Roles & Responsibilities
Key Responsibilities:
▪ Lead the Cleaning / Presentation team to ensure there is a positive, motivational, supportive working environment.
▪ Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete
▪ A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions
▪ Ensuring excellence for Cleaning operations which includes, but not limited to:
− Security, Health and Safety and compliance
− Cleaning standards
− Colleague Grooming and presentation
− Guest and Staff Interaction & Staff courtesy
− Best Practice and Innovation
▪ Provide professional support to the business in service-related matters and in all contractual matters
▪ Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
▪ Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
▪ Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
▪ Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all users daily
▪ Work closely with all stakeholders and various departments adding value and promoting team work throughout.
▪ Manage and report on all cleaning operational budgets with full transparency including forecasted spends.
▪ To control the delivery of the colleague’s rosters, completion of payroll and correct manning levels ensuring compliance is always maintained
▪ Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues
▪ Carry out and manage daily site audits to ensure high standards of cleanliness and safe environment is always evident throughout the sites
▪ Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly
▪ Ensure adequate quality performance measures (KPI) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
▪ Conduct quality audits to ensure service delivery adheres to the requirements as per the contracts and that outcome achieves / exceed client expectations
▪ Ensure strict compliance to the Data Protection Act, and associated regulations
▪ Delivery excellent leadership, communication and motivation to the site-based team including
communicating daily so that a sound communication channel exists in order that team goals can be achieved.
▪ Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.
▪ Ensure effective operational communication including meetings, handovers and reporting.
▪ Attend daily/weekly/monthly business progress meetings and team meetings as required.
▪ Written reports to aid in company communication both internally and externally should prove concise and sound.
▪ Communication of the Business Plan objectives should be applied to all levels of the business.
Requirements:
▪ Able to manage complexity and able to deliver with short deadlines.
▪ Outstanding stakeholder management, strong relationship building and influencing skills.
▪ Ability to work in a team environment and autonomously. High energy, calm under pressure, real team player.
▪ Demonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment. Decisive and collaborative in equal measures.
▪ Experience in managing and coordinating crisis and emergency response.
▪ Excellent verbal, written, interpersonal & communication skills.
▪ Fluent in English, other languages would be desirable.
▪ Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners.
▪ Considered a ‘go to’ person recognised as a role model internally and externally.
▪ Credible across service areas, creates positive working environments, manages conflict.
▪ Demonstrates high personal standards, able to identify positive behaviours in others.
▪ Demonstrates consistent excellence in standards, behaviours, knowledge and skills.
▪ Develops knowledge and skills of others to deliver objectives.
▪ Experienced in influencing people, including people senior to their role.
▪ Experienced in training, coaching and developing others.
▪ Innovative and creative, challenges accepted beliefs.
▪ Motivated to participate in development opportunities that increase capability and performance.
▪ Self - aware, positive interpersonal skills yet determined. Bounces back after setbacks.
▪ Willing to integrate across service areas, cross functional customer experience improvements are developed and implemented to the benefit of the organisation.
▪ Microsoft Outlook, Word, Excel, PowerPoint.
▪ Proven experience in operational management in Singapore.
▪ Proven experience in developing others.
