Job Responsibilities:

• Craft and execute a comprehensive branding strategy that defines and communicates aelf's essence, values, and personality across all channels.
• Ensure a cohesive brand identity by contributing to the design and application of all visual and material aspects of aelf.
• Lead the creation of compelling content that supports branding and PR efforts, including press releases, branded campaigns, digital content, and marketing collateral.
• Build and maintain strong relationships with key media outlets, bloggers, influencers, and industry leaders to maximize visibility and positive brand exposure.
• Conceptualise and manage brand events that promote aelf's values and engage our community.
• Data reporting to track and analyse brand performance, PR campaign results, and consumer trends to inform future strategies.
• Work closely with marketing and product teams to ensure brand consistency and to leverage branding initiatives across all of aelf's efforts.

Job Requirements:

• A minimum of 5 years of experience in branding, public relations, or a similar role, with a proven track record of success.
• Exceptional communication and storytelling skills, with the ability to articulate a clear and compelling brand vision.
• Strong creative and analytical abilities, with relevance to brand strategy, trend spotting, and audience engagement.

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Benefits Summary:

• AWS + Performance bonus
• Staff Discount at selected outlets in Changi Airport
• Flight Discounts
• Training Provided
• Transport provided if shift ends after 11:30pm or start before 6am

Responsibilities:

• Front-line customer service role
• Assist in checking in at counter, scan and check passports and boarding tickets
• Ensuring the smooth departure process
• Assist in Lost & Found Services and baggage tracing activities
• Ad-hoc duties as assigned

Requirements:

• Must be able to commit to shift hours
• Presentable and well groomed
• Positive attitude with excellent customer service skills

Interested candidates kindly click the APPLY NOW button.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application. *We regret to inform that only shortlisted candidates would be notified.*

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Call Center Agent

Job Description:

• Japan MNC
• Basic up to $2300 + shift allowance + Flexi Benefits
• Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
• Annual Leave - 14 days +1 day each year, max 25 days
• Jurong East

Job Responsible:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.

Requirement:

• Able to perform rotating 12hours shift work, 4 days a week
• 1 years' experience in fast-paced Call Center environment
• With basic computer knowledge may apply.

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Overview

iQIYI Inc. [IQ] is a NASDAQ listed technology, entertainment company. It is the first online video streaming platform in China to reach over 100 million VIP subscribers. Our dramas, movies, animations, variety and entertainment shows are watched by billions locally and abroad.

The next phase for iQIYI is to bring our wonderful content and services to the world. We are currently looking for innovative and talented individuals to join iQIYI international team.

Key Responsibilities:

• To increase awareness of iQIYI awareness with our content in creative and innovative ways.
• To create, implement and manage PR content for media pitching.
• To identify and liaise with influential media on PR campaigns.
• Assist in multi-channel PR strategies and partnerships.
• Collaborate across local and global teams to ensure smooth work flow.
• Support the Regional PR team in creating and curating PR content for various campaigns.

Requirements:

• Strong interest in Asian entertainment especially Chinese Dramas, Filmes and Variety Shows.
• Famliar with traditional and new news media including but not limited to TV/Radio, websites, publications, news personalities and its social media platforms.
• Proficient in creating engaging content for PR pitches leveraging multi-media materials.
• Basic design skills & video editing skills (Photoshop & Premiere Pro).
• Strong command of both English and Chinese to communicate with global teams.
• Able to work at least 4 days a week, 4 months or longer.

Tips: If you do not receive the interview invitation from iQIYI within 7 days, we may not arrange you to participate in the follow-up interview. Thank you for your understanding, attention and recognition to iQIYI!

Overview :

5 work's day ( 4 Weekdays + 1 Weekend)

Attractive Basic + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Job Requirement:

• Strong communication skills & Customer Service personality.
• Experience in call center and/or customer service or banking background have an advantage

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Issue Management

- Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. Seek confirmation for closure from the user when resolution is provided. Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes. Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution. Track and report on issues resolution. Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability

Role open for Singaporeans only

Location: Lavender

Job Description :

• Answering phone calls, emails, online chat messages and text messages from customers
• Explaining products and services to customers and prospective customers
• Resolving customer queries and issues
• Entering information into a database such as order and payment information, customer feedback, and call logs
• Following detailed company procedures and policies
• Researching company products and programs
• Documenting and reporting customer interactions
• Creating a positive customer experience and encouraging repeat business

Skills/Requirements :

• Active listener, Outgoing personality, problem solving, adaptability, proficiency in Microsoft office, product knowledge, organizational skills, communication skills, willing to learn. Customer-orient, positive attitude
• Must enjoy working in Call Centre Environments
• Ensure excellent customer service support on hotline.
• Work closely with Team
• At least higher Nitec, GCE “N’ level and above education level
• 5 days’ work, rotating shift
• Good Benefits + Bonus

Tang Siew Guek Moon | REG No : R1328408

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies.

You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

To support the Branch in complying in Customs and any other government agencies’ regulations

Job Descriptions:

1. Declare all different types of shipping permits.
2. Applying Ordinary and Preferential Certification of Origin. (COO & PCO)
3. Coordinate with the respective departments on supporting documentation as required. Ensuring all documents are in accordance and timeline to provide approved customs entry declarations with help of pre-customs entry, checklist, Asia Customs SOP and pre-alert database.
4. Attend to customs enquiries and secure the permit approval.
5. To monitor and ensure all Cargo Manifest Declarations reports are submitted timely to Singapore Customs for both Import and Export permits transactions.
6. Creating file and preparing billing invoice. To ensure data accurate and timely billing to customers.
7. Generating essential customers’ or other reports as required.
8. Updating Asia Customs SOP with customers’ requirements and expectations.
9. Adhering compliance to Expeditors policy and expectations.
10. Maintain Branch procedure on customs entry declarations.
11. Key Performance Indicators are met within customers’ requirements and fulfillment Singapore Customs / Competent Authorities rules and regulations.
12. Performing internal audit for customs filling.

Working Hours : (Shift Work required)

5 days work week with 1 off day and 1 rest day (Sunday) within a calendar week

Roster 1 - 8:30 am – 6:00 pm ( 1 hour lunch break ) for 4 days

8:30 am – 5:30 pm ( 1 hour lunch break ) for 1 day

Roster 2 - 12:00 pm – 21:30 pm ( 1 hour dinner break ) for 4 days

12:30 pm – 21:30 pm ( 1 hour dinner break ) for 4 day

Roster 3 - 2:00 pm – 11:30 pm ( 1 hour dinner break ) for 4 days

2:30 pm – 11:30 pm ( 1 hour dinner break ) for 1 day

* Only those who are currently residing in Singapore may apply *

Tertiary education with 2 years working experience in airfreight forwarding environment.

4 years of freight forwarding working experience may substitute the lack of educational qualifications

Other skills required :

1. Good working knowledge in computer software applications including email, Microsoft Excel and Words
2. Good interpersonal, communication in both spoken and writing, and problem-solving skills
3. Fluent in written and spoken English
4. Knowledge of Singapore Customs local rules and regulations
5. Knowledge of related Competent Authorities regulations
6. Knowledge of using TradeNet and able to declare with accuracy in customs entry declarations.
7. Able to declare all different customs entry declarations / permits types

Job Purpose:

To plan and facilitate Expeditors in/outbound LCL transshipment consolidation program for economies of scale, control, and security.

1. Work closely with Team Lead to support strategic planning and initiatives to meet department goals.
2. Promote Singapore LCL Gateway with a goal of maximizing profit and volume growth.
3. To work closely with Singapore and Overseas Expeditors offices to plan and execute our LCL via Singapore Gateway timely and efficiently.
4. Process consolidation through Expeditors system which require data entry, and as per outlined in the operations SOP.
5. Manage the overall gateway operations per KPIs outlined in Operational Performance Standards (OPS)
6. Timely consol Billing and Settlement for revenue recognition
7. Manage Order Management (OM) bookings as described in SOP
8. Promote process improvement to develop an efficient and effective team
9. Take up additional tasks as required to meet department’s needs.
10. Complete minimum 52hrs of training per year

Qualification:

* Tertiary Educational Level

* Minimum of 1 year of Ocean transportation industry experience

* Good interpersonal, communication and problem-solving skills

* Good organization skill

* Good time-management

* Fluent in written and spoken English

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Julian Grey's client is a renowned PR agency for prominent media outlets.

Responsibilities

• Develop and execute comprehensive PR strategies aligned with clients' business goals.
• Offer strategic guidance and mentorship to ensure effective implementation by the team.
• Collaborate with senior leadership to contribute to the overall business strategy, managing timelines, budgets, and deliverables.
• Comprehend clients' business objectives and create programs, pitches, plans, and strategy decks in alignment.
• Manage reputational risks and uphold agency integrity during challenging situations.
• Cultivate and sustain strong client relationships, acting as a trusted advisor.
• Tailor PR campaigns based on a deep understanding of clients' industries, goals, and challenges.
• Ensure client satisfaction and retention through consistent communication and results delivery.
• Lead media/influencer relations efforts, fostering connections with top-tier outlets and influencers.
• Supervise content development, including pitches, press releases, and thought leadership articles.
• Collaborate with cross-functional teams for seamless integration of PR with other business functions.
• Provide leadership to the PR team, fostering a collaborative and innovative work environment.
• Manage operational aspects, ensuring efficient workflows, processes, budgeting, resource allocation, and project timelines to meet client expectations.

Requirements

• Minimum 5 years' experience.
• Experience with strategic PR planning, crisis management, team leadership, and impactful campaign development.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Havelock MRT Station (TE16) just outside our office

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call centre service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Please indicate in your profile your expected salary as you apply. Thank you.

Job Discription:

1. Call to remind customers of over-due accounts on behalf of our clients from the Major Banks, Major Telcos and Commercial Clients
2. Arrange payment and follow-up on the over-due account
3. Update and maintain the credit collection system
4. Any other ad-hoc duties assigned

Commission-based and fixed salary positions available

Job Requirement:

1. Candidate should possess a Degree / Diploma / A' / O' / or Nitec Certificates
2. Good spoken English and good communication skills
3. Energetic and self-driven
4. Possess initiative, flexibility, resourcefulness and perseverance
5. Enjoys working in a face-paced environment
6. A team player who is able to work independently

Seeking experience EA Personnel to join our family orientated company.

You should be proficient and knowledgeable in handling all employer and employee matters independently.

EA Personnel Responsibilities:

• To handle end to end sales

• To handle customers enquiries in a friendly and professional manner

• To understand employer’s requirements

• To match employer's requirements with employee profiles

• To arrange and conduct interviews between the employers and employees

• To prepare all necessary documents required for deployment

• To provide after-sales follow-up and service

EA Personnel :

• Must have experience with recruitment

• Must have CEI – Certificate of Employment Intermediaries

• Strong sales ability, communication and interpersonal skills

• Able to handle all employee and employer matters independently

Responsibilities

• Maintain and develop pipeline of eligible candidates for future open positions
• Conduct interviews via phone or in-person
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Meet weekly quotas related to calls and emails

The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational skills in order to build and maintain a pipeline of prospective candidates. Additionally, they should be committed to both meeting and exceeding assigned quotas.

We offer attractive package for the right candidate, we also provide flexible working hours

Scope of Position:

• Is responsible for ensuring that exports comply with customs regulations and law and meeting Expeditors expectations and requirements as outlined in Operations Performance Standards (OPS). Also work with Singapore Customs and control agencies and shippers to ensure documentation is complete to facilitate customs export declarations, Preferential Certificate of Origin (PCO) and Certificate of Origin (CO).
• To provide exceptional customer service to both internal & external customers for timely freight booking and updating of key milestones for origin handling shipments.

Major Duties and Responsibilities:

• Interact with our customers in processing their origin handling services for their ocean export shipments by following procedure set by the company in OPS, and meeting customer’s expectations.
• Preparation & Updating of Internal/Customer SOP to ensure all customers’ requirements are in place.
• Ensure accurate and timely client and vendors billing for timely revenue recognition.
• Ensure permit(s) are approved prior to export from Singapore.
• Meet KPI standards in accordance with the Company’s procedures.
• Timely responses to emails and other form of communications within 24h hours
• Escalation of problems to Management when necessary
• Pass customs competency test and able to file for customs entry
• Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
• Prepare and submit reports timely as required
• Take up additional tasks as required to meet the Department’s needs.
• Meeting 52 hours Training hours / year.

Qualifications, Experience and Education Requirements

• Minimum tertiary educational level
• Minimum 1-year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in written and spoken English.
• Provide excellent support to both internal and external customers
• Think positively with “CAN DO” and responsible attitude
• Carry out tasks with great accuracy and in a timely manner
• To be a good team player with teamwork spirit

Provide operational support and process export documentation (billing invoices, reports and airway bill) accurately and promptly to achieve OPS objective and meet airlines departure​​​ and helping branch in complying  with Customs and any other government agencies’ regulations.

• Process export documentation accurately and timely for customers and meet Customers/OPS requirements and Airlines flight departure cut-off.

• Ensure all documentations (billing invoices, reports, AWBs, etc.) are complete, scan in e.doc, properly indicated and accompany with shipments.

• Check that all shipments checklists are completed, scanned, filed, and attached with the shipments as per IATA rules and regulations.

• To meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives as required.

• Complete DAYEND closing report at end of the day.

• Review shipment events data and shipment manifests are update timely and accurately to meet Operational Performance Audit objective.

• Ensure all shipments pre-alert documentations are send to customers and destination offices promptly.

• Co-ordinate with Airlines terminal and warehouse vendor staff for any shipment dispute, discrepancy etc.

• Communicate with customer service team on any issues pertaining to rates, destination, and shipping instruction errors.

• Provide 24 hrs service to include after office hours, holidays, and weekends for Urgent/Aircraft on Ground (AOG) shipments arrangements.

• Required to perform shift work and rostered duties.

• Declare all different types of AOG customers shipping permits compliance with customs rules and regulations.

• Take up additional tasks as required meeting department’s needs.

Scope of Position: 

• Is responsible for ensuring that exports comply with customs regulations and law and meeting Expeditors expectations and requirements as outlined in Operations Performance Standards (OPS). Also work with Singapore Customs and control agencies and shippers to ensure documentation is complete to facilitate customs export declarations, Preferential Certificate of Origin (PCO) and Certificate of Origin (CO).

• To provide exceptional customer service to both internal & external customers for timely freight booking and updating of key milestones for origin handling shipments.

Major Duties and Responsibilities:         

• Interact with our customers in processing their origin handling services for their ocean export shipments by following procedure set by the company in OPS, and meeting customer’s expectations. 
• Preparation & Updating of Internal/Customer SOP to ensure all customers’ requirements are in place.
• Ensure accurate and timely client and vendors billing for timely revenue recognition.
• Ensure permit(s) are approved prior to export from Singapore.
• Meet KPI standards in accordance with the Company’s procedures.          
• Timely responses to emails and other form of communications within 24h hours
• Escalation of problems to Management when necessary
• Pass customs competency test and able to file for customs entry
• Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
• Prepare and submit reports timely as required
• Take up additional tasks as required to meet the Department’s needs.
• Meeting 52 hours Training hours / year.

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Requirements:

• At least a Diploma in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Able to work in a fast pace environment.
• High level of problem-solving skills; Organized, Quality / Meticulous.
• Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.
• Proficient in SAP.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Customer Service Agent

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Customer Service Agent, Call Centre

Eunos

6 Months/ 12 Months Contract/ 18 Months

Mon - Fri, 9am to 6pm

Salary Up $3800 + completion bonus

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Requirements

Good interpersonal and communication skills.

Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Job Description:

1. Physical attendance onboard vessels as protective, owners and charterers agent.

2.Able to liaise and coordinate with respective government bodies for smooth vessels turnaround on arrival and departure clearance.

3.Experience in handling wet and dry cargo, bulk cargo and project vessels as agent.

4. Able to handle crew change, good coordination on owners matters independently.

5.Coordinate with repairs, berths, tugs, harbor pilots and launches.

6. Adhoc tasks as per Charterer/Owners requirement.

7.Updating vessel records and invoices using the company ERP system.

8. Other tasks assigned by HOD.

Requirements:

1. Flexible with the ability to think on the spot.

2. Computer literate with tertiary education.

3. Minimum 1-year relevant experience.

4. Good negotiation and communication skills.

5. Good interpersonal skills, able to build relationships with people of all levels.

6. Ability to work under intense pressure.

7. Able to work long working hours and during holidays.

A career that makes a difference

Whether you are just beginning your career or an experienced professional looking for a change.

If you are looking for an entrepreneurial role with flexibility and unlimited income potential, join us to discover more about the career as a Financial Advisor.

Key responsibilities:

• Assess clients’ financial situation to develop strategies to help client meet their financial goals.
• Provide advice on insurance to help companies and individuals plan for their financial futures.
• Help clients with financial planning in areas such as retirement, education, and investments with our full product suite.
• Review and follow up with clients on a regular basis to assess how developments in their life might affect their financial plan.
• Preparing and interpreting financial document summaries, investment performance report and income projections for clients.
• Build and maintain effective relationships with existing clients.

Benefits & Rewards

Training and professional development

We’ll help you gain the certifications, soft skills, and knowledge you need to succeed while supporting your growth with structured courses and trainings. Our dedicated managers will constantly be there to guide you through your developmental journey.

Funding Programme

We provide a structured corporate financing scheme for the first 24 months of your career to fast-track your success.

Rewards

Work hard and play hard with us as we incentivize our top performers.

Flexible incentive structure

Enjoy unlimited potential income through our multi-layered incentive structure that includes commissions, quarterly performance-based incentives, annual bonuses, and great incentive trips.

Qualifications

To join us as a Financial Advisor, you should:

• Have obtained a local diploma or degree in any field
• Enjoy seeing tangible results of your hard work, and motivated by performance-based incentive structures
• Have good interpersonal skills and be passionate about helping customers achieve greater financial competency

We are actively hiring! Fresh graduates & mid career change welcome to apply.

Customer Service Agent

Location: Tuas (with Island Wide pickup)

Duration: 1 year contract

Salary range: $3500-4000 + 1m completion bonus

Working hours: Mon-Fri 8.15-5.00pm

Job scope:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Requirements:

• At least a Diploma in any discipline with 3 years of relevant experience.

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599