Position Summary

Provides operational expertise, thought leadership and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets.

Ensures focus on Wendy’s brand reputation by leading and driving operational performance and overall customer satisfaction in all restaurants as assigned. Enforces and executes brand protection protocol and partners with franchisees to resolve issues.

Effectively utilizes data from restaurant audits, sales reports and other sources of insight to align on objectives with franchisees and achieve business goals. Builds actionable “battle plans” that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the market place.

Is knowledgeable of the training needs of the organization. Provides direction to franchise training manager to conduct needed classes. Partners with Franchisee to build their own centers of “Operational Excellence” that will help them strengthen their organization.

Key Responsibilities

Operational Excellence – On going basis conduct restaurant evaluations with franchisee operators to assess performance on Wendy’s brand standards and then coaching to make improvements. Coach, teach and expect Franchise Head of operations to implement Wendy’s core operating systems like open, midday and closing flow chart, bin charts, daily operations plans, VTA’s posted, etc. to build a culture of operational pride and excellence. Detailed walk thru to ensure food safety standards are being upheld and if need be escalated to Operations Director. Review Food Safety audit data from 3rd party to provide feedback and appropriate escalation against any risk factors or failures related to food safety, sanitation and pest control.

Country Performance and Management – Leads strategic franchise and country level planning to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans, new restaurants, and enhanced facilities. Is informed on economic model and profit roadmaps of their country and provides needed leadership to improve economic model yearly. Supports franchisee leaders and coaches on operational performance and measures.

Franchise Engagement and Performance Management – Evaluate individual franchise leadership engagement, customer and employee culture, business plan quality & business review, organizational structure and provide consultation for improving overall effectiveness. Benchmarks and uses data (Audits, VOC, Financials, etc.) to lead strategic planning with franchise partners that drives customer count growth and operational excellence.

Organizational Focus/Training - Evaluates and drive individual franchisee operations excellence, as measured by customer feedback and internal evaluations. Direct franchise training manager to lead/conduct needed training classes ( Shift Manager/ GM classes) and roll out of operations initiatives to ensure the organization is actively working on growth and development of people. Provides Coaching and Training to Multi-Unit leaders (DM and above) in partnership with the franchise leadership to ensure succession plans and bench development is in place. Ensure effective training occurs for new initiatives & products to drive customer loyalty. Conducts Training Restaurant Certifications and Development days with the Franchise District Managers and Director of operations.

Development/Restaurant Growth - Work closely with regional development team to define, activate and support plans for franchisees to grow and re-image and re-invest in their restaurants using Joint Capital Planning processes, development commitments and ongoing capital investments in their restaurants.

Qualifications

Bachelors in Operations, Business Markets and Management, Finance, Supply Chain or related field

Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations

Successful track record in franchise-related role, including multi-unit operations experience

Ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders

Natural capacity to quickly establish and build effective relationships across the organization

Demonstrated strategic thinking capabilities and ability to lead growth and change initiatives

Proven operating skills, financial and marketing acumen

Established influencing, consulting and communication skills; has the ability to influence, engage and motivate people

Self-motivated, results-oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership

High energy and ability to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, and not afraid to make decisions

Job Scope:

(a) Assist Operations Manager to manage daily operations on site.

(b) Assist Operations Manager to plan manpower for operations.

(c) Assist Operations Manager in minor repair work.

(d) Identify faults to ensure school is safe and building is properly maintained.

(e) To accompany, monitor and supervise contractors when in school for repairs/maintenance

(f) Security control at the school foyer in the even of event.

(g) Support all school operations and OM/AM and School Leaders

Requirements:

• A meticulous individual who is able to multi-task and work independently in a fast paced environment

• A polytechnic diploma, preferably in Facilities Management-related discipline with 3 years of relevant experience;

• Those without a diploma and with relevant experience may also apply

• An effective team player with good interpersonal and communication skills

Contract Period: From 1 Dec 2024 to 30 Nov 2025 (option to extend till 2026)

Location: Tanjong Katong

Salary: $2300 - $2500/month

Working Arrangement:

• Mondays to Thursdays: 8am to 5:30pm, inclusive of 1hr lunch break

• Fridays: 8:30am to 5:30pm, inclusive of 1hr lunch break

• Service maybe required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

Responsibilities:

Critical/Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.
• Assist to plan, drive and implement all required Diagnostic services for new and redeveloped polyclinics
• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs
• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans
• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables
• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success
• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables
• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress
• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements
• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed
• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required
• To ensure project deliverables are met within the time frame

Qualification Required and Area of Discipline

• Candidates should have 5-8 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.
• At least 3 years of working experience in a combination of operations management and project management. Experience in start-up of new healthcare facility will be most relevant
• Possess strong leadership and people management skills,
• Resourceful, strong in decision making, problem solving and communication skills
• Experience in operations in healthcare sector and/or IT industry will be an added advantage
• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines
• Good verbal and written communication skills.
• IT skills proficiency in MS Project, Excel, Visio, Power BI and other software will be an added advantage

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to [email protected]

Noga Lim Wei Loong

Registration Number: R1329872

EA License Number: 10C3804

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Sales Operations Assistant
Porsche Singapore Pte. Ltd. (Retailer)

Porsche Singapore is seeking a dedicated and experienced Sales Operations Assistant to provide support in managing Tequipment, Pre-Delivery Inspections (PDI), vehicle movement, and off-site storage. This role also involves coordinating refurbishment and conducting quality checks to ensure that all vehicles meet Porsche's high-quality standards.

• Handle Tequipment management including ordering and tracking the status of orders to ensure timely availability and installation.
• Manage Pre-Delivery Inspection (PDI) requests and collaborate with Aftersales team on installations and vehicle preparations.
• Manage and track the movement flow of all Porsche Singapore vehicles, including off-site overflow storage, ensuring accurate location records and overseeing key press management.
• Conduct quality and presentation checks to ensure all Porsche Singapore vehicles meet Porsche standards, including coordinating grooming services and overseeing servicing and repairs.
• Track and manage reports on test drives, mileage, petrol expenditure, and other metrics, as well as manage season parking for demo and management vehicles.
• Coordinate pre-owned car refurbishment and manage Porsche Approved warranty extensions, including arranging vehicle movements for customer viewings.
• Support the coordination of vehicle displays in the showroom and arrange display shift dates.
• Oversee the arrangement of loan vehicles for customers, media, and key opinion leaders (KOLs), including conducting 360 walk-around vehicle checks and managing insurance.

• 2-3 years of relevant working experience, preferably in the Automotive industry
• Proficient in MS Office
• A team player with excellent communication and interpersonal skills
• Proactive in engaging stakeholders and ensuring timely follow-up with a strong sense of accountability.
• Self-driven with a proactive learning attitude
• Attention to details and ability to prioritise and multitask
• Required to perform shift work including weekday evenings, weekends & public holidays
• Possess a Class 3 Driving License with at least 4 years of driving experience

PURPOSE

• Support the growth of individual life business through efficient processing and issuance of new business applications. Good quality work, processed within agreed service turnaround time, complying to all risk control mechanisms.
• Promote the image of the company by delivering an excellent customer experience such that it is seen as a competitive advantage for FWD.

KEY ACCOUNTAIBILITIES

• Support and manage new business administration for both IFA and D2C channel

1. Ensure all customer due diligence checks are conducted for both individual and corporate clients for IFA channel
2. Manage new business workflow ensuring requirements are promptly routed to respective stakeholders for action (i.e. underwriting, compliance, IT etc.)
3. Manage department’s mailbox(es)
4. Defect management including identification, oversight, reporting, management, resolution
5. Active communication with distribution teams including follow up on outstanding requirements and medical reports with customers, intermediaries, and medical clinics/hospitals to expedite policy inception.
6. Perform premium receipting, when required.
7. Making medical appointment on behalf of intermediaries if required.
8. Underwrite non-medical applications within authority and handle contract issuance, preparation of policy documents and arrangement for despatch if required.

• Manage customers’ and intermediaries’ feedback and escalate where necessary; collaborate with various stakeholders to achieve fair outcomes according to the complaint resolution process.
• Be able to identify gaps and champion improvements in the current processes, and workflow.
• Support ad hoc tasks, user acceptance testing, and other projects assigned.
• Compliant with relevant regulations, FWD policies and our standard operating procedures (SOP).

QUALIFICATIONS / EXPERIENCE

• Diploma holder / post-graduate
• At least 3 years of experience in insurance operations, preferably with relevant experience in new business
• Preferably Certified in M8, M5, M9

KNOWLEDGE, SKILLS & ABILITY

• Positive and customer driven work attitude.
• Able to work independently in a dynamic environment
• Good communication skills.
• Ability to multi-task, organise tasks.
• Work as part of a team.
• Meticulous and diligent
• Good understanding of life insurance
• Proficiency in MS Office skills and generally tech-savvy

As the General Manager/VP of Operations for the company, you will be fully responsible for the market strategy planning, business development, team management, and operations of the education collaboration business in the Southeast Asian market. You will need to work closely with the senior management team to formulate and implement the company's growth strategy, driving business expansion and increasing market share.

Key Responsibilities:

1. Develop and execute the growth strategy for the Southeast Asian market, collaborating with senior management to determine the company's strategic direction and business objectives.
2. Lead business development efforts in the Southeast Asian market, acquiring new clients and building and maintaining long-term client relationships.
3. Oversee the operations team, including sales, marketing, and customer service departments, to ensure efficient operations and achievement of business goals.
4. Manage budgeting and resource allocation to ensure operational efficiency and cost control.
5. Analyse market trends and competitor dynamics to provide data-driven insights and recommendations for strategic decision-making.
6. Collaborate closely with other departments to advance product development, marketing, and customer service initiatives.
7. Establish and maintain strong relationships with government agencies, partners, and industry stakeholders to enhance the company’s visibility and influence.

Requirements

1. Bachelor's degree or above, with over 8 years of experience in the enterprise services industry; candidates with a background in the education collaboration sector are preferred.
2. Familiar with the enterprise services industry, with extensive experience in business development and client management.
3. Demonstrated exceptional leadership and team management experience, with the ability to effectively motivate and manage teams to achieve business objectives.
4. Strong market insight and strategic vision, with the ability to adapt quickly to market changes and make decisions.
5. Excellent communication and coordination skills, capable of effective communication and collaboration across different levels.
6. Strong commercial acumen and data analysis skills, able to make accurate business decisions based on market data.
7. High sense of responsibility and execution capability, with the ability to work under pressure and maintain high performance in demanding environments.
8. Proficient in English and Mandarin to liaise with Chinese associates.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Sea Freight Operations Director to join their Sea Freight team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Formulates business strategies and plans in collaboration with senior management, aligning objectives with regional leadership approval.
• Directs area targets to achieve or exceed revenue, volume, profit, and line profitability goals.
• Manages synergies across business units and country operations.
• Ensures company policies are enforced across the region.
• Reviews and approves internal policies to align with business and legal standards.
• Oversees long-term planning to support future growth, presenting plans for executive approval as needed.
• Proposes and manages operational and capital expenditure budgets for executive review.
• Monitors performance against objectives, making adjustments as necessary to meet goals.
• Leads negotiations and investigations related to mergers, joint ventures, and acquisitions with executive oversight.
• Represents the company in dealings with key stakeholders, including customers, suppliers, and government agencies.

Requirement:

• Min 10 years of ocean freight experience in managerial level
• Degree in any discipline
• Good communication and presentation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is a regional container shipping company that focus in Asia region. They are looking for a Shipping Operations Executive to assist their team for the next phase of their business. They are located in Central.

Duties of Shipping Operations Executive:

• Managing inbound and outbound documentation for vessels.
• Developing stowage plans and planning departure schedules to maximize cargo efficiency and streamline vessel operations.
• Visiting vessels to deliver documents, gather reports, and consult with the Master and crew on operational concerns.
• Liaising with key stakeholders, including port authorities, agents, and internal teams, to address and resolve operational challenges.
• Supporting the operations team in daily tasks and coordination efforts.

Requirements:

• Minimum 1 years experience in logistic/shipping industry. Entry level is welcomed.
• Comfortable to stand by for vessel operations when required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Overview:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Responsibilities:

Manage Daily Operations:

• To ensure timely and accurate order processing, facilitate communications within the organization and customer on orders related matters, maintaining records, and ensuring compliance with policies.
• Systematic handling of orders from inception to completion, including order creation, processing, fulfillment, delivery and liaise with finance to meet invoicing requirements.
• Build and maintain close working relationship with customers to enhance customer satisfaction.

Management of Equipment Orders:

• Handle customer PO /CAF receive from sales team, check and verify the details of the order.
• If anything in the PO/CAF is not in order, work with the sales team/ customer to rectify, amend and or request for revised PO/CAF, etc.
• Execute order within the company's guideline and obtain the required approvals.
• Upon receiving the required approvals in accordance with company’s guideline, process the order in the system.
• If PO requires compliance requirements, for example requires export license, end user statement, import license, etc, work with sales team/ customer and compliance team to obtain the required documents and approvals.
• Regularly maintain and update booking in the global booking report, order backlog and book and ship report.
• Once the order is processed, update the factories of the intercompany PO/SO that had been generated and work with factory to provide the ship date.
• Send Sales Order Acknowledgement and or Proforma Invoice for advance payment or/ issuance of LC to customer.
• Work closely with factory on the order status and update customer.
• Regular team meetings with factories on order fulfillment, management of order related issues, etc.
• For LC orders, work with customer and factory on the LC requirements.
• Regularly monitor backlog orders to ensure everything is in place when due for shipping, e.g. advance payment is received, valid LC is in place, freight forwarder information for FCA shipment is available.
• Work with customer and logistics team of the respective factories to arrange the shipment and the requried shipping documents.

Qualifications:

• Diploma/ Degree or comparable experience.
• Commercial background and professional experience.
• 2-3 years similar work tasks with industrial products.
• Experience with MS Office.
• Strong communication and presentation skills.
• Ability to work under pressure in a fast-paced working environment.
• Fluency in both written and spoken English.
• Resourceful with problem solving skills as need to work independently with minimal supervision.

As Senior Manager of Finance Operations, you will oversee the finance functions of Accounts Receivable, Accounts Payable, Fixed Assets and General Ledger. Your responsibilities will include budgeting and forecasting, as well as addressing tax and treasury related matters. You will play a key role in managing SingHealth Headquarters finance operations, working closely with internal stakeholders to provide financial and operational support and develop cost recovery strategies. Additionally, you will contribute to finance-related projects that support our organisation's goals.

This position offers an opportunity to make a meaningful impact in Singapore's largest public healthcare cluster.

Job Requirements:

· Bachelor’s degree in accountancy or equivalent, with CPA accreditation

· Minimum 10 years of relevant experience, with at least 4 years of experience in a managerial role

· Good understanding of statutory and accounting reporting requirements, tax regulations and guidelines

· Knowledge in SAP will be an advantage

· Proficiency with Microsoft Office applications

· Team player with the ability to manage cross-functional and institutional relationships

· Independent, self-driven with the ability to multi-task and meet tight timelines

· Analytical and meticulous

· Strong organisational and problem-solving skills

Operational Oversight:

• Manage daily operations, monitor KPIs to drive operational excellence, and ensure smooth and efficient processes.

Warehouse Operations:

• Oversee daily warehouse activities, maintaining accurate inventory management and optimizing space utilization.

• Drive enhancements in packing operations and order fulfilment to improve efficiency and accuracy.

Procurement:

• Manage sourcing and procurement of materials to ensure timely, cost-effective supply and meet inventory requirements.

• Develop and maintain strong relationships with suppliers and logistics partners to ensure quality, reliability, and cost efficiency.

Team Leadership:

• Lead and develop the operations team to foster high morale, performance, and operational efficiency.

Process Improvement:

• Identify and implement strategies to enhance efficiency, reduce costs, and refine business processes.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by addressing operational issues promptly and incorporating feedback into improvements.

• Project Management
• Building & Facilities Management
• Deliver solutions and maintain good customer relationship at all times
• Candidate must possess at least a Bachelor's Degree in Engineering/Building/Facilities Management or relevant disciplines
• Candidates must have at least 5 years of working experience in related field
• Execellent leadership and communication skills
• Have the ability to handle projects independently
• Able to commence work immediately or within short notice

A great opportunity to be part of a dynamic and progressive mid-size SME healthcare provider with a regional presence, as MD Pharmaceuticals Pte Ltd continues on its growth and expansion plans in Singapore, Malaysia, Hong Kong, Thailand, Myanmar and other parts of Asia in the coming years.

MD Pharmaceuticals is now seeking to hire:

• Warehouse Operations cum Delivery Driver

Job Description:

• Ensure that all warehouse logistical operations and processes run smoothly. This includes inventory level monitoring, proper organization of the warehouse, ensuring standard operation procedures (SOPs) are followed, maintaining safety and cleanliness standards, etc.
• Receive and check all incoming goods shipments & prepare outgoing goods shipment for overseas.
• Re-packaging of goods for customers, whenever necessary.
• Ensure that all orders are properly packed and are matched with the correct invoice documents before being sent out for local delivery.
• Ensure safe transportation and timely delivery of goods (including loading and unloading) to customers in Singapore.
• Resolve any delivery discrepancies or customers' complaints in a professional and service-oriented manner on the spot.
• Prepare work reports and other documents related to deliveries.
• Maintain company vehicles in clean and good working condition.
• Perform other ad-hoc duties as assigned, including general warehouse duties (eg: maintaining proper organisation, cleanliness, safety standards of warehouse, etc.).

Key Requirements:

• Must have a valid Class 3 driving license, with good driving record and very few traffic violations.
• At least 2 years of warehouse operations and/or delivery driver experience.
• Physically fit and able to carry heavy goods.
• Strong time management skills and self-discipline, with ability to work under tight deadlines in a fast-paced environment.
• Good customer service attitude, patient and flexible.
• Able to work independently and also as a team.
• Must be able to read and write in English.
• Candidate must be already living/working in Singapore now.

Interested candidates, please submit your updated resume with your expected salary to us through the “Apply Now” button.

• Provide personalized consulting to meet customer needs.
• Increase sales with Aftersales products and services.
• Build customer loyalty and ensure satisfaction always.
• Help customers with accident reporting and claims.
• Manage repairs, handle invoices, and vehicle handover.

Requirements:

• Minimum 2-3 years of customer service working experience.
• Possesses a class 3 driving license.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Microsoft has a dynamic and influential partner ecosystem that plays a critical role in driving growth and delivering successful outcomes for customers. The ecosystem includes a wide range of partners, from global strategic ISVs to industry-specific ISVs; global, regional, and local Systems Integration partners; Advisory firms and Microsoft Channel Partners. These partners bring a wealth of expertise, solutions, and services to the table, powered by the Microsoft Cloud, helping customers to achieve their digital transformation goals.

Microsoft’s partner ecosystem is constantly evolving, with a focus on driving growth and profitability for Microsoft and our partners and successful business outcomes for customers. Microsoft makes significant investments into our partner ecosystem to ensure that we have a world class ecosystem partnering with us to drive mutual customer success. Now, more than ever, our partners are critical to our ability to help our customers transform leveraging the power of AI.

Microsoft Global Partner Solutions (GPS) is the commercial organization accountable for driving Microsoft’s growth and success, through our partner ecosystem. We define and execute our global partner ecosystem strategy, focused on the end-to-end partner lifecycle, such that together we can deliver our customers digital transformation goals.

As a regional Partner Development Manager (PDM) for ISVs in Asia, we are looking for you to bring your work ethic, enthusiasm, optimism, and passion to foster profound growth and change within our partner ecosystem. You will leverage your challenger mindset, technology industry knowledge, market insights, understanding of the competitive landscape, and best in class interpersonal skills to empower your teams to grow our robust ecosystem of world class partners enabling them to bring market-defining solutions to our customers. This opportunity will allow you to accelerate your career growth as you work with highly complex partner organizations, build strong relationships and collaborate across multiple stakeholders to resolve complex issues.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner development and growth: You will develop and execute a strategic and tactical partner business plan aligned with Microsoft goals and objectives for managed partners to grow their business. You will promote cloud consumption and digital transformation; plans will consider short and long-term goals and performance expectations aligned with partner needs and capabilities.
• Partner Sales and Acceleration: You will develop a go to market plan and co-sell execution tactics, lead partner pipeline reviews and coach partners to transform their strategies around sales and consumption. You will facilitate collaboration between partner and Microsoft sales teams to overcome obstacles, compete, and create proposals to meet consumption and revenue targets. You will work with your partner on top opportunities following the Microsoft sales methodology and prioritize transactions through marketplace, where possible.
• Partner performance and Impact: You will be responsible for your partners’ performance with Microsoft and accountable for keeping a regular rhythm of connection with executive, sales and delivery teams to identify and resolve blockers in execution, and to accelerate performance. You will drive adoption, usage and performance of programs and investments that contribute to sales and consumption. You will be responsible for the correction of errors plan when execution is below expectations.
• Executive Relationship Building: You will build a trusted-advisor relationship with C-suite leaders of complex partners and align their priorities, strategies, and goals with Microsoft’s to build mutually beneficial account plans and achieve strategic alignment and growth.
• Partner skills and capacity building: You will lead the integration of capability and capacity plans for your partners utilizing the right mix of sales and tech training to upskill the partner. You will enable partners to build high-impact Microsoft offerings and practices to grow their business and deliver cloud consumption and digital transformation.
• Advocate for Partner and Team Mobilizer: You will represent the partner and lead the orchestration resolution to complex and urgent escalations. You will guide internal groups to prioritize partners' solutions and issues. You will engage across groups internally and with the partner organization to accelerate performance and execution.

Qualifications

Required/Minimum Qualifications (RQs/MQs)
Bachelor's Degree in Marketing, Business Operations, Computer Science or related field AND 5+ years partner management, sales, business development, or partner channel development in the technology industry OR equivalent experience

Additional or Preferred Qualifications (PQs)

• Master's Degree in Business Administration, Business Science, OR advanced degree in Science, Technology, Engineering, and Mathematics (STEM) or related field AND 8+ years partner management, sales, developer, business development, or partner channel development in the technology industry or equivalent experience.
• Experience with Consultative Selling and developing tactics to manage pipeline, sales opportunities and meet sales goals by reviewing forecasts, assessing, and mitigating risks, and ensuring strategy alignment with business priorities.
• Proven history as a strong negotiator with an ability to influence and achieve mutually satisfying agreements through negotiations.
• Executive relationships: ability to interact confidently with senior leaders to present and address concerns regarding an existing project, program or solution.
• Ability to deliver business and technical topics with clarity and accuracy to internal and external stakeholders across all seniorities

Job Description

• Greet and welcome customers in a professional and friendly manner

• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner

• Manage POS system

• Call regular customers for appointments

• Schedule appointments and maintain the appointment calendar

• Maintain accurate records of customer interactions and transactions

• Assist with customer complaints and provide appropriate solutions

• Update daily sales report

• Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.

• Any ad-hoc duties as assigned by direct superior

Job Requirements

• Candidates with experience in the Beauty & Wellness industry are preferred

• Pleasing and service oriented

• Ability to communicate in Mandarin to handle of inquiries, and feedback from Mandarin speaking customers

• Tele-marketing experienced will be an added advantage

Other Details

• Basic + High Commission + Incentive

• Competitive salary and benefits package

• Work location: Bedok

Role Title: Head of New Business Operations

Direct Reporting Manager: (Name & current job title) COO with matrix into Chief Underwriting Officer

Role Purpose: The Head of New Business Operations is responsible for operational leadership, service excellence, and admin support across the New Business and Underwriting value chain – everything from the time an application reaches Chubb to when the policy is delivered to the customer.

The role focuses on:

• Leading / defining the operational strategy to improve efficiency/effectiveness across new business and underwriting processes, drive service excellence to ensure we operate in a cost-effective and resilient manner, meeting SLAs/KPIs, and build team capability in each market

Key Responsibilities:

1.Operational Strategy (~30% focus)

• Develop and own the operational strategy for NB&UW – improving efficiency / effectiveness and bringing better customer experience and business outcomes via people / process / technology.
• Own the end-to-end process design / customer journey and be a key conduit for defining requirements and provoking change / digitization. Develop the target state flow / North Star model and provide the challenge (and ultimately requirements) around how we get there. Examples include driving eApplication, straight-through-processing, paperless communication to customers and salesforce.
• Help review change requests (as needed) to ensure clear cost benefit understanding is provided and join/lead governance forums as needed. Create / champion platform changes needed to deliver the desired outcome across the new business process.
• Identify and challenge variations around set-up and ways of working to aid improvement.

2.Service Excellence (~50% focus)

• Oversee new business / underwriting processes across face-to-face, telemarketing, and digital channels.
• Own the delivery of high-quality day-to-day service (aligned to customer & salesforce expectations) and the maturing of operational standards, insights, and quality assurance.
• Own the delivery of regular reporting against KPIs/SLAs in order to drive understanding, awareness, escalations, and actions. KPIs include:

1. eApplication rate
2. Straight-through-acceptance (STA) rate
3. Straight-through-process (STP) rate
4. Underwriter Productivity
5. Referral rate
6. Quality / error rate

• Drive service excellence within country operations teams who provide perform the new business and underwriting activities, admin support, and payment processing along the value chain.
• Support audit point resolution and remediation as required.
• Work closely with the Chief Underwriting Officer and the Underwriting team to identify, agree, and implement actions.

3.Build Capabilities (~20% focus)

• Share operational best practice across the region in terms of operating models, process automation, process re-engineering, digitization, and offshoring.
• Ensure the foundations of roles & responsibilities plus appropriate measures exist to prompt the desired outcomes / thinking / ways of working.
• Provide convenient and value add insights around service and quality metrics and follow up to resolve issues. Produce regular reporting to stakeholders of achievements versus targets. Diagnose underperformance and implement remediation plans.
• Provide ad-hoc business analysis and project management to support change.
• Plus, other duties, projects or functions assigned by the COO and relevant senior stakeholders.
• As a leader of people, ensure individual team members are coached / developed and that they are equipped with the right skills and resources. Establish an environment that promotes Chubb Values, and builds high levels of motivation, morale and integrity.

Experience:

Essential:

• Experience in leading consumer operations teams and process improvement within retail orientated Financial Services (ideally insurance) and can demonstrate the delivery of tangible business benefits / savings.
• Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
• Experience of working with and engaging others to help bring greater consistency of working.
• Excellent stakeholder management skills and experience of managing within a multi-country matrix environment. Flexible, influential style.
• Personal drive to achieve significant change in relatively short periods of time
• Professional demeanour - executive presence; ability to independently interact with leaders.
• Very Proficient in the use of MS Excel and PowerPoint.
• Process orientated, an organiser with strong planning ability and attention to detail.

Desirable:

• Minimum 10 years’ experience, inc. 5+ years leading operations and/or process improvement
• Knowledge / experience of the insurance lifecycle
• Strong presentation & story-telling skills
• Experience working with and expanding shared service centre operations (in country & offshore)
• Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking
• Strategic thinker, proactive and solutions oriented

A successful candidate must be able to demonstrate:

• Excellent communication skills – written and verbal to internal and external stakeholders.
• Ability to decompose complex issues, find solutions and summarise in plain English.
• Passionate about business process, continuous improvement and efficiency.
• Willing to roll her/his sleeves up to get things done.
• Influence, coach, manage stakeholders to get things done and effect change quickly.
• Customer centric attitude and focus.
• Resilience - ability to adapt to/cope with change.
• Ability to multi-task in a fast-paced environment.
• Leadership – driving team members to be accountable and responsible for actions.
• Pro-active interested involvement with department objectives and service levels.
• Excellent organisational skills.
• Effective teamwork within a diverse work environment.
• Ability to manage team workload, morale, staffing issues where appropriate.
• Strong work ethic.

Qualifications:

• Tertiary qualifications
• Lean / Six-Sigma certification a plus, but experience more important.
• Project Management certifications desirable.

We are looking for a proactive individual to join our team dedicated to driving sustainability for our clients. As part of our team, you’ll contribute creative solutions and actionable strategies to help reduce the carbon footprint of various properties.

With ambitious global and local targets for achieving net-zero carbon emissions by 2040 or 2050, there is a strong focus on certifications such as Green Mark, WELL, and LEED. Our team plays a crucial role in supporting these goals.

Be part of a team that’s shaping a more sustainable future—join us today!

Roles & Responsibilities

• Conduct Green Mark consultancy services to support sustainability goals.
• Coordinate with suppliers and contractors on project deliverables.
• Manage procurement tasks, including raising purchase requisitions, creating purchase orders, processing accruals, and handling claims and invoices from service providers.
• Coordinate with HQ’s admin and finance departments for monthly invoicing and payments.
• Maintain accurate records of funds collected and expenses related to property management and maintenance.
• Perform administrative tasks for operations, prepare operational reports for clients, and handle after-service client inquiries.
• Address complaints, feedback, incidents, and crisis situations promptly; submit incident reports as needed.
• Oversee addition and alteration (A&A) works and manage project tasks.
• Arrange and attend meetings or inspections, follow up with relevant authorities/departments and service providers.
• Supervise all routine and ad hoc repair work by contractors, ensuring adherence to contractual standards.
• Recommend repair or replacement work, seeking client approval as necessary.
• Organize and maintain documents, records, and a comprehensive document inventory.
• Prepare service contracts, invite quotes, and conduct cost comparisons.
• Ensure compliance with all statutory requirements.
• Support the renewal of licenses and certificates from relevant authorities.
• Perform any additional ad-hoc duties as assigned.

Requirements

• Bachelor’s degree in a relevant technical field (e.g.,Engineering, Sustainability, Energy, Project Facilities Management, Building Services).
• Familiarity with Green Mark Certification is a plus.
• 1-3 years of experience in sustainability consulting, green building projects, or a related field preferred.
• Knowledge of ACMV systems is an advantage.
• Strong communication skills, including report writing, presentations, and the ability to interpret technical drawings and reports.
• Genuine interest in energy and sustainability.
• Ability to work with diverse stakeholders, including government bodies (e.g., BCA, NEA), civic organizations, and corporate teams.
• Proactive in researching and introducing new market technologies and products.
• Strong analytical skills to interpret data trends from energy management systems, identifying any anomalies.
• Flexible and resourceful in problem-solving.
• Excellent planning and organizational skills.
• Detail-oriented and adaptable in a dynamic work environment.
• Able to work independently while contributing effectively in a team setting.

Regional eDiscovery Operations Manager, VP (CYBERSECURITY ENGINEER)

We’re seeking someone to join our Global eDiscovery and Investigations group as a Case Management/ eDiscovery operation manager in Cyber.

The group is responsible for managing requests for electronic data and digital forensic investigations that relate to Litigation, Regulatory matters, Compliance, Employee Investigations as well as Incident Response and Cyber Security events. The team ensures that requests are adequately formed, tracked and responded to in an efficient and accurate manner. This is an excellent opportunity to join a dynamic global function in the Singapore office.

eDiscovery Operations Team
The team will perform electronic data discovery/collection work that includes, but not limited to, collecting and analyzing data from electronic data sources such as email archives, infrastructure logs and network file servers. The data will be provided to clients both internal and external to the Firm.
Communicating complex technical matters and extensive interaction is required with colleagues both internal and external to IT including Legal, Corporate Security, Human Resources, IT Security, Engineering teams, and other Business groups. Candidates must be well organized, have strong communication and time management skills, as well as being detail orientated and analytical. They must demonstrate initiative, good judgement, be confident working independently and be comfortable handling sensitive, confidential information.

Technology
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cyber Security Engineering Manager position at Vice President level, which is part of the job family responsible for providing specialist cyber expertise and creating solutions that protect the organization's systems and networks against actual and potential security threats and vulnerabilities.

Morgan Stanley
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on

What you'll do in the role:

>Lead and manage Asia eDiscovery operations team which is part of the silo within the ISIMI department (Information Security Incident Management and Investigations department within CDRR)

>Perform eDiscovery collection and analysis of data collected if required, and communicate status updates for various stakeholders

> Responsible for the management of the Regional GEDI eDiscovery operational queues, includes monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
> Includes monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
> Identifies and designates eDiscovery case lead specialist on large and/or complex matters in order to coordinate collection efforts, partnering with eDiscovery collections specialists
> Act as eDiscovery case lead to communicate expectations to stakeholders on sensitive or complex matters
> Supervises eDiscovery case lead/ collection specialist's work products to ensure quality of deliverables
> Identify potential issues that may arise in eDiscovery matters and work with key stakeholders to address
> Provides sign off and acts as primary escalation for eDiscovery related issues
> Leverage eDiscovery expertise to engage Legal partners in order to shape effective and cost savings collections requests
> Train and mentor staff on eDiscovery processes to ensure adherence to procedures and any emerging technologies to support data collections
> Creation of eDiscovery reporting to identify trends and highlight any resourcing requirements

What you'll bring to the role:

>Experience in effectively executing IT strategy, delivery and complex initiatives.

>Ability to present information in a clear and concise manner to technology and business leadership.

>Advanced understanding of functional area and competent understanding of competitive environment.

>At least 8 years' relevant experience would generally be expected to find the skills required for this role.

> Robust knowledge of the Electronic Discovery Reference Model (EDRM) framework and standards, including implication of international data collection
> Comprehensive knowledge of data retrieval from message archive systems or data repositories, including formulation and troubleshooting of complex data collection criteria
> Technical knowledge with basic use of Windows and Unix command and strong Microsoft Excel reporting
> Strong written and verbal communication skills, ability to articulate technical information in a concise manner to non-technical audiences
> Experience with handling sensitive and confidential information
> Strong organizational skills - with good time management, ability to handle multiple priorities, detail-oriented and prioritize works with good judgement
> High level of work ethic - demonstrated by following policies and procedures, making good judgement and escalating issues promptly
> Flexible with work hours - on-call and weekend coverage required
> In-depth knowledge of technology risk and security, and infrastructure knowledge within the Financial Industry
> Knowledge of messaging systems and Cloud environment is a plus
> Experience working in regulatory, compliance and/or litigation group within the Financial Industry
> Experience in working with people in different regions and time zones
> Industry certifications is an advantage but not required

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect, and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and

inclusive environment where all individuals can maximize their full potential. Our skilled and

creative workforce is comprised of individuals drawn from a broad cross section of the global

communities in which we operate and who reflect a variety of backgrounds, talents,

perspectives, and experiences. Our strong commitment to a culture of inclusion is evident

through our constant focus on recruiting, developing, and advancing individuals based on their

skills and talents.

Responsibilities:

• Handle and prepare various charter party forms/terms in the Dry Cargo Department
• General administration of execution and invoices in accordance with charter party terms and conditions and company policy
• Coordinate with the Ship Owners and Charterers
• Handle Port Disbursement
• Attend to and follow up on operational issues, e.g. keeping track of LOI & B/L
• Provide general administrative support to the operations department
• Any ad-hoc duties as assigned

Requirements:

• Relevant working experience in Shipping/Dry Cargo department is beneficial.
• Meticulous with an eye for detail
• Hands on experiences in charter party terms, responsible and able to multitask.
• Familiar with dry cargo operations is an added bonus.
• Proficient in Microsoft Office applications i.e. Ms Words, Ms Excel & Ms Outlook.
• Well versed in English (Mandarin an added advantage)

1. General Practitioners (GP) engagement

• Work with GPs and clinic staff to establish the referral workflow for PCN patients within their clinics

2. PCN Operations & Administration

• Provide support in annual audits
• Provide secretariat support for stakeholders’ and department meetings

3. Funds Management

4. Data Analytics and Reporting

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Scope:

• Provide frontline services, including admission, ticketing, guest assistance, and retail services using electronic systems for sales.
• Offer advice on products and services, assisting with exhibit interaction, and managing stock control and merchandise display.
• Handle sales proceeds and daily account closing, and addresses related guest enquiries.
• Apply digital technology to enhance the visitor experience, enforce safety rules, and perform first-level service assistance and recovery.
• Responsible for health and safety standards, escalating incidents, supporting emergency response procedures.
• Guide interns/temporary staff, evaluating their performance, and overseeing inventory, procurement, and sourcing/purchasing of supplies and equipment for the department’s operations.

Requirements:

• Minimum GCE O / A / ITE or Diploma or equivalent qualifications.
• Good knowledge of Attractions, Retail Operations or Tourism Services.
• Those with relevant working experience in related Attractions or Retail operations will have added advantage.
• A strong service mindset and enjoy interacting with people.
• A cheerful disposition, be organized and are meticulous with numbers.
• Able to maintain a flexible working schedule including evenings, weekends, and public holidays due to the operational nature of the work.

**We regret that only shortlisted candidates will be notified**

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EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden

Senior Meteorological Assistant (Operations Support)

[What the role is]

The selected candidate will process and perform quality check on meteorological data, monitor performance and support maintenance of operational systems, and disseminate timely meteorological data, forecasts, warnings and related information to local and international users with the objectives of supporting weather analysis and forecasting activities to meet the requirements of the aviation and shipping industry and general public, agencies and specific users. You will be working in a fast-paced environment that would require the ability to manage multiple priorities and stakeholders at the same time.

[What you will be working on]

The job scope will include but not limited to the following:

· Monitor the performance of various data processing and collection systems and equipment to ensure timely availability of data in support of weather monitoring and forecasting activities

· Coordinate with external vendors/agencies during equipment or system outage and perform first line trouble-shooting for prompt restoration of system.

· Collate, prepare and quality check operational aviation meteorological information

· Consolidate and analyse statistics in support of the departments’ decision making process

· Review of work processes to enhance the department’s services and increase productivity

· Plan and manage a team of technical support officers’ staff training and development

· Ensure products provided through Internet and web portals and network/communication services are timely, up-to-date and accurate

· Perform archiving of data on specialised meteorological systems and where necessary, retrieve these data in support of special investigations and enquiries

· Liaise and co-ordinate with contractors in the implementation, testing and monitoring of new systems to ensure that projects are completed within the specified timeline.

· Manage maintenance contracts, including co-ordinating, supervising of vendors, and monitoring system performance to ensure high system availability.

[What we are looking for]

The job might be for you if you possess the following:

• Diploma in engineering/information technology/systems or equivalent
• Good technical knowledge of remote sensing systems would be an added advantage
• Good knowledge of IT and in common computer software (Microsoft Office Access, Excel, Word), including some general skill in trouble-shooting of computer hardware
• Strong analytical and problem-solving abilities
• Possess leadership and vigilance
• Mature, independent and resourceful
• Organised, meticulous with attention to finer details, and able to multi task
• Self-driven and always ready to strive for improvement
• Takes initiative and carries out plans to the end
• Able to communicate in a friendly manner and enjoy working with others as a team
• Able to perform rotating shift work, including night shift and on weekends.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-CHANGI-METEOROLOGICAL-STATION/Principal-Meteological-Assistant_JR-10000030493

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Fulfilment team, taking the lead in ensuring adequate inventory levels to meet the demand of consumers across more than 60 countries worldwide. In this role, you will be actively involved in optimising inventory accuracy and ensuring optimal inventory coverage across multiple 3PL warehouses. You are also required to adopt a data driven approach combined with strong analytical and logical reasoning skills to translate multifactorial data into actionable insights.

Our Logistics team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Monitor and maintain the integrity of inventory levels across multiple 3PL warehouses in the allocated region(s)
• Maintain a robust system for Pre-order & New Product Introduction (NPI) Management, taking into account the upcoming shipment schedule, available inventory, and any potential exceptions across the global region(s)
• Perform end-to-end activities for the full Pre-order cycle, ensuring that all products are always available for sale, including daily monitoring of Pre-order levels.
• Collaborate with the Customer Support team, ensuring the delivery of proactive updates to customers regarding Pre-order statuses
• Facilitate discussions across Regional teams to identify root causes and reconcile inventory discrepancies

Requirements

• Diploma and/or Bachelor’s Degree in Supply Chain or related field with 2 or more years of e-commerce experience.
• Strong understanding of e-commerce fulfillment warehouse processes
• Strong interpersonal skills and professionalism, with the ability to communicate effectively to both internal and external stakeholders.
• Strong analytical and logical reasoning skills to analyze, interpret and extract trends from data, identifying the root causes and translating them to actionable insights
• Agile mindset who can adapt quickly to evolving and/or scaling-up practices and not be confined to “industry best practices”
• Demonstrate both independence and team player traits in handling diverse situations and meeting tight timelines
• Highly skilled in Microsoft Office365 and other collaboration tools

Bonuses

• Experience in inventory management, including usage of warehouse management and ERP systems.
• Experience using professional or customized ERP/ OMS / WMS/ TMS, experience with Netsuite is a bonus

Job Summary: We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM) to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery. The candidate should also have past experience in IT Service Management (ITSM) and Strategic Portfolio Management (SPM) modules.

Key Responsibilities:

• Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.
• Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.
• Implement and promote the CSDM framework to standardize and enhance service management practices.
• Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
• Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
• Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
• Identify opportunities for process improvement and automation within ServiceNow.
• Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
• Strong understanding of ITIL processes and frameworks.
• ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

• Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.
• Knowledge of integration strategies with other ITSM tools and systems.
• Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.