Overview:

The role of the Construction Manager is primarily to ensure the successful project planning and execution. Experience in managing new construction and rehabilitation projects at terminals and refineries is required for this position. A good track record in the construction and repairs of above ground storage tanks is essential for this position. This person will serve as a liaison between Company and the Client by planning, directing and coordinating projects to ensure that objectives and milestones of projects are accomplished safely and within each given time frame and budget. The Construction Manager serves as the primary contact for all technical and construction matters.

Key Responsibilities:

• Plan, direct and coordinate construction activities including understanding Client’s requirements, technical specification and commercial reviews and bid development to include time frame, construction procedures, manning requirements and allotted available resources for each phase of the project.
• Estimate work and prepare proposals based on information extracted from the bid documents and site walks and bid clarification meetings.
• Manage job schedules, performance, and potential work scope issues that may arise.
• Responsible for ensuring project invoicing is completed in a timely fashion to achieve positive cash flow and that invoices are correct to minimize re‐invoicing or delayed payment.
• Identify and communicate work changes as they occur.
• Responsible for negotiating the cost (if any) of the change order with the Client, documenting the change and capturing the appropriate cost and revenue differentials.
• Coordinate and maintain constant communication between all stake holders of the projects.
• Coordinate engineering and shop fabrication and field installations; arrange all rental equipment and jobsite supply agreements; and secure and manage subcontract agreements.
• Responsible for execution of job close out procedure upon completion of the work, and delivery of job close out packages and reports to the Client in a timely manner.

Work Standards:

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing projects.

Knowledge of above ground storage tank design and construction; and API 653 Certification are strongly preferred.

Remuneration:

Remuneration will commensurate with qualifications and experience.

This Production Team Leader will be required to:

• ensure the production line runs smoothly
• compile and document relevant production information
• motivate team members in daily activities
• observe the current process and recommend improvement measures

This Production Team Leader is expected to:

• work on a 5.5 days work week (Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 1pm)
• communicate and work closely with chinese speaking team
• be able to think critically and solve problems
• be willing to learn all the processes in production and be deployed to any parts of the production floor

Job Description

• Conversant of contractual terms and conditions in particular for Engineering, Procurement and Construction Works.
• Manage and control and administer of the procurement contractual agreements.
• Maintaining and updating of all procurement associated contractual documentation and records.
• Communicate and work very closely with the project team for preparation of the invitation of the request for proposal and administering of the purchase requisition and award consent with the project team.
• Supervise and guide and monitor procurement team including procurement executives and admin personnel of the day to day procurement operation.
• Supporting Project Leads in budget monitoring.
• With experience in auditing and its procedures and compliances.
• Hands-on and with comprehensive experience at past in procurement process and supporting (or leading) procurement functions cover strategic sourcing and subcontracting.
• With good oral and written command in English and with effective communication skills with all levels and he/she shall be proficient in Microsoft Office Suite including MS Word, Excel and Power Point.

Requirements

• Good knowledge and with vast exposure at past with Public Sector Standard Conditions of Contract and Contract Law.
• At least 8 years working experience and with either Degree in Law, Construction Management or Quantity Surveyor.
• Or, those with Engineering/Technical Degrees in Chemical, Environmental or Mechanical and with 8 years in project contract administering role.
• Applicants with more than 12 years of relevant experience may be considered for a Senior role.
• Good knowledge and with experience within the various contracting associated with procurement management.
• Good analytical and negotiation skills.
• Preferably with those with comprehensive experience in water and wastewater industries especially in Process and MEICA Works
• Willing to work at west area

Overview:

The role of the Construction Manager is primarily to ensure the successful project planning and execution. Experience in managing new construction and rehabilitation projects at terminals and refineries is required for this position. A good track record in the construction and repairs of above ground storage tanks is essential for this position. This person will serve as a liaison between Company and the Client by planning, directing and coordinating projects to ensure that objectives and milestones of projects are accomplished safely and within each given time frame and budget. The Construction Manager serves as the primary contact for all technical and construction matters.

Key Responsibilities:

• Plan, direct and coordinate construction activities including understanding Client’s requirements, technical specification and commercial reviews and bid development to include time frame, construction procedures, manning requirements and allotted available resources for each phase of the project.
• Estimate work and prepare proposals based on information extracted from the bid documents and site walks and bid clarification meetings.
• Manage job schedules, performance, and potential work scope issues that may arise.
• Responsible for ensuring project invoicing is completed in a timely fashion to achieve positive cash flow and that invoices are correct to minimize re‐invoicing or delayed payment.
• Identify and communicate work changes as they occur.
• Responsible for negotiating the cost (if any) of the change order with the Client, documenting the change and capturing the appropriate cost and revenue differentials.
• Coordinate and maintain constant communication between all stake holders of the projects.
• Coordinate engineering and shop fabrication and field installations; arrange all rental equipment and jobsite supply agreements; and secure and manage subcontract agreements.
• Responsible for execution of job close out procedure upon completion of the work, and delivery of job close out packages and reports to the Client in a timely manner.

Work Standards:

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing projects.

Knowledge of above ground storage tank design and construction; and API 653 Certification are strongly preferred.

Remuneration:

Remuneration will commensurate with qualifications and experience.

Qualification & Requirements:

- Minimum GCE O Level with 3 credits or Diploma holder

- Minimum 3 years of relevant experience in related field

- Strong communication skills

- Able to interact with all level of staffs

- PC literate

- Competence in handling measuring instruments e.g. Vernier caliper, micrometer etc.

- Able to use autocad & read and interpret technical drawing

- Able to write technical report and inspection report

- Able to liaise with third party

Key Responsibilities:

- Inspect incoming / outgoing semi / final products

- Expedite fabrication job for sales orders.

- Update the quality control metrics

- Update monthly job statistic

- Conduct materials verification and document for fabrication job

- Inspection and issuing of equipment service report for equipment servicing job

- Issue non-conformance report

- Documents compilation of manufacturing date record (MDR)

- Assist Sales Department in submitting fabrication quotation

- Assist to prepare fabrication drawing

- Liaise with third party

Why you must join us?

• Festive Leave
• Birthday Leave
• Sponsored Leave for Incentive Trip
• Incentive Trip

Responsibilities:

• Formulating, implementing & reviewing of policies and procedures
• Involves in recruitment and selection process
• Managing of insurance claims and reports
• Staff benefits administration
• Leave administration
• Involves in training & development
• Advise on Advisement standards
• Review on staff compensation
• HR policies and employee relations
• Involves in disciplinary issues and staff counseling
• Ad hoc duties and HR projects as assigned.

Requirements:

• Candidate must possess at least Bachelor's Degree, Professional Degree, Human Resource Management, or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Preferably specializing in Human Resources or equivalent.
• Able to commence work within short notice.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

In order to speed up the shortlisting process, qualified or interested candidates are strongly encouraged to submit your updated resume in Word/PDF format and email to [email protected] include the following information in your resume:

• Education background
• Work experiences in point forms

• Reason (s) for leaving

• Current and expected salary
• Date of availability / Notice period

**We regret to inform you that only shortlisted candidates would be notified.**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Key Responsibilities:

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.

Requirements:

• Degree in Information Systems, Computer Science or equivalent
• More than 3 years of IT project management experience and at least 5 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Able to travel as and when required

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

Interested applicants are invited to apply directly at our NTU Career Portal.

sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills

Roles & Responsibilities

· Overall In charge of the company diving operations.

· Liaise / co-ordinate with client representatives.

· Should be familiar with IMCA / OGP compliance audits and procedures.

· Brief all divers and supervisors on the operational & contingency plans and procedures to be followed at the diving site and ensure the diving operation is carried out in accordance with the diving project plan (DPP).

· Ensure proper documentation control – service reports, apply MPA Permits, and contractor permits.

· Maintain safety of dive team and ensure that the diving operation is carried out from dive site equipped to deal with emergencies as per Emergency response plan.

· Oversee diving operations to ensure that their execution complies with the legal requirements of OGP, SS511 & IMCA (International Marine Contractors Association) and diving systems management of the company and verify with Diving Manager.

· Ensure that the diving equipment is adequate and in good operating condition and liaise with workshop team.

· Ensure that relevant hazard identification and risk assessment has been carried out for the diving operation.

· Plan the mobilization of diving equipment & personnel by conferring with relevant parties.

· Analyze records & reports to validate their compliance with Company & IMCA/SS511 standards.

· Ensure all project documentation, dive records and associated documentation is completed accurately and submitted in a timely manner.

· Ensure that work carried out according to the schedule.

· Review training requirements for the diving team.

· Participate in company audits, both internal and external.

· Ensure all divers and supervisors are punctual at work.

· Monitoring of Overtime, allowances and claims by diving department.

· Compilation of freelance work schedule and liaising with accounts and HR on freelance payment schedule.

· Ensure day to day operations of the diving projects are covered by suitable diving team personnel and equipment on site.

· Fully understand and implement the procedures and working practices of Company as laid down in the company manuals and other documentation.

Qualifications

· Min. 5 years in the dive industry

· Singaporean/ Singapore PR is preferred

Job Description:

• Plan and control the delivery of project design to ensure the achievement of quality, completion and project objectives.
• Select and engage, then monitor the performance of external design partners within the discipline including their deliverables, cost and timeframes.
• Manage the design approval process in accordance with project requirements and program
• Prepare budgets and schedules of design delivery for management approval then manage and report the cost of design delivery in the project life cycle.
• Manage design to ensure the cost of the works meets project requirements.
• Manage and review milestone deliverables from the Design Consultants to ensure the compliance and adherence to project schedule, scope and Design Brief, Stakeholders’ requirements and comments, statutory codes and regulations, and company guidelines.
• Obtain, review and consolidate Stakeholders’ feedbacks on stage deliverables, and relay such feedbacks as directives to Consultants.
• Manage client and stakeholder expectations and communicate effectively with the project team.
• Supervise the work of subordinate design and drafting staff to ensure project requirements are met.
• Select and develop design management staff within the project by providing leadership and mentoring to ensure their design management competencies.
• Understand design compliance and reporting procedures and processes and leadership in the communication of requirements.
• Foster the interaction between design and construction teams to maximise innovation and project success.

Job Requirement:

• Recognised Degree in Civil Engineering
• Minimum 15 years of engineering experience in the construction industry with 8 years of experience in the design of civil and structures of building related projects
• Experience in LTA and SMRT project will be advantage.
• Good interpersonal, communication, and organisational skills
• Resourceful, self-driven, proactive, and able to foster collaboration
• Able to work well independently and as a team

1) To control, manage & oversee all productions & inventories including factory operational safety, GMP & production quality control

2) To control & manage all production-related staff;

3) To control, manage & operate the boiler machines;

4) To help & assist your superiors at all time;

5) To perform other work related to our company business including overtime at all time;

6) To improve production efficiency;

7) To plan & prepare daily production shedule based on customer's order;

8) To monitor and control daily production lines;

9) Any ad hoc production related works;

10) Fast learner & ability to handle production staff;

11) Daily report to the Management

12) 6days work

• Meet and greet customers and organise table reservations
• Handle customer feedback and enquiries
• Schedule duty-roster for all staff
• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained.
• Attend any Food & Beverage meetings and briefings as and when required
• Ensure effective lines of communication are in place at all levels.
• Provide training and coaching for staff and ensure procedures are being followed
• Any ad-hoc duties assigned

Job Requirement:

• Relevant experience preferred
• Good interpersonal, communication and organizational skills
• Able to work on weekends/shift/PH
• Welcome Singaporean, SPR, WP

Working Location: Islandwide

Interested applicants please click "Apply Now" or send your resume to [email protected] or whatsapp +65 91181646

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

We are currently looking for an Assistant Manager, Financial Aid. The incumbent will assist the manager to plan, organize and manage the overall operation of financial aid including application, review, offer, data management and system enhancement.

We are looking for candidate who is highly passionate in helping our students with their financial aid matters. The incumbent will work with the team to provide high level of customer service to students and institutional partners and provides financial counselling/recommendation of appropriate financial aid schemes based on students’ needs.

Responsibilities:

• Supervises day-to-day activities related to Financial Aid including planning application, review and offer for the various financial schemes including but not limited to bursaries and loans.
• Operationalize changes in policies, procedures and systems including system enhancement, revision of SOP and training guide for staff required to capture the changes.
• Supervises, guides, and trains staff in the delivery of Financial Aid Services.
• Assists students and partnering stakeholders in complex interpretation and explanation of policies, procedures and regulations.
• Supervises communications with students, faculty, staff and partnering agencies, to include updates, announcements, enquiries and feedback.
• Meets with students (if required) to resolve issues related to financial schemes matters and work towards problem solving and customer satisfaction.
• Investigates and resolves student’s enquiries and complaints regarding the financial aid process
• Assists in the preparation of training/sharing material and coordination of campus financial aid related events including but not limited to donor bursary interview and open house.
• Supervises record keeping procedures and processes including but not limited the electronic storage system and archived documents as required by PDPA.
• Review processes and identify areas for automation and improvement.
• Assist manager in reporting and use of data for trending and analysis.
• Brief stakeholders on financial aid services.
• Performs other duties as assigned

Requirements:

• Degree or diploma in any discipline.
• Preferably with at least 2 years of supervisory experiences in administration, finance, financial aid/bursary handling and customer facing environment.
• A detailed understanding of financial aid, tuition grant and audit requirements are nice to have.
• Strong interpersonal skill with customer centric mindset.
• Good communication skill.
• Meticulous, with demonstrated organizational skills, including the ability to prioritize and co-ordinate work volume to meet deadlines.
• Strong team player.
• Proficient in Microsoft Office, especially Word and Excel.
• Ability to offer suggestions for improvement to the verification process and monitor system performance.
• Innovative mindset to create new and effective solutions
• Analytical and able to use data
• Accountable and proactive.

We regret that only shortlist candidates will be notified.

Focus:

To be in account leadership at MullenLowe Singapore is to champion creativity. It drives us, and we understand it as the most important source of business growth.

We approach the world with positive dissatisfaction—a potent blend of optimism and hunger for improvement.

We're thrilled by possibilities but refuse to settle, knowing there's always more to be done. It's about constantly raising the bar, seizing opportunities, and driving relentless progress

We’re committed to belonging — building a space where employees of all identities, outlooks, and experiences do not need to sacrifice who they are to exist in our workplace.

So we expect our people to show up, collaborate and play a role in the agency culture.

As an Account Manager, we look to you to proactively deliver the best solutions that MullenLowe can offer.

You will manage the day-to-day demands of your clients and you are expected to have a strategic mindset that stays constantly curious about how to find business growth through creativity.

Key Responsibilities:

• Management of the day-to-day client activities
• Growing the size of clients assigned by upselling and cross selling
• Accurate status and financial reporting internally
• Developing and planning creative campaigns relevant to your clients and their brief
• Assisting on new business pitches when required
• Support in strategic research
• Managing 3rd party suppliers negotiations

Skills & Experience:

• Experience owning and managing client relationships without needing constant senior supervision
• Put together a strategy presentation alone and presented it to client in a convincing manner
• A good understanding of the social media universe and key platforms
• Demonstrated to be a proactive team player
• Outstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Sold an inspiring idea before
• Willingness to belong to an agency culture driven by creative ambition

About MullenLowe Group :

MullenLowe Singapore is a global agency that is part of the InterPublic Group (IPG). As part of the global MullenLowe Group integrated marketing network with a presence in over 55 markets, we lead the origination of creative work for 3 global brands. The agency’s specialisms include brand strategy, creative content development, performance analytics, communications planning and through the line advertising.The Singapore Agency of the Year 2022 at Spikes Asia, Creative Circle Awards, Adfest and highest awarded agency at the Effies and WARC awards, we have also mentored the past two Singapore Copywriters of the Year and Art Director of the Year. We have a wide range of clients, including Unilever (9 brands with work spanning across 105 countries), Citibank, the Republic of Singapore Navy, Land Transport Authority, Sentosa, Harley Davidson, Bumble, Lazada, and more.

For more information, visit us at singapore.mullenlowe.com or follow us on Instagram@mullenlowesg and LinkedIn.

• Manages and deploys Engineers / Technicians to ensure all Operational, Technical, Administrative compliance functions are being properly executed in accordance to best regulatory-based practices.
• Formulates strategies to ensure the Technical competitiveness of the organisation's products / services (Turbochargers) in the market
• Ensure service effectiveness & efficiency and appropriate controls are in place at all times
• Provide technical expertise in troubleshooting technical issues in products or equipment.
• Responsible for the identification and execution of process optimization
• Validate Technical Data prior to circulating findings and recommendations to clients.
• Conduct comprehensive analysis of turbocharger failure, identify and determine the root cause.
• Recommend / Liaise with Principals / Implement retrofitting turbochargers on internal combustion engines
• Analyze various retrofit options and their impact on engine performance and emission.
• Proficient in dynamic, thermal, and static balancing of rotors to meet Turbocharger Makers standards.
• Overseeing the Technical operations of group company remotely.
• Formalizing & implementing in house Training for commercial & Technical Teams

• Meet and greet customers and organise table reservations
• Handle customer feedback and enquiries
• Schedule duty-roster for all staff
• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained.
• Attend any Food & Beverage meetings and briefings as and when required
• Ensure effective lines of communication are in place at all levels.
• Provide training and coaching for staff and ensure procedures are being followed
• Any ad-hoc duties assigned

Job Requirement:

• Relevant experience preferred
• Good interpersonal, communication and organizational skills
• Able to work on weekends/shift/PH
• Welcome Singaporean, SPR, WP

Working Location: Islandwide

Interested applicants please click "Apply Now" or send your resume to [email protected] or whatsapp +65 86907601

Job Title

Restaurant Assistant Manager

Occupation

RESTAURANT MANAGER

Job Description & Requirements

• Meet and greet customers and organise table reservations
• Handle customer feedback and enquiries
• Schedule duty-roster for all staff
• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained.
• Attend any Food & Beverage meetings and briefings as and when required
• Ensure effective lines of communication are in place at all levels.
• Provide training and coaching for staff and ensure procedures are being followed
• Any ad-hoc duties assigned

Job Requirement:

• Relevant experience preferred
• Good interpersonal, communication and organizational skills
• Able to work on weekends/shift/PH
• Welcome Singaporean, SPR, WP

Working Location: Islandwide

Interested applicants please click "Apply Now" or send your resume to [email protected] or whatsapp +65 91181646

- Report to the Executive Chairman and assigned leader.

-Lead a team of QA/QC personnel to provide support on quality systems, processes, and procedures to ensure - compliance with Contract, Company’s Projects and maintenance of the Quality system.

- Manage, supervise and guide inspectors, technicians and other staff @ the project sites.

- Devise and plan procedures to inspect and resolve quality assurance issues.

- Responsible to prepare and conduct quality assurance inspections in a systematic manner, investigations for potential quality non-conformance, compliance concerns and recommend follow-up actions to mitigate such issues.

- Prepare quality reports and facilitate for follow-up actions required.

- Supervise and manage contractors, sub-contractors and provide liaising duties with clients to ensure service delivery, ad-hoc works, and all scheduled maintenance and/or project deliverables are done in accordance to the requirements.

- Attend regular project meetings on behalf of the Company with Clients and Clients’ Representatives.

- Lead the internal audit program for operation site include identifying opportunities for quality systems’ improvements to meet Company’s quality objectives.

- Ensure professional quality control and assurance for the delivery of works in excellent quality in compliance with the client’s requirements in the set time frame.

- Co-ordinate with project team for all the works requiring your QC expertise/technical support for the works to be carried out effectively and as per given specifications within the set time frame.

- Monitoring all operations that affect quality and project deliverables.

- Review current standards and policies.

- Maintain records of quality reports and relevant documentation.

- Ensure all legal standards are met. Undertakes works assigned by Superior from time to time.

- Perform any other duties as assigned.

Job Description

· Able to provide recommendation and solution to customer in term of troubleshooting in accordingly to maker’s guidelines.

· Able to hand on and lead a team consists of engineer & technician to carry the job in anchorage, terminal, shipyard or during voyage repairs.

· Prepare Risk Assessment and plan for the work to be carried out.

· Work with internal and external stakeholders.

· Oversee the workshop operations and plan the workload accordingly.

· Responsible for continual improvement

Requirement

· Min Diploma in Marine engineering with 7 or more relevant working experience.

· Good working knowledge in handling multi type of engine (Main Engine or Auxiliary engine)

· Self-starter, team player, strong management skills and possess good analytical skills.

· Able to lead and guide the team for service excellence.

· Able to travel when required at very short notice.

RECRUITMENT MANAGER / SENIOR RECRUITMENT CONSULTANT ( JURONG EAST ) - Singaporeans only

This recruitment effort is in collaboration with e2i

Job Description:

· Establish, develop and strengthen relationships with new and existing clients and candidates

· Understand job descriptions & shortlist / attract quality candidates

· Engage in active sourcing / headhunting to proactively source for suitable talent / candidates

· Conduct candidate interviews and manage the candidate/client interviews to ensure full service is provided to clients and candidates

· Work collaboratively with team to achieve sales target

Requirements:

· CEI certification

· Minimum 3 years’ experience in full cycle recruitment covering business development, client partnership, candidate attraction, sourcing, interviewing and placement of candidates

· Strong recruitment experience across different industries

· Excellent influential communications & leadership skills

· Be business minded and strategic to achieve personal and team goals and proactively monitor activities against results

· Passionate, ambitious, resilient and driven to succeed

· Possess a real desire for an accelerated and rewarding career

Salary : $8,000 to $10,000 per month including commission

contact Grace 87952790

Assistant Manager (Customer Experience) at SAFRA

Are you passionate about enhancing customer satisfaction and driving continuous improvement in service excellence? Join SAFRA's dynamic team as an Assistant Manager in Customer Experience!

Key Responsibilities:

Manage SAFRA’s customer feedback management system and implement key initiatives for continuous Improvement in Service Excellence

Duties/Tasks:

1. Manage the Customer Feedback Management process, addressing assigned feedback, ensuring appropriate follow-up actions by stakeholders, and tracking the progress of corrective/preventive actions, including the timely closure of associated reports.

2. Work on service-related initiatives and recognition scheme

3. Assist in fostering a service-oriented culture and implementing service branding initiatives within SAFRA.

4. Assist in planning and executing service training sessions, facilitating training programs to enhance members' experience and engagement.

5. Conduct both qualitative and quantitative assessments of customer journey, service standards, customer engagement, and service branding.

6. Perform customer experience analytics, generating accurate, comprehensive, and timely statistical data, and maintain analytics reports for internal stakeholders' access.

7. Provide assistance in organising and preparation of meetings, internal conference, and townhall.

8. Undertake any other duties as assigned from time to time.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· Proven experience in customer experience management or related roles.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

If you are ready to make a significant impact on SAFRA's customer experience journey, apply now and be part of our commitment to excellence!

Assistant / Human Resource Manager – Pandan Road – 5.5 day week -Singaporeans only

Reporting to Head of Department

· Assist to manage full spectrum of HR functions, talent acquisition, compensation and benefits, employee relations, welfare and performance management

· Develop and implement HR strategies and initiatives aligned with the overall business strategy

· Bridge management and employee relations by addressing demands, grievances, or any other issues

· Ensure HR policy procedures remain current, fit for purpose and in compliance with legal/statutory obligations

· Support the current and future business needs through the development, engagement, motivation, and preservation of human capital

· Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

· Nurture a positive working environment

· Assess training needs to apply and monitor training programs

· Report to management and provide decision support through HR metrics

· Liaise with statutory boards

Requirement:

· Diploma/Degree in Human Resource Management

· Able to communicate in Mandarin

· Proven working experience as HR Manager

· Strong knowledge and understanding of HR practices

· People oriented and results driven

· Demonstrate experience with Human Resources metrics

· Able to architect strategy along with leadership skills

· Excellent active listening, negotiation and presentation skills

· Competence to build and effectively manage interpersonal relationships at all levels of the company

· In-depth knowledge of labour law and HR best practices

· Proficient in employment act, government regulatory guidelines and taxi legislations

Tasks

• Know the clients (owners, operators, shipyards and other branches of MAN ES) in the region, understand their business and which projects they are working on.

• Establish and maintain close client relationships and follow-up with client visits. Be the local facilitator of meetings and shape the situations according to the intercultural context.

• Identify new clients (owners, operators, shipyards) and new leads; pro-actively and systematically generate new leads in the assigned territory.

• Represent and promote MAN Energy Solutions PrimeServ Two-Stroke & Four-Stroke service and parts products and related latest solutions in the territory towards owners, operators and shipyards.

• Obtain and follow-up on enquiries and technical requests from clients, relating to engine diagnostics, inspection, overhaul, repair or re-conditioning. In conjunction with other support functions, manage attendance on board ship and/or in workshop from quotation to completion.

• Manage short attendance activities as well as longer complete Two-Stroke/Four-Stroke engine/turbocharger rebuilds.

• Interact with the appropriate HQ based teams and request support, where/when needed.

• Enter all client relevant information (e.g. contacts, leads, visit reports) into the MAN Energy Solution proprietary CRM system and keep the information up to date.

• Manage high profile key accounts with large fleets of vessels.

• Regularly gather and tabulate information regarding market trends and requirements.

• Know and share the clients’ decision-making processes.

• Know the competitors in each application and in each project and their local representatives.

Qualifications

• Marine Engineering degree (university) or equivalent technical education / degree

• 5 -10 years of experience in marine technical and/or sales department. Preferably with a maritime background.

• Verbal and written fluency in English.

• Proficiency in Microsoft-Office package (Outlook, Powerpoint, Word, Excel, Project).

• Detailed understanding of the service business on both technical and commercial levels.

• High degree of customer orientation.

• Good social conduct.

Key Responsibilities and Accountabilities :

• Handle full spectrum of HR function and support Snr HR & Admin Manager in ensuring smooth and sound day-to-day HR operations.
• Monitor work pass matters like applications, renewals and cancellations of work passes, job postings in MyCareerFuture for EP & S-pass etc.
• Prepare all employment related documents eg. employment letters, confirmation letters, warning letters, certificates of employment, etc, as well as drafting of internal memos.
• Supervise all onboarding/off-boarding processes, including but not limited to new hire induction and orientation, exit clearance and exit interview for resignees etc.
• Supervise full recruitment cycle, including job postings, sourcing, screening, selecting, interview arrangements, conducting of interviews, hiring etc.
• Check monthly payroll processing for Workers.
• Ensure yearly income tax filing and preparation of Forms IR8A and IR21 of workers.
• Assist in conducting annual performance appraisals for all employees.
• Assist in the implementation, review and revision of HR policies and procedures.
• Involved in sourcing for suitable training courses as well as process eligible claims to SSG.
• Manage and develop direct reporting staff
• Handle annual audit (keeping of relevant records and attending to auditors' queries, etc).
• Liaise with recruitment agents, consulting firms, insurers, auditors, etc, as and when required.
• Manage all relevant insurances and monitor claims progress and claims summary.
• Monitor government claims like maternity leave claims, childcare leave claims, NS claims and any other statutory leave claims.
• Handle preparation and submission of government surveys.
• Maintain accurate and up-to-date HR database, employee records and filing of documents.
• Act as proxy for Snr HR & Admin Manager during her absence and provide advice on HR related matters to Management as and when required.
• Perform any other ad-hoc duties as assigned by Snr HR & Admin Manager and/or Management.
• Organize corporate events and build strong corporate culture.
• Assist in ad-hoc Admin duties as and when required.

Requirements :

• Minimum Diploma in Business Management (Human Resources) with 5-7 years of related HR experience.
• Payroll experience is required
• Well versed in local employment laws and regulations.
• Ability to multi-task, prioritise and manage time well.
• Meticulous, detail oriented and well organised.
• Possess strong communication and interpersonal skills.
• Able to work well independently as well as in a team.
• Keen on taking on new challenges, be proactive and self-disciplined.
• Proficiency in Microsoft Word and Excel is a MUST.
• Experience with HR software system is preferred.