As a Senior IT Infrastructure Engineer, you will play a critical role in ensuring the reliability, performance, and security of our customers' IT infrastructure. You will be responsible for performing preventive maintenance, firmware patching, and corrective maintenance activities to optimize system performance and minimize downtime. This role requires a deep understanding of IT infrastructure components, strong troubleshooting skills, and the ability to collaborate effectively with cross-functional teams. You will also need to manage and work closely with our vendors to deliver our best services to our clients.

• Perform preventive maintenance activities on IT infrastructure components, including servers, storage systems, networking equipment, and other critical hardware.
• Plan and execute firmware patching and upgrades to ensure the security and stability of infrastructure systems.
• Respond promptly to customer-reported incidents and perform corrective maintenance to resolve issues and minimize service disruptions.
• Collaborate with internal teams to diagnose and troubleshoot complex infrastructure problems and implement effective solutions.
• Develop and maintain documentation related to preventive and corrective maintenance procedures, system configurations, and best practices.
• Participate in the design and implementation of infrastructure improvements, including capacity planning, performance optimization, and technology refresh initiatives.
• To plan with customer on Preventive Maintenance schedule for servers under MA.
• To do break fix for servers, storage and tape.
• To perform Firmware patching for HW.
• To perform OS patching when required.
• To support Account Manager in sizing if necessary.
• To do min implementation if necessary.
• Provide technical guidance and mentorship to junior members of the infrastructure team.
• Stay abreast of industry trends, emerging technologies, and best practices related to IT infrastructure management.

As a Senior IT Infrastructure Engineer, you will play a critical role in ensuring the reliability, performance, and security of our customers' IT infrastructure. You will be responsible for performing preventive maintenance, firmware patching, and corrective maintenance activities to optimize system performance and minimize downtime. This role requires a deep understanding of IT infrastructure components, strong troubleshooting skills, and the ability to collaborate effectively with cross-functional teams. You will also need to manage and work closely with our vendors to deliver our best services to our clients.

• Perform preventive maintenance activities on IT infrastructure components, including servers, storage systems, networking equipment, and other critical hardware.
• Plan and execute firmware patching and upgrades to ensure the security and stability of infrastructure systems.
• Respond promptly to customer-reported incidents and perform corrective maintenance to resolve issues and minimize service disruptions.
• Collaborate with internal teams to diagnose and troubleshoot complex infrastructure problems and implement effective solutions.
• Develop and maintain documentation related to preventive and corrective maintenance procedures, system configurations, and best practices.
• Participate in the design and implementation of infrastructure improvements, including capacity planning, performance optimization, and technology refresh initiatives.
• To plan with customer on Preventive Maintenance schedule for servers under MA.
• To do break fix for servers, storage and tape.
• To perform Firmware patching for HW.
• To perform OS patching when required.
• To support Account Manager in sizing if necessary.
• To do min implementation if necessary.
• Provide technical guidance and mentorship to junior members of the infrastructure team.
• Stay abreast of industry trends, emerging technologies, and best practices related to IT infrastructure management.

We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.

Responsibilities:

· Manage, configure, and upgrade a diverse range of security technologies.

· Respond to fault alerts and customer escalations for managed security technologies.

· Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.

· Escalate incidents and problems within SLA to internal technical teams or external product vendors.

· Prepare and submit incident reports for high-severity incidents.

· Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.

· Perform regular configuration backups on managed security products.

· Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.

· Create and update technical documentation on managed security technologies.

· Generate monthly reports according to service scope requirements.

· Adhere to organizational and project security policies, procedures, and best practices.

· Serve as the primary point of contact to assist and advise clients on ICT security-related matters.

· Lead and support customers in security incident response and resolution.

· Demonstrate strong teamwork and leadership qualities.

· Maintain a customer-focused approach with excellent interpersonal skills.

· Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.

· Minimum of 5 years’ experience in IT infrastructure operation and/or support.

· Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).

· Excellent critical thinking and problem-solving skills with a passion for information security.

· Fluent in both written and spoken English, with strong interpersonal skills.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

• Compensation: Competitive Salary with AWS and Months Variable Bonus 
• Employment Type: Permanent 
• Location: Jurong Island, Singapore (Transport provided at designated point) 

Why Join Our Client?

• Innovative Environment: Be part of a dynamic team at the forefront of technological advancements in the chemical manufacturing industry.
• Career Growth: Access opportunities for professional development and career advancement within a global organization committed to nurturing talent.
• Impactful Work: Make a meaningful contribution to the success of our company while driving innovation and excellence in electrical engineering.
• Collaborative Culture: Thrive in an inclusive and supportive work culture that encourages teamwork, creativity, and continuous learning.

Key Responsibilities:

• Lead maintenance and instrumentation activities in manufacturing plants, ensuring safe and efficient operations.
• Coordinate and execute major field maintenance projects with a focus on worker safety and facility integrity.
• Collaborate with internal and external stakeholders to coordinate maintenance activities and ensure minimal disruption to plant operations.
• Drive instrumentation application studies and facility modifications to align with technical specifications and business requirements.
• Conduct training sessions to enhance the skills and competencies of staff and contractors.
• Implement management systems based on ISO 9001, ISO 14001, and SS506 standards to uphold quality and safety standards.

Career Prospects:

• Access opportunities for advanced training and skill development to enhance your expertise in electrical engineering and management.
• Progress into leadership positions within our organization, leading teams and driving strategic initiatives.
• Gain exposure to various facets of the chemical manufacturing industry, broadening your skillset and knowledge base.
• Explore international assignments and projects, leveraging our global presence to expand your horizons and career prospects.

Requirements:

• Bachelor's degree in Electrical Engineering with a focus on Power/Energy Modules.
• Basic knowledge of programmable logic controllers (PLC) and human-machine interfaces (HMI) is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to collaborate effectively across different functions and with external partners.
• Only Singaporean candidates may apply.

If you're passionate about maintenance engineering and ready to take the next step in your career, apply now to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Remuneration: Up to $5800 + Fixed Allowances $280
• Rewards: Enjoy AWS and Variable Bonus
• Work Location: Jurong Island, Company Transport Provided at Designated Point
• Company: MNC Chemical Manufacturing Industry

Responsibilities: 

• Lead a team of mechanical supervisors and contractors in performing plant maintenance, modification, and construction activities to ensure timely and safe execution with good maintenance practices.
• Coordinate with plant operators and other maintenance groups to execute maintenance and modification works without compromising safety and facility integrity.
• Conduct mechanical studies and modifications of plant facilities according to technical specifications and business requirements.
• Perform technical investigations on equipment troubles, evaluate findings, and recommend effective countermeasures to prevent recurrences.
• Arrange training for staff and contractors to enhance their skill and competency levels.
• Respond to plant emergency calls and resolve mechanical issues within tight schedules.
• Implement management systems based on ISO 9001, ISO 14001, ISO 450001, and SS651 standards.

Requirements:

• Possess a Degree in Mechanical Engineering.
• Minimum 2 years of relevant work experience in mechanical facility maintenance in the oil, petrochemicals, or power industry.
• Hands-on experience in troubleshooting and repairing Rotating Equipment such as heat exchangers, pressure vessels, agitators, pumps, compressors, and blowers.
• Proficiency in Microsoft Office applications, with basic knowledge of SAP applications being advantageous.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced individual to join us as Infrastructure Engineer (Network Management)!

A brief summary of your job responsibility:

• Work with outsourced service providers and product principals to manage the delivery, operations as well as Tech Refresh on the technology solutions for LAN/WAN and related services:
• Cisco/Aruba networking solution;
• Network Access Control;
• F5 LoadBalancer;
• Wireless Network; and
• Firewall and routers.

•  Work with infrastructure architects to rationalize the technical design and ensure the solution works well with Government infrastructure, policies, standards and security requirements.
• Translate the technical solution/design into technical specifications and functional requirements.
• Ensure the operations process and controls are clearly documented and operationalized
• Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience.
• Plan, design and support Technology Refresh and migration activities for the infrastructure services.
• Serve as Subject Matter Expert (SME) in the area of design, deployment, operation and management of enterprise and/or cloud infrastructure.
• Provide operation support for the secure infrastructure.
• Ensure smooth service delivery and implementation within the business context.

To succeed in this role, you will ideally have:

• At least 3 years of experience in the above domain areas.
• Proven planning, implementation and migration experience of network related services.
• Team player with strong analytical thinking and problem-solving skills.
• Knowledge of ITIL processes and procedures.
• Ability to justify new initiatives and recommend new initiatives to stakeholder(s).
• Conceptualise the concept of operation for the new initiatives.
• Familiar with tendering process, defining requirements in tender specification.
• Team player by leading discussion between internal teams (Operations, Security, Contract) and external product principals or system integrator.
• Requires minimal supervision from supervisor.
• Always keeping up to date of the latest product roadmap and best practices.
• Define policies and procedures related to Endpoint Management.
• Good written and verbal communication, with the ability to present and communicate effectively with non-technical audience.
• Provide inputs to optimise and automate workflows and processes.
• Able to work independently and as a good team player with analytical, management and planning skills.
• Dynamic and with good analytical/conceptual thinking and problem-solving skills.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams

• Remuneration: Up to $5800 + Fixed Allowances $280
• Rewards: Enjoy AWS and Variable Bonus
• Location: Jurong Island, Transport Provided at Designated Point
• Company: MNC Chemical Manufacturing Industry

Role Overview:

Our client is seeking a dynamic individual to lead the mechanical team in overseeing inspection and maintenance activities within chemical plant. If you have a passion for ensuring operational excellence and thrive in a collaborative environment, this role is for you.

Responsibilities:

• Lead a team of mechanical supervisors and contractors in executing plant inspection and modification works promptly and safely.
• Manage the plant painting program to uphold facility integrity.
• Coordinate with various stakeholders to ensure seamless execution of plant modification works while prioritizing safety and facility integrity.
• Conduct training sessions to enhance the skill and competency levels of staff and contractors.
• Implement management systems aligned with ISO standards, ensuring adherence to quality and environmental regulations.
• Maintain meticulous documentation and filing of inspection records using our Data Management System.

Requirements:

• Bachelor's degree in Mechanical Engineering or Material Engineering.
• Minimum of 2 years' experience in fixed equipment and piping inspection within the chemical, petrochemical, or oil and gas industry.
• Proficiency in corrosion under insulation (CUI) or coating inspection preferred.
• API certification is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication abilities with cross-functional teams and contractors, fostering a spirit of collaboration and teamwork.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Up to $5500, Permanent Role with Performance Bonus
• West, Company Transport Provided at Designated Point
• Normal Working Hours: Monday to Friday 8.30am to 5.15pm

Responsibilities:

• Collaborate with shift teams to establish and maintain operating conditions, guides, check sheets, and logs, ensuring compliance with environment, health, safety, quality, and productivity standards.
• Administer and monitor the DCS system, documenting changes and optimizing alarms to prevent nuisance alarms.
• Troubleshoot production process and quality issues, providing prompt and effective solutions.
• Assist in training shift team members on new/revised procedures, abnormality reports, one-point lesson sheets, and work instructions.
• Educate production operation shift and day team employees on proper operation methods for processes and machinery, offering relevant operational training and guidance to achieve production goals.
• Lead process optimization and capacity improvement projects within the plant, implementing cost reduction measures and quality improvement efforts.
• Analyze data to identify and resolve production process bottlenecks, and support new product/process plant trials in collaboration with the technical department.
• Oversee assigned capital expense projects, ensuring proper documentation, budget control, and adherence to schedules.
• Coordinate the calibration and repair of production tools and equipment assigned to the day process group.

Requirements:

• Bachelor in Chemical Engineering
• Minimum 2-3 years operations / process improvement experiences in chemical manufacturing industry

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We are an affiliated company by common shareholders with Activate Interactive Pte Ltd which company logo appears on the top of this page.

Actxa creates evidence-based, personalizes health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We have opportunities for you to grow your career path and are looking for talented professionals to join our team.

Further information about Actxa: https://www.actxa.com

Actxa is looking for the Head of Research and Development (R&D)

What will you do?

1. Product Development:

• Project manage and oversee the end-to-end hardware product development lifecycle, from concept to production.
• Unerstand Software/Firmware integration and experiences in firmware specification review.
• Collaborate with firmware, software development team to ensure seamless integration between hardware and software components.
• Project scheduling and resource planning.

2. Production Management and Quality Assurance:

• Understand production process, drive and manage OEM/ODM factories for the entire production cycle including the RMA processes.
• Establish and enforce quality standards for hardware products, ensuring compliance with tender requirements, client’s specification and regulatory requirements.
• Establish effective QA/QC methodologies, standards and processes, conduct thorough testing, validation of hardware products and failure analysis.

3. Regulatory Compliance:

• Stay informed about industry compliance, regulations, and standards in consumer electronics.

4. Customer and Vendor Management:

• Work closely with key customers to ensure product features, delivery timeline and quality meet their requirements.
• Respond to key customers’ technical feedback and enquiries in a timely manner.
• Identify and engage with external partners, factory vendors, and suppliers for product design, development, testing and manufacturing.
• Establish cost efficient RMA processes with clients and vendors.

5. Innovation and Research:

• Stay abreast of the latest advancements in hardware technologies, AI, and preventive health to identify opportunities for innovation.
• Develop and maintain a technology roadmap for hardware solutions, keeping abreast of industry trends and advancements.
• Evaluate and recommend emerging technologies to enhance the company's competitive position.

6. Cross-Functional Collaboration:

• Work closely with clients, vendors, software development, data science, and product management teams to align hardware solutions to company’s goal and values.
• Collaborate with marketing and sales teams to communicate hardware features and benefits to clients and stakeholders.
• Collaborate research partners and institutions on the research and development that potentially create next generation preventive health technologies.

7. Team Management:

• Lead and mentor junior CE Product Engineers, ensuring they are equipped to deliver high-quality solutions.

What are we looking for?

• Bachelor's or advanced degree in Electrical & Electronic Engineering, Computer Engineering, or a related field.
• Proven experience in a team lead role with at least 5 years experiences in consumer electronic product development.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory requirements in the consumer electronic or healthcare industry.
• Familiarity or deep interest in wellness, health and AI will be an added advantage.

Regular regional travel to vendors, partners and customers’ site is expected for this role.


What do we offer?

• Fun working environment
• Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( https://www.actxa.com/privacy-policy ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

• Assist the Chief Engineer in the daily operation, facilitate effective repair and maintenance of the Hotel Asset
• Responsible for the day-to-day management of the Engineering and Maintenance operations in an efficient condition to ensure the safety and comfort of guests and employees
• Support Guest experience through programmed maintenance of the Hotel in all areas from Public Areas to Guest rooms
• Drive the Engineering team to be efficient and effective when it comes to maintaining the Hotel Asset
• Be a key leader of the Hotel’s Fire & Safety culture, conducting training and ensuring the equipment is in top working condition following all local government regulations
• Department Training Champion, ensuring effective, regular training is conducted to Support the HOD's responsibility in this area
• Ensure safe work practices are followed at all times by the Hotel team & contractors. BizSAFE 3
• Always look for energy, water, and other efficiencies that the Hotel can apply to reduce our impact on the environment and operating costs
• Led a team of engineering and Maintenance Specialists responsible for all engineering operations such as troubleshooting operations, repairs, maintenance of mechanical, and electrical service, and general building
• To ensure the compliance of all local Fire & Safety, building control & environmental codes and regulations
• Coordinate and link with various service companies, contractors, consultants, architects, government, etc.

• Assist the Maintenance Officer/Senior Duty Engineer in the daily operation within the department
• Ensures the standard maintenance for the hotel’s different equipment is attended to like plumbing, electrical appliances, locks, heating, air conditioning, bathroom fixtures, and all other related equipment is in good working condition
• Take on small renovation jobs such as painting, carpeting, furnishings, etc.
• Be familiar with the operational duties and the services
• Check system or equipment for faults and follow up on the repair works if required
• Ensure that all firefighting facilities and equipment are ready to use at all times
• Monitor the service and maintenance of all equipment and controls
• Follow up on preventive and corrective maintenance. To keep a record for proper control for efficiency
• Keep a daily log that inventories the work done in the hotels
• Keep up to date on safety-related administrative documents
• Ensures life and property safety
• Ensure his/her safety and the safety of others during your interventions and those of the external service providers
• Gives colleagues any help they require in terms of hotel maintenance
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

About the job

We are seeking an Infrastructure Engineer at Ikano Retail.  Reporting to the IT Operations Manager, in this role, you will be responsible for overseeing the configuration, administration, and Level 2 (L2) support of the company's IT infrastructure. You will play a crucial role in supporting IT infrastructure improvement and establishment projects aimed at enhancing operational efficiency.

Your assignment

• Infrastructure Administration and Support: Administer, configure, and support IT data center infrastructure, network, cloud, and EUC infrastructure, ensuring their optimal performance and availability.
• Server and Storage Management: Configure and administer Dell Servers & Storage, ensuring their smooth operation and efficient utilization within the IT environment.
• Virtualization and Cloud Administration: Manage VMWARE, VEEAM, and Azure Cloud administration, overseeing virtualized environments and cloud-based services to support business operations.
• Endpoint Management: Administer Microsoft Windows servers, Active Directory, SCCM, and Sophos AntiVirus, ensuring the security and functionality of endpoint devices.
• IT Infrastructure Tools Management: Manage IT infrastructure tools such as Manage Engine AD management, VEEAM/EMC Networker, and Microsoft Sentinel, ensuring their effective utilization in IT operations. Maintain updated security patches and network devices firmware.
• Network Infrastructure Configuration: Configure and troubleshoot Cisco core switches, wireless controllers, and Cisco ISE, ensuring the stability and security of network infrastructure.
• Firewall Policy Management: Fine-tune and configure firewall policies, implementing security measures to protect the company's network infrastructure from unauthorized access and threats.
• Vendor Coordination and Support: Coordinate support with principal IT infrastructure vendors, Inter-IKEA infra teams, and solution partners, ensuring timely resolution of IT infrastructure issues.
• Incident Resolution and User Support: Investigate, troubleshoot, and resolve IT infrastructure Level 2 support incidents, change management, and service requests, providing efficient and effective solutions to users.
• Audit and Compliance Support: Support IT infrastructure-related audit, compliance, and security reviews and assessments, ensuring adherence to regulatory standards and best practices.
• Standardization and Process Improvement: Support and coordinate with IT Infra Specialists to strengthen and standardize infrastructure architecture design, delivery, and operational processes, promoting efficiency and consistency. Maintain inventory records of IT infrastructure hardware with associated software licenses and support contracts, and support system and data backup and recovery procedures to ensure the integrity and availability of business data and IT services.

• Involvement in product marketing responsibilities with focus on defining programs to meet market specific requirements
• Coordinate communication concepts and application material, cross-referencing against OE & competitor parts
• Learn and assist in product management; follow up operational tasks
• Support in project management and conduct market intelligence
• Organize meetings, workshops and events
• Support in internal management reporting & data analysis
• Build up market / vehicle application data to increase market coverage
• Other administrative tasks on ad-hoc basis

This position is ideal for an engineer who is passionate about solving challenging business problems and building applications that provide an excellent user experience. You will be an integral part of the Payment Products Development team focusing on development of software solutions that leverage data to solve business problems. The candidate will be extensively involved in hands-on activities including proof of concepts, developing, and testing. The candidate should demonstrate adaptability and readiness to change tasks according to the team's requirements.

• Deliver high-quality products and features, taking a holistic view from the initial idea to final delivery. This involves design, development, and testing, along with accountability for release deployments and providing support after deployment

• Understand the product in its entirety and ensure timely delivery of your assigned module in an agile team setting

• Accurately scope effort, identify risks and clearly communicate trade-offs with the team members and other stakeholders

• Coordinate and participate in Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing to core product code

• Effectively communicate status updates, issues, and potential risks accurately and promptly

• Perform other tasks related to data governance and system infrastructure, as and when required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Analyze the Authority’s data needs and document the requirements.

• Refine data collection/consumption by migrating data collection to more efficient channels.

• Plan, design and implement data engineering jobs and reporting solutions to meet the analytical needs.

• Develop test plan and scripts for system testing, support user acceptance testing.

• Work with the Authority’s technical teams to ensure smooth deployment and adoption of new solution.

• Ensure the smooth operations and service level of IT solutions.

• Support production issues - Track record in implementing systems with high availability, high performance, high security.

• Good understanding and completion of projects using waterfall/Agile methodology.

• Good understanding of analytics and data warehouse implementations.

• Ability to troubleshoot complex issues ranging from system resource to application stack traces.

• Strong SQL, data modelling and data analysis skills are a must.

• Hands-on experience in big data engineering jobs using Python, PySpark, Linux, and ETL tools like Informatica.

• Track record in implementing systems using Hive, Impala and Cloudera Data Platform will be preferred.

• Hands-on experience in DevOps deployment and data virtualization tools like Denodo will be preferred.

• Understanding/ Hands on experience of reporting or visualization tool like SAP BO and Tableau will be beneficial but not required.

• Passion for automation, standardization, and best practices

• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why Should You Join

The Productologist role gives you the opportunity to help solve a wide variety of business challenges with customers who are building products, at scale, for mobile and web using our bespoke platform. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets. Come join the revolution we aim to bring to our customers and make technology accessible and easy for anyone to use.

About the Role

Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

How?

It all begins with our Spec Call. As a Productologist you’re responsible for leading the Spec Call with our customer, ensuring you’ve translated the customer’s vision into a detailed proposal which we call a Buildcard. You’ll then scope, plan, implement, and track specific short-term deliverables up to the design phase, including capturing user flows, working with designers and laying out highly detailed product requirements, managing the product roadmap and collaborating with the execution team to ensure the customer’s product is delivered to a world class standard.

You will be responsible for

• Understanding the customer’s goals and advising technical and non-technical stakeholders on how to achieve those goals using our technology.
• Being an expert and evangelist for the Builder.ai platform, and in how to deploy our capabilities to maximise customer success.
• Collaborating with the Customer, Sales Team, Design and Execution Team to create the product roadmap and set release scope & objectives.
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Clarifying, identifying, and tracking requirements and issues, removing barriers, and escalating project issues where required.
• Helping to drive and contribute towards continuous improvement across the Delivery Organisation.

• Familiarity with the software development lifecycle.
• A background in product ownership or project management in software development
• Experience managing multiple projects at scale in cross functional teams
• Expert in capturing and communicating high quality requirements to customers and technical teams
• Sound knowledge of UI/UX and ability to convey the user journey via high fidelity designs
• Excellent communication skills to engage with our customers in a professional and respectful manner as the representative of Builder.ai.
• Commercially aware and able to support sales in closing customers
• Analytical and problem solving skills

Nice to haves

• Experience building and launching a mobile app.
• Working knowledge of Scrum, Agile and Waterfall Methodologies.

• Attractive quarterly Discretionary variable pay dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• Hybrid working 
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme

About the job
We are looking for a proactive enthusiast who drives our data infrastructure and shares our overall vision of “creating a better everyday life for the many people”. As a Data Engineer, you take on regional responsibilities, striving to deliver high quality data products focusing on the following key responsibilities.
 

Your assignment

• Building and maintaining required infrastructure for optimal extraction, transformation, loading and serving of data from various data sources.
• Monitor production pipelines to ensure data availability and data accuracy targets are met.
• Collaborate with the Data Infrastructure Manager to ensure our data architecture/infrastructure is scalable, fits the needs of our users, while improving load time and cost efficiency on a regular basis.
• Work with stakeholders including data/analytics, design/development, product and executive teams and support and assist them with their data infrastructure needs and data related technical issues.
• Document our data infrastructure, orchestration principles, coding standards and CICD pipeline(s).
• Support CICD pipeline(s), as well as data solution code repository and code migration processes.
• Collaborate and coordinate within our data and digital teams, business stakeholders, partners, and external vendors developing excellent data solutions and building long-term beneficial relationships.
• Be a part of a dynamic data team. Together we are putting data into co-workers’ hands and establish a data informed decision mindset.

Your Career

The Engineering TAC (ETAC) team is an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. On any given day, members of the team may work with cutting-edge new hardware and software projects very early in the product life cycle, develop and deliver advanced technical training, assist a support engineer with a challenging customer issue, replicate a complex issue in our lab, evaluate customer network design, or help improve features for supportability and usability that shape the future of our products. Our roles are very hands-on and have a high impact on the company. 

We are a relatively small global team consisting of top performers with a support or engineering background. You’ll enjoy networking and collaborating with key contacts outside your own area of expertise such as Product Management, QA, Engineering, Sales, and more, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly not just participate in but lead technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You are a good candidate if you are the type of person who asks “why” as opposed to just accepting an answer. 

Your Impact

• Enable TAC support teams by providing deeper technical expertise and guidance for NetSec platforms (NGFW, Cloud NGFW, SASE) - This includes not only structured training throughout the year but also includes ad hoc sessions and Q&A in-person and remotely
• Work directly with Engineering on cutting-edge new product development - With your combined technical expertise in our state-of-the-art cybersecurity platform, and knowledge and skills learned from prior technical support experience, as an ETAC engineer one of your primary responsibilities is to define supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
• Develop and deliver expert level training materials for TAC support and Engineering teams - Training is a key component of the day-to-day success of support - An ETAC engineer has the highest level of expertise amongst support teams, and is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general - You will share those details with TAC via advanced technical documentation and training sessions
• Develop advanced troubleshooting focused tools and scripts to help solve complex customer issues and improve product supportability
• Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs
• Own critical and executive level issues for LAN/WAN and NGFWs - You will work primarily with Customer Support and Engineering with the focus on assisting them with identifying and resolving customer issues - This usually means working with the TAC case owner and development engineering on a replication or verification and communicating updates
• Lead in Identifying problems and taking actions to fix them across support and product life cycles - Sometimes there are opportunities to catch a problem before it is escalated or becomes widespread - ETAC is positioned to identify or help in these unplanned projects that result in a better customer experience, and is also empowered to help implement enhancements and automations that save time and provide better security and usability
• Help drive and enable ML/AI related projects

Your Career

As a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth operation and improvement of Palo Alto Networks SASE products, particularly Prisma Access.

Your Impact  

Here's a breakdown of what your role entails and the qualifications required:

• Escalation Management - Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions
• Tool Development - Develop tools tailored specifically for the Technical Assistance Center (TAC), aimed at enhancing visibility, automating troubleshooting workflows, and alleviating the operational burden on our esteemed Engineering/DevOps cohorts
• Post-mortem Analysis - Harness the power of data-driven insights as you meticulously dissect and analyze the resolution of escalated issues, leveraging these findings to drive iterative improvements in product robustness and support workflow efficiency
• Proactive Monitoring - Anticipate and preempt potential issues through the implementation of predictive monitoring frameworks, enabling proactive interventions to mitigate risks, bolster uptime, and ensure an unparalleled level of service reliability for our valued customers
• TAC Enablement - Deliver structured training sessions to empower our TAC teams with advanced troubleshooting techniques, deep insights into product intricacies, and proficient utilization of tools, thereby enhancing their ability to swiftly and adeptly address customer inquiries and challenges

Reporting to Sustaining Manager/Director of Engineering, successful applicant will provide electrical/hardware engineering services to the global business, covering a range of power supply failure analysis and product evaluation for mass produced power supplies. The incumbent will serve as the technical advisor to build up the Asia Engineering team's competences.

• Act as a subject matter expert or working towards becoming a subject matter expert (SME) for SMPS power supplies across the Asia business.
• Engage and support strategic collaboration with R&D, Manufacturing and Quality teams. Aligns with global objectives
• Challenge where appropriate and develop best engineering practice procedures and models to improve the process
• Troubleshoot SMPS power supplies to identify root cause, and provide feedback to Quality, Manufacturing & Design teams with recommendations to drive the improvement or design changes
• Provide test plan for impact study to mitigate risk due to design changes,
• Take technical responsibility and identify technical risks within projects and drive the solution.
• Ensure all customer returns are analyzed, perform tests and experiments as needed to support or confirm customer issues
• Write & distribute failure analysis reports to internal and external customers
• Advise sales/customer on delivery schedules of customers’ issues
• Develop and supervise junior engineers and technicians

Responsibilities:

• You must be able to communicate with all areas of the company.
• You will work with the Product Engineering team and Product Owners in helping to define product features that meet customers’ deployment and usability requirements.
• You will work with the Marketing team in helping them to understand the positioning, key benefits, and target customers of your products.
• Work with Marketing and Product Owners to contribute to product materials, including presentations, case studies, web content, whitepapers and more.
• You will also serve as the internal and external evangelist for your products, including communication with the sales channel and key customers.
• Conduct market research, customer requirements identification, competitive analysis and industry trend studies.
• Manage market requirements ensuring their refinement and continuous assessment with the Product Engineering team.
• Help to define and build a global roadmap based on key market trends and compelling opportunities that differentiates i-Sprint in the digital identity market.
• Work with Marketing, Sales, Product Engineering, and Professional Services teams to develop and lead internal content including sales enablement training, FAQs, and cheat sheets to
• Regularly work with strategic partners, sales management, and marketing counterparts to discuss and track progress on business and marketing plans and any open issues.
• Represent as product expert at industry, channel, partner, and customer events. Education and Experience:
• University graduate with a major in Information Technology, Computer Science, or related disciplines and a minimum of 10 years of experience in IAM with emphasis on authentication and mobile security solutions.

Knowledge and Skills

• Technical aptitude, curiosity, and a keen understanding of the IAM and mobile ecosystem and its technical audiences.
• Strong experience as a product manager with a deep understanding of the motivations of technical audiences
• Solid knowledge about product development life cycle and experience involved at various stages including requirement review, UI/UX design, test case review, and production support.
• Strong ability in analyzing data to derive insights and make decisions
• A proven track record of the ability to understand technical personas and build adoption and engagement of new and existing product lines
• Knowledge in mobile/e-banking applications, software/platform architecture, market research, etc.
• Excellent cross-functional collaboration, stakeholder management, and project management skills
• Experience crafting compelling positioning, messaging and thought leadership content
• Ability to effectively influence both internal and external stakeholders across all levels of the organization
• Self-motivated, excellent communication, analytical, logical thinking, problem solving, interpersonal, and writing skills
• Willing to travel across the Asia Pacific region

PowerUp! SG Tech Traineeship, Backend

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

About the role:

This role is a 6 months traineeship provided by foodpanda to build the next generation of engineers through classroom & On the job training provided for fundamentals of backend development using GoLang

What's on the menu:

• Experience working on foodpanda's world-class technology platform and learning the day-to-day activities that power it
• Working with a world-class team on developing impactful applications/features for millions of consumers.
• First-hand experience in building and operating high-scale services that serve millions of users
• Building maintainable software in large teams
• Be part of our flagship program and gain from our specially curated program for you!

What we can feed you:

• The opportunity to learn about building pragmatic software solutions to real-world problems
• The chance to work on a highly scalable and modern software application that serves millions of customers every day
• Attractive compensation, full-time staff benefits, annual leave, Tasty Thursday allowance
• Certificate of Completion by accredited training provider and foodpanda at the end of the program

foodpanda is proud to be a company that believes in diversity and representation as key to creating not only an exciting product, but also an amazing customer and employee experience. We hire people based on merit and qualifications and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you. If you have a disability or special need that requires accommodation, please let your Talent Acquisition partner know.

To all recruitment agencies: foodpanda does not accept third-party resumes. Please do not send resumes to our jobs alias, foodpanda employees, or any other organization location. foodpanda is not responsible for any fees related to unsolicited resumes.