Job Description:

As the Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team to ensure optimal performance, timely service delivery, and high levels of customer satisfaction. This role requires advanced proficiency in Service Delivery, Business Operation Management, Operational Excellence, and Delivery Excellence. The ideal candidate will be skilled at managing teams, collaborating across departments, and ensuring that service delivery aligns with business objectives.

Key Responsibilities:

Service Delivery Management:

Oversee the day-to-day operations of the service delivery team, ensuring that services are delivered in a timely manner while maintaining high-quality standards.

Customer Satisfaction:

Monitor and maintain high levels of customer satisfaction by promptly addressing any issues and continuously improving service delivery processes.

Team Performance Management:

Manage and track the performance of the service delivery team. Provide guidance, training, and support as needed to ensure the team meets its goals.

Collaboration:

Work closely with other teams (e.g., IT, Sales, Operations) to ensure seamless integration of service delivery solutions across departments.

Operational Excellence:

Drive continuous improvement in service delivery operations by implementing best practices and fostering a culture of operational and delivery excellence.

Performance Metrics:

Develop and track key performance indicators (KPIs) to monitor the efficiency and effectiveness of the service delivery process.

Risk Management:

Identify operational risks and implement mitigation strategies to ensure business continuity.

Customer Communication:

Act as the primary point of contact for project regarding service delivery, addressing inquiries, escalations, and feedback.

Mandatory Skills:

Service Delivery:

Advanced proficiency in managing and optimizing service delivery operations to meet business objectives.

Business Operation Management:

In-depth knowledge of business operation management to ensure smooth service delivery workflows and alignment with business goals.

Operational Excellence:

Expertise in driving operational improvements, focusing on efficiency, quality, and customer satisfaction.

Delivery Excellence:

Advanced proficiency in ensuring consistent delivery of services, meeting deadlines, and achieving customer satisfaction.

Preferred Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills for effective collaboration and customer interaction.
• Experience with process improvement methodologies such as Lean or Six Sigma is a plus.
• Ability to work in a fast-paced environment and handle multiple priorities.

Education & Experience:

• Degree in Business Administration, Operations Management, or a related field.
• Minimum of 8+ years of experience in service delivery or business operations, with at least 3 years in a leadership role.

We are looking for a Service Delivery Operations Lead to oversee the design, implementation, and support of key business applications. This role involves managing a team of application specialists, ensuring smooth system operations, and working closely with business and IT teams to align system applications with business goals.

Key Responsibilities:

Oversee the design and implementation of business applications.
Ensure seamless operation of enterprise systems.
Lead and manage a team of application specialists.
Collaborate with business and IT teams to ensure systems meet business needs.

Required Skills:
Strong expertise in system application design and implementation.
Excellent problem-solving skills and attention to detail.
Proven leadership abilities, with experience in mentoring and motivating technical teams.

Duration; 1 year

Salary: Up to 10000

• Coaching and Development: Mentor CI (Continuous Improvement) specialists/champions and OpEx specialists. Develop and ensure capability building site-wide on IMEx principles and Six Sigma.
• Project Leadership: Lead and facilitate Lean or Six Sigma projects to improve performance as per the Balanced Scorecard and achieve world-class status according to external benchmarks (e.g., POBOS).
• Goal Alignment: Ensure goal alignments and consistent application of IMEx standards to deliver business results across safety, quality, supply, financial, and people domains.
• Strategic Collaboration: Work with the Site Leadership team for strategy development and deployment, Standard Work (SW), and Structured Gemba across all ecosystems.
• Training and Guidance: Provide leadership and guidance to site Yellow Belts (M1). Offer OpEx orientation and Yellow Belt (M1) Root Cause Analysis training to colleagues across the site.
• Knowledge Sharing: Promote good practices and share knowledge across the site and within the PGS network to benefit from organizational learning. Coordinate Tuas API’s participation in the Global IMEx Community of Practice.
• Regional Collaboration: Collaborate with the Regional Deployment Lead (DL) to ensure consistent application of IMEx principles. Coordinate the CI governance forum for the site to ensure consistency across ecosystems.
• Continuous Improvement: While not responsible for ecosystem design, collaborate with Regional IMEx Deployment Leaders and contribute to the ongoing refinement and continuous improvement of IMEx operating standards for Tuas API to achieve world-class manufacturing standards. Balance the drive for world-class against the need for practical solutions.

Qualifications:

• Proven experience in leading and coaching in an Operational Excellence environment.
• Strong knowledge of IMEx principles, Lean, and Six Sigma methodologies.
• Excellent leadership, communication, and collaboration skills.
• Ability to drive continuous improvement and achieve strategic goals.
• Experience in training and capability building.

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Information

1. Salary range: $2500 - $3000
2. Working hours: Monday to Friday - 9am to 6pm, Saturday - 9am to 1pm (No overtime)

Responsibilities:

• Lead, train and coach team member
• Manage daily production purchase, inventory, stock, and work schedule
• Participate the end to end process of finishing product
• Housekeeping and troubleshoot of production machines
• Manage process of the manufacturing from purchase, withdraw, issue till handover to warehouse
• Create, maintain and update the SAP system
• Update, record and documenting the ISO documentation
• Manage internal and external audit process and documentation
• Cooperate with departments to ensure the production is running as per schedule

Requirements:

• Diploma in Chemical/ Chemistry
• At least 3 years in manufacturing environment
• Excellent communication to provide training and coaching to team member
• Computer literate

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Join Our Team as a Coach for our Kids' Fitness Programs at Tanglin Mall!
First Konnection, an authorized Education Recruitment Specialist, is partnering with a leading sports education centre to find passionate educators eager to work in kids' fitness.

If you have experience in parkour and fitness coaching for children, we want to hear from you!

About the Role
As our Kids Fitness Program Lead & Head Coach, you will design and lead dynamic fitness classes aimed at children aged 4 to 12.

This role requires a passion for child development, physical fitness, and coaching in a fun and supportive environment.

You'll use custom-built obstacle courses and engaging fitness challenges to help kids build confidence and motor skills.

Work Hours

• Weekdays: 9:30 AM to 6:30 PM (with a 1-hour lunch break)
• Weekends: 9 AM to 6:30 PM
• Half-day work: 3:30 PM to 6:30 PM (for half-day shifts)
• 5½-day work week

Work Location: Tanglin Mall, Singapore

Key Skills & Requirements

• Parkour or fitness coaching for children.
• Experience leading kids' fitness classes.
• Strong communication and leadership skills.
• Ability to engage with children of different skill levels.
• First-aid certification is preferred.

Submit your application here or directly on MyCareersFuture.

Let’s shape the future together!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Design and implement key components for highly scalable, distributed data collection and analysis system built for handling petabytes of data in the cloud.
• Move architecture and implementation through the development pipeline, from research to deployment
• Work with architects from other divisions contributing to this analytics system and mentor team members on best practices in backend infrastructure and distributed computing topics.
• Analyze source data and data flows, working with structured and unstructured data.
• Manipulate high-volume, high-dimensionality data from varying sources to highlight patterns, anomalies, relationships and trends
• Analyze and visualize diverse sources of data, interpret results in the business context and report results clearly and concisely.
• Apply data mining, NLP, and machine learning (both supervised and unsupervised) to improve relevance and personalization algorithms.
• Work side-by-side with product managers, software engineers, and designers in designing experiments and minimum viable products.
• Build and optimize classifiers using machine learning techniques and enhance data collection procedures that is relevant for building analytic systems.
• Discover data sources, get access to them, import them, clean them up, and make them “model-ready”. You need to be willing and able to do your own ETL.
• Create and refine features from the underlying data. You’ll enjoy developing just enough subject matter expertise to have an intuition about what features might make your model perform better, and then you’ll lather, rinse and repeat.
• Run regular A/B tests, gather data, perform statistical analysis, draw conclusions on the impact of your optimizations and communicate results to peers and leaders.

Requirements

• 10+ years of Experience in one or more areas of big data and machine learning
• The ability to work with loosely defined requirements and exercise your analytical skills to clarify questions, share your approach and build/test elegant solutions in weekly sprint/release cycles.
• Development experience in Java/Scala and pride in producing clean, maintainable code
• Practical experience in clustering high dimensionality data using a variety of approaches
• Real world experience in solving business problems by deploying one or more machine learning techniques
• Experience creating pipelines to analyze data, extracted features and updated models in production.
• Independence and self-reliance while being a pro-active team player with excellent communication skills.
• Hands-on development with key technologies including Scala, Spark, and other relevant distributed computing languages, frameworks, and libraries.
• Experience with distributed databases, such as Cassandra, and the key issues affecting their performance and reliability.
• Experience using high-throughput, distributed message queueing systems such as Kafka.
• Familiarity with operational technologies, including Docker (required), Chef, Puppet, ZooKeeper, Terraform, and Ansible (preferred).
• An ability to periodically deploy systems to on-prem environments.
• Mastery of key development tools such as GIT, and familiarity with collaboration tools such as Jira and Confluence or similar tools.
• Experience with Teradata SQL, Exadata SQL, T-SQL
• Strong experience in graph and stream processing
• Experience in migrating SQL from traditional RDBMS to Spark and BigData technologies
• Experience in building language parsers using ANTLR, query optimizers and automatic code generation
• In-depth knowledge of database internals and Spark SQL Catalyst engine

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

About Us:

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Responsibilities:

• Lead and drive the fragrance development activities for Personal wash category in ASEAN region
• To lead the personal wash category creative fragrance management team in Takasago Singapore, providing strategic direction for delivering category growth in the region
• To manage all internal aspects of the projects (coordinate with Perfumers, R&D, Applications Lab, Marketing, CIMR and Sales/Sales Service) and interpret customer’s briefs.
• Set up action plans for important briefs with clear schedules and execute olfactive strategy to support overall success of the projects assigned.
• Active involvement in guiding/discussing with Perfumers in the creative/modification process, developing a common communication platform with the Perfumers.
• Evaluate and decide on the selection of commercially winning fragrances to drive the win rate in the category with key customers
• Maintain regional or global visibility, internally/externally and network with other Creative Centres leveraging on their capabilities, when necessary, to complete project assignments.
• Effective use of the fragrance library for the categories assigned as starting point for most briefs.
• Maintain an active and updated fragrance library – identify gaps and develop fragrances from interesting key product launches for creative interpretations.
• Market/product familiarity – awareness of the needs, trends and consumer preferences in the Asia Pacific region.
• Participate in the interpretation of consumer test results together with CIMR.
• Join the Affiliate Sales Team in customer visits, whenever required.

Qualifications:

• Knowledge of Chemistry
• Knowledge of Aroma Chemicals
• Sensory Evaluation Skill Organoleptic skill
• Laboratory procedures and methodology
• Communication and presentation skills
• Creative fragrance development skills
• At least 8 -10 years of fragrance creative development experience

Information

1. Salary range: $2500 - $3500
2. Working hours: Monday to Friday - 9am to 6pm, Saturday - 9am to 1pm (No overtime)

Responsibilities:

• Oversee warehouse assistants on the safe receipt, storage, retrieval and timely dispatch of goods;
• Identify areas of improvement and maximize productivity
• Prepare and manage SAP system to optimize time management
• Monitor all deliveries for raw materials for production and ensure stocks are arranged & delivered.
• Prepare for Delivery Order and Packing List and assist on incoming and outgoing cargo.
• Maintain completed detailed warehouse materials identifications
• Ensure sufficient inventories and planning for future capacity requirements
• Withdrawing raw material/packaging material based on stock out request form and BMR List
• Raise PO when required and ensure timely arrangement of maintenance for forklift and stacker
• Conduct physical monthly inventories cycle counts and audit
• Provide monthly inventory reports on stock of raw material, packaging material & finished goods
• Responsible for the internal and external audit process and documentation
• Ensure WSH and security of the warehouse/receiving and distribution goods area at all times;
• Manage GMP and ISO 9001, 14001 & 45001 guidelines, policy and SOPs
• Conduct refresher training for warehouse staff for cGMP and ISO SOPs
• Plan, supervise all warehouse staff and assign their work schedule and inventory.

Requirements:

• Diploma in Logistic Supply Chain/Warehouse Management
• At least 5 years in related with supervision experience
• Proficient in MS Excel, MS Word,
• Possess Forklift License

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Responsibilities:

• Lead and oversee the Payment and Withholding Tax teams to ensure smooth daily operations, including month-end and year-end closing activities
• Ensure timely and accurate payments to vendors and suppliers
• Verify payment requests submitted by the Payment team
• Plan payment run for institutions and ensure payments are processed according to the agreed payment schedule
• Review bank reconciliations performed by the team, ensure reconciling items are followed up promptly, including clearing of transactions with DDA arrangements
• Collaborate with internal and external stakeholders to resolve accounts payable and payment-related queries
• Review withholding tax assessment and filing to ensure tax returns are in accordance to Singapore’s Withholding Tax guidelines
• Ensure that the Withholding Tax team processes tax payments made to IRAS timely
• Assist with the preparation of reports and analysis related to Accounts Payable and Withholding Tax
• Collaborate with internal and external stakeholders on projects relating to new system implementation, system enhancements and process improvement
• Supervise, train and manage staff including setting of KPIs and conducting regular communication sessions, etc.
• Review work processes to promote efficiency and strengthen internal control procedures
• Support audits by providing the necessary documentation and information
• Other ad-hoc duties as assigned

Job Requirements:

• Degree, ACCA or Diploma in Accountancy or equivalent, with at least 10 years of relevant experience
• Minimum 5 years of supervisory experience
• Knowledge in SAP S4 Hana
• Proficient in Microsoft Office

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Company introduction

Hua Khian is one of the largest stockist and leading fabricator for supply and installation of worktops in Singapore. We started principally engaged in the distribution, marketing, sales and promotion of construction and building products such as homogenous and ceramic tiles and natural stone. Overtime, we have developed our own network with established factories as well as quarries owners. These years of experience in global procurement and strategic partnership enable us to import material of the finest quality.

Job Overview:

The Operations Manager will oversee the daily operations of our manufacturing & warehouse facility, ensuring efficiency, quality, and safety standards are met. This role requires strong leadership skills, a focus on continuous improvement, and the ability to drive operational excellence across all functions.

Key Responsibilities:

Develop and implement operational strategies to improve efficiency, reduce costs, and enhance product quality.

Lead, mentor, and develop a diverse team of supervisors and employees, fostering a culture of collaboration and accountability.

Oversee production schedules, ensuring that manufacturing targets are met while maintaining quality and safety standards.

Identify areas for improvement in manufacturing processes to optimize operations.

Prepare and manage the operations budget, monitor expenditures, and identify cost-saving opportunities.

Ensure compliance with industry standards and regulations, maintaining high levels of product quality and safety.

Collaborate with supply chain and logistics teams to ensure timely availability of materials and efficient distribution of products.

Develop and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.

Prepare regular reports for upper management on operational performance, challenges, and improvement initiatives.

Champion health and safety initiatives, ensuring a safe working environment for all employees.

Qualifications:

Bachelor’s degree in Business Administration, Engineering, or a related field.

Proven experience (5+ years) in operations management within a manufacturing environment.

Strong understanding of manufacturing processes, supply chain management, and quality control.

Excellent leadership, communication, and interpersonal skills.

Strong analytical and problem-solving abilities.

Familiarity with ERP systems and other manufacturing software

- Handling Shipping documents (Import & Export)

- Handling of paper work submission to customers,etc

- Follow up with enquiry and shipment booking

- Familiar with export & shipping documents

- Good with computer

- Experience with shipping documents

5.5 days alt sat work week

Company transport : lakeside mrt

Location: Sim Drive
Salary: $2500-$3300
Japanese MNC
Mon to Fri 9am to 6pm

No experience welcome/Entry level

Job Description

• Receive orders from Customers, create sales orders and shop orders.
• Provide customer support and management of customer order schedule.
• Co-ordinate with Program Management team in providing quotes to customers.
• Consult with Manufacturing Department regarding equipment, manpower, and workload. Participate in meetings to discuss control problems.
• Ensure strategic development and implementation of long-term contracts with supply base.
• Manage and oversee inventories in our warehouse and at customer sites for those 'Kanban' part numbers
• Receive, interpret, discuss, and edit customer and sales orders. Respond to customer inquiries such as product selection and requests for prices and quotations.
• Issue PO to suppliers based on actual order & forecast and expedite for material as required
• Negotiate with suppliers to support cost reduction and Lead time reduction
• Perform other duties as requested by management.

Requirements

• Expediting skills
• Working knowledge of Microsoft Office applications required.
• Working knowledge of ERP database and access database required

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

1. Responsibilities include processing of end-to-end trade documentation and trade finance related aspects viz. :

• checking of trade documents received in respect of purchases (import leg) of goods
• preparation of trade title documents for sale (export leg) of goods for customers and negotiation/presentation related documents for submission to Banks under Documentary Letters of Credit set up by customers.
• follow up for realisation of AR
• other ancilliary and related aspects of trade documentation and trade finance

2. Manage a team of 4 Trade Operations Managers. Review and coordinate their tasks, output and external interface. Be accountable for internal management reviews of the overall team and report to Head - Trading (Sourcing & Distribution).

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Partnership & Innovation

POLARIS serves as the transformation & partnership arm of GB Helios to build a robust pipeline of loans in the digital space. This is achieved through strategic partnerships with digital platforms or business ecosystems where there are high volumes of business transactions.

At the same time, POLARIS has always had the opportunity to be involved in operational projects such as live businesses and will delve deep to run and execute.

In recent years, the POLARIS footprint has extended beyond Singapore and the company is expanding into key S.E Asian markets such as Malaysia and Thailand.

As a Project Lead, the candidate will work closely with the partners and internal stakeholders to develop financing solutions through a mixture of innovative solutioning and creative loan structuring to achieve a quality and scalable loan pipeline. The candidate will also expect to be fully involved in operational projects and regional travel is expected.

Key Responsibilities include:

· Lead and manage the entire project with our selected partners to deliver key deliverables and timelines.

· Develop win-win partnerships through innovative solutioning and creative loan structuring.

· Structure and execute loan arrangements with partners and participating SMEs of loan programmes.

· Work with internal stakeholders like Credit & Risk, Operations, Legal, Finance, Marketing and Technology teams to design & execute loan programmes with partner platforms.

· Track performance of live partnerships with explicit KPIs.

· Manage partnership and loan pipelines against targets and KPIs.

· Develop a strong pipeline of loans and partnerships.

· Keep abreast of all new digital lending and related fintech initiatives in the region.

· Desktop research on latest financing products, fintech trends and business operations

· Business Operations - Brand Strategy and Marketing

o Website and social media content creation

o Liaise and coordinate resources with group marketing team

o Creation of pitch and marketing deck

· Business Operations - Loan Operations and administrative duties which includes, but not limited to:

o Data and Funds reconciliation

o Processing loan documentation

o Booking of loans in loan booking system

o Other ad hoc administrative duties

· Process Mapping

· Being able to operate in key S.E Asian markets such as Malaysia and Thailand to seek business opportunities, network and execute plans

Requirements:

· Minimum 1-3 years working experience in the areas of Business Development, Partnerships or Product/Project management.

· Proactive and can-do attitude is a must

· Healthy sense of curiosity towards learning

· Experience or exposure to Fintech or B2B Platforms / businesses is a bonus

· Highly independent and resourceful and able to thrive in a start-up like environment

· Willing to learn and actively contribute to problem solving

· Market knowledge in Malaysia or Thailand, with existing networks will be an advantage

· Proficiency in 1 additional S.E Asian language will be an advantage (Bahasa, Thai) (To be able to communicate and operate in key S.E Asian markets such as Malaysia and Thailand)

· Be willing to be stationed overseas including but not limited to South East Asian countries for extended periods of time, as and when required.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Work as a face-off between APAC business stakeholders (Sales, Product, Operations and Client services) and technology teams

• Collaborate with Production Management teams across APAC branches and global PM Leads on Stability initiatives, stakeholder management.

• Execute policies and procedures that ensure operational stability and availability

• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent

• Formal training or certification on software engineering concepts and 5+ years of proven technology experience managing complex client demand, driving technology solutions and meeting business and client expectations in an Application Support role

• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Proficient in observability and monitoring tools and techniques

• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Possess technical skillsets such as Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)

Preferred qualifications, capabilities, and skills

• Possess good working knowledge in one or more general purpose programming languages and/or automation scripting

• Possess practical experience with public cloud, with AWS Certification as a plus

• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system

• Collaborate with the ability to foster relationships effectively with diverse groups across geographies

• Possess the ability to multi-task, handling complex requirements and is adaptable

• Experience in Program management is preferred

• Flexibility to commit to weekend work where required

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fa28a37e7d74fd23b85761d28170930c

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Partnership & Innovation

POLARIS serves as the transformation & partnership arm of GB Helios to build a robust pipeline of loans in the digital space. This is achieved through strategic partnerships with digital platforms or business ecosystems where there are high volumes of business transactions.

At the same time, POLARIS has always had the opportunity to be involved in operational projects such as live businesses and will delve deep to run and execute.

In recent years, the POLARIS footprint has extended beyond Singapore and the company is expanding into key S.E Asian markets such as Malaysia and Thailand.

As a Project Lead, the candidate will work closely with the partners and internal stakeholders to develop financing solutions through a mixture of innovative solutioning and creative loan structuring to achieve a quality and scalable loan pipeline. The candidate will also expect to be fully involved in operational projects and regional travel is expected.

Key Responsibilities include:

· Lead and manage the entire project with our selected partners to deliver key deliverables and timelines.

· Develop win-win partnerships through innovative solutioning and creative loan structuring.

· Structure and execute loan arrangements with partners and participating SMEs of loan programmes.

· Work with internal stakeholders like Credit & Risk, Operations, Legal, Finance, Marketing and Technology teams to design & execute loan programmes with partner platforms.

· Track performance of live partnerships with explicit KPIs.

· Manage partnership and loan pipelines against targets and KPIs.

· Develop a strong pipeline of loans and partnerships.

· Keep abreast of all new digital lending and related fintech initiatives in the region.

· Desktop research on latest financing products, fintech trends and business operations

· Business Operations - Brand Strategy and Marketing

o Website and social media content creation

o Liaise and coordinate resources with group marketing team

o Creation of pitch and marketing deck

· Business Operations - Loan Operations and administrative duties which includes, but not limited to:

o Data and Funds reconciliation

o Processing loan documentation

o Booking of loans in loan booking system

o Other ad hoc administrative duties

· Process Mapping

· Being able to operate in key S.E Asian markets such as Malaysia and Thailand to seek business opportunities, network and execute plans

Requirements:

· Minimum 1-3 years working experience in the areas of Business Development, Partnerships or Product/Project management.

· Proactive and can-do attitude is a must

· Healthy sense of curiosity towards learning

· Experience or exposure to Fintech or B2B Platforms / businesses is a bonus

· Highly independent and resourceful and able to thrive in a start-up like environment

· Willing to learn and actively contribute to problem solving

· Market knowledge in Malaysia or Thailand, with existing networks will be an advantage

· Proficiency in 1 additional S.E Asian language will be an advantage (Bahasa, Thai) (To be able to communicate and operate in key S.E Asian markets such as Malaysia and Thailand)

· Be willing to be stationed overseas including but not limited to South East Asian countries for extended periods of time, as and when required.

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

Location: Macpherson
Working hours: Mon to Fri, 8.30am to 5.30pm & Alternate Sat, 8.30am to 12.30pm
Salary: Up to $4,500

Job description:
• Oversee the productivity and ensure efficiency within the Admin Support team.
• Communicate with bank customers and internal production team on a daily basis.
• Prepare reports on card statuses and inventory levels to the banks as well as monthly billing reports.
• Attend monthly service level meetings with the banks and participate in project meetings with bank representatives.
• Engage in negotiation discussions with the banks.

Requirements:
• Minimum Diploma
• Minimum 3 to 5 years experience in admin support or customer service required
• Relevant experience in leading a team would be advantageous

To apply, kindly email [email protected] with your updated resume.

Sylvie Yong Ying Ying (R1769137)
The HR Ecology Pte Ltd (13C6391)

Responsibilities

• Participate in JAD (Joint Application Design), RAD (Rapid Application Development) and DSD (Design Specifications Document) sessions to define and understand the business requirements and present detailed systems design documentation for reports, data interface files, data conversion and any other method of data exchange.
• Develop, test, manage and implement SSIS Packages from development server to production server using package configuration.
• Work on maintenance and Administration of SSIS by creating Jobs, Alerts, SQL Mail Agent, and schedule DTS/SSIS Packages.
• Ability to automate the execution of SSIS packages using SQL Server Agent Jobs.
• Ability to build complex queries and reports using Microsoft SQL.
• Diagnose and resolve incident tickets and errors.
• Develop ETL specifications, data mapping and other documentation required for ETL development.
• Use SQL, data models, data element dictionary and schema to perform data and business analysis.
• Understand business data and perform quality assurance testing to ensure the data presented is correct.
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
• Support Unit Testing, System Integration Testing, End-to-End System Testing, and User Acceptance Testing.
• Design and guide other developers on complicated interfaces and should have strong debugging skills.

Skills Requirement

• Bachelor’s Degree in Computer Science, Information Systems, Engineering or a related field.
• 6-8 years of applications design and development experience with SQL Server/MS-SQL scripting and SSIS.
• Proactively engage on continuous improvement efforts.
• Analytical and data analysis skills using Microsoft SQL.
• Previous team leadership experience to include analyzing, mentoring and monitoring.
• Knowledge in Unix and Control-M is an added advantage.

· Experience in Automation framework with tools like Selenium, Web driver, TOSCA, SOAPUI.

· Good knowledge in automation frameworks: Keyword and Data Driven testing using Java, TestNG, JUnit.

· Good knowledge in handling continuous integration tools Jenkins, Hudson for managing and scheduling regression execution.

· 8-10 years of experience in Software Automation test Lead capacity with emphasis in Selenium and API Automation testing

· Should be well versed in Automation (Selenium with Java), Framework development or maintenance

· Experience in Web applications & API testing using SOAPUI.

· Skilled in using API testing tools like Postman, SOAP UI, Newman command line collection execution

· Involved in development and execution of automation suite of Functional and Regression Test Cases based on requirements and specifications.

· Effectively reported Bugs using HP ALM, JIRA and agile project management using Kanban.

· Good exposure in test management and testing related activities and leading the automation testing activities

· Experience in Banking domain

· Expertise in the analysis of Requirement specifications, creating test plans, Test scenarios, authoring test cases, test data and summary reports.

· Good analytical and problem-solving skills. Able to quickly adapt to new environments and changing technologies.

· Knowledgeable and worked with Continuous Delivery/Deployment pipelines like Jenkins, AZURE DevOps Pipelines.

· Skilled on Code Management Repositories including GitHub, Bit Bucket.

· Extensive knowledge in testing concepts, Methodologies, Agile Process Model and SCRUM Methodology.

· Identify opportunities for testing continuous improvement and implement solutions to perform more effective and efficient testing

· Very good communication skills in training the new joiners into the team.

· Good Team player and ability to work in multiple stakeholder environment.

Responsibilities

Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• plan, execute and support system implementation, software/hardware upgrades and security patches.
• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• identify opportunities for process improvement and operational efficiency enhancements, and implement appropriate solutions.
• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

Plan and implement system enhancements to meet user change requests, including:

• providing estimated costs and timeline to implement the changes.
• securing the necessary resources to carry out the changes.
• ensuring that the vendor and/or in-house contractors complies with the relevant IT policies and procedures while working on the changes.
• assisting users during requirement gathering and user acceptance testing to ensure clarity of scope and quality of the developers’ work.
• overseeing the proper implementation of the changes.

Requirements

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency in managing Windows and Linux server/cloud environments, will be an added advantage.

• Leading MNC - Industrial Automation & Connectivity
• Regional Travel Opportunities (About 40%, depending on business needs)

About Our Client

My client is a global leader in industrial connectivity technology, providing innovative solutions for electrical, electronic, and optical connection, transmission, and networking. My client serves a wide range of industries, including machinery, automation, transportation, and renewable energy, with robust products like connectors, cable assemblies, and device connectivity solutions.

Job Description

• Lead and oversee local Customer Service (CS) Managers across the Asia region, ensuring effective implementation of a comprehensive CS strategy aligned with my client's business goals, with up to 40% regional travel.
• Analyse customer feedback and processes to identify areas of improvement, develop action plans, and allocate resources to enhance service delivery and efficiency.
• Set performance targets and manage the Asia CS hub to ensure exceptional service standards are consistently met or exceeded.
• Provide strategic leadership and coaching to the regional CS team, fostering a high-performing, compliant, and customer-centric environment.

The Successful Applicant

• About 10 years of B2B work experience in Customer Service, including experience leading a regional CS teams
• Background knowledge in Manufacturing, Industrial Automation, or Connectivity sectors is a plus to understand the technical jargons of the products and solutions provided

What's on Offer

This is an opportunity for you to expand your regional portfolio; to lead and manage local CS managers to achieve high service levels and drive improvements to service processes across the Asia region.

Contact

Trina Soh (Lic No: R22107139/ EA no: 18C9065)

Quote job ref

JN-102024-6552989

Phone number

+65 6416 9812

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