We are a Singapore-based solutions provider for process industries, offering a comprehensive range of valves and instruments to clients in Singapore and regional countries since 2004. As part of our expansion, we are seeking a new team member to join our sales team as an Indoor Sales Executive.

The successful candidate shall involve with the sales team in providing technical and sales support, assisting customers in selecting the right solutions, and driving sales.

Key Responsibilities:

- Develop a deep understanding of the company's products, including automation products, process valves & instruments, and their technical specifications.

- Provide technical support and assistance to customers in selecting the right valve solutions.

- Drive sales by preparing sales quotations with offered solutions and recommendations based on customer's specific requirements and applications.

- Work closely with the Sales Director & the Teams to meet customer needs and sales targets.

- Maintain order records and communicate order status to customers.

- Build and maintain strong relationships with existing customers.

Qualifications:

- NITEC/Diploma/Degree in Electrical, Mechatronic Engineering, Mechanical Engineering, Sales & Marketing, or equivalent qualification in a technical field.

- Minimum one year of working experience.

- Passion for sales with a service-oriented personality, capable of building and maintaining customer relationships.

- Good technical knowledge and understanding of automation valve systems, components, and applications.

- Ability to convey technical information to both technical and non-technical customers.

- Proficiency in Microsoft Office and other relevant software & tools for order processing and documentation.

- Team player with the ability to work collaboratively with the sales team, operations department, and other stakeholders.

5.5 day week Monday to Saturday (Alternate Saturday off)

Transport provided to & from Yew Tee MRT station

Full set of accounts (Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets Schedules)

Monthly management reports (Profit & Loss / Balance Sheet)

Monthly GST & CPF submission

Salary computation

Liaise with auditors on yearly audit

Job Responsibilities

- Provide secretarial support to the Director, including screening of calls, scheduling of meetings and appointments

- Management of email correspondences, drafting of replies

- Attending to guests and visitors

- Preparation for meetings

- Maintain proper filing system and proper record keeping of clients/contact information for the Management Office.

- General office administrative duties includes attending to walk-ins, assisting to answer phone calls

- Perform any ad hoc duties as assigned by management

Responsibilities:-

Cost Estimation and Budgeting

• Prepare accurate cost estimates for construction projects based on architectural drawings, specifications, and other relevant information.
• Develop budgets for construction projects, considering materials, labor, equipment, and other costs.

Tendering and Procurement

• Assist in the preparation of tender documents.
• Evaluate and analyze bids from subcontractors and suppliers.
• Negotiate prices and contracts with subcontractors and suppliers.

Cost Control

• Monitor project costs throughout the construction phase.
• Identify and analyze cost variances and take corrective actions as necessary.
• Prepare regular cost reports for project stakeholders.

Contract Administration

• Administer construction contracts, including reviewing contract terms and conditions.
• Ensure that contractual obligations are met by all parties involved.
• Handle contractual claims and disputes.

Value Engineering

• Identify opportunities to optimize project costs without sacrificing quality.
• Recommend value engineering options to improve project efficiency and cost-effectiveness.

Risk Management

• Identify potential risks and uncertainties that may impact project costs.
• Develop risk mitigation strategies to minimize cost overruns and delays.

Quantity Measurement

• Take-off quantities from architectural and engineering drawings.
• Prepare bills of quantities (BOQ) and schedules of rates.

Cost Reporting

• Prepare regular cost reports and forecasts for project stakeholders.
• Present cost information to project teams and management.

Final Accounts

• Prepare and negotiate final accounts at the completion of construction projects.
• Ensure that all contractual obligations related to payment are fulfilled.

Change Management

• Assess and evaluate variations and change orders.
• Determine the impact of changes on project costs and schedules.

Collaboration

• Collaborate with project managers, architects, engineers, and other stakeholders to ensure project success.
• Participate in project meetings and provide cost-related input.

Compliance and Regulation

• Ensure compliance with relevant laws, regulations, and industry standards related to cost management and construction.

Other Admin Duties

• Assist with ISO documentation and renewal matters
• Some other administrative duties assigned

Requirements:-

• Diploma / Bachelor's degree in Quantity Surveying, Civil Engineering, MEchanical and Electrical Engineering, Construction Management, or a related field.
• Preferably with 2 years of working experience as QS
• Able to work in a team as well as independently
• Strong attention to detail in quantity measurement, cost analysis, and contract administration.
• Ability to identify potential risks and discrepancies in project documentation.
• Strong problem-solving skills to address issues related to cost, schedule, and project scope.

Work Details:-

Office - Woods Square Tower 1, next to Woodlands MRT

Hours - Mon to Fri, 9am-6pm

Swimming pool and Gym facilities are available.

We regret to inform that only shortlisted candidates will be contacted. You may visit us at www.studioj.sg

As a Marketing executive, you will directly support daily planning, branding, marketing, and end-to-end engagement effort for our online platforms. You will also work closely with the team to strengthen the marketing capabilities.

• Social Media Management:

– Develop and maintain a comprehensive social media strategy for the company.

– Manage and curate content across platforms such as Facebook, Instagram, XiaoHongShu etc

– Monitor social media trends, engage with followers, and respond to comments and inquiries

- Reply to inquiries from the social media platform

-Maintain company's website

- Managing client's review

-Analyze social media, website, and Google data

• Content Creation:

– Create engaging and relevant content, including posts, images, videos, and infographics, to attract and retain a target audience.

– Schedule and publish content on social media platforms, ensuring consistency and brand voice.

Requirements :

Basic photo editing skills

Basic understanding of data metrics

Knowledge in using Canva, Capcut

Job Highlights :

Performance Bonus

Overseas Trip

Career Growth

Interested parties may email to [email protected]

Responsibilities

• Post all local non-trade AP invoices in NAV within the timeframe
• Process all due non-trade AP/E-claim payment weekly
• Post all trade invoices with supporting GRN and approved purchase order, BL and import permit
• Post all agencies claims/billings submitted by related department in NAV before the deadline given
• Post all fixed assets acquired in NAV and with physical assets tag
• Ensure proper filing of agencies billing, paid and unpaid A&P invoices weekly
• Assist Senior Finance Manager on year-end audit / Grant auditor request

Requirements

• Diploma in Accountancy or Equivalent
• 2 years of relevant working experience
• Excellent interpersonal and communication skills
• Proficient in Microsoft office
• Knowledge in ERP software and BI Tools would be an advantage

OPERATIONS COORDINATOR

What We’re About:

Are you looking for a company that supports your career growth? Looking for a fun working environment? At Spearing, we believe in the perfect balance of work hard and play hard. We're not just about delivering exceptional experiences and products; we're all about fostering a supportive and inclusive environment where our employees can thrive and be their authentic selves. We don't judge people based on their capabilities; instead, we support and guide them to unleash their true potential.

Spearing Events has been a leading player in the events industry for over 15 years has evolved into a provider of innovative, practical and hassle free solutions, specialising in movie screening and corporate engagements. We’re launching Spearing Hobby Collectibles, where we combine the thrill of sports with the excitement of collectibles. Our company is all about embracing the fun and passion of the hobby collectibles world. We're on a mission to bring the joy of collecting to enthusiasts everywhere, starting with our stellar lineup of sports cards, including basketball, baseball, football and NFL cards.

Job Description:

As an Operations Executive, you'll be at the heart of our exciting operations, ensuring that everything runs smoothly with a touch of pzazz. You'll collaborate with our talented teams, both internally and externally, to create seamless experiences and unforgettable moments for our customers. With your coordination skills and passion for efficiency, you'll make sure our operations are as smooth as silk and our customers are left with smiles on their faces.

Responsibilities

• Get your groove on and coordinate logistics and operations for our fabulous events. From selecting amazing venues to managing vendors and being the star of on-site coordination, you'll make sure our events shine brighter than the disco ball.
• Step into the spotlight and manage our inventory like a pro. You'll track stock levels, conduct regular audits, and keep our products flowing like confetti.
• Join the e-commerce dream team and assist in managing product listings, inventory availability, and fulfilment processes. Your attention to detail will make sure our customers' orders are shipped and delivered with lightning speed.
• Rock the stage and oversee order processing, shipping, and delivery timelines. You'll be the maestro of customer satisfaction, ensuring that our customers receive their orders faster than a guitar solo.
• Keep the records spinning and maintain accurate documentation of our operational processes. Invoices, contracts, and permits will be your jam, making sure we're always in tune with regulations and guidelines.
• Put your thinking cap on and propose ideas to optimise operational efficiency. We value your creativity and welcome your suggestions to take our operations to the next level of awesomeness.
• Be the ultimate team player and collaborate with cross-functional superstars from marketing, sales, and customer support. Together, you'll create a symphony of coordination and execution that leaves our customers wanting an encore.
• Shine in the spotlight and build strong relationships with our external partners and suppliers. Your charisma will ensure that we always get the best services and rock-solid partnerships.

Qualifications:

1. You've got the moves! A Diploma in E-Commerce, Operations Management, or a related field (or equivalent work experience) will show us your dedication to the stage of operations coordination.
2. Your multitasking skills are legendary, and you can juggle projects with flair.
3. Attention to detail is your middle name, and problem-solving is your secret weapon.
4. You're a master communicator and can harmonise with our internal teams and external partners like no other.
5. You know how to work the crowd, managing projects with ease using tools like Microsoft Office and project management software like Asana.
6. If you have experience with inventory management systems and e-commerce platforms, consider yourself a rockstar.
7. Pressure? Bring it on! You can handle changing priorities and tight deadlines with a smile that outshines a disco ball.
8. We appreciate your flexibility, as some evenings and weekends might be required during event periods. It's showtime!

What’s In It For You:

1. Do the cha-cha with our benefit package that will make your moves even smoother.
2. We believe in work-life harmony, offering flexible working hours and remote work opportunities, so you can pursue your passions both inside and outside of the office
3. We love to celebrate achievements, big and small! From team outings and milestone celebrations to recognition programs, we make sure your accomplishments are acknowledged and appreciated.
4. As a member of our team, you'll enjoy exclusive discounts on our incredible selection of hobby collectibles. Enhance your own collection while saving money on those hard-to-find gems!
5. No two days are the same at Spearing Hobby Collectibles. As an Operations Coordinator, you'll face exciting challenges that keep you engaged and motivated. You'll have the opportunity to showcase your problem-solving skills and contribute to the growth and success of our company.
6. Join a community of collectors and enthusiasts who share your passion for hobby collectibles. You'll have the opportunity to connect with fellow collectors, industry experts, and influential figures, creating a network that expands your horizons.
7. The atmosphere here is electric and collaborative, making work feel like a never-ending party.

At Spearing Hobby Collectibles, we're not just about selling sports cards; we're about building a community, fostering personal growth, and creating memories that last a lifetime. Join us on this exciting journey and let's make collecting an extraordinary experience together!

Ready to take the leap? Apply now and be a part of our dynamic team at Spearing Hobby Collectibles!

We are looking for a Senior Account Executive to join our accounting team.

Roles & Responsibilties

• Monitor closely on AP, AR and Daily cash collection
• Prepare timely weekly/monthly Inventory Check & Variance report
• Reconciliation of bank/vendor/customer accounts, profit & loss, balance sheet reports
• Responsible for the quarterly GST submission report
• Preparation of audit schedules, liaise with auditor for yearly audit.
• Coordinates with software vendor to maintain accounting software system.
• Overseeing the finance team & financial activities of the Company.
• Assist from time to time in administrative & ad-hoc duties.

Requirements:

• Minimum Diploma in Accounting or any equivalent with at least 3-4 years of relevant experience in Finance / Accounting Department
• Experience in handling transactions and/or accounts of food Manufacturing industry is preferred
• Proficient in using MS Office and SAP would be preferred
• Organized, team player, Initiative & possesses good working attitude.
• Can work independently with minimum supervision.

Job Description

Responsibilities

-Assist in Full Spectrum of HR

-Manage whole payroll process timely and accurately and compliance to statutory requirement including CPF

-Staff onboarding and offboarding, resolving conflicts and internal disciplinary /counselling on staff

-Daily Administrative work and settlement of receivables and payable.

-Assist & Cover Accounts & HR Department on Filing, daily duties and data entry.

Requirements

-Able to Start Work immediately

-Minimum Diploma or Accounts /HRM related course of studies

-Minimum 1 year of HR, accounts or Admin experience

-Knowledge of employment legislation preferred

-Excellent analytical interpersonal and communication skills

-Proactive and can work independent

-Good listening and speaking skills

-Coordinate sales team by managing schedules, filing documents and communicating relevant information

-Ensure the adequacy of sales-related equipment, material

-Respond and follow up after-sales customers complaints

-Store and sort financial and non-financial data in electronic form and present reports

-Handle the processing of all orders with accuracy and timeliness

-Inform clients of unforeseen delays or problems

-Monitor the team’s progress, identify shortcomings and propose improvements

- AR and AP key in to system & knock off work. operating autocount

- Provide support to the Purchaser

-Ensure adherence to company policies and reports to the higher management

Requirements:

-Experience: at least 1 year relevant working experience

-Proven experience in sales; experience as a sales coordinator or in administrative and junuor accounting positions will be considered an added advantage

-Knowledge in general hardware products (building materials, hardware & etc) will be added advantage.

-Good computer skills (MS Office), autocount and basic accounting knowledge.

-Well-organized and responsible with an aptitude in problem-solving

-high level of dedication with pleasant , positive and cheerful attitude

-Abiity and maturity to carry out and execute higher management's instructions with strict confidence tactfully and efficiently

Job Description:

• Liaising between HBD officer and resident about the Building Service Centre
• Attending and assist residents query for HBD Building Service Centre
• Arrange the weekly, monthly report to HDB, Consultant Town Council
• Administration work duties
• Liaising with the sub-contractor/site in charge for work schedule update to ensure daily work going smoothly
• Any other ad-hoc tasks assigned

Job Requirements:

• Minimun qualification - GCE Ö"Level or Nitec Certificate.
• Prior customer relations work experience is preferred

-Coordinate sales team by managing schedules, filing documents and communicating relevant sales information

-Ensure the adequacy of sales-related equipment or material

-Respond and follow up after-sales customers complaints

-Store and sort financial and non-financial data in electronic form and present reports

-Handle the processing of all sales orders with accuracy and timeliness

-Inform clients of unforeseen delays or problems

-Monitor the team’s progress, identify shortcomings and propose improvements

- AR and AP key in to system & knock off work

- Providing administrative support to the Purchaser

-Providing administrative support and reporting to the higher management

_General administrative duties

Requirements:

-Experience: at least 1 year relevant working experience

-Proven experience in sales; experience as a sales coordinator or in administrative and junior accounting positions will be considered a good advantage

-Knowledge in general hardware products (building materials, hardware & etc) will be an added advantage.

-Good computer skills (MS Office) ,autocount and basic accounting knowledge

-Well-organized and responsible with an aptitude in problem-solving

-High level of dedication , pleasant and positive attitude

- Abiilty and maturity to carry out and execute higher management's instructions with strictest confidence tactfully and efficiently is a must.

Key Responsibilities:

• Developing and implementing sales strategies: Identify and target potential customers in the F&B sector, develop sales strategies and plans to reach and exceed sales targets.
• Business development: Actively seek out new business opportunities and secure new clients in the F&B sector. This may involve networking, attending industry events, and building relationships with key decisionmakers.
• Relationship management: Build and maintain strong relationships with existing clients in the F&B sector. Provide exceptional customer service, address any concerns or issues that may arise, and ensure client satisfaction.
• Sales presentations and negotiations: Prepare and deliver sales presentations to potential clients in the F&B sector, showcasing products, services, and solutions. Conduct negotiations and close deals to achieve sales targets.
• Market research and analysis: Stay up-to-date with industry trends, competitors, and market conditions in the F&B sector. Conduct market research and analysis to identify opportunities for business growth and stay ahead of the competition.
• Collaboration with internal teams: Collaborate with cross-functional teams such as marketing and operations to ensure seamless execution of sales strategies. Provide feedback and insights from the F&B sector to improve products, services, and overall business operations.
• Sales reporting: Regularly report sales activities, progress, and achievements to management. This may involve tracking sales metrics, analyzing data, and presenting reports to assess performance and identify areas for improvement.
• To collect payment: Adjust the credit limit-need to apply to the company- reduce the prompting from software- in expiring of credit term. (constantly monitor and work closely with the client)

Job Requirements:

• Previous experience in promoting products, services, and projects to the catering industry.
• Minimum diploma in business management, marketing, or related fields.
• At least 2 years of sales experience, with a proven track record of achieving or exceeding sales targets.
• Strong interpersonal skills and ability to build relationships.
• Excellent communication and presentation skills.
• Proactive in identifying and pursuing sales opportunities.
• Ability to work independently and effectively manage multiple priorities.
• Proficiency in both Chinese and English.

Key Role:

• Supervising and actively participating in various aspects of operations.
• Procurement: Drafting company’s reasonable forecasts for timely delivery [no stockouts, no excess stock].
• Monitoring and executing shipping operations.
• Planning for quality management.
• Streamlining processes for efficiency and cost savings.

Job Description:

• Ensure timely, quantity, quality, and budgeted delivery of products to meet customer demands.
• Generate monthly variance reports, analyze and manage changes in product lifecycle, gradual elimination transitions, promotional products, and impacts of slow-moving or obsolete inventory, providing actionable strategies and implementation plans.
• Track inventory, conduct inventory reviews, monitor customer fill rates, supplier performance, and forecast accuracy, providing actionable strategies and implementation plans.
• Monitor and react to product demand changes, adjust inventory plans accordingly through appropriate strategies and implementation plans.
• Provide accurate forecasting and develop strategies to improve forecasting processes and minimize variance.
• Oversee and manage inbound operations, including agreements with third-party logistics providers.
• Supervise product quality, ensuring timely monthly execution and monitoring, including standard documentation collection.
• Participate in developing and supporting the development of Standard Operating Procedures (SOPs) for demand forecasting and supply planning using ERP systems.
• Assist in daily procurement operations.
• Perform other ad-hoc duties as required.

Job Requirements:

• Maintain a positive and proactive attitude.
• Ability to handle crisis situations.
• Excellent communication and interpersonal skills, adept at maintaining company relationships.
• Experience in operational management related to inbound operations, ability to negotiate with third-party logistics providers.
• Ability to effectively collaborate with internal teams and external partners for mutual benefit.
• Proficient in inventory management, demand forecasting, and supply planning skills.
• Strong analytical skills and attention to detail, capable of analyzing data and providing accurate forecasts.
• Familiarity with ERP systems and proficient in using them for inventory management and planning.
• Ability to multitask and set task priorities effectively in a fast-paced environment.
• 3-5 years of work experience in operations management or related fields.
• Proficiency in both Chinese and English preferred.
• Join our team to contribute to optimizing operations and driving business success.
• Apply now to join our dynamic team dedicated to creating a future together.

Responsibilities:

· Responsible for work pass administration such as work pass applications, renewal, cancellation, and issuance

· Liaising with employment agencies, posting jobs on various job portals, coordinating with hiring managers and candidates on interview

· Update and maintain employees' information into system, records and personal files.

· Responsible for onboarding and off boarding administration

· Process payroll, CPF, Income Tax, IR21 and other relevant statutory submissions

· Ensure timely submission of statutory matters like MOM and related market surveys

· Source and facilitate staff training, update and maintain staff training records and timely submission of training grant

· Any other administrative duties & ad hoc duties tasked by Manager or Supervisor.

Job Requirement:

• Minimum GCE ‘O’ Level
• Minimum 1-2 years of relevant working experience
• Good knowledge of employment legislation(Employment Act)

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

This position is responsible for the prospecting and acquiring new accounts, managing accounts of existing clients, addressing customer's requests, complaints and needs as well as foster a long-term relationship with the customer by demonstrating high service standards. Premplas is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Individual to be involved in:

1. Serve as the main point of contact for all customer account-related matters.

2. Build and maintain positive and long-lasting client relationships. 3. Conduct after-sales activities and promote company products and services via cross-selling and upselling to existing clients.

4. Act as client advocates and work with internal departments to ensure that clients’ needs are understood and satisfied.

5. Maintain up-to-date knowledge of company products and services, its competitiveness relative to market products, as well as market and industry trends.

6. Actively source for new prospects and convert them to leads to generate new accounts for the company.

Requirements

1. Full knowledge of company products and services, competitive landscape as well as market and industry trends .

2. Good knowledge of client account management and the ability to build long-lasting relationships with clients.

3. Excellent listening, communication, and presenting skills. Ability to articulate well on products and services.

• Assist company to manage social media platform.
• Social media strategy development: Work with the team to create social media strategies that support the overall marketing plan.
• Social media account management: Manage social media accounts, including but not limited to, Facebook, Instagram and Tik Tok ensuring all content is up to date, accurate, and aligned with the brand's voice.
• Social media advertising: Develop and execute social media advertising campaigns, including targeting, ad creative, and budget management.
• Analytics: Monitor social media analytics to track and report on the success of social media campaigns, including engagement, reach, and conversions.
• Community management: Engage with social media followers and respond to comments and messages in a timely and professional manner.
• Stay up-to-date with social media trends and best practices: Continuously research and educate themselves on social media trends, new platforms, and best practices to ensure that the brand's social media presence is effective and relevant.

ImaqineLab transforms businesses to achieve record-breaking scalability through imaqinative strategies, innovative productivity, and new technology. We are unafraid to be bold, adventurous, and open in the verticals and industries we are in. With our astute tactics and vision, we bring success to businesses and clients we've supported.

Let ImaqineLab bring your business beyond your imaqination.

Responsiblities

The ideal candidate is a playmaker that can run a campaign with just an idea - they are able to conceptualise a seeded idea and explore various marketing opportunities. Ideating innovative marketing strategies and bringing possibilities into fruition is their passion. They are a self-starter, intuitive, creative, yet organised. They identify, diagnose, and fill gaps swiftly and rationally.

• Experience in Digital Marketing, Campaign/Social Media marketing, Brand management and/or PR.
• Develop marketing plans, prepare proposals and decks.
• Develop strategic marketing initiatives and activities.
• Strategise and manage social media accounts.
• Strategise, optimise, and manage ads (Google, YouTube, Social Media, TikTok).
• Manage KOLs for various campaigns.
• Client and community management via events, workshops, and seminar.
• Experience in digital marketing and content management.
• Evaluate performance and provide recommendations to improve Campaign performance.
• Conduct market research to identify marketing opportunities.
• Manage simultaneous projects from a variety of verticals.
• Write and proofread effective copies.
• Design basic marketing assets.
• Other ad-hoc tasks.

Requirements

• Highly organised and astute.
• Excellent time management.
• Strong analytical skills.
• Good educational background.
• Excellent written and communication skill.
• Highly proficient in English.
• Experience in media buying is preferred.

Preferred Experiences

• Experienced content creator (esp. video content).
• Possess an eye for video content and production.
• Advertising/media agency experience.

Accounts cum Admin Executive

Job description

· Provide secretarial and administrative support to Management Level

· Manage calendar, coordinate appointments, meetings, filling and prepare expenses claims

· Handle incoming and outgoing correspondence

· Handle travel arrangements, expenses claim for Management team

· Draft internal and external correspondences

· Coordinate staff meetings and prepare minutes when necessary

· Assist to handle confidential reports / documentation

· Develop and maintain the organisational database

· Any other duties assigned by the director/Management Team

· To assist HR/Finance where necessary such as filing statutory requirement, government subsidy reimbursement, organizing training and paperwork relating to training and development activities and filing of necessary record.

· Responsible for processing accounting entries and ensuring timely preparation of a company’s financial statements.

· Handle AR/AP/Bank reconciliation/Cash flow

· Assist on recording transaction in computerized accounting system

Job Requirements

· Minimum Diploma in Business administration or related discipline

· Possess knowledge in using Microsoft Office / Autocount Accounting Software

· Preferably with relevant experience will be advantageous

· Effective communication skills (both verbal and written)

· Good interpersonal skills

· Excellent time management skills

· Ability to multitask

This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.

You will be tasked with:

Quality

• To ensures that the QMS processes are established, implemented, and maintained.
• To involve review and planning of internal audits, discussion with process owners, or even review of the processes in person to ensure they are properly maintained.
• Report to “top management” on the QMS performance and where improvements are needed.
• Conduct safety, quality and environmental system compliance audits
• To ensures that the QMS processes are established, implemented, and maintained.
• Review and verify inspection records, identifying and documenting any quality non-conformances, including root cause analysis, corrective actions and preventive measures.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform products and in-process acceptance activities based on approved specification and documentation as defined in respective process SOP.
• To review maintain and update company’s ISO documentation, and ensure compliance with the requirement of ISO Standard.
• To plan and perform a yearly internal and external audit.

Customer Service Support

• Develop and implement customer support policies and procedures that support employees to proactively handle and resolve customers’ issues promptly and effectively.
• Establish and harmonise all customer care processes with corporate initiatives including reporting and resolution processes.
• Establish, track and monitor customer satisfaction standards and other performance metrics.
• Manage coverage of telephone, email and remote-diagnostic service support to customers to provide technical support in a timely and effective manner for all our products.
• Liaise with customer and suppliers on products/ systems/ services delivered to meet the quality requirements.
• Assessment of customer requirements by liaising with relevant parties on managing queries, feedback, complaints and returns.
• To perform any other duties as assigned and required.

We regret to inform only shortlisted candidates will be notified.

Salary will commensurate with education and experience.

• Duties and Responsibilities
• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Collaborating with sales and leadership to secure, retain, and grow accounts
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

Requirements and Qualifications

• Experience with lead generation and prospect management
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate with C-Level Executives
• High school degree or equivalent
• Four years of cold calling experience; previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Ability to work independently or as an active member of a team