Orchard Hotel Singapore, a member of Millennium & Copthorne International - a global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Reporting to Front Office Manager, you will be responsible to

• Perform front office check-in and out duties;
• Manage guest requests and enquiries professionally to ensure seamless staying experience.
• Handle guests' feedback in a professional manner and according to the Hotel's operational standards
• Take incoming calls quickly and efficiently to connect to the respective guest or department
• Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion
• Complete other duties assigned by the Front Office Manager

What is Expected

• A track record of at least 1 year of work experience in a similar capacity will be advantageous
• Education in Hospitality, Business Administration and/or related fields
• Pro-active, energetic, self-driven and highly motivated team player with an interest in the hospitality industry and/or front office operations
• Strong communication skills and good command of English
• Prior knowledge of Opera and/or HotSOS will be a plus

The Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager, Front Office

Reporting to the Front Office Manager and the incumbent will be responsible to:-

• Assist the Duty Manager to run the department, ensuring a smooth operation at all times
• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections
• Be well-versed in the Front Office operational procedures & PMS and guests key card system software
• Control rooms situation at the desk and giving clear direction to associate on rooms
• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up

Requirements:-

• The incumbent is expected to have a track record of at least 1 year of work experience in a similar capacity.
• You need to be energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements.
• You will possess superior negotiation skills and a Will-to-Win mindset.
• Knowledge of Opera System would be an added advantage.

Responsibilities:

To provide skilled administrative and secretarial support to a team of 4 to 5 lawyers, including Partner(s):

• Manage and maintain diary planning and coordination, making appointments and co-ordinating internal and external meetings
• Travel management, booking transport, hotels, meetings and producing detailed itineraries
• Coordinating business development and client liaison initiatives, including updating database information and assisting with marketing initiatives and events
• Dealing with all aspects of claiming expenses
• Dealing professionally and promptly (internal and external) telephone calls and communications
• Preparing bills, maintaining accurate billing/contact details, preparation of narratives and drafting first bills with covering letters. Liaising with accounts team
• Providing secretarial assistance, includes copy typing, formatting documents, creating correspondence, pitches and presentations
• Organising documents and management of filing, updating database, archiving files
• ACRA/LawNet searches/E-filing
• Run conflict checks and compliance queries
• Support other members of the secretarial team and to provide cover as and when necessary to ensure that work is completed to a high standard
• Assist with reception duty. Secretary may also be called upon under normal circumstances to cover the reception when the receptionists are busy coordinating drinks and biscuits/lunch for big meetings, etc.

Requirements

• At least five years’ of relevant offshore experience preferred however those with many years in local law firms will be considered
• Good technical knowledge in MS Word, Powerpoint and Excel with good wordprocessing and administration skills
• Working knowledge of Intapp, InterAction and Chromeriver advantageous
• Accurate, with high level of attention to detail
• Good verbal and written communication skills
• Able to produce and amend documents with speed and accuracy
• Able to format, paginate, number and present documents
• Enthusiastic and positive approach to tasks and requests for action outside normal scope of duties
• Ability to manage pressure and conflicting demands, and prioritise tasks
• Able to liaise with the team in a professional and courteous manner
• Ability to maintain tact and diplomacy, trust and confidentiality
• A team player, highly organised and able to assist others

Please apply with your updated CV to: [email protected]

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Attractive Remunerations + Working hours

• Responsible for interpreting the images and diagnosing illnesses and injuries
• Assessing patients and their clinical requirements to determine appropriate radiographic techniques
• Performing a range of radiographic examinations on patients to produce high-quality images
• Assisting in more complex radiological examinations under the supervision of a radiologist and senior staff
• Supervising assistant practitioners, students and other staff, and delivering appropriate training

Requirements:

• Degree in Radiography / Medical Imaging / Sonography or equivalent from a recognized institution
• Able to work in a team or independently

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Responsibilities:

• Perform a variety of nursing procedures and safety compliances in accordance to established guidelines, policies and procedures
• Coordinate and prepare surgical equipment, instrument and consumables specific to the daily surgical list and preferences of surgeon
• Participate in the assisting of safe anaesthetic care for general, regional and deep sedation anaesthesia
• Perform scrubbing, circulating and recovery duties
• Provide pre & post-operative care for patients
• Carry out proper housekeeping in accordance to Infection Control Standards
• Updates work processes accurately in the digital operating theatre system
• Conduct inventory checks on medication supplies, general and subspecialties consumables in the assigned work area in accordance to established guidelines.
• Timely escalation and submission of documented Incident Reporting Form to Nurse Clinician / Senior Nurse Manager

Requirements:

• Registered nurse with Singapore Nursing Board (SNB)
• Min. Diploma in Nursing
• Valid BCLS + AED certificate
• Experience in OT preferred, otherwise must be keen to learn

Interested candidates please send a copy of your resume in MS Word to:

[email protected]

Anna Ting
Outsourcing Team

Recruit Express Pte Ltd, EA License No.: 99C4599

Main duties are: Online sales, Creating artwork using PS,coordinating delivery, uploading products and office related duties.

Working hours; 10am to 5pm. 5 days work.

Candidate better with some ecommense experiences and like shopping online.

Please email resume to [email protected] or Whattapp 98150966

Job Description:

• Provide financial counseling upon admission
• Co-ordinate an assessment on site of the patient to assess nursing/rehab status/behavioral and any social concerns
• Review social aspects inward with regards to activity participation, visitors and befriending, financial consideration status, etc.
• Provide therapy/nursing/medical/social recommendations and support family and resident to complete home discharge or other care options
• Review supporting documents for referral to other care options and seek financial assistance for home equipping as recommended by the therapist where required
• Provide counseling to patients with psychosocial issues
• Facilitate family conferences for discussion on financial considerations, if necessary
• Work with the Nursing team to review care for residents and understand their social situation
• Work with resident or next-of-kin on financial considerations (e.g. Government Means Test subsidy)
• Review cases and facilitate meetings for Medifund cases
• Apply for financial assistance (e.g. Means Test, Medifund, IDAPE, ELDERSHIELD, MFEC)

Requirements

• Degree in Social Work or related discipline
• Social work in healthcare background preferred

Interested candidate, kindly send a copy of your resume to: [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Job Description:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

Job Requirements:

• Min A level/ Diploma and above
• Prior experience in healthcare is preferred

Interested and qualified candidates , please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Able to start work immediately

Interested candidates please send a copy of your resume to ivy.yong@recruitexpress.com.sg

Ivy Yong Shi Mei
R2198995

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Responsibilities:

• Attend to walk-in enquiries, phone calls and emails pertaining to matriculation, credit exemption and course enrolment exercise.
• Verification of application information and documents
• Provide administrative support with regards to matriculation matters
• Correspond and coordinate with prospective students on document submission related matters.
• Receive and handle feedback from students & parents
• Answer general enquiries on matriculation matters
• Distribution of student & concession cards
• Assist with filling, scanning of documents as well as data entry
• Any other administrative support duties assigned from time to time

Job Requirements:

• Proficient in MS word and excel
• Positive working attitude, team player
• Able to multitask and work independently

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

We are hiring Temp / Contract to Perm Clinic Assistant to be outsourced to established healthcare organisations! Flexible schedule!

Job Scope:

• Preparing patients for clinical work.
• Helping with infection control by sterilizing and disinfecting instruments,
• Setting up instrument trays
• Preparing materials, and assisting with dental procedures.
• Assisting dentists/ doctors in managing medical and dental emergencies when necessary.

Requirements:

• Minimum N level
• Able to commit for minimum 3 months
• No Need HealthcareExperience.

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Looking for Temp Business Office Assistant for 4 months in hospital!

42 hours work week, any day Monday to Sunday, include PH

Shift 1: 7am-4.30pm

Shift 2: 8:30am - 6pm

Shift 3: 11am-7.30pm

$12 an hour

Roster includes weekends and Public Holidays

Perform admission of patients, handles customer queries, perform Cashiering and perform Billing

1. Perform admission process, including explanation on bill estimation, usage of insurance, and deposit collection.

2. Handles customer queries pertaining to admission process.

3. Perform Cashiering.

4. Perform Billing.

5. Perform any other tasks as assigned.

6. Timely escalation of cases to supervisor as necessary.

Qualification & Experience:

• Past healthcare work experience is an added advantage.

• Bilingual is an added advantage.

• 2 years of front-line / customer service related working experience.

• Requires computer literacy, good in mathematics, good communication skills, and excellent service orientation

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Job Scope:

• Basic Nursing duties/services
• Assessing and planning nursing care for patients
• Providing post and pre operation care to patients
• Prepare and list for surgery (calling anaesthetists, OT, support vendors etc).
• Handle incoming calls
• Registration of patients and scheduling appointments
• Ad-hoc duties per assigned

Requirement:

• Min N level & Diploma
• Training Provided

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Manage a team of 4 staff to handle the functions of Administrative support, Logistics, Human Resource & Procurement

• Assist in the implementation of all environment, health and safety programs of the company, in the capacity of EHS representative

• Ensure compliance to the Personal Data Protection Act, in the role of Data Protection Officer

• To be a team player and offer help and guidance to colleagues

• Any other related task that is assigned by the senior management

Job Requirements

• Min Dip/ Degree in Business Administration
• Min 5 years experience in Secretarial support position
• Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)

• Scan, organize, and file digital documents.
• Prepare documents for large-scale scanning.
• Perform high-volume document scanning.
• Process and organize scanned documents into databases.
• Pack, sort, and shred confidential documents.

Requirements:

• Minimum A Level/Diploma holder with at least 1 year of relevant admin working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description:

• Picking and packing of medications
• Topping up of medications
• Assisting the pharmacist in any ad hoc duties
• Maintain the cleanliness of the pharmacy

Requirements:

• At least GCE 'O/N/A' levels, Nitec or Diploma in any field
• Able to start work immediately or on short notice
• Comfortable to work in healthcare setting

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Administrator

Responsibilities

• Able to work on both Saturdays and Sundays with 2 off days during the week

(though schedules may change during camp seasons) at both our Orchard and Bukit

Timah centres.

• Attend to parent and enrolment enquiries regarding our weekly programs and

holiday camps in a professional manner.

• Assist with registrations and fee collections.

• Update student records in our database.

• Attendance taking and supervising / minding children whenever necessary.

• Plan and coordinate with instructors on scheduling, manpower and enrolment

issues.

• Provide support for instructors whenever necessary.

• Help with organizing teaching materials.

• Ordering of general supplies.

• Any other ad-hoc duties as required.

Qualifications / Requirements

✓ Preferably some work experience in a school or enrichment centre setting.

✓ Proficient in Microsoft Office.

✓ Proactive, responsible, able to work independently and multi-task, organised and

resourceful.

✓ Must be a good team player with great communication and interpersonal skills.

✓ Cheerful and courteous.

✓ Able to speak, read and write proficiently in English.

iNTERESTED CANDIDATE, PLEASE EMAIL UPDATED CV WITH PHOTO, CONTACT NUMBER TO [email protected]

About imToken:

imToken, a Series-B blockchain technology company headquartered in Singapore, is inspired to make digital life equally accessible to everyone, and we are committed to creating digital wallets that are simple to use, safe and secure for every user.

Since its founding in 2016, imToken has served over 14 million users in more than 150 countries worldwide. Currently imToken supports the management of multi chains, decentralized exchange and DApp browser. In 2020, we established imToken Labs to continue to explore and apply cutting-edge blockchain technologies to drive innovation and growth of imToken in the global marketplace.

A blockchain is only valuable when the nodes are connected. We look for people who are fast learners, self-motivated and value teamwork regardless of role or team. imToken welcomes everyone who joins imToken to bring their unique talents to the team and make the blockchain different!

Be aspired by our core values:

• Self-motivation: Taking initiative and ownership, setting ambitious goals, and leading with determination.
• Team work: Enfolding a culture of collaboration, respect, and support, propelling each member towards shared success through collective aspirations.
• Fast-learning: Embracing continual growth and industry shifts, quickly integrating new knowledge and aspiring to become an expert of the domain landscape.
• Intrinsic: Striving to make a meaningful contribution to the greater good by embodying a profound understanding of purpose and integrity, along with authenticity, resilience, and an unwavering commitment to ethical excellence.

About the role:

As our PMO Lead, you will be responsible for setting project management standards, overseeing performance, and driving continuous improvement. With strong leadership and collaboration skills, you will ensure successful project outcomes while adapting to changing business needs.

What you will be doing:

• Establishing PMO standards, templates, and guidelines in collaboration with the project management team.
• Overseeing and enforcing project governance processes to ensure adherence to established standards and policies.
• Monitoring and reporting on project performance and progress to stakeholders, including project sponsors and senior management.
• Conducting project audits to assess compliance with standards and identify areas for improvement.
• Implementing quality assurance measures to ensure the successful delivery of projects within scope, budget, and schedule.
• Providing leadership and guidance to the project management team to enhance project delivery effectiveness.
• Facilitating communication and collaboration among project stakeholders to promote alignment and mitigate risks.
• Identifying and implementing opportunities for process improvement within the PMO and across projects.
• Mentoring and coaching project managers on best practices in project management and PMO governance.
• Collaborating with cross-functional teams to integrate project management processes and tools effectively.
• Serving as a point of contact for escalations and issue resolution related to project management and PMO activities.
• Continuously evaluating and refining PMO practices to adapt to changing business needs and industry standards.
• Developing and maintaining relationships with key stakeholders to support the successful delivery of projects.

What we look for in you

• Bachelor's degree in a relevant field; Master's degree preferred.
• Project Management Professional (PMP) certification or equivalent preferred.
• Proven experience in establishing and managing a PMO within a complex organizational environment.
• Strong understanding of tech scrum master, project management methodologies, tools, and techniques.
• Excellent leadership and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Solid analytical and problem-solving abilities with a keen attention to detail.
• Exceptional communication skills, both written and verbal.
• Ability to prioritize and manage multiple projects simultaneously.
• Proficiency in project management software and Microsoft Office applications.
• Demonstrated commitment to continuous learning and professional development.

What are nice to have

• Preferably with working experience in a start-up environment or technology or payment processing or blockchain company.
• Ability to conversant in Mandarin.

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Mon - Fri: 8:30am – 5:00pm

Sat: 8:30am - 1:00pm

The job of Enrolled Nurse will primarily consist of administrative tasks, amounting to approximately 70% of their responsibilities. These administrative duties will involve patient registration, medication dispensing, processing medical insurance, collecting payments, and managing appointment schedules.

The remaining 30% of their responsibilities will pertain to nursing duties, specifically assisting the doctor in minor clinic procedures.

For interested candidates, please send your updated resume:

Email: [email protected]

WA: wa.me/6596503173

Tele: @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities

• Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.
• Dispense medicine when needed
• Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.
• Retrieve medication from inventory.
• Create prescription labels and put them on prescription containers.
• Place medication into prescription containers.
• Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.
• Assist with maintaining the Pharmacy department by keeping it clean and in order.
• Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.

Requirements

• Min Diploma in Pharmaceutical Science / Pharmaceutical Chemistry / Other relevant certification
• Meticulous and a team player
• Good communication skills
• Knowledge of MS Word, Excel

Interested candidates please send your updated resume to:

Attn: Pharmacy Technician (5 days office hours/ East, Up to $3500) #HKA

[email protected]

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

Responsibilities

· Utilizes independent judgment in performing both routine and complex laboratory tests using a variety of techniques, instrumentation, and equipment in order to assist the physician in the diagnosis and treatment of disease.

· Performs complex chemical, biological, hematological, immunologic, microscopic, and bacteriological tests.

· Examines and analyzes body fluids and cells and matches blood for transfusions.

· Analyzes chemical content of fluids and tests for drug levels in the blood

· Prepares specimens, counts cells, and looks for abnormal cells in blood and body fluids.

· Analyzes test results and relays them to physicians.

· Exercises professional judgment in order to prioritize and evaluate varying test requests efficiently.

· Follow procedures for collecting and processing Biological specimens.

· Performs analytical testing procedures with accuracy and precision.

· Demonstrates scientific knowledge of testing principles, analytic procedures, and their results allowing for appropriate interpretation in conjunction with disease and physiology. Integrates multiple data to resolve problems.

· Implements and monitors quality control, new equipment, and/or methods.

· Performs tasks efficiently and maintains work area.

Requirements

· Min Dip/Degree in Biomedical Sciences/Other relevant fields

· No experience required, training will be provided

· Meticulous and have good analytical insights

· Keen interest in the healthcare industry

· Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Purpose of Job:

· Build and maintain strong client relationships

· Keep site team focused to maintain high level of service standard

· Encourage teamwork, ensure all staff members are involved in generating high client satisfaction

· Hands on supervision of staff performing a variety of services

Desirable Qualifications:

· 3+ years comprehensive outsource experience preferred

· At least 2 years prior leadership experience

· Excellent verbal and written skills

· Highly detail oriented

· Strong customer service and interpersonal communications skills

· Maintain confidentiality and exhibit professional decorum at all times

· Competent in all aspects of host site services

· Ability to prioritize and handle multiple tasks

· Ability to train and develop staff toward their full potential

· Ability to deal with difficult personnel issues

· Train and lead others

· Strong knowledge of Microsoft Excel, Word, PowerPoint

Desirable Skills:

· Understanding of risk and compliance issues within the banking industry

· Effective client service and account supervision skills with strong communications skills required

· Client facing experience and proven negotiation skills

· Ability to work in highly time-sensitive environment and collaborate with all stakeholders

· Demonstrated problem-solving abilities

· Ability to delegate, prioritize and handle multiple tasks with a willingness to ‘pitch-in’ when needed

· Cross-cultural sensitivity

· Ability to drive change and global initiatives locally

Supervisory Responsibilities:

· Provide staff supervision across service lines. Offer ad-hoc feedback to individual staff members on performance excellence or issues

Job Responsibilities:

CLIENT SERVICING

· Together with AM, meet key client contacts regularly to discuss operations and identify opportunities for service enhancement

· Support AM to conduct staff appraisals & development planning

· Ensure processes and procedures are observed at all times and updated regularly

· Apply sound information-gathering and analytical skills to problem-solving

· Ensure on-time and accurate reporting

· Support client-instigated special projects including software implementation & upgrade

· Provide fast turnaround to client ad hoc reporting or information requests

· Assist AM to conduct (as a minimum) annual customer satisfaction survey

OUTPUT MANAGEMENT (MFDS)

· Review and develop strategy pertaining to support on the copiers, printers, output management requirements to clients and users in evolving the business to a new level

· Prepare monthly and bi-weekly reports such as reports pertaining to client users when required

· Maintaining and updating fleet (MFDs, HP printers, fax machines) inventory list

· Participate in the process of the optimization plan of MFD fleet for the whole firm

· Analyse/right-size and make recommendations to BUs on their MFDs

· Liaise and negotiate equipment/toners pricing with vendors upon lease/contractexpiring

· Keeping track of BUs’ requisition of toners

· Consolidate used toners for recycling

· Call technicians onsite to repair faulty machines

· Co-ordinate with IT and vendor for installation and decommissioning of machines

· Participate in monthly/quarterly meetings with output management vendor

RECORDS MANAGEMENT

· Prepare monthly Records Management metric report to be submitted to HK

· Preparing ad-hoc reports requested by HK/SG

· Maintain firm’s inventory records

· Assist BUs to co-ordinate with vendor for archiving and retrieval of cartons

· Provide training to users on how to classify documents, using the Master Retention Schedule, before sending for archiving

· Perform checks to make sure classification of documents is correct before sending cartons for archiving

· Participate in Facility audit checks on vendor

CONFIDENTIAL WASTE DISPOSAL

· Preparing ad-hoc reports requested by HK/SG

· Maintain a checklist of all existing confidential waste bins in the firm

· Escorting the vendor during weekly routine visits

· Update SOP document when there is any change

· Participate in annual audit checks on the processes to make sure it complied with the SOP/SLA

ADDITIONAL RESPONSIBILITIES

· Assist other service functions during peak times and act as backup/coverage

· Adhere to all health and safety issues, and always maintain a safe working environment

· Produce and regularly update a business continuity plan covering the provision of services to client in the event of site inaccessibility (power, network, building disruption)

· Ensure strict compliance with both client and company established processes, procedures and policies, particularly covering confidentiality of client corporate information

· Keep current with new information and policies, and communicate changes to team

ADMINISTRATION

· Prepare vendor invoices for payment

· Assist in preparing reports, monthly metrics, presentations, and other documents using Microsoft Office applications such as PowerPoint, Excel, and Word.

· Administer all contract documentation and ensure all contract information is updated in a timely manner and maintain a register of all contracts

· Setup internal meetings/discussion when required

· Participate in monthly meetings with client