Position Summary

To assist the department to manage the quality assurance function and achieve customer’s

satisfaction.

Responsibilities

Primary Responsibilities

• Ensure all processes and procedures comply to Customer's Standards and GMP requirements.

• Lead and Drive Quality Awareness for team in WH/PA with plans.

• Lead and Drive for Quality Improvement and Root Cause Investigation for NCR/Customer Complaints to improve KPI performance.

• Lead GMP & GDP Audits for Production Assembly and Warehouse.

• Provide Quality Trainings for new/existing employees.

• Maintain the documentation of and conduct site training for all assigned SOP and WI.

• Maintain a detailed training plan for all staff and ensure that training is completed in a timely manner.

• Ensure all relevant SOPs and WIs are adhered in assigned operations.

• Identify issues in efficiency and work on improvements.

• Staff performance management

• Enforce strict safety guidelines and company standards

• Preparation of various reports (KPI, GMP & GDP, etc)

• Other adhoc duties as assigned from time to time.

Qualifications Summary

Experience:

• Experience in ISO9001/GMP system.

• Experience in GMP/GDP/ISO audits.

• At least 5 years of working experience in manufacturing industry.

Education:

• Diploma or degree within relevant field or similar working experience.

Skills:

• Positive mindset.

• Leadership Skill.

• Able to multitask.

• Energetic to strive for improvement.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

About the job

Reporting to the Logistics manager, you play a significant role in IKEA Tampines supply quality, health and safety standards in the goods flow process and customer delivery processes. You will contribute to positioning the IKEA Tampines In-store logistics department as a responsible partner in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.

Your assignment

• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus.
• Secure implementation of the Supply Quality “Detect-Correct-Report” way of working in all parts of logistics operation with a zero-tolerance approach towards non-compliant goods meeting the customer.
• Work together with internal stakeholders, supply chain partners and external service providers, with regards to quality, safety, and health related topics.
• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus
• Ensure warehouse racking, handling equipment and unit load inspections are conducted according to local legislations and IKEA requirements. Assess the goods flow processes in the area of health, safety and quality and share findings with the Logistics Manager.
• Collecting, reviewing and analysing data to ensure highest quality of incoming goods.
• Secure a competent goods flow team that can execute its assigned responsibilities related to health, safety and quality with confidence, through mandatory trainings and on boarding for new co-workers.
• Identify, and develop talents and successors in the goods flow team in the area of quality, safety and compliance.

Your profile

• At least 3-5 years of experience in a logistics and supply chain management
• Good knowledge in Safety, Quality and Sustainability.
• A passion for logistics and working in a fast-paced and constantly changing retail environment.
• Proven ability to deliver results while communicating effectively and developing people.
• Ability to work according to the needs of the business across rotating day and night shifts, weekends, and public holidays.

Supplier Scouting (20%)
- Support potential supplier scanning.
- Support project documentation and presentation.
- Liaise with various departments/divisions on information gathering.
- Research of free trade agreements within ASEAN.

System Data & Contracts Maintenance (30%)
- Support in ensuring data quality on various purchasing tools.
- Prepare contract documents with suppliers and route for signatures.

Purchasing Support (20%)
- Provide support to other business functions with regards to enquiries about pricing, master data maintenance.
- Ensure documents / approvals are in place for Mitigation checks.
- Preparation and sending of mass communications to suppliers.

Purchasing Quality (30%)
- Support team members in the ISIR by checking documents for accuracy and requesting technical information (test reports, drawings) from suppliers.
- Create and implement Engineering Change Notifications for the ASEAN region to approve changes of products, manufacturing processes, materials or packaging.
- Support in releasing new products and maintaining related internal processes and systems.
- Assist investigations of customer complaints.
- Update system for certificates, audit reports, etc.
- Assist problem solving with suppliers.

Job Description

PROJECT:

• Maintaining of our scope certification and be certified ISO9001 and AS/EN9120
• Internal deployment of Quality System according to Branch objectives, the company's constraints and customers’ requirements.

METHODS & LEAN:

• Contribute to the continuous improvement of the organization of the different flows
• Apply lean principles with design activity level, project management level and a design strategy level
• Drive the lean spirit of the organization in the Singapore facility
• Implement the working methods and organization from Paris in Singapore for logistics activities under Part 21/145 regulatory in compliance with Headquarters processes
• Continuously identify improvement areas and applying new techniques to enhance existing operation standards.
• To be the link between the French team/employees and Singapore team/associates to get an easy best practices exchange
• Train and support teams in Lean and methods
• To be the methods and Lean contact with French management from Paris in Singapore
• Manage 5S leans projects to achieve productivity and achieve process yield
• Preferred experience in handling AFNOR audit and European Standard audits, ISO9001 and AS/EN9120

QUALITY:

• Manage the quality department in Singapore
• Promote Quality to all organization in Singapore
• Implementation and follow up of quality procedure
• Participate in meetings to set up new flows, new contracts.
• Manage all internal and external audit and relationship with customers quality departments
• Write and follow up audit report and actions plan
• Handle the Quality surveys

SKILLS:

• Integrity and exemplarity.
• Excellent communication skills.
• Result oriented mind.
• Good data analytical experiences.
• Well-versed in excel and Microsoft word, PowerPoint.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

About Moore

At Moore, our purpose is to help people thrive – our clients, our people, and the communities they live and work in. We are a global accounting and advisory family with over 34,000 people in 522 offices across 112 countries, connecting and collaborating to take care of the needs of our stakeholders - our clients, our people and the community at large - at local, national and international levels.

When you work with Moore firms, you will work with people who care deeply about your success and who have the dedication to develop you to the full potential. In Moore Stephens LLP, you will be part of a business transformation process in the creation of a unique firm.

About the role

You will have the opportunity to help shape, influence and drive the business of the Firm. We are looking for ambitious candidates who can and wish to make a difference. Your personal development needs will be provided for by the Firm. Audit Directors will be groomed to be admitted as Partners under the Firm’s fast track programme. Direct admittance to Partnership is envisaged for the right candidates.

Responsibilities:

• Lead a team of audit professionals and manage a portfolio of audit clients
• Oversee proper execution of external audit engagement including planning, execution of fieldwork and review of audit engagements
• Develop and maintain client relationships develop new business opportunities
• Involvement in functional areas and development of new service lines

Requirements:

• A recognized degree in Accountancy or professional accounting qualifications such as ACA, ACCA, CPA, Australia or equivalent
• Experience in shipping industry is an advantage
• Relevant experience with large/medium size public accounting firms
• Excellent communication, technical and interpersonal skills

Key Responsibilities: Support the Head of Technical and Compliance in reviewing and monitoring that Financial Statements Audit and Assurance Engagements within the firm, as well as firm-wide policies, processes, and procedures, comply with all applicable Pronouncements, including International Standards on Auditing (ISA), International Financial Reporting Standards (IFRS), International Code of Ethics for Professional Accountants (IESBA), International Standards of Quality Management (ISQM), corporate regulations, and other authoritative pronouncements.

Candidates for this role will be supporting the firm’s technical department in achieving the following outcomes:

• Establishing policies and procedures within the firm to ensure compliance with the above Pronouncements.

• Implementing and monitoring the Firm’s program to compliance with ISQM.

• Planning and conducting risk assessments and quality control reviews on engagements, to ensure compliance with the above Pronouncements.

• Validating that controls established by the Firm to comply with the Pronouncements are operating effectively and timely.

• Analyzing and identifying gaps, and potential areas of improvement, in quality control procedures within the Firm to ensure compliance with the above Pronouncements, and proposing remediation plans.

• Conducting real-time reviews of financial statements audit and assurance engagements before audit opinions are signed.

• Carrying out root cause analyses and monitoring effectiveness of action plans to address areas of weaknesses identified.

• Training, coaching, developing and cultivating technical competencies to ensure capability of designated employees to maintain and comply with the Pronouncements.

• Preparing and collating information/reports for regulatory and internal reviews and handle any related coordination work.

Requirements:

• Bachelor’s degree in accountancy or other relevant disciplines.

• Minimum 8 years’ experience in an audit and/or quality role, within a Public Accounting firm.

• Candidates with experience in similar quality management roles are preferred.

• Excellent presentation, written and verbal communication skills to communicate across all levels of staff and management.

Overview: We are seeking a talented and experienced Quality Engineer to join our team to help with Automation via Selenium. The ideal candidate will be responsible for designing, developing, and executing automated tests to ensure the quality and functionality of our web applications. This role requires a deep understanding of Selenium, JIRA, test automation frameworks, and software development life cycles.

Key Responsibilities:

1. Test Automation Development:
   Design, develop, and maintain automated test scripts using Selenium.
   Create and implement comprehensive test automation frameworks.
   Integrate automated tests with JIRA and Continuous Integration/Continuous Deployment (CI/CD) pipelines.
2. Test Planning and Execution:
   Develop detailed, comprehensive, and well-structured test plans and test cases.
   Execute automated test scripts and analyze results to ensure software quality.
   Identify, record, document, and track bugs using bug tracking tools.
3. Collaboration:
   Work closely with software developers, QA analysts, and product managers to understand product requirements and functionality.
   Collaborate with DevOps and development teams to optimize the automation processes.
   Provide feedback and recommendations to developers on software usability and functionality.
4. Continuous Improvement:
   Stay up-to-date with the latest industry trends and best practices in test automation.
   Continuously improve and refactor automated test scripts and frameworks.
   Mentor and support junior QA team members in test automation techniques and best practices.
5. Application Support and Improvement:
   Able to support application improvement through:
   Review and support refactoring and optimization of application
   Architect and implementing a data schema

Qualifications:

• Education:
  Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
  2+ years of experience in test automation using Selenium.
  Experience with programming knowledge such as Java, Python, or C#.
  Proven experience in developing and implementing test automation frameworks.
• Technical Skills:
  Proficient in Selenium and test automation tools.
  Understanding of software testing principles, methodologies, and best practices.
  Experience with version control systems like Git.
  Familiarity with JIRA and CI/CD tools.
  Knowledge of web technologies (HTML, CSS, JavaScript), message broker (rabbitMQ) and databases (SQL, NoSQL).
• Soft Skills:
  Excellent problem-solving and analytical skills.
  Excellent communication and collaboration skills.
  Ability to work in a fast-paced and agile development environment.
  Detail-oriented with a passion for delivering high-quality software.

Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

About the Company:
Sizable and established hospitality, tourism and entertainment group. With upcoming expansion of business and increasing footprint in Singapore, the company is looking to grow its technology capabilities.

Position Overview:
The Associate Director / Director, IT Audit, will play a pivotal role in strengthening our IT department's audit and assurance capabilities. Reporting directly to the Chief Information Officer (CIO), this position will closely partner with the 1st line of defense and front the 3rd line of defense (internal audit team). This collaboration ensures that our IT risk management, governance, and internal control processes are thoroughly assessed and improved.

Key Responsibilities:

• Develop and execute a comprehensive IT audit plan to assess the effectiveness of IT controls, security, and compliance.
• Partner with the 1st line of defense to ensure IT processes and controls are designed and operating effectively.
• Front the 3rd line of defense (Internal Audit team), facilitating external audit engagements and ensuring thorough and timely completion.
• Evaluate IT policies, procedures, and practices to ensure compliance with regulatory requirements and industry standards.
• Identify and assess IT risks, providing actionable recommendations to mitigate potential issues.
• Collaborate with IT and business stakeholders to ensure alignment of audit activities with organizational goals.
• Prepare detailed audit reports, highlighting key findings, recommendations, and action plans.
• Monitor the implementation of audit recommendations and ensure continuous improvement.
• Stay current with emerging IT risks, technologies, and regulatory changes to keep the audit process relevant and effective.
• Mentor and develop junior audit staff, fostering a culture of excellence and continuous learning.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Accounting, or a related field. Advanced degree or professional certification (CISA, CISSP, CISM, etc.) is desirable.
• Minimum of 7 years of experience in IT audit, with a strong background in collaborating with the 1st line of defense and managing engagements with the 3rd line of defense.
• In-depth knowledge of IT governance, risk management, and internal control frameworks (e.g., COBIT, NIST, ISO).
• Proven track record of leading and executing IT audit projects in a complex and dynamic environment.

Apply:
If you are interested in the above job or other IT leadership / IT Governance positions, please kindly send your CV to Shannagh Wu at [email protected]

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Join a Leading MNC in Chemical Manufacturing!

Are you passionate about quality assurance and looking to make a significant impact in the chemical industry? We are seeking a dedicated Chemist to join our client’s Quality Assurance Section. This is a fantastic opportunity to work with advanced equipment and comprehensive laboratory facilities, supporting the QA Manager in managing product quality and laboratory operations.

What's in it for you?

• Competitive Remuneration Package: Up to $4500 basic salary plus $280 fixed allowances.
• Convenient Work Location: Based on Jurong Island with company transport provided at designated points.
• Stable Work Schedule: Monday to Friday, 8.30 am to 5 pm.

Responsibilities:

• Plant Support: Provide support in the production of polyolefin products (polyethylene and polypropylene) and oversee the shipping inspection of finished products.
• Method Development: Establish and review test methods, equipment, and manuals to meet new requirements and ensure continual improvement.
• Maintenance: Maintain laboratory facilities and equipment in good working condition, including performing instrument troubleshooting.
• Laboratory Operations: Oversee day-to-day laboratory activities, such as scheduling tests and managing inventory control of laboratory supplies.
• ISO Coordination: Coordinate with internal and external parties for ISO 9001 activities and monitor the progress of ISO programs.
• Housekeeping and Safety: Maintain good housekeeping practices and ensure safety and environmental protection in the laboratory.

Requirements:

• Educational Background: Possess a Degree in Chemical, Chemistry, Polymer Technology, Material Engineering, or a related discipline.
• Experience: Minimum 2 years of quality assurance experience within the chemical industry.
• Knowledge: Proficiency in quality assurance processes and ISO management systems is essential.
• Skills: Demonstrated ability as a team player with initiative, drive, and excellent communication skills (both written and verbal).

**Why Join My Client?**

• Be part of a leading multinational chemical manufacturing company.
• Work in a collaborative and innovative environment.
• Utilize advanced laboratory equipment and facilities.
• Contribute to maintaining high-quality standards and driving continuous improvement.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling, processing or monitoring allocated claims – primarily Healthcare (Medical malpractice) and Professional Indemnity across APAC following the established standards, procedures and guidance to deliver excellent customer service.

Involved Line(s) of Business:

Healthcare (Medical malpractice) and Professional Indemnity

Job Duties:

• Register, review, reserve and pay claims reported by brokers and cedants.
• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guidelines provided.
• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
• Identify and investigate suspicious / fraudulent claims under supervision.
• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organise and use suppliers to ensure appropriate and timely services are provided to customers.
• Identify non-standard or complex claims and escalating to supervisor
• Support more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.
• Monitor and file reports on cases below deductible
• Additional duties and responsibilities as warranted including ad-hoc projects.

Qualifications

Essential Requirements:

• Relevant academic qualification in the form of a law degree or, in the absence of the same, evidence of relevant claims handling experience.
• Possess Certificate of General Insurance ("CGI") from the Singapore College of Insurance is a minimum requirement. Where the job holder does not have this minimum qualification then the job holder is expected to complete the examinations and achieve the CGI within the probation period.
• Apply planning, prioritization and organizational discipline in managing workload
• Ability to exercise sound judgment and analytical ability.
• Possess negotiation skills and attention to details.
• A good team player and able to work independently and under pressure.
• Possess good interpersonal skill and customer service oriented attitude.
• Ability to work on relevant PC applications.

Working at Allied World

Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

· Instant membership in the Allied World Family — a global network of colleagues who will support your career journey

· A manager who will help you build your career through a structured coaching program

· Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.

Our client, a marine company in Singapore dealing with shipyard , is looking for a QA professional. As a member of the QA team, you will play a critical role in ensuring the highest standards of safety and quality across our operations. You will work closely with various departments to develop and implement QA policies, procedures, and initiatives. This is a unique opportunity to contribute to the success of a dynamic and growing organization in the maritime industry.

• Reviews and updates organization Quality policy and objectives for Management’s approval

• Reviews & updates company Occupational Health & Safety policy & objectives for Management’s approval
• Prepares, reviews and updates Quality Management System (QMS) and Occupational Health and Safety Management System (OHSMS) manuals, procedures and forms
• Interprets and implements quality assurance standards and procedures
• Reviews the implementation and effectiveness of standards and procedures
• Plans & conducts internal audits for ISO 9001:2015 & ISO 45001:2018 as scheduled in the annual work plan
• Plans and conducts Management Review Meeting for ISO 9001:2015 and ISO 45001:2018
• Manages 3rd party certification body audits for ISO 9001:2015, ISO 45001:2018 and BizSafe STAR
• Co-ordinates with respective Departments for the preparation for external audits
• Follow-up on post audits activities
• Manages Document Control for all QMS and OHSMS documents to ensure latest revision
• Supports and works with various departments in procedure reviews and updates, ensures changes are incorporated in a timely manner and assists in assessment of these changes
• Identifies training needs and organizes training interventions to meet quality standards
• Conducts Factory Acceptance Test (FAT), workshop fabricated items inspection and onboard completion inspection both internally and externally
• Prepares inspection reports of inspection outcomes and updates overall inspection status summary
• Liaises with Clients and CLASS Surveyors on external inspection
• Monitors and expedites closure of all non-conformances of the company, if any
• Responsible to create and review Risk Management Plan for projects

• With strong background in ISO:9001-2015 QMS
• Technical Inspection and Writing
• Organizational Performance Management
• Quality Systems Management
• Leadership
• QA for Interior Design
• Graduate in Business Management
• Experience in outfitting will be advantange

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This job is involved in gathering, analysing, interpreting operations data to effect positive business outcomes. You will bring technical expertise to ensure the quality and accuracy of that data, then process, design and present it in ways to help management make better decisions.

You will also utilize your expert knowledge of operational systems, workflow processes and policies to ensure support of client service expectations, continuous improvement, and overall efficiency.

Job Duties and Competencies:

• Collaborate with the underwriting, operations, and finance teams to improve process interaction that led to better quality data.
• Gather data on current operations through observations, reports, and interviews.
• Analyse current operations to determine strengths and areas of improvement.
• Designs efficient operational processes and assist with implementation of changes.
• Ability to create dashboards using database application tools like Power BI.
• Provide quality assurance of imported data, working with outsourced service providers as necessary.
• Analyse data and information to identify business opportunities.
• Enhance workflow and cross-departmental engagements.
• Support initiatives for data integrity and normalization.

Essential Requirements:

• 5 - 8 years’ experience as data analyst, business analyst.
• Analytical skills to identify trends, patterns, and inefficiencies from gathered data to effect business processes.
• Breadth and depth of insurance business.
• Excellent computer skills and proficient in Excel, Word, Outlook, and database applications.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and a collaborative management style.
• Open to direction and collaborative work style and commitment to get the job done.

Working at Allied World

Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Job Responsibilities:

Reporting to the Head of IT, you shall be responsible to:

• Assist to manage IT projects for existing infrastructure enhancement and new infrastructure implementations
• Support and provide consultation on network related issues within the Company
• Able to manage on-going system changes, Windows server and system backup
• Provide helpdesk support to users, assist to set up lap/desk top, email accounts, telephone, system and folders access for new joins
• Perform daily administration and operational support in the area of network, security and voice over IP
• Develop and maintain operational procedures to ensure service reliability, security and user productivity
• Monitor network usage and performance to ensure system availability and stability
• Able to implement and configure network solutions, involving LAN/VoIP/VLAN
• Prepare documents and procedures for entire infrastructure

Job Requirements:

• A recognized Diploma or Degree in Computer Science, Information Technology or relevant qualification.
• CCNA certification would be an added advantage
• At least 3 years of relevant work experience in IT support environment, preferably in the insurance industry.
• Strong knowledge in computer networking and administration in servers and SQL in Microsoft Window platforms
• Hands-on in BCP and DR site support is a must
• Familiar with network equipment configuration such as Cisco, Juniper, Palo Alto etc, network security / LAN / VoIP and routing technologies solutions
• Able to work independently and as a team
• A fast leaner with great initiative and positive learning attitude
• Good interpersonal and communication skills

Other Information and Benefits

• 5-day work week (Mon- Fri, 9 am - 6 pm, 1 hour lunch),
• Walking distance from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Quality Engineer (Performance Testing)

Internal Code: A24005

What will you do?

We adopt an Agile development approach and work towards tech best practices and cutting-edge tools.

We are looking for software quality engineers who are passionate about improving the quality of the Government services provide. You will be part of an in-house team tasked with developing and maintaining the citizen disbursement system.

• Create and maintain test cases, test plans ensuring that they are up to date with requirements and policy changes
• Performance/security testing
• Familiar with Java
• Create, maintain, and improve the automated test framework and test environments.
• Conduct testing on new features and file defects.
• Perform various tests such as manual/functional/performance/exploratory tests support UATs.
• Assist in resolving production cases.
• Participate in all agile ceremonies.
• Leadership experience

What are we looking for?

• Degree in software engineering, computer engineering, electrical engineering, or infocomm-related discipline.
• At least 3 years of professional software quality testing experience with hands-on automation
• Experience in Python
• Experience in performing API Testing
• Strong understanding of testing techniques
• Strong understanding of test-driven development, continuous integration, and continuous delivery
• Experience with open-source automated testing frameworks (Robot, Appium, Selenium)
• Enterprise level testing tools (HP Mobile Center, HP UFT, HP QC, Sprinter)
• Experience with open-source performance testing tools (JMeter, Gatling, Locust) or enterprise level testing tools (HP LoadRunner)
• Experience with open-source penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise level penetration testing tools (HP WebInspect, Nessus, CheckMarx)
• Working experience in Agile environment will be an added advantage.
• Excellent verbal communication skills
• Proactive, self-driven and self-motivated

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

The incumbent will be required to design, control, implement and optimize automation systems and solutions:

• Responsible to support Projects and Operations (90%):
• Participate in development, execution, and deployment of IoT automation Projects or Products.
• Evaluating products to collect data from sensors and integrate that data to the control system and/or platform.
• Perform test and evaluation activities on Process Control System independently or in conjunction with vendors.
• Participate or lead quality or safety investigations and implement any automation solutions resultant from these investigations.
• Provide training to end users on process control system.
• The role includes research and development (R&D) tasks.
• Support the R&D team in Singapore (10%):
• Improve, propose new and support existing and future hardware and automation solutions.

Responsibilities:

• Manage customer complaints, corrective and preventive action programs.
• Work closely with customers, production and suppliers to meet the quality requirements.
• Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
• Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
• Responsible for product quality management, implement quality plans, drive quality improvement projects and prepare quality report to identify problem areas and work on problem resolutions
• Interface with and handle customers/vendors on quality issues.
• Handle the customer quality/customer satisfaction issues for global and major customers, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.
• Assume the focal role for investigating high failure rate customer issues, coordinating the use of different resources to investigate the customer issues.
• Lead the internal team members in achieving the ISO9001:2015 accredited certification as well as customer-specific qualifications.
• Work closely with internal team members and external suppliers to address product-related quality issues, and drive corrective and preventive actions for continuous improvement.

Requirements:

• Degree / Diploma in Engineering (Electrical Engineering, Mechanical Engineering, etc).
• Min. 5 year's relevant working experience in the Manufacturing/EMS/Semiconductor industry or experience in quality environment.
• Working knowledge in 5S, PFMECA, SPC & ISO 9000 series Quality system.
• Knowledge of International quality standards ISO.
• Able to communicate effectively across all levels.
• Strong knowledge and ability to read mechanical drawings with knowledge of CMM, profile projector, and measuring equipments.

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

• Play a crucial role in a large multinational conglomerate
• Act as the primary IT Business Control Officer ensuring top-notch IT services delivery to Group’s respective Business Units.
• Partner closely with respective Business Unit Heads and Group IT Office in IT strategy and controls.

Key Responsibilities:

• Collaborate with BU’s leadership to formulate and execute IT strategy in alignment with Group IT Strategy, Planning & Management.
• Manage BU’s IT budget, oversee vendor contracts, and lead a team of business partners, project managers, and field support engineers.
• Ensure effective delivery of IT services, meeting Service Level Agreement targets.
• Engage stakeholders within the BU to understand their IT needs and incorporate them into Group IT plans.
• Oversee portfolio of IT projects, mentor project managers, and ensure project objectives are met.
• Ensure adoption of Group IT policies, procedures, and best practices within BU business units.

Requirements:

• Minimum 10 years of IT experience with experience in IT senior leadership role positions.
• Proficient in IT infrastructure, Cyber / Information Security, Enterprise Applications, and SAP ERP systems.
• Proven track record in leading medium-to-large sized IT projects
• Experience in IT shared services organization in a business partnership role preferred (users of 1000 pax+ will be a bonus).
• Excellent written and verbal communication skills with experience in engaging senior management and operational staff.

If you are interested in the above job or related technology opportunities, please kindly send your updated CV to [email protected]

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint