Release Operations and Change Manager

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Our Client is a leading stable firm.

Position Summary

The Release Operations and Change Manager is essential in enhancing ITIL processes within the Platform Technology division. This role focuses on overseeing the evaluation and approval of technology changes, ensuring compliance with established change management protocols. The manager will lead change approval sessions, monitor progress, secure necessary approvals, and ensure timely closure of all changes.

Key Responsibilities

• Organize and lead change approval meetings with technical teams and management.
• Develop and execute effective change management strategies and plans.
• Guide cross-functional teams to achieve change objectives successfully.
• Prepare comprehensive reports for senior stakeholders, detailing approved changes and their associated risk profiles.
• Track change progress, proactively identifying and mitigating potential risks.
• Collaborate with project managers to seamlessly integrate change management into project planning.
• Foster a culture of resilience and continuous improvement with a focus on risk management.
• Analyze trends related to the impacts and outcomes of changes.
• Review incidents to ensure accurate documentation in line with the Incident Management process.
• Monitor and report on key performance indicators (KPIs) related to Change Management.
• Conduct post-implementation reviews for changes that did not succeed or led to incidents.

Release Management:

• Design and implement effective strategies, processes, and procedures for release management.
• Oversee all aspects of release activities, including scheduling, resource allocation, and stakeholder communication.
• Work closely with development teams to clarify release requirements and dependencies.
• Ensure compliance with software release management policies while maintaining proper role segregation.
• Collaborate with QA teams to ensure thorough testing and adherence to quality assurance standards.
• Coordinate with operations, technology, and external partners for smooth deployment and rollback planning.
• Identify and address risks, issues, and conflicts related to releases.
• Communicate release plans, status updates, and changes to all relevant stakeholders.
• Ensure compliance with organizational policies, procedures, and industry regulations.
• Continuously refine release management processes and practices to enhance efficiency.
• Prepare detailed reports for senior stakeholders on release activities and associated risks.
• Work alongside project managers to effectively integrate release management into project plans.
• Cultivate a culture of resilience and ongoing improvement with a focus on risk awareness.
• Analyze trends in release activities to identify areas for enhancement.
• Monitor and report on all KPIs related to Release Management.
• Collaborate with technical teams to conduct post-implementation reviews for unsuccessful changes and rollbacks.

Requirements

• 5-10 years of experience in change management within a large organization.
• Experience in a regulated financial institution is a strong advantage.
• Knowledge of the payments landscape is beneficial.
• Comprehensive understanding of software development life cycles (SDLCs) and release management methodologies.
• Proficiency with release management tools, code repositories, and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, BitBucket); experience with ServiceNow is a plus.
• ITIL 4 certification is required.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

• Salary: $ 3,000 - $ 3,300
• Working Location: Ngee Ann City Tower A
• Working Hour: Monday - Friday (9am - 6pm)

Job Description:

• Liaise closely with both our Customers and Suppliers regarding enquiries and offers.
• Preparation and execution of Sales & Purchase Contracts.
• Preparation of Letters of Credits for issuance (both import and export L/Cs).
• Experience in preparation, issuance and negotiation of Letter of Credits.
• Preparation of Import and Export Shipping Documentation for Bank L/C negotiation.

Requirements:

• Diploma / Degree in Logistics or equivalent.
• Proficient in MS Office Applications.
• Experience in preparing Bank Letter of Credit negotiation and Shipping documents.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Benefits Summary:

• Up to $3100
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Follow up on shipment progress and ensure goods are delivered in a timely manner
• Handling process order, verifications and follow up with customer orders
• Coordinate with shipping operators of the status delivery and loading scheduled
• Handle customer complaints and building good rapport with customers
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273
EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

• Location: Penjuru
• Salary: $2800 - $3100
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm

Responsibilities

• Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
• Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
• Coordination with booking agents or ship operators for status of supply schedule / vessel loading
• Collaborate closely with the planner to ensure timely supply and coordination
• Tally overall order received at the end of day to ensure all order is not missed out
• Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
• Closing of job orders for billing once job is completed
• Handle customer complaints, provide appropriate solution and alternatives
• Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
• Other Duties as assigned

Job Requirements:

• 2 - 3 years’ experience in Logistic Operations
• Proficient in Microsoft Office

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

We are looking for a passionate and self-driven individual to join our Insurance Operations Team (Regional). In this role, you act as an important liaison between Insurance advisors, insurer providers, and regional colleagues.

The main function of this position includes the following:

• Handling the documentation and submission of new insurance business
• Data entry
• Handling day-to-day tracking of insurance submission status
• Assisting Team Manager in ad-hoc duties

Requirements

• Diploma/Degree in Banking & Finance/Business Administration
• A good team player who can work independently and diligently
• Meticulous and enjoys working with documents
• Able to work well in a fast pace environment with little supervision
• Self-motivated and able to multi-task.
• Strong sense of responsibility
• Good communication and team building skills
• Competent with MS Excel and Word
• Preferably has some experience in Insurance operation
• Fresh graduates are welcome to apply
• Able to commit contract period of 6 months

Beauty Advisor/ Retail Sales (Korea Products)

Working Days: 5 days

Working hours: 44hrs (Rotate Shift) Operation hours 10am – 10pm

Location: Orchard

Salary: $2500 - $3500 (depend on experience)

Responsibilities

Customer Service

- Deliver excellent customer service, cultivating a pleasant shopping experience for customers.

- Handle daily customer queries & feedbacks with prompt and fitting solutions

- Review and handle returns and exchanges in compliance with company policy

- Contribute creative ideas to build / develop strong regular clientele

Operations

- Support daily business operations of the retail store. (eg: cashiering function,

house-keeping)

- Ensure store presentation is consistent with brand image

- Assist in sales plans execution & participation in conjunction of marketing events & promotions.

Inventory replenishment

- Assist in visual merchandising whenever new stocks arrive, to provide optimal

shopping experience for the brand

- Work closely with the Store Manager & Assistant Store Manager to achieve KPI(s) and for any other store related matters

- Operates POS cash register & handles various payment mode with accuracy

- Communicates feedback gathered through in-store activities to supervisors

Other duties

- Perform any other ad hoc duties that may be assigned from time to time (eg:

Stocktake exercises)

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

The Operations Specialist / Senior Operations Specialist role is critical for the Singapore branch office to continue to meet the service level expectation and trust of the Distributors that the Operations team has painstaking built over the past 3 years. Our business has scaled to a level where the existing team faces a challenge supporting increased in volume of case submissions, enquiries, policy service requests and expanded administrative support services to Underwriting and Partnership while at the same time having to actively participate in project works, new product launches, Day 2 issues and enhancements. The role also ensure that we are able to support one intake management that we are working towards under Project Harmony.

The role will work with the Senior Manager, Operations and Team Lead to provide smooth, timely turnaround for receiving, processing, issuance of new cases and policy contract assembly as well as handling inforce policy service requests. The additional member to the team allows for the implementation of segregation of duties where the Assistance Manager, Operations will perform the maker role while the Manager and Team Lead act as the checker to ensure accurate and efficient processing of transactions, meeting quality assurance and service level. This role is also responsible for first line of defense for the company’s Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT) guidelines and procedures, and will ensure the department compliance with LIA and MAS regulations. The role is Distributor and Client facing, requiring relentless Client focus to ensure an exceptional experience with Sun Life.

This role will be responsible for the intake functions of new business submissions, case rework, policy issuance and assembly, review of client due diligence documents and some inforce policyowner services processing. The role will liaise with multiple internal stakeholders including Underwriting, Partnership and Business Development, Compliance, Product, Finance, Legal and others. Excellent communications skills are must as we strive to be the service provider of choice for Distributors and Clients.

Key Responsibilities

• Intake: ensure incoming emails are worked and routed in a timely manner in accordance with our service standards
• Case setup: establish case records on our systems and index documents to ensure they are easily accessible for our Underwriters
• Policy issuance: aid our Distributors to ensure their submissions are in good order for policy issuance
• Client Due Diligence: demonstrate proficiency in our AML/CFT procedures
• Inforce / Policyowner Services: complete post-policy transactions

Job Requirements

• Education: Bachelor's degree or equivalent industry designations
• Real-world experience: At least 3 years of hands-on experience in life insurance operations, preferrable in the high-net-worth market. You should be able to demonstrate a proven track record of streamlining operations and driving efficiency.
• Innovative passion for process improvement: we value continuous process improvements! You should be able to articulate examples of process improvements you’ve implemented in your previous roles.
• A proactive mindset: our Culture is the key to our success! We are looking a positive, can-do mindset where you view obstacles as opportunities for wins.

Preferred skills

• Detail-oriented
• Excellent communication skills

Responsibilities:

• Manage all legal matters related to the distribution and products for the Wealth and Personal Banking – Insurance (WPB Insurance) business in Singapore.
• Provide legal guidance on distribution-related activities, particularly the sale of WPB Insurance products through third-party channels (e.g., tied agencies, bancassurance partners, brokers, and independent financial advisors).
• Oversee insurance products including Life (e.g., high net worth, retail, and investment-linked products) and Health (e.g., individual/group hospitalisation and employee benefits).
• Preparing standard documentation for new products and reviewing/updating existing ones as needed.
• Participating in product governance meetings to assess legal, reputational, and conduct risks.
• Advising on customer suitability and sales-related considerations for complex products.
• Monitor and respond to changes in relevant laws and regulations, proactively managing legal risks and identifying potential emerging issues across products and distribution channels.
• Provide advice on related matters including marketing, customer acquisition strategies, digital initiatives, and data privacy, while collaborating with subject matter experts across the Legal team when required.
• Support the WPB Legal team in Singapore and engage with wider legal teams across Singapore and regional projects, ensuring alignment with business goals.

Requirements

• Bachelor's Degree or Master or equivalent
• Qualified lawyer with a minimum of 7 years of post-qualification experience.
• With at least 3 years spent in a leading law firm or equivalent in-house role. Significant legal experience in insurance or corporate/commercial practice from a reputable international or Singapore law firm
• Expertise in insurance or banking-related documentation with strong drafting skills.
• Familiarity with commercial transactions, including advisory on confidentiality, data privacy, competition law, dispute management, and consumer protection.
• Solid knowledge of insurance laws and regulations in Singapore, with cross-border legal experience in other Asian jurisdictions being an advantage.
• Ability to collaborate effectively with cross-functional and business teams.
• Open-minded and adaptable, with a willingness to embrace innovation and new working methods.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

The base operations executive is responsible for overseeing and managing day-to-day base operations, with a particular focus on security. This role ensures the efficient and effective handling of equipment and personnel within the yard, while maintaining high standards of safety, security, and compliance. The executive will coordinate with various departments and external vendors to ensure the timely and accurate delivery of services.

As an employee, you contribute to maintaining our organization’s quality, safety, and environmental management system as part of a continuous improvement process. In doing so, within your range of duties, you assume responsibility for adhering to all measures implemented by the company regarding quality, safety, and the environment.

Your responsibilities as base operations executive  

• Develop and implement security policies and procedures to safeguard the base, vessels, and occupants.
• Oversee general maintenance and repairs of yard and warehouse facilities.
• Provide support and coordination on logistical matters for projects and vessels in the region.
• Ensure timely revalidation of statutory certificates for yard equipment, buildings, and warehouses.
• Develop and execute sustainability initiatives to minimize environmental impact and oversee waste management programs.
• Serve as the primary contact for tenants, supervise and manage company drivers, take on driver duties in their absence, assist in pre-procurement processes, and stay updated on industry trends and best practices.

Your qualities and experience
You can move ahead as a base operations executive if you have:

• Diploma in Logistics and Supply Chain Management, Business Administration, or a related field; certification in security management or sustainability practices.
• Possess Class 3 license and preferably a forklift license.
• Minimum of 3-5 years of experience in yard, warehouse, and logistics operations, preferably in a supervisory role.
• Strong knowledge of logistics principles, inventory management, transportation planning, and security protocols.
• Strong communication, interpersonal skills, and ability to lead and motivate a team.
• Excellent problem-solving and decision-making abilities; proficiency in Microsoft Office Suite and relevant software applications; proactive and detail-oriented with a strong sense of responsibility.

This role is with our AWS Outposts Operations team – delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We are looking for a Customer Operations Lead who is highly autonomous, possesses a “can do” attitude, and thrives in a fast-paced work environment. The Customer Operations Lead plays a key role in providing an outstanding customer experience by facilitating the overall program management, scheduling, coordination, and supply chain leadership associated with AWS installations and servicing efforts completed onsite at Client premises. The Customer Operations Lead is responsible for developing processes and deploying strategies that ensure required material and supporting teams are at the right place at the right time, thereby enabling the achievement of defined service-level targets (SLTs). The Customer Operations Lead continuously seeks out and implements continuous process improvement initiatives that strengthen our end-to-end supply chain, operations, and logistics efforts by effectively engaging with internal and external partners and customers as well as third-party servicing providers to deliver meaningful results for our clients and teams.

Key job responsibilities
As a Customer Operations Lead, whilst leading program management efforts associated with installations, break/fix, and retrieval activities, thereby enabling an optimized customer experience. This is a customer-facing role and requires professionalism, excellent communications, and a passion for always providing customers with the best customer service possible. Your activities will include (but are not limited to):
• Serve as the program manager for all orders within the assigned region, partnering with leadership teams, Operations technicians, service support teams, and third-party partners to deliver against established service level agreements (SLAs)
• Lead all scheduling and coordination efforts, to include formalizing assignments of technicians and/or third-party technicians, coordinating travel schedules to align with customer requirements, and navigating supply/materials logistics to ensure all required materials and human capital are prepared for on-schedule servicing
• Serve as the primary point of contact for customers, maintaining accountability for coordinating on-site schedules and logistics and effectively communicating these requirements to all applicable teams and partners
• Program manage efforts related to transferring assets across state/province and/or country lines, partnering with applicable internal and external teams to minimize delays in the delivery of required materials/assets
• Partner with and/or supporting third-party contractors to enable a seamless client experience while meeting established SLTs
• Act as point of escalation for contractors, technicians, and transportation vendors; trouble-shooting issues as they arise
• Consistently foster a culture of open and effective communication, minimizing the learning curve associated with tasks and ensuring all stakeholders are aligned around expectations and next steps at all times
• Leverage data to track operational efficiencies, and develop mechanisms and processes to further enhance operations, as appropriate; Partner with leadership and SME teams to implement improvements to internal/external processes
• Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure
• Work cross-functionally and across Amazon teams to identify and apply best practices and continuous process improvement efforts
• May participate in efforts to train and/or mentor new employees, ensuring a consistent focus on best-in-class client servicing
• May lead larger projects that require cross-functional alignment and support, including large-client installations, global-reaching business initiatives, and/or development of mechanisms to support growth
• May be required to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of client scheduling and/or time-sensitive escalations

Basic qualifications

• 3+ years of technical infrastructure management experience
• 3+ years of experience with data center equipment and rack build/installation efforts
• English language proficiency is required (speaking, reading, and writing)

Location: Changi Airfreight Center (Company will apply for pass)

Employment Type: Full-time

Salary: $1,700/month

Start Date: 1st November 2024

Job Overview:We are seeking a meticulous and organized Air Freight Operations Admin Clerk to join our dynamic team. The ideal candidate will play a key role in ensuring the smooth and efficient handling of administrative tasks within the air freight transportation department. This role involves maintaining accurate records of collections and deliveries, coordinating transporation details with agents, and providing clerical support to the operations team to ensure compliance with company and regulatory standards.

- Ensure timely checking of deliveries and colleciton statuses.

- Liaise with drivers and agents on trasportation instrucitons.

- Monitor shipment statuses and ensure all necessary paperwork is submitted on time.

- Coordinate with internal teams and external vendors to track shipments and resolve issues that may arise during transit.

- Assist with data entry, filing, and maintaining updated records in the company's freight management system.

- Support the operations team by scheduling and coordinating delivery and pick-up of freight with service providers.

- Perform other general administrative duties as assigned.

Qualifications:

• Minimum of N'Level or equivalent

• Prior experience in air freight or logistics operations is an advantage.

• Strong organizational and multitasking skills, with attention to detail and accuracy.

• Ability to communicate effectively with internal teams and external partners via phone calls and Whatsapp messaging

• Proficient in Microsoft Office (Word, Excel).

• Knowledge of freight documentation and customs procedures is an advantage.

• Ability to work in a fast-paced environment and manage time effectively.

Work Schedule:

• 5.5 days work week.

• Office hours.

Benefits:

• Full-time office-based position.

• On-the-job training provided.

• Stable working hours with opportunities for growth.

Interested candidates are encouraged to apply immediately. Please call Tel: 62141690 for more details and to express interest.

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity

The ETS (Enterprise Technology Services) Level 2 Service Operations Team Leader is responsible for overseeing the daily operations of the Level 2 Service Centre Team, managing the team, representing the team to other stakeholders, and helping to ensure that the team and its processes are constantly developing and improving. The Level 2 Service Operations Team Leader will work closely with other Leaders in the wider Service Operations Team to ensure that all ETS service teams are providing a consistent, standardised, and amazing support experience. The Level 2 Service Operations Team Leader will have effective communication and customer service skills and the ability to network and maintain relationships with other support teams.

Key duties & responsibilities:

• Manage and develop the Level 2 Service Centre Team to meet ETS customer service standards and standard operating procedures.
• Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS
• Develop and train the Level 2 Service Centre Team and facilitating the creation of support documentation to assist with managing incidents and requests.
• Facilitate regular team stand ups, weekly business meetings, CDPs, quarterly business planning sessions.
• Report on and monitor the Level 2 Service Centre Team’s performance, as per standard operating procedures.
• Recruiting, interviewing, onboarding, and performance management of Level 2 Service Centre Team members
• Identify skills gaps and training opportunities for Level 2 team.
• Scheduling and resourcing the Service Operations Team to meet customer demand.
• Trend analysis to detect continuous improvements, automation and shift left opportunities.
• Identify, raise, and assist with Major Incidents and Problems.
• Approve changes
• Review and respond to feedback both from end users and internally within ETS.
• Act as an escalation point within region for Service Operations.
• Provide metrics based on customer access channels to help us drive our preferred channels.
• Be capable of carrying out the Level 2 Service Desk Analyst responsibilities and step in to support when needed.
• Engage with other Service Operations Team Leaders across countries and regions to ensure a consistent service is provided across all ETS services.
• Engage with Project Management team to ensure the Level 2 team are kept up to date of any future projects.
• Engage with Product Management team to ensure the Level 2 team are kept up to date of any future projects.
• Be available outside of standard business hours to be able to collaborate as part of our global business.

We’d love to hear from you if you have...

• Minimum 5 years experience working within a technology support context
• Minimum 2 years experience working as a leader or manager within a technology support context
• Broad understanding of Flight Centre’s full technology offering
• Specific understanding of Hardware and PC Support and the Standard Operating Environment (SOE).
• Highly effective skills in communication and customer service with the ability to network and maintain relationships with other support teams
• Travel Industry experience would be desirable
• Has the ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for service operations and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to advocate for resources, support, and appreciation for service operations.
• A complete understanding of the organisation’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Benefits Summary:

• Up to $3100
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Follow up on shipment progress and ensure goods are delivered in a timely manner
• Handling process order, verifications and follow up with customer orders
• Coordinate with shipping operators of the status delivery and loading scheduled
• Handle customer complaints and building good rapport with customers
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Company Overview:
Our client is a leading player in the metals recycling industry, known for their commitment to quality, innovation, and sustainability.

Role overview:
Yoi will work closely with the Business Manager and Managing Director to manage and streamline all business operations.

Key Responsibilities:

• Oversee 4 key business areas: Legal Compliance, Operations, Risk Management, and Finance.
• Resolve operational issues in collaboration with the management team.
• Review and approve company processes and policies for compliance and efficiency.
• Recommend improvements to company structure and operational effectiveness.
• Drive change, innovation, and continuous improvement across the business.
• Implement and monitor yield management for competitiveness and profitability.
• Ensure compliance with company standards, including proposals and costings.
• Manage headcount, budgets, and succession planning to enhance productivity.
• Communicate and reinforce company strategy to internal and external stakeholders.
• Conduct quarterly department reviews to ensure target achievement.
• Collaborate with Business Development to align sales strategies with company goals.
• Build strong relationships with stakeholders through meetings and events.

Qualifications:

• Bachelor's Degree in any discipline.
• Proven leadership experience in an SME or start-up environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.

To apply online please use the 'apply' function, attaching along your updated resume.

(EA: 94C3609/ R1442042)

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Oversee and track vessel port calls.
• Review and confirm port cost estimates.
• Find and negotiate opportunities for cost savings.
• Monitor vessel operations during port calls.
• Create reports and manage other assigned tasks.

Requirements:

• Diploma and above
• At least 2 years Marine /Freight forwarding experience in Energy/Oil &Gas industry.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Responsibilities:

Support APAC HR Lead to provide full spectrum of generalist scope to internal team by providing sound and professional advice to respective HODs and be fully competent in the all aspects of generalist role within APAC.

a. Performance Management

• Support in yearly performance appraisal cycle
• Drive employee development plans with cross functional team
• Ensure cycle is launched and closed based on timeline set up by HR Lead

b. Recruitment

• Take charge of recruitment of all levels of employees
• Develop sound hiring strategies in terms of short-term and mid-term hiring requirements based on organization needs
• Creation and Update of job descriptions, online job postings, screening of profiles and arrangement of interviews
• Provide support in managing talent pipelines

c. HR Administration & Payroll

• Responsible for timely upkeep of employee information on HRMS
• Ensure timely processing of monthly single cycle processing excluding new hire or resignees
• Acts as the point-of-contact for auditors, payroll vendor, corporate secretary etc
• Perform IR21 as and when required
• Perform monthly CPF submission
• Support in Yearly IR8A submission and verification
• Oversees all work pass applications, renewals and cancellation in a timely fashion
• Manage onboarding and offboarding
• Manage quarterly submission of government paid leaves and ad-hoc MOM surveys including OED
• Facilitate medical check-up and employee vaccinations (relevant to work requirements) and ensure record keeping

Job Qualifications:

• Diploma in any discipline with over 8 years of HR experience in similar capacity or portfolio
• Professional certificates such as SHRM-CP or CHRM is advantageous
• Proven track record in supporting APAC region with solid knowledge in region is required.
• Prior experience in policies development and implementation is required
• Experience in Netsuite is advantageous
• Excellent verbal and written communication
• Excellent interpersonal skills
• Self-driven personality to see to completion of work or project assigned
• High attention to details
• Ability to work in a small team

Vault Personnel Pte Ltd
EA Licence No: 20C0275
Jacinta Cai
Registration Number: R24124477

Morgan McKinley is seeking a Finance Operations Manager (Financial Industry) for a 12 month contract assignment with a possibility to extend or to go perm!

Key Responsibilities:

• Remediate issues arising from balance sheet substantiation and reconciliation reviews.
• Collaborate with various stakeholders to ensure the quality of data flowing into the general ledger.
• Support the VP in implementing processes that embed First Line of Defense (FLOD) roles and responsibilities.
• Work with the Finance Management team to understand risks and support Assurance Reviews to ensure coverage of key controls.
• Enhance the monthly financial closure process, improve month-end journal entry controls, and identify opportunities to reduce closure time.
• Support the integration of the new policy administration system (PAS) with the General Ledger, review UAT results, and address finance operations process gaps and control findings.
• Evaluate changes to finance operations processes due to PAS integration and update Standard Operating Procedures (SOPs) accordingly.
• Oversee direct control improvements related to premium and policy transactions.
• Identify opportunities to strengthen internal controls, document processes, obtain necessary approvals, and implement changes.
• Support the implementation and maintenance of end-user controls (EUCs) annually.

Requirements:

• Minimum of 6 years of finance operations experience with a relevant finance qualification.
• Experience in the insurance or financial services industry is preferred.
• Strong understanding of finance risk management frameworks, including operational risk policies and Sarbanes-Oxley (SOX) compliance.
• Ability to provide structured solutions to complex problems and effectively communicate with stakeholders.
• Proven multitasking skills and the ability to manage competing deadlines.
• Hands-on experience with managing ERP or GL system changes is a distinct advantage.
• Excellent communication skills, both oral and written, with the ability to simplify complex ideas.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Duties and Responsibilities:

• Primary role is to monitor and manage U.A.E Port operations and reporting to management on a timely basis.
• To facilitate day to day communication, coordination and liaison between Singapore Headquarter and U.A.E

Operations:

• Efficiency in Bunker Tanker Fleet Programming.
• Able to update bunker job schedule daily.
• Coordinate and liaise with relevant parties on daily operational activities.
• Maintain and update operations documentation.
• Be conscientious on the movement of every barge 24-hour basis.
• Any other adhoc duties.

Requirements:

• Minimum 'O' Level / Diploma
• Knowledge of office management systems and procedures is a plus
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Great interpersonal skills

We are looking for an IT Operations Manager to support Cloud Operations. This is a 12 months direct client contract with a potential to extend / convert into a permanent headcount.

Roles and Responsibilities:

1. Key member of IT Operations team that manages TMLS IT infrastructure and services, including end-user computing

2. Manage and govern IT Infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters

3. Manage or to be involved in Infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities

4. Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, Change Requests and Application Support.

5. Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.

6. Assist with IT audit management and matters.

7. Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.

8. Contribute and document IT Ops procedures and standards as needed in knowledge base

9. System and network patching, capacity and performance management

10. Assess system performance and recommend improvements.

11. Ensure data is handled, transferred, or processed according to the company guidelines and established processes.

Experience and Skills:

1. At least 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
2. Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools
3. Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage
4. Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
5. Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
6. Strong experience in managing internal stakeholders, end users and vendors.
7. Good teamwork, problem-solving and analytical skills
8. Degree in Engineering/Business/Finance/Computer Science or equivalent

Argyll Scott Consulting Pte Ltd

Join Our Team as a Trade Operations Coordinator (Import/Export)!

We are seeking an experienced Export/Import Coordinator to manage complex shipping and documentation processes. This position will start off as a 3 months contract with a high chance to convert to permanent based on performance.

What You’ll Do:

• Handle full set of import/export, letters of credit, and banking documents for shipments/customers, including smelters and ICW.
• Prepare accurate shipping documents (Invoice, Packing List, Certification of Origin, Marine Insurance, etc.) in a timely manner.
• Liaise and coordinate with suppliers, customers, and forwarding agents to ensure efficient cargo delivery.
• Communicate directly with shipping lines regarding draft BL, BL amendments, and master BL security printing.
• Calculate pricing for hedge contracts to ensure accurate invoicing.
• Review documents for compliance with sales terms, L/C terms, and customer requirements.
• Follow up on deposits/LC issuance to confirm required payments prior to shipment.
• Ensure the title of goods is transferred based on payment terms.
• Provide timely information to customers regarding documentation and operational inquiries, ensuring excellent customer service.
• Collaborate with internal teams, such as traders and fixation, to address customer needs and resolve issues.
• Offer guidance to Customer Service Specialists as needed.
• Serve as a backup for Team Leads in their absence.
• Complete ad-hoc tasks assigned by the team leader.

What We’re Looking For:

• Bachelor’s degree in Logistics, Business Administration, or related field preferred.
• 3+ years of experience in export/import coordination or logistics.
• Strong knowledge of shipping documentation and regulations.
• Prior experience in handling Letter of Credit, full set of export shipping docs, familiar with Incoterms
  • 2-3 years in shipping, capable of handling high-volume orders, preferably past experience working in commodities company
• Experience using BSM & SAP Hana

Why Join Us?

• Hybrid working arrangement (2 days WFH/week)
• Flexi working hours
• High chance of conversion to permanent

If you’re ready to take the next step in your career and make a meaningful impact, we want to hear from you!

Apply now to join our client!

Simply submit your application with your updated resume by clicking the ‘Apply’ OR send an email to joyce.tan@quesscorp.sg.

Tan Yen Ling Joyce

Reg No: R1871216

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

We are looking for an IT Infrastructure and Operations Manager to support Cloud Operations. This is a 12 months direct client contract with a potential to extend / convert into a permanent headcount.

Roles and Responsibilities:

1. Key member of IT Operations team that manages TMLS IT infrastructure and services, including end-user computing

2. Manage and govern IT Infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters

3. Manage or to be involved in Infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities

4. Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, Change Requests and Application Support.

5. Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.

6. Assist with IT audit management and matters.

7. Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.

8. Contribute and document IT Ops procedures and standards as needed in knowledge base

9. System and network patching, capacity and performance management

10. Assess system performance and recommend improvements.

11. Ensure data is handled, transferred, or processed according to the company guidelines and established processes.

Experience and Skills:

1. At least 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
2. Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools
3. Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage
4. Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
5. Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
6. Strong experience in managing internal stakeholders, end users and vendors.
7. Good teamwork, problem-solving and analytical skills
8. Degree in Engineering/Business/Finance/Computer Science or equivalent

Argyll Scott Consulting Pte Ltd

Our client, a foreign bank is urgently looking for suitable candidates to join their trade finance team.

Senior Officer, Trade Services Operations

Details of Job responsibilities:

1. Responsible for prompt and accuracy of:

- issuing Import L/C and Amendment.

- processing Export L/C advising/amendment & confirmation

- processing Inward and Outward Collection and settlement

- computing fees on transactions and billing to customers

- processing export bills negotiation/settlement

- processing Bills Discounting/TR Financing/Forfaiting.

- following up on unpaid bills and the outstanding fees

- making payment to customer as per instruction

- reporting on Trade activities.

- handling new tasks as and when required.

- issuing Banker’s Guarantees as and when required.

- assess market prices of goods to find out if further information should be obtained where contract price differs significantly from market price.

- checking of Trade Import / Export Documents either as 1stor 2nd checker

2. Check to ensure that:

- customer's application forms submitted are correctly filled up, checked and signatures duly

verified. Any alterations are chopped and signed by applicant.

- transaction requires bank's commitment must be approved by management before

processing or customer’s limit is available.

- payments for outstanding items are credited to our nostro accounts with good value

- documents, which are settled, scanned and are properly filed

- transaction’s name cleared with no OFAC hit.

- accurately performed Vessel Tracking system.

- funding details thru’ CPS system is correct.

3. Assume new role as new product lines may be added from time to time

4. Improve on the processing of product and to shorten delivery time to customers.

5. Provide quality customer services.

6. Ensure transactions thru’ Eximbills system are correctly inputted and accounting entries

accurately posted.

7. Comply to branch policy, procedure and regulation on: KYC, AML, CFT and GRC at all times.

8. Job Scope as listed in appendix enclosed.

9. Comply with all the internal policies and procedures as well as the relevant laws and regulations.

EA License No. 16S8296 • EA Personnel Registration No. R21102756