Our client is a high-tech Canadian based Worldwide Company with years of successful experiences in R&D, Design and Production of Advanced Telecommunications, Computer Telephony, Voice-Over-IP, Video and integrated CRM products as well as CTI and Contact Center applications.

Working Hours: Mon-Fri 9am-6pm

Working Location: Raffles Place

Requirements:

• Singaporean only
• Min Diploma in any IT related studies
• Proficient with MS-SQL, MySQL, VS.Net (VB.Net, ASP.Net) programming knowledge
• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.

To Apply:

Please attach your resume in Word with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Acquire new clients through business development/cold calling
• Source, screen, interview and shortlist potential candidates to match with the client requirements
• Develop and maintain a strong working relationship with clients and candidates

Requirements:

• At least 2 years of proven track records in recruitment, sales, business development or similar experience
• Good understanding of sourcing and recruiting process
• Confident, sales driven and results oriented

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Oversee and direct the team responsible for establishing supplier contracts, ensuring alignment with sales and operational needs.
• Lead the Asia Pacific region a wide range of service providers that supply intermodal and sea freight services.
• Organize and maintain rates, surcharges, and suppliers' data in the internal vendor system.
• Ensure that the procurement's requirements and procedures are acknowledged and followed, support and facilitate the regional procurement team.
• Establish and expand comprehensive connections at different levels with both new and current suppliers in the relevant industry.

Requirements:

• Degree in Supply Chain Management or equivalent
• At least 5 years of experience in Shipping or Logistics sector.
• Proven track record in procurement function and exceptional leadership skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Working location: Bedok MRT

Working hours: Monday to Friday (9am to 5pm) | Saturday (9am to 2pm) - 5.5 days work week

Job Responsibilities:

• Assist in providing customer service face to face & back end call centre.
• Monitor service quality to ensure standards for customer experience and service.
• Respond promptly to customer inquiries and feedback, coordinating with internal stakeholders.
• Streamline processes to optimize efficiency and provide professional service via email and in-person.
• Conduct calls and resolve complex issues to ensure customer satisfaction. (Training provided)
• Achieve and maintain a handling time of under 15 minutes for customer inquiries while managing expectations and performing under pressure.

Job Requirements:

• Service oriented, preferbly with call centre background
• Comfortable with speaking to many people
• Minimum O Level
• Singaporeans only

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW!

We regret that only shortlisted applicants will be notified.

Rapid Recruitment Asia Pte Ltd (16C8261)

Loh Yi Zhen - R1106592

EA License No: 16C8261

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/GCE A Level/Diploma
• Only Singaporeans might apply
• Prior working experience as Call Centre Agents handling HR professionals/manager
• Proficient in Microsoft Excel
• Travel in Singapore to do face-to-face survey
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

This position will support senior Security Governance team members and work closely with various business, risk and technology stakeholders to:

• Proactively assess the compliance exposure to current and emerging security-related regulatory requirements and plan & track remediation efforts.

• Manage reverse third-party due diligence engagements related to GIS.

• Manage audit, assurance and regulatory engagements related to GIS including ongoing knowledge management on queries and request for information.

• Track and report against the technology KORI(Key Operational Risk Indicators)/KRIs and required security metrics.

• Execution of the GIS KRCSA (Key Risk and Control Self Assessments).

• Management policy, procedures and standards updates and control.

• Manage various GIS initiatives and duties as assigned.

Key Requirements

• Communicate effectively with a variety of internal and external teams and stakeholders.

• Capable of managing a variety of priorities and deliverables with minimal guidance or supervision.

• Ability to respond to any requests and issues on a timely basis.

Education

• Diploma/Degree in engineering/Computer Science / IT/Cyber Security from a recognized education institution.

• Professional Technology Risk Management/Cybersecurity related qualification will be favorable although not mandatory.

• Knowledge of industry best practices.

Technical Skills

• Overall experience 5+ years of experience.

• 2+ years of relevant experience in Security/IT governance disciplines.

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Your new company

This organisation is within the education sector.

Your new role

• Design, deploy, and maintain cloud infrastructure to support business applications
• Monitor and optimize cloud resources to ensure efficient performance and cost-effectiveness.
• Develop and maintain cloud solutions following industry best practices.
• Identify, analyze, and resolve security vulnerabilities and deployment issues related to cloud resources.
• Implement security measures such as firewalls, VPNs, and identity management solutions to protect cloud resources.

What you'll need to succeed

• Bachelor’s degree or diploma in Computer Science, Computer Engineering, IT or equivalent from an established Institution
• At least 4 years of work experience with Cloud platforms such as AWS and/or Azure Cloud
• Proficient in cloud architecture and services (e.g. VMs, storage, networking)
• Understanding of networking concepts and security best practices
• Proficient in DevOps tools (e.g. Terraform, Docker, Jenkins)
• Relevant certifications (e.g. AWS Certified Solution Architect, Azure Solutions Architect Expert) are a plus.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Your New Company

This leading financial institution is dedicated to excellence and innovation in the banking sector. My client is committed to fostering a dynamic and inclusive work environment where employees are encouraged to grow and develop their skills. They pride themselves on providing top-notch financial services and solutions to their clients, ensuring their financial well-being and success.

Your New Role

As an Internal Auditor, you will play a pivotal role in maintaining the integrity and efficiency of the bank's operations. You will be responsible for planning and executing audits with a particular focus on credit. This includes evaluating the design and operating effectiveness of processes and controls, ensuring audits are conducted effectively and completed within given timelines, and preparing detailed audit reports for senior management. You will also ensure that audit findings are well-documented and presented in a timely manner, and that outstanding audit issues are followed up and recommendations implemented. Your role will involve close collaboration with various departments to understand their processes and provide valuable insights to enhance operational efficiency. This position requires a keen eye for detail, strong analytical skills, and the ability to communicate findings effectively to stakeholders at all levels.

What you need to succeed

• 7–10 years of relevant internal audit experience at a prominent financial institution
• Sound knowledge of the end-to-end credit process
• Good written and verbal communication skills with different stakeholders
• Open to front and middle office credit professionals with an external auditor background

What you will get in return

In return for your dedication and hard work, you will be rewarded with:

• A highly competitive base salary paired with a lucrative performance bonus
• Multiple opportunities for professional development and career advancement
• A highly flexible working environment (at least 2 WFH days)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new Governance position, please contact Jet Wong at +65 6027 2255 or email [email protected] for a confidential discussion on your career.

EA Registration No. R24124357

Company Registration No. 200609504D

EA License No. 07C3924

My client is a well-known brand in the luxury retail space and they are seeking an experienced Retail Trainer to join their team. The ideal candidate will be responsible for delivering engaging training programs to store teams, enhancing customer service excellence, and promoting product knowledge.

You will play a key role in ensuring that our employees provide an outstanding customer experience in line with the brand's values and high standards.

Salary: Up to $6,500

Key Responsibilities:

• Develop and deliver training programs on customer service, product knowledge, and brand values.
• Conduct training workshops and on-the-floor coaching for retail staff.
• Assess the training needs of employees and create tailored learning plans.
• Monitor the effectiveness of training programs and provide feedback for improvement.
• Collaborate with store managers to ensure consistent application of training.
• Stay updated on product launches, brand updates, and market trends.

Qualifications:

• 3+ years of experience in retail training, preferably within the retail industry.
• Excellent communication and presentation skills.
• Strong understanding of retail standards and customer service excellence.
• Ability to motivate and engage teams to achieve high performance.
• Familiarity with learning management systems and e-learning platforms is a plus.

To Apply:

Please submit your resume to Amanda Chan at [email protected] or click 'Apply Now'

More details regarding this position will be shared when contacted. We regret that only shortlisted candidates will be notified. Referrals are welcome too!

Company Description

Our client is a technology company specializing in air cargo solutions for airlines. We are

seeking a highly qualified B2B Sales Specialist to join our team. Please note that we will

disclose more details about our company during the interview process due to the sensitive

nature of this hiring.

Location: Open to candidates across Southeast Asia (SEA). Remote work arrangements

are possible if not based in Singapore. Candidates must be prepared for travel

Job Description

The Sales Specialist will be responsible for generating new business leads, nurturing client

relationships, and closing deals with airlines. The Sales Specialist will also provide training

and support to clients, collaborate with the sales team on strategy, and actively contribute to

sales management efforts.

Responsibilities:

● Hunt for new prospects and generate leads within the air cargo industry.

● Conduct meetings to introduce our air cargo solutions.

● Focus on the top of the sales funnel activities, without the expectation of pitching and

closing deals.

● Work collaboratively with a small sales team

● Identify and name specific improvements needed for the current cargo management

system software.

Requirements:

● Experience working in the cargo department of a global airline. Candidates must

come from an airline background, regardless of the size of the airline.

● Involvement in the evaluation process of cargo management system software (e.g.,

IBS iCargo, SmartKargo, Accelya, Skychain, CHAMP Cargospot).

● Ability to identify and articulate specific improvements to cargo management

systems.

● Familiarity with the decision-making process for software adoption within the airline

industry.

● Excellent communication and interpersonal skills

● Proven track record in sales, preferably in the B2B software industry

● Experience in lead generation and sales funnels

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Job Responsibilities

• Responsible for the Engineering Project Information / Data Management functions but not limited to collection and management of information from one or more sources and the distribution of that information to one or more audiences
• Under general supervision, solves complex problems requiring detailed knowledge of field and industry best practices
• Uses experience and problem solving skills to develop and improve processes
• May provide guidance to less experienced team members
• Perform regular Data validation checks and Flag inconsistencies to Engineering and resolve the inconsistencies
• Perform Data Loading / importing to databases
• Tag and Data Management
• Data Class Library management for Project
• To support the detailed engineering design effort by the use of standard tools, as well as support the project close-out and turn-over effort
• To support data and document submittal to Client as per the scope of work
• To support and manage the flow of data and documentation to the Client
• To follow the contractual requirements for information/data turnover to assure a seamless transfer of information to Client.

Job Requirements

• Bachelor of Science Engineering Degree with minimum 10 years of experience
• Knowledge and proficiency on Engineering Systems and Tools and its work processes
• Good understanding on Engineering Work flow and key deliverables
• Experience with O&G Offshore/Onshore projects with hands-on Project Information Management OR digital engineering solutions but not limited to:
• Class library, Naming Rules, Attribute data definition
• Data collection and validation methods
• Data exchange interfaces
• Data Exports and metrics reporting
• Engineering and Supplier Tag & Data Management
• Engineering software systems & tools
• Good Knowledge of Engineering Database Warehouse systems
• Experience in Engineering Data Class library Management
• Experience in Database Management System, SQL development, VBA, SQL Server Reporting services, Preparation of Data Management Plan / procedures

Role Summary

The job holder is responsible for applying a local Quality Assurance program for the R&D Test Facility in alignment with Good Laboratory Practice (GLP), other applicable regulations and company best practices. This is to assure Test Facility Management (TFM) and management that the facilities and studies are in compliance with Good Laboratory Practice regulations.

Additionally, the incumbent supports the implementation of applicable standards pertinent to non-clinical research and/or toxicological assessments in order to verify that the studies are performed in accordance with the applicable regulatory frameworks, QMS requirements and best practices.

The incumbent also supports the quality oversight of suppliers and contract laboratories for pre-clinical research and/or toxicological assessments, as well as to identify opportunities for quality and process improvements in pre-clinical development.

Responsibilities

• Plan, perform and report QA inspections and suppliers audits to assure TFM and management that procedures/standards are in compliance with relevant national and international requirements for GLP for both internal and external entities. Monitor and follow up on corrective actions and preventive actions (CAPAs) reporting in response to internal audits and regulatory inspections.
• Support the monitoring of pre-clinical studies throughout their conduct and reporting for compliance with the GLP principles.
• Support R&D Test Facility for inspection readiness, participating in regulatory inspections/accreditations, and managing the corrective and preventive actions (CAPAs) reporting in response to internal audits and regulatory inspections
• Provide administrative support for the QMS document/record/training management system, including QA review of records such as QMS documents (SOPs/WKIs/Forms), Training, Nonconformance (NC), Corrective Action Preventive Action (CAPA) and Lab Change Request (LCR) for key QMS processes. Provide regular training on the systems and QMS (e.g. Good Documentation Practice, GLP) for new and existing staff.
• Manage the archival process in accordance with established SOP and GLP principles
• Monitor and report quality Key Performance Indicators (KPI) during Quality Management Review (QMR)
• Perform QA review of equipment/instrument qualification plans, reports and related documentation for GLP activities, to assure that the laboratory equipment/instrument are suitable for their intended purposes
• Continue to be developed as an expert in understanding GLP compliance on a global basis including local compliance enforcement experience with Health Authorities

Requirement

• Bachelor degree in scientific discipline (Life Sciences, Biology, Chemistry etc) or equivalent
• Minimum 3 years of work experience in a laboratory environment (chemical/biologic analyses) and participation in quality assurance related to activities in tobacco, food, pharmaceutical or similar industry and/or at least 3 years experience as a specialist in a relevant area of activity. Experience in another quality standards eg. ISO 17025 would be an advantage
• Working knowledge of OECD principles of Good Laboratory Practice, knowledge of other quality systems such as FDA GLP Principles, cGMP, ISO, GCP and AAALAC is an advantage

Responsibilities

1. Seek and interpret inputs from across the organization to build a demand plan that will drive operational activity in line with the business objectives.

2. Manage the production plan and process operation in the plant.

3. Develop requirement plans for tollers to ensure the tolling plants is operating in line with planned requirements.

4. Manage the import and/or export of components or products to support the demand plan activities in other regions.

5. Manage inventory levels within target ranges for key materials and key locations. The aim is to have adequate material to maintain supply without increasing working capital costs to an unacceptable level.

6. Maintain understanding of short term & medium-term capacity availability and constraints. This is so that related enquiries arising from the supply, business and logistics teams can be addressed (in co-ordination with the Regional Marketing Manager/Global Business Manager) in a clear, accurate and responsive manner.

7. Respond to changes in plan in a timely manner. In addition to updating the demand plan and material movement requirements, this should also include highlighting likely impact of these changes to the business team. This is to ensure that the impact of these changes is understood across the Regional/Global teams.

8. Where required, participate in regional S&OP meetings. This will include providing reports on plans, inventory/capacity outlook, actions associated with product transitions and new product introductions. The aim is to use the meeting to communicate the demand plan and seek input and validation.

9. Collaborate with planners in one’s own region and other regions to ensure coordination of material requirements and shared global resources (such as plant capacity) and develop best practice procedures.

10. Be aware of, and support where necessary, other Supply operations within the region to ensure that Planning activities are aligned with Logistics and Procurement objectives.

11. Support Inventory and other ad-hoc reporting for both Demand and Supply Planning.

12. Support company quality and safety systems through day-to-day activities and via formal feedback mechanism.

Requirements :

• Degree / Diploma in Logistics / Supply Chain / Manufacturing or equivalent certifications
• 2 or more years experience in logistics, material planning, or coordination roles
• ERP competency in materials managements and supply planning
• Effective interpersonal, oral, and written communication skills

Other:

• Monday to Friday

************************************************************

START YOUR REWARDING CAREER WITH US NOW!

************************************************************

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Leroy Lok

EA Personnel Reg No.: R2090115

• Location: Changi Airport
• Salary up to $7000 - $7200
• Hybrid work arrangement
• Do note that this is a one year agency contract, renewable subject to work performance

My client is looking for a proficient CloudOps Specialist with extensive experience in Amazon Web Services (AWS) to join the team. The ideal candidate will possess strong skills in Security Information and Event Management (SIEM), Cloud Security Posture Management (CSPM), Intrusion Detection and Prevention Systems (IDS/IPS), and Distributed Denial of Service (DDoS) mitigation.

Responsibilities:

• Manage and optimize AWS cloud infrastructure to ensure high availability, scalability, and performance.
• Implement and uphold security measures across AWS environments, with a focus on SIEM, CSPM, IDS/IPS, and DDoS protection.
• Monitor security events and incidents using SIEM tools and respond swiftly to potential threats.
• Conduct regular security assessments and audits to maintain compliance with industry standards and best practices.
• Develop and maintain infrastructure as code (IaC) scripts for automated deployment and configuration management.
• Collaborate with cross-functional teams to design, implement, and manage secure cloud architectures.
• Provide technical support and troubleshoot cloud-related issues.
• Keep abreast of the latest trends and advancements in cloud security and AWS services.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience managing AWS environments.
• Strong expertise in SIEM tools, CSPM solutions, IDS/IPS technologies, and DDoS mitigation strategies.
• Familiarity with infrastructure as code (IaC) tools such as Terraform or CDK.
• Understanding of networking concepts and protocols.
• Experience with incident response and security operations.
• Excellent problem-solving skills and keen attention to detail.
• Strong communication and teamwork abilities.
• Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Certified Security Specialty) are advantageous.
• Experience with other cloud platforms such as Azure, Google Cloud Platform (GCP), or Ali Cloud.
• Knowledge of DevOps practices and CI/CD pipelines.
• Familiarity with regulatory compliance frameworks (e.g., GDPR, HIPAA, PCI-DSS).
• Able to communicate with Chinese clients.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Regulatory Affairs (RA) Specialist

(12-month contract)

About the Company:

Our client is a Swiss pharmaceutical based corporation that provides solutions to address the evolving needs of patients worldwide. Their main discoveries are development, manufacture and marketing of prescription and generic pharmaceutical products and eye care products.

Job Purpose:

To contribute as an integral member of the organization’s Singapore RA team to support all regulatory activities for the organization’s products. This includes the development and implementation of regulatory strategies, including the review, preparation of submissions, required to secure regulatory approval across various therapeutic areas, in alignment with core business objectives.

Primary Responsibilities:

In this role, you will be responsible for all or subset of the key responsibilities below:

Regulatory Strategy

• Prepares submission dossiers for post-approval variations within agreed timelines.
• Maintains knowledge of latest regulatory requirements for therapeutic products.
• Establish and maintain good working relationship with the Health Science Authorities (HSA).
• Acts as primary RA contact for the local Singapore team for the projects assigned.
• Ensures that new regulatory initiatives and changes are shared with the regional/global RA function in a timely manner with critical assessment of potential impact on business for the projects assigned.
• Investigate regulatory compliance gaps with gap remediation plan development and implementation thereafter.
• Perform variation assessments when requested by global RA Franchise teams.

Management of Regulatory operations

• Develop and maintain regulatory database(s) as required.
• Maintain and update regulatory files and records as required.
• Ensures compliance with local regulations, corporate policies and procedures.
• Prepares monthly project status updates.
• Checks and ensures promotional materials comply with local regulatory requirements and corporate policies where required.
• Supports new drug applications and post-approval variations for (Singapore), or any other portfolio (where necessary).
• Support inspection(s) and audit(s) where required.

Collaboration with cross-functional teams

• Support process improvements and implementation of best practices.
• Collaborates with local Quality Assurance (QA) on Quality matters (e.g. investigation of deviations and reporting them to relevant health authorities, when applicable), and Patient Safety (PS) on safety communication to HSA.
• Collaborates with RA Business & Operational Excellence (BoE) on obtaining the Singapore Certificate of Pharmaceutical products (CPP) for the requesting country

Requirements:

• Bachelor’s degree in health-related science, life science, Pharmacy degree
• At least 1 years of experience in regulatory affairs or related work experience within the pharmaceutical industry.
• Proven track record of preparing and reviewing regulatory documentation, and managing submissions successfully.
• Good knowledge and understanding of pharmaceutical & scientific processes as well as registration and assessment of therapeutic products
• Ability to apply knowledge to general regulatory topics for projects assigned
• Computer literacy with knowledge of MS Office applications
• Good interpersonal, organizational, negotiation and problem solving skills
• Excellent verbal and written communication skills

Reg No: R22104540

EA License no: 94C3609

• Oversee and direct the team responsible for establishing supplier contracts, ensuring alignment with sales and operational needs.
• Lead the Asia Pacific region a wide range of service providers that supply intermodal and sea freight services.
• Organize and maintain rates, surcharges, and suppliers' data in the internal vendor system.
• Ensure that the procurement's requirements and procedures are acknowledged and followed, support and facilitate the regional procurement team.
• Establish and expand comprehensive connections at different levels with both new and current suppliers in the relevant industry.

Requirements:

• Degree in Supply Chain Management or equivalent
• At least 5 years of experience in Shipping or Logistics sector.
• Proven track record in procurement function and exceptional leadership skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Details of the Division and Team:

This is a role for a Wintel Server Support Specialist, who has both operational and implementation experience while working within a fast moving, highly technical environment. The position is for an experienced Wintel Server and Citrix Administrator to work within the Global Wintel Team, focused on providing operational support primarily for our Wintel and Citrix environments.

The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing Wintel & Citrix related support at the Enterprise level.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Team member role reports directly to the Functional Manager
• Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team.
• Participate in Deutsche Bank organizational events such as Town Halls and Team Meetings
• Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for Wintel and Citrix systems and other core infrastructure components.
• Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual
• Resolve / close incident tickets by following the Deutsche Bank Knowledge Base (KB) process, link resolution plans to KB articles, and document issue and each step taken in order to resolve.
• Personally contribute to the ongoing development and updates to the KB repository
• Provide Global Change Management (GCM) coordination by creating, resourcing, securing approvals for, and ensuring timely execution of planned changes, within Deutsche Bank Change Management policy.
• Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation.
• Maintain timely and quality status updates in all Deutsche Bank workflow systems, per Key Operating Procedures (KOP)
• Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity.
• Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process.

Your skills and experience:

• Minimum of 6 years of relevant working experience in a server support environment handling Wintel Server Support and VMware technology
• Experience in windows server support, VMWare, installing/ configuring/ managing clustering, GPO, Powershell, Scripting, Active Directory, DFS, DNS, DMZ
• Proven experience handling projects
• Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal, with attention to detail.
• Ability to work in virtual teams and in matrix structures.
• Experience of supporting complex application and infrastructure domains
• ITIL / best practice service context. ITIL foundation
• Good analytical and problem-solving skills.
• Comfortable with weekend work (2 to 3 weeks frequency; Will get time off during weekdays).

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements apply.

How we’ll support you:

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
• Coaching and support from experts in your team

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Responsibilities:

• Ensure smooth daily operations of the assigned clinics
• Assist in recruitment of the front line staff
• Provide support in data submission and evaluation, which includes data entry, data collection and extraction.
• To support administrative matters (e.g. scheduling meeting, minute writing, slide preparation and drafting protocol / documentation
• Working in collaboration with doctors and staff to maintain high standards of patient care, customer service and processes
• Coordinate work flow between clinics and Corporate office
• Ensure overall work processes are is compliance with SOP
• Point of contact for doctors on all operations matters
• Guide junior executives
• Other adhoc projects as assigned

Requirements:

• Diploma/Degree in any specialisations
• At least 2 years of relevant working experience in healthcare and/or operations.
• Able to multi-task, work under tight timeline and meet deliverables
• Good interpersonal and communication skills
• Independent and resourceful worker

The energy of a newsroom. The pace of a trading floor. The buzz of a recent tech breakthrough. We work hard, and we work fast - while keeping up the quality and accuracy we're known for. It is what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other and collaboration is key to our success. And through our countless volunteer projects, we help network with the communities around us, too. You can do amazing work here. Work you could not do anywhere else. It's up to you to make it happen.

Our Team

We are Global People Services (GPS), an integral vehicle of Human Resources delivering a first-class experience to the enterprise. GPS HR Specialists are the vital consultants for employees and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. The global team facilitates critical employee life-cycle transactions in a seamless way. From on-boarding new hires into the company, to coordinating global mobility and working closely with external vendors, our aim is simple: to provide a seamless, platinum level of support to our colleagues and businesses.

What’s the role?

Your colleagues all know you as the problem-solver: the person they go to when they need advice. You work well under pressure, and you thrive in a team environment. You’re accountable and relied upon for mitigating difficult situations, often leading by example. Discretion is something which comes naturally to you, and you're able to find that perfect balance between professional and personable. You love dealing with people, and you're that person who knows what customer service really means.

You’ll be in charge of managing frontline HR processes as they pertain to employees across the APAC region. You will provide consultation on topics that cover a full range of HR-related programs and be the first point of contact for employees reaching out to HR – managing inquiries ranging from benefits administration and tuition reimbursement policies to questions from managers about time off and general HR policies.

You will be required to act with discretion when handling sensitive information and be expected to balance inquiries coming in through our ticketing system, phone lines and providing in person consultation for our more complex, high-touch processes. You will be counted on to provide support to employees navigating the many events related to the employee lifecycle while maintaining an excellent level of customer support and collaborating with your HR colleagues in the centers of excellence. Additionally, you will be responsible for identifying trends in employee inquiries and working with our operations team to document changes and provide suggestions for process improvement. You’ll have the opportunity to build a network across the various HR teams and across the GPS team globally.

We’ll trust you to:

• Understand and execute on Bloomberg’s end-to-end HR business processes
• Process transactions in our HR System (Workday) and maintain data quality
• Address the HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls
• Develop good knowledge of our benefits policies/plans across different countries
• Draft binding employee documents whilst maintaining excellent attention to detail
• Work collaboratively to improve efficiency and consistently execute all HR business processes - Strengthen existing partnerships and build new ones with stakeholders within HR and other departments
• Deal with a high volume of requests while maintaining excellent quality and timeliness
• Perform ongoing analysis of internal processes and systems
• Recommend and implement procedural and policy amendments whenever relevant

You'll need to have:

• 
  
• Bachelor’s degree or degree-equivalent qualifications
• 2 years of recent HR Shared Services experience (eg employee data management and/or HR ticket servicing)
• Minimum 2 years of related working experience as an administrator/key user with a HRIS system (eg Workday, SuccessFactor, etc.)
• Working experience in a customer-oriented / customer-facing role, ideally in a multi-national financial services or technology organisation
• Ability to take ownership and anticipate needs, barriers or downstream impact
• Ability to tailor your approach and communication in a highly professional manner - interacting with employees of all levels of experience and seniority, across the organization
• Be flexible in your approach, successfully prioritise multiple workstreams, and provide a consistent level of service - working in a dynamic fast-paced environment
• Be thoughtful, think creatively, and apply sound judgement, when navigating "grey areas" or responding to customer needs
• Ability to identify risks and gaps
• Ability to handle confidential information professionally and appropriately
• Exceptional attention to detail, timely and accurate in your approach - to provide first-class customer service
• Adaptable and willing to embrace new HR technologies and changing processes
• Excellent communication skills in written and spoken English
• Demonstrated continuous career growth within an organization

We'd love to see:

• Curious and innovative to contribute proactively to optimise our practices
• Ability to partner effectively with various HR stakeholders
• Fluency in Japanese as the role may require to support our Tokyo office.

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Contract will be administered by third-party vendor as a dispatched worker arrangement with Bloomberg.

Contract duration: 12 months

Salary: Up to $3000

Work location: Raffles Place

Working hours: Mon - Fri [9am - 6pm]

Job responsibilities

• You are expected to achieve targets set which involves calling of policyholders on a daily basis to initiate recovery;
• Engage and communicate with our policyholders to gather information and assist them in claim submission to third party;
• Use sound communication skills to successfully persuade and convince policyholders to proceed with the claims recovery process;
• Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial consultants;
• Ensuring proper tracking and documentation of call activities and outcomes;
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Any other ad-hoc assignments/projects assigned by supervisor.

Requirements

• Diploma or Bachelor’s Degree, insurance qualifications or equivalent experience preferably 1 year of insurance claims recovery and/or claim operations experience;
• Prior experience in customer service will be an added advantage
• Good verbal and written communication skills
• Excellent time managment skills
• Good interpersonal, analytical, and negotiation skills required
• Knowledge of life insurance policy coverage, statues, regulations and subrogation processing is a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Global Response Operations focuses on supporting users through scalable solutions that match the observed community needs. We are looking for influencers who can align cross-functional partners to ensure the best possible experience for users on our platforms.

The Global Response Operations SEO (Specialized Enforcement Operations) team is seeking a solutions-oriented, data-savvy Market Expert who is passionate about providing a great support experience for our community of users and advertisers.

The successful candidate will work with the Asia Pacific team to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for Korea, as well as solve enforcement issues across a wide range of Meta markets.

In SEO the team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO’s team is flexible and agile, bringing enforcement expertise that can be deployed to shifting priorities and dynamic emergent situations, necessitating local context, language, policy, community or functional expertise.

The Market Specialist will be part of a data-driven analysis culture that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

This position is full time and is based in our Singapore office.

RESPONSIBILITIES

• Work as part of the Korea team, enforcing on crisis response within the Asia Pacific region while specifically representing the Korea market.
• Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Korea.
• Use a combination of language and Korea market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.
• Scope scalable solutions to improve the support of our community of users in the Korea market and in partnership with other regions.
• Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks.
• Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.
• Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts.
• Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners.
• Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
• Support the operationalisation of regulations in Korea, and to work on key enforcement activities to comply with local regulations.

MINIMUM QUALIFICATIONS

• Bachelors degree and/or masters or equivalent experience
• Fluency in Korean is essential as this role will involve working on issues in the local language as well as dealing with external clients in that market
• 2+ years of professional experience within an operations environment relevant to the area of enforcement operations
• Experience communicating with a variety of audiences and stakeholders from the Korea markets
• Strategic thinker with strong analytical and creative problem-solving skills
• Passion for supporting the Facebook and Instagram community
• Excellent communication and collaboration skills
• Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

PREFERRED QUALIFICATIONS

• Experience with vendor management
• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Experience with training, quality assurance or metrics analysis

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an Equities Client Solutions Support Specialist to support our client in Singapore which is a top global investment bank.

Key Responsibilities:

• Deliver 1st and 2nd line support for Equity Derivatives and Delta1 Trading.
• Support and maintain production environment to ensure availability of critical services for daily operations of business. Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.
• Being the gatekeepers for the production environment, ensure all changes are understood and scheduled appropriately to maintain integrity of the services while implementing upgrades or new deployments (including emergency deployments) that are critical for business.
• Provide techno-functional expertise to produce and promote maintainable and quality solutions, which includes documenting system behavior, procedures and support run books.
• Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.
• Prioritize and troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally. Liaise with development and infrastructure and teams for efficient resolution of production issues.
• Carry out post incident review with development and infrastructure teams to ensure that the issue has been permanently resolved and to identify value add items. Respond to end users within timeframe dictated by the severity of the problem, and document and track the response.
• Provide continual service improvement of supported applications by managing and categorizing production alerts and reporting repeated issues.
• Focus on Operational Excellence - Automate recurrent tasks for continual service improvement and creation of resource bandwidth.
• Build and maintain relationships with business users and other stakeholders
• Work with BCP coordinators to perform disaster recovery exercises and assist with audits when called upon.

Key Requirements

• 3 - 5 years production support experience in Financial Services sector with exposure to Trading floor users
• Functional knowledge for Equity and Derivatives products including Pricing, Risk, PL calculation and trade lifecycle for supporting standard processes across Front and Middle Office.
• Excellent written and oral communication skills with ability to tailor messages to wide variety of people and functions across Technology and Business.
• Proficiency with troubleshooting principles and incident resolution for complex systems.
• Knowledge of ITIL principles with experience on relevant tools.
• Team player, client-focused and able to work independently in a time sensitive trading environment.
• Proactive, has initiative, diligent, hardworking. Willing to learn.
• Degree level qualifications in computer science, engineering or science based discipline.
• Strong technical background with hands-on experience in relational databases, Oracle SQL, PL/SQL, UNIX, Shell scripting and Middleware.
• Experience with ITRS monitoring, Java VM, and scheduling tools (Autosys, Cron).
• Knowledge of scripting or programming languages (Shell, Python) and source-control management systems (Git).
• Experience with analytics, automation and provisioning tools (Splunk, Elastic Stack, Ansible) and Networking.
• ITIL certification