Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

Responsibilities

• Collaborate closely with senior management to assess and enhance company-wide people practices.
• Develop comprehensive strategies spanning talent acquisition, development, organizational culture, and performance management.
• Innovate by designing new people systems, programs, and practices to align with the company's strategic growth, while also reviewing and enhancing existing policies and processes.
• Engage with business leaders to identify key issues and implement customized solutions hands-on.
• Utilize people analytics to inform management decision-making.
• Stay informed on industry benchmarks and best practices in people strategy, operations, and organizational development through ongoing research.

Requirements:

• Minimum Bachelor Degree in Business Studies or any relevant course
• Minimum 3 years of relevant experience
• Experienced in crafting methodologies and frameworks for analyzing complex people-related issues, leading to actionable recommendations.
• Demonstrated capabilities in strategic and critical thinking, adept analysis, effective communication, and skilled stakeholder management.
• Proven track record in successfully managing intricate and scalable HR projects.
• Possessing a self-starting, resourceful, and flexible approach, with an independent mindset, capable of thriving in a fast-paced and dynamic environment.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

As a member of the Customer and Service Excellence team, you will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Conduct customer experience audits with customers
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Support Team Lead in the running of day-to-day operations

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum three (3) years experience as a Customer Support Specialist or similar CS role, preferably with live chat support background
• Experience using help desk software such as Intercom and/or Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must
• Comfortable working on weekends

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

A high end furniture business is looking for a dependable delivery driver who is capable of working alone and doing installations and furniture maintenance. The role requires a person with capable installation skills, an understanding of customer service and a person who is proud of their work. Competitive salary for the right person. Key skills are:

• Driving licence ( class 3)
• Fork lift driving licence
• Ability to read and understand installation instructions
• Working alone efficiently and effectively
• Deliver good customer service
• Skills to service furniture e.g sanding and oiling of tables
• Licence for pick up truck a bonus
• Good communication skills a must

As a Senior Marketing Executive, you will play a pivotal role in shaping our brand presence and driving strategic marketing initiatives.

If you are a results-driven individual with a passion for marketing and a desire to make a meaningful impact, we encourage you to apply and become an integral part of our exciting journey.

Your responsibilities will include:

• Conducting insightful market research to identify trends and opportunities.
• Planning and executing engaging marketing campaigns across various channels.
• Managing our online presence, optimizing SEO/SEM, and utilizing digital tools effectively.
• Collaborating with creative teams to develop compelling content and advertising materials.
• Ensuring consistent branding and enhancing overall brand awareness.
• Analyzing campaign performance, preparing reports, and recommending improvements.
• Planning and coordinating promotional events to connect with our audience.
• Engaging with customers to gather valuable feedback and building lasting relationships.
• Providing support for special projects and initiatives as needed, and handling other tasks assigned by the management team

• A Bachelor's degree in Marketing or a related field.
• Previous experience in marketing roles is preferred.
• Strong communication skills, both written and verbal.
• Analytical proficiency and the ability to use data-driven insights.
• Innovative thinking and creativity for developing impactful marketing strategies.
• Familiarity with digital marketing tools and social media platforms.
• The ability to collaborate effectively with cross-functional teams.
• Adaptability to thrive in a dynamic and evolving market

Self Management, Performance Bonus , Passionate , Energetic and Innovative work culture

• Oversee all accounts, human resource and administrative matters of the company.
• Prepare and Handle daily accounting operations, such as invoicing, payment, payment voucher, reconciliation of bank statements, etc.
• Review quarterly and yearly balance sheet, Profit & Loss and cash flow reports.
• Liaise with company secretary, banker, accountant, tax agency and relevant authorities.
• Manage payroll and taxation matters.
• Assist on a whole recruitment process and other HR relevant matter
• Liaise and deal with company other operation suppliers, such as legal, office, HR agency, etc.
• Assist to verifying Supplier Tax Invoice
• Process Claims and monthly reimbursements
• Handle day-to day HR function
• Handle Recruitment Process, Employment Contract, on-boarding and off-boarding process
• Monthly Payroll, CPF Process, IR21& IR8A - Prepare weekly/monthly HR, payroll and overtime report
• Maintain and update employee’s personal files, and ensure the confidentiality of all HR documents.
• Generate HR Letters (i.e. Disciplinary, Contracts, Confirmation, Extension of Probation, Promotion & etc.)
• Good knowledge of Employment Act, IRAS and...
• Experience with administration will be added advantage
• Ad-hoc duties as assigned as well.
• Candidate must possess Diploma/ Degree in related field - either Finance/Accountancy/Banking OR HR generalist role
• Preferably available immediately or short notice
• Able to work in fast-pace environment
• Strong sense of responsibility and good time management
• Good communications skill in both writing and oral
• Meticulous and well organized

Company Description

DACTA Global is at the forefront of digital security innovation. Our mission is to demystify and revolutionize digital security, offering bespoke solutions and expertise in the cybersecurity realm. Our commitment to excellence ensures that our clients enjoy peace of mind with our round-the-clock support and tailor-made digital services. On top of that, we have set up DACTA Academy to empower organisations around the world with cybersecurity knowledge.

Role Description

Join us as a Business Development Executive in our Singapore office, in a dynamic full-time, hybrid role. This position is at the heart of our expansion strategy, focusing on growing our cybersecurity solutions and specialized training programs in information security. You will drive new business development, lead generation, and manage key accounts, with a dual focus on marketing our bespokedcybersecurity services and our comprehensive training solutions. Key responsibilities include:

• Strategically market our cybersecurity solutions and training programs, identifying new opportunities in various sectors.
• Develop and nurture relationships with clients, understanding their unique needs to provide tailored cybersecurity and training solutions.
• Drive revenue growth by achieving sales targets through innovative sales strategies and effective client communication.
• Manage and expand our client base, ensuring a high level of satisfaction and long-term partnerships.

Qualifications:

• Proven experience in Business Development and Sales, especially in cybersecurity and training solutions.
• Excellent communication skills, both verbal and written.
• Ability to build and maintain strong professional relationships.
• Skilled in Account Management, with a detail-oriented and analytical approach.
• Efficient time management and organizational skills.
• Bachelor’s degree in Business, Marketing, or related fields is preferred.
• Prior experience in the cybersecurity sector is highly valued.
• Familiarity with CRM software is a plus.

Join Us:

• At DACTA Global, you'll be part of an innovative team that values transformative solutions in digital security. If you're driven to excel in the fast-paced world of cybersecurity and are passionate about educating and protecting clients through both solutions and training, we encourage you to apply.

• Evaluating campaign performance and data analytics
• Liaising with frontend and backend departments to promote programs and campaigns
• Working closely with team and coordinators
• Website and social media platform content update and content writing
• Organising events, exhibitions and promotional activities
• Ensuring marketing plans are executed according to the project timeline
• Organised, meticulous, results-oriented and can handle stress and tight deadlines
• Ability to multi-task and prioritize tasks in a fast-moving environment
• Possess great communication skills, creative, resourceful and a team player
• Excellent written and verbal English & Chinese
• Handle customer complain
• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities:

• Support daily customer service , including complaints (enquiries, calls, emails)
• Arranging delivery for local shipments
• Update and submit daily/monthly reports to customers
• Prepare simple draft logistics billings
• Handle ad-hoc task upon customer request (if any)
• Other ad-hoc operation duties as assigned.

Requirements :

• Able to multi-task, prioritize and time management
• Proficiency in Microsoft Office