We’re looking for a Global Products Operations Senior Specialist to join our team, focusing on Assets or Cards Operations (Issuance) within the Global Products Operations area: 

This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and convenient business solutions.

A Global Products Operations Senior Specialist's role is to support Product Teams as a representative of the Payment Operations organisation - to ensure that new and current products, features and processes scale efficiently and securely.

Here’s how you’ll be contributing to the Operations Team:

• Provide daily support to regional Payment Operations Teams with Global Products which include Cards Issuance or Assets and any other global products, features and processes that are born over time;

• Maintaining consistent and high level execution of recurring responsibilities within the designated domain;

• Work with regional Payment Operations teams, product managers and developers of multiple product teams to find solutions and opportunities for process optimisation;  

• Coordinate new products/partners set-up, testing and launches from operational side;

• Coordinate central changes - communicate with Payment Operations teams, collaborate with stakeholders in- and outside of the organisation (from Finance to Compliance and beyond);

• Own training, communication and documentation of Global Products Operations domains;

• Acting as the first level escalation point on the cases and crisis level within own area, handling incidents in your area of expertise;

• Act as first point of contact for global products in Payments Operations organisation as well as Product teams 

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

If you're interested in the position, please apply by submitting your CV and cover letter in one document, and answering the application questions.

In the cover letter, please bring an example of how you have contributed in your team or within the organisation to improve our current processes or of a project that you have led. 

Who are we?

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Leads repairs, corrective maintenance, and complex installations. Guides others in resolving incidents, and recommends new procedures to resolve faults.

Responsibilities

Facility / Infrastructure Maintenance

• Performs specialized preventative and corrective maintenance on-site

• Monitors the Building Monitoring System (BMS) and resolves alarms for specialized issues requiring considerable judgement and implications to resolve; follows guidelines on standard procedures and recommends sound solutions

• Operates and maintains plumbing, fire suppression, and life-safety systems

• Implements energy efficiency measures

• Assists on coordinating critical infrastructures

Vendor Support

• Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are carried out per standards and requirements

• Assists with the creation and submission of scripts for maintenance

• Tracks and implements the work approval process for service providers for critical maintenance (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out)

• In cooperation with the vendors, changes/updates technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs specialized site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts

• Identifies Single Points of Failure (SPOFs) and recommends solutions

• Responds to all on-site incidents, including failures, significant problems and delays

• Performs Root Cause Analysis (RCA) resolves issues

• Supports the on-site staff during incidents

• Demonstrates and supports processes and procedures are followed and adhered to

Work Orders & Additional Projects

• Completes skilled work requests and circuit installations

• Performs sophisticated troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime

• Makes moderate changes to mechanical, electrical and specialized systems, as directed

• Carries out more complex infrastructure projects

• Supports life cycle maintenance/end of life infrastructure projects and critical replacements

• May recommend infrastructure projects

Collaboration

• Collaborates with others to resolve difficult facility incidents

• Effectively collaborates within the department; may mentor team members on skilled maintenance activities

• Informs stakeholders of inventory needs to maintain optimal stock levels of critical parts and equipment, may support in coordinating processes for maintaining inventory

• Acts as a mentor to others in resolving incidents

Qualifications

• 5+ years experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

This is a global, multi-discipline team responsible for architecting and delivering secure, robust, and innovative solutions which would enable the development teams to build and deploy new applications as well as migrate selected existing applications into the public cloud.

The team works with multiple public cloud providers and are presently looking for an experienced Cloud Engineer familiar with various cloud concepts, services, and tools, preferably from multiple public cloud providers but primarily in the Cloud Identity and Access Management (CIAM) space. The candidate will be involved in multiple aspects of the team’s work, including evaluation of new cloud products and services, and integrating them into standard client cloud solutions.

• Providing IAM solutions for migrating existing or integrating new applications in the Client environment across multiple Cloud providers including but not limited to Azure and AWS
• Provide IAM services for complex, multi-tier applications that are migrating to Cloud Platforms
• Selecting appropriate IAM Cloud controls for migrating applications based on given requirements
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions
• Closely working with Vendors to develop and deploy Cloud services to meet customer expectations
• Integrate, configure, document, and deploy compliant infrastructure and supporting services in the Cloud platform
• Design, Optimization and Document the Operational aspects of the Cloud platform
• Troubleshooting problems, resolving root cause, and where possible, fixing the bug(s)
• Collaborate with Risk Management to ensure necessary controls to Cloud services are deployed and tested Skills Required:
• Strong knowledge of Azure AD and related services such as Conditional access, Identity protection, Privileged identity management, etc.
• Strong knowledge of authentication with SAML, OAuth, OpenID, and Kerberos
• Experience in providing Federated Identity with solutions such as PING Federate or ADFS
• Knowledge of the Zero Trust Architecture principles
• Prior experience in providing RBAC solutions for AWS and Azure
• Experience creating technical architecture documentation
• Strong communication and written skills
• Strong scripting and automation abilities including PowerShell and/or Python

Skills Desired:

• Prior experience in the Identity space with a background in Active Directory or similar LDAP stores
• Working knowledge of Azure Active Directory Connect synchronization software or similar technology
• Prior experience using compliance assurance tooling such as Prisma Cloud
• Prior experience with products from HashiCorp such as Terraform, Vault and Consul
• Prior experience with risk control frameworks and engagements with risk and regulatory functions
• Knowledge and experience of working with CI/CD frameworks and methodologies such as automated testing (unit / integration) and release pipelines (e.g. Jenkins, GitHub Actions)
• Experience in the financial industry

• At least 4-8 years’ relevant work experience in office administration and provision of secretariat support
• People-oriented with strong interpersonal, verbal and written communication skills
• Self-driven, independent and a team player with good event organization skills
• Proficient in Microsoft and Adobe applications. Proficiency in other digital platforms such Power BI and Padlet would be an advantage
• Knowledge/experience in student management systems/processes would be an advantage

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 27 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Risk Operations Senior Analyst, Credit Risk Management Services

CRMS serves as a critical component of our First Line of defense for wholesale and counterparty credit risk management that is part of Institutional Credit Management (ICM) under ICG Business. CRMS works through the challenges of the Wholesale Credit Risk Lending processes with the aim of transforming the credit risk process flows including but not limited to credit facility management, legal documentation, collaterals and risk reporting. Importantly, CRMS will coordinate with credit management groups across ICG businesses to ensure full alignment on business and regulatory goals, as well as consistency and best practices where appropriate.

Our mandate is to create a world class, end-to-end wholesale credit management platform. The analyst is expected to bring in fresh thoughts and newer perspectives to drive the transformation agenda.

Responsibilities:

• Legal Documentation controls - review for completeness and ensuring retention in accordance with laws.
• Controls over the set-up and management of credit facilities in line with the credit policy and approval conditions.
• Collateral Process Management- recording, monitoring and reporting of collateral provided by the obligor against the credit sanctioned.
• Provide support in handling and reporting data elements to meet regulatory requirements. • Drive business process transformation and deliver tangible results in terms of efficiencies and strong controls.
• Effective stakeholder engagement across multiple business verticals in ICG.

Key Stakeholders:

Business, Credit Analyst, Independent Risk

Qualifications:

• At least a first degree or equivalent experience
• Professional qualification in Finance, Accounting, Business related field or an MBA will be an added advantage
• Knowledge of BFSI (Banking & Financial Services Industry) sector
• Working knowledge of risk management concepts

The candidate would need to possess:

• Strong interpersonal skills, including ability to work independently, multitasking, demonstrate attention to detail & meet timelines
• Clear and concise written and verbal communication skills
• Ability to coordinate within teams across businesses
• Analytical and problem-solving skills.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Total Number of Openings

Chevron is accepting online applications for the position of Mechanical Engineer located in Jurong Island, Singapore through 14 Mar 2024 at 11:59 p.m. (Singapore Time).

All interested applicants, please read the Data Privacy Notice before submitting application.

Responsibilities for this position may include but are not limited to:

• Leads the development of equipment and asset strategy in cross functional environment using reliability processes such as RCM (Reliability Centered Maintenance), FMEA (Failure Mode and Effect Analysis), etc.

• Leads reliability and integrity improvement programs such as ROI (Reliability Opportunity Identification) and Bad Actor in cross functional environment.

• Improve equipment performance through use of reliability tools such as RCA (Root Cause Analysis), etc.

• Leads or participates in complex equipment troubleshooting and cross/multi-functional problem-solving events.

• Contributes as a subject matter expert to determine the integrity and fitness of equipment for safe operation.

• Supports the development and implementation of capital projects and plant modifications.

• Develops maintenance procedures and conducts trainings to improve the competency of technicians.

Required Qualifications/Requirements:

• Bachelor’s degree in mechanical engineering or related degree

• With at least 3 years of experience in refineries or petrol chemical industries in a total plant maintenance environment.

• Knowledgeable in codes and standards such as ASME (American Society of Mechanical Engineers), API (Application Programming Interface), ISO (International Organization for Standardization), etc.

• Able to work well in a team and takes initiative in engaging cross functional teams in resolving plant issues.

• Possess good communication skills and drive.

• Fresh Graduates are welcome to apply.

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in Singapore under the local payroll system and benefits.

Chevron participates in E-Verify in certain locations as required by law.

Job Description:

Job Objectives

The jobholder, a member of the Flight Hour Services (FHS) organization, based in Singapore, reporting operationally to the HO FHS Business Project Support.

The FHS organization defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units.

The Operations Performance Analyst transforms data into actionable insights for the FHS Operations. The Analyst works with Data available on MIS, Skywise and other sources to provide FHS with easy-to-understand insights, statistics and visualizations developed in Skywise and Qlik Sense. The Analyst will need to understand the available data, clean and filter it as appropriate, in order to transform it as inputs to visualizations specified by the FHS teams (reports or applications).

The Operations Performance Analyst manages the successful delivery of digitization projects in Qlik Sense or Skywise within time, budget and quality targets. The Analyst will be working with the FHS Business Projects Support Team and Global FHS business experts to deliver digital tools. To achieve this, the jobholder will have to gather knowledge of the operational processes and understand the link between the virtual flow and physical flow of the supply-chain activities of FHS. The Analyst will work in close connection with Operations, Inventory, Program & Methods & Tools to understand the data being used and the purpose it is used for. The Analyst will work together with the Qlik and Trust Project team (in Toulouse) to build a strong and unique model (single source of truth) by linking together all the sources of Key FHS data.

Job Responsibilities

Scope on Skywise and Qlik Sense

• Understand Development requirements coming from Business and develop solutions in appropriate platforms (Skywise, Qlik, Looker Studio).
• Implement the analytics pipeline against the business needs of the data visualization (data cleaning, wrangling, transformation and visualizations)
• Create, improve and maintain high quality data model for the FHS perimeter in Qlik Sense/Skywise based on discussion with business experts worldwide
• Develop, test and validate changes to the data model in Qlik Sense/Skywise based on discussion with business experts worldwide
• Develop, test and validate new calculations, reports and visualizations
• Secure sustainability of the model by taking all necessary actions (industrialization and document solutions on the coding logic or application user guides)
• Be the interface between the functions, the data ecosystem and the requested solution (Skywise or Qlik Sense)
• Provide consultancy to subcontracted developers on available data, assist on its link with FHS operational physical activities and provide logic to filter data appropriately
• Verify the integrity of data used for analysis and trigger data quality improvement initiatives.
• Communicate findings through effective and easy-to-understand data visualizations adapted to the audience

Price Data Scope
1) Support FHS Team

• Generate the price data file 3 ~ 4 times a year (Q1, Q2 and late Q3 or early Q4)
• Manage and Maintain Price data report and logics on Skywise
• Propagate SAP price data to other MIS and sites (AMASIS, Summer, Gsheet, Skywise)
• Provide forecasted list of FHS PNs of the upcoming year to PMRS for them to source prices
• Support any ad-hoc pricing requests

2) Support Initial Provisioning team

• Act as the intermediary to liaise with PMRS for missing prices in RSPLs for A220 and legacy programs (A320, A330, A350, A380)

Secondary Responsibilities

• Provide consultancy to subcontracted developers on available data, assist on its link with FHS operational physical activities and provide logic to filter data appropriate
• Support FHS Tools Industrialization by reducing Business Owned tools in Skywise through developments in Qlik
• Ensure smooth transition of FHS data products into SAP AP1 core model in Qlik Sense
• Support improvement projects within FHS to improve business processes and performance
• Ensure compliance with Airbus data governance on applications development.

Job Requirements

• Bachelor in Information Systems or related degrees (e.g Computer Science, Computer Engineering, Aerospace/Industrial Engineering etc.)
• Minimum 5 years of experience as a Data Analyst
• Data analysis background and experience with Business Intelligence tools, Strong knowledge of Qlik Sense is key
• Hands-on programming experience with Python/R/Spark, SQL
• Experience in developing data visualizations and dashboards using Python, PowerBI, Looker Studio
• Familiarity with Agile development methodology is a plus
• Skywise/digital development knowledge is a plus
• Experience in the Aviation Maintenance industry or Supply Chain industry is a plus

Personal & Interpersonal Skills

• Able to work independently as well as collaborate effectively as part of a Regional team.
• Able to adapt and search documentation and datasets for continuous learning
• Analytical mind with ability to work with large amounts of data to discover patterns or trends, and to form conclusions based on findings
• Good interpersonal, strong troubleshooting and problem solving skills
• Mindset of being curious, reaching-out to others, speaking up and listening up
• Team player with positive attitude
• Able to manage multiple tasks at the same time and motivated to take on new challenges
• Availability to travel overseas when required

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

In your role as an Operations Assistant, you will ensure the right execution of routines that support an efficient, consistent and compliant operations as well as adherence to standard operating procedures.

Your assignment

• Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures, process flow and service level agreement
• Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
• Secure good collaboration with the Customer Contact Centre in securing a fast and easy resolution process for customers
• Actively work to offer alternative solutions that meet the needs of individual customers’ to secure a good recovery of any disappointment in the customers’ journey.
• Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.

What a Director, Operations and Payments Network, Asia Pacific does at Visa:

This role reports to the VP, Global Operations and Networks Payment (with a dual dotted line reporting into the VP, Commercial & Money Movement Solutions, Client Services AP and to the VP, Visa Direct AP).

The Director, AP Operations and Payments Network is responsible for leading and developing multiple teams across the AP region, including Payment Operations, Client Support, Service Management, Implementation Management, Partner Service Management, Payment Application Support and the Payment Operations Command Centre.

Key responsibilities include:

• Provide leadership and guidance for the department, teams and direct reports and serve as an escalation point for internal stakeholders, clients and partners
• Oversee all critical responsibilities of the department, prioritising the timely execution of payment processing activities and the delivery of a high-quality service to clients
• Closely monitor and take action to ensure the effective and timely execution of all regulatory obligations and process
• Build a strong and cohesive team by providing leadership through coaching, setting strategic direction and applying working knowledge of Visa products, systems and procedures
• Ensure all processes adhere to best practice standards, ensure compliance with all applicable regulations and mitigate risk
• Accountable for the identification, registration and mitigation of risks that reside within the functions
• Translate strategic goals into operational plans and ensure delivery
• Define the KPIs for the department to measure performance, output and quality and feed into continual improvement and provide status updates to key VPL and Visa Direct stakeholders
• Maintain a strategic focus through ongoing dialogue with business partners, seeking to gain an understanding of key strategic objectives.
• Build effective relationships with clients to enable effective delivery of implementations, including the respective KPIs and reporting capabilities
• Build and maintain relationships with key stakeholders within both Visa payments Ltd and Visa (Direct) Teams to ensure that Readiness can effectively support the deployment of products and during life cycle
• Lead and co-ordinate discussions with other heads of department to promote effective cross-functional collaboration and efficiency
• Develop the management team and staff to drive performance improvement, retention and succession

Team Summary

The AP Operations and Payments Network team is a critical department which is responsible for significant parts of the payment, client and network partner lifecycle.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

The Security Director is a strategic leader on the Global Security Team reporting directly to the Senior Director, Global Security. They will be responsible for bridging gaps between security strategy and process implementation in the APAC region and will identify and execute on actions which will improve the performance and efficiency of the security organization and its operations. This leader will directly manage team members, programs, and initiatives at a global level to include operations in Asia Pacific and Europe.

• Advises the senior management team on all security related issues and activities.
• Supports the development of annual security-centric planning, budgeting, and implementation activities.
• Leads the collaboration effort between Regional Security Teams and other internal function groups in successfully identifying, investigating, and mitigating economic loss and other risks to the Company
• Advances and supports the Security team in providing and tracking ongoing Programs training, interventions, and other security-centric activities.
• Develops and implements solid business and security-centric value measure metrics, trending, and benchmarking
• Manage the regional departmental budget
• As a leader, they will dedicate significant time to develop and retain talent, and to enable her/his senior team members to build and implement (“in the field”) institutional global, corporate security programs
• Provide regular security briefs and emergency updates were appropriate for the regional executive leadership teams
• Facilitate and maintain security operations and emerging security technologies
• Ensure ongoing external networking with peer organizations
• Participates in budget preparation and takes necessary actions to control and reduce costs
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Job Title: DevOps Engineer - Cloud Infrastructure (APAC) 
Location: Singapore (on-site) 
MUST HAVE: Can speak both Mandarin and English

Unlock the Future of Cloud Infrastructure in APAC with Us!

Are you ready to play a crucial role in optimizing and securing our cloud infrastructure across APAC, including China? Join our dynamic team as a DevOps Engineer, where you will be the go-to expert for all DevOps matters in the region.

Key Responsibilities:

Cloud Infrastructure Management:

• Maintain and optimize cloud infrastructure for APAC, with a focus on China.
• Assist in migrating on-premises servers to the Cloud.
• Collaborate with the APAC Cloud Infrastructure Manager to ensure security by design in all projects.
• Automate and optimize OPEX costs on the Cloud.

Cybersecurity and Compliance:

• Maintain guidelines and standard operating procedures for infrastructure in APAC.
• Collaborate on the definition and execution of the IT infrastructure strategy.
• Address cybersecurity, privacy, and data protection incidents with the helpdesk and global operation teams.
• Design and implement SecDevOps processes and automation solutions.
• Ensure compliance with industry trends, introducing innovative solutions to optimize or design infrastructure.

Technical & Management Skills:

• Degree in Computer Science, Software Engineering, or related field.
• 2+ years of hands-on DevOps experience in the Public Cloud.
• Development experience in Python, Java, Golang, JavaScript, C#, Bash.
• Understanding of server fundamentals, virtualization, storage, and network protocols.
• Experience with CI/CD tools and pipelines (Jenkins, GitOps).
• Proficiency in Infrastructure-as-Code tools (Terraform).
• Familiarity with containerization and orchestration tools (Docker, Kubernetes, Helm).
• Exposure to Public Cloud platforms (Azure, GCP, Alibaba Cloud).
• Fluent in English and Mandarin for effective communication with China vendors.

Bonus Qualifications:

• Certifications from any Public Cloud and DevOps-related certifications.
• Experience in IT organizations supporting a mobile or "disconnected" workforce.
• 2+ years of experience in a global organization.
• Familiarity with enterprise IT architecture.

At FLEXXON, we foster a culture of innovation, creativity, and inclusivity. You'll have the opportunity to work alongside talented individuals who are passionate about making a difference. We offer a dynamic and supportive work environment that encourages professional growth and recognizes your achievements.

If you are excited about the prospect of taking on new challenges, making an impact, and contributing to the success of our products, we would love to hear from you.

Responsibilities:

• Present product and solution in response to customer enquiries and problems
• Market research, analysis and competition to formulate product strategy
• Design and manage product communications including external and internal feature announcements, use case, reference materials and press releases
• Manage storage products, and responsible for the whole process from demand, spec, design, development, testing to mass production
• Analyse, troubleshoot and resolve issues.
• Work with R&D and other cross-functional counterparts to drive development of advanced features and technology

• Degree/Diploma in Electronics Engineering, Computer Engineering, Microelectronics or related major
• Good presentation and communication skills, excellent in written and spoken English and Chinese
• at least 4 years of product (SSD) or project management experience
• Familiar with Windows and Linux operating system preferably, if have
• Ability to work independently and as a team, with strong analytical and multitasking skills

ABOUT US

We’ve got modern day solutions for all your modern day delivery woes. In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond. As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider. Teleport is a leading player in the end-to-end air logistics industry, specializing in First-Mile and Last-Mile services. We are committed to delivering seamless and efficient logistics solutions to our clients, ensuring their cargo reaches its destination “Never on time, always early”. To support our growth and maintain our high standards of service, we are seeking an Officer, Delivery Operations based in Tampines, Singapore.

SALARY RANGE: SGD 2300 - SGD 2500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Execute first mile and last mile routing operations

• Oversee first mile and last mile performance of all fleet types to ensure SLA is met

• Retain driver community via regular check-ins and engagement

• Prompt replies to any delivery escalations and coordinate the necessary service recovery actions

SKILLS

These are minimum-requirement skills and qualification for the role:

• Basic proficiency in spreadsheet tools such as Excel and Google Sheets
• Fresh graduates from Logistics/ Supply Chain/ Customer Service/Hospitality are highly welcomed

[What you will be working on]

As a member of SGN’s digital products team, you will develop, deliver and maintain a tech stack that enables SGN’s work in fostering connections between and within Singapore’s global business and talent communities. There is also opportunity to work on other digital products within the wider EDB organisation. 

We are looking for a Full Stack Developer with a strong technical background to join our passionate and purpose-driven team. This is an excellent opportunity to be part of a start-up environment, building up the digital platform and infrastructure to serve a large-scale network all around the world.

As a full-stack developer, you will be responsible for the design, implementation, testing and deployment of end-to-end software solutions, with the following key responsibilities:

• Spearhead work with cross-functional teams to develop engaging and user-centric web and mobile applications, supported by necessary back-end applications and databases for functionality

• Create performant code by figuring out how to make a feature work best for users as well as under-the-hood optimization, while conforming to system design

• Design and create automated tests to ensure functionality of components and applications

• Participate in code reviews

• Participate in full life-cycle library, component, application design and development

• Support, maintenance and documentation of software functionalities and technical specifications

• Ensure quality of releases, responsiveness and security of applications, debugging issues, fix bugs, and identify bottlenecks

• Design and develop RESTful APIs

• Proactively stay abreast of developments in web applications and programming languages to identify and recommend existing components and technologies that can be leveraged to deliver on our goals
   

[What we are looking for]

Resourcefulness, integrity, drive, and a good team player are must-haves. Some combination of the following would help for favourable consideration:

• At least 3 years of experience as a software developer or equivalent position

• Diploma or degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines

• Experience with cloud-based application development and web security

• Experience in gathering user’s requirements – clarifying them with Product Owners and Designers through high fidelity mock-ups or prototypes

• Experience in agile development teams, employing relevant methodologies and practices such as Scrum, Continuous Integration and Deployment to enable rapid delivery of value such as scripts for automated testing tools, scripts for configuration management

• Knowledge of modern Software Engineering best practices, software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations.

• Proficiency in:

(a) C#, JavaScript, HTML, CSS. Proficiency in other modern programming languages is a plus.
(b) Relational and non-relational databases, such as MS SQL, PostgreSQL, MongoDB etc
(c) Front-end frameworks such as React, Node.js, or Angular 2

• Deploying and maintaining content management systems and web applications in the cloud

• Curious, inquisitive, keen and quick to learn, and generous and patient to share knowledge with team mates and mentor fellow developers

• Singaporean

Design, implement, and maintain scalable and efficient data pipelines using Spark, Python, and PySpark.

Ensure the smooth flow of data from various sources to destination systems.

Utilize SAS, Spark, Python, and PySpark for efficient data processing.

Design and implement data models to support business requirements.

Work closely with data architects to ensure data models align with organizational needs.

Implement data quality checks to ensure accuracy and consistency.

Adhere to data governance policies and maintain data integrity.

Optimize data processing and query performance using Spark, Python, and PySpark.

Identify and resolve bottlenecks in the data pipeline.

Collaborate with data scientists, analysts, and business stakeholders to understand data requirements.

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience as a Data Engineer with expertise in Hadoop Implementation, Scala, Spark, Python, and PySpark.

Experience with big data technologies and distributed computing.

Proficient in, Spark, Python, and PySpark.

Strong problem-solving and analytical skills.

Excellent collaboration and communication skills.

Familiarity with data security and privacy best practices.

Experience with big data technologies such as Hadoop is a plus.
Good to have Connexa

• Develop and conceptualize content and campaigns focused on increasing brand awareness and customer engagement across channels
• Develop, manage and execute campaigns focused on increasing traffic and sales across e-commerce marketplaces including our own (Axquisite), Shopee, Lazada, FairPrice Online, Qoo10, Amazon, GrabMart and others
• Responsible for maintaining and updating the company’s website and e-commerce marketplaces while ensuring all content (pages, products and prices) are accurately displayed
• Research, analyse and present new and innovative ways to approach and execute social content
• Stay current with changes and advances in social media and advise on new channels and approaches to adopt
• Support in the creation of artwork and content (photos and videos) for our social channels
• SEO and SEM, research, analyse and present new and fresh ways to approach and execute social content
• Attend to customers' emails, enquires, messages on all social media platforms and administrative matters
• Perform duties of order processing coordination with various internal parties to ensure all sales orders are fulfilled efficiently and promptly
• Prepare and generate quotations, orders, invoices and coordinate logistics
• Day-to-day operations (including but not limited to packing and dispatching of parcels)
• Monitor products and quality checks, stock take and inventory records
• Ensure the accuracy of recorded transactions derived from source documents

• Candidates with relevant experiences are welcome to apply
• At least 1 year of work experience in a marketing position with a track record, preferably for digital/e-business brand
• Experience in e-commerce operations/similar is preferred
• Adept in Canva, Facebook Business Suite, Google Ads & Google Suite will be a plus
• Excellent communication skills and CRM
• Quick thinking and problem-solving attitude in tackling obstacles that may compromise on workflow, capacity and/or quality
• Ability to work as part of a team and take direction accurately
• Strong computer skills to include MS Office, web-based systems, and social media

• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities

What does it take to become a Civican?

We are currently seeking a System Engineer to join our Libraries and Education team who can help to build out, maintain, and troubleshoot customers’ infrastructure.

As a successful applicant, you will demonstrate excellent technical competence, reliability in delivering critical infrastructure, and continually ensure the highest levels of accessibility, optimisation, and security along with strong background in IT, computer systems engineering, or systems engineering and analysis.

We welcome your unique talents

Please apply for this role if it would make you excited to come to work every day.

Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box…)

• 4 to 6 years of experience in system administration, including installing, configuring and troubleshooting Windows server-based environments, Active Directory, GPO, anti-virus etc, as well Linux based servers running on Ubuntu.
• Experience with Azure
• Strong networking knowledge (OSI network layers, TCP/IP, DHCP, DNS)
• Knowledge with SQL Server administration
• Experienced in virtualisation and containerisation (e.g. VMware, Hyper-V)
• Able to administer and perform tuning of application stacks (e.g. Tomcat, Apache, NGINX)
• Hands-on experience with scripting is highly regarded

A day in the life…

• Manage and monitor all installed systems and infrastructure.
• Oversight of infrastructure including installing, configuring, testing and maintaining operating systems, application software, network appliances and system management tools
• provide 2nd and 3rd level support and managing tickets
• You will work with developers to implement and deploy fixes and security vendors to resolve security audit issues and perform hardening on server infrastructure
• Continual management and maintenance of security, including backup and redundancy strategies, as well as monthly patch deployment and firmware upgrades
• Manage the renewal of licenses and certificates for server appliances

Why you’ll love working with us

We know that when our people are happy they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon

So here at Civica, we look after you. Here’s what you can expect:

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon

So here at Civica, we look after you. Here’s what you can expect:

• Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
• Flexible work – we have the technology and tools to support you to work from that tropical paradise you’ve dreamed of… or even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues
• We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
• Focus on learning– there are heaps of opportunities to enable you to grow and be your best.
• Giving culture - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
• Apply for this job - Become part of something special

Do you see yourself in this role? If so, then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

• Designing and developing distributed applications using the Oracle Tuxedo middleware platform.
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic.
• Configuring and managing the Oracle Tuxedo environment, including setting up application servers, managing resources, and optimizing performance.
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration.
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations.
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements.
• Conducting performance tuning and optimization of Oracle Tuxedo applications.
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development.
• Providing technical support and guidance to other team members and stakeholders.
• Participating in code reviews and ensuring adherence to coding standards and software development best practices.

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform.
• Strong proficiency in programming languages such as C, C++, Java, or COBOL.
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA).
• Experience in performance tuning and optimization of Oracle Tuxedo applications.
• Knowledge of database systems and SQL.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork skills.
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment.

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Reporting to the Regional Aftersales Manager, you will be responsible for delivering and securing profitable growth with the assigned customer accounts in the Marine Division in line with the South East Asia Sales Company targets and objectives.

In this role, you will be based in Singapore and will manage assigned customer relationship, including formulating and driving a specific customer account strategy to encompass the complete long-term relationship between Alfa Laval and the customer. 

This role is an individual contributor role and does not have team reporting to the role.

Key tasks:

• Follow established sales processes and guidelines to promote and sell Alfa Laval solution in the Marine aftersales industry;
• Analyze and understand market insights and the customers buying behaviour and make sales plans according to the business division strategy and targets, by working closely with experienced sales or sales team leader
• Look for and manage leads from the market and customers and convert them in real business opportunities in other to ensure the pipeline.
• Be active in the market and focus on making visits, meetings and interactions to customers, focusing on customer needs understanding and highlighting the value of our products and services
• Runs the operation by managing the customer grid and proactive planning in our tools.
• Develop customized proposal to meet customers’ requirement and advocate value based selling and follow through to achieve performance.
• Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions.
   

What you know?

• Bachelor’s degree from recognized university, in Mechanical or Marine Engineering or related.
• Minimum 3 solid years of experiences in sales / services sales / after sales preferably in the Marine industry.
• Well-versed with development and execution of sales strategies and has also demonstrated proven track record of over-achievement in your current or previous work capacity.
• Strong with data analytics, using both offline and online channels to grow sales. 
• Proactive, service minded, strong in customer care and take quick actions.
• Self-motivated team player with strong customer focus. You should have the courage to take new initiatives and drive implementation.

What is in it for you?

• You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
• You work in a company who values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We have big ambitions for the sustainability of our start-up as well as the industry. After a successful expansion last year we are now looking for a Regional Vendor Manager to help our team in achieving the best results and drive the business forward. This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow with us! 

THE ROLE:

Reporting into the Senior Divisional Manager, the Regional Vendor Manager will be responsible for the growth and performance of our Partner base. 

Your role will include, but is not limited to:

• Onboarding and daily operational management of Partner facilities in your allocated region. This includes, ensuring high quality processing & output and liaising with internal and external stakeholders.
• Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management.
• Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines.
• Ensure all Partner KPIs are met or exceeded. 
• Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability. 
• Complete weekly Audits for your Facilities and provide clear actionable points to improve processing compliance.
• Implementation of any transformation projects to ensure that all processes, physical requirements and training are completed for your Partner facilities.
• Coordinate with the regional account managers and customer operations team to improve customer satisfaction and quick issue resolution.
• Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed.
• Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
• Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.
• Ensure adequate processing capacity for orders in your region by scaling current partners or sourcing,, engaging and closing partnership leads, alongside the business development team.

Requirements:

• Minimum 3 years of previous experience in a similar role.
• Excellent communication and relationship-building skills.
• Must be able to conduct presentations, discussions and negotiations with international and external stakeholders.
• Strong negotiation skills, with an understanding of budget restraints.
• Must be comfortable analysing data sets and must possess the ability to express clear, logical thinking.
• Must be organized and a self-starter.
• Ambitious & entrepreneurial.
• Hungry for progression & process-driven.
• A keen eye for detail.
• Should be comfortable multitasking in a high-energy environment.
• Needs to be able to adapt to highly dynamic situations.

Desired, but not essential:

• Experience with Partner acquisition CRMs and/or digital sales.
• Exposure to business intelligence platforms such as Data Studio.
• Experience in working in different markets internationally, with strong cultural awareness.
• 3+ years of experience in a high growth start-up environment.
• Can ideally demonstrate a highly numerate and commercial mindset. 
• Exposure of dealing and negotiating with commercial businesses. 
• Experience working in/with a busy dry cleaning/laundry business.

Contract:

Full time, 40 hours. 

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!