Responsibilities:

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities:

• Plan monthly enrichment programme schedules and holiday camps for all schools.
• Liaise between schools and enrichment programme vendors to confirm the schedule.
• Inform respective schools to broadcast the available enrichment programme to the parents.
• Handle parents’ queries, feedback and enrolment promptly and professionally.
• Provide parents with clear explanations on our programmes via various communication channels.
• Prepare necessary in the portal for registration.
• Follow up with parents for registration, payment and programme schedules.
• Prepare enrolment list, teachers detail to send to schools before the start of programme.
• Work closely with vendors and schools for any cancellation/replacement class.
• Inform parents on cancellation/replacement of classes if any.
• Process ad-hoc credit refunds for students who are withdrawing/graduating.
• Execute payment process for the enrichment programme vendors.
• Correspond with ECF for sponsored students and enrichment programmes.
• Provide operational support for all enrichment programmes.
• Prepare monthly and termly revenue and costing reports for E-reach.
• Prepare monthly programme enrolment report for E-reach.
• Reception duties, answering any phone and email enquiries.
• Deliver a professional and high-quality service experience in a customer-facing role.
• Acquire a strong working knowledge of the organisation’s programmes and services.
• Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Develop great rapport with parents, children as well as teachers to build brand loyalty.
• Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Possesses at least GCE ‘A’ levels or the equivalent.
• Minimum 1-year experience working in a customer service.
• Required to work shift hours and on weekends.
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality or education industry are most preferred.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.
• Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
• Careful, meticulous, with an eye for detail.
• Well-organised, methodical with strong time-management abilities to manage multiple tasks.

The Operations Executive (Commercial and Environmental) assists with the management of cleaning operation duties as directed by the manager.

Job Responsibilities:

Manage cleaning services
- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
- Ensure cleaning teams adhere to safety measures to during cleaning operation
- Assist in budget planning for cleaning operations
- Review daily cleaning job reports for submission to management
- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.
- Covering of manpower if needed (requires you to do hands-on cleaning)
- Recruiting of manpower for projects
- Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites
- Identify and recommend suitable equipment and/or technologies to improve cleaning operations
- Implement maintenance schedules for tools and equipment

Manage cleaning teams
- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents
- Guide teams to respond to major incidents/emergencies and reporting it to the management

Job Requirement:
- Preferably with 2 years’ experience in related fields
- Team player, good problem-solving and decision-making skills
- Excellent communication skills and customer oriented
- Ability to multi-tasks under tight time frames with minimum supervision
- Organised, responsive and resourceful
- 6 Days work week

About the job

As an Operations Lead for a fast-growing direct-to-consumer contact lens brand, you will oversee the day-to-day operations and logistics of order fulfillment, inventory management, customer service, and sustainability initiatives. You will work closely with various internal teams and third-party partners to ensure smooth, efficient processes and an excellent customer experience. This position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities:Order Fulfillment & Customer Service

Order Processing & Fulfillment

• Monitor and manage all incoming orders to ensure they are processed and fulfilled in a timely manner.
• Check for last-minute order changes in customer engagement platforms (or equivalent systems) to ensure accuracy. Submit fulfillment orders ensuring all logistics and stock are aligned.

Customer Service Management (Order-Related)

• Oversee the order-related customer service operations, ensuring that customer inquiries, complaints, and feedback are addressed promptly and efficiently.
• Work with the customer service team to resolve any order fulfillment issues (e.g., incorrect shipments, returns, amendments and exchanges).

3rd-Party Logistics (3PL) Partners

• Manage relationships with external fulfillment partners and ensure they meet service level agreements (SLAs) regarding order fulfillment, shipping times, and product quality.
• Conduct regular reviews and evaluations of 3PL performance to ensure consistency and quality standards.

Sustainability and Project Operations

Advocate Location Management

• Serve as the Primary Contact (PIC) for advocate locations, ensuring smooth communication and operations.
• Coordinate logistics with advocate locations to ensure recycling bags are sent in time for pickup.
• Manage the relationship with advocate location PICs, ensuring satisfaction with the program and smooth operational processes.
• Ensure that the courier is contacted and scheduled for collection when advocate location PIC reports that the bags are full.
• Coordinate with the marketing team to ensure that awareness materials (e.g., leaflets, posters) are provided to advocate locations to educate consumers about the recycling program.

Recycling Program Management

• Oversee the sustainability initiative involving the collection of used contact lens blisters, including liaising with recycling plants.
• Ensure that blisters are properly sorted and ready for recycling according to the plant's requirements.
• Weighing and recording the amount of material (in kilograms) collected for tracking and reporting purposes.
• Advocate Location Awareness:

Inventory Management

Inventory Forecasting

• Develop and maintain accurate inventory forecasts to ensure adequate stock levels are available for order fulfillment while minimizing overstock.

Inventory Systems & SOP Implementation

• Implement and manage inventory management systems to track stock levels in real-time.
• Oversee the integration of these systems with order fulfillment and customer service platforms to ensure seamless operations.

Stock Count & Reporting

• Conduct real-time stock counts to ensure inventory accuracy and prevent stockouts.
• Generate weekly reports on inventory levels, stock turnover, and any discrepancies for review by senior management.

Volunteer Management (Sustainability Initiative)

Volunteer Recruitment, Training and Coordination

• Lead the recruitment process for volunteers involved in the sustainability initiative (e.g., foils peeling and blister sorting).
• Ensure that volunteers are trained in the proper procedures for handling materials for recycling.
• Track volunteer participation and performance, ensuring that targets for the sustainability program are met.

Key Qualifications & Skills Required:

• 3-5 years of experience in operations management, ideally in a D2C or eCommerce environment.
• Experience in order fulfillment, logistics management, and customer service is a plus.
• Sustainability program management experience is highly desirable.
• Strong organizational and time management skills, with the ability to juggle multiple tasks and priorities.
• Proficiency in inventory management software and basic Excel skills.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external stakeholders.
• Problem-solving mindset, with the ability to resolve operational issues quickly and efficiently.
• Data-driven approach to decision-making and performance tracking (inventory levels, 3PL performance, etc.).
• High attention to detail, especially in tracking inventory and monitoring fulfillment processes.
• Proactive and hands-on leadership style.
• Passion for sustainability and environmental initiatives.

Job Description

• Industry/ Organization Type: Engineering/Manufacturing
• Position Title: Team Supervisor (Site Operations)
• Working Location: Kallang
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary $4,000 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Ensure accurate daily tracking of worker attendance, including clock-in and clock-out times.
• Provide strong leadership and guidance to the team of workers, ensuring smooth and efficient operations on the customer site.
• Assign tasks and duties based on individual team members' strengths and project requirements to optimize productivity.
• Communicate job roles, expectations, and deadlines clearly to all team members, ensuring they understand their responsibilities.
• Motivate and encourage the team to meet and exceed productivity targets while maintaining high morale within the group.
• Oversee and monitor the quality of work performed by team members to ensure customer satisfaction and adherence to company standards.
• Act as the primary contact for resolving any conflicts or issues among team members or with customers, ensuring a positive work environment.
• Address disputes quickly and fairly, promoting harmony within the team. Escalate major concerns to upper management when necessary, while proposing practical solutions.
• Ensure the availability of necessary tools, equipment, and resources for the team to perform their duties efficiently.
• Execute any new assignments as directed by the superior, adjusting to the needs of the project or operations.

APPLY NOW!!!

• NITEC or Diploma qualification in an engineering-related field
• Proven experience in a supervisory or engineering role, preferably in a similar setting.
• Strong leadership skills with the ability to manage and motivate a team effectively.
• Excellent communication skills to clearly convey expectations and resolve conflicts.
• Good organizational and problem-solving abilities to ensure smooth workflow and timely task completion.
• Ability to work independently and escalate issues to upper management when necessary.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69544 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Roles & Responsibilities:

• Assist on daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
• Provide guidance to employees in handling errors, problems, complaints and/or disputes
• Manage cycle counting program according to SLA
• Investigate stock discrepancies and feed causes for stock discrepancies through to the operation
• Investigate internal excess & short picks and feed causes through to the operation
• Report on any stock adjustments; including the reasons for these adjustments
• Ensure KPI is met and prompt submission of reports to Supervisor/ Manager
• Interpret and explain work procedures and policies to staff
• Prepare and manage reports, manuals, and other documents using a WMS or SAP
• Initiate and maintain orderly records in compliance with company regulations
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Perform ad-hoc tasks as assigned by Manager in support of operations when necessary

To be successful in this role you will require the following:

• Knowledge and working experience of supervisory principles and practices.
• Should also possess excellent computer skills, analytical skills, presentation skills, and good people skills.
• Strong problem-solving ability teamed with the ability to delegate work.
• Capacity to manage and maintain an effective team environment.
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management.
• Consistently demonstrate, implement and maintain an excellent service quality at all levels of the organization.
• Capacity to manage and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management

• Manage day-to-day freight operations, with a focus on air freight, and occasional trucking and ocean freight.
• Work with 3PL warehouses and freight providers to resolve issues like documentation errors, cargo damage, and discrepancies.
• Respond quickly to stakeholders’ shipment-related queries.
• Handle escalations and resolve conflicts.
• Investigate shipment issues and implement solutions to avoid future problems.
• Monitor the performance of 3PL transportation teams and freight providers.
• Ensure agreed service standards and KPIs are met.
• Suggest and follow up on improvements for operations and systems to increase efficiency.

Requirement:

• At least 3 years of experience in a similar role, especially in air freight operations.
• Available to support weekends during peak times, with remote work options.

Additional information:

• Knowledge in SAP will be an advantage
• Located in Changi (Nearest MRT Expo)
• Up to $6000
• 1 year contract

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

*Seeking for a Loan and Treasury Operations AM/AVP with relevant 7 years of Banking- Loan operations OR Loans AND Treasury operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Loan and Treasury Operations (AM/AVP) to be part of their Operations team.

JOB RESPONSIBILITIES

• To be part of the Loan and Treasury Operations
• Handle Treasury products (FX, Derivatives, Bonds, Money Market)
• Handle Loans from Corporate bank
• Handle relevant Operations project
• Handle IT system (SWIFT)
• Prepare relevant Operations, MAS reporting
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 7 years of relevant loan and treasury operations experience in Banking industry OR 7 years of loan operations experience
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Position Title: Assistant Warehouse Supervisor

Location: Ang Mo Kio

Salary Range: $2800 - $3200 + AWS & Variable Bonus

Working Hours:

• Monday to Friday: 9 am - 6 pm
• Saturday: 9 am - 1 pm (5.5 days/week)

Job Responsibilities:

• Supervise and monitor warehouse assistants to ensure safe and timely receipt, storage, retrieval, and dispatch of goods.
• Oversee and utilize the SAP system to optimize warehouse operations and time management.
• Ensure all stock is arranged and delivered based on the FIFO system.
• Manage delivery orders, packing lists, and inventory reporting.
• Conduct monthly inventory cycle counts and audits.
• Handle GMP and ISO compliance, including documentation, staff training, and adherence to SOPs.
• Plan and supervise staff schedules while ensuring operational efficiency.
• Monitor raw material deliveries, raise purchase orders, and coordinate forklift maintenance.
• Maintain a clean, safe, and secure warehouse environment.

Job Requirements:

• Diploma in Logistics, Supply Chain, or Warehouse Management.
• At least 5 years of supervision experience in a similar role.
• Proficient in MS Excel, MS Word, and computer operations.
• Possess a valid forklift license.
• Strong problem-solving skills and ability to perform manual tasks when necessary.

Additional Information:

• Medical and dental benefits provided.
• 5.5-day work week for better work-life balance.
• Stable and supportive working environment.

*GOV* IT Operations Manager | EUCD

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $9,000 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

NAEUM Restaurant Group operates three concepts: i) NAEUM, a 1 MICHELIN-starred restaurant serving contemporary Seoul cuisine, ii) HIDEAWAY by NAEUM, our private dining space, iii) GUUM Contemporary Grill, a premium Korean steakhouse.

We are currently looking for a Group Operations Manager to oversee the operations of the three venues.

Requirements:

- at least 5 years of total Front of House experience in F&B. Experience in both fine dining and casual concepts a bonus

- Experience in leading a team of more than 5 people for at least 2 years

- Training experience to uphold service quality and standard amongst Front of House members

- Established network with beverage suppliers, able to guide the team in preparing a beverage list, pairings, and managing beverage inventories (beverage, glassware, etc)

- Familiarity with Point-of-Sale and card terminal systems

- Familiar with Microsoft Office suite of applications, including Excel, Word, PowerPoint

- WSET 2 or higher a bonus

- Languages: strong command of spoken and written English

If you are interested to join our growing family, please upload your CV or email to [email protected] with a Cover Letter. We require at least 1 contact for reference check to be included.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Operations Officer (Air Freight) /Air Operation Officer
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation
• Salary Package: Up to $2400 +OT + AWS
• Duration: Permanent Role

Key Responsibilities

• Prepare draft AWBs for review by customers, forwarders, and overseas agents.
• Coordinate with CIPL to draft permits prior to shipment arrival.
• Maintain regular liaison with customers and overseas agents, and manage email correspondence.
• Upon cargo arrival at the warehouse, confirm pieces, weight, and dimensions to enter accurate details into the system and print original AWB copies.
• Handle the submission of FWB, FHL, permits, and other required documents.
• Send pre-alerts, manage billing, and handle related emails for air export operations.
• Await pre-alerts to either release cargo or arrange delivery. Visit the warehouse to inspect cargo.
• Pre-declare customs permits and submit shipment details through the CCN system to Singapore Customs.
• Manage billing and handle related emails for air import operations.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum GCE O-Level or equivalent.
• Willing to work overtime when required.
• Individuals without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66255 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781