Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and email
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
• Any other duties assigned

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

What do we expect from you?
Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through the upselling and increasing length of stay.
How your day looks like:
• Accountable for maximizing revenue by converting reservation inquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.
• To answer all incoming reservation inquiries, by telephone, or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings.
• To be fully knowledgeable in the operation, functionality, and standards required in using Opera and TARS Systems.
• To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel
• To input reservations into the Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards.
• To update any special requests and billing details in Opera.
• To provide polite and friendly responses to all incoming telephone inquiries.
• To be fully aware of the hotel’s facilities and pass the information on to the customers, and maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible.
• To process all inquiries and reservation confirmations on the same day as receipt.
(Cut off time daily: 4.30 pm)
• To maintain accurate filing systems for all correspondence within the department.
• To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
• To identify potential sales leads for the sales team to develop future accounts.
• To be aware of the hotels’ financial targets and the contribution made by the reservations team in achieving those targets.
• To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
• To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Director of Revenue Management.

How do I deliver this?
Tell it like it is- Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Scope of Position: 
Providing most suitable solutions to customers by understanding their requirements and strategically selecting service providers while maximizing profitability. This position will involve activities relating to procurement, service provider management and sales/ business development.

Major Duties and Responsibilities:  

Operations

• Understand export processes in order to accurately identify requested scope of pricing and accurate pricing
• Understand and comply to company policies and accordance with government regulations.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Timely responds on day-to-day pricing enquiries and RFQs from external and internal customers
• Screening of MK denial parties before quoting
• Monitor and apply appropriate carrier contract per customer to maximize the shipment profitability
• Carrier allocation management per carrier against the weekly allocation report to ensure customer service uses the correct carriers and maximizing the profitability
• Assisting booking management – placing bookings with carrier, secure confirmation, verify cost from carriers against contract
• Rate filing management 
• Good record keeping of pricing folder
• Be alert of market situation and provide timely update of market changes of different trades
• Escalation of problems to Management when necessary

Service Provider Management

• Able to negotiate and obtain competitive rates and service route from carriers and co-loaders
• Procure strategically in the market to cater with customer’s needs and requirements
• Build good business rapport/relationship with carrier, co-loaders, and service providers
• Organize, gather feedbacks, and lead quarterly service provider performance review

Business Development

• Contribute to business development per assignment basis
• Interact with our customers virtual or in person to understand their requirements and offer solutions at competitive pricing, meeting customer service expectations
• Transition and implementation of new business to customer service
• Take up additional tasks as required to meet the Department’s needs.

Expectations:

• Provide extended support to both internal and external customer
• Think positively with “CAN DO” and responsible attitude
• Carry out tasks with great accuracy and in a timely manner
• To be a good team player with teamwork spirit
• To show initiative in all co-ordination work

Culture:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Working Condition:

• No more than normal physical effort or positional stress required.  Intermittent walking, sitting or standing with normal expenditure of energy.
• Good working environment, almost complete absence of disagreeable elements.  Minimum exposure to adverse or hazardous working conditions.

Job Details:

• Salary: $13.45 per hour
• Working Days: Monday - Friday
• Working Hours: 830am - 5pm
• Location: Novena
• Contract Period: End June – 30 Sep 2024 (Extendable based on performance and business needs)

Job Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Good communication and interpersonal skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with hotel confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

JK Tan (R1875280)

Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified

Who we are

If you’re looking to make a difference in the marketing industry, DeVries Global Singapore is where you should be. We are not your typical agency; known for pioneering industry-first innovations in APAC, DeVries Global is an award-winning leading communications agency with an Asian lens.

Why you would love us

Our culture is dynamic, collaborative and progressive. We are early adopters of innovative solutions to stay ahead of the curve and conduct annual creative incubator competitions where employees develop innovative and creative ideas for clients and the industry.

We pride ourselves in fostering a culture that values diversity, equity, and inclusion (DEI). The agency recognizes that a diverse workforce enriches creativity and innovation and promotes a more comprehensive understanding of the world. DeVries actively encourages employees from different backgrounds, ethnicities, genders, and abilities to bring their unique perspectives to the table, creating an inclusive environment where everyone feels heard and valued.

Alongside its commitment to DEI, DeVries also places great importance on mental wellness. We offer various benefits and programmes prioritising mental health, such as employee assistance programs, flexible working arrangements, and day offs for mental wellness activities.

Our comprehensive benefits

• Wellness benefits: headspace subscription, wellness fund, therapy access
• Birthday leave
• Comprehensive coverage for your well-being: medical, life, personal, critical illness, dental
• Annual away day
• Phone coverage
• Mental wellness allowance
• Mental health days off

Who we are looking for

We are seeking an Associate to join our dynamic team in Singapore. This role will serve as integral support across multiple account teams covering Singapore and Thailand market. In this role, you will learn from our marketing communication specialists, digital experts on modern digital marketing and how PR is at the heart of our clients’ brand socialisation and businesses. You will also be involved in the agency’s innovations and marketing initiatives, such as the Gen Z/ Consumer Incubator and social media storytelling.

We’re looking for a driven, detail-oriented and creative self-starter with a passion for marketing communications in the consumer lifestyle space.

Responsibilities

• Support the development of innovative digital communications strategies and public relation plans for clients, including:

o Identification of relevant media platforms

o Crafting of compelling narratives

o Demonstration of understanding on the digital landscape: social media platforms etc.

o Demonstration of knowledge on the media/influencer landscape

• Identify and build relationships with key media and influencers. Proactively consume relevant media sources to stay updated and in the know with industry trends and happenings

• Actively pitch to appropriate media and influencers about client news to secure media placements, with due diligence on media research and interesting pitch angles

• Monitor and analyse traditional and digital outlets for coverage of client news, competitor and industry developments

• Able to independently implement small-scale campaigns and conduct influencer outreach for relevant campaigns

• Support material development, event logistics, and other related tasks (content briefs, pitch notes, press materials) with attention to detail and minimal factual error

• Begin building client relationships

• Support agency leadership opportunities and assist with new business opportunities, as required

Requirements

• Prior internships/employment in a PR/marketing agency or similar environment preferred

• Strong command of English and Thai with excellent oral and written communication skills

• Strong presentation skills to be able to communicate key messages in a concise manner

• Good understanding of local and Thai media/influencers and digital landscape

• Good understanding of relevant trends and happenings to be able to contribute significantly in brainstorms and development of plans

• Ability to assess and interpret information to develop compelling storylines for visual and written materials

• Strong attention to detail

• A fearless attitude!

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

• Communicate with our customers in executing export bookings.
• Prepare export documentations.
• Command in internal export management systems
• Understand and follow internal standards and process to execute bookings.
• Prepare and document customer’s requirements in SOP database.
• Good understanding of internal quality standards and compliance policies.
• Apply in day-to-day execution of bookings.
• Billings to clients accurately and timely.
• Maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
• Declaring Permits after passing Custom Competency test.
• Timely responses to emails within 24 hours and phone communication within the same day.
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs
• Meeting 52 hours Training hours / year.

Qualifications, Experience and Education Requirements

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Expectations:

• Provide excellent customer services to both internal and external customers.
• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
• Perform assigned tasks with great accuracy and in a timely manner
• Good organization skills of priorities and tasks
• Be a good team player with teamwork spirit
• Demonstrate initiatives in all co-ordination work

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe.

• Follow up on inbound shipments and ensure timely delivery to consignee.
• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
• Complete customs competency test and able to file for customs entry whenever necessary/required
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
• Ensure Key Performance Indicators on customs entries are met within customers’ requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
• Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely
• Develop good rapport with the customers
• Ensure all data are entered into system timely and accurately
• Ensure that freight and handling charges are billed to customers timely and accurately
• Prepare and submit reports timely whenever required
• Take up additional tasks as required to meet department’s needs

Other skills

• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
• Good interpersonal and problem-solving skills
• Good communications skills with good command in written and spoken English

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the Team

Our NLP team focuses on natural language generation, improving the reasoning ability of language models, such as machine translation, natural language generation, etc. We invite researchers and engineers in machine learning and natural language processing at all levels. We aim at pushing the limits of machine intelligence.

Responsibilities

- Cross-domain research on reinforcement Learning and Large Language Model based agents (LLM-based agents)

- Focus on one of the following application scenarios: Math problem solving, Text game AI

Qualifications

Minimum Qualification:

- Minimum PhD degree in any of these faculties: Machine Learning, Artificial Intelligence, Statistics, or related fields

- Strong skills in development of technologies in some of the following research directions: Reinforcement Learning, Multi-Agent Reinforcement Learning, Game Theory, Large Language Models

- Strong analytical and problem-solving skills

- Strong computer science and coding skills

- Work and collaborate well with team members

- Candidates with top conference papers or influential open source projects

Preferred Qualification:

- Working experience on the aforementioned application scenarios

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the Team

Our NLP team focuses on natural language generation, improving the reasoning ability of language models, such as machine translation, natural language generation, etc. We invite researchers and engineers in machine learning and natural language processing at all levels. We aim at pushing the limits of machine intelligence.

Responsibilities

- Cross-domain research on reinforcement Learning and Large Language Model based agents (LLM-based agents)

- Focus on one of the following application scenarios: Math problem solving, Text game AI

Qualifications

Minimum Qualification:

- Minimum PhD degree in any of these faculties: Machine Learning, Artificial Intelligence, Statistics, or related fields

- Strong skills in development of technologies in some of the following research directions: Reinforcement Learning, Multi-Agent Reinforcement Learning, Game Theory, Large Language Models

- Strong analytical and problem-solving skills

- Strong computer science and coding skills

- Work and collaborate well with team members

- Candidates with top conference papers or influential open source projects

Preferred Qualification:

- Working experience on the aforementioned application scenarios

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and email
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
• Any other duties assigned

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and email
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
• Any other duties assigned

Job Requirements:

• Minimum Diploma
• Good verbal, communication and interpersonal skills

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Are you a people person who thrives in dynamic environments? Do you have a passion for providing excellent customer service? If so, we want you on our team as a Visitor Management Agent!

Why You'll Love This Role:

• Gross Salary: Earn a steady income of $2,000 monthly.
• Location: Simei
• Working Hours: Rotating Day Shift (7am to 230pm / 230pm to 10pm), 5D1O, Rostered
• Commitment Period: 1-Year Contract

What You'll Do:

• Visitor Registration: Assist in efficiently registering visitors to ensure a smooth process.
• Customer Service Excellence: Provide top-notch customer service at the gantry, creating a welcoming atmosphere.
• Crowd Control: Manage and direct visitor flow to maintain order and safety.

What We're Looking For:

• Availability: Must be able to commit to weekends and public holidays.
• Technical Skills: Basic PC skills required.
• Physical Stamina: This role requires long periods of standing.

Join Us Today!

Become a vital part of a dedicated team that values efficiency, customer satisfaction, and excellence. Apply now and start your journey with us, where every interaction makes a difference!

We regret that only shortlisted candidates will be contacted. Thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Responsibilities

• Seek out potential clients within specific waste management market segments and establish strong professional connections with them.
• Prepare detailed proposals and negotiate agreements with potential clients, staying in close contact to understand their feedback, how competitors are responding, and the decision-making process.
• Collaborate closely with Customer Service Executives to ensure smooth processing of sales orders and accurate documentation.
• Compile regular sales reports to provide insights and updates for the Sales Manager.
• Maintain an organized and up-to-date Customer Database, including essential contact information and other relevant details.
• Assist the Manager in maintaining a high standard of customer care, addressing concerns promptly, and adapting to changes in customer needs or circumstances.
• Contribute to the company's market intelligence efforts by gathering information on customers, competitors, and industry trends, helping to inform strategic decisions and business development initiatives.
  

Requirements:

• Diploma/Degree in Marketing or equivalent
• Must possess own vehicle
• Must posses 1 year of chemical sales experience.
• Excellent communication, interpersonal and PR skills
• Excellent sales track records
• Team oriented and dynamic

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified

Responsibilites:

• Establish and maintain a customer-centric approach within the customer service operation, prioritising customer satisfaction while fostering positive relationships with both customers and staff.
• Implement and uphold customer service standards and procedures to ensure consistency and quality in service delivery.
• Provide comprehensive customer service support to the department store, including but not limited to Goods and Service Tax Refund, Smart-Card applications, Public Announcement, and Lost and Found cases/reports.
• Ensure prompt and efficient resolution of customer issues and concerns, prioritising customer satisfaction as the primary objective.
• Responsively address customer inquiries, diligently follow up with necessary actions, and proficiently manage customer feedback and complaints to achieve swift resolutions.
• Compile and analyze customer feedback and suggestions to identify opportunities for enhancing service standards and continuously improving the overall customer experience.

Requirements:

• Minimum GCE O Level
• At least 1 year of customer service experience for Junior role
• Good communication and interpersonal skills
• 5 days work week with 2 rotating off days
• Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Seeking for Manager / Senior Manager, People Relations (Ghim Moh), Up $7.7K

Duration: 2 Years Contract, Convertible to Perm (based on performance)

Working Location: Ghim Moh

Working Hours: Mon – Thu: 8.30am to 6pm

Fri: 8.30pm to 5pm

As a member in the People Relations team, you will be in a position of influence where you will have direct access to business units and feel the pulse of the organisation. You will engage with multiple stakeholders, facilitating talent discussions by providing HR perspectives and sound guidance on people challenges. You will also be involved in implementation of HR policies, initiatives & processes in areas such as talent attraction, employer branding and HR operations.

Responsibilities:

• Partner the business on end-to-end recruitment process including but not limited to management of temporary employees, transfers, secondment and re-employment, and ad-hoc manpower requests.
• Manage onboarding process of all new hires.
• Review and analyse current processes through use of data or latest trends for continuous improvement.
• Collaborate with the internal P&C functional teams to execute HR policies at the business units-level.
• Provide professional advice on the interpretation of HR policies and employment legislations.
• Implement relevant HR strategies to support and drive business needs and performance.
• Other ad-hoc initiatives and projects may be assigned.

Should you be interested in this position, please contact Juliana at 9230 6374

( https://wa.me/6592306374) your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

Seeking for Manager / Senior Manager, People Relations (Ghim Moh), Up $7.7K

Duration: 2 Years Contract, Convertible to Perm (based on performance)

Working Location: Ghim Moh

Working Hours: Mon – Thu: 8.30am to 6pm

Fri: 8.30pm to 5pm

As a member in the People Relations team, you will be in a position of influence where you will have direct access to business units and feel the pulse of the organisation. You will engage with multiple stakeholders, facilitating talent discussions by providing HR perspectives and sound guidance on people challenges. You will also be involved in implementation of HR policies, initiatives & processes in areas such as talent attraction, employer branding and HR operations.

Responsibilities:

• Partner the business on end-to-end recruitment process including but not limited to management of temporary employees, transfers, secondment and re-employment, and ad-hoc manpower requests.
• Manage onboarding process of all new hires.
• Review and analyse current processes through use of data or latest trends for continuous improvement.
• Collaborate with the internal P&C functional teams to execute HR policies at the business units-level.
• Provide professional advice on the interpretation of HR policies and employment legislations.
• Implement relevant HR strategies to support and drive business needs and performance.
• Other ad-hoc initiatives and projects may be assigned.

Should you be interested in this position, please contact Juliana at 9230 6374

( https://wa.me/6592306374) your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

Employment Agent (FDW) - WOODLAND OFFICE / WORK FROM HOME TELESALES

Company UTD KPI for FDW placement

Job description:

This position reports to the branch manager. Honest Recruiter Pte Ltd is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Responsibilities:

Individual to be involved in:

1. Trainee will have a track record as a successful Recruitment Consultant within a Recruitment Agency, with a good record of billings into FDW market.

2. Trainee will have some experience of leading a team, and will have the ability to motivate staff to achieve targets, objectives and company incentives.

3. Trainee's skills set will include coaching and training of Recruitment Consultants, monitoring performance through KPIs, management through day plans, monthly business reviews, client visits, business development etc.

4. Trainee will be adaptable, capable of managing through change and be both customer and team focused.

5. Trainee will achieve good individual sales skills you will have commercial and market acumen, strategic thinking and good planning skills.

Competencies:

1. Proactively driving branch sales, maximising revenue, and increasing profit margins; to ultimately increase the profitability and sales revenue of the branch.

2. Identifying and capitalising on new business opportunities and ensuring that strategy is set and realised by the team.

3. Ensuring that all company operating policies and compliance procedures are adhered to and liaising with the compliance team with regard to branch audits and best practice methods, where necessary.

4. Ensuring that all members of the branch provide the highest standard of professionalism to clients and candidates.

2 months probation period

Basic $1400 + Incentives + Commission

Honest Recruiter Pte Ltd

EAL : 20C0398

Responsibilities:

• Assist clients in buying, selling, and renting properties.
• Conduct market research to evaluate property values and competition.
• Generate leads and build a client database through networking and marketing efforts.
• Arrange and accompany clients for property viewings.
• Negotiate and close property transactions.
• Provide professional advice and guidance to clients throughout the buying, selling, and renting process.
• Stay updated on the latest real estate trends and market conditions.
• Build and maintain positive relationships with clients and other industry professionals.
• Manage and update property listings.

Requirements:

• Diploma in Business Administration or equivalent.
• Council for Estate Agencies (CEA) certification is required.
• At least 2 – 3 years property sales experience.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are a successful and well-respected international Public Relations and Communications firm with our headquarters in Singapore and our team located across Southeast Asia and India. Today we are looking for the special kind of talent to join our team as Account Managers.

What do we mean by that?

Firstly it is an exciting opportunity to learn more about the region also the kinds of businesses that are changing our world from how we use the internet in our work and personal lives, to a new direction of being more sustainably aware. Then we are great believers in growing talent so if you have the leadership skills to work with people both locally and located regionally, then this will be a great role for you to expand that know-how in a truly international environment.

Not to mention, you need to be curious - because we know we cannot teach anyone how to be excited and intrigued about the world we live in – but we can provide the culture and the environment to explore and nurture new ideas.

If all this sounds like you, then apply here - send a resume - and tell us more about yourself so we can arrange time to talk.

Responsibilities:

• Keep up to date on the latest trends impacting the business world especially in our focus sectors; technology, professional services, financial services, energy and critical infrastructure.
• Plan and conceptualise innovative communications campaigns for clients across media engagement, internal communications, and events.
• Understand the competitor landscape to identify opportunities to promote company clients.
• Measure, modify (if necessary) and report pro-actively the results in support of the client engagement plan.
• Manage the team locally and across the region, assigning tasks and responsibilities and hold people accountable to our company commitment to deliver "On Plan, On Time and On Promise".
• Own the client engagement experience with a view to Win, Keep and Grow long term and profitable partnerships.
• Provide the day-to-day contact and guidance to execute the programmes based on agreed client engagement plans.
• Develop, build and maintain great relationships with the media (press, broadcast, blogger, online) and influencers.
• Research and develop original news releases or adapt corporate releases and other items for local distribution.
• Follow up on media releases to secure coverage, set up interviews and secure opportunities for content placement.

The ideal candidate will have:

• A degree or higher in public relations, communications, business management, mass communications or journalism
• Minimum 4 years’ experience in public relations, social media communications or marketing communications roles
• Multi-lingual candidates will be preferred and excellent English is imperative to work with clients from the UK, Europe and the US.
• Experience managing budgets, understanding profitability and able to develop and coach team members.
• An outstanding customer-focused attitude and approach and able to work across time zones and cultures.
• Able to work independently and remotely – this is critical as clients are mostly US and European organisations based out of Singapore with campaigns executed across the region.
• Be very driven and results-oriented as you and the team will be measured on key performance metrics
• Multinational experience and a keen understanding of the business environments is a plus.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Agent. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Working Location: Kallang, Central Region

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Having prior experience in managing government projects would be an advantage
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]