Job Description

This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded Follow up and analyze abnormal transactions activity on customers' account. Manage customer's expectation and explain to customer on suspected scam activities.

Coordinate and support detection, investigation and mitigation. Understand when to escalate events and to whom Be responsible for incident triage, response and escalation Be responsible for both reactive and proactive security investigations Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management.

Has strong analytical skill and well verse in Microsoft Office - Willingness to learn on the job.

The role involves shifts.

· 4pm-1am

· 12midnight-9am

Job purpose:

The GS-Ops TCC Specialist Trade Finance is, with due consideration of all internal and regulatory requirements and within the agreed deadlines, responsible for processing of the trade finance business for customers, as well as for providing specialized and process-driven advice within his/her sphere of activity. In so doing, he works closely with FK TF-CM Allrounder Cash/Trade Sales International, FK TF-CM Specialist Cash/Trade Sales International, FK-TF-CM Advisor Trade Services International, FK-TF-CM Assistant Trade Services International and Relationship Managers, and other department stakeholders that deal with corporate customers, whom he supports by providing pertinent information in a team-oriented manner.

Key activities:

Processing of Trade Finance Business

• Depending on each task allocated, the processing covers the carrying out of all trade finance business processes in accordance with the rules, regulations, and compliance-related requirements.
• Advising of customers with due consideration given to their specific needs and the bank’s operational requirements
• Assuming middle office role by performing pre-processing and post-processing tasks for Trade Finance Products/Sub-Processes in accordance with Global/Internal Guideline/Process
• Perform monitoring and reconciliation of transaction(s) processed by processing hub.
• Perform vetting of Direct/Indirect Guarantees/Amendment
• Perform monitoring tasks for all outstanding Guarantee transactions ensuring pending fees are collected timely.
• Ensuring compliance with first line of defense responsibilities
• He may also be required to act as a speaker within the framework of the bank’s qualification measures and events with corporate customers
• Responsibility for warranty of occupational health and safety and health protection for all employees of his/her unit
• The GS-OPS TCC Specialist Trade Finance is authorized to check documents up to a certain level without supervision. he exercises this authority in a responsible manner and in accordance with the regulations
• Supporting the FK-TF-CM Allrounder Cash/Trade Sales International, FK-TF-CM Specialist Cash/Trade Sales International, FK-TF-CM Advisor Trade Service International, FK-TF-CM Assistant Trade Services International, and Relationship Managers in an advisory role

Formal education:

• Degree/Diploma with major in Business, Banking/Finance or Law or Certificate for Documentary Credit Specialists

Specialist knowledge (work experience, further qualification):

• Competency in ICC Uniform Customs and Practice for Documentary Credits 2007 Revision, International Standard banking Practice for the Examination of Documents under UCP 600, ICC Uniform Rules for Demand Guarantee, The Uniform Rules for Collections (URC 522)
• Advanced knowledge of Microsoft Words, and Excel
• Minimum 5 years Trade Finance experience specialize in Guarantee Handling

Detailed Requirements for each career level (each ComMap Level separately)

CB 02

• Diploma with major in Business, Banking/Finance or Law
• Unassisted and compliant handling of recurring daily business routines with regular and enhanced complexity in accordance with internal and external regulations and within the agreed deadlines
• Advising of customers with due consideration given to their specific needs and the bank’s operational requirements for cases with regular and enhanced complexity
• Coordination and prioritization of the daily workflow for the team members
• Participation in global projects and management of local projects in the area of responsibility (e.g. IT adjustments)
• Advanced knowledge of the pertinent rules published by the International Chamber of Commerce (ICC) with regards to trade finance business

CB 03

• Degree with major in Business, Banking/Finance or Law
• Approval and oversight of the processing of the daily workflow for the team members
• Independent judgment and decision making with limited guidance and supervision
• Providing guidance regarding the handling of documentary and guarantee business with high complexity
• Interface to global functional lead / product management and support functions (e.g. Compliance)
• Support of the FK-TF-CM TL Documentary & Guarantee Business International and professional representation of the FK-TF-CM TL Documentary & Guarantee Business International in case of his/her absence
• Participation in global projects and managemen of local projects in the area of responsibility (e.g. IT adjustments)
• Extensive, in-depth knowledge of the pertinent rules published by the International Chamber of Commerce (ICC) with regards to trade finance business
• Involvement in the creation and maintenance of local procedures and desktop procedures
• Participation in local industry working groups (e.g. BAFT)
• Building and maintaining of an informal internal and external network – also beyond own area of expertise – to achieve high-quality result
• Coaching of junior level staff with respect to all aspects of trade finance business

• Preparation of BIM submission, regulations and ensure guidelines.
• Provide guidance and conduct in-house BIM training to other team members.
• Support project team and efficiency in workflow to achieve BIM deliverables as per requirements timely.
• Updating BIM standard and template for the project.

EA Licence No. 16C7962

We are seeking an experienced professional with a background in both IT and finance, possessing a robust understanding of financial systems and processes to join our team.

Job Responsibilities:

1. Collaborate with the headquarters' IT department to integrate business process systems with local financial systems. This includes, but is not limited to, tasks such as GL posting and master data synchronization;
2. Analyze and document financial IT requirements for other overseas entities, providing corresponding solutions. Collaborate with the headquarters to implement these requirements and drive financial IT development overseas;
3. Gather financial data analysis requirements, conduct data analysis, and provide data support using tools such as BI;
4. Provide technical support, daily operations, and troubleshooting for the relevant financial system modules;
5. Conduct regular reviews and optimizations.

Job Requirements:

1. Bachelor's degree or above in finance, computer science, or related fields preferred.
2. Minimum of 3 years of experience in financial system, with at least two completed financial system projects.
3. Strong understanding of accounting, financial systems and processes
4. Proficient in tools such as BI, SQL, VBA, Python; familiarity with overseas accounting systems and experience in system automation integration is a plus.
5. Bilingual in English and Mandarin, encompassing speaking, reading, and writing as this role requires interacting with Chinese stakeholders.
6. Excellent logical analysis, organizational coordination, and planning skills.
7. Strong logical thinking, effective communication skills, clear career planning, self-motivation for growth, and a sense of responsibility and resilience are essential.

Description

• The Personnel shall be in charge of the setup, operation, and maintenance of AV equipment in school compounds.
• The Personnel shall provide technical support in lighting, audio, video and stage for events by the Authority or external organizations.
• Lighting - Involves setting up, operating, and managing lighting equipment used during events.
• Audio - Setup and management of audio equipment, such as microphones, speakers, mixer soundboards (both digital and analogue), and any other audio-related technology. The Personnel ensures that the sound quality is optimal for both live audiences and recordings, if applicable. He/she shall handle the balancing of audio levels, manage live feeds, and ensure clear audio delivery for speeches, music, and other sound elements of the event.
• Video - Managing video equipment such as cameras, projectors, screens, and video editing tools. The personnel will be involved in live-streaming events, recording them for later broadcast, or displaying various visual elements on screens during the event. He/she shall ensure the video quality and visual content are aligned with the event's objectives.
• Stage Management - Setting up and managing the physical stage where the event takes place. The Personnel shall provide assistance to ensure that the stage is safe, properly arranged, and equipped with necessary elements like podiums and seating arrangements. He/she shall coordinate with the Authority’s staff to ensure smooth transitions between different segments of each event, such as speeches, performances, or presentations.

(b) Assist Authority’s staff in the setup of AV equipment

• The Personnel shall assist Authority’s staff in setting up ICT/AV equipment for events, meetings and lessons when required.
• The Personnel shall assist teachers in video-recording school events and lessons when required.
• The Personnel is expected to supervise students who are tasked to video-record school events.
• The Personnel shall supervise & guide Media Club during their activities in the area of audio & visual skills set.
• The Personnel shall conduct AV training for students and staff when required.

(c) ICT/AV Planning and Procurement

• The Personnel shall work with HOD (ICT) / ICT Manager / ICT Associate to propose solutions to ICT/AV persistent challenges that the Authority is facing which includes technical specifications and cost of implementations.
• The Personnel shall assist HOD (ICT) / ICT Manager / ICT Associate with the procurement process with regards to ICT/AV related solutions and services.

(d) Managing ICT & AV Resources

• The Personnel shall assist ICT department in managing the Authority's ICT & AV resources such as condemnation of ICT & AV equipment and the loan of ICT & AV equipment.
• The Personnel shall conduct annual maintenance of hardware and carry out troubleshooting and basic repair of ICT & AV equipment.

(e) Media Post Production

• The Personnel are anticipated to play an integral role in the post-production process of video and audio recordings captured by the Authority’s staff.
• Video editing – He/she shall compile the raw footage, cut and arrange the clips to create a coherent narrative or sequence. This includes selecting the best takes, arranging them in the desired order, and ensuring the flow of the video aligns with the project's goals. In addition, he/she shall be required to add titles, subtitles, and any on-screen graphics required for the video.
• Sound Editing and Mixing – He/she shall work on dialogues, background noises, and other audio elements. He/she shall remove unwanted sounds, enhance clarity of dialogues, and may add ambient sounds or effects to enrich the audio quality. He/she shall select or compose the right music or soundtrack for the video

Requirement:

• Shall preferably have certification/qualification in an AV-related field. The Personnel shall have at least 4 years of working experience in handling audio and visual equipment for events.

Our client is a statutory board of the Singapore government & provides great working opportunity and tailored support.

Working Location: BUGIS

JOB RESPONSIBILTIES:

• To process the full-suite of payroll for Sinagpore and overseas employees
• Process monthly benefit claims for all employees
• To upload accruals, post general ledgers, prepare secondment billings and process payments, accounts clearance,
• handle audit queries and system testing for changes relating to payroll and claims;
• To verify timesheets and process invoices
• Any other tasks related to this role

JOB REQUIREMENTS:

• At least Diploma or equivalent
• Experience using SAP HR is preferred
• Tech-savvy with good proficiency in Microsoft Office and technology tools
• Strong aptitude to learn quickly and pick up new skills, highly adaptable
• Meticulous, detail-oriented and organized
• Independent and good team player

“Who We Are as a Company”

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: "Driving financial inclusion, enhancing lives."

“Discover the team behind the scenes”

The team of Customer Engagement Specialists is committed to delivering exceptional customer service. They operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions. As a Customer Engagement Specialist, the role involves being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents. This role plays a pivotal part in ensuring a positive customer experience and efficient document collection.

"Role Sneak Peek"

Your primary responsibility is to provide top-notch customer service while also employing your sales-driven skills daily.

You have the flexibility to use a range of different sales tactics in conversations to meet departmental KPIs. This role encompasses being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience."

"Workday Activities"

The daily routine of a Customer Engagement Specialist involves answering customer inquiries through various channels, including calls, email, and chat. This role focuses on clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs. Sales skills are applied to identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

"The Essential Qualities"

You must possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience. You should prioritize a customer-centric approach, displaying a strong commitment to delivering exceptional service. Additionally, excellent communication and persuasive skills are essential for success in this role.

"Valuable Additions"

It's advantageous to possess prior sales experience, even if it's from a different industry. A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Working Hours:

• 10 am - 7.30 pm
• Five-day workweek: Monday to Saturday, with Sunday off, and one additional off day during the week.