Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job description

We are seeking a highly motivated and experienced professional to join our investment team in evaluating and executing real estate investment opportunities. The successful candidate will play a key role in conducting thorough due diligence, leading deal execution, and forging and maintaining strategic business partnerships with fund managers and developers.

Key Responsibilities

• Evaluate and perform due diligence on real estate investment opportunities
• Lead deal execution and documentation
• Assist the board in developing and maintaining new business partnerships with fund managers and developers
• Perform extensive research, financial modelling, valuation and other financial analysis
• Prepare investor marketing materials and work closely with business development team on investor engagement strategies
• Monitor, manage and track progress of existing mandates
• Provide general support across investor marketing events, investor communication, product partner and internal stakeholder engagement
• Create and maintain proprietary databases
• Provide guidance and training to junior team members

Candidate Requirements

• Strong knowledge of the capital markets industry, particularly in the real estate sector
• 5-7 years of experience in real estate investing or corporate finance experience
• Prior experience in the investment team of a reputable private equity real estate firm will be an advantage
• Knowledgeable in Australia and international real estate markets
• Adept in financial modelling and possess a keen sense of numbers with excellent financial analysis skills
• Strong written and oral presentation skills
• Self-driven team player who is able to work independently and within a team environment to drive positive outcomes
• Good university degree preferably in the area of finance, accounting or real estate
• Only Singapore Citizens or Permanent Residents will be considered

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits/ commission and an integrated work life harmony.

Roles and Responsibilities

· Make outbound calls to prospective clients using provided scripts and leads.

· Persuade potential clients to schedule a tentative appointment with our sales representative.

· Data Management: Performing accurate data entry and maintaining records of leads and appointments.

· Recruit, train and supervise other telemarketers under the team

· Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities)

The ideal candidate will be:

· Highly Organized: You can manage multiple tasks efficiently.

· Detail-Oriented: You pay attention to the finer details to ensure accuracy.

· Time-Savvy: You manage your time effectively to meet deadlines.

· Articulate: You communicate clearly and professionally. Good phone etiquette is a must.

· Hardworking: You are dedicated and take pride in your work.

Requirements:

· Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.

· Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.

· Proven experience as Talent acquisition consultant / HR consultant / or similar position will be an advantage.

· Min. 2 years of customer service/ Telemarketer/ cold calling in a call center environment experience.

· Able to communicate effectively and professionally over the phone.

· Confident and pleasant personality.

· Willing to learn the trades of recruitment

· Able to work independently and be a team player.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Our client, a well-established company is seeking for an IT Project Manager (Infrastructure - In-house role) - $ 7,000.00 + AWS + VB / 21 annual leave / Central area

Requirements

• Diploma or degree in IT / Computer or relevant
• At least 3 to 5 years experience leading a small team to run Projects - IT Operation.
• Hands-on experience in management and administration of all tasks assigned related to IT infrastructures including Servers and Network.
• Knowledge in Project Management, Project Tenders, IT budget for IT infrastructure and Vendor Management
• Strong communication and interpersonal skills..
• Independent and team player

Others

• Salary up to $ 7,000.00 + AWS + VB
• Office hours, 5 day work week
• 21 Days Annual Leave
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Accounts Executive

Responsibilities:

• Handle full sets of accounts including AP, AR & Monthly Closing
• Attend to Auditors’ queries and furnish the necessary documents/reports for the annual audit
• Prepare quarterly GST returns
• Day to day operation

HR Executive

Responsibilities:

• Process payroll
• MOM work pass management
• Any other related and ad-hoc duties assigned

Requirements:

Skill and knowledge:

• Min 3 to 5 years of working experience in full set of account with good exposure to GST computation;
• Meticulous and organized;
• Knowledge of SQL Accounting Software will be an advantage.
• Able to multi-task and work independently

Others

• Working hours from 8.30am to 6pm;
• 5 days work week

We are seeking an enthusiastic individual to join our Group Finance team. In this dynamic role, you will play a crucial part in overseeing our financial processes and systems. If you're ready to take on this exciting challenge, we'd love to hear from you!

Your responsibilities will include overseeing the collation and consolidation of monthly financials in Group Finance and maintaining the SAP (Systems, Applications, and Products) Business Planning and Consolidation Financial Consolidation System. You'll liaise with Ministry of Health Holdings (MOHH) on Group Organisation Structure and Chart of Account matters, including creation of master General Ledger (GL) accounts, Trading Partners and Cost Centres.

As the user system administrator of the Billing and Allocation system (BAM), you maintain the master data to support our central employment platform. Your expertise will be valuable in assisting with the migration of the BAM system to S/4HANA RISE, including User Acceptance Testing (UAT), and liaising with various stakeholders such as Synapxe, vendors and institution leads.

You'll have the opportunity to participate in the implementation of the S/4HANA Financial Management and Manufacturing (FIMM) project, including requirements gathering, UAT and liaising with Institution Finance for feedback. We'll also look to you to conduct reviews on accounting policies, initiate and drive continuous process improvements, internal controls and system enhancements.

Additionally, you'll take on the important role of secretariat for our monthly Finance Workgroup Meeting, helping to keep our team informed and aligned.

Job requirements:

• Bachelor’s Degree in Accountancy or Professional Accounting Qualification with at least 6 years of relevant experience
• Proficiency with Microsoft Office applications
• Ability to work in a dynamic and fast paced environment and manage cross-functional and institutional relationships
• Team player with the ability to work independently and handle tight deadlines
• Prior experience in a healthcare setting would be an advantage

We are seeking motivated and experienced Duty Manager to join our team!

In this dynamic role, you will be the face of our hotel during your shift, ensuring smooth operations and exceptional guest service.

Responsibilities:

Operations

• Monitor and ensure the facility’s cleanliness, safety, and overall condition.
• Ensure compliance with all operational policies and procedures.
• Coordinate with various departments to ensure smooth operations.

Leadership

• Review work processes for possible improvements and efficiency
• Oversee daily operations and staff during assigned shifts.
• Provide leadership and guidance to team members.
• Conduct shift briefings to ensure all employees are informed of important information and updates.

Financial

• Ensure no leakage of Revenue information
• To plan and execute day rate strategies and maximize Total Revenue for the day.

Administration

• Maintain accurate records of incidents, customer feedback, and daily operations.
• Prepare shift reports and communicate any important information to incoming Duty Managers or senior management.
• Ensure compliance with health and safety regulations and policies.

Emergency Handling

• Act as the primary point of contact during emergencies and ensure appropriate actions are taken.
• Handle incidents such as medical emergencies, evacuations, or any other urgent situations.
• Ensure proper documentation and reporting of incidents.

Guest Services

• Address and resolve customer complaints and issues promptly and efficiently.
• Ensure a high level of customer satisfaction by monitoring service quality and customer interactions.
• Handle special requests and accommodations for customers.

Qualifications:

• Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
• Strong leadership skills with the ability to motivate and delegate tasks effectively.
• Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
• Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
• Proficiency in hospitality management software (Opera Cloud) is a plus.
• A flexible and positive attitude, with the ability to thrive in a fast-paced environment.

About imToken

imToken, a Series-B blockchain technology company headquartered in Singapore, is inspired to make digital life equally accessible to everyone, and we are committed to creating digital wallets that are simple to use, safe and secure for every user.

Since its founding in 2016, imToken has served over 15 million users in more than 150 countries worldwide. Currently imToken supports the management of multi chains, decentralized exchange and DApp browser. In 2020, we established imToken Labs to continue to explore and apply cutting-edge blockchain technologies to drive innovation and growth of imToken in the global marketplace.

A blockchain's value lies in its interconnected nodes. We look for people who are fast learners, self-motivated and value teamwork regardless of role or team. imToken welcomes everyone who joins imToken to bring their unique talents to the team and make the blockchain different!

About the role

We are looking for a passionate and dedicated Community Manager to join our team. The ideal candidate will have the ability to build, lead, and grow a community in line with imToken's goals and strategies. We are seeking someone who can creatively and effectively manage our community on a budget, maximizing impact with minimal costs.

What you will be doing

• Develop and implement community growth strategies in alignment with imToken's objectives.
• Engage with the community across various social media platforms, including X, Telegram, Discord, and others.
• Execute airdrop campaign, promotional activities, and events to attract and retain community members.
• Foster a positive, active, and engaged community environment, responding to community feedback, questions, and concerns in a timely and professional manner.
• Collaborate with marketing and development teams to align community strategies with overall company goals.
• Utilize creative and cost-effective methods to increase community engagement and growth.
• Monitor, analyze, and report on community sentiment and feedback to continuously improve engagement strategies.

What we look for in you (Company Values)

• Self-motivator: Go beyond job responsibilities and proactively addressing challenges and opportunities.
• Team player: Always connected and communicates openly with respect.
• Fast-learner: Quickly incorporate new knowledge into day-to-day work.
• Intrinsic: Keep things simple and authentic with real purpose.
• Resilience: Deliver values by doing things the right way without taking shortcuts
• Goodwill: Truly care for customers' well-being.

Skills and qualifications

• At least 3 years of experience in community management, preferably in the blockchain or Web3 space.
• Proven track record of successfully managing community growth and engagement strategies.
• Experience in planning and executing airdrop campaign and strategies to attract and convert members into investors.
• Demonstrated ability to build and maintain a thriving online community.
• Strong understanding of social media platforms and best practices for community engagement.
• Experience in working with Telegram Mini Apps and understanding their role in community management.
• Excellent communication and interpersonal skills.
• Creative, proactive, and able to work independently with minimal supervision.

What are nice to have (optional)

• Experience in a startup environment and enthusiasm for being part of a creative and dynamic team.
• Familiarity with blockchain technology and decentralized platforms.
• A strong network within the Web3 and cryptocurrency community.
• Familiarity with design software and content creation tools.
• Chinese language skill is a plus

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

The Senior Manager, Community Hubs drives, formulates, plans, designs and review the objectives, programmes and operations of the Community Hubs within the Cluster to suit the needs of clients and provides leadership oversight on the execution of these programmes. He/She manages the risk and quality of the programmes, monitors programme expenses to ensure they are within the budget and reviews information pertaining to the operations of the Community Hubs within the Cluster. He/She also collaborates with the community partners and volunteers to develop community engagement and outreach plans that would engage and benefit both clients and the community.

RESPONSIBILITIES

• Manage and supervise the Community Hubs operations in pursuance to MINDS and the Cluster's overall vision and objectives
• Ensure the programmes in the Community Hubs are run in accordance to funding bodies' requirements with high standard of corporate governance. These programmes include drop-in services, community engagement, direct care services, Social Enterprises and Employment Development
• Provide trans- or multi-disciplinary case management inputs for the programmes and activities within the Cluster
• Provide guidance, mentoring, supervision to the Asst Manager, Community Hubs on the management of their programmes
• Oversee the budget planning and execution of the Community Hubs within the Cluster
• Manage the use of resources allocated in the Community Hubs within the cluster
• Review funding proposals for delivery of services for the programmes in the Community Hubs within the cluster
• Work with the Senior Manager, Regional Hub to ensure that resources with the Cluster are optimised and allocated efficiently
• Develop programmes and services that activate and work with the community partners and resources that drive community interactions between clients and the community
• Renew, develop and execute programmes which will enhance the quality of life of our clients, the caregivers and the community

• Degree in any discipline with at least 5 years of relevant experience
• Effective and good interpersonal and communication skills
• Motivated and able to work independently
• Passion to work with people with intellectual disabilities

Job Descriptions:

• Develop and execute key account strategies tailored to customer needs, ensuring alignment with company goals and delivering mutually beneficial solutions.
• Manage sales and operations across the Singapore market, implementing effective strategies to meet sales targets for Eagle Brand's product range.
• Conduct market research and store visits to gain insights that inform and support sales strategies.
• Identify opportunities to enhance product placement and visibility in supermarkets, retail stores, pharmacy chains, travel retail, and tourist outlets.
• Collaborate with sales and marketing teams to manage promotional campaigns, ensuring adherence to A&P budgets.
• Negotiate contracts, pricing, and agreements with key clients, fostering long-term, mutually beneficial partnerships.
• Provide regular reports and updates on key account activities and sales performance to the head of sales.
• Handle additional tasks as assigned by the line manager.

Job Requirements:

• Minimum of 2-5 years of key account management experience, with a proven track record in the FMCG industry, especially in the analgesic sector.
• Experience in Modern Trade, particularly with pharmacy channel clients, as well as travel retail, supermarkets, and convenience stores.
• Strong understanding of Singapore’s local market dynamics and business acumen.
• Experience working with major retail chains or distributors in Singapore.
• Exceptional communication, negotiation, and presentation skills.
• Experience in trade marketing and distributor management is advantageous.
• Strong problem-solving and negotiation abilities, with the capacity to work under pressure.
• Must have own transport.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

The Senior Marketing Executive / Assistant Manager supports the Marketing and Communications team by coordinating and executing luxury lifestyle & F&B retail marketing, PR activations, social media content creation and campaigns with the objective of driving sales while maintaining the brand’s luxury marketing position. This role requires an understanding of retail and digital marketing; public relations; social media management; programmatic & social advertising; and SEO.

Primary Relationships

The position reports to Marketing Manager.

Within the organisation, this position has primary working relationships with the Marketing, PR, Social Media, Operations and Warehouse teams, as well as staff with similar positions within subsidiaries and franchises.

Outside the organisation, the position coordinates primarily with service providers such as marketing, PR and media agencies; as well as within strategic partners marketing teams such as other luxury brands, malls airlines, banks etc.

Responsibilities

• Coordinate with Marketing Manager on an annual marketing calendar and translate this vision into a coherent strategy which can be implemented in the local market as well as overseas markets.
• Implement and execute marketing campaigns that will enhance the brand’s image and positioning within the marketplace and the general public.
• Collaborate with relevant team to create comprehensive digital marketing strategies aligned with business goals. Identify target audiences, select appropriate digital channels, and develop tactics to reach and engage them effectively.
• Plan, execute and monitor marketing campaigns across various channels, including search engines, social media advertising, email marketing and content marketing. Optimise campaigns based on performance metrics and insights.
• Monitoring and analysing the performance of marketing campaigns, including data collection, report preparation and identifying opportunities for improvement.
• Assist in the development and execution of creative marketing plans that is aligned with the corporate strategy and brand image.
• Copywrite, edit and proof-read marketing materials in both English and/or Mandarin.
• Assist to respond in a timely manner to partnership and collaboration requests in order to drive both revenue and brand awareness through tie-ups, collaborations, product placements, sponsorships, events, etc. This includes outreach, contract execution and seeing through deliverables.
• Manage relationships with mall management team to work towards having more visibility for the brand through branding and advertising opportunities, act as the brand’s representative and point-of-contact and implement marketing campaigns to enhance brand’s image and positioning.
  • Branding and advertising opportunities can include negotiations for complimentary physical and digital advertisement spaces/ directional signages/ visual merchandising units/social media features or even through selected events.
• Assist to strategise and respond to marketing initiatives and campaigns requested by landlords, franchisees and subsidiaries around the world.
• Coordinate production of branded materials and ensure consistent articulation of the brand’s desired luxury image and positioning across the brand’s advertising, print and electronic materials through marketing assets and strategic placement within vicinity of brand presence through the use of way-finders, lightboxes, posters, landlord’s website etc.
• Stay updated on industry trends, customer behaviour, and competitor activities. Analyse market data to identify opportunities and provide recommendations for improving marketing strategies.

Requirements

• Preferred degree in marketing, business management or related.
• At least 3-4 years of experience in a similar role, previous experience in the luxury retail industry would be a plus.
• Written and spoken native fluency in English and Mandarin; additional language(s) are a plus.
• Proficient but not limited to MS Office, Meta & Google business management platforms, Knowledge of Google AdWords, social media management platforms, e-mail marketing and etc.
• Familiarity with social media (management tools, software and knowledge of social media tracking) is advisable.
• Detail oriented, organized resourceful and agile with an ability to adapt and problem solve.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Purpose of Job

The Head of Community Services & Programmes will lead, plan and organise YWCA’s community services programmes. He/She will engage and collaborate with community stakeholders, facilitate strategic partnerships with partners, donors and sponsors, as well as oversee fundraising and member engagement. He/She will supervise the Division’s budget and monitor programme policies and procedures to ensure strong impact to our beneficiaries and high standards of compliance and governance with charity regulations.

Key Responsibilities Areas

Programmes

• Develop strategies to increase community engagement and cultivate partnerships with stakeholders.
• Build and grow relationships with community organizations, programme partners, grassroots organisations, sponsors and stakeholders, and identify opportunities for collaboration.
• Undertake strategic analysis of programme mandate to ensure that YWCA stays relevant in addressing evolving community needs. Plan, develop and implement programmes addressing these needs. Monitor programme budgets, plan resources and evaluate effectiveness of impact and programme outcomes.
• Review and approve programme assistance to beneficiaries. Ensure that the services and programmes meet the performance indicators and operating guidelines.
• Oversee timely submissions to grant and programme sponsors, and conduct outcome-based evaluations of programme effectiveness.

Fundraising & Donor Engagement

• Work with Marcomms and Fundraising team to develop fundraising plans, including staffing ground events such as flag day, fundraising carnivals and charity dinners, as well as managing online campaigns and digital fundraising platforms.
• Manage donor and partner relationships and source for programme level sponsorship.

YWCA Membership & Volunteer Management

• Responsible for overseeing programmes to support YWCA Members. The aim of membership is to drive engagement and outreach to our community programmes and to develop a good base of volunteers and supporters for YWCA’s causes.
• Establish, plan and implement ideas for volunteer recruitment and retention, including volunteer management policies and processes such as volunteer selection, training, engagement and evaluation of volunteer programme.

Management & Leadership

• Prepare and manage annual budget for YWCA’s community programmes.
• Prepare management reports and perform secretariat duties to Committees and the YWCA Board.
• Represent YWCA when dealing with governmental authorities, social services agencies or with the public.
• Manage a team of community outreach staff and social enterprise volunteers.

Perform any other duties assigned by the Management.

Requirements

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Competencies

• Excellent written and verbal communication skills.
• Ability to build relationships and work collaboratively with a diverse range of stakeholders, including Board and Committee members, Community Partners and Donors, Volunteers and Beneficiaries.
• Effective leadership skills to engage, train and motivate staff to accomplish work targets.
• Highly organized, strategic thinker, strong on generating ideas for collaboration.
• Strong team player with good organisational and project management skills.
• Resourceful in managing outcomes with lean resources.
• Passion in serving women / elderly / children and youths from vulnerable backgrounds.
• Heart to serve and a strong calling to our YWCA mission.

A boutique dental clinic looking for enthusiastic individual who can lead a team of dedicated dental assistants. Able to start immediately or within short notice preferred.

Main responsibilities:

Supervise and manage day-to-day operation.

• Billings and daily collections are properly and accurately done
• Company policies and SOPs are abided by staff
• Manage patients' complaints and service recovery
• Ensure clinic infrastructure is operationally ready and functional
• Oversee and ensure the stock levels of drugs, surgical, stationery and other supplies are adequate for smooth running of the clinic operations
• Oversee repair works (if any)
• Lead teams in achieving clinics' targets
• Provide administrative support such as managing claims (CHAS, Medisave)
• Track and feedback on any operational issues to Principal Dentist
• Provide administrative support for Accounts Payable, Accounts Receivable and Payroll
• Managing social media and website portals

Staff management:

• HR duties (hiring, training new staff, payroll)
• Manage nurses' roster
• Coach staff to improve on patient service quality and operational efficiency
• Other adhoc projects as assigned by Principal Dentist

Dental Assistant/Receptionist:

• Able to assist the dentist in treatment procedures
• Manage dentist invoice billing for mainly orthodontic patients
• To be able to do digital scans, photo taking for Orthodontic patients/patients that need to do Night Gurard.
• To do powerpoint presentation for orthodontic patients
• To do before and after photos for Orthodontic patients & Whitening Patients

Requirements:

-Experience in a related role is an advantage.

-Strong analytical, communication and interpersonal skills

-Have a strong interest in service operations management, customer service or equivalent

-Able to Translate Medical terms/treatment plan/costing for non-English speaking patient is a plus

-Compensation commensurate with experience

Only Singaporean & PR may apply.

We regret only shortlisted candidates will be contacted.

We’re seeking an energetic and motivated Account Manager to join our dynamic team.

In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you!

Job Descriptions:-

• Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Requirements:-

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visiting (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within short notice is highly preferred!

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

Who we are

Officially established in 1872, B.P. de Silva's rich heritage can be traced back to the 19th century when the Founder, Balage Porolis de Silva, set sail from Ceylon and travelled across the world before settling down in Singapore to open the first B.P. de Silva Atelier. B.P. de Silva has served an esteemed clientele for over 150 years, including the crafting of commissioned jewels for royal families.

Five generations later, the independent luxury jeweller remains amongst the most time-honoured brands in Southeast Asia, known for engagement ring and bridal jewellery designs, masterful craftsmanship, and genuine service. B.P. de Silva's vision is to create elegant time capsules of the best stories and values that people can pass down. Part of its efforts towards becoming a more thoughtful brand includes working towards a more traceable supply chain first beginning with responsible gemstone and Diamond sourcing; working with partners that abide by a Code of Conduct which promotes positive, healthy, and safe working environments; it has also begun its journey towards crafting its ready-to-wear collections in Fairmined Gold.

How you will value-add to the team?

As the Retail Manager at B P De Silva Jewellers, you will lead a dynamic team in delivering extraordinary and personalized experiences to our esteemed clientele, ensuring impeccable boutique operations and service excellence. In addition to surpassing key performance indicators(KPIs), you will embody the values of B P De Silva Jewellers, acting as a true ambassador for the Maison with clients, partners, and team members alike.

With a keen entrepreneurial mindset, you will collaborate closely with the local office to introduce and implement innovative initiatives that bring the boutique to life year-round. You will also play an integral role in the growth of the business by attracting new clients and nurturing relationships with our longstanding and High Jewellery clients.

You will have the opportunity to be a key member of the team to build a brand with rich history and heritage to be a global player

Retail Manager

Reporting to the Management, your responsibilities include:

• Manage and oversee daily store operations and administrations
• Develop Long term action plans to exceed boutique sale targets
• Develop business strategies to raise our brand awareness and optimize profitability
• Drive the sales team to achieve company objectives by promoting optimal staff performance
• Working alongside with marketing team to achieve store results
• Promote and leverage the CRM system to enrich client database
• Offering a personal shopping and styling experience to our clients
• Maximising profitability and delivering the monthly and seasonal sales targets and working closely with the team to do so
• Plan and oversee in-store promotional events or displays
• Preparing and controlling store’s budget to aim for minimum expenditure and maximum efficiency
• Ensuring that customers maintenance and management are done regularly to the company Database
• Partner with corporate office and the marketing team to curate exceptional experiences to connect and engage with clients
• Maintaining a customer book of key customers and VIPs
• Be the sales champion for the team and develop and execute plans for clienteling
• Leading by example in all aspect of conduct by upholding store operations, client management, sales operations and all retail related matters
• Managing after sales-service of clients and ensuring the retail team’s accountability to do the same
• Ensure the visual merchandising and housekeeping is of Company’s standard
• Working closely with the Head Quarters to ensure healthy stock levels are available
• Keeping stock replenished and the entire store’s upkeep to be as per company standard
• Analyze sales and revenue reports and make forecasts
• Initiate changes to improve business, conduct meetings to identify and resolve all urgent issues
• Conducting regular stock takes or as and when management/Finance requires it
• Executing any other administrative/ad-hoc tasks assigned and liaise with head office
• To plan and incorporate constant ways of improving the boutique operations in order to improve the overall experience and improve profitability

Leadership

• Lead, train and motivate the sales team to deliver quality customer service and purchasing experience
• Recruit, train, supervise and appraise staff on a regular basis
• To be the coach of the team
• Ensure the team’s onboarding and development plans incorporating brand’s Ethos is captured.
• Ensure Daily, weekly, and monthly sales reports are submitted to the management on time
• Share weekly sales report and insights with the team via weekly Sales Meeting

The Ideal Candidate

Attitude:

● A highly motivated and competent individual able to converse confidently at all levels both internally and externally with staff and clientele.

● Passion for People, Design, Jewellery and Gemstones

● A self-starter able to set the standard by their own professionalism and attitude.

● Comfortable working in a fast paced retail environment.

● Must be energetic, self-motivated and self-organised.

● Willingness to work hard and always have the intention to drive the business forward.

● Being able to work on several tasks at a time.

● Be capable of working to deadlines / ability to prioritise / optimal time management.

Skills:

● Proven retail sales and expertise within a luxury and hospitality business for at least 5 years in a managerial capacity

● Strong Organisational Skills

● Strong Customer Management Skills

● Understand and represent Luxury mindset

● Gemmological Certification is a plus.

● Strong Leadership to ensure team’s cohesion and keep staff motivated

We’re seeking an energetic and motivated Customer Service/ Account Manager to join our dynamic team.

In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you!

Job Descriptions:-

• Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Requirements:-

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visiting (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within short notice is highly preferred!

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!

Project Details:
Part of the concierge team to help manage the day to day operations of the office premises for IT developers.

Responsibilities:
This role will require you to provide support as concierge of the office premises in the following areas:

- Office Access administration – Put up security clearance request, manage access to the various locations in the office premises,
- Office Administration – Opening/Closing of office premises, maintain asset register, facilitate carpark application, perform onboarding/offboarding of the staff, conduct awareness brief, manage resource booking and assist in replenishment of office supplies & equipment.
- Office Security – Conduct checks, ensure compliance, visitor management
- Event and Incident Management – conduct/organize fire drills, fire safety roll call, greenmark activities. Respond to office intrusion, power failure incidents and perform follow-up actions. Be part of taskforce for adhoc events e.g. implement and oversee Covid-19 SMM
- Facility Maintenance Administration – Act as Point-of-Contact to activate relevant facilities management agency to attend to reported case of power failure, aircon issue & lighting issues etc. Supervise the office cleaning crew. Attend to building management meetings.

Specific Requirements:

- Proficient with MS Office products like Word, Excel, Powerpoint,

- Ability to carry out simple reporting and data analytics,

- Able to accommodate the odd office operating hours.

- Enjoy meeting people and a team player

- Has a strong sense of purpose to bring an enjoyable and positive work environment experience to the office premises.

Role Overview:Lead efforts to secure high-value clients and drive business growth in Singapore’s corporate services market. Leverage your industry network and expertise to execute sales strategies, enhance client satisfaction, and achieve revenue goals.

Key Responsibilities:

• Develop and implement sales strategies to promote accounting, tax, payroll, and corporate services.
• Leverage existing client portfolio and expand new business opportunities.
• Build strong client relationships, ensuring satisfaction and long-term loyalty.
• Prepare accurate sales forecasts and reports; track and adjust strategies to meet targets.
• Collaborate with internal teams for seamless client onboarding and service delivery.
• Recruit, mentor, and grow the sales team.
• Conduct market research to identify growth opportunities and maintain a competitive edge.
• Deliver compelling sales presentations and tailored proposals.

Qualifications:

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• Proven sales experience in professional services with a successful track record.
• Strong understanding of corporate services and the Singapore market.
• Established client network, with the ability to quickly generate business.
• Proficient in CRM software and Microsoft Office Suite.
• Excellent communication, negotiation, and client management skills.
• Results-driven, proactive, and able to work independently.
• High ethical standards with a commitment to continuous development.

Why Join Us:Be part of a fast-growing firm focused on high-impact sales and client success in Singapore’s corporate services market. We offer a supportive environment, clear career growth opportunities, and a chance to shape the future of our sales function.

Overview
The job-holder is responsible to provide personalised, specialised and cost-effective care to patients, in accordance to established hospital policies and procedures, standards of nursing care and practices. He/ She is responsible for the effective and efficient running of the ward/department assigned.

Job Responsibilities
Primary Responsibilities:
• Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice
• Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways
• Co-ordinates patients’ access and treatment sequence where required for the specialty
• Conducts teaching and counselling for patients and their families / carers
• Initiates and ensures implementation of discharge planning for patients
• Leads and participates actively in the review of patients with the multidisciplinary team
• Follows up on patients at NUH specialist outpatient clinics where appropriate
• Conducts specialty nurse-led clinic for patients and their families where needed
• Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery
• Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate
• Applies understanding of prevention of medico-legal issues in relation to patient care
Secondary Responsibilities:
• Acts as a resource person for clinical nursing matters
• Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs
• Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients
• Guides and develops specialty competencies of registered nurses
• Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff
• Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors
• Assists with nursing audits on nursing care standards
• Applies best evidence to practice
• Participates in research activities
• Undertakes quality improvement / research projects
• Participates in training / quality improvement / research committees
• Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students
• Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements
• Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician
• Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board.
• Technically skilled and competent
• Good interpersonal and communication skills
• Computer literacy skill – MS Word and PowerPoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Responsibilities:

• Involved in the direct sales process by managing new/existing accounts
• Drive sales revenue growth through new project identification, creation and cross-sell opportunities
• Identify & Work closely with clients to identify their IT Cybersecurity needs
• Maintaining great working relationships with clients
• Work with technical team to present a competitive analysis, proposals and solutions to response to client
• Responsible for preparation and submission of bids documents and proposals
• Liaise with Vendors/partners to establish great partnerships

Requirements:

• Experience selling integrated IT cyber security solutions
• Track record of achieving targets
• Effective at communicating with an audience
• Able to conduct product demonstrations
• Experience in applying solution-selling methodologies to improve corporate revenue growth

Preferred Skills /Qualities:

• Good all round knowledge of IT CyberSecurity Market in commercial sector
• Good interpersonal, communication and presentation skills
• Strong Team Player
• High level of attention to detail
• Relevant IT diploma or IT vendors certifications is preferred

Responsibilities

> Leading project planning session for China & Singapore Market.

> To manage and consolidate accounts of subsidiary companies for projects in China Preferably with Industrial and Enterprise Operating knowledge and experience.

> the experience of Human Resources and Administration. management with practical knowledge of PRC labor laws and Ministry of Manpower to manage Projects.

> requirements for efficient managing of projects & contracts.

> Ability in the drafting of the Letter of Award for the building contract and projects.

> Review the projects and Contractor 's site team set up and technical capabilities with regard to site management and safety according to China laws.

> Review the projects /Contractor' s master program and actual site progress and ability to manage the projects/Contractor on catch up program in the event of a delay.

> Review the projects/ Contractor's submission on material sample with regard to quality and suitability.

> Review and comment on quality assurance ( quality assurance site checker ) weekly/ monthly reports.

> Conduct site meeting weekly, review the quality of work completed on site based on the contract provision, suitability and relevant China standard.

> Prepare and submit a monthly progress report on site progress, quality and major issues that require the attention of the company.

> Provide independent opinion on contractual claims and disputes.

> Managing relationships with clients and stakeholders in China & Singapore.

> Designing risk mitigation plan.

> Budgeting and forecasting for the China and Singapore business

> Verbal and written communication in Mandarin with investors and partners in China.

Required skills and qualifications
> Five or more years of experience in managing overseas project in a corporate setting.
> Proven record of success with the entire project process, from planning to closing.
> Excellent communication, interpersonal, and organizational skills

> Superb leadership ability.
> Ability to travel at least 40% of the time (e.g to China in monthly basis with min stay of 10 to 14 days)

This position involves managing and developing end-to-end logistics solutions, improving efficiency, and supporting business growth. Here's an overview of the typical job description for this role:

• Develop and implement logistics strategies to meet business needs, ensuring cost-effective and efficient operations.
• Collaborate with internal teams and stakeholders to create innovative logistics solutions that align with customer requirements and business objectives.
• nsure compliance with local regulations, safety standards, and environmental policies.
• Track and analyze key performance indicators (KPIs) related to logistics operations, such as delivery accuracy, lead times, and cost-efficiency.
• Reporting metrics and analyzing data to identify issues and opportunities for improvement

Job Summary:

This is an exciting role for the right talent who is passionate about technology and being at the forefront of innovation to bring about greater value to our customers.

Our services are designed to be disruptive and go against the conventional security service norms. Therefore we require a dynamic sales talent with strong entrepreneurial spirit that can pass on their enthusiasm to change the mindset of our customers.

Having experience in security will be a bonus but it is not a mandatory requirement. Attitude and willingness to learn are more important qualities to us. Applicants with experience doing cold-calls and cold approach (e.g. insurance or property selling) are welcome to apply.

Job Responsibilities:

• Leads generation and opportunity development
• Contact and pitch to customers to achieve sales targets
• Build strong and long term customer relationship
• Management of key accounts
• Development of new sales from new or existing customers
• Collaborate with internal teams for solutions
• Ensure prompt pre and post sales experience of customers
• Bi-Monthly educational session with customer groups
• Meeting the performance KPIs

Job Requirements:

• 2 years experience in project sales
• Experience in handling sales to MINDEF accounts will be an advantage
• Good interpersonal skills
• Systematic approach to opportunity development
• Proven ability in developing new sales
• Good experience in current account management and negotiation
• Energetic, dynamic, independent and driven