Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why).
• Assists to provide information and handle enquiries from residents and general public on the programmes and services provided by the assigned NC/RN (Private).
• Put up NCs’/RN(Private)s’ publicity materials, such as posters and banners, for NC Programmes at assigned locations and to liaise with the Condominiums to put these up within their premises.
• Supports 2-3 NCs / RN(Private)s in their outreach programmes and also for administrative work.
• Assists the assigned NC/RN(Private) to build up a database of residents, residents’ groups, and micro-communities within the zones and help monitor their engagement and outreach with a view to expand the NC/RN(Private) customers’ base.
• Assists to promote and market NC/RN(Private) membership scheme/activities/courses/events to residents through social media and other new strategies, besides existing channels.
• Supports NC/RN(Private) to form and develop Interest Groups, plan and organise activities and courses.
• Assists to gather residents’ feedback and needs on NC/RN(Private) programmes.
• Assists RCs/RNs in handling accounting/book-keeping of NC/RN(Private) accounts like collection of fees, issuing of receipts, preparations of monthly statements of account etc.
• Ensures that confidential documents and reference materials are kept securely and not openly displayed to the public.
• Have a good understanding of NC/RN(Private) Rules and Regulations.
• Meet PA Service Standards at all times and any other duties as assigned by the NC/RN(Private).
Administrative Support
• Performs administrative duties (such as filing, typing, posters designing and despatch of minutes and circulars to GROs) to support the functioning of NC/RN(Private).
• Attends to requests or enquiries of grassroots leaders and residents when necessary.
• Liaises with grassroots leaders and reminds members to attend important meetings and functions.
• Work with NC/RN(Private) to plan and prepare publicity materials on NC/RN(Private) programmes like house visits, estate dialogues, street parties etc.
• Provide RCRN progress updates as and when required to NC/RN(Private), CO or PA HQ.
