Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

Salary: $2400 (+1 month completion bonus)

Duration: 1 year

Location: Bendemeer

Working Hours: Monday - Fri 9am to 6pm (might need to work on Saturdays if needed for events)

Job Description:

1. Customer Service

• Engage with patients and non-patients through various channels, including phone calls, in-person interactions, and events.
• Manage incoming calls and provide accurate information to inquiries.
• Distribute promotional materials (e.g., flyers) at clinics, hospitals, and roadshows.

2. Administration & Operations Support

• Assist with ad-hoc administrative tasks, including data entry, filing, and document management.
• Collaborate with team members on various operational projects to improve efficiency and service delivery.
• Perform other duties as assigned by management to support the overall function of the organization.

Requirements:

Minimum Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Role:

- Supportive Liaison: Act as a liaison between the organization and the public, media, or stakeholders.

- Communication Support: Assist in crafting and disseminating press releases, newsletters, and other communication materials.

- Event Coordination: Assist in organizing events, press conferences, or promotional activities to enhance brand visibility.

- Research Assistance: Conduct research on industry trends, competitor activities, or media contacts.

- Administrative Support: Provide administrative assistance such as scheduling meetings, managing calendars, and handling correspondence.

- Content Creation: Assist in creating content for various communication channels, including websites, blogs, and social media platforms.

- Relationship Building: Cultivate and maintain relationships with journalists, bloggers, influencers, and other stakeholders.

- Crisis Communication Support: Assist in managing and mitigating crisis situations through effective communication strategies.

Responsibilities:

- Assisting in Media Outreach: Help identify media opportunities and pitch stories to journalists or media outlets.

- Monitoring Media Coverage: Monitor media channels for coverage related to the organization and compile reports for analysis.

- Social Media Engagement: Support the management of social media accounts by creating content, responding to comments, and engaging with followers.

- Event Logistics: Assist in planning and coordinating events, including venue booking, logistics, and attendee management.

- Database Management: Maintain media contact lists, influencer databases, and other relevant databases.

- Research Support: Conduct research on industry trends, competitor activities, and media landscapes to support PR strategies.

- Administrative Tasks: Provide administrative support to the PR team, including scheduling meetings, managing calendars, and handling correspondence.

- Working hours 9pm to 3am

As the Family Support Officer, you will be responsible to implement initiatives to strengthen attendance and social support for children and their families. This includes monitoring and analysing attendance records and other data to identify those requiring more support, engaging and building strong rapport with the parents, and working closely with them to identify and overcome barriers to improving attendance. You are to also work closely with various Social Service Agencies to ensure the children and their families receive the social support required.

Job Role & Responsibilities

• Carry out regular and effective engagements with parents:To plan ahead engagement strategies and carry out engagements with parents of identified children. You are to also assist the parents in carrying out action plans to overcome barriers to regular school attendance, working with the preschool teachers and other community agencies where useful. To propose and work closely with other departments on the development of necessary materials and resources to support preschool attendance, parenting and provide better social support to children.
  
• Case management and monitoring:To keep track of progress of all cases, reviewing and calibrating strategies in working with parents for better school attendance. To adopt a systems approach in identifying barriers to better school attendance, and work closely with the teachers and other community agencies to address them. To refer and/or work closely with other Social Support Agencies to ensure the children and their family receive the social support needed.
  
• To work closely with community agencies:To work closely with community and Social Service Agencies to provide holistic social support to children and their families in the course of working with them to improve school attendance.
  
• Data management and Reporting:To regularly monitor attendance records of children in E-Bridge centres and identify children for close follow up and case management to improve attendance. To prepare regular reports of cases and attendance tracking for discussions with supervisor and management. To support the department in meeting any reporting, service delivery requirements and submission of progress reports.
  
• Reviewing of initiatives and strategies to support the learning and social needs of children:To support the department in regular reviews of programmes, initiatives and strategies to ensure the learning and social needs of children. To assist in the implementation of new programmes and initiatives.
  

Job Requirements

• Diploma/degree in Social Work with minimum two years of experience working with families in a social community setting/preschool;
• Preferably be registered as a member with the Singapore Association of Social Workers

Mondays - Sundays, any 5 days

8:30am - 6pm

Job Description:

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Working Hours: 8.30am-5.00pm (Monday - Friday),

8.30 am-1.00pm (Sat)

Work Week: 5.5 Days

Immediate availability preferred

* Provide immediate response to client’s enquiries and concerns over the phone

* Resolve client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds quickly to clients

* Resolve discrepancies in reports by consulting with other staff

* Assess problem resolution for future applicability and forward to appropriate quality assurance individual.

* Pursue referenced test result to satisfy client needs and requests

* Print, prepare and distribute patient reports for delivery

* Perform data entry role when scheduled/assigned

* Assist with other database building activities when necessary

Interested and qualified candidates , please send in your application to [email protected]

Ivy Yong Shi Mei

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R2198995

Global Tax Free(“GTF”) Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services for tourists. Specialists in Tax-free shopping services, Global Tax Free offers:

o Tax Refund Services for tourists and merchants

o Central Refund Counter

<Responsibilities>

Key responsibilities include due diligence in cash handling and maintaining customer service at all times without compromising on compliance and control. Other job responsibilities include:

· Ensure operational procedures are carried out and adhered to the rules and regulations.

· Ensure day to day transactions and refund amount are reconciled.

· Handle customer feedback, enquiries and complaints with professionalism.

· Ensure the counters and terminals are kept clean and tidy at all times.

<Requirements>

- Cash handling experience

- A team player with operational and interpersonal skills

- Meticulous and quick learner with good communication skills

Workplace Details: Changi Airport Terminal

Location:
Novena

Salary:
$10/h

Working Hours:
Mon to Fri, office hours
Alternate half Sats

Job Scope:

• Answer patient enquiries/ incoming calls from general public.
• Other duties assigned by manager.

*No official interview needed !


WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Buoa Vista

2 days per week, 8 hrs per day

$25/hr

• Raise PR/PO. Retrieve PO number, verify invoices and send for processing
• Monitor on monthly basis employees who hit the years of service to receive LSA. Prepare and send LSA letter for signature.
• Monitor employees’ birthday on monthly basis. Purchase Grab vouchers and send congratulatory email with vouchers to employees.
• Process invoice + any form of coordination required such as recontract, adding/ removing lines.
• Approving claims, answering queries pertaining to claim.
• Assist new hires with Day 1 administrative matters – collection of laptop, door / building access and acknowledgement of the collection of cards.
• Prepare and send exit checklist to leaver. Clear for leavers on their last day.
• Prepare and send name list to insurance broker for insurance enrolment for new hires/dependents and withdrawal for leavers.
• Prepare and send announcement for new hires.
• Helping out at event whenever needed

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Location: Bedok

Working hours:

Monday - Friday office hours

Job description:

- Handle inbound /outbounds phone calls / Emails

- Handle inquiries

- Managing feedbacks and complaints and liaise w backend support to resolve issues

- Any other duties

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma/NITEC in any discipline

- Able to start work IMMEDIATELY !

- Possesses good interpersonal communication skills

- No holiday plans in December

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Salary: up to $3000

Duration: 4 months

Working Days & Hours: Mon-Fri Office Hours

Location: Mountbatten

Job Description:

• Answer incoming calls from parents with enquiries on fees and centre related matters
• Liaise with departments or centres to answer the parents' enquiries
• Analyze customer issues and assist in resolving within the required timeframe
• Maintain accuracy of data
• Ensure achievement of deadlines within the required timeframe
• Deliver any other tasks as assigned

Job Requirements: Min Diploma in any course w min 1-2 years experience in contact centre environment

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

• Responsible for audit planning, control testing, substantive testing and overall in charge to ensure finalisation of audit.
• Prepare audited financial statements.
• Lead engagement team and provide guidance to supporting staff.
• Be familiar with Singapore Financial Reporting Standards and Singapore Standards on Auditing and relevant regulations.
• Highlight audit issues, report findings and provide recommendations.
• Prepare and/or review consolidation of group accounts.
• Review audit working papers prepared by associate and ensure quality assurance.
• Check financial statements to validate accuracy
• Communicate effectively in a work environment
• Execute assigned audit tasks under supervision
• Identify areas for personal development to improve work performance
• Identify ethical conflicts
• Identify significant accounting & auditing issues
• Obtain audit evidence to corroborate information
• Perform quality audit in compliance with professional standards
• Any other duties as assigned by your supervisors/managers/partners.

Requirements:

• Possess at least 2 years of working experience in external auditing
• Minimum Diploma and above, specialising in Accounting and studied Audit related module(s)
• Possess high interest or passion in Audit
• Act in accordance with applicable professional standards
• Available immediately or possess short notice period will be an added advantage

1. Contributes to the professional growth and development of the Customer Service function.
2. Attends to customers’ enquiries in a professional manner.
3. Ensure customer satisfaction by extending responsive and meticulous support.
4. Provides immediate response to client’s technical/service related queries and problems.
5. Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
6. Meticulous processing of specimens received from the Courier team and customers
7. Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
8. Understands clinical and tests terminologies and test profile/codes.
9. Communicates problems in specimens and request forms received to the Laboratory Manager.
10. Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
11. Communicates with clients, co-workers, and management.
12. Possesses good time-management skills.
13. May be rotated to other lab locations or shifts as necessary.
14. Performs other duties as assigned.
15. Ensures the discharge of duties and responsibilities with diligence.
16. Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
17. Ensure the proper storage and disposal of specimens as per company’s policy.

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Supervisor to join our team!

As a Guest Relations Supervisor, we rely on you to:

• Take responsibility of the guest relations to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Enhance guest relations and loyalty scores
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Is a self-starter and a team player
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Your Career

The Named Account Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.

You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go–getter mentality to win business and market share by actively displacing competing technologies. Oh, and did we say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career - it's a meaningful challenge that impacts our lives in the digital age.

Our solutions are best–in–breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Job Scope

• Provide administrative support to Medical Director & Senior Manager.
• Plan rosters to ensure optimal medical staff at the medical centres.
• Coordinate doctors’ and locums’ timesheets.
• Day-to-day administrative work and planning for future improvements / projects/research..
• Work closely with Senior Manager to plan, and coordinate delivery of daily work.
• Coordinate and participate in periodic meetings, sending out supporting documentation (agenda), take and distribute meeting notes, and any administrative follow-up actions as required.
• Record minutes at meetings and archive them accordingly.
• To support training needs for Doctors and Nurses.
• Ensure Doctors working in the medical centres are certified and hols relevant certifications to practice safely e.g. BCLS + AED, Indemnity, etc.
• Undertake any other appropriate duties when required as delegated by Senior Manager.
• Conduct on-site engagement visits to medical centres (including migrant workers medical centres) for key updates and discussions with Doctors.
• Collate data, representation of results, and documentation of report.

Requirement

• Diploma in Health / Nursing / Medical
• At least 1-2 years of experience in Clinical Services

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Key Responsibilities

 To lead the team of HSE Coordinators and HSE Supervisors on site.

 Provide advice in all aspects of safety to the Project Team.

 Monitor HSE compliance in accordance to local legislations and ISG standards at site for all work activities.

 Ensure Fire Safety on site by conducting comprehensive Fire Risk Assessment and cascading of evacuation procedures during EHS induction and Mass Tool Box Sessions.

 Assist and advise Project Team and Trade contractors in the conductance of relevant Risk Assessments and drafting Method Statements.

 Review or assist in the review with the project manager/construction manager or trade contractor managers/ engineers on all RAMS (Risk Assessment and Method Statements).

 Record checks (through monthly inspection) and firefighting equipment.

 Ensure relevant safety signage within the project area.

 Ensure site safety notice boards are updated with current information.

 Participate and assist in HSE audits and produce audit reports and follow up on any actions required

 Completing and compiling daily site report for distribution to ISG site staff

 Communicating safety performance to the project team on site

Ensure timely collation of HSE statics and data and submit to Senior HSQE Manager and Project Manager.

 Proactively identify safety hazards and near misses to ensure a safe working condition by ensuring immediate rectifications.

 Providing advice and assistance on HSE (Health, Safety & Environmental) aspects to all employees

 Monitoring compliance with safe work procedures/practices

 Preparing and participating in safety meetings and programs

 Facilitating toolbox talks on regular basis

 Preparing and conducting project safety inductions

 Leading by example and promoting positive safety culture at every opportunity

 Facilitating the maintenance of the safety management system and records

 Participating in regular workplace inspections and ensure that any improvements resulting from such an inspection are auctioned in the required time frame given

Education & Training

 Specialist Diploma in Workplace Safety and Health from approved local training providers.

 NEBOSH International General Certificate (IGC) or equivalent will be an added advantage

 Registered WSHO (Workplace Safety & Health Officer) with MOM

 Licensed ECO (Environmental Control Officer) with NEA.

 3 year or more years of relevant working experience.

We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Working Hour: Mon-Fri, 830am-6pm

Job Purpose

• The case management officer reviews patients (inpatient and outpatient) and assess suitability for enrolment under Cardiac Rehabilitation Programme (CRP). These include assessing, coordinating and implementing care, teaching and counselling plans to help patients and their families with more complex needs to adapt to changes.

• The case management officer is also responsible for clinical practice and patient education in the nursing specialty / subspecialty.

Primary Responsibilities

• Identify patients through proactive screening daily.

• Assesses, plans, implements and evaluates, conducts counselling and teaching for patients and their families/caregiver.

• Provides patient/family information and education on disease process, causes of disease conditions, health education on risk factors, nutritional counselling, smoking cessation advice, exercise & coping strategies at home following discharge.

• Ongoing collaboration among patient, family and a multidisciplinary team to provide valuable connections.

• Refer patients to various need or department accordingly (e.g. Dietician/ Physiotherapist/ Smoking Cessation Counsellor)

• Screen, coordinate selection and recruitment of patient into the outpatient Cardiac Rehabilitation Programme (CRP)

• Schedules outpatient Pre-Rehab Assessment Clinic follow-up appointments when appropriate

Outpatient CRP (Heart Rehab) – Clinical

• Referral can be from heart clinics, wards, self-referral, etc.

• Triage the referral, contact patient for more information, ensure correct referral to appropriate exercise rehab program with sufficient time allocation for patient’s visit to respectively physician/therapist appointment booking.

• Check and highlight clinic / CRP orientation appointment list for enrolled patients.

• Coordinate and assist in Pre-Rehab Assessment clinic and schedule Post Rehab Clinic at the end of the program with post program parameter.

• Input the information into the Rehab Clinic database

• Assume responsibility for data collection and entry into CRP database system.

• Coordinate patients’ access and treatment sequence where required for the specialty.

• Tele-care to reschedule patient’s appointment date when defaulted outpatient follow up

Outpatient CRP (Heart Rehab) – Patient Education

• Conducts nurse-led specialty education session for patients and their families.

• Plans, implements, and evaluates in-service talks and specialty training courses based on unit and individual training needs

• Ensures patient education and counselling is carried out according to established standards of care and practice using the approved teaching materials.

• Applies understanding of prevention of medico-legal issues in relation to patient education.

• Assists to review and develop patient education materials in consultation with doctors and paramedical staff.

Outpatient CRP (Heart Rehab) – Operations

• Ensure daily operations of these service points, including administrative/operational matters and partnering Clinic Manager to solve system and process problems.

• Handle purchase, work requisition processes and calling suppliers for quotation.

• Ensure sufficient supply of related educational material / stationery requisition and other equipment maintenance are maintained.

• Updates and maintains patient consultation/CRP training statistics and CRP support group.

Secondary Responsibilities

• Acts as a resource person to nurses, nurse manager / nurse clinician on matters and issues for the specialty.

• Assist and coordinate hospital educational talks and external talks / workshops / forums / seminars.

• Participates in quality improvement / research projects.

• Participates in training /quality improvement / research committees.

• Assume any additional responsibilities as assigned.

Requirements

• Min Bachelor of Nursing

• Min 2 years of clinical experience in Acute / Cardiac Nursing

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Job:

• Promotes Safety culture in the workplace.
• Responsible for the preparation, compilation and maintenance of safety manuals to ensure compliance with safety regulatory standards that meets the Company’s HSE policy and objectives.
• Responsible for ensuring the Safety Management System is maintained and properly followed to comply with internal, customer, and regulatory requirements, and that it meets the Company’s HSE policy objectives.
• Continuous review of the HSE Manual and its’ implementation

The Requirements:

• ISO45001 certification
• Management System
• Knowledge on Industrial Hygiene Flammable Storage, Audiometric, Hazard Substance Permit

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Location:
Clinic, Paya Lebar/ Geylang

Salary:
$10/hr

Duration:
Immediate till 31 Mar 2025

Working Hours:
5.5 day work week, office hours
Mon to Fri, 7.5hrs
Sat, 4.5hrs

Job Scope:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients to HealthierSG, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments)
• Tagging patients on Queue Management System (QMS) for HealthierSG related visits
• Answering patients’ queries with regards to HealthierSG

Required Immunisation:

• MMR/ Tdap/ Varicella
• Highly encouraged to be fully vaccinated against Covid-19
• Willing to bear the cost of the serology test and vaccinations (if required)

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Responsibilities & Duties

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

Follow-up on all outstanding incidents/cases

Logged all calls reported into the case management system.

Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

Generates management reports.

Provides assistance and guidance to junior colleagues.

Perform other duties as assigned

Minimum Years/Type of Experience:

Minimum 1 year of call center experience

Having good communication skills (speaking and writing)

Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm

Staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

• Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals
• Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points
• Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals
• Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences
• Design and execute customer engagement plans to drive incremental value, engagement and acquisition
• Establish key partnerships to broaden, strengthen and strategically positions the loyalty program
• Liaise and negotiate with all required platform or technology partners
• Conduct UAT and other required tests with vendors for new program releases
• Conduct necessary training for product users internally e.g concierge managers, marketing teams etc

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)