client is a leading European Union bank that offers a wide range of financial services for corporate, institutional and private investors. They passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued.

What's next:
Ready to take your career to the next level? Apply now!
Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities

• To carry out security duties at the Hotel, Staff Entrance and to patrol Hotel premises.
• To create security and fire safety awareness among staff and guests.

Requirements

• Possess qualified certificate in WSQ Security and SIRD License
• Customer-oriented
• Able to multi-task
• Able to work in a fast pace environment
• Possess additional Lifeguard / CPR certificate is preferred

The Laboratory of Genome Function, led by Dr. Tim Stuart (https://stuartlab.org) at the Genome Institute of Singapore is seeking a senior research officer interested in single-cell epigenomics. The successful candidate will lead the testing and development of new genomic assays, apply single-cell assays to clinical tissue samples, and oversee the day-to-day operation of the lab.

Requirements:

• Bachelor's or Master's degree in molecular biology, genetics, biochemistry, or a related field
• Experience with high-throughput sequencing, molecular cloning, microscopy, single-cell genomics, and cell culture techniques
• Ability to work independently to execute and troubleshoot experiments
• Excellent organization and communication skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified

*Candidates to be comfortable with office moving to Kim Chuan area in 2024.

Responsibilities

• Book vessels in and out of Singapore port, and arrange for pilot and tug boat services.
• Provide information on crew to the immigration authority.
• Advise Customs of vessels’ arrivals and departures, and reporting of cargoes onboard vessels.
• Ensure that the ship’s documentation complies with international and local regulations prior to Customs inspection.
• Prepare and submit declaration of Pre-Arrival Notification of Security.
• Arrange and coordinate the travel and transport of personnel.
• Arrange and coordinate the supply/deliveries of ship spares, stores, contractor services, certificates and documents, provisions, fresh water, waste removal and distribution of crew salary.
• Coordinate the bunkering of vessels.
• Arrange and coordinate other port operations and services.
• Attend to projects and tasks as assigned.

Job Requirements:

• Minimum two (2) years of ship/port agency experience, including experience with ocean-going tankers
• Familiarity with:

1. Singapore Customs import/export procedures for goods, including submission of manifest reconciliation statements;
2. Marinet E-Services, including port clearance, declarations, applications, approvals, permits, licenses and certifications;
3. PSA Portnet Services, including pilotage and towage bookings; and
4. ICA Crew System.

• Able to communicate (spoken and written) effectively in English; the ability to communicate in Bahasa would be a distinct advantage.
• Must be highly organised, meticulous, and a team player.

• Engaging in communication with customer accounts on a range of subjects, such as product updates, alterations to the product portfolio, and educational programs.
• Collaborate with surgeons and healthcare professionals as part of the sales representative role, fostering relationships, and addressing their needs in promoting and selling our products and services.

Requirements:

• Diploma and above.
• At least 2 years of experience in medical sales.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Details:

• Contract: 4.5 months (maternity cover)
• Location: Macpherson MRT
• Salary: up to $2,100

Job Descriptions:

• Assist in the preparation and submission of insurance claims into the insurance portal before deadline
• Verify the accuracy and completeness of claims forms and documents (if any)
• Ensure all necessary information is included in the claim processing
• Track the claims status and follow up on outstanding disputes claims with the respective clinics or insurance providers
• Reconcile the insurance claims to invoices in the system

Requirements:

• Min. Nitec in finance/accounting/business
• Preferably with admin/finance experience

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Description:

• Set up corporate tech. strategy (including tech. roadmap), Securing, building & protecting IP (including FTO). The CTO will have responsibility for: originating and developing technology strategy, originating and planning the Company's R&D budget, return on investment from R&D, technology development, managing patents and IP protection, administering and negotiating all technology related agreements including licensing agreements, and the Demo Plant budget and utilization in accordance with the Demo Plant Use Agreement.
• Further develop the long-term Nexlene Technology path forward: process, catalyst, products and applications, in order to: Maintain and/or improve net premiums through the introduction of new grades and applications; to improve efficiency, lower production costs and carbon foot print; Identify, develop business cases for, and prioritize R&D projects, Oversee projects to improve operational efficiency and reduce carbon foot print.
• Communicating technological efforts with partners (SKGC and SABIC) and Managing the external technology environment (universities and other research organizations)
• The CTO will be responsible to: Further scale up of the Nexlene Technology for successful plants startup and operation
• Approve R&D manpower and recruiting. Setting R&D Department KPI/objective and approve R&D staff objective and project priority.
• Oversee and Approve all R&D activities and operations with KNC

Job Requirements:

• Post Graduate degree in chemistry, engineering or related science
• Minimum 15 years of research experience on polymer product, process or catalyst.
• Management experience for 10 or more years

Interested applicants, please email your resume to Alicia Fong Yee (R1104594)

Email: [email protected]

CEI Reg No: R1104594

EA Licence No: 99C4599

Job Summary:

The Chief Executive Officer (CEO) is responsible for providing strategic, financial, and operational leadership for the company and will closely coordinate and work with the Board of Directors and senior leadership team. The CEO will establish short and long-term goals, plans, and policies, ensuring the company achieves its financial and operational objectives while maintaining high standards of corporate governance and ethics.

Key Responsibilities:

• Strategic Leadership:

1. Develop and implement the company’s vision and overall direction.
2. Formulate and execute strategic plans to advance the company’s mission and objectives.
3. Oversee company operations to ensure efficiency, quality, service, and cost-effective management of resources.

• Financial Management:

1. Develop annual budgets and ensure the company meets its financial goals.
2. Ensure the company remains financially viable, making necessary financial decisions to enhance profitability.
3. Identify and manage financial risks and opportunities for the company.

• Operational Oversight:

1. Lead and manage the company’s senior executives to ensure alignment with the company’s goals.
2. Monitor company performance and implement improvements.
3. Ensure compliance with legal and regulatory requirements.

• Board Relations:

1. Report to the Board of Directors on a regular basis, providing timely and accurate information regarding the company’s performance.
2. Work closely with the Board to develop policies and strategic plans.
3. Serve as a liaison between the Board and the company’s management.

• Human Resources:

1. Foster a corporate culture that promotes ethical practices, encourages individual integrity, and maintains a positive and productive work environment.
2. Oversee the talent acquisition process to ensure the company has the necessary skills and expertise.
3. Ensure employee performance is managed and measured effectively.

• Public Relations:

1. Represent the company at public events, meetings, and with other organizations.
2. Build and maintain strong relationships with key stakeholders, including clients, partners, and investors.
3. Act as the company’s spokesperson in various public engagements and with the media.

Job Requirements:

• Education:

1. A Bachelor’s degree in Business Administration, Management, or a related field is required.
2. An MBA or other advanced degree is highly desirable.

• Experience:

1. Minimum of 10-15 years of progressive experience in senior management roles.
2. Proven track record of successfully leading a company or a large division.
3. Experience in Moulding/Tooling is highly preferred.

• Skills:

1. Strong leadership and organizational skills.
2. Excellent strategic planning and execution capabilities.
3. In-depth knowledge of corporate governance and general management best practices.
4. Outstanding communication and interpersonal abilities.
5. Strong financial acumen and the ability to manage complex budgets.
6. Ability to inspire and motivate employees at all levels.

Job Details:

• Salary: S$3,000
• Work duration: till end Dec 2024 (Renewable depending on performance and project)
• Working hours: Monday – Friday, Office working hours (Up to 44 hours per week)
• Work location: Clarke Quay / Novena MRT (work in office)

Job Description:

1. Outbound call activity
2. Field visits out to company addresses

Data submission:

1. Perform daily updates of call outcomes using Excel files assigned to them
2. Submit the survey data collection details into system and submit the completed survey
3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations
2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
3. Update accurately the daily operations reports so that performance can be accountable
4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders
5. Adhere to key in case notes in house system provided for each case with each call outcome / updates on assigned cases

Requirements:

• Minimum Higher Nitec and above in any discipline
• Must be competent in MS Excel and have prior experience in handling CRM system.
• Advantageous if prior experience in V-look up, Pivot table, Excel filter functions

Personal skills:

• Calm, systematic, and have an eye for data detail
• Accurate in data input / uploads with minimum supervision required
• Able to work in fast-paced environment and ask for clarity to supervisor whenever in doubt
• Team player, with ability to work independently
• Possess good initiative, with desire for continuous learning

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

KEY RESPONSIBILITIES:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

REQUIREMENTS:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

• Facility and equipment management
• Handle new employees laptop setup, purchase of stationery
• Attend to visitors and deliverymen
• Ensure bills are paid
• Renew insurance (Example: doctor's medical malpractice, risk insurance), lease and licenses
• Assist in new clinic set-up and/or winding down of old clinics
• Other duties assigned by the reporting supervisor as required

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all works including all civil and architectural works, plumbing, sanitary, drainage, irrigation and sewer system, commuters facilities, road works, trial trenches and utilities diversion etc.
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems systems and gantry crane and submit evaluation report endorsed by a PE
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works associated to micro-tunneling and mining, Flyover works, sewer diversion (including shaft construction and pipe-jacking operations.

Requirements:

• Diploma or Degree in Civil and Structural Engineering
• At least 4 years’ of experience, of which 3 years experience in either geotechnical works or airport construction.
• Possess a valid RTO cert by IES Singapore

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

• To perform all roles and responsibilities required of site supervisors under the Building Control Act.
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions.
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check trial panel & mockup done on site and off site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary.
• To ensure CAG emergency preparedness protocols are adhered to by the contractors during trial runs or actual emergencies.
• To prepare defect lists, monitor progress of rectification works and ensure all defects are satisfactorily rectified.
• To attend site, progress, variation and coordination meetings and to keep proper minutes of these meetings. To follow up and report to QP(S), QP(D) and CAG within two (2) days for site issues raised during the meetings.
• To help resolve contractors’ queries and coordinate the works with other contractors.
• To inspect and assist with handing / taking over of completed works.
• To facilitate the timely taking over of site parcels to be handed over by other contractors and highlight any issues that will delay the progress of the works.
• To ensure that proper and updated records of all works, including records of variation works, tests, inspections, work progress, materials and equipment/machinery on site, labour safety, provisional quantities, dayworks, etc, are kept.
• To take and carry out instructions from and represent the QP(S), QP(D) and CAG on site.
• To ensure that the contractors maintain safety, cleanliness and tidiness of the site at all times.
• To be conversant with all procedures in the Changi Aerodrome Manual, “Airside works Procedures Manual”, Airport Operational and Safety (AOS) requirements”, and Workplace Safety & Health Manual. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.
• To adhere to the shift duty roster assigned by the Consultant or Resident Engineer.
• To carry out any other duties including administrative tasks as directed by the Superintending Officer / Consultant / QP (S) / QP (D).

Requirements:

• The RTO-building shall have minimum five (5) years of relevant experience as a RTO, of which at least three (3) years shall be in supervision of works similar in bored piling, and temporary works such as haul road and temporary drainage diversion, ERSS, excavation works, ground improvement works, flood prevention and mitigation, etc.
• The RTO-Geo shall preferably possess a Diploma from Polytechnic or relevant qualifications.
• The RTO-Geo shall be accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• The RTO-Geo shall have a certificate in Building Construction Supervisors Safety (BCSS) Course.
• Good analytical ability with strong verbal and written communication skills. Competent in keeping and maintaining proper and updated site records on progress of work.

Job Description

You will be responsible for supporting an outstanding experience for parents and students through the Purchase phase of the Family Experience Journey (FEJ), as families progress from initial enquiry through to and including the child’s first day at school, thereby maximising the conversion of leads into new starters.

- Ensure timely communication, responding to all parent contact within 24 hours during the working week.

- Ensure high quality communication: written and verbal language, structure and consistent attention to detail.

- Maintain high levels of warmth and enthusiasm throughoutall communications.

- Ensure that each family experiences key ‘magic moments’ throughout their journey, from enquiry to enrolment / induction, that are customised to their circumstances and memorable.

- Delivery of weekly KPIs

- Feedback from parents

- Mystery shop

Build an understanding of each family’s needs and interests throughout the Parent Experience Journey.

- Get to know families through great questions and active listening.

- Always be curious - identify what each parent and student needs – then personalise and tailor your offer accordingly.

- Deal effectively with objections and be responsive to buyingsignals.

- Build empathy and rapport with families.

- Support the MAC team through attendance at school recruitment events.

- Delivery of weekly KPIs

- Feedback from parents

- Mystery shop

Drive conversion at each stage of the pipeline by maintaining a focus on ‘closing’ towards the next step.

- Deal with new enquiries effectively and convert the enquiry to a visit to the school.

- Delivery of weekly KPIs

- Feedback from parents

- Mystery shop

- Conduct individual and group tours of the school, making them as personal as possible and convert families to make an application.

- Facilitate the application and assessment process in a straightforward and efficient way to convert families to enrolment.

- Facilitate any remaining enrolment requirements and maintain continued contact to convert enrolled families into new starters.

- Support families in their induction and orientation to ensure a positive start at their new school.

- Follow up with leads at all stages of the pipeline that have become unresponsive to reignite their interest. Follow best practice in timing this communication.

- Close out unresponsive leads in a timely fashion, always leaving the door open for the conversation to restart.

Ensure that the school’s brand and core messages are integrated throughout the Purchase process.

- Articulate in a compelling fashion the school’s USP and proof points.

- Advocate the value of being part of the Nord Anglia family.

- Link what parents and students need to our unique offer.

- Bring to life our global collaborations and educational assets to meet the needs to each family and student.

- Delivery of weekly KPIs

- Feedback from parents

- Mystery shop

Support the Admissions Manager throughout the re-enrolment process to optimize the retention of existing students and families.

- Support the Admissions Manager in refining the list of families eligible for re-enrolment.

- Work with the Admissions Manager to identify high risk families and support the execution of any mitigation strategies that are put in place to minimize the risk of these families not re-enrolling.

- Support the work with Marketing & Communications to optimize the nurturing of existing families with regard to the re-enrolmentprocess.

- Support the re-enrolment process for families with the aim of making the process as straightforward as possible.

- Work with other relevant functions across the school to efficiently support the contracting and finance aspect to the re-enrolment process.

- Retention versus prior year

Implement the school’s admissions processes in line with any group policies and local market regulations.

- Maintain an up to date understanding of group-wide admissions policies and processes.

- Understand any local regulatory requirements and ensure these are implemented at each stage of the admissions process.

- Timely resolution to any issues flagged during weekly audit

Manage data capture and lead management through iSAMs currently and our CRM system when this launches.

- Ensure that all new leads are entered into iSAMs / CRM within 24 hours during working week.

- Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective parents.

- Ensure the school adheres to NAE business rules in relation to data capture and management.

Timely resolution to any issues flagged during weekly audit

Provide appropriate feedback and best practice share to other members of the Admissions and wider school team.

- Support the Director of Admissions and Marketing to develop a culture where the school engages as one and works to ensure admissions is a whole school responsibility.

- Contribute to the sharing of best practice in admissions across the Admissions team, region and group.

- Employee performance review rating(s)

- Team conversion rates

- Team feedback

Take a proactive approach to personal development planning using company toolkits and procedures as appropriate.

- Take ownership for personal development and works with Admissions Manager to develop and implement a focused and straightforward Personal Development Plan.

- Take ownership for requesting feedback from others in a timely fashion.

- Provide both constructive and appreciative feedback both unprompted and when asked.

- Positive performance appraisal

Philosophy and values:

We are ambitious for our students, our people and our family of schools. We believe that:

- There is no limit to what every person can achieve.

- Creativity and challenge help us get better every day.

- Learning should be personalised.

- Unique global opportunities enhance the learning experience.

Promote and adhere to the Company Vision and Values:

Opportunity

Opportunities need to be meaningful, about achieving potential and making progress.

Impact

Impact is about making a difference. It needs tobe immediate, positive and lasting.

- Role-model the ‘Be Ambitious’ philosophy each day

- Feedback as a valued member of the team and the wider organisation

Leadership

Leadership is about considering the team’s needs as well as your own, setting inspiring examples, being supportive and showing real accountability and responsibility.

Respect

Respect is about listening, being inclusive, showing tolerance and getting the little things right

Each individual must ensure that they meet their statutory responsibilities and Company policies with regard to Health and Safety, Equal Opportunities and other relevant legislation and undertake any other appropriate duties as allocated by the Principal.

OTHER

Promote and embodies The CORE 7 Leadership Capabilities:

1. Accountable

Establishes a high performing culture and accepts accountability for organisational performance.

2. Strategic

Leads opportunity and is committed to continuous improvement aligned with the organisational vision anddirection

3. Collaborative

Works collaboratively with others to achieve organisational outcomes

4. Entrepreneurial

Creates organisational value for diverse stakeholders and achieves commercial success

5. Enabling

Drives excellence through valuing and developing others

6. Agile

Achieves personal and organisational success within a changing, dynamic and complex environment

7. Resilient

Demonstrates personal resilience within a demanding environment of high expectations

- A commitment to safeguarding and promoting the welfare of all pupils.

- Willingness to undertake appropriate child protection training when required

- Valued member of the team and organisation

PERSON SPECIFICATIONS

Qualifications / Training

Bachelor’s Degree

Experience / Knowledge/ Skills

- Minimum 2 years working in a sales or service delivery sector

- Good cross-cultural, interpersonal & communication skills and an affinity for interacting with diverse nationalities and cultures

- Experience of having worked within a service delivery sector, education sector experience a bonus

- Outstanding written and verbal communication skills

- Excellent time management skills and flexibility in dealing with multi-functional tasks

- Experience of working with a CRM and / or IMS

Personal Attributes

- A warm, personable and curious character

- Creative and technical thinking ability

- Self-motivated, flexible and adaptable to different tasks at hand

- Proactive and able to prompt others to ensure deadlines and targets are achieved, calm working under pressure

- High level of integrity

- Excellent time management and organizational skills

- Proficient communicator both oral and written

- Excellent attention to detail

- Affinity with and interest in education

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our students irrespective of race, ability, religion, gender or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. The school will support candidate to obtain this.

Job Description:

• Handle all pre/post procedure care, registration, and counselling.
• Prepare all necessary forms required prior to medical aesthetic procedures.
• Serve clientele in all aspects of treatments.
• Maintain order of patient cards and manage patient entries and appointments in the Plato system.
• Recommend and promote appropriate aesthetic treatments to patients.
• Assist in inventory, ordering, and database management (purchase order entry).
• Assist in maintaining quality service standards.
• Respond to patient inquiries (Phone calls, WhatsApp, Facebook).
• Collaborate with the Manager and therapists.
• Perform other duties assigned by the doctor and supervisor as required.
• Attractive remuneration package.
• 5.5 days' work week.

REQUIREMENTS:

• Previous working experience: customer service, patient service assistant, healthcare assistant, clinic assistant, Ex Crew, and Guest Relation Officer.
• Customer-facing experience and interest in beauty and aesthetics are essential.
• Established and renowned Medical Aesthetics Clinic located in the heart of Orchard Road.
• Roles: Customer service, patient service assistant, Sales Consultant, Receptionist, Clinic Assistant.
• Qualifications:
• Experience in the beauty-related industry, nursing, medical or dental clinic assistance, hospitality, etc., is welcome. Training provided.

Officer

JOB DESCRIPTION

• Underwriting the risk, servicing and ensuring the risk is accepted in accordance to Underwriting Guide and within Code of Practice.
• To ensure that the renewal management duties assigned is completed within code of practice standards.
• Manage assigned scheme partners including servicing and maintaining good relations with the partners / intermediaries.
• Provide support and build good relations with the intermediaries, with the aim to grow the business.
• Follow up actions where there is discrepancy in declared NCD and claims experiences
• Product Review including support the implementation for the agreed changes including system customization, changes on brochures, policy wordings, rolling out to partners
• Work alongside with the HOD/manager to achieve division top line and bottom line.
• Other adhoc duties as assigned.

EDUCATION / PROFESSIONAL QUALIFICATION

• Diploma holder in any discipline or equivalent
• Mandatory: Certification in General Insurance - BCP and PGI

EXPERIENCE & ANY SPECIFIC SKILLS SET REQUIRED

• Minimum 2 years of relevant experience in general insurance industry

• To perform all roles and responsibilities required of site supervisors under the Building Control Act.
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions.
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check trial panel & mockup done on site and off site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary.
• To ensure CAG emergency preparedness protocols are adhered to by the contractors during trial runs or actual emergencies.
• To prepare defect lists, monitor progress of rectification works and ensure all defects are satisfactorily rectified.
• To attend site, progress, variation and coordination meetings and to keep proper minutes of these meetings. To follow up and report to QP(S), QP(D) and CAG within two (2) days for site issues raised during the meetings.
• To help resolve contractors’ queries and coordinate the works with other contractors.
• To inspect and assist with handing / taking over of completed works.
• To facilitate the timely taking over of site parcels to be handed over by other contractors and highlight any issues that will delay the progress of the works.
• To ensure that proper and updated records of all works, including records of variation works, tests, inspections, work progress, materials and equipment/machinery on site, labour safety, provisional quantities, dayworks, etc, are kept.
• To take and carry out instructions from and represent the QP(S), QP(D) and CAG on site.
• To ensure that the contractors maintain safety, cleanliness and tidiness of the site at all times.
• To be conversant with all procedures in the Changi Aerodrome Manual, “Airside works Procedures Manual”, Airport Operational and Safety (AOS) requirements”, and Workplace Safety & Health Manual. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.
• To adhere to the shift duty roster assigned by the Consultant or Resident Engineer.
• To carry out any other duties including administrative tasks as directed by the Superintending Officer / Consultant / QP (S) / QP (D).

Requirements:

• The RTO shall have minimum five (5) years of relevant experience as a RTO, of which at least three (3) years shall be in supervision of works similar in bored piling, and temporary works such as haul road and temporary drainage diversion, ERSS, excavation works, ground improvement works, flood prevention and mitigation, etc.
• The RTO shall preferably possess a Diploma from Polytechnic or Workplace Safety & Health Coordinator or possess Advanced Certificate in Workplace Safety and Health or relevant qualifications.
• The RTO shall be accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Good analytical ability with strong verbal and written communication skills. Competent in keeping and maintaining proper and updated site records on progress of work.

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• Coordinate the contractor, AC, QP(D), and relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structures, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review the Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for the presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Strong communication and interaction skills.
• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Knowledge of Opera or other Property Management System would be an added advantage

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• Coordinate the contractor, AC, QP(D), and relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structures, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review the Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for the presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

Stand in rate to be discussed during interview.