Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

The Company:

An established Life Insurance group is seeking a highly motivated and skilled Regional Corporate Strategy Manager. This role will be based in Singapore and will report directly to the Head of Regional Strategy.

Responsibilities:

• Delivering Strategy Planning, Performance Management & governance activities
• Engaging with local and group business units tracking performance against agreed targets
• Curating robust financial and strategic plans for business units, generating market trends and competitor analysis

Requirements:

• A self-starter and pragmatic candidate with a bachelor’s degree.
• Familiarity with the Australian Markets is essential.
• 5-10 years of Strategy development, corporate planning, and business performance management within the Insurance industry
• Life Insurance exposure is highly desirable.
• Excellent Communication and presentation skills to engage with senior stakeholders.
• Knowledge of key indicators such as product lines and sales channels is desirable.
• Only Singaporeans candidates will be prioritised.

Interested parties please get in touch with Sharanya Sabnani via [email protected]

Reg No.R1442728
BeathChapman Pte Ltd
Licence no. 16S8112

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities:

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding

• Ensure job descriptions are up to date and compliant with all local regulations

• Develop training materials and performance management programs to help ensure employees understand their job responsibilities

• Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date

• Ensuring all payroll transactions are processed efficiently

• Investigate employee issues and conflicts and brings them to resolution

• Ensure the organization’s compliance with local, state and federal regulations

• Use performance management tools to provide guidance and feedback to team

• Ensure all company HR policies are applied consistently

• Maintain company organization charts and employee directory

• Partner with management to ensure strategic HR goals are aligned with business initiatives

• Maintain HR systems and processes

• Conduct performance and salary reviews

• Provide support and guidance to HR staff

• Analyze trends in compensation and benefits

• Design and implement employee retention strategies

Qualifications / Skills:

• A bachelor’s degree in human resources, labor relations, organizational development, business or related area; relevant work experience may be a substitute

• Effective verbal and written communication skills

• Demonstrated proficiency in the Microsoft Office suite

• Experience with the human resources information system (HRIS)

• Knowledge of a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring and employee relations; able to apply these strategies and practices in compliance with employment regulations

• Ability to create a culture of diversity, inclusivity, collaboration and teamwork

• Experience with analyzing data to guide strategic employment planning

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Responsibilities:

• Drive and execute the strategic planning process and align goals and outcomes through strategy planning sessions, trend and impact analysis, to guide the annual multi-year workplans and budgets.
• Undertake research to identify relevant global and regional trends, applying futures-thinking and systems view to current and emerging challenges to continually sharpen and update the Company’s Impact Strategy to remain relevant.
• Engage, negotiate, and liaise with stakeholders within the wider ecosystem on the development and implementation of strategic and impact initiatives, including presentations and materials.
• Support Board and management decision making as a bridge between the Management team, internal stakeholders, and colleagues, and to drive the agenda for Board and Management meetings.
• Oversee the ongoing development of the Foundation’s impact and outcomes measurement, management, and impact narratives with the Programmes teams, including the management of external consultants and application of relevant frameworks, approaches and tools e.g. Theory-of-Change, logic model and indicators, with reference to UN Sustainable Development Goals, etc.
• Frame the logic flow and use of data, technology, and visualisations, for reporting and analysis of impact and outcomes data, and work with internal technology team and external vendors to implement the data and tech process.
• The Role includes but not limited to the above and will undertake any other duties as assigned by the Reporting Supervisor.

Requirements:

• Degree holder from a recognised institution.
• Minimum 5 years working experience in any relevant discipline.
• Relevant skills and experience in strategic planning and policy development, impact management, consultancy; possess excellent project management skills with good attention to detail balanced with timely execution.
• Highly motivated, proactive, agile individuals who are adaptable to working in a dynamic environment, proven ability to present and communicate clearly to senior management.
• Effective inter-personal and relationship skills, proven ability to manage multiple priorities and able to work with and across cross-functional stakeholders.
• Proficiency in Microsoft 365 apps (PowerPoint, Excel, OneDrive, To Do etc.), Salesforce, and exposure to open-source visual software.
• Relevant experience or interest with the philanthropy sector, corporate social responsibility, community and social development is favoured.

Interested applicants please send your resume to [email protected]. Alternatively, you may drop me a whatsapp at wa.me/6598379297

Ariella Peh (02C3423 | R22107285)

KEY HIGHLIGHTS:

• In charge of Retail business for Singapore & Malaysia.

• Drive sales performance and lead frontline team.

• Company Culture: Friendly

We are a European Confectionery Company and is looking for a high calibre to join our team. The incumbent will play an important role in building a small team to sustain growth in the Southeast Asia region. The ideal candidate must be a passionate individual with solid experience in sales with management experience within the hospitality or retail industry. You will possess a sales-driven aptitude and passion for achieving business targets with retail operations management skills. A professional with result-oriented attitude, strategic mindset and problem-solving skills in experience retail business. The sales and management ability to embody our culture are required to be successful in this role.

RESPONSIBILITIES

SALES AND BUSIENSS DEVELOPMENT ACCOUNTABILITY

￭ In charge of sales performance and budget with full P&L responsibility of the channel.

￭ Develop and implement retail strategies, define objectives and action plans to achieve sales targets.

￭ Analyze consumer trends and channels to identify and maximize market opportunities. Provide market insights and recommendations to management to elevate business performance in the region.

￭ Explore new business opportunities and develop business cases for expansion plans to strengthen retail proximity.

￭ Collaborate with the Finance department to develop and manage the operational budget, ensuring efficient allocation of resources and cost control measures are in place to meet financial targets.

￭ Provide sales analysis, reports and propose relevant business plans for management review.

RETAIL OPERATIONS AND CROSS-FUNCTION COLLABORATION

￭ Develop and implement strategies to enhance the overall customer experience, including visual merchandising, store layout, customer service standards, loyalty programs and compliance to ensure company's standards and KPIs are achieved.

￭ Monitor retail performance and launch focused action plans with clearly articulated objectives to improve results.

￭ Regular review workflow and processes to optimize efficiency and drive for operational excellence.

￭ Provide insights and recommendations on product offerings, pricing, and promotions to drive sales and maintain a competitive edge.

￭ Collaborate with Marketing team by providing market insights so to define the most relevant promotional activities to accelerate sales performance and customer experience.

￭ Work with Demand Planner and Supply Chain team to perform effective stock control to maximize sales performance. Oversee sales & inventory analysis, operating cost, develop sales and performance reports for management review and to take appropriate actions.

￭ Work with HR Department to review and fine-tune sales incentive program on regular basis so to drive staff & sales performance and efficiency.

￭ Foster effective communication and collaboration with cross-functional teams such as Marketing, Supply Chain, Finance and IT to ensure alignment and coordination of activities including but not limited to new shop opening and renovation projects.

PEOPLE MANAGEMENT AND TEAM DEVELOPMENT

￭ Lead and coach retail team. Supervise a team of shop management and develop the team by providing guidance & support through timely feedback. Foster a positive and inclusive work culture and environment.

￭ Monitor and analyze the objectives setting to evaluate the performance of shops and identify areas for improvement. Develop action plans to address any performance gaps and drive continuous improvement.

￭ Work with Training Manager to define training needs and develop talents with necessary skills so to drive excellence in customer service & sales performance.

￭ Collaborate with HR department on team development, strength talent pipeline and people development to solidify the team structure and capability.

REQUIREMENTS

• Degree in Business Studies, Fashion, Finance or related discipline.

• Minimum 7 years’ relevant experience in retail industry, preferably from luxury F&B retail / fashion brands / cosmetics.

• Strong financial acumen, track record in managing a retail organization.

• Strong leadership skills with exceptional presentation and communication skills.

• Strong analytical, business acumen and interpersonal skills.

• Shop visit and business travel is required.

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• This role might need to interact with China customer

Job Description

1. LNG Carrier Business

• Commercial management during pre-delivery and post-delivery of newbuilding vessels for LNG projects
• Commercial management of the existing LNG projects
• Involve in commercial support and contractual agreements review in various LNGC projects
• Manage business relationship with customers (LNG carrier charterers, LNG sellers and purchasers)
• Marketing support of K Line’s tonnage; if any
• Any other ad-hoc assignments

2. LNG Bunkering business in Singapore - Commercial management

• Manage/coordinate day to day operations with the concerned parties
• Support in technical claims/trouble management
• Preparation of budget and management of funds
• Manage regular and ad hoc meetings with concerned parties
• Involved in other alternative fuel project(s)
• Any other ad-hoc assignments

3. New Energy Business

• Support to fuel strategy & procurement group and carbon neutral promotion group in Headquarter.
• Any other ad-hoc assignments

Job Requirement

• Minimally Degree in relevant studies
• Minimally 2 years of Shipping industry experience
• Preferably some relevant working experience in either LNG, Oil, LPG or Oil industry
• Proficient in MS Excel, Word, Power Point
• Possess good communication and inter-personal skills to communicate with colleagues, the management and external parties
• Mature, resourceful, responsible, committed, team player and able to work independently
• Good proficiency in English and any other languages are added advantage

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Assistant Restaurant Manager to join our pre-opening team.

The Assistant Restaurant Manager is responsible for:

1. Assisting the Restaurant Manager in all the Restaurant Operations
2. Managing the daily operations of the restaurant
3. Mentoring and coaching of all FOH staff to achieve the objective of providing the highest level of customer service
4. Performing as an effective link between management and staff

Principal Accountabilities

1. Ensures the efficient and profitable management of the restaurant.
2. Contributes to management and department meetings.
3. Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary.
4. Ensures that the stock take figures are completed and accurate as per company requirements
5. Covers for floor supervisors during emergency vacations and Ad-hoc leaves
6. Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
7. Supervises the opening & closing of the restaurant
8. Ensures the proper cleaning and lighting of all restaurant internal and external areas
9. Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
10. Maintains safe working conditions for employees and customers; resolves safety concerns quickly
11. Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members
12. Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
13. Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
14. Assists in the restaurant staff working schedules
15. Establishes rotation schedule of new employees and trainees
16. Motivates and develops staff, in order to encourage their professional development
17. Handles guest problems and complaints
18. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
19. Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
20. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Works closely with Restaurant Management and supervisors to ensure the delivery of information
2. Coordinates with different departments in the Restaurant to guarantee effective communication and to ensure information transmission at all times
3. Interacts with customers to follow-up on their satisfaction, requests, and complaints

Knowledge, Skills, and Experience

1. BA degree in Business Administration, or a Hospitality Degree from a reputable University
2. Minimum 5 years of experience in similar positions in a high-volume, fast-paced restaurant
3. Fluent in English
4. Excellent computer skills, especially in Microsoft Windows applications
5. Excellent Interpersonal, communications, presentation, and marketing skills
6. Outstanding customer service skills
7. System oriented
8. Positive and energy level
9. Highly cooperative team spirit
10. Problem-solving skills

Physical Requirements of the job

The job of the Assistant Restaurant Manager may require long hours, covering different shifts and working during public holidays

POSITION SUMMARY:

The Sales Engineer / Sales Account Manager is tasked to direct and manage sales activities in Singapore, Indonesia, Southern Malaysia. Responsible for the effectiveness of the performance of sales territories assigned - promoting direct sales, and effectively managing distribution channels, providing strong customer support, establishing and achieving sales growth by performing the following duties:

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:

To develop, implement and maintain a comprehensive account sales plan for the key customers and distributors in the assigned territories.

Monitor activities of distributors and create sustainable business strategies to meet growth ahead of market rates.

Evaluate assigned distributors performance and drive business growth objectives by performing monthly and quarterly business reviews.

Create and maintain a broad account base in assigned territory, keep abreast of trends and developments in key accounts in the region.

Assist customers by supplying information related to samples, delivery timing, drawings/specifications, quality issues, credit issues, etc.

To identify new business opportunities and maintain Company's competitive position at assigned accounts.

To assist in product development and customization to meet demand, if necessary.

Other duties as assigned by the Company.

EDUCATION

• Recognized Bachelor's degree in Engineering, Marketing, or any business-related discipline.

EXPERIENCE & KNOWLEDGE REQUIRED:

• With at least 5 years experience in the electronics industry.

• Experience in the connectors market is an advantage.

SKILLS REQUIRED:

• Have strong interest in understanding industry, business, product line strategies

• Ability to manage multiple projects at a time

• Strong creative, analytical, organizational and personal sales skills

• Commitment to work with shared leadership and in cross-functional teams

PERSONALITY TRAITS:

• Ability to effectively build strategic customer relationship at assigned accounts.

• Results orientated and able to take ownership of one’s own work.

• Has initiative.

• Able to meet deadlines and can work in a fast paced environment

• Good interpersonal, communication and analytical skills.

• Ability to work under pressure and is adaptable to change.

• Eager, diligent and can work independently.

Key Responsibilities

• Manage a team of staff to ensure the smooth running of the programme’s daily

operations and maintenance of our centre.

• Provide guidance and motivation to staff to achieve the programme objectives, develop

workplans for the team in alignment with agency goals.

• Conduct internal and external environmental assessments to identify areas for

development and improvement so as to better meet the needs of the clients.

• Oversee the curation and development of programmes based on needs of clients.

• Provide coaching and guidance for casework management, needs assessment and

intervention plans.

• Perform casework management for complex issues and conduct home visits with the

team, as needed.

• Ensure service standards are maintained through programme supervision, strong

operational framework and monitoring of programme outcomes.

• Spearhead and sustain community outreach efforts through regular engagement

and collaboration with external stakeholders (including volunteers, corporate partners,

donors, FSCs, grassroots community).

• Oversee budgeting, financial planning of the programme including but not limited to

funding applications and co-supporting fund-raising events.

• Work closely with all the corporate function teams to ensure smooth organisational

processes.

Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the

agency’s values, vision and mission within the team.

. The job may involves some church related activities

Qualifications/ requirements

• Bachelor’s degree / Diploma in social work, with a minimum of seven years of postgraduate

professional experience in social work.

• Social work accreditation with SASW. Candidates with counselling experience and

professional accreditation in this field may also apply.

• Passion for working with children and families from vulnerable backgrounds.

• Strong leadership skills, possess at least 3 years of people management experience,

with strong stakeholder management and people skills.

• Excellent interpersonal, communication and presentation skills.

• A good team player, and also able to work independently with good problem-solving

skills, and an ability to multi-task across a variety of tasks, projects and responsibilities.

• Knowledge of relevant laws, regulations, and ethical standards governing social work

practice.

• Good command of English, both spoken and written for liaise with English speaking people.

• Good working knowledge of Microsoft Office and online engagement platforms.

• Must have the flexibility to be able to work on some evenings and Saturdays

Job Description

1-1. Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

1-3. Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

1-4. Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

3. Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations environment.

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Good spoken and written communication skills to coordinate with customers or / and appointed vendors

- Prior experience in handling spare parts or healthcare products are at advantage

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.

• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

Job description

• Leading corporate firm
• Permanent headcount based in Singapore
• Asset class: Lodging / Student Housing (open to candidates from any other asset class too)

Responsibilities:

• Collaborate with overseas investment and asset management team (US/ UK) to analyse, derive portfolio statistics and provide strategic recommendations
• Support all the corporate initiatives, reporting and projects based in Singapore.
• Support investment transactions from end-to-end, including analysing, modelling and evaluating asset and portfolio strategies for the global student housing and multifamily portfolio.
• Develop financial models for evaluating real estate portfolio and asset strategies
• Run asset acquisitions
• Conduct research and manage market intelligence relating to the student housing and multifamily industry, and macroeconomic trends.
• Assist in the preparation of annual budgets and reports covering the financial performance, leasing status, and rental collection of the student housing and multifamily assets

Profile of Ideal Candidate:

• Bachelor’s degree in any discipline
• At least 5-8 years of relevant experience in real estate (titles given accordingly) investment, transaction advisory, asset management, portfolio management
• Team player, family culture
• Preference for candidates from investment/ fund and financial modelling background
• Strong work ethics and excellent learning / work attitude, independent and can perform without much supervision
• Meticulous with good numerical sense and ability to think out of the box
• Resourceful, have an analytical mind and proficiency in financial modelling
• Good business and financial acumen, resourceful

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-162197/FB
Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

Responsibilities

We’re looking for a dedicated account manager to maintain our clients’ accounts and new business development.

You will act as main point of contact for allocated clients.

Our ideal candidate should have passion for providing exceptional customer service.

Applicant should also be comfortable working with spreadsheets, invoicing and other organizational software.

The account manager must be able to clearly articulate capabilities and service value to customers.

The account manager will partner with recruitment team to manage successful sales pursuits.

Act as the main point of contact in all matters relating to client concerns and needs.

Build and strengthen client relationships to achieve long-term partnerships

Maintain accurate client records, keeping track of any contract updates and renewals.

Work with sales team to develop tactical plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to existing and new clients

Skills, Experience & Qualification:

· Should have exposure in Account Management and staff augmentation / contractual IT staffing and IOT Services in APAC region.

· Minimum 3 years’ existing and new Business Development experience in IT staff augmentation (Professional Services) and Managed Services

· Minimum qualification: Graduate in any faculty

· Have track record of annual revenue of at least 1 Million SGD or higher

· Should have good experience in interacting with Clients as well as Sales and Recruitment teams

· Proven track record of meeting or exceeding quotas and receiving positive customer feedback.

Job description

A high growth, well performing Digital Bank is currently looking for a KYC Senior Manager to join the team.

Working with th Head of KYC Operations, you will lead the team to plan and contribute to the strategy KYC operations for the bank. You will review KYC operations systems, processes and resource planning for the KYC Ops team, lead improvement initiatives for KYC ops activities and drive talent recruitment for the team.

The ideal candidate should have at least 15 years experience within KYC services and project management. A strong understanding of the customer lifecycle journey, leadership abilities and stakeholder management skills will be pre-requisite for the role.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112Broad exposure
Opportunity for growth
Collaborative work environment

Key Responsibilities

• Manage and administer hybrid cloud and on-premises infrastructure, ensuring high availability, scalability, and performance.
• Lead regional and local IT Infrastructure projects. Bring together external and internal stakeholders.
• Implement and maintain security measures, including access controls, encryption, and vulnerability management, for hybrid cloud and on-premises environments.
• Collaborate with cross-functional teams to define and implement infrastructure strategies, taking into consideration hybrid cloud and on-premises components.
• Work closely with vendors and service providers to effectively manage the infrastructure, ensuring compliance with service level agreements (SLAs) and resolving any issues or escalations.
• Plan and execute infrastructure changes and upgrades, while minimizing disruption to business operations.
• Stay up-to-date with emerging technologies, trends, and best practices related to hybrid cloud and on-premises infrastructure, and propose and implement improvements accordingly.
• Provide technical guidance and support to team members and other stakeholders on infrastructure-related matters.
• Provides regular reports on Service level attainment and other KPIs in accordance to corporate regulatory and compliance requirements.
• Develop and maintain documentation, including infrastructure architectures, procedures, and troubleshooting steps.

General Requirements

• Over 10 years experience in general IT and more than 5 years experience in a regional infrastructure management role
• Demonstrated experience in the planning, design and implementation of hybrid cloud and on-premises infrastructure architecture and security
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning, etc.)
• Project Management and decentralized team coordination experience
• Familiar with enterprise infrastructure and networking solutions, able to review technical details with the team to identify potential improvements
• Have a good technical understanding of advanced network security concepts and identity & access management solutions
• Relevant certifications (e.g. Microsoft 365 Enterprise Administrator Expert, Certified Azure Solutions Architect, Fortinet NSE, …) are a plus

SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Beverage Managerto join our pre-opening team.

The Beverage Manager oversees an efficient operation of the beverage services offered at Santana Plan and organize how beverage systems will be set up, direct and supervise employees working with beverages, and evaluate the overall effectiveness of the system.

Principal Accountabilities

1. Develop beverage programs, which includes what types of drinks to offer, which brands of liquor to use, pricing and other menu aspects.
2. Forecast and keep track of which drinks are most in demand.
3. Oversee the cost of inventory and supplies and submit reports on a periodic basis.
4. Manages day-to-day beverage operation, ensures the quality, standards and meets the expectations of the customer on a daily basis.
5. Ensure the highest possible standards of customer service are provided and listens and responds to customer and employee concerns and questions.
6. Empowers employees to provide excellent customer service.
7. Ensure that all beverage products served meet the established specifications and standards.
8. Review cost increases, communicate with supplier to review charges, and apply strategies to lower costs when possible.
9. Manage the staff through coaching and training, in order to improve performance and to achieve the department’s objectives and targets.
10. Ensure implementation of area sanitation standards.
11. Ensure that all beverage equipment is operated safely and with reasonable care, reporting mechanical problems for repair.
12. Observes compliance with Sunset Hospitality Group policies and procedures, as well as, governmental laws and regulations.
13. Conduct regular meetings with the Bar Team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
14. Ensure that staff members are wearing the proper clean uniforms at all time to assure their adherence to the brand dress code and following the hygiene standards.
15. Provide on-the-job training and constructive feedback to subordinates to support their overall development.
16. Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Santana provides excellent hospitality services to its guests.
17. Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

1. Works closely with subordinates to ensure information transmission at all time
2. Coordinates with different departments to guarantee effective communication
3. Manages direct reports and operational issues daily

Knowledge, Skills, and Experience

1. BA Degree in Hospitality or
2. Minimum 5-8 years operational experience in a high end restaurant
3. Has working knowledge of all aspects of beverage operations
4. Excellent communication skills
5. Excellent interpersonal and organizational skills
6. Excellent management skills
7. Strong planning and budgetary skills
8. Highly cooperative team spirit

Physical Requirements of the job

The job of the Beverage Manager may require:

1. Long working hours, working during holidays, and covering different shifts.
2. Standing for long period of times.

Company Overview:

At CADV, we're at the forefront of transforming customer interactions through our AI-driven MarTech and Customer Success platform. Renowned for our innovative solutions in real-time product-service matching, we've empowered leading banks across Europe and are now extending our pioneering services to Asia. Our commitment lies in boosting marketing ROI and cultivating unparalleled customer satisfaction through bespoke engagement and insightful analytics. Embrace the future with CADV, where cutting-edge technology meets strategic customer-centric solutions.

Account Manager Position

We are on the lookout for an Account Manager who excels in the dynamic intersection of MarTech and Customer Success. This pivotal role is designed for a sales-driven professional keen on shaping the future of client relationships through strategic account oversight, data-driven insights, and a steadfast commitment to success in the vibrant markets of Singapore and Southeast Asia. With CADV, you'll leverage the latest in AI & SaaS technologies to spearhead our expansion, driving unparalleled client success and contributing significantly to our global growth ambitions.

The ideal candidate will have at least 4 years of experience selling SaaS solutions, preferably focusing on marketing related solutions such as analytics tools, CRM systems, marketing software or automation. Your background should include outbound prospecting, building and closing pipelines for complex deal cycles.

Key Responsibilities:

• Craft and execute innovative sales strategies to meet and surpass revenue targets within the MarTech industry.
• Craft and execute innovative sales strategies to meet and surpass revenue targets within the MarTech industry.
• Cultivate and deepen client relationships, ensuring CADV is synonymous with excellence and innovation.
• Translate complex client needs into actionable solutions that propel business value.
• Foster cross-functional collaboration to guarantee seamless service delivery and elevated customer satisfaction.
• Keep a pulse on industry trends to strategically navigate market dynamics.

Qualifications:

• A bachelor's degree complemented by a zest for achieving the extraordinary.
• 4+ years of SaaS sales success within the marketing technology realm.
• Exceptional interpersonal and persuasive communication skills.
• A strategic mindset, coupled with acute problem-solving prowess and a drive for results.
• Autonomous, forward-thinking, and adaptable to the fast-paced tech environment.
• Proficiency in Sales CRM and sales enablement tools.

Join us

Step into a realm where innovation, client-centricity, and ambition converge. Forward your resume and a personalized cover letter to [email protected] and embark on a journey with CADV.

Please note that to the anticipated high volume of applicants, only those selected for further discussion will be contacted. Thank you for your interest in joining our team.

Key Responsibilities

• Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
• Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
• Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
• Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
• Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
• Point of contact between Regional and Local teams to implement key initiatives for the organisation.
• Implement and maintain a Problem and Incident Management process across region
• Develop and maintain documentation, operational IT procedures, and troubleshooting steps
• Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region

General Requirements

• More than 3 years experience in regional IT client services management with global organizations
• Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
• Project Management and decentralized team coordination experience
• Well-rounded IT technical knowledge across end user computing environments and ITIL service management
• Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
• Bachelor or Master degree (Computer Science) or equivalent through experience

• Remuneration: Up to $6k basic + Commission + Bonus
• Location: Tanjong Pagar
• Working hours: 5 days work week, 9am-6pm

Responsibilities:

• Provide exceptional customer service via phone, email, or chat, maintaining a positive and professional attitude.
• Ensure timely resolution of customer issues, foster strong customer relationships, and generate sales leads.
• Conduct outbound calls to promote products or services, deliver persuasive sales pitches, and achieve sales targets.
• Maintain accurate customer records in the CRM system and provide administrative support to the sales team, including data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficiency in using CRM systems and telemarketing tools.
• Ability to work well in a team and collaborate effectively.

How to apply:

Should you be keen to explore the opportunity, click "APPLY NOW" button to submit your resume!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911