• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000.

• No Experience Required; Training and Certification Provided

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

Job Descriptions:

• As a Lashing Specialist, your primary responsibility will be to secure and unsecure containers on cargo ships to ensure the safe transportation of goods to their destination. You will play a crucial role in preventing damage and ensuring the integrity of the cargo during transit.

• In addition, you will also work in teams to secure large cargo ships to the port’s berth.

Job Requirements:

• Candidates with no experience are welcomed!

• PSLE pass in English

• Bonus points for candidates who can work at height

• Good physical health to handle shift schedules and working outdoors

• Day Shift: 9.30am - 9.30pm (meal break included)

• Night Shift: 9.30pm - 9.30am (meal break included)

• Candidates who can rotate between day & night shifts will be considered first

• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +658035 8901 to arrange to speak to our friendly career advisors!

Kubra Media, a fast-growing creative agency specializing in design, branding, and marketing, is looking for an experienced Business Development Marketing Specialist to support our growth. In this role, you’ll help create client proposals, boost our visibility, and align marketing strategies across regions.

Key Responsibilities

• Drive New Business: Use seasoned sales techniques to develop new business opportunities and nurture relationships with existing clients.
• Lead Pitch Strategy: Guide the agency team in preparing and delivering compelling pitches, leveraging client insights to secure wins.
• Campaign Leadership: Champion the development of integrated campaigns across brand, advertising, content, social, and digital channels.
• Sales Target Management: Actively develop and manage company sales targets, ensuring alignment with overall business goals.
• Client and Team Engagement: Inspire and influence clients, creative teams, and project members to deliver exceptional results.
• Project Management Oversight: Coordinate project timelines and resources, ensuring effective execution and team collaboration.
• Industry Awareness: Stay up-to-date with the latest trends, best practices, and competitive movements in the marketing, design, and advertising industries.
• Marketing Strategy: Drive the planning and implementation of marketing strategies to grow the agency’s visibility and client base.
• Business and Cultural Leadership: Collaborate with senior management to help steer both the business and cultural direction of the agency.

Requirements

• Proven experience in business development or marketing, preferably in an agency or creative environment.
• Strong communication, organizational, and project management skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Why Join Us?

• Competitive salary with performance-based incentives.
• A dynamic, creative, and collaborative work environment.
• Opportunities for growth and professional development.

How to Apply

Send your resume to [email protected].

*NO CLASS 3/4 LICENSE NEEDED*
*ALL NECESSARY TRAINING WILL BE PROVIDED*

Join our dynamic team as a Prime Mover Driver (Container Handling Specialist), where you will collaborate closely with the control center and crane operators to efficiently transport containers within and between PSA terminals.

Through our comprehensive training program, you will acquire the necessary skills and knowledge, culminating in an ITE Skills Certificate in Prime Mover Operations upon successful completion. This role offers structured career development opportunities as you advance in your career with us.

Contact Us: +65 9115 8527 / +65 8161 9021

Incentives include:

• Daily Safety Compliance Incentive
• Daily Performance Compliance Incentive
• Box Incentive
• Weekend Shift Incentive
• Night shift Incentive

Pre-Rostered Shift system:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Discipline bonus
• Loyalty bonus
• Referral bonus
• Commission pay
• Overtime pay

Work Location: In person

Responsibilities:

• For designing and performing automated and manual testing of the software/system to ensure that the software/system created by the development team meets the functional specifications as well as the expected quality, reliability, and performance.
• The Software Tester / Quality Assurance (QA) shall have completed at least one (1) project using Scrum or equivalent as the Agile software development framework.
• The person’s experience as a Software Tester / Quality Assurance (QA) should include experience in quantifying and analysing users’ requirements, performing exploratory testing, conduct functional testing using an automated test framework and design test cases using techniques and practices like boundary, cross browser, and load testing.
• Software Tester who has experience in mobile game testing and is “Certified Tester Foundation Level” and above would be advantageous.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Responsibilities:

• Manage daily QA duties and the QA/testing team.
• Develop and implement quality practices in methodologies and processes.
• Manage/support multiple QA projects.
• Develop QA plan and timeline.Recommend improvement to processes and practices to IT management and application team.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

At Concentrix, we strive to find and grow exceptional people like you.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy, Talent and Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

Renewal Sales Representative

Reporting to the Sales Manager, the Renewal Sales Representative role will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.

As part of our organization’s growth, this is a permanent role where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

Responsibilities

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
• Understand and capture the Voice of the Customer for assigned client.
• Respond to customer inquiries by following standard scripts and procedures.
• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
• Create a sales funnel that can support quota overall attainment.
• Make and receive calls with the intent of selling products/services or renewing existing contracts.
• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
• Convert small starting opportunities to significant sized opportunities over time.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Undertake research to understand prospect organization structures and identify important players.
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Develop excellent technical knowledge needed for value proposition and solution selling.
• Collate and deliver exec-level presentations.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
• Maintain the CRM to ensure all relevant data is captured promptly.

Competencies

• You will provide renewal selling services or solutions to a dedicated territory in Indonesia and other SEA region. Each region will be managed by a dedicated Renewal Sales Representative as an account manager. Candidates with excellent command of Bahasa Indonesia and English language, cultural nuisance are encouraged to apply for this role as it requires business language liaison with each territory.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• 5 days work week (Mon - Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Onboarding and on-the-job learning programme will be provided.
• Comprehensive healthcare and medical plans including flexible benefits programme.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

Role Overview:

In this role, you will be responsible for supervising and managing the execution of all campus graduate training programs and skilling initiatives in both Singapore and Malaysia. This involves ensuring the effective delivery of the programs, coordinating with trainers and facilitators, monitoring progress, and guaranteeing that the learning objectives are met successfully. Additionally, you will work closely with stakeholders to address any challenges that may arise and continuously seek ways to enhance the effectiveness and impact of the training programs across both regions.

Job Description:

• Collaborate with support functions such as TSC and TAG to establish a pipeline for annual graduate hires, working closely with these teams to forecast and strategize graduate recruitment.
• Partner with business leaders in the region to identify skill development needs (S2D, S2R, and S2C), leading cross-functional teams in evaluating, planning, and executing learning and development strategies to address learning requirements in Singapore and Malaysia.
• Building rapport with teams to support learning needs of the business, acting as a subject matter expert and ensuring that all initiatives are clearly prioritized and delivered within agreed timescales.
• Driving customization of training programs to meet the region-specific learning needs.
• Reviewing participant attendance, evaluating trainer performance and the effectiveness of training programs.
• Prepare regular reports for L&D and business leadership teams.
• Work with other L&D Team members across the globe to share common best practices.
• Have cadence calls with the leaders weekly/monthly/quarterly call with practice to discuss progress, issues, risks and performance.
• Review ongoing opportunities in pipeline and discuss strategies.
• Implement the project plan related to the execution of training programs as directed by the Learning Delivery Lead.
• Generate / Respond to the Skilling Needs.
• Drive SkillUp compliance for learning goals.
• Engage with government agencies such as IMDA (Singapore), MDEC, and HRDC (Malaysia) regarding various funding programs and organize training accordingly.
• Analyze and promptly report feedback in terms of L1, L2, and L3 from programs/initiatives to the Solutions team and consultants.
• Liaise with external vendors for execution of Programs / initiatives (facilitator schedules)
• Monitor and ensure adherence to the Vendor engagement in terms of delivery and quality

While Learning delivery is the primary responsibility of the role, candidate will also be responsible for engaging and managing relationships with all business practices in their geo and work with local leaders to understand their business/learning needs. Be the Brand Ambassador for Cognizant Learning and Development.

Requirements:

• At least 24 months commitment to stay in the new role
• Strong team player with excellent relationship-building and communication skills
• Proficiency in Excel with hands-on experience in basic Excel formulas like VLOOKUP, PivotTables, and fundamental PowerPoint skills
• Ability to work effectively with minimal supervision.
• Go getter and ability implement and innovative.
• Good understanding of Business and technology landscape.
• Good Communication/presentation skills.
• Cross Cultural adaptability and learn ability
• Should be empathetic and a team player.
• Fast learner with a willingness to learn from setbacks.
• Competent in Infographics, MS office and reporting tools.
• Project Management abilities.

- Full Time
- Pasir Panjang
- Basic + OT + Meal + Shift + Incentive + Transport

Job Scope:
- Responsible to ensure twist locks are removed/fixed to the Container.
- Twist locks lashing gears, while using such equipment, work in a safe and efficient manner, adhering to standard operating procedures and complying to safety rules and regulations in the operational areas.

- Assist in water bunkering operations.
- Any other ad-hoc duties as and when assigned

Requirements:
- No experience needed
- Only Singaporean may apply

Interested applicants may Whatsapp to

Cynapse is an awarded AI Software Product company specializing in Enterprise-grade Vision AI in highly challenging environments. Our software platform is leveraging cutting edge cloud/on-premises/edge platforms, advanced computer vision algos, advanced ML concepts & models and more.

The company is led by globally renowned experts who previously headed large groups at Microsoft and Intel. The company HQ is located in Singapore (One North Area) and operates in over 10 countries.

Cynapse is looking for a talented and highly motivated Project Management Officer (PMO)/Quality Assurance (QA) Intern to join our team that delivers a challenging, enterprise-scale Video Content Analytics solutions to global customers. You will conform to high standards of project planning and management, working in a cutting edge, dynamic and professionally challenging environment.
Successful interns may be offered a full-time permanent position at cynapse at the end of the internship period.

Responsibilities

The selected candidate will be involved in one or more job item listed below, depending on management decision:
- Supporting the planning and delivery of Vision AI Software Projects/Programs in Singapore and other countries
- Support multiple on-going projects
- Assist with the project planning, resourcing and scheduling
- Assist in ensuring that projects are delivered on time, and provide timely reports on project status and activities Assist in requirements gathering and validation, solution development and testing, deployment, UAT and solution commissioning
- With guidance, perform usage tests on software thoroughly, identifying bugs and defects.
- Evaluates different functionalities and aspects of the product and generate report.
- Assist in communicating and managing vendors, sub-contractors, partners and other stakeholders
- Follow the company PM best practices
- Work in an Agile environment (SCRUM)
Qualifications
- Completed at least 1 year of studies as part of a Diploma/Bachelor/Master in one of the following subjects: IT/Engineering/Project-Management
- At least 6 months of experience in managing or delivering IT project/s
- Some Experience with vendors and partners management
- Analytical Thinking
- Innovative, motivated and a quick learner, attention to detail, curiosity, and passion for technology
- Bonus: Technical background/experience with software development
Benefits
- Unique opportunity to work with a talented global team on cutting edge technologies
- Informal and exciting work environment with flexible hours

Job Types: Full-time, Internship

Contract length: 6 months

Pay: $1,100.00 - $1,500.00 per month

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: In person

Company Information

Thermo Fisher Scientific (NYSE: TMO) is a global leader in the field of science, dedicated to improving the world's health, cleanliness, and safety. With a proven track record and a highly skilled workforce of over 30,000 employees, we are committed to delivering exceptional solutions to our diverse customer base. We proudly serve over 350,000 customers, including pharmaceutical and biotech companies, hospitals, universities, research institutions, and government agencies. Our renowned brands, Thermo Scientific and Fisher Scientific, provide a comprehensive range of advanced analytical instruments, laboratory equipment, software, services, consumables, and reagents. Our innovative technologies empower scientists and researchers to expedite scientific breakthroughs and contribute to advancements in healthcare, environmental preservation, and more. Join our ambitious team at Thermo Fisher Scientific and become part of the force shaping the future of science.

Job Description

As a Compliance Specialist III, you will be a crucial member of our Research division, ensuring that our business operations adhere to global trade regulations and Thermo Fisher policies. Your extensive experience in trade compliance will be instrumental in achieving smooth imports and exports. Working collaboratively with colleagues throughout the organization, you will provide training, guidance, and assessments to promote compliance and minimize risks. Your responsibilities will also include handling transactional activities related to import and export regulations, such as goods classification, license applications, and completion of necessary documents. Additionally, you will support our Global Trade Compliance Team by conducting assessments and audits, resolving compliance issues, and implementing corrective measures. Your technical expertise and meticulousness will ensure that our operations consistently meet the highest standards of compliance and integrity.

Responsibilities:

• Provide training and guidance on import and export regulations
• Conduct assessments and audits to ensure compliance
• Assist in resolving trade compliance matters
• Collaborate with Legal counsel on government audits and possible violations
• Coordinate with other team members on process development and risk evaluation
• Manage multiple projects involving cross-business functionality

Requirements/Qualifications:

• Bachelor's degree or equivalent experience in import or export
• 5-10 years of trade compliance experience focused on import/export
• Technical or scientific background preferred
• Experience in logistics and Customs (Import) Broker's license is a plus
• Proficient in MS Office
• Excellent oral and written communication skills
• Excellent collaborator with the capability to work autonomously
• Exceptional organizational skills

Apply today! http://jobs.thermofisher.com

Responsibilities:

• Responsible for improving a website’s visibility and ranking on search engine results pages where the primary goal is to increase organic traffic to a website through the optimisation of various on-page and off-page elements.
• Keyword Research and Analysis: Conduct keyword research to identify relevant search terms and phrases, and analyse keyword performance to inform content and optimisation strategies.
• On-Page Optimisation: Optimise website content, meta tags, headings, and internal linking structure to improve search engine visibility and user experience.
• Technical SEO: Address technical aspects of website optimisation, including site speed, mobile-friendliness, crawlability, and indexability to enhance search engine rankings.
• Content Strategy: Develop and execute content strategies that align with SEO best practices, including creating high-quality, keyword-rich content and optimising multimedia elements for search engines.
• Link Building: Implement link building strategies to acquire high-quality backlinks from reputable websites, improving domain authority and search engine rankings.
• Performance Monitoring: Monitor and analyse website performance using SEO tools and analytics platforms, and provide regular reports on key performance indicators and optimisation efforts.
• SEO Compliance: Stay informed about search engine algorithm updates, industry trends, and best practices to ensure compliance with SEO guidelines and standards.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Join Our Thriving HR Team: Senior HR Specialist | HR Generalist | With min. 2 years experience

Are you driven by the excitement of building a talented team and fostering a vibrant work culture? If you have over three years of HR experience, we want to connect with you!

Your Role:

• Source, interview, and onboard top-tier talent.
• Oversee work pass applications and renewals for a flawless onboarding experience.
• Develop and implement training programs to boost employee skills.
• Set performance goals, conduct reviews, and manage employee relations.
• Ensure strict adherence to labor laws and regulations.

What We Need:

• A diploma or degree in HR or a related field.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management capabilities.
• Proficiency in Microsoft Office Suite.

What We Offer:

A competitive salary and benefits package, including health insurance!

Ready to take your HR career to the next level?

Apply now through our website or WhatsApp us at 80353296 or email us at [email protected]

Product area

The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google’s own Product teams with essential partnerships to help Google’s user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.

Job description

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

Additional job description

In this role, you will oversee efficient business operations in billing, payments, and contracting workflows for Sellside. You will proactively and reactively support the broader analyst team and extended workforce in handling case requests from Sellside Sales users.

Qualifications

Job responsibilities

• Manage service workflows for FinOps including, but not limited to: invoice and payment reconciliation, business agreement creation support.
• Identify areas to contribute to the team goal of realizing operational efficiency gains by streamlining FinOps processes, gathering and analyzing feedback from users and internal teams to improve existing workflows.
• Increase efficiency of team resources by identifying and resolving pain points and knowledge gaps and perform other administrative and operational role-related tasks such as liaising and aligning with cross-functional Financial Operations teams.
• Oversee Ad Manager invoice disputes and processing billing modifications, and support the automation of Ad Manager billing workflow.
• Liaise on behalf of our Sales teams, with various internal cross-functional teams to resolve billing and payment issues promptly.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in Account Management, Ad Operations, or Project Management.

Preferred qualifications

• Experience using monetization or ad serving solutions (e.g., Google AdManager, AdSense, AdMob, other solutions)
• Experience with streamlining operational process (e.g. automation) and familiarity with SQL.
• Extensive knowledge of project management methodologies including experience in managing medium to large and short/long-term projects.
• Broad understanding of online advertising (e.g., ad serving, monetization solutions) and key platforms and trends (e.g., desktop, mobile, video).
• Ability to take initiative, be proactive, operate in a rapidly changing industry, and work well with a team.
• Excellent analytical skills (e.g. understand monetization metrics and derive optimization), operational efficiency, and stakeholder management skills.

Job Description

• You will be part of the Group Tax team based in Singapore overseeing the full spectrum of tax matters
• Responsible for the group’s direct tax, indirect tax and transfer pricing matters
• Responsible for tax compliance and tax reporting of the group, including review or preparing tax returns, where appropriate
• Coordinate or prepare transfer pricing documentations for the group to ensure the compliance of transfer pricing regulations
• Assist with research and implementation of various tax initiatives which includes working closely with stakeholders to understand the tax impact of business operations and ensure that tax needs are identified, considered and communicated
• Manage tax audits with close collaboration with finance teams
• Participate in ad-hoc projects

Requirements

• Bachelor's Degree in Accountancy, Finance or related fields
• CPA / CA or advanced taxation qualification is preferred
• Minimum 4 years of relevant experience preferably in a tax function in a Big 4 firm and/or relevant tax experience in a MNC
• Strong technical knowledge of direct and indirect taxes and transfer pricing regulation
• Experience in handling cross-border taxes and transfer pricing is preferred
• Excellent interpersonal, verbal and written communication skills
• Able to manage project independently

About Our Company

Headquartered in Shanghai, AIKIT Pte Ltd is a premier food technology company, revolutionizing the culinary landscape with our innovative smart kitchen network. Merging advanced technology with efficient supply chain management, we redefine the concept of convenience food and lead innovation in the food industry.

Our brand, instaChef is a leader in the food technology industry, innovating with smart kitchens to transform how food is prepared and delivered. Our commitment to combining technology with compelling design makes us pioneers in the food tech space. Marrying technology and food together, we are dedicated to serve quick, traditional and authentic food that will cater to the appetites of all ages and at a price that screams value.

Job Overview

We are seeking an individual with a mindset for continuous improvement and can adapt quickly in a startup environment to join our team in Singapore. This position will require to design, develop and maintain quality test plan, conduct functional and performance testing.

Responsibilities

• Responsible for the quality assurance of mobile and PC software; develop reasonable test plans and testing strategies to ensure testing work proceeds efficiently and orderly.
• Responsible for the software and hardware testing of the company's intelligent hardware products; coordinate and carry out acceptance testing.
• Based on product requirements and business logic, develop test plans, construct user scenarios, write and execute test cases, and produce test reports.
• Organize and execute testing tasks, compile and analyse test results, track and identify product defects, actively promote resolutions with the development team, review the testing process to ensure quality.
• Provide product optimization suggestions from the user's perspective to enhance the product experience.

Requirements

• Bachelor's degree or above in Computer Science, Software Engineering, or related fields
• At least 2 years of software or mobile app testing experience; overseas app testing experience is required.
• Familiar with software testing processes and methods; able to analyse and design test cases based on product design requirements.
• Proficient in SQL; candidates with some development abilities are preferred.
• Good documentation skills; understanding of software testing standards and systems.
• Highly proactive with a strong sense of responsibility; strong logical analysis skills; excellent communication skills; actively promote progress and strong team collaboration abilities.

Benefits

• Annual Bonus (AWS)
• Variable Bonus
• CPF Contribution
• Annual Leave Benefit
• Medical & Hospitalization Benefits
• Referral Incentive (up to $300)
• Staff Purchase Discount
• Personal & Professional Development
• Collaborative Work Culture
• Positive Work Environment

Other Information

• Working Hours: 5 days work week (Mon to Fri), 9:00am to 6:00pm
• Work Location: 29 Media Circle, #02-09 Alice @ Mediapolis, Singapore 138565
• Company transport provided (Buona Vista MRT Station)

Company Video

https://www.youtube.com/watch?v=DJ8eUu5vsho

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships

Key Responsibilities:

• Support business operations by building a candidate pipeline and participating in sourcing activities for open positions.
• Oversee the full spectrum of hiring and onboarding activities, including system setup, new hire induction, and maintaining the employee database.
• Contribute to the development of a winning HR team by ensuring efficient data management and supporting HR reporting requests.
• Provide direct support to employees in implementing HR services, policies, and programs while ensuring compliance.
• Assist with administrative support for HR projects and initiatives.

Academic Requirement:

• Open to graduating students or recent graduates in Human Resources, Communications, or similar fields.

Minimum Relevant Experience:

• No prior experience is required, but internship or relevant part-time work in HR is an advantage.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• High attention to detail with accuracy in data management and reporting.
• Ability to interact professionally with employees at all levels.
• Flexibility and willingness to adapt in a fast-paced environment.
• Demonstrates initiative and takes ownership of tasks.
• Works collaboratively within a team and contributes to a positive work environment.
• Eager to learn and grow in the HR field.
• Upholds high standards of confidentiality and ethical behaviour.

At Concentrix, we strive to find and grow exceptional people like you.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy, Talent and Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

Renewal Sales Representative

Reporting to the Sales Manager, the Renewal Sales Representative role will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.

As part of our organization’s growth, this is a permanent role where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

Responsibilities

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
• Understand and capture the Voice of the Customer for assigned client.
• Respond to customer inquiries by following standard scripts and procedures.
• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
• Create a sales funnel that can support quota overall attainment.
• Make and receive calls with the intent of selling products/services or renewing existing contracts.
• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
• Convert small starting opportunities to significant sized opportunities over time.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Undertake research to understand prospect organization structures and identify important players.
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Develop excellent technical knowledge needed for value proposition and solution selling.
• Collate and deliver exec-level presentations.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
• Maintain the CRM to ensure all relevant data is captured promptly.

Competencies

• You will provide renewal selling services or solutions to a dedicated territory in Malaysia and other SEA region. Each region will be managed by a dedicated Renewal Sales Representative as an account manager. Candidates with excellent command of Mandarin or Bahasa Malaysia and English language, cultural nuisance are encouraged to apply for this role as it requires business language liaison with each territory.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• 5 days work week (Mon - Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Onboarding and on-the-job learning programme will be provided.
• Comprehensive healthcare and medical plans including flexible benefits programme.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

Based in Singapore, the QA Engineer (Intern) is responsible in ensuring the web & mobile applications are robust, conform to the specs, void of bugs, usable to the end users.

What will you do

• Work closely with the software engineering team to ensure high quality across web and mobile applications.
• Develop, document, maintain and execute test cases based on given requirements.
• Be an active part of a world-class engineering team, participating in design sessions, planning and technical discussions.
• Contribute to the improvement of existing automation frameworks.

What do we expect

• Understudying a technical degree or diploma.
• Basic knowledge of Quality Assurance concepts and curiosity about different areas of software testing.
• Basic proficiency in at least one of the programming languages: Python, Java, and JavaScript.
• Self-motivated and eager to learn.

Job Responsibilities

• Hunting Singapore clients for a Regional Digital Marketing Agency
• Develop a comprehensive media plan to meet partners'/clients’ business needs.
• Sell and market a full range of digital marketing solutions to business partners/ad agencies.
• Identify and develop new business opportunities.
• Organize & participate in sales visits with potential and existing partners/ad agencies/key clients.
• Work closely and develop good relationships with Key Business Partners.

Job Requirements

• 2+ years of work experience in sales & marketing from the advertising media field.
• Have a passion for sales and the ability to work towards targets.
• Experienced in hunting for clients, preparing proposals and media planning, conducting presentations & closing the deal.
• Establish instant rapport with partners/ad agencies/key clients.
• Result-oriented, positive, self-motivated, outgoing, and good interpersonal skills.
• Show a sense of aggression and capability.
• Good command of both written and spoken English

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The Worldwide Developer Relations team is looking for a motivated App Store Review Specialist that demonstrates critical thinking, integrity and acute attention to detail. Your focus will be qualifying third-party applications to ensure safety for app users and a place for developers to thrive. Our work fuels the user and developer experiences across all Apple platforms globally.

Description

The guiding principle of the App Store is simple — we want to provide a safe experience for users to get apps and a great opportunity for all developers to be successful. We have updated the App Review Guidelines with that principle in mind. (https://developer.apple.com/app-store/review/guidelines/)

• Through our training process, you will be an expert in understanding, supporting, and improving the App Review process.
• As a trained specialist, you will demonstrate excellence in determining whether apps are reliable, perform as expected, and are free of offensive material.
• You will screen every app assigned to you based on a set of technical, content, and design criteria. - You will quickly scan app concepts and identify recent app updates changes to assess app complexity.
• You will work independently and as part of a team, and remain flexible to the needs of the business.
• You will communicate clearly and provide regular feedback to developers.
• You will collaborate with team members and share suggestions on business and process improvements.

Minimum Qualifications

• Language proficiency in English and Vietnamese, as this role will frequently be supporting language-specific apps.

Preferred Qualifications

• Experience with content review or similar environment.
• Ability to identify changes to apps between submissions, with a keen attention to detail.
• Excellent judgment and integrity, with the ability to make timely and sound decisions.
• Ability to work quickly and proficiently under tight timelines, while prioritizing a full workload and delivering exceptional quality.
• Comfortable reviewing a consistently high volume of apps daily.
• Passionate about providing outstanding customer service, and having a positive attitude that is upbeat, adaptable, and results oriented.
• Excellent writing and interpersonal skills.
• Thorough knowledge of Apple platforms, and being committed to our vision to support the developer community.

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Able to work overtime

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

- Able to speak English and Mandarin to oversee activities with Chinese-speaking associates

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Able to work overtime

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

- Able to speak English and Mandarin to oversee activities with Chinese-speaking associates

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities :

• Responsible for sales & marketing of scientific, laboratory & research instruments to the scientific research community and industries
• Engage key account customers, source out new accounts and other business opportunities
• Provide excellent customer service through product knowledge, handling inquiries and eventual sales order
• Managing product lines from strategic planning to tactical activities

Requirements:

• Degree in any Science discipline (Materials Science, Nanotechnology, Physics, Chemistry, Chemical Engineering, or related field)
• Preferably with at least 1 year of sales experience in the relevant industries
• Candidates without experience are welcome as training will be provided
• Dynamic, self-motivated with excellent interpersonal, comunication and presentation skills
• A team player who is resourceful and able to multi-task

We are seeking a website specialist to assist with populating content, widgets and build responsive layouts for our website revamp. The ideal candidate will have technical expertise on frontend development, experience in using content management systems like Sitefinity and have good understanding of user experience principles.

Responsibilities:-

• Build webpages with custom widgets and content in Sitefinity for the new website.
• Publish and manage webpages.
• Collaborate with the content team and page owners to meet project deadlines.
• Ensure consistency in design and content across the website.

Requirements:-

• Diploma holder in relevant field of studies, e.g: frontend development.
• Minimum 1 to 2 years of experience in website.
• Knowledge of Figma, Photoshop, HTML, CSS, JavaScript for enhanced web functionality.
• Experience with web content and editing, widget layouts and page publishing in Sitefinity.
• Understanding of UX/UI design principles.
• Ability to communicate updates and changes with stakeholders.
• Strong attention to detail and ability to follow design guidelines.

Please submit your resume and a brief cover letter highlighting your relevant experience with building web pages.

Working Hours:

Mon - Thur: 8.30am-6.00pm

Fri: 8.30am-5.30pm

Contract Duration: 6 months starting from November 2024