Hello, and welcome to HugoHub!

HugoHub and Hugosave / HugoBank are the wholesale and retail financial products owned and operated by Atlas Consolidated Pte Ltd.

HugoHub is a Digital Banking as a Service platform, providing wholesale clients with access to the full banking value chain.

Hugosave/ HugoBank are digital retail banking financial services applications that help their consumers spend, save and invest effectively and conveniently. These Apps also utilise the HugoHub BaaS platform.

Who we are looking for

We are looking for a Sales & Product Marketing Lead based in Singapore, to work alongside senior management in development and operation of the end-to-end sales pipeline for the HugoHub BaaS platform. The role is to establish an initial framework, develop existing and new pipeline and manage sales cycles. The role will also own the RFP/ RFQ response template and manage the qualification/ win criteria, as well as managing any responses to chosen bids. This is a pivotal role in helping to execute our regional roadmap, in line with the company’s strategy.

What a “Sales & Product Marketing Lead” means to us

Our Sales & Product Marketing Lead will ensure our HugoHub sales activities are consistent with our group values and will enhance and expand sales pipeline and onboarding activity to meet our contractual obligations.

Our Sales & Product Marketing Lead will drive new business opportunities and expand existing partnerships.

Our Sales & Product Marketing Lead will manage HugoHub client relationships and post sales management, maintaining a full activity record within appropriate CRM tooling, e.g. Hubspot.

Our Sales & Product Marketing Lead will expand the profile and reach of the HugoHub brand and lead HugoHub sales and marketing efforts leading to increased revenue and market share.

How you can help us

You will display sound solution knowledge and a deep understanding of both the HugoHub platform and any product journeys that can be created through the platform. You will lead market and new market expansion with increased lead generation.

You will be independent:

• The Sales & Product Marketing Lead role reports directly to the CPO
• They will drive strategic pre-sales pipeline relationships, qualifying opportunities to then reach a sale ready for operational integration and ongoing support
• They shall submit a month-on month pipeline report to assist with prioritisation of engagements
• They will work closely with our TPMs to co-manage client integrations, resource allocation and delivery

What we consider relevant qualifications, experience and knowledge

Skills and capabilities we believe are highly relevant include:

• Min. 8+ years of relevant experience in a enterprise sales and customer relationship management (ideally with SaaS product)
• Relevant experience in generating sales and revenue
• Sales Lifecycle and RFP/ RFQ management experience
• CRM tool experience and pipeline management

Performance indicators to get you off to a great start

A touch down quick win (30 Days):

• Familiarise yourself with our product, infrastructure and sales pipeline
• Set up a CRM tooling
• Attend some pre-sales demos and meet with our existing clients

Find your feet (60 Days):

• Migrate all opportunities into the new sales and pipeline tool
• Generate new leads and implement qualification/ win criteria for all opportunities
• Obtain an in-depth view the full product suite

Well into your stride (90 Days):

• Self-identify opportunities and bring in new sales and drive post-sales revenue
• Build a steady pipeline
• Present the first monthly pipeline report

Hugo Values being Responsible, Open and Collaborative

We are responsible to our clients, customers, community and team to help shape a more open, collaborative approach to money. This is the way Atlas Consolidate Pte Ltd hopes to make a difference; help us build better communities.

Shared responsibility is not only part of our approach to money but a key part of how we work together. This shared responsibility allows for openness and candour between us as a team and in our relationship with our customers.

Good ideas can come from anywhere, so an open and collaborative dialogue between the community (customers, the team, the stakeholders, alike) helps get the best from us all and helps make the difference.

about the company

Our client is an established regional bank, with a strong client network in Singapore and Asia with a stable history in Singapore.

about the job

• Active and ongoing credit portfolio management for PF transactions including administrative aspects (Waiver requests etc)
• Monitoring of credit portfolio and preparing periodic credit submissions by stipulated timelines
• Staying compliant to bank guidelines, policies and regulatory requirements
• Conforming to internal processes and compliance requirements
• Handling internal and external audits
• Can interpret and explain complex concepts, preparing credit-related communications and reports for relevant internal teams
• escalation of potential issues to Team Head

about the manager/team

You’ll be part of a dynamic team with good teamwork and working culture.

skills and experience required

• Degree in Accountancy, Business Management, Banking & Finance and Economics
• At least 6 years of credit risk experience in Structured Finance or Corporate Banking
• Strong knowledge in credit underwriting and financial analysis, interpreting financial statements and basic financial accounting knowledge
• Sound knowledge and experience in Project Finance transactions

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high caliber professional to join our team as a Vice President, Fraud Management.

Principal Responsibilities

• Develop Fraud Strategies in relation to Application and Transaction Fraud with a view to manage fraud losses in line with Country Risk Appetite
• Establishing public-private partnership particularly with law enforcement agencies MAS, peer banks and ABS to ensure sufficient coverage on fraud matters
• Providing SME support during product development and related Risk Forums
• Assisting with procedures that mitigates fraud risk during inception
• Provide oversight on Fraud Operations teams and addressing any outsourcing related requirements
• Provide advice to business & support groups on fraud queries
• Provide & support timely response to queries from external parties such as enforcement agencies
• Provide timely management reporting on fraud statistics & issues
• Provide initial and ongoing training to appropriate Business staff both onshore and offshore to ensure that they are aware of and are able to identify fraud risks
• Ensure that fraud controls recommended for implementation facilitate customers in transacting with the bank
• Provide guidance to junior team members on fraud management issues and administrative tasks
• Assist Head FM to develop junior team members and provide guidance in developing their skills
• Covering fellow executives’ duties where the need arises
• Manage Fraud Operations processes within expectations
• Good engagement with Fraud Analytics when developing monitoring strategies
• Lead process improvement to enhance operational effectiveness while ensuring controls are in place

Qualifications

• Degree in Accounting, Business or Cyber Security, with at least 5 years of experience in fraud management or cyber risk management
• Knowledgeable in banking procedures and practices, audit and regulatory requirements
• Good problem-solving, analytical and value judgement skills
• Excellent communication and interpersonal skills, and ability to interact and work with a wide spectrum of internal and external stakeholders

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPY7&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

• Carry out product engineering duties for integrated circuit (IC) products throughout all stages of product development and manufacturing.
• Collaborate with production test engineers and/or relevant stakeholders to maintain and enhance the program and hardware of existing products.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of experience in Product Engineering.
• Proficient in Tape-out procedure, CMOS device, and IC process.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

With the increased focus on talent agenda in the Singapore office and Asia Pacific region, this Vice President position will primarily be responsible for early career programs and other talent management initiatives, reporting to Head of Talent Management. This role is an excellent career opportunity for someone who enjoys designing and shaping talent initiatives that make an impact on the organization.

Key Responsibilities -

Early Career Programs:

• Person-in-charge to design and implement programs that build future talent pool such as the Singapore Internship Program and Singapore Analyst Program. This includes planning the annual cohorts, working with the Talent Acquisition and HR Business Partner teams to bring talents in, being the go-to point person for each cohort of interns and analysts, and work with other country HR teams to bring consistency in programs in the Asia Pacific region.
• In addition, this role will assess and determine the commercial benefit of utilizing the government grants in Singapore for early career programs, and manage the execution of the schemes with other HR teams.

Talent Management Initiatives:

• Work closely with the Talent and HR Business Partner teams to support the conceptualization, research, proposal, design and implementation of talent management initiatives.
• Support the roll out of region-wide succession management and individual development planning and career discussions.
• Depending on the incumbent’s experience, this role may support performance management, diversity, equity and inclusion related work.

Job Requirements :

• Degree or equivalent, with at least 8 years of relevant work experience
• Strong working experience in designing and managing program hires (eg. internship, graduate trainee)
• Working knowledge in succession planning and talent management practices
• Meticulous, with strong attention to details
• Strong sense of responsibility and tenacity to follow through on deliverables
• Collaborative, team oriented
• Strong stakeholder management skills and communication skills (verbal/written)
• Self starter, methodical and logical

About Amand Ventures:-

Amand Ventures is a trail-blazing early-stage venture fund dedicated to revolutionizing industries through strategic investments in visionary startups. Our commitment to innovation and sustainability is at the core of our mission, driving us to empower entrepreneurs who are shaping the future.

Position Overview:-

We are seeking a highly motivated and resourceful intern to join our team at Amand Ventures. As an intern, you will play a crucial role in supporting the investment team in evaluating potential opportunities, conducting market research and contributing to the overall success of our portfolio companies.

Key Responsibilities:-

● Market Research/Deal Sourcing: Conduct comprehensive market research to identify emerging technologies and industry trends, potential disruptors and investment opportunities within the startup ecosystem in Singapore and the broader Southeast Asia region.

● Due Diligence: Assist in the due diligence process by conducting thorough research and participating in meetings with potential investees.

● Reporting/Record Keeping: Assist in the preparation of thorough and well-documented investment memos, summarizing key findings as well as maintain organized, up-to-date documentation of all investment-related activities, ensuring easy retrieval of information for reporting, audits and internal reference.

Qualifications:-

● Currently enrolled in a Bachelor's or Master's degree program in Business, Finance, Economics, Engineering or a related field.

● Strong analytical and research skills, with the ability to critically assess business plans and financial models.

● Excellent communication and presentation skills, both written and verbal.

● Passion for entrepreneurship, startups and emerging technologies.

● Proactive and self-motivated, with the ability to work independently and as part of a collaborative team.

How to Apply:-

Excited to contribute to the future of innovation with Amand Ventures? Send your resume to [email protected]. Please use "Intern Application - Amand Ventures" as the subject line.

Join us at Amand Ventures and be part of shaping the future of innovation in Southeast Asia. Dive into our commitment to innovation and impact by exploring our website at https://amand.ventures/.

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing platinum customer support to our clients.

The Company Financials team provides our clients with fast and accurate market-moving data so they can stay on top of their game: broker estimates, financial filings, and any other dataset that is useful to understand financial performance in the markets. Our products run on intelligence and industry-specific insights provided by the industry teams. We combine financial modeling, industry expertise, data management, and technical skills to curate critical metrics and drive insights from our data.

We are dedicated to crafting a best-in-class financial analysis and modeling product while continuously looking to enhance and expand our existing offering through a deep understanding of the markets we operate in, the sectors we cover, and our clients current and future needs.

What's the Role?

The Company Financials Consumer Discretionary & Staples Team is looking for an Industry Product Owner focused on developing the commercialization strategy for the Consumer sector. This role is key in setting strategy for our Consumer datasets for global companies. You will need to be able to navigate through unknowns and ambiguity while making impactful decisions and be the driving force for solutions.

In this role, you will be expected to drive the strategy for the Consumer datasets and be the link that connects the team, product, and datasets with its users. This position requires extensive collaboration with global colleagues and partners such as Product, News, Bloomberg Intelligence, Sales & Analytics, our Data Governance team, Engineering, and most importantly external clients.

We'll trust you to:

• Bring deep expertise of the Consumer sector (& datasets) to drive Bloomberg’s data strategy.
• Understand customer needs and markets to ensure our consumer datasets are fit-for-purpose.
• Identify, support, and develop strategies for new datasets.
• Drive marketing efforts for product developments via sales campaigns, webinars, news and social media.
• Take ownership of the quality of our Consumer data making sure it is fit-for-purpose for clients.
• Develop data-driven strategies, balancing the best of technical and product knowledge, and work with our engineering and product departments to craft solutions.
• Make effective decisions in a fast-paced, rapidly changing environment.
• Mentor the global Consumer team on industry trends, financial modeling, large and complex data projects, and business initiatives related to the Consumer industry.

You'll need to have:.

• Minimum 4 years of work experience in Data Product Ownership/Manager role or data management related fields such data quality, data modeling, data architecture to tell a narrative and/or generate data-driven insights.
• Demonstrated experience in financial statement analysis, financial modeling or industry analysis.
• Demonstrated experience in Consumer Discretionary & Staples markets and products.
• Ability to quantify Consumer Discretionary & Staples trends impacting the industry, and ability to provide analysis that can shape commercial decisions.
• A bachelor's degree or higher in relevant Finance, Accounting, Statistics, Business, or related field, or degree-equivalent qualifications
• Strategic attitude to align client needs with team goals.
• Proven ability to establish strong credibility and build influential relationships with multiple internal and external clients and partners.
• Understanding of data integration using multiple data sources.
• Creative and flexible approach to problem solving, aided by strong data analysis skills.
• Understanding of quality assurance and quality control from a data and product perspective.
• Proficiency using scripting languages (preferably Python) to query and interrogate datasets.
• Experience using data visualization tools such as QlikSense and tableau.
• Proven track record of effective project management and meeting deliverables.
• Demonstrated continuous career growth within an organization
• Excellent written and verbal communication skill in English, allowing you to clearly communicate business needs.

We’d love to see:

• Master’s degree in relevant field and/or CFA designation (or working towards it).
• Familiarity with Consumer analytics data and available industry statistics from sources such as Bureau of Labor Statistics, Industry Associations, and Second Measure.
• Experience or knowledge in Bloomberg Company Financials products, Bloomberg terminal fluency, and/or Bloomberg data workflows.
• Experience using statistical methods, programming, and machine learning approaches to promote and measure data quality and generate insights.
• Experience manipulating and wrangling large datasets.
• Experience profiling datasets and coming up with necessary requirements.

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Job Tasks:

• Support the management in daily operations, including the preparation of management-level presentations
• Contribute to the development of our digital solution portfolio
• Create sales reporting and generate data-driven recommendations
• Take over partial projects and complete them independently
• Participate in the coordination and communication of brand and sales activities
• Assist in planning and organization of activations and events
• Close liaison with vendors, internal and external stakeholders

• Previous work experience in practical sales, digital marketing, business development or related fields would be an advantage
• Advanced studies in fields such as business, marketing, or information technology
• Proactive and creative mindset with a passion for digital innovation and lifestyle trends.
• Strong PowerPoint and Excel skills with the ability to analyse data and provide recommendations
• Excellent communication and interpersonal skills
• Work effectively in a team-oriented environment, but at the same time handle tasks independently and responsibly
• Manage deadlines well – have a structured overview of own responsibilities and able to evaluate the urgency of each task and shift priorities around
• Outstanding customer orientation and service mentality, a competent problem-solver for customer needs.
• Interest in the Lifestyle Segment

Working Day: 6 days (54 hours per week)
Working Location: JEM, Plaza Singapura, Northpoint City, NEX Shopping Mall, Tampines Mall, Compass One Mall (Discuss during interview)
Salary Range: $2,700 - $3,000

Requirements:

• Candidate must possess at least Degree in Food & Beverage, Hospitality, Hotel Management or equivalent.
• Require to work on rotating shift basis which include weekends and public holidays.

Job Description:

1. Services (Front of House):

• Responsible for setting-up and handling work station(s) assigned.
• Be attentive to guests’ request efficiently and effectively.
• Serve food & beverages in accordance to Restaurant and regulatory standards.
• Ensure cleanliness and work order in compliance with standards at all times
• Ensure all used plates and cutleries on the dining tables are being cleared once the guests left the restaurant.
• Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.
• Attend to guests’ queries, feedback and complaint timely & professional

2. Kitchen (Back of House):

• Responsible for preparing, cooking and presenting quality cooked safe products to our guests.
• Prepare food orders accordance to the standard recipes, portion controls and presentation specification as set by the Company.
• Ensure all kitchen equipment are well maintained at all time.
• Ensure all stocks and ingredients are restocks/sufficient.
• Adhere to all sanitation requirements including product rotation, temperature maintenance, storage procedures, cooking requirements and handling techniques

3. People Management:

• Build restaurant staffs commitment by demonstrating and reinforcing the leadership behaviours and work standards.
• Develop and follow through on restaurant staffs’ development plan to increase their loyalty and commitment, and pride with the outlet’s experience.
• Ensure all restaurant staff understand and adhere to all appropriate personnel policies, labour laws, security and safety procedures.
• Recruit, select and retain an optimum number of restaurant staffs, who are enthusiastically dedicated to guest satisfaction.
• Oversee and review performance appraisals based on defined goals and objectives for all restaurant staffs in a timely manner.
• Administer in-restaurant employees’ welfare & benefits packages, as well as payroll procedures.
• Maintain records for safety and appropriately documents contributions and performance in personal file.

4. Sales Building Management:

• Responsible for achieving monthly sales target by deploying the store marketing strategies leveraging on correct and updated data.
• Take necessary measures to ensure promotions are executed effectively to achieve/exceed the expected sales result.

5. Workplace Safety & Security:

• Ensure all security procedures (cash deposits, staggered method of opening, closing, etc.) are executed accordingly.
• Maintain all physical aspects of the restaurant, including landscaping, building, equipment, etc and ensure it is following the documented inspection and testing standards.
• Ensure all workplace safety policies procedures are maintained and adhered to at all times.
• Undertake regular practices of emergency & evacuation procedures and enforce compliance when need arises.
• Undertake risk assessments on all restaurant specific issues, where the absence of such could put employees and guests at risk.
• Undertake full investigations of workplace incidents in the restaurant promptly and act upon any rectifications or work improvements

6. Others:

• Perform any other additional responsibilities as assigned by Restaurant Manager.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Working Location: Buona Vista
• Office: Gateway Drive Westgate Tower
• Working days: 5 days + 1 Saturday per month // 8.30am to 6pm, Sat: 8.30am to 1/2pm
• Salary: Up to $4000 (depends on experience)

Responsibilities:

• You will be part of a team to provide facilities management services in the client’s premise. This includes preventative maintenance, pest control, horticulture, security & carpark management, etc through our appointed term.
• You will attend to, investigate, check, and analyse reported breakdowns & faults to determine their cause for the prevention of future occurrences.
• You will supervise contractors to carry out maintenance works and to ensure the upkeep of the client’s premise in accordance to stipulated requirements.
• Any ad-hoc duties assigned by your supervisor.

Requirements:

• Diploma in Facilities Management, M&E, Building Services, or relevant field.
• Minimum 3 years of relevant working experience.
• Must be FSM certified.
• Knowledge of hard and soft facilities management is a must, additional advantage if have security management and car park management experience.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Team Summary

In the Asia Pacific region there has seen a surge in the adoption of payments using QR code. This growth is driven by multiple factors such as - the widespread use of smartphones, increasing penetration of internet services and, adoption of QR by the real-time payment networks and fintech. This growth in QR code payments in not isolated in the Asia Pacific region. It is picking pace globally and, the trend is expected to continue in the coming years.

Visa is establishing it’s Centre of Excellence in Singapore which will spearhead Visa’s QR participation in this growing trend. A dedicated team will provide strategic direction, thought leadership, product and execution support, best practices, and oversight for QR based payment for Visa. While Asia Pacific region will be its operating and learning ground, the remit of this Center of Excellence will be global. This team will templatize its learning in the region and help shape market responses globally. The person in this Director - QR Product Management position is one of the team members of this CoE and, will be responsible to managing Visa’s QR product and report to the lead of Center of Excellence based in Singapore. 

What does a Director – QR Product Management does at Visa:

In your Product Management role, you will be is responsible for guiding the success of a QR product. This is a techno-commercial role spanning many types of activities, from strategic to tactical. The key expectations for the role are:

• You will be the subject matter expert on QR product. On a proactive basis you will often play the role of training and mentoring staff and, on a reactive basis you would be their go-to person for QR related questions or, problem solving.
• You will also be the advocate for Visa’s QR solutions, conducting sales pitches, workshop and training with varied players in the ecosystem including clients, merchants, regulators, and Visa’s various functional units.
• You will directly collaborate with key clients in the region and participate in their QR deployment journey. To drive adoption of QR code, you will provide them with user experience best practices, identifying right balance between convenience and security, onboarding processing or, help identify how Visa’s solution fit in their existing architecture.
• You will be expected to develop and maintain accurate, high-quality content for Sales pitches, implementation guides for Clients, internal implementation processes and, product marketing material.
• In this role you will closely monitor market trends, identify emerging opportunities, conduct periodic consumer and merchant research to remain current at all times. These activities will guide the QR product development roadmap for which you would be responsible.
• As you work with market team, clients and partners, you will also gather requirements for enhancing Visa’s QR offering. To translate these requirements into new capabilities, you will work with our internal new product development teams.
• Visa has a strong focus on growing value-added services. You will identify and commercialize different value-added services overlaying the QR payment transaction.   
• You will manage the on-going components of product management such as publishing road map, billing and reporting, maintaining documentation and handling exceptions.

Why this is important to Visa

The QR is one of the key initiatives for maintaining Visa’s payment leadership position in everyday spend. This role will be Visa’s subject matter expert on QR based payment over Visa’s network. The person in this role would not only be handful few subject matter experts in the company but will shape Visa’s QR solution and commercial success in this area.

Projects you will be a part of:

In this role, you will gain understanding of payment landscape not only within Asia Pacific as well as globally. As Visa’s subject matter expert for QR code payment you will understand the current market situations and, also get to shape the future of QR payments for the industry through Visa.

• Responsible for detailed set-up and implementation of necessary processes with Bosch Facility departments and IFM provider.  

• Prepare reports on implementation status, follow up on open topics. 

• Link between IFM core team and sites; participation in regular IFM meetings and workshops at cluster level.  

• Monitoring schedule & results in the cluster; support of the entire transition phase in the cluster. 

• Support colleagues at sites and clusters. 

• Supervise and safeguard performance of IFM provider. 

• Be the interface to Bosch internal departments. 

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart