Job Summary:
The incumbent will be part of the road operations team ensuring smooth running of the pre-post carriage covering but not limited to Airfreight ,FCL, LCL, Cross Border and Batam Cross Dock within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Supervise transportation vendors to ensure their drivers are aware of their duties
• Responsible for managing the execution, direction and coordination of all transportation matters within the organisation
• Responsible to gauge the transportation requirements of the shipment and devise a cost effective and feasible transport planning
• Maintain the department budget
• Manage schedule and routes so as to assure the smooth running of Road operations
• Communicating effectively with all the BU IFFO team and responding to their requirements before execute job to various sub-contractors ensuring they deliver within agreed terms
• Dealing with the effects of traffic congestion

Job Requirements:

• At least 2-3 years of relevant experience on sea or Air freight
• Good working knowledge about vehicles and trucks
• Good interpersonal skills to deal with all types of people including drivers, IFFO, and senior members of the organization
• Able to provide quick solutions and improvise on existing ones
• Possess good communication skills
• Ability to work flexibly and make decision quickly

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

• 5 Days (Mon-Fri)
• 9am-6pm
• WCEGA Tower (Bukit Batok)
• SGD 3,500 - $5000 + variable bonus

Job Description

• Answer customers’ queries and prepare quotations
• Handle and arrange import and export shipments
• Liaise with overseas agents to check on the shipping documents, rules and regulations for the respective countries
• Issue custom permit
• Close communication with vendors, shippers, customers, carriers and overseas agents
• Perform data entry for freight services
• Accurately manage paperwork documentation for billing and closing of files after shipment completion
• Perform ad hoc duties as assigned by management

Requirements

• Minimum 1 year experience in Freight Forwarding industry

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• To achieve smooth operations of all own and time charter vessels and provide highest quality to customers.
• Being person in charge for all operational matters on the handled ships.
• Carefully study all terms & conditions of the agreed contracts and taking care that all requirements are being followed and fulfilled.
• Voyage planning (calculating fuel consumption / cargo intake / port rotation / optimal sea route).
• Preparation of voyage orders for the ship.
• Sending agency appointments to the designated agents in the various ports.
• Coordinating cargo intake & bunker requirements together with captain of the ship.
• Appointing weather routing company to help fine-tune optimum sea route.
• Ordering bunkers which to be supplied at the designated port.
• Sending regular updates on ship’s estimated arrival / departure time to required parties (such as charterers, owners, agents).
• Supervising process of issuing freight invoices / paying & collecting hire / laytime calculations).
• Paying port disbursements and supervising finalization process.
• Approving cargo documentation and releasing same to relevant parties.
• Monitoring ship’s performance at sea.
• Arguing performance claims towards clients in case required.
• Data input into softmar and making sure all relevant information is constantly updated.
• Regular monitoring of the profit & loss calculation for each particular voyage.
• Claims handling in coordination with legal department.
• Checking finalized voyages and explaining profits & losses in detail.

Requirements

• Minimum 2 years of relevant working experience
• Reliable track record in shipping industry
• Excellent communication & social skills
• Team player
• Well organized & structured
• Ability to pay attention to detail
• Good verbal & written skills in English
• Able to work under pressure

We are looking to speak to Operations Managers!

You will be responsible for the effective development, implementation and management of operations in the Singapore office. You will also play a crucial role in the success of the Secretarial Services Team in the Singapore office and will have overall responsibility for the team’s delivery!

Responsibilities

• Office Administration- Responsible for the smooth and efficient running and delivery of all Operations functions
• Management of Secretarial Services Team- Active involvement in management of the Secretarial Services Team to ensure agreed KPIs are met and reassessed as appropriate
• Facility Management- Act as appointed contact vis-à-vis the building’s landlord and management office and maintain credible tenant/landlord relations
• Compliance and Risk Management- Develop, update and review various local office policies and ensure that the office complies with the local regulatory and other requirement

Requirements

• Fluency in both oral and written English
• Good presentation skills
• Minimum 7 years of experience ideally in an Operations role within professional services
• Experience in supervising teams and working with senior stakeholders
• Ability to challenge existing procedures and policies
• Strong MS Office skills and good overall IT literacy
• Degree (or equivalent)

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138

Benefits Summary:

• Up $3500 + Bonus + Benefits
• 5 Days work week
• East

Responsibilities:

• Manage vehicle accident claims
• Ensure all documents are such as job cards, files and reports are raised, and jobs are invoiced.
• Liaised with insurance company pertaining motor claims / accident reporting reporting matters
• Administration duties such as check costing, claims and purchase of spare parts
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Job Overview:

As the Restaurant Operations Manager, you will play a pivotal role in revamping and expanding our Vietnamese restaurant with three existing outlets. We are seeking a dynamic and experienced individual to oversee the day-to-day operations, enhance customer experience, and drive the strategic expansion of our brand.

Responsibilities:

Operations Management:

1. Optimize Operational Efficiency: Streamline and standardize operational procedures across all outlets.
   Implement cost-effective measures to improve overall efficiency.
   
2. Quality Control: Ensure adherence to quality standards in food preparation, presentation, and service.
   Monitor and maintain high levels of cleanliness and hygiene.
   
3. Staff Management: Oversee recruitment, training, and development of restaurant staff.
   Create and maintain a positive work environment to enhance staff morale.
   

Customer Experience Enhancement:

1. Customer Service Excellence: Develop and implement strategies to enhance customer satisfaction.
   Monitor customer feedback and implement improvements accordingly.
   
2. Menu Development and Innovation: Collaborate with the culinary team to revamp and innovate the menu.
   Introduce new dishes and culinary experiences to attract and retain customers.
   

Expansion and Growth Strategy:

1. Market Analysis: Conduct market research to identify expansion opportunities.
   Stay informed about industry trends and competitors.
   
2. New Outlet Openings: Lead the planning and execution of new outlet openings.
   Ensure seamless integration of new outlets into existing operations.
   
3. Revenue and Profitability: Develop and implement strategies to increase sales and profitability.
   Monitor financial performance and implement corrective measures as needed.
   

Administrative Duties:

1. Inventory Management: Oversee inventory control and ordering processes.
   Minimize waste and optimize stock levels.
   
2. Reporting: Generate regular reports on key performance indicators and operational metrics.
   Provide insights and recommendations for improvement.
   

Qualifications:

• Proven experience in restaurant operations management, preferably in the hospitality industry.
• Strong leadership and team management skills.
• Excellent understanding of Vietnamese cuisine and culinary trends.
• Ability to work in a fast-paced and dynamic environment.
• Exceptional communication and interpersonal skills.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth within a rapidly expanding restaurant chain.
• Employee discounts and other perks.

The Operations Manager is to manage and oversee the Profit & Loss for each outlet. You will plan and set KPI on the sales, profits, cost of goods, quality service and clinliness; partnership with Group Chef and kitchens to develop strategie and achieving the business target. You will also required to work closely with HR on manpower planning, performance and reward systems.

Job Responsibilities

• Plan and create business action plans, strategies and work with Restaurant Managers and Head Chef on menu engineering menu and to ensure smooth implementation and proper tracking are in place, in terms of costing sheet, improving work process, sales, profit, COGs, upselling and propositions for staff incentives.
• Facilitate commercial business and operations with creativity and innovations.
• Oversee the overall operational activities, optimising staff productivity and efficiencies at all time.
• Analyse past business and financial trends, threats, and growth opportunities for the respective outlet.
• Generate and produce bi-monthly updates and monthly report with the HQ team.
• Introduce new menu item, food presentation, service delivery and tone of voice to upkeep the brand image standard for each concept.
• Manpower planning, participate in recruitment and onboarding process.
• Keep Operations Team motivated and positive, build confidence and providing emotional and technical support.
• Assess and evaluate team members performance and provide constructive feedback.
• Ensure all operational standards in terms sanitation requirements, food safety regulations, operations licenses and loss prevention are consistently met.
• Gather guests’ feedback and implement any corrective measures and improvements when necessary.
• Involved directly with bi-annual budgeting, sales reports & forecasts and inventory management.
• Ensure outlets upkeep appliances, kitchen equipment, aircon, furniture etc are reliable and working condition, and following up on regular maintenance.

Job Requirements:

• Diploma in Business Management, or equivalent.
• At least 6-8 years of experience in operations or business development, with 4 years in managerial position, or with relevant working experience.
• Possess good foresight and helicopter view to identify trends, see overall progress and anticipating ahead.
• Competent with financial analysis, effective problem-solving skill and strong decision-making skill.
• Possess people skills and effective communicator.
• Meticulous to details.
• Mature and attentive listener.
• Required to work on off-office hours as and when required.
• Required to travel from outlet to outlet frequently.
• IT savvy, proficient with Microsoft software and applications.

Remuneration:

• Salary + Quarterly Bonus
• Leaves (Annual,Medical, Birthday, Childcare, etc)
• Medical Benefits
• Staff Discounts
• Special Product Incentive (programme base)

Only Singaporean / PR needs apply. We regards only shortlisted candidates will be notified.

• Responsible for all ISO Tank operation matters.
• Handle documents for import/export, transshipment operations and orders handling domestic and overseas customers.
• Liaise with haulers, forwarders and customers and handle invoices and payment matters.

Requirements:

• Diploma and above
• At least 2 years of operations experience in ISO Tanks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Product Promoon and Sales:
• Demonstrate a thorough understanding of Skincare products, ingredients, and their benefits.
• Engage customers in meaningful conversaons to assess their skincare needs and concerns.
• Recommend suitable skincare rounes and products based on individual requirements.
• Provide product demonstraons and explain the applicaon techniques to enhance
customers' understanding.
• Proacvely cross-sell and upsell products to maximize sales opportunies.
• Maintain a deep knowledge of the compeve landscape and industry trends.
2. Customer Service and Consultaon:
• Deliver exceponal customer service by providing a personalized and atenve shopping
experience.
• Acvely listen to customers, addressing their quesons, concerns, and feedback.
• Offer skincare advice, ps, and recommendaons to help customers achieve their desired
results.
• Provide thorough explanaons of product features, usage instrucons, and potenal
outcomes.
• Maintain a friendly, approachable, and professional demeanour at all mes.
3. Store Operaons:
• Assist in maintaining the cleanliness, organizaon, and visual merchandising of the store.
• Monitor inventory levels and promptly restock products as needed.
• Track and record sales, customer interacons, and relevant data accurately.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

Overview

In today's rapidly evolving business landscape, security has become a paramount concern for organizations worldwide. Microsoft Security Solution is at the forefront of this crucial endeavor, dedicated to ensuring the safety of nations and citizens amidst the complexities of the cyber landscape. As the largest security company globally, we pride ourselves on our ability to think innovatively, going beyond conventional approaches to contribute to a safer world. Following a year marked by remarkable success, we are thrilled to expand our team, welcoming ambitious, diverse, and driven individuals eager to make a significant impact in the ongoing battle against cybercrime.

Within the Security Specialists team, we are actively seeking passionate, experienced, and credible specialist sellers who possess a fervor for cultivating and winning strategic opportunities. Our goal is to provide end-to-end security thought leadership, delivering substantial customer value and facilitating transformative outcomes. Specialist sellers collaborate closely with clients, identifying their cybersecurity needs and recommending optimal solutions from Microsoft's comprehensive suite of products and services. As a Security Specialist, you will craft secure digital transformation strategies, engaging with various stakeholders within customer environments to enhance their security posture. Leading consultative discussions, you will play a pivotal role in planning, orchestrating, and executing end-to-end security opportunities, collaborating with internal stakeholders and partners to cross-sell and up-sell.

This unique opportunity not only offers a platform to contribute meaningfully to the fight against cyber threats but also presents avenues for personal and professional growth. Joining our team provides you with the chance to expand your knowledge, refine your solution sales and collaboration skills, and deepen your expertise in end-to-end security. Be part of our mission and unlock unparalleled opportunities for development and learning as we continue to shape the future of cybersecurity.

Responsibilities

Sales Execution

• Brings impactful Cybersecurity, Compliance, Governance & Risk industry insights into customer engagements and closes deals with customers. Acts as a thought leader across Cybersecurity, Compliance, Governance & Risk solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership in the Cybersecurity, Compliance, Governance & Risk domains.
• Orchestrates with team members across solution areas on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed and educate the customers on how to best address their Cybersecurity, Compliance, Governance & Risk
• Drives consumption and grow business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and the collaboration with partners or internal teams (e.g., Technical Sales Professionals, Global Black Belts). For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners. Drives advanced workloads and usage.
• Explores and assesses the needs of strategic/high-potential customers. Articulates business value of the Microsoft Cybersecurity, Compliance, Governance & Risk portfolio and long-term implications for customer business. Collaborates with internal teams, partners, and services to lead the proposal or development of solutions that align with customer and Microsoft priorities. Analyzes Cybersecurity, Compliance, Governance & Risk market trends to identify opportunities for new solutions.
• Proactively builds and governs external stakeholder network and leverages internal partners to engage external stakeholders. Acts as a thought leader and subject matter advisor to the executive-level business decision makers at the customer's/partner's business. Guides others on identifying and engaging decision makers and stakeholders to expand the relationship with customers/partners.
• Develops strategies for driving and closing strategic and/or prioritized opportunities. Collaborates with account teams to ensure alignment with the account strategy and plan. Leads deal execution with the deal teams across the organization. Coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

• Leads the planning and execution on Cybersecurity, Compliance, Governance & Risk opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to Global Partner Solutions (GPS) on developing partner strategies and connects the partner ecosystems to scale business results.
• Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.

Technical Expertise

• Presales experience in XDR & SIEM, knowledge of cross-cloud Security and Security Operations
• Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
• Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas.*
• Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal. Collaborates with the 'compete' global black belts (GBB) to proactively provide analysis of the competitive landscape in supported solution area. Leads the communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or sales blocker.

Sales Excellence

• Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
• Reviews feedback report and sets long-term strategies aimed at maintaining levels of client satisfaction. Coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and pursuit team.
• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for strategic accounts across territories.
• Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business. Acts as a thought leader and clears opinions and perspectives from business analysis.
• Manages the end-to-end business for strategic accounts across the organization. Leads forecasting for accounts and develops a portfolio and territory plan to drive intentional selling with on-strategy engagements in high propensity accounts. Mentors less experienced team members.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Proactively seeks training, including information that adds to the understanding of customers' business, and shares it with team members.

Qualifications

Required/Minimum Qualifications

• 10+ years technology-related presales experience in XDR & SIEM
• Knowledge of cross-cloud Security, Governance, Compliance & Risk as well as Data Security & Security Operations
• Relevant academic qualifications

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Team,

Come join the Customer Outcomes Operations team, and work with a talented group of

Sales, Services Delivery, Customer Success and Business Operations Leaders. We are focused on partnering with the Customer Outcomes organization to ensure they have the business processes, technology and analytics capabilities required to deliver amazing customer experiences.

Role

The Business Operations Analyst for the APJ team is a critically important role, enabling Customer Outcomes to work most effectively with its internal and external stakeholders and fulfill their commitments to ServiceNow and its customers. This role will work closely with APAC Business Operations Manager and APAC Customer Outcomes leadership and understand business concepts of Services business and help to build data models using Power BI.

Responsibilities

• Be part of executive analyses, strategies, and deliverables (E.g., QBR)
• Provide visibility and performance tracking to the business by helping to build, maintain and improve our data and reporting foundation solely using Power BI.
• Drive operational efficiency by automating and improving processes, tools, and dashboards that scale
• Ad-hoc work as required by Area leaders or APJ leadership

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
  • Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
  • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
  • Ensure customer queries are answered and/or resolved in a timely manner
  • Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
  • Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
  • Act as key liaison point with Event Operations team for customer data and Event floor plan queries
  • Prioritizing tasks and eye for details
  • Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
  • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
  • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
  • Perform Salesforce (CRM) reporting and ad-hoc reports as requested
  • Where relevant manage integration of International Joint Venture reports
  • Support Sales team with proactive insight and trend analysis
• Campaign Management
  • Support to Sales Leadership and CRM team to set up, assign and manage campaigns
  • Manage the gathering of member lists / data for campaigns and QA
• Testing & Improving Salesforce Development
  • Act as liaison between Sales team and CRM team to gather regular system feedback
  • Help identify priorities for development and gather requirements
  • Perform User Acceptance Testing

• • Perform additional responsibilities as assigned by Event Director and Head of Sales

The role
As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross fuThe role
As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.
The candidate must have a reasonable knowledge of Singapore Credit Services products and solutions. You are required to collaborate and work effectively with internal cross functional teams (eg. sales/ technical / customer service) and external parties including data suppliers/vendors.
The candidate must be efficient, accurate and timely and have the relevant experience in Operations. The candidate must be passionate about delivering quality service, initiating process improvements to drive operational efficiency and customer satisfaction.
The ideal candidate must have worked in MNC / financial institution and has demonstrated skill in being able to overcome the complexities of working in a challenging environment.
Key Responsibilities
• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery.
• Ensure accurate and timely order placement support activities with data suppliers/vendors, to ensure timely fulfilment of customer’s business information orders, including but not limited to business/company, credit report, financial, litigation, and property related information.
• Ensure accurate & timely maintenance of information databases – via different data sources (including newspapers, portals, system integrations, etc)
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with internal technical team to fix integration problems.
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers.
• Initiate process improvement/suggestions automation or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and internal technical team to drive system enhancements, where necessary.
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days.
• Handle back-up operational activities/duties of other operation functions, where necessary.
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations.

Are you a strategically minded Operations Manager with extensive experience in the world of payments looking for their next challenge?

Thredd is looking for a Senior Operations Manager to join us here in our Singapore office.

In this pivotal role, you will spearhead the assurance of top-tier customer service for all clientele within the APAC region once they are seamlessly integrated into the platform. Your responsibilities will encompass engaging directly with customers in the APAC locale, adeptly resolving inquiries, and serving as the operational escalation point for the region.

Thredd is the trusted next-gen payments processing partner for innovators looking to modernise the way consumers and businesses pay for goods, services, and move money worldwide. So, a deep understanding of the payments ecosystem is key for this role.

This role is integral to the success of the Operations team. Your focus will be on delivering service excellence, all the while maintaining a keen eye on operational efficiency and fostering strategic growth initiatives. Join a team where professionalism meets operational prowess, and where your commitment to exceptional service will play a critical role in our ongoing success within the dynamic APAC market.

If this sounds like an exciting opportunity, apply today and help us weave payments magic!

What you’ll do

· Manage stakeholder relationships within the APAC region, building trust and confidence among customers and internal teams

· Serve as the primary liaison and subject matter expert for all operational and implementational support related to the technology platform within the APAC region, ensuring seamless integration and functionality for all stakeholders. This will include:

· Proactive identification and resolution of customer impacting issues

· Single point of accountability providing end to end ownership to drive successful and timely customer focussed outcomes

· Having a detailed understanding of the customer’s business with Thredd (products, customer journeys, volumes) and needs

· Spearhead the development and execution of robust operational strategies to support and optimize the technology platform, working closely with cross-functional teams to address technical challenges and enhance overall system performance.

· Ensuring the Customer Care global standards and processes are followed when delivering support and service to customers

· Mentoring and developing the Customer Care team supporting APAC customers, delivering continuous improvement and paths to resolution

· Being an escalation point or thought partner in the resolution of issues

· Working with external and internal stakeholders to ensure expectations are being managed

· Understanding, following and adhering to defined incident management procedures and communication plans. Contributing to continuous improvement of Thredd’s Incident Management process

· Appropriate escalation of issues, providing clear and factual information, communicating with the necessary teams

· Drive regional operational initiatives focused on enhancing efficiency, self-reliance, and sustainability

· Collaborate closely with other departments such as Technology and Product to align technology platforms with operational needs, ensuring seamless integration and efficiency

What you’ll need

· Experience in Payments processor

· Experience in an Operational Leadership role

· Experience in managing a Service Operations function

· Experience in overseeing, monitoring and supporting a 24/7/365 production environment

· Experience working in a high-octane environment where client service has a direct impact on the bottom line

· Knowledge of the payments ecosystem

· Understanding of platform timeouts

· Experience in managing a Service Operations function

· Experience in overseeing, monitoring and supporting a 24/7/365 production environment

· End to end payments industry knowledge

· Excellent verbal and written communication skills

· Able to think and execute strategically

· Ability to perform well both within a geographically disparate team and autonomously

· Ability to adapt and pivot to demands/change

· Highly motivated individual who can work independently, under pressure and proactively in a fast paced, stretching environment

· Ability to multi-task and prioritise with a strong sense of urgency and efficiency in completing deliverables

· Creative problem resolution, adept at multi-tasking

· Partner effectively with technical and non-technical colleagues and client contacts at all levels

· Experience utilising systems like JIRA, Confluence, SharePoint

A bit about us….

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for

the world’s leading FinTechs, digital banks, and embedded finance providers. Thredd is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

Other

This role is a hybrid role with 50% of the time in the Singapore office.

Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.

• Responsible for deployment and planning of pilotage, harbour towage and waterboat resource
• Liaise with vessels to coordinate the arrival and service timings

Requirements:

• NITEC in Marine or equivalent
• At least 2 years of experience in Marine industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

We are seeking an eager, motivated Immigration Financial Advisor to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for Immigration Financial Advisor under direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:
● Diploma and above (Local/Private)
● Any University Degree (Local or Overseas)

Job Scope:
● Assist clients who are in the middle of relocating businesses, or renewing Re-Entry Permit with financial advice and planning.
● Speaking to expats regarding financial matters for the purpose of immigration.
● Provide a broad range of insurance to investment solutions and products to help meet client goals and offer in-depth guidance through Financial Planning
Services.
● Build deep, meaningful relationships with clients and develop a service model to provide solutions that support their financial goals.
● Meeting new people all the time and enjoying working with people from all walks of life.

What we can offer:
● Comprehensive 1-on-1 Training
● High Commissions and Bonus structure
● Yearly incentive trips (company fully sponsored)
● Unlimited earning potential
● Fast Track career progression
● Friendly Work Environment
● Not the conventional financial services company

Who are we looking for?
● Motivated individuals
● Energetic
● Self-driven
● Resilient
● Relevant experience will be advantageous

*We regret to inform that only shortlisted candidates will be notified.

Job Type: Full-time

Salary: $3,000.00 to $7,000.00 /month (depending on experience)

Benefits:
Flexible schedule
Professional development

Supplemental pay types:
Commission pay
Performance bonus
Yearly bonus

Interested applicant may Whatsapp at 88098851 with your latest resume.

*Only shortlisted candidate will be contacted. Thank you.